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Medical Booklet Al Khor Community Medical Centre Medical Book TABLE OF CONTENTS MessageM from the Chief Employee Development & Welfare Officer 2 MessageM from the Manager (Medical Services) 3 Important contacts 4 What is Primary Health Care 6 Dependent Eligibility 8 Dental Services 10 Medical Clinic information 12 Specialty Clinic Times 16 What do I do when I arrive? 18 Immunisation clinic 19 Specialty Clinics 30 Pharmacy 31 Laboratory 32 Medical and Dental Claims 32 Authorized sick leave 33 Patients’ Bill of Rights and Responsibilities 35 Suggestions and Complaints 36 AKCMC Medical Team We hhaveave mamaded every effort to keep the information in this booklet accurate. Any changes, updates or circulars will be notified on the share point company web page which employees can access. http://portal/SitePages/Home.aspx MESSAGE From the CHIEF EMPLOYEE DEVELOPMENT & WELFARE OFFICER The continuing success of any community is dependent on the health of its residents. Al Khor Community Medical Centre (AKCMC) offers free, comprehensive medical and dental care to the community. In addition to treating employees and their families, health care indicators are monitored to development preventative strategies to maintain an active, healthy community, and a productive workforce. It has been my pleasure to witness and contribute to the development and expansion of AKCMC, the first JCI accredited Primary Healthcare facility in Qatar. AKCMC maintains bench marked standards and are committed to continuous improvement. Mr Erhama Al Kaabi As you will see in this booklet, AKCMC offers a wide range of services to meet Chief Employee Development & Welfare Officer the ever growing and changing needs of the community. RasGas Co. Ltd. I wish you all the best of health 3 MESSAGE Important EMERGENCY From the MEDICAL SERVICES MANAGER Contact Telephone: 999 Numbers AL KHOR COMMUNITY Medical Clinic Opening hours Sunday to Thursday 7.00 am to 7.00 pm Saturday 8.00 am to 12.00 pm The Al-Khor Community Medical Centre is a state of the art, purpose built, fully TELEPHONE: computerized Health Centre. It is a joint venture between RasGas and Qatargas and was AKCMC Medical 4473-5777 opened in June 2002. AKCMC Medical 4473-5701 The Al-Khor Community Medical Clinic has been accredited by the Joint Commission AKCMC Dental 4473-5705 International and the Faculty of Occupational Medicine (Ireland). It is staffed with multidisciplinary healthcare professionals, of various nationalities, to Community Offices reflect the diverse multicultural mix within the Community. Arabic, English, Hindi Urdu, TELEPHONE: Security Emergency: 4472-2600 Malayalam, Tagalog, Javanese, Acehnese, Gujarati, Tamil and Indonesian languages are Administration Office: 4473-4555 spoken. (For transport information in AK Community and to Hamad AlKhor) It is our philosophy to provide confidential and comprehensive medical, dental and nursing care to the residents of Al-Khor Community and meet their health requirements in an HAMAD MEDICAL CORPORATION efficient, professional and respectful manner. Our key objective is to provide an optimal Dr. Nigel J. Shanks Al Khor (North) Hospital 4474-5251 level of primary care and to continue to develop our services to meet the needs of a growing MSc, MD PhD MRCGP FRCPE FFOMI MBA Hamad Hospital Doha 4439-2600 community. It is also our philosophy to encourage and maintain a healthy lifestyle. The Medical Centre therefore acts as a focus for health education, prevention and DOHA CLINIC promotion. Our vision is to ensure a safe, healthy and friendly environment for residents of Al-Ahli Hospital 4489-8434 / 4489-8888 the Community to enjoy a state of good health. 4 5 WHAT IS PRIMARY HEALTH CARE? AL-KHOR COMMUNITY MEDICAL CENTRE MISSION Primary health care is essential health care made universally accessible to individuals and families in the community by mean acceptable to them through their full participation and at a cost that the community and Our mission is to provide a pacesetting level of primary health In addition to Family country can afford. It forms an integral part both of the country’s health care system of which it is the nucleus care in medical, occupational Physicians, AKCMC also has HEALTH PROMOTION and of the overall social and economic development of the community. health and dental care, to support Practitioners who specialise AKCMC is proactive in Who Health Organization (WHO) our people and our business. We in Paediatrics, Obstetrics providing a range of aim to lead with initiatives that will & Gynaecology, Internal health promotions and encourage a healthy lifestyle and Medical and Occupational health education for the sense of wellbeing for our people Health. community. and their families both at work and at home in their community. 6 7 DEPENDENT ELIGIBILITY Eligibility of employee’s dependents is defined as follows: The eligibility is determined by the Human Resources Departments of RasGas, Qatargas and Qatar Petroleum companies. Company sponsored Expatriate Employees: űæ¥áÿÙîĿ¥¥đęĽÌ·¥ģĽÌļ¥ęĄFĔÌæĦÇ¥oę¥î·o·¥áoÙ¥¥áÿÙîĿ¥¥ıæ¥ĔîáÿoæĿęÿîæęîĔęÇÌÿÇ¥Ĕ husband is an eligible dependent. ]æáoĔĔÌ¥·¥áoÙ¥ÇÌÙĔ¥æÿĔîļÌ¥ĦÇ¥ĿoĔ¥ıæ¥áÿÙîĿ¥oæ·ÌæoæÌoÙÙĿ¥ÿ¥æ¥æĦîæĦÇ¥¥áÿÙîĿ¥¥Ą ]æáoĔĔÌ¥áoÙ¥ÇÌÙĔ¥æıÿıæĦÌÙįĪĿ¥oĔęî·o»¥ĽÇîoĔ¥·ÌæoæÌoÙÙĿ¥ÿ¥æ¥æĦîæ¥áÿÙîĿ¥¥Ą @oÙ¥ÇÌÙ¥ÿ¥æ¥æĦęoîļ¥ĦÇ¥o»¥î·įĪĿ¥oĔęî·o»¥ĦÇoĦÌę¥ÿ¥æ¥æĦıÿîæĦÇ¥¥áÿÙîĿ¥¥ęı¥ to permanent inability to work on medical grounds. űÙÙ·oáÌÙĿá¥á¥Ĕęęÿ¥Ì·Ì¥áıęĦ¥Ù¥»oÙÙĿĔ¥ęÌÌæ»ĽÌĦÇ¥áÿÙîĿ¥¥ÌæĦÇ¥TĦoĦ¥î·PoĦoĔĄ For Qatar Nationals: eÌ·¥ģĽÌļ¥ęîĔÇıęoæ ]æáoĔĔÌ¥oı»ÇĦ¥ĔÿĔîļÌ¥ĦÇ¥ĿoĔ¥ıæ¥áÿÙîĿ¥oæ·ÌæoæÌoÙÙĿ¥ÿ¥æ¥æĦîæ¥áÿÙîĿ¥¥ ]æáoĔĔÌ¥ęîæęıÿıæĦÌÙįĪĿ¥oĔęî·o»¥ÿĔîļÌ¥ĦÇoĦĦÇ¥ĿoĔ¥ıæ¥áÿÙîĿ¥·ÌæoæÌoÙÙĿ¥ÿ¥æ¥æĦę Employees and their families are only eligible in the clinics that on employee. are closest to their living location, (i.e.): @oÙ¥ÇÌÙ¥ÿ¥æ¥æĦęoîļ¥ĦÇ¥o»¥î·įĪĿ¥oĔęî·o»¥ĦÇoĦÌę¥ÿ¥æ¥æĦıÿîæĦÇ¥¥áÿÙîĿ¥¥ı¥Ħî űÙ9ÇîĔxűÙÇo×ÌĔo±űÙ9ÇîĔ îááıæÌĦĿ@¥ÌoÙ ¥æĦĔ¥ permanent inability to work on medical grounds. îÇoĔ¥ęÌ¥æĦę±PoĦoĔ»oęîÇo@¥ÌoÙ ¥æĦĔ¥ Non-sponsored expatriate employees: áÿÙîĿ¥¥ęæîĦıæ¥ĔîáÿoæĿđęęÿîæęîĔęÇÌÿoĔ¥·ıÙÙĿîļ¥Ĕ¥ĽÌĦÇÌæĦÇ¥@¥ÌoÙOîÙÌĿ 8 9 DENTAL SERVICES Sundays to Thursdays: 7:00 am - 7:00 pm (Last appointment registration time is 6.30pm) Saturdays: 8:00 am - 12:00 pm Emergency consultations take place between 7.00 and 8.30 am. See below for details. What do I do if I need to see a dentist? The dental and hygienist services always require an appointment. Priorities are given to RasGas and Qatar Gas employees. If you have dental appointment, please arrive early to register at the dental reception situated in the dental department and collect you queuing number and wait for the assigned clinic/room to call your number. It is important that you arrive at the clinic on or before your appointment time. The clinic is staffed by four full time dentists covering two shifts. There Routine dental services include: are also two hygienists and trained dental assistants. There are six %¥æ¥ĔoÙ¥æĦoÙĽîĔ×ā¥æĦoÙ·ÌÙÙÌæ»Ħ¥¥ĦÇ¥ľĦĔoĦÌîæoæĔîîĦoæoÙĦĔ¥oĦá¥æĦĂ dental suites in Al-Khor Community Medical Centre. îáÿĔ¥Ç¥æęÌļ¥¥æĦoÙÇ¥×ıÿ Dental services are for RasGas and Qatargas employees and their @ÌæÌáıáÌæļoęÌļ¥ęıĔ»ÌoÙĦĔ¥oĦá¥æĦ eligible dependents only. Contractors and third parties are not eligible to use the dental services. Essential dental services are provided in line ToÙÌæ»oæÿîÙÌęÇÌæ» with the companies HR Policy, Procedures and Guidelines. ¥æĦoÙÇĿ»Ì¥æ¥ę¥ĔļÌ¥ęāToÙÌæ»ģÿîÙÌęÇÌæ»ÿÌĦoæ·ÌęęıĔ¥ę¥oÙoæĦ·îĔÇÌÙĔ¥æĂ 10 11 Emergency Timings Sundays to Thursdays 7:00 am - 8:00 am (first dental appointment starts at 8:30am). The emergency dental services operate The below following are categorized also as emergency conditions due to on a first come first served basis however; severe pain: employees will always have priority for these services and will be seen before ľĦĔoĦÌîæāÿĔÌáoĔĿģÿ¥Ĕáoæ¥æĦÙîîę¥Ħ¥¥ĦÇĂ non-employees. The emergency services .æÌęÌîæ should not be abused or used to bring OıÙÿĔ¥áîļoÙāı¥Ħîæ¥Ĕļ¥¥ľÿîęıĔ¥ĽÌĦÇę¥ļ¥Ĕ¥ÿoÌæĂ forward scheduled appointment. The Y¥áÿîĔoĔĿĔ¥ęĦîĔoĦÌîæı¥Ħî·oÙÙ¥æ·ÌÙÙÌæ» following are catagorised as emergency conditions: ¥æĦoÙoÕıęĦá¥æĦîĔĔ¥ÿoÌĔı¥ĦîÇÌ»ÇęÿîĦ·ÌÙÙÌæ»ĽÌĦÇY@7ÿĔîÙ¥á and smoothing of the sharp edges of the filling 1. Fractured jaw or fractured teeth Y¥¥ĦÇęÿÙÌæĦÌæ»āAîæ¥ÙÌ»ÌÙ¥ĦĔ¥oĦá¥æĦoęÿ¥ĔQ%ÿîÙÌĿĂ after trauma ĔîĽæĔ¥¥á¥æĦoĦÌîæ 2. Uncontrolled bleeding Ĕı»ÿĔ¥ęĔÌÿĦÌîæ 3. Severe dental pain due to exposed dental nerve 4. Localized or generalized swelling of mouth or face due to infection 12 13 MEDICAL CLINIC TIMES CLINIC HOURS A doctor’s walk in clinic for urgent cases will also be available on Saturdays from 8.00am to 12.00pm. There is no blood sampling or issue of certificates performed on this day. Last time for registration is 11.30 am, however in the case of an TıæoĿĦîYÇıĔęoĿ ġŇŇoá±ġŇŇÿá emergency patients will be seen up to 12.00 pm. ToĦıĔoĿ ­ŇŇoá±÷įŇŇÿá A mandatory medical staff meeting is scheduled on Thursdays from 11:00 am to 12:00 pm. All clinical staff attend, however in the case of emergencies staff will be available. What do I do if I need to see a doctor? Walk In Clinic TıæoĿĦîYÇıĔęoĿġŇŇoᱸŇŇÿá .· Ŀîı î æîĦ Çoļ¥ o ÿĔÌîĔ oÿÿîÌæĦá¥æĦ ĽÌĦÇ o ÿoĔĦÌıÙoĔ îĦîĔģÙÌæÌ ĿîıĽÌÙÙ ¥ oęęÌ»æ¥ o îĦîĔ oîĔÌæ» Ħî availability. You may see a doctor of your choice if you have a prior appointment. Last patient registration is 5.00 pm; however, emergency cases will be seen up to 7.00pm. Emergency All the AKCMC doctors are trained in advanced life support. á¥Ĕ»¥æÌ¥ęĽÌÙÙ¥ę¥¥æoæĿĦÌá¥ıĔÌæ»ĽîĔ×Ìæ»ÇîıĔęĄYÇ¥ĦĔÌo»¥æıĔę¥ĽÌÙÙoęę¥ęęoæ¥Ħ¥ĔáÌæ¥Ì·oÿoĔĦÌıÙoĔoę¥ is an emergency. Appointments YÇ¥űÙ9ÇîĔ îááıæÌĦĿ@¥ÌoÙ ¥æĦĔ¥Çoę¥ęĦoÙÌęÇ¥oęÇ¥ıÙ¥î·ęÿ¥ÌoÙÙÌæÌęĦîᥥĦĦÇ¥ęÿ¥Ì·Ì楥ęî·ĦÇÌę growing community.
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