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ServiceNow Mobile Apps Benefits The productivity challenge Your employees rely on consumer apps that enable them to use a few taps Increase employee productivity and swipes to connect with friends, hail a ride, and deliver groceries to their Empower everyone to find doorstep, but getting actual work done from a mobile device has never been the information they need as easy. Enterprise apps and sites either don’t work at all or are only redesigned and get work done from for mobile use as an afterthought. And they certainly don’t take advantage of anywhere. the powerful camera and location services available from mobile device hardware. Maximize agent efficiency Optimize experiences for But employee expectations are changing. In these times where your ability to fulfillers with barcode scanning, respond quickly is increasingly critical to success, your workforce is looking for signature collection, and offline ways be productive from anywhere. They want their work lives to have the same access to cases. simplicity they get from their consumer lives. As a business, you need to be able to deliver on these expectations, and you must be able to do it quickly. Accelerate development Organizations cannot afford to spend months or years planning, building, and Leverage out-of-the-box testing mobile apps that require extensive custom development. templates for layouts, forms, and buttons that seamlessly connect to your data. The ServiceNow solution The Now Platform® delivers a suite of mobile apps and development tools that Reduce costs enable organizations to rapidly build and deploy the mobile-first experiences Create elegant, native their teams are demanding. Each app is purpose-built for the workflows and applications for iOS and actions taken by a specific persona, so everyone can get work done from Android without writing a anywhere. Mobile Studio delivers a powerful set of packaged design elements single line of code or hiring a and layout templates that enable anyone to rapidly create native, engaging team of developers. experiences for iOS and Android without writing a single line of code. Immediate impact The Now Mobile and Mobile Agent apps are all available as free downloads Take advantage of out-of-the- from the iOS App Store and Google Play Store. Administrators can also box applets and workflows automatically distribute the apps through mobile device management (MDM) already tuned for ServiceNow solutions. use cases, or quickly modify build content for your own workflows.

Personalized experiences Completely brand or white label each application by applying your own logo, color theme, and splash screen.

Now Mobile enables everyone in your organization to be productive from anywhere. Get help with new requests, work with to-dos and approvals, and find the right people and information. 1 DATA SHEET

Now Mobile Mobile App Builder (New) Put requests, approvals, and a Build your own native mobile apps for global search — covering people, iOS and Android, or extend out-of-the- knowledge articles, and catalog box workflows with Mobile App items — at your employees’ Builder, a brand new, all-in-one builder fingertips. The Now Mobile app is for everything mobile. designed to help all the requesters Built on the Now Design System, in your organization be productive from anywhere by providing Mobile App Builder brings a simplified interface, immersive previews, and access to the information and powerful controls for your mobile workflows they use every day. workflows. Developers of all skill levels Virtual Agent is natively available in can easily configure and build the app to help solve requests ServiceNow mobile apps in a familiar, through self-service and users can intuitive environment. Available in the create voice- activated Siri ServiceNow Store, Mobile App Builder Shortcuts to quickly view their to-do will receive continuous updates and Mobile Agent makes it easy for agents to triage, tasks. additions to its component library and address, and resolve requests on the go. Simplify the onboarding journey for functionality. new hires with steps to guide them through their initial tasks. New hires can connect directly with HR Built for the mobile enterprise representatives and are guided All of the ServiceNow mobile apps through to-dos for paperwork have the controls and flexibility to signatures, badge photos, and meet the unique needs of each embedded training videos. organization: New hires get a clear view of what is required of them before they • Mobile Publishing so you can start, so they are confident and bring your own visual identity to ready for their first day of work. the apps by customizing the icon, splash screen, and color theme. Mobile Agent • User Experience Analytics delivers Make it easy for your agents to insight into how the apps are triage, act, and resolve requests being used, so you can drive while on the go. Mobile Agent adoption and maximize New hires are guided through their initial tasks with provides an intuitive interface for productivity. onboarding workflows in Now Mobile fulfillers to accept and update work, • Enterprise grade security with or without Internet connectivity. deployable in any environment It also takes advantage of native including MAM policies, device capabilities for tasks like common MDM configurations, barcode scanning, navigating to job Edge Encryption, FedRAMP sites, or collecting a signature. compliance, and support for Get your agents to the next level of Domain Separation. productivity with mobile workflows • 25+ out-of-the box workflows for and screens that are optimized for ServiceNow apps like ITSM, CSM, handling their everyday needs and FSM, and HRSD deployable with tasks. a simple plugin. • Support for the Safe Workplace Suite to manage essential needs and services for reopening. Mobile App Builder lets all developers rapidly build and configure engaging mobile apps with a single intuitive interface. Find out more servicenow.com/products/mobile.html

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