Sustainability in the Human Age
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Sustainability in the Human Age ManpowerGroupTM 2012 Sustainability Report Workforce Solutions to deliver better business results Combining our global reach, local expertise and unmatched insights into the forces impacting the World of Work, ManpowerGroup partners with clients to develop and deliver innovative solutions that drive success—increasing the quality, productivity and effectiveness of their entire workforce. Manpower® is a global leader in contingent and Experis™ is a global leader in professional resourcing permanent recruitment workforce solutions. We and project-based workforce solutions. With operations provide the personal flexibility and agility businesses in over 50 countries and territories, we deliver 51 need with a continuum of staffing solutions. million hours of professional talent specializing in IT, Finance and Engineering to accelerate clients’ businesses each year. 2 ManpowerGroup 2012 Sustainability Report Sustainability in the Human Age ManpowerGroup™ is the world leader in Innovative Workforce Solutions. We leverage our global reach and local expertise of tens of thousands of people across 80 countries and territories, making it possible for businesses to access the talent they need when they need it. Right Management® is a global leader in talent and ManpowerGroup™ Solutions provides clients with career management workforce solutions. Through our talent-based outsourcing and consulting services innovative and proprietary process, we leverage our primarily in the areas of large-scale recruiting and expertise to successfully increase productivity and outcome-based workforce intensive initiatives, thereby optimize business performance. sharing in the risk and reward with our clients. Introduction 3 Table of Contents 6 CEO’s Message H 30 FEATURE STORY: H 8 FEATURE STORY: Placement Program for French Government Manpower Vocational Training Centers Employment Services 9 Talent Sustainability 32 Ethics Framing the Problem 10 Code of Business Conduct and Ethics 32 Workforce Agility 11 33 Human Rights & Fair Labor Workforce Employability 12 H 34 FEATURE STORY: Workforce Vitality 13 700 Refugees and Immigrants Find Work with Manpower Telge Jobbstart H 14 FEATURE STORY: Competitive Wisconsin’s Be Bold Initiative 35 Diversity 15 Addressing the Issue Women Leaders at ManpowerGroup 36 Our Role 16 Supplier Diversity 37 Our Insight & Expertise 17 38 Health & Wellbeing Our Solutions 19 Wellness at Work 38 22 What’s Humanly Possible Safety 38 Environment 38 23 Inside ManpowerGroup 39 Supply Chain Integrity 24 Culture & Engagement Our Organization & Culture Strategy 24 H 40 FEATURE STORY: Manpower Logistics Academy Collaborative Organization Model 25 ManpowerGroup Annual People Survey 26 41 Environment Community Investment 26 Environmental Impact 42 Corporate Volunteerism 27 Environmental Initiatives Around the World 44 28 Training & Development H 46 FEATURE STORY: Leveraging Talent through Training 28 Byron’s Story Our Development Philosophy 28 47 Governance Teachable Fit 29 49 About this Report Leadership Development 31 Reporting Approach 50 Environmental Performance 51 Stakeholder Engagement 52 Client Engagement and Satisfaction 52 Materiality of Reporting Topics 53 Commitments to External Initiatives and Strategic Memberships 54 55 GRI Index We invite you to visit our Sustainability Report microsite to learn more about how we work to strengthen the agility, employability, and vitality of the world’s workforces, including examples of our local programs and partnerships around the world. Learn more at www.manpowergroup.com/sustainability 4 ManpowerGroup 2012 Sustainability Report Sustainability in the Human Age Performance 2012 PerformanceHighlights Highlights Performance WEHighlightsWe Connect CONNECT People to Meaningful PEOPLE Work TO MEANINGFUL WORK We Connect People to Meaningful Work 3.4 Million People Connected to Opportunities 3.4 Million People PeopleConnected Placed toin Permanent,Opportunities 107,000 636,000 Temporary and Contract Positions ’12 3.4 million People from Underserved Populations People Placed on Assignment Trained/Coached in 2011-2012 Every Day ’People11 Placed in Permanent, 3.5 million Temporary and Contract Positions 107,000 636,000 ’10 3.5 million ’12 3.4 million People from Underserved Populations People Placed on Assignment ’09 3.0 million Trained/Coached in 2011-2012 Every Day ’0811 4.03.5 million Employees* All Managers* Global Leadership Team ’10 3.5 million ’09 3.0 million Employees by Operating Unit 55% 34% ’08 4.0 million Employees* AllFemale Managers* GlobalFemale Right Management 5% Leadership Team Americas 33% 55% 34% Employees by Operating Unit Total Female Female 26,000 Right Management 5% 45% 66% AmericasAPME 33%14% Male Male 67% Female Total Europe 48% 26,000 45% 66% APME 14% Male Male 67% Female Europe 48% VALUESValues Rooted inROOTED the Intersection INof Profitability THE andINTERSECTION Responsibility OF PROFITABILITY AND RESPONSIBILITY Values Rooted in the Intersection of Profitability and Responsibility Combining leading edge Investing in emerging virtual and in-person career markets to build the vitality management solutions to of their workforces increase Human Age employability Combining leading edge Investing in emerging virtual and in-person career markets to build the vitality management solutions to of their workforces increase Human Age employability Accelerating growth by Growing our Solutions connecting employers with offerings as we increase hard to nd IT, engineering and clients’ business and nance professionals globally workforce agility Accelerating growth by Growing our Solutions connecting employers with offerings as we increase hard to nd IT, engineering and clients’ business and nance professionals globally workforce agility Strong Record of Long-Term 2012 Segment Revenues Revenue Growth In Millions ($) In Billions ($) Americas 4,595.9 25 Strong Record of Long-Term 2012 Segment Revenues $20.68 Revenue Growth In Millions ($) 20 Billion In Billions ($) Total Southern Europe 7,250.9 15 Americas 4,595.9 25 20,678.0 10 $20.68 20 Billion Northern Europe 5,773.9 5 Total Southern Europe 7,250.9 15 20,678.0 APME 2,728.8 Right Management 328.5 0 10 ’98 ’99 ’00 ’01 ’02 ’03 ’04 ’05 ’06 ’07 ’08 ’09 ’10 ’11 ’12 Northern Europe 5,773.9 5 APME 2,728.8 Right Management 328.5 0 ’98 ’99 ’00 ’01 ’02 ’03 ’04 ’05 ’06 ’07 ’08 ’09 ’10 ’11 ’12 Practical Approach to Environmental Responsibility Performance Highlights 5 Practical Approach to EnvironmentalEnvironmental ResponsibilityInitiatives in Key Markets are REDUCINGEnvironmental Initiatives in Key Markets are Resource Consumption REDUCINGand Emissions Resource Consumption and Emissions 20% 20% Reduced Energy Consumption** Reduced GHG Emissions** 20% 20% 19%Reduced Energy Consumption** 10%Reduced GHG Emissions** Reduced Water Consumption*** Reduced Waste**** 19% 10% Reduced Water Consumption*** Reduced Waste**** * 15 largest operations, plus Right Management, accounting for approximately 80% of revenues ** 3 largest operations, representing 25% of total employees *** headquarters buildings in 3 largest operations **** World HQ in US * 15 largest operations, plus Right Management, accounting for approximately 80% of revenues ** 3 largest operations, representing 25% of total employees *** headquarters buildings in 3 largest operations **** World HQ in US CEO’s Message Today, the word “sustainability” has different definitions, meanings and connotations. A lot of focus around sustainability has been on We live in an age where supply and demand for environmental and natural resources. When we workers no longer match up. The skilled people think about sustainability, and what it means that companies need are often unavailable, for our company and the important impact we and their businesses suffer for it. Young people have on society, we turn to the mission that has and other inexperienced individuals are being been laced into the legacy of ManpowerGroup: left behind while economies and societies connecting people with work. A legacy built over pay the price. And with compressed business six decades by just three CEOs in the history of cycles forcing shorter skills life-cycles and the company, our mission stands for the dignity of unprecedented pressure on margins, unleashing work and employment opportunities for everyone. human potential becomes the world’s economic and societal sustainability savior. In a world where millions of people are unemployed globally, we need solutions that Ensuring the sustainability of are scalable and sustainable. Those solutions the world’s workforce is what need to be centered around another scarce ManpowerGroup has been doing resource that deserves more attention now than since we opened our doors ever before–talent. 65 years ago. Human potential is a limitless resource, but the key to success is knowing where to find it and how to cultivate and sustain it. You’ll see proof of that here in our 2012 Sustainability Report, where we share how ManpowerGroup builds talent sustainability that helps businesses do well, while building communities and enabling people to pursue more than just a job, but a rewarding livelihood. ManpowerGroup supports the United Nations Global Compact, and continues to be committed to making the Global Compact and its principles part of our strategy, culture and day-to-day operations. This 2012 Sustainability Report serves as our annual Communication on Progress. 6 ManpowerGroup 2012 Sustainability Report Sustainability in the Human Age We enable sustainability