IBM Europe, Middle East, and Africa Services Announcement ZS09-0093, dated May 12, 2009

Service withdrawal: Selected IBM ServicePac offerings

Table of contents 1 Overview 1 Description 1 Planned availability date 9 Announcement countries

Overview

Effective August 11, 2009, IBM will withdraw from marketing and support selected IBM® ServicePac® offerings. After this date, new orders and registrations will no longer be accepted.

For a complete list of services being withdrawn, refer to the Withdrawn services section of this announcement.

Planned availability date

May 12, 2009

Description

Withdrawn services

System x® ServicePac offerings

• Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008 • Announcement number: ZS08-0174

ServicePac part number ID

14J1373 PC38 14J1374 PC39 61P7391 PC119 61P7392 PC120 61P7393 PC121 61P7416 PC122 61P7417 PC123 61P7418 PC124 96P2640 PC183 96P2642 PC184 96P2648 PC187 96P2650 PC188 96P2652 PC189 96P2654 PC190 96P2656 PC191 96P2658 PC192 96P2660 PC193 96P2662 PC194 96P2664 PC195 96P2666 PC196 14R1572 PC223 14R1573 PC224 14R1574 PC225

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 1 Announcement ZS09-0093 14R1575 PC226 14R1576 PC227 14R1577 PC228 38R3474 PC306 38R3475 PC307 38R3476 PC308 38R3477 PC309 38R3478 PC310 38R3479 PC311 38R3672 PC332 38R3673 PC333 38R3674 PC334 38R3675 PC335 38R3676 PC336 38R3677 PC337 38R3678 PC338 38R3679 PC339 38R3680 PC340 38R3927 PC356 38R3873 PC357 38R3874 PC358 38R3928 PC359 38R3875 PC360 38R3876 PC361 38R3929 PC362 38R3877 PC363 38R3878 PC364 40M6851 PC382 40M6852 PC383 40M6853 PC384 40M6854 PC385 40M6855 PC386 40M6856 PC387 40M6863 PC388 40M6864 PC389 40M6865 PC390 40M6866 PC391 40M6867 PC392 40M6868 PC393 41C5906 PC435 41C5907 PC436 41C5908 PC437 41C5909 PC438 41C5910 PC439 41C5911 PC440 41C5918 PC441 41W9143 PC486 41W9144 PC487 41W9145 PC488 41W9146 PC489 41W9147 PC490 41W9148 PC491 41W9149 PC492 41W9150 PC493 41W9151 PC494 42V1162 PC616 42V1163 PC617 42V1164 PC618 42V1165 PC619 42V1166 PC620 42V1167 PC621 42V1196 PC622 42V1197 PC623 42V1198 PC624 42V1199 PC625 42V1200 PC626 42V1201 PC627

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 2 Announcement ZS09-0093 OpenPower® ServicePac offerings

• Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008 • Announcement number: ZS04-0178

ServicePac part number ID

38R3855 PC350 38R3856 PC351 38R3857 PC352 38R3858 PC353 38R3859 PC354 38R3860 PC355 40M6810 PC376 40M6811 PC377 40M6812 PC378 40M6813 PC379 40M6814 PC380 40M6815 PC381 40M6822 OP01 40M6823 OP02 40M6824 OP03 40M6825 OP04 40M6826 OP05 40M6827 OP06

tm DS6000 ServicePac offerings

• Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008 • Announcement number: ZS06-0128

ServicePac part number ID

43X3588 N/A 43X3589 N/A 43X3590 N/A 43X3591 N/A 43X3592 N/A 43X3593 N/A 43X3731 N/A 43X3732 N/A 43X3733 N/A 43X3734 N/A

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 3 Announcement ZS09-0093 DOM/TOM System x ServicePac offerings

• Withdrawal announcement date: July 22, 2008 • Effective date of withdrawal: October 21, 2008 • Announcement number: ZS04-0142

ServicePac part number ID

29R5450 DOM119 29R5451 DOM184 29R5464 TOM119 29R5465 TOM184 29R5452 DOM122 29R5453 DOM188 29R5466 TOM122 29R5467 TOM188 29R5454 DOM125 29R5455 DOM186 29R5468 TOM125 29R5469 TOM186 29R5456 DOM213 29R5457 DOM215 29R5470 TOM213 29R5471 TOM215 40M7622 DOM332 40M7623 DOM338 41C5160 TOM332 41C5161 TOM338 10N3452 DOM486 10N3453 DOM492 10N3456 TOM486 10N3457 TOM492

Software ServicePac offerings

• Withdrawal announcement date: August 12, 2008 • Effective date of withdrawal: November 11, 2008

ServicePac Announcement part number ID number

61P7351 PC109 ZS02-0109 61P7352 PC109 ZS02-0109 61P7353 PC109 ZS02-0109 61P7351 PC109 ZS02-0109 61P7352 PC109 ZS02-0109 61P7353 PC109 ZS02-0109 61P7378 PC109 ZS02-0109 61P7379 PC109 ZS02-0102 61P7354 PC111 ZS02-0102 61P7355 PC111 ZS02-0102 61P7356 PC111 ZS03-0144 61P7376 N/A ZS03-0144 96P2850 N/A ZS08-0161 96P2857 N/A ZS08-0161 96P2858 N/A ZS08-0161 29R5102 PC259 ZS04-0128

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 4 Announcement ZS09-0093 • Withdrawal announcement date: November 11, 2008 • Effective date of withdrawal: February 3, 2009 • Announcement number: ZS08-0262

ServicePac part number ID

41E8848 PC467 41E8849 PC468 41E8850 PC469 41E8851 PC470

• Withdrawal announcement date: February 3, 2009 • Effective date of withdrawal: May 5, 2009

ServicePac Announcement part number ID number

61P7383 PC110 ZS02-0142 61P7382 DS110 ZS02-0141 41C5756 PC458 ZS05-0132 41C5757 PC459 ZS05-0132 41C5758 PC460 ZS05-0132 41C5759 PC461 ZS05-0132 41C5760 PC462 ZS05-0133 41C5761 PC463 ZS05-0133 12X6788 PC656 ZS05-0132 12X6789 PC657 ZS05-0132 12X6790 PC658 ZS05-0132 12X6791 PC659 ZS05-0132

Retail ServicePac offerings

• Withdrawal announcement date: November 11, 2008 • Effective date of withdrawal: February 3, 2009 • Announcement number: ZS08-0262

ServicePac part number ID

41C5179 41C5180 41C5181 R103 41C5182 R104 41C5183 R105 41C5184 R106 41C5185 R107 41C5186 R108 41C5187 R109 41C5188 R110 41C5189 R111 41C5190 R112 41C5191 R113 41C5192 R114 41C5193 R115 41C5194 R116 41C5195 R117 41C5196 R118 41C5197 R119 41C5198 R120 41C5199 R121 41C5200 R122 41C5201 R123 41C5202 R124 41C5203 R125 41C5204 R126 41C5205 R127

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 5 Announcement ZS09-0093 41C5206 R128 41C5207 R129 41C5208 R130 41C5209 R131 41C5210 R132 41C5211 R133 41C5212 R134 41C5213 R135 41C5214 R136 41C5215 R137 41C5216 R138 41C5217 R139 41C5218 R140 41C5219 R141 41C5220 R142 41C5221 R143 41C5222 R144 41C5223 R145 41C5224 R146 41C5225 R147 41C5226 R148 41C5227 R149 41C5228 R150 41C5229 R151 41C5230 R152 41C5231 R153 41C5232 R154 41C5233 R155 41C5234 R156 41C5235 R157 41C5236 R158 41C5237 R159 41C5238 R160 41C5239 R161 41C5240 R162 41C5241 R163 41C5242 R164 41C5243 R165 10N3203 R201 10N3204 R202 10N3205 R203 10N3206 R204 10N3208 R206 10N3210 R208 10N3211 R209 10N3212 R210 10N3218 R216 10N3220 R218 10N3221 R219 10N3229 R227 10N3230 R228 10N3231 R229 10N3232 R230 10N3233 R231 10N3234 R232 10N3238 R236 10N3240 R238 10N3241 R239 10N3246 R244 10N3249 R247 10N3250 R248 10N3251 R249 10N3252 R250 10N3253 R251 10N3255 R253 10N3256 R254 10N3257 R255 10N3258 R256 10N3259 R257 10N3260 R258 10N3261 R259 10N3262 R260 10N3263 R261 10N3264 R262

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 6 Announcement ZS09-0093 10N3265 R263 10N3266 R264 10N3267 R265 10N3268 R266 10N3269 R267 44T5972 44T5973 R308 44T5974 R309 44T5975 44T5978 44T5979 44T5981 R329 44T5982 R330 44T5984 R332 44T5988 R344 44T5999 44T6000 R359 51J8586 R371 51J8587 R372 51J8588 R373 51J8589 R374 51J8590 R375 51J8596 51J8597 R382 51J8598 R383 51J8599 R384 51J8600 R385 41C5244 R393 41C5245 R394 41C5246 R395 41C5247 R396 41C5248 R398 41C5249 10N3270 10N3271 R408 10N3272 R409 10N3273 R410 10N3274 R412 10N3275 R413 10N3272 R409 10N3273 R410

Retail ServicePac offerings

• Withdrawal announcement date: November 25, 2008 • Effective date of withdrawal: February 24, 2009 • Announcement number: ZS08-0279

ServicePac part number ID

29R5233 R003 29R5234 R004 29R5235 R005 29R5239 R009 29R5245 R015 29R5246 R016 29R5237 R017 29R5251 R021 29R5254 R024 29R5255 R025 29R5258 R028 29R5259 R029 29R5262 R032 29R5264 R034 29R5265 R035 29R5266 R036 29R5267 R037 29R5268 R038 29R5271 R041 29R5272 R042

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 7 Announcement ZS09-0093 29R5273 R043 29R5274 R044 29R5276 R046 29R5278 R048 29R5279 R049 29R5282 R052 29R5285 R055 29R5286 R056 29R5287 R057 29R5288 R058 29R5290 R060 29R5291 R091 29R5292 R092 29R5294 R094 51J8591 R376 51J8592 R377 29R5296 R386 29R5297 R387 29R5300 R391

PCD Monitors Post Warranty offerings

• Withdrawal announcement date: March 24, 2009 • Effective date of withdrawal: June 10, 2009 • Announcement number: ZS09-0045

ServicePac part number ID

61P7673 PC161

Implementation offerings

• Withdrawal announcement date: April 21, 2009 • Effective date of withdrawal: April 21, 2009 • Announcement number: RFA50334

ServicePac part number ID

65Y4950 IM007 65Y4951 IM008 65Y5088 IM010 65Y5094 IM002 65Y5097 IM005 65Y5098 IM006

Storage offerings

• Withdrawal announcement date: May 12, 2009 • Effective date of withdrawal: August 11, 2009 • Announcement number: RFA50464

ServicePac part number ID

41E9379 SD116 41E9382 SD119 41E9385 SD122 41E9388 SD125 41E9391 SD128 41E9394 SD131 41E9397 SD134 41E9400 SD137 10N3374 SD228 10N3977 SD231

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 8 Announcement ZS09-0093 10N3371 SD225 10N3974 SD234 12X7197 SD314 12X7198 SD315 12X7199 SD316 12X7200 SD317 12X7201 SD318 12X7202 SD319 12X7203 SD320 12X7204 SD321 12X7205 SD322 12X7206 SD323 12X7207 SD324 12X7208 SD325 12X7241 SD326 12X7244 SD329 12X7247 SD332 12X7250 SD335 43X3554 SD340 43X3557 SD343 43X3562 SD348 43X3563 SD349 43X3564 SD350 43X3565 SD351 43X3566 SD352 43X3567 SD353 44J8581 SD406 44J8582 SD407 44J8583 SD408 44J8584 SD409 44J8585 SD410 44J8586 SD411 44J8587 SD412 44J8590 SD415 44J8593 SD418 44J8596 SD421

Announcement countries

Withdrawal date: August 11, 2009

• Austria • Belgium • Bulgaria • Croatia • Czech Republic • Denmark • Egypt • Finland • France • Germany • Greece • Hungary • Ireland • Israel • Italy • Luxembourg • Netherlands • Norway • Pakistan

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 9 Announcement ZS09-0093 • Poland • Portugal • Romania • Russia • Serbia • Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Turkey • United Kingdom

Trademarks DS6000 is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, ServicePac, System x and OpenPower are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 10 Announcement ZS09-0093