Al Khor Community Medical Centre Medical Book TABLE OF CONTENTS MessageM from the Chief Employee Development & Welfare Officer 2 MessageM from the Manager (Medical Services) 3 Important contacts 4 What is Primary Health Care 6 Dependent Eligibility 8 Dental Services 10 Medical Clinic information 12 Specialty Clinic Times 16 What do I do when I arrive? 18 Immunisation clinic 19 Specialty Clinics 30 Pharmacy 31 Laboratory 32 Medical and Dental Claims 32 Authorized sick leave 33 Patients’ Bill of Rights and Responsibilities 35 Suggestions and Complaints 36 AKCMC Medical Team
We hhaveave mamaded every effort to keep the information in this booklet accurate. Any changes, updates or circulars will be notified on the share point company web page which employees can access. http://portal/SitePages/Home.aspx MESSAGE From the CHIEF EMPLOYEE DEVELOPMENT & WELFARE OFFICER
The continuing success of any community is dependent on the health of its residents. Al Khor Community Medical Centre (AKCMC) offers free, comprehensive medical and dental care to the community. In addition to treating employees and their families, health care indicators are monitored to development preventative strategies to maintain an active, healthy community, and a productive workforce. It has been my pleasure to witness and contribute to the development and expansion of AKCMC, the first JCI accredited Primary Healthcare facility in Qatar. AKCMC maintains bench marked standards and are committed to continuous improvement. Mr Erhama Al Kaabi As you will see in this booklet, AKCMC offers a wide range of services to meet Chief Employee Development & Welfare Officer the ever growing and changing needs of the community. RasGas Co. Ltd. I wish you all the best of health
3 MESSAGE Important EMERGENCY From the MEDICAL SERVICES MANAGER Contact Telephone: 999 Numbers AL KHOR COMMUNITY Medical Clinic Opening hours Sunday to Thursday 7.00 am to 7.00 pm Saturday 8.00 am to 12.00 pm The Al-Khor Community Medical Centre is a state of the art, purpose built, fully TELEPHONE: computerized Health Centre. It is a joint venture between RasGas and Qatargas and was AKCMC Medical 4473-5777 opened in June 2002. AKCMC Medical 4473-5701 The Al-Khor Community Medical Clinic has been accredited by the Joint Commission AKCMC Dental 4473-5705 International and the Faculty of Occupational Medicine (Ireland). It is staffed with multidisciplinary healthcare professionals, of various nationalities, to Community Offices reflect the diverse multicultural mix within the Community. Arabic, English, Hindi Urdu, TELEPHONE: Security Emergency: 4472-2600 Malayalam, Tagalog, Javanese, Acehnese, Gujarati, Tamil and Indonesian languages are Administration Office: 4473-4555 spoken. (For transport information in AK Community and to Hamad AlKhor) It is our philosophy to provide confidential and comprehensive medical, dental and nursing care to the residents of Al-Khor Community and meet their health requirements in an HAMAD MEDICAL CORPORATION efficient, professional and respectful manner. Our key objective is to provide an optimal Dr. Nigel J. Shanks Al Khor (North) Hospital 4474-5251 level of primary care and to continue to develop our services to meet the needs of a growing MSc, MD PhD MRCGP FRCPE FFOMI MBA Hamad Hospital Doha 4439-2600 community. It is also our philosophy to encourage and maintain a healthy lifestyle. The Medical Centre therefore acts as a focus for health education, prevention and DOHA CLINIC promotion. Our vision is to ensure a safe, healthy and friendly environment for residents of Al-Ahli Hospital 4489-8434 / 4489-8888 the Community to enjoy a state of good health.
4 5 WHAT IS PRIMARY HEALTH CARE? AL-KHOR COMMUNITY MEDICAL CENTRE MISSION Primary health care is essential health care made universally accessible to individuals and families in the community by mean acceptable to them through their full participation and at a cost that the community and Our mission is to provide a pacesetting level of primary health In addition to Family country can afford. It forms an integral part both of the country’s health care system of which it is the nucleus care in medical, occupational Physicians, AKCMC also has HEALTH PROMOTION and of the overall social and economic development of the community. health and dental care, to support Practitioners who specialise AKCMC is proactive in Who Health Organization (WHO) our people and our business. We in Paediatrics, Obstetrics providing a range of aim to lead with initiatives that will & Gynaecology, Internal health promotions and encourage a healthy lifestyle and Medical and Occupational health education for the sense of wellbeing for our people Health. community. and their families both at work and at home in their community.
6 7 DEPENDENT ELIGIBILITY Eligibility of employee’s dependents is defined as follows: The eligibility is determined by the Human Resources Departments of RasGas, Qatargas and Qatar Petroleum companies.
Company sponsored Expatriate Employees:
űæ¥áÿÙîĿ¥¥đęĽÌ·¥ģĽÌļ¥ęĄFĔÌæĦÇ¥oę¥î·o·¥áoÙ¥¥áÿÙîĿ¥¥ıæ¥ĔîáÿoæĿęÿîæęîĔęÇÌÿÇ¥Ĕ husband is an eligible dependent. ]æáoĔĔÌ¥·¥áoÙ¥ÇÌÙĔ¥æÿĔîļÌ¥ĦÇ¥ĿoĔ¥ıæ¥áÿÙîĿ¥oæ·ÌæoæÌoÙÙĿ¥ÿ¥æ¥æĦîæĦÇ¥¥áÿÙîĿ¥¥Ą ]æáoĔĔÌ¥áoÙ¥ÇÌÙĔ¥æıÿıæĦÌÙįĪĿ¥oĔęî·o»¥ĽÇîoĔ¥·ÌæoæÌoÙÙĿ¥ÿ¥æ¥æĦîæ¥áÿÙîĿ¥¥Ą @oÙ¥ÇÌÙ¥ÿ¥æ¥æĦęoîļ¥ĦÇ¥o»¥î·įĪĿ¥oĔęî·o»¥ĦÇoĦÌę¥ÿ¥æ¥æĦıÿîæĦÇ¥¥áÿÙîĿ¥¥ęı¥ to permanent inability to work on medical grounds. űÙÙ·oáÌÙĿá¥á¥Ĕęęÿ¥Ì·Ì¥áıęĦ¥Ù¥»oÙÙĿĔ¥ęÌÌæ»ĽÌĦÇ¥áÿÙîĿ¥¥ÌæĦÇ¥TĦoĦ¥î·PoĦoĔĄ For Qatar Nationals:
eÌ·¥ģĽÌļ¥ęîĔÇıęoæ ]æáoĔĔÌ¥oı»ÇĦ¥ĔÿĔîļÌ¥ĦÇ¥ĿoĔ¥ıæ¥áÿÙîĿ¥oæ·ÌæoæÌoÙÙĿ¥ÿ¥æ¥æĦîæ¥áÿÙîĿ¥¥ ]æáoĔĔÌ¥ęîæęıÿıæĦÌÙįĪĿ¥oĔęî·o»¥ÿĔîļÌ¥ĦÇoĦĦÇ¥ĿoĔ¥ıæ¥áÿÙîĿ¥·ÌæoæÌoÙÙĿ¥ÿ¥æ¥æĦę Employees and their families are only eligible in the clinics that on employee. are closest to their living location, (i.e.): @oÙ¥ÇÌÙ¥ÿ¥æ¥æĦęoîļ¥ĦÇ¥o»¥î·įĪĿ¥oĔęî·o»¥ĦÇoĦÌę¥ÿ¥æ¥æĦıÿîæĦÇ¥¥áÿÙîĿ¥¥ı¥Ħî űÙ9ÇîĔxűÙÇo×ÌĔo±űÙ9ÇîĔ îááıæÌĦĿ@¥ÌoÙ ¥æĦĔ¥ permanent inability to work on medical grounds. îÇoĔ¥ęÌ¥æĦę±PoĦoĔ»oęîÇo@¥ÌoÙ ¥æĦĔ¥ Non-sponsored expatriate employees:
áÿÙîĿ¥¥ęæîĦıæ¥ĔîáÿoæĿđęęÿîæęîĔęÇÌÿoĔ¥·ıÙÙĿîļ¥Ĕ¥ĽÌĦÇÌæĦÇ¥@¥ÌoÙOîÙÌĿ
8 9 DENTAL SERVICES
Sundays to Thursdays: 7:00 am - 7:00 pm (Last appointment registration time is 6.30pm) Saturdays: 8:00 am - 12:00 pm
Emergency consultations take place between 7.00 and 8.30 am. See below for details.
What do I do if I need to see a dentist? The dental and hygienist services always require an appointment. Priorities are given to RasGas and Qatar Gas employees. If you have dental appointment, please arrive early to register at the dental reception situated in the dental department and collect you queuing number and wait for the assigned clinic/room to call your number. It is important that you arrive at the clinic on or before your appointment time. The clinic is staffed by four full time dentists covering two shifts. There Routine dental services include: are also two hygienists and trained dental assistants. There are six %¥æ¥ĔoÙ¥æĦoÙĽîĔ×ā¥æĦoÙ·ÌÙÙÌæ»Ħ¥¥ĦÇ¥ľĦĔoĦÌîæoæĔîîĦoæoÙĦĔ¥oĦá¥æĦĂ dental suites in Al-Khor Community Medical Centre. îáÿĔ¥Ç¥æęÌļ¥¥æĦoÙÇ¥×ıÿ Dental services are for RasGas and Qatargas employees and their @ÌæÌáıáÌæļoęÌļ¥ęıĔ»ÌoÙĦĔ¥oĦá¥æĦ eligible dependents only. Contractors and third parties are not eligible to use the dental services. Essential dental services are provided in line ToÙÌæ»oæÿîÙÌęÇÌæ» with the companies HR Policy, Procedures and Guidelines. ¥æĦoÙÇĿ»Ì¥æ¥ę¥ĔļÌ¥ęāToÙÌæ»ģÿîÙÌęÇÌæ»ÿÌĦoæ·ÌęęıĔ¥ę¥oÙoæĦ·îĔÇÌÙĔ¥æĂ
10 11 Emergency Timings
Sundays to Thursdays 7:00 am - 8:00 am (first dental appointment starts at 8:30am).
The emergency dental services operate The below following are categorized also as emergency conditions due to on a first come first served basis however; severe pain: employees will always have priority for these services and will be seen before ľĦĔoĦÌîæāÿĔÌáoĔĿģÿ¥Ĕáoæ¥æĦÙîîę¥Ħ¥¥ĦÇĂ non-employees. The emergency services .æÌęÌîæ should not be abused or used to bring OıÙÿĔ¥áîļoÙāı¥Ħîæ¥Ĕļ¥¥ľÿîęıĔ¥ĽÌĦÇę¥ļ¥Ĕ¥ÿoÌæĂ forward scheduled appointment. The Y¥áÿîĔoĔĿĔ¥ęĦîĔoĦÌîæı¥Ħî·oÙÙ¥æ·ÌÙÙÌæ» following are catagorised as emergency conditions: ¥æĦoÙoÕıęĦá¥æĦîĔĔ¥ÿoÌĔı¥ĦîÇÌ»ÇęÿîĦ·ÌÙÙÌæ»ĽÌĦÇY@7ÿĔîÙ¥á and smoothing of the sharp edges of the filling 1. Fractured jaw or fractured teeth Y¥¥ĦÇęÿÙÌæĦÌæ»āAîæ¥ÙÌ»ÌÙ¥ĦĔ¥oĦá¥æĦoęÿ¥ĔQ%ÿîÙÌĿĂ after trauma ĔîĽæĔ¥¥á¥æĦoĦÌîæ 2. Uncontrolled bleeding Ĕı»ÿĔ¥ęĔÌÿĦÌîæ 3. Severe dental pain due to exposed dental nerve 4. Localized or generalized swelling of mouth or face due to infection
12 13 MEDICAL CLINIC TIMES CLINIC HOURS A doctor’s walk in clinic for urgent cases will also be available on Saturdays from 8.00am to 12.00pm. There is no blood sampling or issue of certificates performed on this day. Last time for registration is 11.30 am, however in the case of an TıæoĿĦîYÇıĔęoĿ ġŇŇoá±ġŇŇÿá emergency patients will be seen up to 12.00 pm. ToĦıĔoĿ ŇŇoá±÷įŇŇÿá A mandatory medical staff meeting is scheduled on Thursdays from 11:00 am to 12:00 pm. All clinical staff attend, however in the case of emergencies staff will be available.
What do I do if I need to see a doctor? Walk In Clinic TıæoĿĦîYÇıĔęoĿġŇŇoᱸŇŇÿá .· Ŀîı î æîĦ Çoļ¥ o ÿĔÌîĔ oÿÿîÌæĦá¥æĦ ĽÌĦÇ o ÿoĔĦÌıÙoĔ îĦîĔģÙÌæÌ ĿîıĽÌÙÙ ¥ oęęÌ»æ¥ o îĦîĔ oîĔÌæ» Ħî availability. You may see a doctor of your choice if you have a prior appointment. Last patient registration is 5.00 pm; however, emergency cases will be seen up to 7.00pm. Emergency All the AKCMC doctors are trained in advanced life support. á¥Ĕ»¥æÌ¥ęĽÌÙÙ¥ę¥¥æoæĿĦÌá¥ıĔÌæ»ĽîĔ×Ìæ»ÇîıĔęĄYÇ¥ĦĔÌo»¥æıĔę¥ĽÌÙÙoęę¥ęęoæ¥Ħ¥ĔáÌæ¥Ì·oÿoĔĦÌıÙoĔoę¥ is an emergency. Appointments YÇ¥űÙ9ÇîĔ îááıæÌĦĿ@¥ÌoÙ ¥æĦĔ¥Çoę¥ęĦoÙÌęÇ¥oęÇ¥ıÙ¥î·ęÿ¥ÌoÙÙÌæÌęĦîᥥĦĦÇ¥ęÿ¥Ì·Ì楥ęî·ĦÇÌę growing community. In order to attend these clinics, an appointment must be made at reception. This allows for an easier flow for patients and doctors and minimizes waiting time. .·ĿîıoĔ¥ıæoÙ¥ĦîoĦĦ¥æÿÙ¥oę¥Ħ¥Ù¥ÿÇîæ¥Ħîoæ¥ÙęîĦÇoĦĽ¥oæĔ¥ęÇ¥ıÙ¥oÿoĦÌ¥æĦĽÇîáoĿ¥îæoĽoÌĦÌæ»ÙÌęĦ for a consultation. .·ĿîıÇoļ¥oæĿıĔ»¥æĦá¥ÌoÙîæÌĦÌîæoæ·¥¥ÙĿîı楥Ħîę¥¥oęÿ¥ÌoÙÌęĦıĔ»¥æĦÙĿÿÙ¥oę¥ļÌęÌĦĦÇ¥ĽoÙ×ËÌæÙÌæÌ where you will be assessed, treated and an appointment will be arranged with a specialist on a priority basis.
14 15 Specialty clinics Immunisation clinics Dedicated specialty clinics are provided weekly by AKCMC. These are operated on an appointment only basis.
Child immunisation clinics are walk in clinics and are held on; Sunday Immunisation 7.00 am to 11.00 am Wednesday Immunisation 1.00 pm to 4.00 pm *please submit a record of all previous immunization taken
TYPE Well Child/ Paediatric Clinic Well Adult Clinic Chest Clinic Diabetic/ Hypertension Management Clinic Lipid/ Cholesterol Clinic Well Women/Gynaecology Clinic Ante Natal Clinic Child screening Clinic
16 17 WHAT DO I DO WHEN I ARRIVE AT THE CLINIC?
Children must always be accompanied by an adult and will not be seen by any medical or dental staff without a Please always register at reception. parent/guardian or teacher present. If this is your first visit your eligibility will be confirmed based on There is a strict policy of no drinking or eating in the company’s Human Resources register. clinic. Please respect this rule, as it is important to keep In addition you will be required to provide all/some of the following the clinic clean. information: All medical and dental information at the Al-Khor îáÿoæĿáÿÙîĿ¥¥.ģTĦo··æıá¥Ĕ Community Medical Centre is computerized and kept confidential. $oáÌÙĿæoá¥oææoá¥ęî·oÙÙ¥ÙÌ»ÌÙ¥¥ÿ¥æ¥æĦę AoĦÌîæoÙÌĦĿűĔ¥ęęoæ îæĦoĦæıá¥Ĕę For each subsequent visit, you must register at front desk. You will then be given an assigned queuing OĔ¥ļÌîıęá¥ÌoÙĔ¥îĔęoæîÿĿî·ÌááıæÌŃoĦÌîæĔ¥îĔę number. Patients should take a seat in the waiting area ¥ĦoÌÙę î· oæĿ ÿĔ¥Ë¥ľÌęĦÌæ» oÌÙá¥æĦę oæ Ĕ¥îáá¥æ¥ until your number is called on the screen. treatment Inside the assessment room a nurse will carry out *oáo*¥oÙĦÇ oĔę·îĔoÙÙ·oáÌÙĿá¥á¥ĔęāÌ·ĿîıîæîĦ a preliminary assessment to assist with patient have a health card, please refer your nearest government management. hospital for application. These health cards are issued as part of the Qatar Health Governance). Once these details have been provided, please keep your queuing number and wait for the assigned doctor to call your number on the screen.
18 19 IMMUNISATION CLINIC YÇ¥ę¥ÙÌæÌęîæîĦĔ¥ĉıÌĔ¥oæoÿÿîÌæĦá¥æĦĄ.ááıæÌęoĦÌîæęoĔ¥»Ìļ¥æĿ Specialty Clinics WELL WOMAN / assigned nurses. If your baby is 2 months, 1 year old or has missed any of his/her previous vaccinations, please make an appointment for the well- GYNEACOLOGY CLINIC child clinic held every Monday. All specialty clinics operate on an appointment only basis. doÌæoĦÌîæęoĔ¥áoæoĦîĔĿāĔ¥·¥Ĕ¥æ¥ËáÌĔî·ĦÇ¥TĦoĦ¥î·PoĦoĔ¥Ĕ¥¥Ë This clinic is staffed by specialist female doctors and Law No. 17 of 1990 on Protection from Infectious Diseases) in Qatar and nurses. The clinic aims to provide the following services given in line with the recommendations of the Ministry of Health, State of Qatar. Parents will be provided with a schedule on their first visit. %¥æ¥ĔoÙ¥ľoáÌæoĦÌîæ OÙ¥oę¥ ĔÌæ» o Ĕ¥îĔ î· ÿĔ¥ļÌîıę ÌááıæÌŃoĦÌîæę Ħo×¥æ ÿĔÌîĔ Ħî ÕîÌæÌæ» Ĕ¥oęĦ¥ľoáÌæoĦÌîæoæ@oááî»ĔoáĔ¥·¥ĔĔoÙę AKCMC. ÙîîÿĔ¥ęęıĔ¥ doÌæoĦÌîæę oĔ¥ æîĦ »Ìļ¥æ îıĦęÌ¥ î· ĦÇ¥ oÙÙîoĦ¥ ÌááıæÌęoĦÌîæ ÙÌæÌ hours, as vaccines have specific temperature requirements to maintain e¥Ì»ÇĦoæǥ̻ÇĦĔ¥îĔę quality. űļÌ¥îæá¥æîÿoıę¥ űæĿ ļoÌæoĦÌîæ áoĿ Ĕ¥ęıÙĦ Ìæ áÌÙ ÿoÌæ Ĕ¥æ¥ęę ÌĦÇÌæ» ęĽ¥ÙÙÌæ» îĔ do»ÌæoÙ¥ľoáÌæoĦÌîæ burning at the injection site. A small hard lump may persist for some weeks îæĦĔo¥ÿĦÌļ¥oļÌ¥ or more. There is no cause for concern and the symptoms will gradually ]ÙĦĔoęîıæ¥ľoáÌæoĦÌîæ̷楥ęęoĔĿ disappear. Ooÿęá¥oĔĦ¥ęĦę OoĔo¥ĦoáîÙęĿĔıÿáoĿ¥»Ìļ¥æ·îĔÿoÌæĔ¥ÙÌ¥·oæĦîĔ¥ı¥·¥ļ¥Ĕ·îÙÙîĽÌæ» the manufacturer’s instructions. űęę¥ęęá¥æĦ oæ ĦĔ¥oĦá¥æĦ î· »Ŀæo¥îÙî»Ì conditions .ĦÌęļ¥ĔĿÌáÿîĔĦoæĦ·îĔoÙÙÿoĔ¥æĦęĦî¥æęıĔ¥ĦÇoĦĦÇ¥ÌĔÇÌÙĔ¥æđęļoÌæoĦÌîæęoĔ¥ Ooÿ ęá¥oĔ Ħ¥ęĦ ±YÇÌę Ìę ĽÇ¥Ĕ¥ ¥ÙÙę ·Ĕîá ĦÇ¥ ¥ĔļÌľ up to date to prevent the occurrence of childhood diseases. Please attend the are taken in order to screen for cervical cancer. You Well Child clinic if you are unsure or wish to discuss will be advised by the doctor on the frequency of this OÙ¥oę¥ ×¥¥ÿ o Ĕ¥îĔ î· ĿîıĔ ÇÌÙđę ÌááıæÌŃoĦÌîæ ÇÌęĦîĔĿ ·îĔ ·ıĦıĔ¥ screening. Please bring your Hamad Health Card, as all reference. samples are analysed by Hamad Hospital. Every Sunday 7:00 am to 11:00 am OÙ¥oę¥Ìæ·îĔáĦÇ¥æıĔę¥Ìæoļoæ¥Ì·ĿîıĔÇÌÙÇoęoæĿoÙÙ¥Ĕ»Ì¥ęÌæÙıÌæ» If any abnormalities are detected, the patient will be Every Wednesday 1:00 pm to 4:00 pm food and medication or has had a convulsion (fit) in the past. immediately referred to a specialist centre.
20 21 CHEST CLINIC PAEDIATRIC CLINIC
This clinic aims to: This clinic serves children up to the age of 14 years. Children must always be accompanied by an adult. .¥æĦÌ·Ŀ oæ ¥ıoĦ¥ oıÙĦę ĽÌĦÇ asthma, chronic obstructive pulmonary .¥æĦÌ·ĿÇÌÙĔ¥æĽÌĦÇoęĦÇáoîĔoÙÙ¥Ĕ»ĿÌęîĔ¥Ĕę disease(COPD), chest infections, T¥ĦıÿoĦĔ¥oĦá¥æĦÿÙoæoæĔ¥oęę¥ęęÿ¥ĔÌîÌoÙÙĿ coughs or other respiratory diseases. .áÿĔîļ¥ĦÇ¥îáÿÙÌoæ¥ĔoĦ¥ĽÌĦÇĦÇ¥á¥ÌoĦÌîæęoæoÌá O¥Ĕ·îĔáęÿ¥Ì·ÌÙıæ»·ıæĦÌîæĦ¥ęĦĦî to minimize emergency visits monitor treatment when appropriate. T¥ĦıÿoĦĔ¥oĦá¥æĦÿÙoæĄ Educate parents and patients about: $îÙÙîĽıÿĦĔ¥oĦá¥æĦÿÙoæÿ¥ĔÌîÌoÙÙĿĄ .áÿĔîļ¥ĦÇ¥îáÿÙÌoæ¥ĔoĦ¥ĽÌĦÇĦÇ¥ űęĦÇáoĦĔÌ»»¥Ĕę medications. űęĦÇáo YĔoÌæÌæ» îæ oáÌæÌęĦ¥ĔÌæ» á¥ÌoĦÌîæ á¥Ĕ»¥æĿęÌ»æęoæĦĔ¥oĦá¥æĦÿÙoæ and monitoring asthma, COPD and YÇ¥ á¥ÌoĦÌîæę ıę¥ ·îĔ ÿĔ¥ļ¥æĦÌîæ oæ ĦĔ¥oĦá¥æĦ î· other respiratory diseases. asthma and allergy, for regular and acute űęę¥ęę ·oáÌÙĿ oæ ęîÌoÙ Ìęęı¥ę ĦÇoĦ YÇ¥ ¥æ¥·ÌĦęoæęÌ¥¥··¥Ħęî·ĦÇ¥oęĦÇáooæoÙÙ¥Ĕ»Ŀ may impact respiratory diseases. medications îîĔÌæoĦ¥ oĔ¥ ĽÌĦÇ îĦÇ¥Ĕ oĔ¥ $îîoÙÙ¥Ĕ»Ì¥ę providers. îĔĔ¥Ħ ıę¥ î· oęĦÇáo á¥ÌoĦÌîæę ĦîîÙę ÌæÇoÙ¥Ĕę nebulizers. Please bring all your medications or a record of previous and current treatment to the clinic.
22 23 WELL CHILD CLINIC HEALTHY CHILD SCREENING CLINIC Daily 1.00 pm to 2.20pm
This clinic is for children who: This clinic is for children who: űĔ¥įáîæĦÇęîÙ Q¥ĉıÌĔ¥ ÿĔ¥ËęÇîîÙ ÿÇĿęÌoÙ oæ ¥ļ¥Ùîÿá¥æĦoÙ űĔ¥÷Ŀ¥oĔîÙ check ups *oę áÌęę¥ ÿĔ¥ļÌîıę ļoÌæoĦÌîæę îĔ TÇîîÙg¥oĔ÷ÿÇĿęÌoÙoæ¥ļ¥Ùîÿá¥æĦoÙÇ¥× had previous vaccines outside Qatar ups *oę æî Ĕ¥îĔ oĦ ĦÇ¥ űÙË9ÇîĔ *oļ¥áîļ¥ÌæĦîĦÇ¥űÙ9ÇîĔęÇîîÙę·ĔîáîĦÇ¥Ĕ Community Medical Centre locations OÇĿęÌoÙoæ¥ļ¥Ùîÿá¥æĦoÙÇ¥×ę AKCMC works in conjunction with the Al Khor schools OĔîļÌ¥ęoļÌ¥îæ·¥¥Ìæ»oæîĦÇ¥Ĕ to timetable routine checkups. general paediatric advice
24 25 WELL ADULT CLINIC ANTENATAL CLINIC
The well adult clinic is run for community residents to have Ĕ¥»ıÙoĔĎÇ¥oĦÇÇ¥×±ıÿęďĄ This helps in early diagnosis of diseases that often have no symptoms initially (such as diabetes and high blood pressure, some cancers) but may have long term complications (such as stroke or heart attack) We recommend that all newly registered adults make one initial appointment with this clinic. Further appointments are advised depending on age and individual risk. AKCMC recommends that all adults under the age of 40 years have at least one health check up every 5 years. A detailed history and examination will be carried out where your height, weight and blood pressure is measured followed by a clinical check by the doctor. The doctor may order additional tests such as an ECG, body stats, and checks for hearing; vision and lung function as well as some blood investigations. Healthy adults may not need any tests at all! Do keep your follow up appointments to discuss test results and management plans with the doctor to complete your checkup. Please feel free to ask any questions or concerns that you may have regarding your health, diet and lifestyle.
26 27 YÇÌęÌęoęÿ¥ÌoÙÌęĦÙÌæÌ·îĔÿĔ¥»æoæĦĽîá¥æĦîoĦĦ¥æ È Blood investigations will be conducted as necessary DIABETES AND HYPERTENSION MANAGEMENT CLINIC for regular routine check-ups. The first appointment with È Ultrasound examinations are performed as required. the obstetrician is typically at 12 weeks gestation, unless gîıĽÌÙÙoÙęľoáÌæ¥Ŀîæ¥î·ĦÇ¥îĦîĔęıĔÌæ» otherwise indicated. These are conducted by the female which growth and pregnancy progress are monitored. It is doctors at the Al-Khor Community Medical Centre, who here that you will be able to hear your baby’s heartbeat. are qualified in obstetrics and gynaecology. Fetal movements are generally felt from 18-20 weeks. $îĔîáÿÙÌoĦ¥îĔÇÌ»ÇËĔÌę×ÿĔ¥»æoæÌ¥ęĦÇ¥îĦîĔĽÌÙÙ È Supplemental medicines (Iron and Folic Acid) may be advise on the frequency of check-ups to suit you and your advised and prescribed by the doctors to take during baby’s needs. the course of your pregnancy to prevent anemia. YÇ¥·îÙÙîĽÌæ»ļÌĦoÙęÌ»æęoĔ¥Ħo×¥æıĔÌ滥oÇļÌęÌĦ $îÙÙîĽËıÿoÿÿîÌæĦá¥æĦęoĔ¥áo¥oĦĦÇ¥·ĔîæĦ¥ęץ È Blood pressure , as there may be a risk of developing űĦ Īº Ľ¥¥×ę î· ÿĔ¥»æoæĿ ÿĔ¥»æoæĦ Ľîá¥æ ĽÌÙÙ ¥ hypertension during pregnancy. referred for further follow-up and subsequent delivery. È Weight. .·ĿîıæîĦÌ¥oæĿÙ¥¥Ìæ»ÿoÌæîĔÇo滥ÌæĿîıĔoĿđę È Urine is tested to ensure that there is no infection movements during your pregnancy or are concerned as well as screening for sugar (diabetes) and protein in any way, please contact the medical center or North (pre-eclampsia). Hospital Emergency for advice.
28 29 This clinic aims on improving lifestyle, encouraging È Urine tests to detect and prevent kidney involvement in LIPID/ CHOLESTEROL CLINIC Lipid/ cholesterol clinic will: regular monitoring and providing opportunities for diabetes. Identify adults with abnormal cholesterol levels. visiting your specialist doctor for regular assessment and È Nutritional assessment and advice regarding a healthy (Dyslipidemia) management. diabetic diet. O¥Ĕ·îĔáÙîîÌæļ¥ęĦÌ»oĦÌîæęoîĔÌæ»ĦîÿĔîĦîîÙ oĦ¥ĔęĦîĦÇîę¥ĽÌĦÇÌáÿoÌĔ¥Ùîîęı»oĔęÌo¥Ħ¥ę È Exercise encouragement and weight losing advice in and clinical assessment. and/or raised blood pressure (hypertension). overweight patients. îáÿĔ¥Ç¥æęÌļ¥á¥ÌoÙ¥ļoÙıoĦÌîæā·ıÙÙÇÌęĦîĔĿoæ űÙÙ ÿoĦÌ¥æĦę ęÇîıÙ ĔÌæ» ĦÇ¥ÌĔ Ĕ¥îĔ îî×ę oæ È Education regarding the disease and its complication and physical examination). record of any medications that have been prescribed effectively dealing with it. Smoking history previously. È Echocardiography done for high risk patients Calculate your risk of having cardiovascular disease űÙÙÿoĦÌ¥æĦęoĔ¥ÌæÌĦÌoÙÙĿoęę¥ęę¥ĿĦÇ¥æıĔęÌæ»ęĦo·· È Medications are reviewed on each subsequent visit and Compile a treatment plan. where the vital signs are recorded. A blood sugar by changes are made if required, aiming to maintain optimum finger prick sample is usually performed before they blood sugar and blood pressure levels. Follow up the treatment plan periodically, evaluate see the physician. your progress and make changes if necessary űîáÿÙ¥Ħ¥ÇÌęĦîĔĿî·ĦÇ¥ÿoĦÌ¥æĦÌęĔ¥îĔ¥·îÙÙîĽ¥ according guidelines. by a detailed examination. Assist in improving the compliance rate with űÙÙ Ìo¥ĦÌę oæ ÇĿÿ¥ĔĦ¥æęÌļ¥ ÿoĦÌ¥æĦę oĔ¥ î··¥Ĕ¥ medication. treatment based on international guidelines. These include but not limited to È Retinal Eye examination including a dilated fundus examination annually to rule out retinopathy. ıoĦ¥ĿęÙÌÿÌ¥áÌoÿoĦÌ¥æĦęoîıĦ È Feet examination and podiatric care including È Lipids, risks, signs, CVD, smoking, exercise and diet. neurological and vascular examination. È Management for dyslipidemia, including lifestyle È Recommended blood tests at regular intervals modification and types of drugs. including Lipid profile, HbA1c, Kidney functions. È The benefits and side effects of dyslipidemia medications.
30 31 PHARMACY Fÿ¥æ·ĔîáTıæoĿĦîYÇıĔęoĿġŇŇoáĦîġŇŇÿá LABORATORY Fÿ¥æîæToĦıĔoĿęŇŇoáĦî÷įŇŇÿá űÙÙ á¥ÌÌæ¥ę oĔ¥ oļoÌÙoÙ¥ ·Ĕ¥¥ î· ÇoĔ»¥ Ħî ¥ÙÌ»ÌÙ¥ employees and dependents @¥ÌoĦÌîæęĽÌÙÙîæÙĿ¥Ìęÿ¥æę¥Ì·ÿĔ¥ęĔÌ¥ĿĦÇ¥ AKCMC doctors YÇ¥ ÿÇoĔáoĿ Ìę ęĦî×¥ ĽÌĦÇ á¥ÌoĦÌîæę ĦÇoĦ Çoļ¥ been approved by the State of Qatar Pharmaceutical Board and by the GCC countries. @¥ÌoĦÌîæę oĔ¥ ÿĔ¥ęĔÌ¥ oîĔÌæ» Ħî ĦÇ¥ ÙÌæÌoÙ needs of the patient and in line with medical guidelines. YÇ¥ ıę¥ î· ÿÇoĔáoĿ Ìę ·îĔ ¥áÿÙîĿ¥¥ę oæ ¥ÙÌ»ÌÙ¥ dependents only. YÇ¥Ìęÿ¥æę¥á¥ÌÌæ¥ęoĔ¥îæÙĿ·îĔĦÇ¥ÿoĦÌ¥æĦĦîĽÇîá the medicine was prescribed. It is extremely dangerous to give drugs prescribed for one patient to another.
Fÿ¥æ·ĔîáTıæoĿĦîYÇıĔęoĿġŇŇoáĦîêŇŇoá Aî Ùîî Ĕ¥ęıÙĦę ĽÌÙÙ ¥ »Ìļ¥æ îļ¥Ĕ ĦÇ¥ ÿÇîæ¥ ıæÙ¥ęę ;oîĔoĦîĔĿ Ìæļ¥ęĦÌ»oĦÌîæę oĔ¥ îæÙĿ îæıĦ¥ Ìæ ĦÇ¥ previously arranged with your doctor. morning. îĦîĔęoĔ¥ĦÇ¥îæÙĿęĦo··oıĦÇîĔÌŃ¥Ħî»Ìļ¥ÙîîĔ¥ęıÙĦęĄ @îęĦĔ¥ÿîĔĦęĔ¥ĦıĔæĽÌĦÇÌæĪ˸oĿęĄ ¥ĔĦoÌæĔ¥ęıÙĦę¥Ą»Ą îæđĦ·îĔ»¥ĦĦîĔÌæ»ĿîıĔ*oáo*¥oÙĦÇ oĔĽÌĦÇĿîıĄ hormone profiles take longer, up to 2 weeks. Please make Please ensure that is it valid. The laboratory cannot an appointment with your doctor to collect your blood test process samples with expired health cards. Cards can be results. renewed instantly online. RasGas and Qatargas provide an allowance for renewal of HMC Cards.
32 33 MEDICAL AND DENTAL CLAIMS Patient Bill of Rights and Responsibilities concerning your diagnosis and treatment from the RasGas Medical Services Centre. @¥ÌoÙ oæ ¥æĦoÙ ÙoÌáę oĔ¥ »îļ¥Ĕæ¥ Your health care at the Al-Khor Community and approved as per the Qatargas and Medical Centre is a co-operative effort between eÇ¥æģÌ·ĿîıđĔ¥ıæoÙ¥ĦîîáÿĔ¥Ç¥æá¥ÌoÙÌæ·îĔáoĦÌîæ RasGas Human Resources Policy and you and the staff at the medical centre. the information will be made available to a next of kin, Procedures. parent or guardian. OÙ¥oę¥ Ĕ¥·¥Ĕ Ħî ĿîıĔ ÌæÌļÌıoÙ *Q gîıÇoļ¥ĦÇ¥ĔÌ»ÇĦĦîoîáÿÙ¥Ħ¥oæĦÇîĔîı»Ç¥ľoáÌæoĦÌîæ departments for clarification. by the health care professional including appropriate űÙÙÙoÌáęoĔ¥ÿĔî¥ęęĦÇĔîı»ÇĽîĔ×·Ù assessment and effective management. eÇ¥æ áo×Ìæ» oæĿ ÙoÌá îæÙĿ îĔÌ»ÌæoÙ gîıÇoļ¥ĦÇ¥ĔÌ»ÇĦĦîĔ¥·ıę¥ĦĔ¥oĦá¥æĦoęÿ¥ĔáÌĦĦ¥Ŀ receipts will be accepted. To support law, and to be informed of the medical consequences of these claims medical discharge summary that action. and bills should be submitted to your HR gîı Çoļ¥ ĦÇ¥ ĔÌ»ÇĦ Ħî ¥ļ¥ĔĿ îæęÌ¥ĔoĦÌîæ î· ÿĔÌļoĿ respectively. regarding the medical care provided except when required YÇ¥oÿÿĔîļ¥oáîıæĦĽÌÙÙ¥ę¥æĦĦîĦÇ¥ by law or RasGas Medical Services Centre policies and employee’s bank account. procedures. gîı Çoļ¥ ĦÇ¥ ĔÌ»ÇĦ Ħî ¥ľÿ¥Ħ ĦÇoĦ oÙÙ îááıæÌoĦÌîæę and records pertaining to health care will be treated as confidential except when required by law or RasGas AUTHORIZED SICK LEAVE Your rights as a patient at the Al Khor Community Medical Centre Medical Services Centre policies and procedures. gîı Çoļ¥ ĦÇ¥ ĔÌ»ÇĦ Ħî îæęÌ¥ĔoĦ¥ oæ Ĕ¥ęÿ¥Ħ·ıÙ oĔ¥ YÇ¥îĦîĔĽÌÙ٥̥ĽÇ¥ĦÇ¥Ĕ¥áÿÙîĿ¥¥ęoĔ¥·ÌĦĦîoĦĦ¥æĦÇ¥ÌĔĽîĔ×ģęÇîîÙĄ gîıĽÌÙÙ¥o··îĔ¥ĦÇ¥îÿÿîĔĦıæÌĦĿĦîoÿÿĔîļ¥îĔĔ¥·ıę¥ regardless of gender, race, age, culture, disabilities, or the release of records, except when required by law or e¥oÌáĦîÇoļ¥o·ÌĦoæÇ¥oÙĦÇĿĽîĔ×·îĔ¥Ą religious beliefs. RasGas Medical Services Centre policies and procedures. űıĦÇîĔÌŃ¥ęÌ×Ù¥oļ¥ÌęıęıoÙÙĿ»Ìļ¥æĦî¥áÿÙîĿ¥¥ęĽÇîoĦĦ¥æĦÇ¥ÙÌæÌ·ÌĔęĦĦÇÌæ»ÌæĦÇ¥áîĔæÌæ»Ą gîı Çoļ¥ ĦÇ¥ ĔÌ»ÇĦ Ħî áo×¥ Ìæ·îĔᥠÇîÌ¥ę oîıĦ Ç¥oÙĦÇ gîı Çoļ¥ ĦÇ¥ ĔÌ»ÇĦ Ħî ¥ľÿ¥Ħ ĦÇoĦ ĽÌĦÇÌæ ÌĦę oÿoÌĦĿ TÌ×Ù¥oļ¥îĦoÌ楷ĔîáîıĦęÌ¥ĦÇ¥űÙË9ÇîĔ îááıæÌĦĿ@¥ÌoÙ ¥æĦĔ¥áıęĦ¥oÿÿĔîļ¥Ą services and health care practitioners. RasGas Medical Services Centre will make all reasonable TÌ×Ù¥oļ¥ĽÌÙÙæîĦ¥ÿĔîļÌ¥Ĕ¥ĦĔîęÿ¥ĦÌļ¥ÙĿĄ gîıÇoļ¥ĦÇ¥ĔÌ»ÇĦĦîĔ¥¥Ìļ¥îáÿÙ¥Ħ¥oæıĔĔ¥æĦÌæ·îĔáoĦÌîæ efforts to provide requested services.
34 35 gîıÇoļ¥ĦÇ¥ĔÌ»ÇĦĦî¥ľÿ¥ĦĔ¥oęîæoÙ¥îæĦÌæıÌĦĿî·Ç¥oÙĦÇoĔ¥Ą gîıÇoļ¥ĦÇ¥ĔÌ»ÇĦĦîĔ¥»ÌęĦ¥ĔîáÿÙoÌæĦęĔ¥»oĔÌæ»Ç¥oÙĦÇoĔ¥ĽÌĦÇ SUGGESTIONS, COMMENTS AND COMPLAINTS the RasGas Medical Services Manager. gîıÇoļ¥ĦÇ¥ĔÌ»ÇĦĦîĔ¥ęÿ¥Ħ·ıÙoæîáÿoęęÌîæoĦ¥¥æËî·ËÙÌ·¥oĔ¥Ą e¥oĔ¥îæĦÌæıoÙÙĿĦĔĿÌæ»ĦîÌáÿĔîļ¥ĦÇ¥ĉıoÙÌĦĿoæ e¥ Çîÿ¥ ĦÇoĦ Ŀîı ĽÌÙÙ æîĦ Çoļ¥ oæĿ oıę¥ ·îĔ îáÿÙoÌæĦęĄ gîıÇoļ¥ĦÇ¥ĔÌ»ÇĦĦîÿoĦÌ¥æĦÌæļîÙļ¥á¥æĦÌæoĔ¥ÿÙoææÌæ»Ą range of services available in the medical centre. However, should there be any problems please direct your gîıÇoļ¥ĦÇ¥ĔÌ»ÇĦĦîĦÇ¥oęę¥ęęá¥æĦî·ÿoÌæoæoÿÿĔîÿĔÌoĦ¥ÿoÌæ ű ęı»»¥ęĦÌîæ îľ Ìę oļoÌÙoÙ¥ oĦ ĦÇ¥ á¥ÌoÙ complaint directly to the Head of AKCMC (Medical/Dental) or management. entrance. Forms can be obtained at the front desk. Medical Services Manager. All complaints will be reviewed and investigated and referred back to the complainant. Patient OoĦÌ¥æĦ ęoĦÌę·oĦÌîæ ęıĔļ¥Ŀę oĔ¥ Ç¥Ù ÿ¥ĔÌîÌoÙÙĿ suggestion/complaint forms are available at the reception. Your responsibilities as a patient at the Al Khor Community Medical Centre and your participation and constructive comments ;Ì×¥ĽÌę¥îáÿÙoÌæĦęĔ¥»oĔÌæ»ÿoĦÌ¥æĦęđ¥ÇoļÌîĔoæoĦĦÌĦı¥ gîıÇoļ¥ĦÇ¥Ĕ¥ęÿîæęÌÌÙÌĦĿĦîoę×ĉı¥ęĦÌîæęÌ·ĿîıîæîĦıæ¥ĔęĦoæĦÇ¥ are used help improve the services offered. will be investigated and referred to the relevant HR department. explanation of the diagnosis, treatment, prognosis or any instructions. gîı Çoļ¥ ĦÇ¥ Ĕ¥ęÿîæęÌÌÙÌĦĿ Ħî ·îÙÙîĽ ÌæęĦĔıĦÌîæę îæ¥ĔæÌæ» medications, follow-up visits, education recommendations and other essential steps in the treatment plan, and to notify the RasGas Medical Services Centre if this plan cannot be followed if problems develop. gîı Çoļ¥ ĦÇ¥ Ĕ¥ęÿîæęÌÌÙÌĦĿ ·îĔ ĦĔ¥oĦÌæ» Qoę%oę @¥ÌoÙ T¥ĔļÌ¥ę Centre personnel in a respectful manner. gîıÇoļ¥ĦÇ¥Ĕ¥ęÿîæęÌÌÙÌĦĿĦîoĔĔÌļ¥oęęÇ¥ıÙ¥·îĔoÿÿîÌæĦá¥æĦęoæĦî notify the Medical Centre in advance in case of cancelled appointments. gîı Çoļ¥ ĦÇ¥ Ĕ¥ęÿîæęÌÌÙÌĦĿ Ħî ¥ ·oáÌÙÌoĔ ĽÌĦÇ Qoę%oę @¥ÌoÙ Services Centre policies and procedures pertaining to medical and dental care. gîıÇoļ¥ĦÇ¥Ĕ¥ęÿîæęÌÌÙÌĦĿĦî»Ìļ¥Qoę%oę@¥ÌoÙ ¥æĦĔ¥ÿ¥Ĕęîææ¥Ù as much information as possible to assist in the assessment of your medical needs.
36 37 AL KHOR COMMUNITY MEDICAL CENTRE STAFF DENTAL DOCTORS
Dr. Abir Jamil Dr. Namita Joshi Dr. Hanin Daas Dr. Lolwa Al-Mohannadi MANAGER Dental Oral Surgeon, BDS, BDS, MDS, MFD, RCS, Senior BDS, Senior Practitioner, BDS, Senior Practitioner, Dr. Nigel J. Shanks Head of Dental (AKCMC), Specialist Dentist Dentist Dentist MSc, MD, PhD, MRCGP, Senior Specialist Dentist FRCPE, FFOMI, MBA
MEDICAL DOCTORS DENTAL HYGIENISTS Dr. Charmaine D’Souza Dr. Amani Ghasoub Dr. Hala Gabir MBBS, MD, MRCOG, MRCGP (Int), MBBS, DCH, MRCGP (Int), Beatriz Millare Divina Elorde Head of Medical (AKCMC), Senior MBBS, MRCGP (Int), FM BS Specialist, Family Physician Pharm, Specialist, Specialist Obstetrician and (special interest Paediatrics) BDS BDS Gynaecologist, Family Physician Family Physician
Dr. Iyad Bardaweel Dr. Mohammed Al-Naemi Dr. Asadullah Khan MBBS, MPH, MRCGP (Int), MBBS MBBS, MRCP, LFOMI, DoccMed, PHARMACISTS Specialist, Internal Medicine, Family Physician Family Physician Occupational Medicine Doreen Basco Gloria Camacho Dr. Pushkala Menon BS Pharm BS Pharm MBBS, MS, ENT Family Physican
38 39 MEDICAL NURSES PATIENT CARE ASSISTANTS
Yasmeen Sabieno Cesar Pulanco Catherine Fortaleza Elizabeth Joseph Rozalina Armen Jona Santiago Annie Gomez Sally Manasala BSN BSN BSN GN BBA BSBA BSC BSN
Hesty Ekowaty Jay Regalado Julep Cabagtong Hernawah Tahir Abdulhalim Ahmed Ema Zuhra Asma Al-Shahwani BSN BSN BSN BSN BSCS DHRM
Nadia Haddad Simi Chakradharan Susan Martinez Ma. Camille Austria GN GN BSN BSN
Ivy Gemora BSN
DENTAL NURSES
Gloria Oliveros Jessica Atilano Morita Mangilit Riza Cardenas ASM BSN BDS BDS
40 41 42 Al Khor Community Medical Centre : 4473 5777, 4473 5701 Al Khor Hospital : 4474 5555, 4439 4444