Introducing Advanced Sub Sea Intervention Support & Technology

D O LPHI N E N ERGY’S N EWSLETTER

May 2019 Issue 45

Introducing Advanced Sub Sea Intervention Support & Technology ASSIST TOC Issue 45

COMPANY COLLEAGUES COMMUNITY

Welcome to this Issue of Dolphinsight. 01 We kicked the year off with our 2019

02 03 Annual Staff Meeting, which provided the chance for employees to come together and recognize those who had completed 5, 10 and 15 years’ service to the company.

FROM PAGES FROM PAGES FROM PAGES 02—15 16—24 25—32 Colleagues were updated about company developments, Editor's Note Interview with Rasheed Supporting Science and other highlights and successes throughout the year and Al Rasheed, Director Risk Youth Empowerment learnt what the year had in store. New CEO Note for & Quality Dolphinsight Dolphin Energy Extends In this issue, our new CEO, Obaid Al Dhaheri delivers HR Policy Upstream Sector Partnership with Abu Dhabi a message to employees and there are updates on two Dolphin Energy Celebrates Alignment Environment Agency of the company’s long term programs, The CORE Project the Annual 730 BCF Target and Future Forward. We are also unveiling the brand new HR Upstream Pilots Career Career Networking Event - Dolphin Energy’s Advanced Counseling Center for TAMUQ Sponsorship Advanced Subsea Intervention Support & Technology Subsea Intervention Support Developees (ASSIST) pipeline repair system which is a fantastic new & Technology pipeline repair Step into Health Program offering from the company. You can learn more about the system 28 Employees Completed Passes the 350 Registration ASSIST by reading an interview with our SVP Projects, Development Plans in 2018 Mark Anwar Zuarub. 202 Employees Recognized at Annual Staff Meeting Interview with Nadeem Three New Community Al Katheeri Programs Launched in 2018 From a community standpoint, the company participated The CORE Project in three important education focused events - Abu Dhabi Selects New Process For Happiness Patrol in Dolphin Energy Sponsors the Science Festival and Think Science, both of which attracted Improvement Abu Dhabi International Traffic Safety thousands of students from across the UAE to learn Conference more about STEM (science, technology, engineering and Digital Innovation A Day in the Life of Warren mathematics) and the career networking event as part of Ambassadors Selected for Kyle The Nurdle Hunt our TAMUQ sponsorship. Future Forward

Offshore Operations Day In the Life reveals an unsung hero in Warren Kyle while Celebrated Zero LTI in 2018 further updates on our colleagues successes can be read between pages 16-24. World Quality Day 2018

CAPTURED We hope you enjoy the read, and as always, Dolphin Energy Participates we welcome your feedback and suggestions. in the 15th Annual Engineering Forum

A Message to Dolphin Sincerely, Energy's Customers - Our The Dolphinsight Team Partners in Success

Nightime Safety Inspection of the Downstream Pipelines

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New CEO Note Dolphin Energy Celebrates the for Dolphinsight Annual 730 BCF Target

I am extremely proud to be Dolphin Energy’s One of the many important milestones next CEO. The stature of my predecessors reached in 2018 was the annual 730 billion – Ahmed Ali Al Sayegh, Ibrahim Ahmed standard cubic feet (BCF) production target, Al Ansaari and Adel Ahmed Albuainain – made achievable with a strong commitment reminds me how important this role is. I am to health, safety and the environment. very excited about the challenge ahead.

Mr. Hassan Al-Emadi, General Manager – Qatar celebrated I have been at the company for 15 years so I already know this accomplishment and ensured to congratulate every many of you very well. I know it is important to have the employee at both Doha and Ras Laffan by visiting every highest standards and practices in place and I also know floor at Dolphin Energy Tower and each department and that we need talented and committed people to succeed. facility at the company’s gas processing plant in Ras Laffan. Thankfully, we have these necessities in abundance. Commenting on this occasion, Mr. Al-Emadi said: “It is very We have a set of new challenges for the year which require pleasing to see that we delivered another strong performance everyone’s commitment. With your input, the support of our across many areas of the ompany over the last year including shareholders, our strategic partner QP, our customers and our achieving our annual gas production target of 730 BCF. many contractors and suppliers, I have no doubt that we will rise to those challenges once again. “I would like to extend my congratulations and appreciation to all the teams especially Upstream Operations for their Dolphin Energy is playing a vital role in the regional energy contribution, dedication and commitment in making these industry and I am intent on ensuring we tell our story. achievements a reality. Well done!” We have a fantastic team in place and I look forward to working with Hassan and the rest of the senior management teams in Qatar and the UAE as we strive for more success.

Good luck to you all for the rest of 2019. Please keep up the great work and thank you all for your support.

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A Unique Diverless Subsea Launcher While the ASSIST system covers Dolphin Dolphin Energy’s Advanced and Receiver Energy’s pipeline system, it can be utilized on other pipelines ranging from 10-inches Subsea Intervention Support The ASSIST system also includes a unique to 48-inches. Furthermore, the subsea diverless subsea launcher and receiver which equipment can be used for a wide range & Technology (ASSIST) can be installed on the seabed without the of works such as pipeline repair, tie-ins use of any foundations. The use of large and tie-backs, hot tap and major subsea pipeline repair system valves on the launcher and receiver allows inspections such as concrete coating removal. inline tools to be received and launched Most equipment is designed to work remotely subsea without re-flooding the pipeline. The without the use of divers which is safe and Introducing A Unique Subsea Launcher & Receiver state of the art subsea tools were developed cost efficient. by Dolphin Energy in close cooperation with In January, Dolphin Energy’s Projects Division confirmed the Norwegian State Oil Company, Equinor To support ASSIST, Dolphin Energy has the new Advanced Subsea Intervention Support & (formerly Statoil), which has been running entered into a strategic agreement with Technology (ASSIST) pipeline repair system was ready for a large scale pipeline repair and subsea KIZAD Industrial Zone and Khalifa Port and use. Following several years of technical studies needed intervention system in the North Sea region constructed a custom made Marine Base to evaluate and select the best repair strategy, the system for the last 35 years. at KIZAD’s facilities that will serve as a hub can now be deployed in the event of a rupture to the 36” for the subsea repair tools and offshore sealines or the 48” export pipeline. “The collaboration with Equinor has allowed mobilization. Dolphin Energy to access the latest The system is designed to minimize disruption from any proven designs for subsea repair tools and accidental damage (such as a ship sailing with its anchor processes. The cooperation will continue deployed) and restore gas supply to the Emirates in the during the maintenance and intervention quickest possible manner. The system will help reduce phases and we are delighted to partner with significantly the time required to repair the large subsea them in this manner,” added Anwar Zuarub, pipelines to resume operations and gas supply to the UAE. SVP Projects.

The repair strategy includes equipment, systems and processes to decommission the pipeline, isolation of the pipeline to create a safe working environment, and repair and recommission the pipeline to resume gas supply services. This includes large bespoke subsea repair equipment to handle the pipeline on the seabed and carry out several repair welds in a hyperbaric condition, subsea.

Dolphin Energy took the decision to adopt the hyperbaric welded solution for the ASSIST because of the criticality of the 48” Export Pipeline to maintain and support energy security for the UAE. This means that the pipeline will be welded back to its original condition rather than repaired by using a mechanical connection.

Commenting on the significance of the system, our CEO, Obaid Al Dhaheri, said: “Dolphin Energy supplies around 30% of UAE’s energy requirements so our pipeline system is therefore a major strategic asset for the country. To mitigate any accidental damage to the company’s pipeline system, the ASSIST system was developed as a comprehensive and long term commitment, with particular attention to the 48” Export Pipeline taking into account its unique criticality, size and rating.”

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202 Employees Recognized at Annual The CORE Project Selects New Staff Meeting Process For Improvement

A total of 202 long-term service and unique contribution In December, The CORE Project announced details of awards were given to 52 UAE employees and 150 Qatar plans that had been put place to improve the HSE Incident employees at the company’s Annual Staff Meeting which Notification and Classification process. This new process will complement efforts already undertaken by the team took place in the UAE & Qatar in late January 2019. to improve HSE Risk Management, Procurement and Corporate Governance, Procurement Digitalization as Out of which, a hundred and twenty five of successful achievements and reaching key milestones. well optimize Routine Reports and Routine Meetings. Qatar based employees and forty one UAE Both Mr Albuainain and Mr Hassan Al-Emadi, GM-Qatar, based employees received long-term services used the meeting as a platform to remind employees about awards of 5,10 and 15 years. Each received the need for continuous improvement and to take every The HSE Incident Notification and Classification process was chosen because a specially designed trophy, a certificate opportunity to learn lessons offered by mistakes made. while it was ranked number 13 in the process improvement survey taken by senior and a cash gift for UAE employees and gold management, it was important to address shortfalls sooner rather than later. coins for Qatar employees to mark their Adding to this, Mr. Obaid Al Dhaheri, Dolphin Energy’s new commitment. “We are delighted so many CEO, commented: “2018 was a successful year and we Commenting further, Rasheed Al Rasheed, Program Director for Process have received an award. It demonstrates achieved almost all the company’s strategic year-end Improvement said: “Now that the first five processes chosen are well into the that employees enjoy a long-term career objectives. There have been some lessons learned through development stage it was the appropriate time to focus on a new process and with the company and shows that we can some safety incidents. This only demonstrates the need the HSE Incident Notification and Classification process was chosen.” retain our talent as an employer of choice. to implement the Integrated Safety Culture Program, Congratulations to all recipients,” explained and I look forward to better improvements in the way Currently, incident and notification processes are inconsistent across Dolphin Abdullah Al Hosani, Director Corporate HR&A. we operate, both in our facilities and offices.” Energy locations and a common database with details for reference needs better development to be more effective. The annual meeting commenced with a welcome note from Mr. Adel Ahmed “In addition, investigations take too long which is why we are going to align policies Albuainain in UAE and Mr. Hassan Al Emadi, and procedures for consistent reporting, define more accurately the criteria for what General Manager – Qatar in Qatar who constitutes an incident and dispense with the chain of command approach to expressed their gratitude and appreciation reporting and encourage every employee to report incidents,” Al Rasheed added. to all Dolphin Energy employees for their A team has been put in place to oversee the improvement program. performance in 2018.

Mr. Albuainain expressed his confidence that all employees will continue to help Dolphin Energy reach its objectives and ensure the company remains an employer of choice. Process Division/Department Process Owner Program Manager Sponsor He addressed all employees and thanked all divisions and departments for their efforts, Incident Reporting HSE&S Amar Khuzaei Nimer Ibsais Hamad Al Sheebani and acknowledged that 2018 had been a year

“I would like to wish Amar, Nimer and Hamad well as they embark on this challenging and critical task. If you are asked to support their efforts, please ensure you do so,” Al Rasheed concluded.

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“The Digital Innovation Ambassadors will be vital to the Gartner stated “…we were delighted to recognize Digital Innovation Ambassadors Selected for success of Future Forward. First, experience from The CORE and complement Dolphin Energy on its advanced Project has revealed cultural change can only take place if state regarding its digital maturity, a clear reflection Future Forward employees have a role to play. We are delighted they have of leadership and execution excellence. Across 10+ volunteered to join the program because they will play a GCC peers that attended our dedicated GCC Oil and crucial role in cascading the digitization strategy, roadmap Gas roundtable onsite (Oil and Gas Majors) – Dolphin At the end of December, the Future Forward team unveiled details and principles and help identify new digital opportunities sits in the top quartile of maturity in its execution of of the program’s Digital Innovation Ambassadors. across each business division,” explained Malik Meftahi, this opportunity.” Program Director. “They will also become digital services early adopters and participate in transferring the knowledge and “Describing us as a leader for the region and placing Comprising a select number of Dolphin department’s digital transformation, help drive skills we will give them to their colleagues,” Meftahi continued. our digital journey in the top quartile of energy Energy employees who will assist in the a digital culture and build digital communities companies across the world is very encouraging. company’s digital transformation, the across the company. Representing the Launched in 2018, Dolphin Energy’s digital transformation This should inspire us all to embrace change and Ambassadors will act as focal points for divisions and departments across the program will help enhance the company’s operational safety help develop a new, digital culture,” said Khalid Khori, the Future Forward program, assist in their company, they are: and security, asset availability, reliability and efficiency Program Director, Future Forward. and business productivity across the supply chain. To support, 34 strategic digital initiatives have been earmarked for implementation over the next three years, 16 of which will Ambassador Name Location Department begin in 2019.

1 Mohamed Khalil Operations Upstream Gartner Provides Strong Endorsement to Future Forward 2 Osama Al-Ejji TSD Upstream In November, Dolphin Energy attended Gartner’s CxO Symposium to glean new insights, value and advice on its 3 Amar Al Khuzaei Corporate HSE&S - Qatar digital transformation program. In addition, the company received a strong endorsement from Gartner on its digital transformation efforts. 4 Mohammed Javed Administration Upstream

5 Dana Al-Emadi Information Security Upstream

6 Juan Sierra Upstream Operations

7 Ramadhan Al Balushi Field HSE

8 Walid Yassin P&C Upstream

9 Hamad Mahmoud M A Al-Mulla HR Upstream

10 Amal Al Ashqar Finance Upstream

11 Hessa Al Ajami Operations Downstream

12 Meisa Saleh HR Corporate

13 Mohamed Abdelraouf Marketing and Commercial

14 Shareefa Al Adawi Downstream Corporate HSE&S - UAE

15 Samer Younes P&C Corporate

16 Shaima Al Marzouqi Operations Downstream

17 Nadeem Al Katheeri Finance Downstream

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“Using the word ‘TRUST’ as an acronym, we Offshore Operations Celebrated Zero wanted to demonstrate that we can build trust through teamwork, with the aim to achieve LTI in 2018 consistent results, with a unity of objectives that would help achieve sustainability and transform the company into a world class quality oriented In November, the Offshore Operations team celebrated organization,” explained Muhammad Awais, Transformation its milestone achievement of zero LTI (lost time incidents) Senior Manager Quality.

th Sustainablity on the DOL2 Platform/Nobel Houston Rig for the 11 In addition, the Projects Division celebrated WQD at the EPRS Marine Base in KIZAD, consecutive year. Unity Abu Dhabi, where a day of events designed to promote quality took place. This included Results The celebration was attended by Offshore Operations workshops, quizzes and poster displays with rewards and gifts distributed to quality Teamwork team members, along with representatives from Total performers in recognition of their efforts. and Noble Houston Rig.

Dolphin Energy Quality Celebrates World Quality Day 2018

On 8th November 2019, Dolphin Energy marked World Quality Day (WQD) for the fifth consecutive year.

“World Quality Day (WQD) is celebrated to increase awareness of the importance of quality and its contribution to organizational and national growth and prosperity. WQD Addressing colleagues and contractors, Michel provides a platform to enhance a positive quality culture, Bibby, Projects Director, Offshore Projects said: improve quality and increase customer satisfaction in a “We are celebrating the importance of trust and collaborative and innovative environment,” stated Rasheed your contribution to its growth and maintenance Al Rasheed, Director Risk and Quality. is helping enhance quality in everything we do. We must embed quality in all areas of the A range on activities were held across the company under business and strive for continuous improvement, the theme ‘Quality, a Question of Trust’. The Corporate Risk business excellence and sustained profitability.” and Quality Department developed a campaign banner and displayed it across locations in Abu Dhabi, Taweelah, Doha In a mark of solidarity and collaboration, and Ras Laffan. contractor Saipem also marked WQD at its offices in Italy.

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Dolphin Energy Participates in the 15th Annual Engineering Forum

On 3rd December, 2018, Dolphin Energy joined other Ras Laffan operators and participated in the 15th Annual Engineering Forum, which took place at the Qatar National Convention Center.

Sharing operational experience, achievements, challenges and lessons “Customer satisfaction does learned, our colleagues from the Technical Services Department Upstream not come easily. It requires showcased three posters and delivered three presentations: the steadfast cooperation of the entire Dolphin Energy family, as well as careful collaboration with our Posters partners.” Ajlan Khalifa Al Qubaisi Senior VP, Marketing & Commercial Authors Title

Mahdi Al-Ahbabi Methanol Stress Corrosion Cracking In a Gas Plant A Message to Dolphin Energy's Ibrahim Al Baker Off Gas Compressor System - Reliability Challenges Customers - Our Partners in Success Aeman Ahmad Al Jumaily Reducing Steam Consumption in NGL Recovery Unit An important factor in the success of The Dolphin While we can take great pride in our collective Gas Project was the levels of trust and confidence achievement, we cannot lose momentum or our customers placed in us. focus. Customer satisfaction does not come Presentations easily. It requires the steadfast cooperation of Your support helped create a very strong platform on the entire Dolphin Energy family, as well as Authors Title which we could develop and maintain solid relations careful collaboration with you, our partners. with you. Akhilesh Bhati Challenges in Obsolescence Management Teamwork has been essential for our continued of Automation Systems Over the last 15 years, the role of the division has success. For this, we at the Marketing & evolved and grown. The levels of coordination between Commercial division are extremely grateful for our upstream and downstream operations have been all your support and assistance. Suresh Ramasamy PM Optimization through FMEA/RCM for unstinting, resulting in safe, reliable supply of natural Automation Systems gas to ensure we meet our commercial obligations and At Dolphin Energy, we believe that striving for helping maintain energy security for the UAE success is continuous; a journey that never ends. Stephen O’Neill Steam and Power Optimization Within an Onshore and Oman. This is why we’re confident that 2019 will provide Gas Processing Facility an excellent experience for you. Witnessing customer satisfaction in our services is a highly gratifying experience. Thanks to our firm commitment and the honest feedback you have Other operators expressed considerable interest in all of the topics presented provided in the past, we have been able to consistently by our colleagues, leading to positive feedback and comments. meet your requirements and support the energy needs of the region’s people in the process. In addition, many of the papers presented by other operators helped address some of the company’s operational challenges.

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With an inspection plan in place, the of the stations at night, helping ward Nightime Safety Downstream Operations team kicked off careless drivers. Interview with Rasheed Al Rasheed, off the journey to inspect selected Inspection of routes of Dolphin Energy’s pipelines Ironically, while the inspection team Director Risk & Quality and assess the areas which may be was on the Right of Way (ROW) the Downstream prone to incidents caused by at around 1:30am, a reckless driver reckless drivers. passed in front of the team, Question: Why has the Quality Department been restructured? Pipelines almost hitting the fence of the Rasheed Al Rasheed: The Quality Department was restructured with the intention of enhancing a positive Led by the COO, Khalid Al Marzouqi pipeline corridor! quality culture, and ensuring key processes like DEMS, QMS, Performance Reporting, Quality Lessons and members of the Operations, Learned would be used to ensure continuous improvement, sustained success and business and operational On the evening of Technical Services and Field HSES “While it was exasperating, the excellence. We are intent on supporting and achieving Dolphin Energy’s vision and mission and helping sustain th teams, the inspection started in Abu inspection was necessary and profitability, optimizing costs and improving efficiency. 16 January 2019, a Dhabi at 6:30pm and concluded in beneficial. It helped identify some thorough inspection Fujairah at 2am. vulnerable areas in our UAE gas of the safety aspects pipeline network, and allowed us to Q: Who is your team? The team continued the inspection come up with the means to rectify of Dolphin Energy’s on the second day, heading from them,” explained Khalid Al Marzouqi, RAR: We have a team of seasoned and experienced colleagues. Senior Quality Manager Muhammad Awais and Senior Corporate Data Management Specialist, Cenon E. Velasquez. We are in the process of recruiting downstream pipelines Fujairah at 4:30pm, following another Chief Operating Officer, UAE. route towards Dubai and finally “Mitigation measures will also be a Quality Specialist who will support the team. was launched, following reaching Abu Dhabi at 10:30pm. taken to reduce the risk of late night a series of vehicle traffic, which is heavy in some areas Following the inspection, a technical along the pipeline route,” Q: What is your Department's role? collisions into the fence report was issued to all concerned Mr. Al Marzouqi added. RAR: There are six important areas that we cover. They are: surrounding the pipeline departments in order to address the findings. A number of items requiring corridor area. immediate attention was identified including installation of crash barriers DEMS Ensure Management System Unification across Organization in front of the remote station gates and provision of pole-mounted beacon lights to increase visibility QMS Ensure processes related to QMS are established and maintained

Performance Performance monitoring and reporting of quality objectives, DEMS Reporting

Document & Record Develop, implement and manage documents and records Management

Quality Culture Increase knowledge and awareness related to quality

Quality Lessons Identify, implement, monitor and share quality lessons learned Learned

Q: Can you expand on the importance / function of the DEMS? RAR: The DEMS procedure was issued in October last year and collects all management systems and documents across the company. These include policies, plans, procedures, terms of reference, project charters, process flow charts, guidelines, and forms used to ensure all tasks required are met against a set of objectives. To support this process, Business Unit heads nominated Quality Champions to be focal points and help implement the concept and principles of quality in their respective teams.

In addition, we are working closely with IT to develop a dashboard and portal for DEMS where all documents will be available. Status reports can be generated in order to track and enhance DEMS documents and performance.

Q: What else are you doing to embed quality across the company? RAR: First, we developed and issued a Quality Policy which outlines top management commitment towards quality and continuous improvement. In addition, we developed values which capture very clearly our beliefs for quality:

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By reviewing and analyzing the comprehensive question and answer Q uest • Quest for excellence HR Policy Upstream required changes to the HR Policy document was developed and Manual, it became apparent that the distributed to help drive awareness U tilize • Utilize resources effectively Sector Alignment change would be both complex and across all operational sites. multi-faceted. To complement these efforts, the A chieve • Achieve results consistently Committee tackled other crucial In 2018, Dolphin As a result, a Policy Alignment elements such as SAP system Committee was organized to develop readiness and developing a new L ead • Lead with vision and mission Energy adjusted its HR a comprehensive plan to ensure localized HR Policy Manual. allowances and benefits smooth implementation. I mprove • Improve processes continually policies, in a move to The Committee comprised The new HR ‘Policy Manual representatives from HR, PR, IT, Upstream’ was launched in January T eamwork • Teamwork is our strength align them with other Finance and Legal, each of whom 2019. By only applying changes operating companies in worked diligently to ensure a to nominated allowances and manageable implementation strategy benefits and by securing some key Y ield • Yield desired results the Energy and Industry was developed, with minimal impact policies for existing employees, the Sector in Qatar. to Qatar employees. Committee was able to satisfy both the Management’s and employees’ We also issued our own mission statement that provides direction for the team. Furthermore, we have developed The core strategy was to develop expectations as well as adhere to the quality framework in line with our quality values, based on the 7 quality management principles targeting a transparent and straightforward sector alignment requirements. continual improvement. We have also adopted the PDCA approach (Plan, Do, Check and Act). This will support communication plan, which included our efforts in achieving our quality objectives and goals, and customer and stakeholder satisfaction. Town Hall sessions in Doha and Ras The results of the policy sector Laffan where employees could raise alignment exercise have been questions and concerns. rewarding and positive and will help Q: Moving forward, what are your plans over the next 12-36 months? HR Representatives were also on ensure Dolphin Energy remains an hand to provide support while a Employer of Choice. RAR: Five key projects have been prioritized and a three year roadmap has been developed as summarized below:

2 - TOTAL Company Rule/ Guideline Manual (CR/GM) 2019 4- Management of Change - Develop Project Charter 2019 - BUTC Orientation - Revise and issue MOC Procedure - CR/GM Screening - MOC Trainings - Start Review/Revise as per plan 2020 2020 - BU’s to develop/implement MOC HR Upstream Pilots Career - Complete Review/Revise and Procedures implement as per plan 2021 2021 - Compliance Check for BU’s Counseling Center for Developees - Compliance Check MOC Procedures - Implement the findings - Implement the findings In December 2018, HR&A Upstream launched the Career Counseling 5 - QMS Gap Analysis 1 - DEMS Documents 3 - QMS & Quality Culture 2019 Center, in response to comments captured in the 2017 Employee 2019 2019 - Implement UAE Gap Analysis - BUQC and BUDC Trainings - Develop QMS as per plan Recommendation as per plan Engagement Survey. Results of the survey indicated that some - Data Collection, Transfer to HUB/DD - Training/Workshops 2020 - DEMS Dashboard - Implement QMS - Complete recommendation - Start DEMS Revision/Development 2020 employees felt uncertain when it came to their career path and Implementation as per action plan - Complete Development/ 2021 2020 Implementation of QMS growth options within the organization. - Compliance Check - Complete DEMS Revision/ 2021 - Implement the findings Development - QMS Internal Audit to check 2021 Compliance - DEMS internal Audits to Check - Implement the findings In order to tackle this matter, HR&A came up with the idea of piloting a Career Counseling Center and included Compliance - ISO 9001:2015 Certification - Implement the findings the initiative as one of the items on its Engagement Action Plan.

Initial focus of the Center has been given to National employees who are currently under one of the company’s Q: If you can summarize the importance of quality, what would you say? approved development plans, such as the Individual Development Plan (IDP), Career Enhancement Plan (CEP) or Open Development Plan (ODP). RAR: We define quality as“doing the right things at the right time, in the right way with the right people

to produce products or services with an optimized cost”. The Center allows employees to schedule a meeting where they can discuss their career paths and development plans, review training courses that are on offer and raise questions or ask for guidance directly Quality has played a vital role in the growth of our business and helped us in our ongoing commitment from a dedicated Career Development employee. to sustainability. It has also allowed us to meet and exceed our customers and stakeholders needs and expectations. With the knowledge and feedback gained from this pilot scheme, HR&A hopes to expand on this initiative even further in 2019. The Quality function has equal importance as other functions in setting strategic directions and sustaining business for the company. Development and implementation of quality management systems will create lasting value for all our stakeholders and develop new ways to innovate and optimize costs.

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Interview with Nadeem Al Katheeri

1. How were you chosen to be part of 3. What are some the key highlights of the the Impactful Leaders Program? Program?

I always wanted to join an esteemed leadership program. Over 12 months, participants of the program participated in over One day, I came across an advertisement about the Impactful 120 lectures, visits and workshops, as part of three leadership Leaders Program (ILP) from the Mohammed Bin Rashid Center courses conducted by three leading international universities: for Leadership Development (MBRCLD). the University of California-Berkeley, the International Institute for Management Development (IMD) in Switzerland, and Imperial I took my chance and applied in both Arabic and English. College London. The selection process was divided into 5 phases: Participants also had the chance to travel to San Francisco and - Filling the application on www.mbrcld.ae Estonia, which included visiting the headquarters of Ford, Tesla and both in Arabic and English Uber, and meeting with the President of Estonia and the Speaker of - Attending interviews based on a case study the Estonian Parliament. The participants of the program underwent - Sitting for tests based on a case study comprehensive exams and interviews, and an executive mentor - Attending an interview with an MBRCLD Human was allocated for every participant during their training to monitor Resources Consultant their progress. 28 Employees Completed - Attending 2 interviews with MBRCLD Management 4. What was one of your favorite memories Development Plans in 2018 MBRCLD chose 27 candidates – including me – from over 1,000 applicants. during the Program? One of my favorite memories was visiting Tesla’s factory in Fremont, Twenty eight employees completed their development plans 2. Tell us more about the program – what is California. I have always read about new concepts such as AI, in 2018, illustrating Dolphin Energy’s sustained commitment its primary objective and what does it entail? robotics and the fourth industrial revolution, but to have a sneak peek into the most advanced automotive factories in the world is to encouraging and ensuring employee development. The ILP is the first program launched under the Mohammed Bin something spectacular. Rashid Center Leadership Framework. The framework aims to develop eight competencies: people first, strategic foresight, Representing various areas of the company, including Technical Services Upstream, Operations global citizenship, diversity and inclusion, disruptive mindset, Upstream, HR&A Upstream, P&C Upstream and IT Upstream, 13 employees on Individual curiosity and agility, passion and commitment and value creation. Development Plans (IDP), 13 employees on Career Enhancement Plans (CEP) and two employees on Open Development Plans (ODP) completed their programs. MBRCLD delivers these competencies by creating a comprehensive learning process that combines learning via Mohamed Al-Adba, Manager Automation Asset Management said: “The CEP was very useful and experience and application as well as learning from peers and added to my career where I was able to improve my managerial skills.” senior leaders in government institutions and the private sector.

The IDP, CEP and ODP help ensure employees have the necessary competencies to perform In addition, the program included 19 activities that were their work safely, efficiently and effectively, and are designed and implemented to support Dolphin divided over three major courses, four physical courses, Energy’s core competency model. and three psychological courses, along with nine executive guidance sessions. With several active development plans currently in place, we look forward to the completion of more plans in 2019.

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5. How has the Program impacted 7. After completing this Program, do you have you, on a personal level? any future plans or programs in mind? On a personal level, I got an enormous amount of experience Simply giving back to my country, Dolphin Energy and my people. Happiness Patrol in Abu Dhabi and learnt a lot. I have already started giving back to my country by participating in I had the chance to understand the alignment of the UAE vision the Organizing Committee for the UAE 2019 Asian Cup. This was The next time a traffic police 2021, UAE vision 2071, Abu Dhabi Vision 2030 and Dolphin a unique experience which solidified my understanding of the eight officer pulls you over in Abu Energy's vision. competencies developed during the program. Dhabi, you might be in for a It is very important to know where your personal efforts are Further, I want to help in developing strong future leaders and surprise. If you’ve been a law- Police officers in specially designed vehicles are distributing contributing and I have learned that a person with a collective mentor them to harvest the impact they have on Dolphin Energy. abiding road user, then you can gift vouchers among law-abiding road users in the emirate. goal is stronger than one with an individual goal. expect a ‘happiness voucher’ This first-of-its-find project in the UAE has been launched As Alexander the Great once stated “I am not afraid of an army of to spread a culture of positivity and happiness. The exposure I had in the program with senior leaders in lions led by a sheep; I am afraid of an army of sheep led by a lion”. from Abu Dhabi Police (ADP). government institutions and the private sector also taught me The "Patrols of Happiness" initiative contributes to the that networking is the key to creating synergies in teams and Lastly, I want to give back to the community by giving more happiness of drivers and passengers who are committed in achieving collective goals. chances for interns to come on board and help them in their to traffic regulations by rewarding them for positive transition from academia to the corporate environment. Without behavior, while enhancing trust in ADP services. Also, if you want to lead and create great chemistry in the team, preparing the younger generations, who will determine our future you need to be authentic, you cannot fake leadership. Standing success, we will not be able to preserve the achievements and Khalid Al Saadi - Sr. Manager Sales and Marketing, was up for your principles and values will become evident in your daily we will not be able to advance and achieve our dreams. stopped by Abu Dhabi Police's happiness patrol this year. interaction with the team. You also need to remind yourself what He was happy and expressed his pleasure in recognition motivates you to lead every single day and you need to stay of safe drivers and their commitment to traffic rules strong for yourself and your people. and regulations. As a leader, it is not a taboo to fail and have a setback in your life. The speed of your recovery and getting back on track is what will define you.

6. How will you apply what you have learnt into your role at Dolphin Energy?

First, I would like to say that without Dolphin Energy’s support, I would not have been able to go through the program. So, I would like to say a big ‘thank you’ to them for believing in me.

I have two fields in my mind when I think about applying what I learnt. First, I would like to drive change in Dolphin Energy’s ecosystem (both people and work environment) and utilizing our next generation technologies to streamline processes and the way we work. I will also aim to use all the tools used during the program from networking, access to new information to know- how gained in order to facilitate my mission.

21 22 COLLEAGUES Issue 45 I Am

My family, friends and colleagues do In addition to these skillsets, I am a qualified French Classical not always fully understand what my job Chef with 2 Diplomas from technical colleges where I spent 5 years studying theory and practical implementation of entails. Sometimes, I hear comments such catering operations. as “So you are a glorified food server”, or “Basically you are a professional I have been extremely fortunate to work in the hospitality plate taxi”. Well no, not really. In order to industry, to travel and work in several countries over a 25 year period. I have owned my own restaurants and a catering manage catering operations effectively company, worked in prestigious hotels, restaurants and a A Day in the Life I am an event organizer, an operations variety of catering operations worldwide. As a result, I have manager, a logistics manager, potato learnt many different cooking techniques, applications and how to manage effectively multi-faceted contracts with a large of Warren Kyle peeler, server, large equipment mover, contractor workforce. For a four year period during my career, conflict mediator, cutlery polisher, dish I also worked in the film/music industry catering to movie/music washer and occasional garbage removal superstars at a number of remote areas where we constructed expert. I say that with lots of pride! mini cities to provide full life support for the entire film or music production. This would last between three to six months.

For the last 15 years of my career, I have been more involved in the management of large scale catering operations than the actual food production. To ensure that I possess the required theoretical knowledge and ability to implement effective business management principles, I enrolled and graduated from a University in the United Kingdom with a Masters of Business Administration (MBA) degree.

In my free time, I like to do technical scuba diving with a closed circuit rebreather (CCR) and am a keen underwater photographer. I am certified to dive to 50 meters using Trimix (Helium,100% Oxygen and Air). There are numerous I Do wrecks in Qatar waters where we dive regularly at depths from 20 to 50 meters. I have dived in many countries and have had several fantastic underwater experiences. I joined Dolphin Energy in Additionally, there was one canteen for the company’s rotators in the Al Khor Community. Al Khor was One of my other hobbies is riding and working on motorbikes. 2007 as a Catering Officer nd challenging because construction on the canteen I converted a Harley Davidson a few years ago that won 2 in the Support Services building was not finished before the rotators arrived. place in a local motorbike competition held at the exclusive Department. At that time, Consequently, the internet café was converted into a Qatar Gate Mall. which was during the pre- temporary dining area until the canteen was ready. production phase, there were Due to space and equipment constraints, this posed a four employee canteens to unique set of challenges to overcome to ensure dietary I Aspire manage at Ras Laffan (Admin requirements were met and all rotators were fed on time Building, Control Room, Fire before leaving to Ras Laffan. I always appreciate the people that we Station and Projects). serve, having an understanding that they As the canteen operations expanded over the years, I worked with several departments to plan and are one of the main reasons that enable me implement structural and electrical system upgrades. to have a sustainable career in the The expansion projects happened concurrent to regular hospitality industry. An understanding food production and service requiring me to adapt and attitude will get you through almost any overcome numerous challenges. In addition, I provided and continue to provide assistance on catering related challenge that the catering world matters for the Annual Maintenance Shutdown, Dolphin throws at you. Energy Tower and to the Offshore team when required. My wife and I are in the process of building a home in Europe where our aspirations are to be useful contributors to our community and to enjoy a long, peaceful life of semi-retirement when we are ready.

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The quote from His Highness was recently emphasized Supporting during the World Economic Forum, as stated by Sarah Science and Youth Al Amiri, UAE Minister for Advanced Sciences who stated: “Ground-breaking developments in science and Empowerment technology represent enormous new opportunities for the UAE. Skills and capabilities [within the UAE] fall well “The UAE will need aligned with technological advancements for the region.” generations of young It also puts into context Dolphin Energy’s long standing commitment to engineers and scientists, sponsor initiatives that encourage the UAE’s youth to embrace science, technology, engineering and mathematics (STEM). These initiatives, the In addition , Dolphin Energy as it shifts from oil Abu Dhabi Science Festival (ADSF) and Think Science Fair, seek to engage participated with an interactive towards a knowledge- and inspire children and students so that they consider future studies and stand that included scientific a career in one or more of the STEM disciplines. based economy.” activities and experiments. - His Highness Shaikh Mohamed Considered to be some of the largest science festivals in the region, both ADSF and Think Science feature fun and educational activities, inspirational bin Zayed Al Nahyan These included: Dry Ice Capades where workshops and thought provoking, scientific demonstrations. Crown Prince of Abu Dhabi and students understood why matter changes and its physical principles. The Harnessing Deputy Supreme Commander of At this year’s ADSF, Dolphin Energy offered five dedicated laboratories – the Heat activity was another hit, where students Hydraulics Lab, Power Lab, Laser Lab, Levitation Lab and Einstein’s Lab – the Armed Forces were able to see Boyle’s Law in action, helping to create an appealing and inspiring experience. Visitors to the understanding how air behaves when heated stand had the chance to learn about the principles of mechanical hydraulics, or cooled. Lastly, the Under Pressure activities discover the importance of series and parallel circuit connections to create helped students understand Bernoulli’s electricity, learn about pressure levitation and witness spectacular Principle of air pressure and gas flow. science experiments. Commenting on the success of both events, To cater to the interests of high school and university students across the UAE, Obaid Al Dhaheri, CEO, said: “In the eight this year’s Think Science Fair featured a roadshow, in which participants were years that we have sponsored ADSF and invited to compete in a scientific prototype contest with the remit that it should the four years we have sponsored Think benefit the community and the lives of others. Science, we have seen the impact of our efforts on the faces of the visitors to our Students from across the UAE came together to display their innovative ideas stands. There is a clear appetite to embrace and solutions in areas such as biology, physics, chemistry, engineering, the opportunities on offer and children and transportation, energy and environmental sciences. youths have been inspired by and engaged with science, technology, engineering and mathematics. We are committed to endorse efforts to develop Abu Dhabi into a world class center for STEM and look forward to a long association with both events as we aim to nurture our future innovators and leaders.”

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Career Networking Event - TAMUQ Sponsorship

At the end of November, and as Platinum Attended by more than 60 organizations representing a range of industries, the event The two year program will allow both parties to build on the Sponsor of the Student Engineering Council provided an opportunity for students and key Dolphin Energy strong alliance already established, launch new projects and for Texas A&M University Qatar, Dolphin organizations in Qatar to interact, network take existing ones into new phases of progress to promote and promote their credentials. Extends Partnership environmental stewardship. Energy participated in a Career Networking Event which aimed to offer opportunities for “This is an important event and one we are with Abu Dhabi One such initiative is the Al Wathba Wetlands Conservation students seeking a career in engineering. always keen to support. Our relationship with Program which Dolphin Energy has been supporting since Texas A&M is well established and the career Environment Agency 2017. The program will see 2,500 native trees planted around fair allows us to develop important links with the reserve to enrich biodiversity, enhance habitats and future talent and demonstrate how we aim vegetation and improve the landscape. The Al Wathba to recruit and retain our engineers,” explained Dolphin Energy has Wetland Reserve was one of the first protected areas in Jowaher Al Abdulla; Senior Manager demonstrated its dedication Abu Dhabi to be developed and nurtures a rich array of Government and Public Relations. wildlife with more than 200 migratory birds, 11 mammals, to environmental 10 reptiles and over 35 plant species. conservation and protection “This is one of our most valued and important partnerships by extending its partnership and we are delighted to extend our support for the EAD so with the Environment that we can work together to further environmental protection across the emirate,” commented Obaid Al Dhaheri, CEO. Agency – Abu Dhabi (EAD), which will result in “Urban wetlands are vital. They help make cities habitable by reducing flooding, replenishing drinking water, improving providing financial support quality and providing urban green spaces. These benefits up to the end of 2020. grow ever more crucial as the number of people living in cities continues to rise. If we don’t look after our wetlands, we run the risk of incurring significant societal, economic and environmental cost,” Mr. Al Dhaheri added.

Step into Health Program Passes the 350 Registration Mark

Dolphin Energy’s ‘Step Into Health’ Run by the company’s Administration Department in collaboration with Qatar Employee HSE Committee, (SIH) Program has now registered the SIH program lasts three months every year and promotes more than 350 employees since the concept of holistic health change to engage people the initiative started in 2015.. in a self-managed lifelong program, based on a moderate amount of daily physical activity.

The SIH Program comprises an internal workplace challenge which concludes on Qatar National Sport Day, as well as the Active Ramadan Walking Challenge. It encourages each person to walk more than 10,000 steps a day using a non- competitive, recreational and social approach.

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“The program not only encourages people to become fitter but also provides access to Three New Community Programs places where people can be physically active, Launched in 2018 and fight rising diseases such as obesity, diabetes and heart diseases. As a founding member of the Ras The steps are counted by a specific app that Laffan Community Outreach can be downloaded on mobile phones, Program (COP), Dolphin Energy a Fitbit, an Apple watch or through pedometers. along with other oil and gas We then reward winners with prizes,” explained operators located in Ras Laffan, Mr. Hassan Al-Emadi, GM-Qatar. has implemented and overseen

The SIH program was originally initiated by the Aspire Zone Foundation, under many worthwhile and valued the management and supervision of the Medicine Department in Aspetar. community initiatives.

At the end of 2018, another three projects were completed for the benefit of families living in the vicinity – the Al-Qurma Beach Garden in Al-Khor, the Al Shuaa Natural Reserve in Al-Khor and the Al-Khor Plaza Park.

The Al-Qurma Beach Garden project provides a new park at SIH Program Campaign Average Active Participants Al-Qurma beach for local residents. The 10,500 m² garden includes a 650 m² green area with trees and two shaded (2015 - 2019 Report) playgrounds. At night, the garden is illuminated with solar 55 powered lighting so that visitors can maximize their time 36 enjoying the facilities. Member Information (Since 2015) Total 33 20 Total Registered Members 323 The Al Shuaa Natural Reserve project helps enrich the local 2015 2016 2017 2018 environment. Covering a total area of 13,000 m², the park Current Active Members (2019) 71 offers 62 varieties of tree, animals, birds, ducks, Arabian Oryx, deer, ostriches, goats and pigeons. The reserve is Nationality also lit using solar energy. Average Steps Per Year Qatari 38 The Al-Khor Plaza Park, which is located in the central area Non-Qatari 285 7023 6162 of Al-Khor, provides safe and lush green areas in the cities surrounding Ras Laffan Industrial City. The total area Gender 5296 4184 measures 22,500 m², with green areas of about 19,000 m². Male 286 A circular walkway has been built to encourage the 2015 2016 2017 2018 neighboring community to lead a healthier, more active Female 37 lifestyle while a 20 m² water fountain, 12,000 seasonal flowers and 45 trees for shade complement the facility. Campaign Average

7625 7185 7940 5606

15-16 16-17 17-18 18-19

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Organized by Qatar University’s College of Engineering (QU-CENG), the ITSC Dolphin Energy aims to support and enhance the national strategic vision and objectives set The Nurdle Hunt Sponsors the out to enhance traffic safety 2022 in Qatar. Commenting on the company’s sponsorship of the conference, Dolphin As part of Dolphin Energy’s Sponsorship of The International Traffic Energy’s General Manager – Qatar, Hassan Al-Emadi, who attended the event, Gulf Green Turtle Project, all UAE employees said: “We are very proud to support this international conference. Dolphin were invited to take part in The Nurdle Hunt. Safety Conference Energy is always committed to initiatives that promote safety and we hope that the outcomes of the ITSC provide quality solutions for the local community and offer recommendations to improve road safety and reduce Nurdles are small plastic pellets, the size of a lentil, which traffic accidents. We appreciate the efforts of everyone involved to make In line with the are used as raw material for plastic products. Because of this event a big success.” company’s commitment their small size, they are easily lost by accidental spillages when transported, and end up washed up by the waves The ITSC discussed issues related to traffic safety at the institutional and to safety, Dolphin Energy on beaches. Nurdles can cause catastrophic impacts individual level to provide solutions and translate ideas into realistic strategies sponsored the first to marine life who ingest these pellets and cause a slow that can be utilized. The conference topics included: driving behavior, youth build-up of toxin accumulation in seas and oceans. International Traffic and traffic safety, education and traffic safety, road users at risk, legal enforcement, traffic accident data, post-accident investigations, internal Safety Conference As part of The Nurdle Hunt, which took place on Saadiyat vehicle technology, emergency services, medicine and traffic safety, safety Beach on February 14th, employees participated in a (ITSC), which took place and security, transportation, intelligent transportation systems, traffic flow, competition to find and collect Nurdle particles. Each road and pavement design, public transport, transport economics and policy, between 26-27 November employee scoured the beach for two hours and weighed traffic management, logistics transport service and urban planning. 2018 at the Sheraton in the collected amount to determine the winner. The conference was held under the patronage of and attended by His Grand Doha Resort & While the event was a lot of fun, it carried an important Excellency the Prime Minister and Minister of Interior, Sheikh Abdullah bin educational and environmental message. “It also Convention Hotel. Nasser bin Khalifa Al-Thani, the Ministry of Transport and Communications, encouraged us to really think hard about the products we Ministry of Interior, General Directorate of Traffic, the National Traffic Safety buy and whether they contain nurdles – obviously I will Committee, United Nations Road Safety Committee, International Road think twice before buying again,” said Abrar Al Mahmoud, Federation and International Association of Roads and Safety Sciences, Assistant Manager – Corporate Communications. international and local researchers, specialists and engineers in the field of transport and traffic safety as well as private and public institutions. On a day when thoughts automatically turn to loved ones, the efforts undertaken by our dedicated colleagues demonstrated their love for the environment. After all, we can’t remove nurdles in the sea, but we can remove them from our beaches!

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What are the features of the How will the ASSIST system repair ASSIST system? the pipeline?

The ASSIST system consists of 3 main parts: Subsea If damage has been sustained, we need to ensure our Equipment, Facilities and Support Agreements. platforms and facilities in Taweelah and Ras Laffan are safe. Once done, the pipeline is decommissioned and CAPTURED For the Subsea Equipment, the ASSIST Team have a subsea survey is conducted. This survey will tell us the spent the last few years developing, designing, location and extent of the damage and how much water 5 MINUTES WITH building and testing the latest generation subsea has entered the pipeline. repair technology. Our subsea repair system features a unique diverless subsea launcher and receiver which Then a subsea construction vessel moves our ASSIST can be installed on the seabed without the use of any tools to where the pipe was damaged. The damaged foundations. The use of large valves on the launcher portion of the pipe is cut and concrete is removed. Once and receiver allows inline tools to be received and done, we install our diverless Subsea Launcher and Anwar Zuarub launched subsea without re-flooding the pipeline. Receiver, push the water out of the pipe and then insert Senior Vice President, Projects an Isolation Tool which creates a safe work environment A dedicated Marine Base facility has been constructed for the divers when they start work. in the KIZAD Industrial Zone, close to Khalifa Port. The Base is equipped to store and handle the subsea A new pipeline section is tied to the existing pipeline by tools some of which are up to 12 meters tall and weigh hyperbaric welding inside a diving habitat. This creates over 100 tons. The Base also serves as a hub for all a dry environment that allows specialized divers to enter maintenance and subsea interventions and covers and work inside the habitat which is at the same pressure more than 42,000m2 of indoor and outdoor facilities as the repair location. This means that divers will be and workshops. transported directly from a pressurized diving system on board a diving support vessel to the habitat as they are The third part of the ASSIST system is the Support already in saturation. Once the divers enter the habitat Agreements. We are in the process of signing they will take off their diving equipment, put on work contracts with specialized companies to provide clothes and start welding the pipe on the seabed. services Dolphin Energy cannot provide alone or After the weld and inspection is completed the equipment rent the equipment and tools we are not procuring. is recovered to the vessel. Once the repair is done on both damaged ends, we can restart the gas supply. How could our pipelines break What Is the background and what would happen? Why don’t we just rent a ASSIST to the ASSIST system? system when we need it? A typical scenario for a pipeline rupture would be when Given the scope and importance of the Dolphin a large tanker or cargo ship drops its anchor due to Due to the size of our pipelines, especially the 48” Gas Project, the company’s stakeholders and bad weather or engine malfunction. The anchor would export line, there is no repair equipment available in the shareholders had requested we should be ready have sufficient force to accidentally hook one of our market that we can use. Before a decision was made in case of catastrophic damage to one of either pipelines and drag it until it ruptures. to procure any item for the ASSIST, extended studies the sealines or export pipeline. Several years were conducted to see if purchasing a system was really of technical studies were required to evaluate necessary. The study showed that in some cases there and select the best repair strategy. Following was no need to invest in equipment that was available shareholder approval of the investment, the for rent; in other cases, a bespoke tool was required. Projects Division kicked off the detailed design and procurement phase in late 2015.

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Why do we need a special The ASSIST system is a very complex system Marine Base in KIZAD? and consists not only of the tools and equipment Dolphin Energy procured but also Due to the size, weight and complexity of some includes various contractors and specialist of the equipment and systems, a dedicated facility vendors. It is important to work together, train is needed to ensure the equipment is dry and free together and practise together to ensure of dust. We also needed to ensure easy access to everyone knows their job and what to do. a port from where we can mobilize the equipment. This is also why we are pursuing opportunities to give other Operators access to the ASSIST What happens next with system through a pipeline repair and subsea the ASSIST system? intervention club. We believe other operators would benefit from having access to such Once the ASSIST system is set-up at the Marine an advanced system, while we will have the Base, it needs to be kept in a state of readiness. opportunity to use the system. This means annual maintenance for all equipment, testing campaigns for all subsea equipment where It is worth pointing out that the ASSIST system we will simulate a subsea work scenario to ensure can also be used during the construction everything is working and regular drills and exercises of new pipelines or when significant inspection for everyone involved. works have to be done such as removing the concrete from a pipe subsea.