2001-02 Annual Report
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ADMINISTRATION CENTRE Service One Credit Union Limited Telephone: 1300 361 761 Internet: www.socu.com.au ABN 42 095 848 598 Facsimile: (02) 6215 7171 Email: [email protected] 75 Denison Street, DEAKIN ACT 2600 Locked Bag 1, DEAKIN ACT 2600 BSB 801 009 REDITELLER LOCATIONS The Australian National University Cooma Queanbeyan Batemans Bay Jindabyne The Canberra Hospital Belconnen Mall Jolimont Centre Tuggeranong Hyperdome Canberra Centre Kingston University of Canberra Civic Kippax Fair Woden Plaza THE CREDIT UNION HOSPITALS CREDIT UNION SNOWY MOUNTAINS OF CANBERRA www.hospitalscu.com.au CREDIT UNION www.cucanb.com.au [email protected] www.smcu.com.au [email protected] Phonelink: (02) 6285 4789 [email protected] Telephone: 1300 361 761 Phonelink: 1300 558 028 BRANCHES Facsimile: (02) 6215 7171 BRANCHES Phonelink: 1300 361 431 THE CANBERRA HOSPITAL Yamba Drive, Garran COOMA BRANCHES Telephone: (02) 6285 3144 138 Sharp Street, Cooma ANU Facsimile: (02) 6282 3920 Telephone: (02) 6452 1244 University Concessions Facsimile: (02) 6452 2014 CALVARY HOSPITAL Area, Acton QUEANBEYAN Haydon Drive, Bruce BATEMANS BAY 68–70 Monaro Street, Telephone: (02) 6201 6211 Bridge Plaza, Batemans Bay Queanbeyan Facsimile: (02) 6251 4585 Telephone: (02) 6299 2688 BELCONNEN Facsimile: (02) 6299 2689 Gallery Level, Belconnen Mall CIVIC TEMORA Bailey’s Arcade, Canberra City 171 Hoskins Street, Temora Telephone: (02) 6978 1014 DEAKIN Facsimile: (02) 6978 1016 75 Denison Street, Deakin TUMUT TUGGERANONG 52–54 Russell Street, Tumut Lower Level, Tuggeranong Hyperdome Telephone: (02) 6947 3311 Facsimile: (02) 6947 2775 UC The Concourse, UNGARIE (AGENCY) University of Canberra, Bruce 62 Wollongough Street, Ungarie WODEN Telephone/Facsimile: Shop LG1, Woden Plaza (02) 6975 9484 annual report 2001-2002 corporate directory Administration Centre Temora Service One Credit Union Limited Snowy Mountains Credit Union ABN 42 095 848 598 171 Hoskins Street 75 Denison Street DEAKIN ACT 2600 The Canberra Hospital Locked Bag 1 DEAKIN ACT 2600 Hospitals Credit Union Yamba Drive, Garran BSB 801 009 Tuggeranong Telephone 1300 361 761 The Credit Union of Canberra Facsimile (02) 6215 7171 Lower Level, Tuggeranong Hyperdome Internet: www.socu.com.au Tumut Email: [email protected] Snowy Mountains Credit Union Phone Banking 52–54 Russell Street 1300 361 431 for Ungarie (Agency) The Credit Union of Canberra Snowy Mountains Credit Union 1300 558 028 for 62 Wollongough Street Snowy Mountains Credit Union University of Canberra (02) 6285 4789 for The Credit Union of Canberra Hospitals Credit Union The Concourse Internet and Email Woden www.cucanb.com.au for The Credit Union of Canberra The Credit Union of Canberra Shop LG1, Woden Plaza Email: [email protected] Directors www.smcu.com.au for Dr L Woolf (Chairman) Snowy Mountains Credit Union Mr J Reynolds (Deputy Chairman) Email: [email protected] Mrs D Robinson Mr C Smeal www.hospitalscu.com.au for Mr J Clarke Hospitals Credit Union Mrs B Godfrey Email: [email protected] Mr M Doherty Branch Locations Mrs V Rosling Australian National University Mr W Phillips The Credit Union of Canberra Chief Executive Officer Concessions Area, Acton Mr P Carlin Batemans Bay General Managers The Credit Union of Canberra Mr B Sawyer Bridge Plaza Mr K King Belconnen Audit Committee The Credit Union of Canberra Mr M Doherty (Chairman) Gallery Level, Belconnen Mall Mrs D Robinson Calvary Hospital Mr J Reynolds Hospitals Credit Union Bankers Haydon Drive, Bruce Chase Manhattan Bank Civic Solicitors The Credit Union of Canberra Phillips Fox Bailey’s Arcade, Canberra City Auditors Deakin Ernst & Young The Credit Union of Canberra 75 Denison Street Insurers CUNA Mutual Insurance Society Queanbeyan Snowy Mountains Credit Union 68–70 Monaro Street 01 Corporate directory 02 Contents 03 Corporate Governance 04–5 Directors 06–9 Chairman’s report 09 Staff milestones 10–11 How we serve you 12 Our local identities 13 Involved in the community 13–15 Activities 16 Mission statement 02 corporate governance The Board is responsible for the overall The Board has established an Audit Corporate Governance as well as Committee. The Audit Committee being responsible for overseeing ensures that appropriate accounting the management of the affairs policies and procedures are defined, of your Credit Union. adopted and implemented. It also reviews the Credit Union Financial The Board has established a Code of Statements and evaluates the scope Conduct for Directors of Service One and effectiveness of the Credit Union’s Credit Union and its divisions to which Audit Functions. all Directors are expected to adhere. The Board has established a number One of the aims of the Board is to of committees. Each committee, made provide an environment that improves up of Board members, has been the quality of decision making. This is created to oversee key aspects of achieved through their participation in corporate operations. strategic and business planning, establishing policy guidelines and To ensure successful operation, the monitoring management performance. Credit Union adheres to a set of risk management policies that enable us to The election of Directors is governed comply with and meet industry standards. by the members as dictated by the Constitution of the Credit Union. The Board reviews these policies on a The number of Directors determined regular basis to ensure they remain by the Constitution is nine, with three relevant to current market and Directors retiring each year in rotation. regulatory developments. Directors serve a three-year term, retiring at the Annual General Meeting closest to the expiration date of their term. Vacant positions on the Board are filled, after calling for nominations, by election at the Credit Union’s Annual General Meeting. Retiring Directors are eligible to offer themselves for re-election. Any member, subject to qualifications set out in the Constitution of the Credit Union, is eligible for nomination as a Director. 03 directors Lawrie Woolf Deborah Robinson A Canberra resident since 1966, Lawrie Deborah has been a Credit Union has authored or co-authored more than member for 20 years and an active 120 scientific papers/articles. He was a Board member for seven years. She member of the University Co-op Credit has lived in the local community since Society in the late 60’s and has acted 1975. Deborah has completed the as Chairman of the Board for that Company Directors Course Diploma in Society, The Credit Union of Canberra, 1997; Master of Business Administration and now Service One Credit Union. and a Bachelor of Commerce. Deborah Lawrie was a member of the academic has worked as an Auditor in a firm of staff at the Australian National Chartered Accountants and as a University for 30 years and is currently manager/tax policy adviser with the a Visiting Fellow at the Australian Government. She previously assisted Defence Force Academy. a charity for Youth at Risk. Michael Doherty James Reynolds Michael has been an active member of James is a qualified Chartered the Canberra region business community Accountant. He became a member for 30 years. In addition, he has a of the ACT Hospitals and Health strong community service background Employees Credit Union in 1973, through charity groups. As a long-term joined the Board in 1975 and acted as Director with Snowy Mountains Credit Chairman of the Board from 1982 until Union and Chairman of the Audit the amalgamation. He spent 21 years Committee he was nominated by his in financial management with the ACT fellow Directors to carry Snowy Department of Health and its Mountains Credit Union into the predecessors and is now retired. amalgamation. Since the amalgamation James is a long-time resident in he has carried out the duties of Audit Canberra, moving to the Australian Committee Chairman for Service One Capital Territory back in 1973. Credit Union. Michael is a family man with three teenagers. Verna Rosling Barbara Godfrey Verna first came to Canberra in 1961. She joined the Board of the University Barbara and her family arrived in Co-operative Credit Society in 1985. In Canberra in 1986. She works at 1999 and 2000 she held the position of The Canberra Hospital in the Human Deputy Chair of the newly merged Resource Management Unit as a Credit Union Canberra. In 1993 Verna Project Officer. Barbara has been a retired from the Australian National member of the Service One Credit University where she spent 19 years as Union Board since February 2001 and a member on the administrative staff. prior to that she was a Director of the She is currently involved in community ACT Hospitals and Health Employees work and is a non-resident Fellow at Credit Union for ten years. Barbara is Bruce Hall. also a committee member of the ACT Branch of Friends of the ABC. 04 Colin Smeal Winston Phillips Colin served nine years as a Director Winston is 51 years of age with four of the ACT Hospitals and Health children. He is a Ranger and Stock Employees Credit Union. He then Inspector with the Cooma Rural Lands joined the Service One Credit Union Protection Board since 1987 and lives Board in March 2002. He has a long on a “hobby farm” near Cooma. history serving in the ACT Hospital Winston has been a Director of Snowy system. He was previously the Director Mountains Credit Union since 1996 and of Employment and Industrial Relations, Chairman for two years. He is currently Director of Personal Services, and the the Chairman of the Sir William Hudson Director of Administration at Royal Memorial Centre Nursing Home, a Canberra Hospital. Colin then moved Councillor on the Cooma Monaro Shire on to become the Director of Executive Council since 1991 and Deputy Mayor. and Workforce Management in the Chief Minister’s Department. John Clarke John has been a Director of Snowy Mountains Credit Union since 1996 before joining the Service One Board in 2001.