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OUR IDENTITY Download The Social Environmental Economic Development Sustainability 01 our identity THE TASTE OF RECOGNISING OURSELVES IN THE MIRROR. 01.1 Social Mission, vision Environmental Economic Development Sustainability HIGHLIGHTS and values: illycaffè 144 as a Società Benefit countries in which it operates MISSION To delight all those who appreciate beauty and flavor worldwide with the best coffee nature can offer, enhanced by the best of technology and art. 1,405 employees worldwide VISION illy aims to be the reference standard for coffee excellence and culture worldwide, an innovative company that offers the best products and places to enjoy them, and thanks to this grows and becomes a leader in high-end 520 coffee. millions of €: 2019 turnover VALUES Ethics as the creation of long-term value through transparency, sustainability, and personal growth. 269 Excellence as love for beauty and well-done. points of sale: 192 illy Caffès and 77 illy Shops In 2019, illycaffè adopted Società Benefit legal status. This means formally affirming that another better and more advanced way of doing business is possible. 100,000 By becoming a Società Benefit, illycaffè has crystallised – and explicitly stated approximately: in the company purpose of its articles of association – its desire to operate as the points of sale at which a stakeholder company: to create shared value for all those who participate illy coffee is served in the company’s success and to respect and protect the environment and the ecosystems on which we all depend. 2019 Sustainable Value Report our identity 10 01.2 Social illycaffè Environmental Economic Development in a nutshell Sustainability illycaffè is based in Trieste and is headed by the third and fourth generation of the Illy family. It produces and sells, on a global scale, a unique blend of high-quality coffee, consisting of 100% Arabica from 9 different places of origin, selected from season to season in over 20 production areas. The balance of these components – from South America, Central America, Asia and Africa – produces the unmistakable illy taste and aroma, which is always the same in every cup. It is estimated that around 8 million cups of illy coffee are consumed every day worldwide. illycaffè is strongly committed to spreading high-quality coffee culture in Italy and around the world. To this end, in 1999 it founded the Università del Caffè, which has 28 locations worldwide and offers courses on the nature and cultivation of raw materials to producers, hospitality workers, consumers and coffee lovers. illycaffè is part of the Illy S.p.A. Group, the Illy family’s holding company, created with the mission of developing companies in which an entrepreneur’s vision has translated a passion for quality into a growth philosophy. 2019 Sustainable Value Report our identity 11 Social 01.2.1 The history of illycaffè Environmental Economic Development Sustainability LAUNCH OF THE CURRENT LOGO Artist James Rosenquist creates the new illy logo. AWARD FOR THE FIRST PATENT COFFEE QUALITY THE FIRST TO Application for PODS: First edition of the OBTAIN ISO 9001 a patent for ILLY LEADS THE WAY Premio Ernesto Illy illycaffè becomes the pressurisation in Illy is the first company in por la Qualidade do first coffee company Italy (issued in the world to industrialise Cafè Sustentável para to obtain ISO 9001 1934). In 1933 the LAUNCH OF ILLETTA and market pods for Espresso in Brazil, certification for its patent is issued in The Illetta coffee making bar-standard which has always been quality management Germany. machine is launched. coffee anywhere. coordinated by Anna Illy. system. 1933 1935 1965 1988 1992 1932 1934 1974 1991 1996 LAUNCH OF ILLYCAFFÈ DEVELOPMENT THE TRIESTE DIRECT CONTACT LAUNCH OF THE Francesco Illy OF PRESSURISATION HEADQUARTERS WITH PRODUCERS ILLY ART COLLECTIONS founds illycaffè. Francesco Illy invents The current illycaffè buys The illy Art Collections are pressurisation. headquarters in coffee directly launched based on an artistic Trieste, illycaffè’s from producers, reinterpretation of the white production plant, incentivising espresso cup designed by is opened. quality through an Matteo Thun. economic surplus. QUALITÉ FRANCE CERTIFICATION illycaffè obtains the product conformity certification issued by Qualité France SAS. 2019 Sustainable Value Report our identity 12 Social Environmental Economic Development EMAS ENVIRONMENTAL Sustainability CERTIFICATION illycaffè improves its environmental commitment with EMAS to promote constant improvements PROGRAMMES in the environmental efficiency of IN GUATEMALA its industrial activities. illycaffè develops a micro- LAUNCH OF THE ERNESTO entrepreneurship and training ILLY SCIENCE PRIZE programme for coffee ESTABLISHMENT illycaffè, as part of Trieste’s farmers in Guatemala. OF AROMALAB candidacy for Expo 2008, began IFS CERTIFICATION illycaffè’s laboratory CREATION OF SENSORYLAB, a collaboration with TWAS - The With the International where the chemistry and TECHLAB AND BIOLAB Academy of Sciences for the Food Standard aromatic profile of coffee illycaffè creates another 3 Developing World and launched IPERESPRESSO certification, illycaffè are studied and the quality laboratories in which it carries an award dedicated to researchers The Iperespresso continues its of green and roasted out continuous research on from emerging and developing capsule system arrives commitment to quality coffee is evaluated. all aspects of coffee. countries. on the market. and food safety. 1999 2003 2005 1997 2002 2004 2006 2007 WATER, A PRECIOUS LAUNCH OF THE RETAIL EMAS AWARD COMMODITY BUSINESS illycaffè’s commitment to improving the illycaffè improves producers’ Espressamente illy is established, a environmental aspects of production is recognised at coffee growing and chain of franchised bars that offer an international level. processing techniques the authentic experience of Italian PROGRAMMES IN ETHIOPIA by reducing water coffee all over the world. With the support of the International Coffee consumption. ISO14001 ENVIRONMENTAL Organisation, illycaffè launches a project to FOUNDATION OF THE CERTIFICATION demonstrate that the quality of Ethiopian coffee, UNIVERSITÀ DEL CAFFÈ illycaffè certifies that its correctly processed after the harvest, can compete The centre of excellence to management system is capable with the world’s best varieties. promote and spread high- of keeping the environmental BRC - BRITISH RETAIL CONSORTIUM CERTIFICATION quality coffee culture around impacts of its activities under illycaffè increases its commitment to certifications for the world, from bean to cup. control. safe food and products. ROASTING WITH A LOW ESTABLISHMENT OF FOOD SCIENCE LAB ENVIRONMENTAL IMPACT The laboratory dedicated to food and “consumable” The new roasting plant in Trieste, coffee-based products. featuring a coffee roasting process with low fume emissions, becomes operational. 2019 Sustainable Value Report our identity 13 Social FIRST SUSTAINABLE VALUE REPORT Environmental illycaffè starts a process of Economic stakeholder communication Development and involvement, managing and Sustainability communicating its commitment ICRT - INTERNATIONAL to sustainability. CONSUMER GLOBAL COMPACT RESEARCH & TASTING illycaffè joins the United Nations illycaffè obtains the highest ISO 17025 Global Compact. score among all the roasters ACCREDITATION CARBON FOOTPRINT analysed in the independent illycaffè’s AromaLab In collaboration with the Ministry survey conducted by the and SensoryLab of the Environment, illycaffè international IRCT consortium laboratories are launches a project to calculate for its commitment to social accredited by the carbon footprint of the entire and environmental responsibility Accredia. product life cycle. towards coffee growers. 2008 2011 2013 2014-2015 2010 2012 2014 LAUNCH OF ILLY ISSIMO “RESPONSIBLE SUPPLY CHAIN WORLD’S MOST WORLD’S illy issimo is the new “ready-to-drink” coffee, the result PROCESS” CERTIFICATION ETHICAL COMPANY MOST ETHICAL of a joint venture with The Coca-Cola Company. illycaffè is the first company in the illycaffè is the only Italian COMPANY ESTABLISHMENT OF THE ERNESTO ILLY FOUNDATION world to obtain this certification from company to be included illycaffè receives A foundation is dedicated to Ernesto Illy to further DNV GL, which places quality and in the 2013 list of the most the World’s Most develop his teachings and ideas. value creation for all stakeholders ethical companies in the Ethical Company at the heart of the concept of OXFORD UNIVERSITY world compiled by the award. sustainability, with a particular focus In collaboration with the University of Oxford’s Etisphere Institute. on the cultivation Environmental Change Institute, illycaffè supports a and selection of green coffee beans. research project on coffee growing sustainability. ESTABLISHMENT OF ILLYSHOP ATLANTIC FOREST IN BRAZIL AND ILLYTECA illycaffè starts a collaboration with Istituto illyshop: single-brand boutique with Terra for a reforestation project in a vast area a complete range of illy products. of the Atlantic Forest in Brazil. illyteca is a shop that offers products, AWARDS FOR SUSTAINABILITY IN BRAZIL technologies and accessories for all illycaffè launches the Award for Sustainable Conduct the Group’s proprietary brands. in Brazil, which rewards producers who achieve sustainability targets. 2019 Sustainable Value Report our identity 14 Social Environmental Economic Development SIGNING OF THE AGREEMENT TO Sustainability SUPPORT THE REINTEGRATION OF EX- EXPO 2015 FARC FIGHTERS
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