2019 Coordinated Public Transit–Human Services CPTHSTTransportation Plan Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan Staff to theBoston RegionMetropolitan PlanningOrganization Directed by theBoston Region PlanningOrganization, Metropolitan Federal Transit Administration (nonvoting)Federal TransitAdministration Federal Highway Administration (nonvoting) Town ofNorwood Town ofMedway Town ofLexington Town ofBraintree Town ofBedford Townof Arlington of Woburn City ofSomerville City ofNewtonCity ofFraminghamCity ofEverettCity ofBeverlyCity ofBostonCity Council Regional TransportationAdvisory MassachusettsPort Authority MBTABoard Advisory BayMassachusetts TransportationAuthority Metropolitan Area PlanningCouncil Massachusetts Departmentof Transportation oriae Public Transit-Human Coordinated DRAFT FORMPOENDORSEMENT, SEPTEMBER19, 2019 evcsTasotto Plan Services Transportation The Central Transportation PlanningStaff: Federal Fiscal Year 2020 which iscomposedofthe: Boston Region MPO Prepared by

i • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan September 2019 local governments. andregional agenciesandauthorities, state Planning Organization. The MPOiscomposedof Directed by theBoston Region Metropolitan Central Transportation Planning Staff Transit Administration through§5303contract#106374. MPO 3CPLcontract#105757 andtheFederal by theFederal Highway Administration through The preparationofthisdocumentwas supported David Davenport Editor Kim DeLauri Cover Design Ken Dumas Kim DeLauri Graphics Alexandra Kleyman Project Principal Betsy Harvey Project Boston RegionMetropolitan Planning Transportation Plan 2019 CoordinatedPublic Transit–Human Services Manager

Organization Update

iii • 2019 Coordinated Public Transit–Human Services Transportation Plan or by contacting the MPO staff (see contacting or by the MPO staff www.bostonmpo.org By email: [email protected] By fax: 617.570.9192 Boston, MA 02116 Boston, By telephone: (TTY) 617.570.9193 (voice), 857.702.3700 By mail: MPO Region Boston Planning Staff Transportation Central Plaza, Suite 2150 Park 10 below). Contact MPO Staff 526, section 4 (based on race, color, age, gender, ethnicity, sexual orientation, gender identity sexual ethnicity, age, gender, color, 526, section 4 (based on race, [including status veteran’s national origin, disability, religion, creed, ancestry, or expression, after must be filed no later than 300 calendar days or background) Vietnam-era veterans], and additional A complaint form the discrimination occurred. the date the person believes be obtained at may information written complaint with the MPO. Complaints filed under federal law (based on race, color, on race, color, (based law federal Complaints filed under with the MPO. complaint written age, or disability) be filed no must sex, limited English proficiency], national origin [including occurred. the discrimination person believes the date the after calendar days later than 180 religious creed, color, (based on race, General Law Complaints filed under Massachusetts Order Executive or ancestry) orientation, or Governor’s disability, sexual national origin, sex, programs and activities. The MPO does not discriminate based on race, color, national origin national on race, color, does not discriminate based MPO The programs and activities. disability, ethnicity, ancestry, creed, gender, English proficiency), religion, (including limited Vietnam- (including status orientation, veteran’s gender identity sexual or expression, age, sex, specific class or any herself/himself person who believes Any or background. era veterans), or another ADA, VI, Title by to discrimination prohibited been subjected of persons to have file a or via a representative, herself/himself regulation may, or statute nondiscrimination Notice of Nondiscrimination Rights and Protections Rights and of Nondiscrimination Notice with Disabilities Americans the of 1964, Act of the Civil Rights VI Title with MPO complies The state and in all and regulations statutes nondiscrimination other federal and (ADA) Act

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v • 2019 Coordinated Public Transit–Human Services Transportation Plan Community Transit Community Transit . Per FTA guidance, the MPO’s Coordinated Plan is updated every four four Coordinated Plan is updated every guidance, the MPO’s FTA . Per (CTGP) CTGP applicants startingyear 2021 application cycle. in the state fiscal provides capital seniors and mobility services assistanceprovides and operations for for that improve Transportation Department of the Massachusetts people with disabilities. In Massachusetts, under the program, the Section 5310 for manages the application process Grant Program used by update can be 2019 This Plan. Transportation in concert with the Long-Range years human services transit coordination. and public that proposals guides organizations in the region to develop In addition, the Coordinated Plan 5310 Section (FTA) Administration’s Transit funding from the Federal are eligible to receive program This program, Enhanced Mobility Program. of Seniors and Individuals with Disabilities transportation providers; unmet transportation needs for seniors (people ages 65 years old ages 65 years seniors (people transportation unmet transportation needs for providers; unmet needs; and and actions to meet the people with disabilities; strategies and older) and primaryThe Coordinated Plan is to improve purpose of the implementation. priorities for serve to better transportation transit agencies and other coordination among providers Coordinated Plan The the transportation and people with disabilities. needs of seniors for and initiatives transportation investments regional priorities for setting by accomplishes this Abstract Plan) (Coordinated Plan Transportation Services Transit–Human Public Coordinated The current Metropolitan area’s (MPO) Planning Organization Region the Boston documents

2019 Coordinated Public Transit–Human Services Transportation Plan • vi 2.2 2.1 CHAPTER 2—EXISTINGTRANSPORTATION 1.5 1.4 1.3 1.2 1.1 CHAPTER 1—INTRODUCTION ES.5 ES.4 ES.3 ES.2 ES.1 EXECUTIVE SUMMARY ABSTRACT TABLE OFCONTENTS 2.2.3 2.2.2 2.2.1 2.1.6 Paratransit 2.1.5 2.1.4 2.1.3 2.1.2 2.1.1 ES.4.3 Priorities for Implementation ES.4.2 IdentifyingNeeds: FindingsfromPublic Engagement ES.4.1 Project andRecipient Section5310 ProgramRequirements Eligibility Regional TransitAuthorities MBTA 2019 CoordinatedPlanContent Guidance for Section5310 Program Applicants Developing theCoordinatedPlan Purpose oftheCoordinatedPlan BackgroundRegulatory Conclusion and Priorities for Implementation Identifying Unmet Transportation Needs,Strategiesto Address Them, Demographic Analysis Existing Public Transit Services Introduction MetroWest Regional Transit Authority (MWRTA) (GATRA)AttleboroRegional Transit TauntonAuthority Greater Cape Ann Transportation(CATA) Authority Commuter Ferry Commuter Rail and TracklessBus Trolley Rapid TransitBus Rapid TransitRail ...... SERVICES ......

. ES-13 ES-11 ES-5 ES-5 ES-5 ES-2 ES-1 ES-1 ES-1 2-4 2-4 2-4 2-4 2-4 2-3 2-3 2-3 2-3 2-2 2-2 2-1 1-1 1-4 1-4 1-2 1-2 1-2 VI

vii • 2019 Coordinated Public Transit–Human Services Transportation Plan

3-1 4-1 3-2 3-8 4-2 4-3 2-5 2-5 2-5 2-5 2-5 2-6 2-6 2-6 2-6 2-7 2-7 2-7 2-7 2-7 2-8 2-8 2-8 2-8 2-9 2-11 2-11 2-10 ...... MetroWest/495 TMA MetroWest/495 Montachusett Regional Transit Authority (MART) Authority Transit Regional Montachusett Brockton Area Transit (BAT) (LRTA) Authority Transit Regional Lowell (MVRTA) Agency Transit Regional Valley Merrimack TMA Alewife Charles TMA River Connect CrossTown and Scientific Community Organization (MASCO) Academic Medical Medical Services for Patients or Employees Medical Services Patients for Services Shuttle University-Contracted Middlesex Middlesex 3 TMA TMA Neponset Valley North Shore TMA Council Business 128 Route Commuters (TranSComm) Solutions for Transportation Demographic Projections Eligibility Program Requirements Section 5310 and Recipient Project Engagement to Public Approach and Purpose Municipal Services Programs Driver Volunteer Demographics Today’s Massachusetts Port Authority (Massport) Authority Port Massachusetts (TMA) Associations Management Transportation Long-Distance Transit Long-Distance Transit Providers Private Nonprofit Services Nonprofit Private 2.4.5 2.4.1 2.4.2 2.4.3 2.4.4 2.2.7 2.2.4 2.2.5 2.2.6 2.5.1 2.5.2 2.4.8 2.4.9 2.4.10 2.4.6 2.4.7 4.1 4.2 3.2 TO ADDRESS THEM, NEEDS, STRATEGIES CHAPTER 4—IDENTIFYING UNMET TRANSPORTATION AND PRIORITIES FOR IMPLEMENTATION 2.7 2.8 CHAPTER 3—DEMOGRAPHIC ANALYSES 3.1 2.3 2.4 2.6 2.5

2019 Coordinated Public Transit–Human Services Transportation Plan • viii ES-2 ES-1 FIGURES ES-2 ES-1 TABLES CHAPTER 5—CONCLUSION 4.5 4.4 4.3 4-2 4-1 3-1 4-2 4-1 3-5 3-4 3-3 3-2 3-1 1-1 4.2.2 4.2.1 Priorities for Implementation Findings fromPublic Engagement:NeedsandStrategies Findings fromPublic Engagement:Respondents Municipalities intheBoston Region MPO FundingState Resources ofUnmet Summary Transportation Needsfor SeniorsandPeople withDisabilities Boston Region MPOPopulation withDisabilitiesby Age Cohort Share ofCommentsby Topic Area Respondent Affiliation for theSurveyConductedinSecondPhase Population Projections by Age Cohort,2010 and2040 Share ofthePopulation withDisabilities,by Municipality Population with Disabilities,by Municipality Share ofthePopulation Ages 65andOlder, by Municipality Population Ages 65andOlder, by Municipality Share ofCommentsby Topic Area Population Projections by Age Cohort,2010 and2040 and Potential Strategiesand Actions to Address theseNeeds FundingState Resources and Potential Strategiesand Actions to Address theNeeds ofUnmet Summary Transportation Needsfor SeniorsandPeople withDisabilities Online Public Engagement In-person Public EngagementEvents ......

ES-12 ES-7 ES-6 ES-4 4-13 4-14 3-8 4-6 4-5 4-4 4-3 4-7 4-5 3-9 3-7 3-6 3-4 3-3 4-9 5-1 1-3

ix • 2019 Coordinated Public Transit–Human Services Transportation Plan C-1 A-1 B-1 ...... APPENDIX B—SURVEYS USED TO DEVELOP THE COORDINATED PLAN COORDINATED USED TO DEVELOP THE APPENDIX B—SURVEYS PUBLIC REVIEW PERIOD LETTERS RECEIVED DURING APPENDIX C—COMMENT APPENDICES SERVICES TRANSIT AND RTA A—MBTA APPENDIX

2019 Coordinated Public Transit–Human Services Transportation Plan • x ES.2 ES.1 Introduction EXECUTIVE SUMMARY following providers: The region’s transit providers Boston thatserve regionMPOtowns includethe public, nonprofit, andprivate intheregion. providers operatetransitservices intheBoston region.Numerous Chapter 2documentsexisting services transportation cycle. Transit GrantProgram fiscal applicationsbeginningwith thestate year 2021application replaces theMPO’s 2015 CoordinatedPlanandshouldbereferred toinCommunity Transportation Plan(LRTP). This 2019 update totheBoston region’s CoordinatedPlan (MPO) CoordinatedPlanisupdatedevery four years inconjunctionwiththeLong-Range Per FTA recommendation,theBoston Region PlanningOrganization’s Metropolitan theBostonWithin region,thisplan defines the following: 5310 ofSeniorsandIndividualswithDisabilitiesProgram. program,EnhancedMobility development oftheirapplicationsfor theFederal Transit Administration’s (FTA) Section coordination. Inaddition,theCoordinatedPlanguidesorganizationsinregion investmentstransportation andinitiatives andpublictransit for humanservices needsofthesepopulationsandsettingthe transportation regionalprioritiesfor and peoplewithdisabilities. The CoordinatedPlanaccomplishesthisby identifying providersother transportation tobetter needsofseniors meetthetransportation Plan (CoordinatedPlan)istoimprove coordinationamongpublictransitagenciesand purposeoftheCoordinatedPublicThe primary Transit–Human Services Transportation Existing Public Transit Services • • • • • • • • Brockton Area Transit Authority Cape Ann Transit Authority MetroWest Regional Transit Authority (RTA) BayMassachusetts TransportationAuthority Priorities for implementation Strategies andactionstomeettheunmetneeds with disabilities needsforUnmet transportation seniors (ages65years andolder) andpeople providersCurrent transportation

ES-1 • 2019 Coordinated Public Transit–Human Services Transportation Plan

. Montachusett RTA Montachusett Lowell RTA RTA Valley Merrimack Greater Attleboro Taunton Greater Taunton RTA Attleboro • • • • Demographic Analysis engagement to identify unmet transportation needs throughout the region. Chapter 3 provides demographic data about seniors and people with disabilities in Chapter 3 provides 2040 the senior population for as demographic projections for the region as well demographics about these an understanding and changing of current Developing to conduct public staff for information important background populations provided transportation for seniors and people with disabilities. These operate within specified operate within specified These seniors and people with disabilities. transportation for only and may municipalities, are restricted to seniors and people with disabilities, certainprovide types of trips. For-profit companies offer bus or ferry service bus or for long-distance and tourism. commuting companies offer For-profit rail service Amtrak, a quasi-public corporation, provides to the Boston Meanwhile, region. region that provide programs operate within the Boston driver volunteer several Finally, the region for employees, patients, and students between their various campuses and their various between patients, and students employees, the region for neighborhoods. Smaller services seniors local transportationnearby for also provide care companies and senior taxi companies for-profit or people with disabilities. Private transportation. also provide around the region may long-distance transportation operate within the region. providers In addition, several with disabilities. Municipal Councils on Aging (COA) provide support services provide that may (COA) Aging on with disabilities. Municipal Councils municipalities also Some and caregivers. include transportation to seniors, families, bus. Lexpress as Lexington’s all residents, such local transportation for offer operate transit services institutions in organizations and local private Some nonprofit transportation solutions for commuters. There are 10 TMAs in the Boston region. TMAs TMAs region. in the Boston TMAs are 10 There commuters. transportation solutions for the and sometimes for TMA membership of the employees transportation for provide public. transportation services people seniors and/or for offer municipalities many Locally, In addition to the MBTA and RTAs, several Transportation Management Associations Associations Management Transportation several and RTAs, MBTA In addition to the coalition of businesses, TMA is a membership-based A within the region. (TMA) operate that collaborate to provide and municipalities and other institutions, universities ES.3

2019 Coordinated Public Transit–Human Services Transportation Plan • ES-2 3 2 1 includes peoplewholive ingroupquarters,whilethepopulation livinginahouseholddoesnot. The populationthatlives population. inahouseholdisslightlylessthanthetotal The populationcount total older. The demographicprojectionsdeveloped for theLRTP identifyseniorsasthepopulation75years ofageor difficulty, orindependentlivingdifficulty. disabilities:hearingdifficulty,or mental visiondifficulty, cognitive difficulty, ambulatory difficulty, self-care People withdisabilitiesarethosewhoself-identifyashaving oneormoreofthefollowing physical and/ 2040. projected agecohortbreakdowns ofthepopulationlivinginhouseholds in2010 and is projectedtoincreasebetween 2010 and2040. Demographic projectionsshow thattheshareofpopulation 75years ofageorolder have adisability. 18 whohave adisability, althoughtherearemorepeopleinthe18 to64cohortwho people betweentheagesof18 and64the3.9 percentofpeopleyounger thanage disability. About one-thirdofseniorshave adisability, comparedtothe7.6 percent of Seniors intheBoston regionaremorelikely thantherestofpopulationtohave a has thehighestshare,with16.7 percent. share ofpeoplewithdisabilitiesintheBoston region,with5percent,whileHolbrook onthe2013–17a disability Survey.American Community In theBoston region,459,866people,or10.4 percentofthepopulation,reportedhaving individuals. number ofseniors,with421individuals,whileBoston hasthemost,with62,237 senior (individualsages65years orolder). As of2010, Boxborough hasthefewest In theBoston region,13.4 percentofthepopulationfalls intotheFTA definitionofa

3

2 FigureES-1shows thecurrent and 1 Boxborough hasthelowest

ES-3 • 2019 Coordinated Public Transit–Human Services Transportation Plan

75 Years and Older Years 75 Years 20 to 74 Years 0 to 19 2040 .1 1 . 11 .3

YEAR Figure ES-1 Figure .4 2010 23 .4 .2 Population Projections by Age Cohort, 2010 and 2040 2010 Cohort, Age by Projections Population 0 increasing share of the region’s population. increasing share of the region’s Demographic projections have not been developed for people with disabilities. for not been developed Demographic projections have With a projected a disability. one-third of seniors have approximately However, share of the population increase in the share of the population in this age cohort, the dataThese suggest that the MPO and other also increase. with disabilities may will increasingly need to plan for transportation planning agencies and providers up an make the transportation disabilities as they needs of seniors and people with Source: Data from the University of Massachusetts Donahue Institute and the Donahue Institute Source: Data of Massachusetts the University from Area Planning Council. Metropolitan 500,000

1,500,000 2,500,000 3,500,000 1,000,000 2,000,000 3,000,000 4,000,000 POPULATION

2019 Coordinated Public Transit–Human Services Transportation Plan • ES-4 ES.4.2 ES.4.1 ES.4 areas: Based on914 commentsreceived, MPOstaff dividedinputinto thefollowing topic disabilities. the publicfor feedback needsfor onunmettransportation seniorsandpeoplewith municipal officials, agencies, andmembersof transitproviders, humanservices MPO staff conductedoutreach throughin-personevents andonlinesurveys with may besubrecipients. services authorities, whilenonprofit organizationsandotherentitiesthatoperatepublictransit Direct recipientsofSection5310 orlocalgovernment programfundingmustbestates traditional projectsandtheremaining45percentmay beusedfor nontraditionalprojects. least55percentofprogramfundsmustbeusedforthese twoprojecttypes—at FTAtransportation. regulationsalsospecifyhow thefundingshouldbesplitbetween alternatives topublictransitthatassistseniorsandpeoplewithdisabilities by orprovide peoplewithdisabilitieson paratransitservice, ADA-complementary Disabilities Act (ADA), improve anddecreasereliance accesstofixed-route service required defined asthosethat by theexceed services Americans with transportation public transitisinsufficient, inappropriate,orunavailable. Nontraditionalprojectsare needsofseniorsandpeoplewithdisabilitieswhen meet thespecialtransportation FTA projectsasthoseplanned,designed,andcarried outto definestraditionalcapital subrecipients. nontraditional projects,whileeligiblerecipientsaredividedintodirectand FTA divideseligible5310 projectsand intotraditionalcapital programprojecttypes seniors andpeoplewithdisabilitiesintheBoston region. definition oftheunmetneeds,strategies,andpriorities improvementsfor mobility for Chapter 4describesthepublicoutreach conductedandkey findingsthatled tothe Identifying Unmet Transportation Needs,Strategiesto Address Identifying Needs: Findingsfrom PublicEngagement Project andRecipientSection5310 Program EligibilityRequirements Them, andPriorities for Implementation • • • • • Infrastructure Improvement Education Demographic Trend Customer Service New Technology

ES-5 • 2019 Coordinated Public Transit–Human Services Transportation Plan

Transportation Service Improvements Service Transportation Infrastructure Improvements Coordination Inter-agency Customer Service Improvements Vehicle Education New Technologies Demographic Trends Figure ES-2 Figure 42 Share of Comments by Topic Area Topic of Comments by Share 3 22 3 4 5 Transportation Service Improvement Transportation Improvement Vehicle Inter-Agency Coordination Inter-Agency 14 • • • Table ES-1 summarizes the unmet transportation needs and the potential strategies and ES-1 summarizes Table through public engagement. actions to meet those needs, as identified Source: Boston Region MPO. Region Source: Boston Figure ES-2 below shows the breakdown of comments (relating either to needs or of comments the breakdown shows Figure ES-2 below topic area. actions) by strategies and

2019 Coordinated Public Transit–Human Services Transportation Plan • ES-6 Education Trends Demographic Customer Service New Technologies TOPIC AREA Summary ofUnmet Transportation Needsfor SeniorsandPeople withDisabilitiesandPotential Strategies and Actions to Address theNeeds public transit training opportunities around using Input thatrelatestoeducationaland inthefuture service trends thatmay affect transportation Input thatrelatestodemographic and communicationwithpassengers operators, includingdriver behavior provided by service transportation Input thatrelatestocustomer apps, automatedvehicles, and TNCs) (suchtransportation ascellphone change, how peopleaccessanduse that arechanging, orthatmay Input thatrelatestotechnologies TOPIC AREA DESCRIPTION TOPIC AREA • • • • • • • • • • • tools usingsmartphoneappsand otherweb-basedAssistance disabilities learntousefixed-route transit Training opportunities tohelpseniorsandpeoplewith Increasing numberofolderworkers Aging population hear impairments, andaudioannouncementsthatareeasierto Signage thatiseasiertoreadby peoplewithvisual Better from customer service TNC operators vehicles innon-Englishlanguages Transit andon-board announcements atstations service Information aboutavailable options transportation people withdisabilities fromdriversGreater sensitivity totheneedsofseniorsand with which touse TNCs toaccessapps No accesstoasmartphoneandsoinability withnavigating apps Assistance transportation UNMET TRANSPORTATION NEEDS Table ES-1

• • • • • • • • • • • and peoplewithdisabilitiesthroughinnovative advertising Raise theprofileof for seniors available services transportation access theseservices use them,includingtrainingonhow tousesmartphoneapps teach areavailable themwhich services andhow transportation to Provide travel trainingfor seniorsandpeople withdisabilitiesto help themtransitiontousingpublictransit Provide trainingfor adultdrivers whoaregivinguptheircarsto People areworking longer;transitshouldaccommodatethattrend thispopulation’stransit optionstoserve needs A largeagingpopulationmeansthereisaneedfor morepublic appointments Develop toassistpatientsgoingmedical volunteer services available transitservices Provide tocallgetinformation aone-stopcontact about use publictransit better aware ofhow tohelpseniorsandpeoplewithdisabilities Provide trainingfor transitvehicle drivers tohelpthembecome smart phones thatdonotrequire Provide services on-demandtransportation information, such asthroughappsorattransitstops Use technology toprovide customersbetter accesstoreal-time affordable such services, aswith TNCs Pursue public-private collaborationstoprovide morereliableand POTENTIAL STRATEGIESPOTENTIAL ANDACTIONS

ES-7 • 2019 Coordinated Public Transit–Human Services Transportation Plan POTENTIAL STRATEGIES AND ACTIONS ACTIONS AND POTENTIAL STRATEGIES patient appointments that align with available public transit with available patient appointments that align to use unused COAs regional coordination between Develop capacity and increase efficiency vehicle RTAs points between transfer more efficient Develop so paratransit providers regional coordination between Improve easily that users can transfer among transit and paratransit providers Integrate scheduling easier access to multimodal transportation that riders have such and dynamic scheduling options, integrated fares, Improve accessibility and comfort at transit stations, with features stations, at transit accessibility features with and comfort Improve and benches, escalators, elevators, platforms, as high-level such bus stop shelters crossings leading to bus stops and street Ensure that sidewalks compliant ADA and fully are safe and at bus stops on sidewalks snow Remove and other transit provider RTA coordination between Improve overall times and improve to reduce transfer schedules connectivity between service areas cost efficiencies, to improve could share assets providers Transit systems or dispatch as vans such senior municipalities to organize collaborations between Develop a common need that meet and/or paratransit shuttles TNCs and COAs collaborations between Develop to arrange with medical facilities could coordinate providers Transit • • • • • • • • • • • • UNMET TRANSPORTATION NEEDS TRANSPORTATION UNMET destinations in other towns, especially outside of Boston destinations in other towns, between Coordination of transit services and scheduling those and for RTAs especially between transit providers, RTAs communities at the edge of multiple times Shorter transfer Accessible on-street infrastructure, especially sidewalks and sidewalks especially infrastructure, on-street Accessible street crossings as lighting, stops and transit stations,Amenities at bus such as accessibility infrastructure, or shelters, as well benches, as ramps such route networks, especially and bicycle Gaps in the sidewalk stops to and from transit including pedestrian infrastructure, existing Maintenance of ramps, ADA-accessible on sidewalks, tripping hazards in the winter (especially near bus sidewalks unplowed crosswalks stops), and faded Coordination of transit services municipalities, between the abilityas municipal boundaries limit to access of some • • • • • • • TOPIC AREA AREA TOPIC DESCRIPTION Input that relates to coordination Input that relates to coordination between transportation providers Input that relates to maintainingInput that new or constructing existing transportation infrastructure TOPIC AREA TOPIC Inter-agency Inter-agency Coordination Infrastructure Infrastructure Improvements (Table ES-1 cont.) ES-1 (Table

2019 Coordinated Public Transit–Human Services Transportation Plan • ES-8 Source: Boston Region MPO. ADA = Americans with Disabilities Act. COA = Councilson Aging. RTA = Regional transit authority. TNC = Transportation network company. (Table ES-1cont.) Improvements Vehicle Improvements Service Transportation TOPIC AREA of vehicles Input thatrelatestotheaccessibility operating hours) new transitroutes,frequency, and (including of publictransitservices Input thatrelatestotheexpansion

TOPIC AREA DESCRIPTION TOPIC AREA • • • • • • • • • • • • • • • assistive devices mobility and of TNCs, thatareaccessibletopeople usingalltypes More vehicles, such trains,buses,paratransit, astaxis, particularly duringoff-peak hours commuterrail,andbusservices, senior transportation, including Greater frequencyoffixed-route transitservices, Better alignmentofschedules betweentransitproviders Better ofexisting reliability transitandparatransitservices accessing medicalfacilities inothertowns ischallenging acrossmunicipalboundaries, to limitedtransitservice Access tomedicalfacilities innearby communities.Due short notice On-demand transitfor medicaltripsthatneedtobetaken at evening Longer operatinghoursfor inthe seniortransportation disabilities Reliable employment for transportation peoplewith inandoutof Boston) opposed toservice Transit that connectssuburbanmunicipalities(as service the passenger’s destinationorhome and First- andlast-mileconnectionsbetween transitstations on weekends nodes,especially Connections betweenmajortransportation seniors orpeoplewithdisabilities withinmunicipalitiesthatlackService publictransitfor housing nearfacilitiesStops orstations such asseniorcentersor beyondPublic transitservice theBoston urbancore social events suchNon-medical transportation, jobs,and astoshopping, UNMET TRANSPORTATION NEEDS • • • • • • • • • • • • • • • • fleets Have morewheelchair-accessible vehicles available and in taxi TNC out offor seniorsandpeoplewithdisabilities Design publictransitvehicles sothatthey areeasiertogetinand seniors andpeoplewithdisabilities Assign morespaceonpublictransitvehicles specifically for Provide insuburbancommunities more frequentbusservice (such aswith TNCs) toprovide for same-day needs transportation Pursue public-private partnershipstoprovide on-calltransportation inthesuburbs hospitals Provide toboth Boston-area and hospitals moretransitservice Provide andbetweenmunicipalities east-west transitservice Add morebusstopsatseniorhousingandcenters and trainstations Provide publictransitthatconnectsseniorcentersandhousing times Align bus,subway, andcommuterrailschedules toreducetransfer andfinaldestinations stations Provide between majortransit first-andlast-miletransitservice same day asthemedicalappointment Provide for medicaltripsthatcanberequestedthe transitservice beyondstations themorningandevening rush hours Provide toandfromcommuterrailsubway busservice senior centers,especiallyonweekday evenings andonweekends Provide longeroperatinghoursfor transittoandfromCOAs and centers Provide betweenseniorcentersandmedical directtransitservice centers andshopping with disabilitiestoandfromnon-medicaldestinationssuch asjob Provide thatbringsseniorsand/orpeople dedicatedtransitservice POTENTIAL STRATEGIESPOTENTIAL ANDACTIONS

ES-9 • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan 2019 Coordinated Public Transit–Human Services Transportation Plan • ES-10 ES.4.3 and actionslistedinChapter4,additiontotheSection5310 program. planning agencies)thatcouldconceivably ofthestrategies supporttheimplementation the MPO, Planning andtheMetropolitan Area Council(MAPC)(theregion’s regional and federal fundingthatisavailable fromMassachusetts Departmentof Transportation, based onavailable resources.Rather, Table ES-2provides alistofsomethestate grants andtechnical itwould assistance, beunwieldly toprioritize strategiesandactions Given thesize oftheBoston region andnumbersize of different agenciesthatoffer expanding optionsfor transportation seniorsandpeoplewithdisabilities. for seniorsandpeoplewithdisabilitiesinacost-effectiveservices manner, while The prioritieslistedbelow couldhelpimprove coordinationbetween transportation Priorities for Implementation • • • • Add new transitrouteswherethey arecurrently lacking Expand operatinghours Coordinate publictransitservices Improve ofinfrastructure accessibility

ES-11 • 2019 Coordinated Public Transit–Human Services Transportation Plan TYPE OF TYPE RESOURCE Technical Technical assistance Project Project implementation Project implementation

DESCRIPTION Table ES-2 Table Initial startup operating costs operating Initial startup first-mile and last-mile for be in may connections (which or of transit, bicycle, the form pedestrian connections) management Parking Wayfinding Education • • • • redesign Connections investment program, Connections investment will begin accepting which of the pilot year applications for Eligible projects 2019. funding in fall include: municipal officials Provides advice on local with technical transportation concerns, including and pedestrian bicycle safety, access, parking, and roadway Provides funding for capital and funding for Provides mobility and operating expenses mobility for improve management to with disabilities. seniors and people program 5310 Section Includes FTA funding. transportation funding for Provides A portion of projects. infrastructure funding is reserved total available the Community for year each State Funding Resources Resources Funding State SOURCE FUNDING Community Transportation Technical Assistance Program Transportation Transportation Improvement Program Community Transit Community Transit Grant Program AGENCY MAPC Boston Boston Region MPO and Region Region MPO Boston Boston MassDOT

2019 Coordinated Public Transit–Human Services Transportation Plan • ES-12 ES.5 Conclusion Sources: Boston Region MPO, MassDOT, andMAPC. association. RTA =Regional transitauthority. SOV =Single-occupancyvehicle. Department of Transportation. PlanningOrganization. MPO=Metropolitan TMA = Transportation management FTA =Federal Transit Administration. MAPC=Metropolitan Area PlanningCouncil.MassDOT =Massachusetts (Table ES-2cont.) MAPC MAPC MPO Region Boston AGENCY federal recommendation. updated againinfour years inconcert withtheMPO’s next plannedLRTP update,per priorities. implementation The Boston region’s Coordinated Plan isexpected tobe The report includessomepotentialstrategiestoaddress theseneedsandpossible continues tobeabarrier withregards toimproved accesstodesireddestinations. options intheBostontransportation region,alack ofcoordination between agencies followedservices, by improving infrastructure. transportation While therearemany Overall, mostcommentsfrompublicengagementrelatetoimproving transportation and prioritiesfor implementation. and identifies theregion’s needs, strategiestomeetthoseneeds, unmettransportation the Boston region;describestheregionscurrent demographicpatterns andforecasts; and membersofthepublic. in The Plandocumentstheexisting services transportation seniorsandpeople withdisabilities,municipalities, and otherorganizationsthatserve The CoordinatedPlanwas producedwithinputfromtransitproviders, humanservice Technical Support Planning Service Regional Transit Coordination Planning and Alternative-Mode Planning Studies Corridor/Subarea FUNDING SOURCE there aregapsinthetransitnetwork byare underserved RTAs andwhere toareasthat including assistance advance theuseofnon-SOV modes, Provides planningsupportto operations planning andtransitservice and corridor-wide multimodal address localparkingmanagement Provides technical to assistance characteristics effectiveness, andotherservice ridership,cost- route planning, address transitissuesrelatedto to municipalities withassistance Provides RTAs, TMAs, and DESCRIPTION Technical assistance Technical assistance Technical assistance RESOURCE TYPE OF

ES-13 • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan CHAPTER 1—INTRODUCTION

The Boston Region Metropolitan Planning Organization’s (MPO) Coordinated Public Transit–Human Services Transportation Plan (Coordinated Plan) is developed to improve transportation services for seniors and people with disabilities in the Boston region. The primary purpose of the Coordinated Plan is to improve coordination among transit agencies and other transportation providers to better serve the transportation needs of seniors and people with disabilities. It does so by facilitating the coordination of transportation resources and setting regional priorities for transportation investments and initiatives for human services and public transit coordination. It also supports applications to the Federal Transit Administration’s (FTA) Enhanced Mobility of Seniors and Individuals with Disabilities Program (Section 5310 program). This chapter describes the regulatory background of the Coordinated Plan. It also describes in more detail the purpose of the plan, the process of developing the plan, guidance to applicants for using this plan to develop their applications, and the plan’s content.

1-1 . This . This (CTGP). Massachusetts (CTGP). Massachusetts 4 Enhanced Mobility of Seniors Community Transit Grant Program Transit Community below, shows the municipalities within the MPO region. shows below, In Massachusetts, the Department of Transportation (MassDOT) manages the (MassDOT) Transportation the Department of In Massachusetts, program under a consolidated competitive the Section 5310 application process for grant program called the the Coordinated developing are responsible for regional planning agencies (RPA) MPO Region the Boston area RPA, the Boston the MPO for As their region. Plan for the 97 municipalities within its region. Figure 1-1, the Coordinated Plan for develops implementation. Projects proposed for Section 5310 program funding must be included Section 5310 proposed for implementation. Projects Coordinated Plan. in a locally developed In general, Coordinated Plans are intended to improve the coordination and reduce are intended to improve In general, Coordinated Plans They duplication of transportation services seniors and people with disabilities. for document unmet transportation needs and service seniors and people with gaps for transportationdisabilities; current services region; potential strategies and actions in the their and people with disabilities; and priorities for seniors mobility for improving for Among other things, C 9070.1G states that to be eligible for funding, statesAmong other things, C 9070.1G projects must be that to be eligible for Coordinated Plan. included in a locally developed program. On June 6, 2015, FTA issued its most recent guidance on the administration issued its most recent guidance on the administration FTA 6, 2015, program. On June program: Circular (C) 9070.1G, of the Section 5310 Application Instructions Guidance and Program and Individuals with Disabilities transportation surface federal under the current guidance continues to be in force Act. FAST as the also known Act, Transportation Surface America’s legislation, Fixing Since this initial legislation, the programs for which the Coordinated Plan is required in the Coordinated Plan which legislation, the programs for Since this initial Progress Ahead for Moving changed. funding have to receive grant applicants order for eliminated 6, 2012, on July signed into law as MAP-21, also known in the 21st Century, with the Section 5310 Program Freedom and merged the activities in the New JARC funding legislation to establish the requirement for a locally developed Coordinated a locally developed to establishfunding legislation for the requirement required projects SAFETEA-LU grant programs. formula FTA several Plan to support human-service transportation programs from FTA funding for proposed in applications (1) Enhanced Mobility programs included: These in a Coordinated Plan. to be included Commute and Reverse Access with Disabilities; (2) Job Seniors and Individuals for program). (Section 5317 Freedom New program); and (3) 5316 Section (JARC, Signed into law in 2005, the Safe, Accountable, Flexible, Efficient Transportation Equity Efficient Flexible, Accountable, 2005, in the Safe, into law Signed transportation federal surface first the was Users (SAFETEA-LU) for A Legacy Act: Developing the Coordinated Plan Developing Purpose of the Coordinated Plan Purpose Regulatory Background Regulatory Boston Region MPO—Duxbury, Hanover, Pembroke, and Stoughton. They are now part of the Old Colony Colony part of the Old are now They and Stoughton. Pembroke, Hanover, MPO—Duxbury, Region Boston Coordinated Plan. to OCPC’s in those municipalities should refer Applicants Planning Commission (OCPC). Since the Boston Region MPO’s last Coordinated Plan update in 2015, four municipalities have left the left municipalities have four last Coordinated Plan update in 2015, MPO’s Region Since the Boston 4 1.3 1.2 1.1

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1-3 • 2019 Coordinated Public Transit–Human Services Transportation Plan

Public input gathered during the development of the LRTP was also was of the LRTP the development input gathered during Public . An assessment of available services that identifies current transportation current services that identifies An assessment of available and nonprofit) (public, private, providers seniors people with disabilities and An assessment of transportation needs for current between gaps identified the address to and projects activities, Strategies, in service efficiencies to achieve services as opportunities and needs, as well delivery resources, time, and feasibility implementation based on available for Priorities

1. 2. 3. 4. describes the demographics of the Boston region. Chapter 4 identifies the unmet region. Chapter 4 identifies describes the demographics of the Boston public through transportation as identified needs of seniors and people with disabilities needs, and possible engagement, potential strategies and actions to meet those a conclusion. Chapter 5 provides implementation. Finally, priorities for Chapter 2 lists the public transit services available in the Boston region. Chapter 3 in the Boston Chapter 2 lists the public transit services available In keeping with FTA guidance, this Coordinated Plan includes the following guidance, this Coordinated Plan includes the following with FTA In keeping components: are tailored by applicants to meet the local conditions of their serviceare tailored by area and the program applications must address a need All Section 5310 interests of their ridership. Coordinated Boston region’s update to the 2019 This 4. in Chapter or strategy identified to in CTGP Coordinated Plan and should be referred 2015 Plan replaces the MPO’s application cycle. year 2021 stateapplications beginning with the fiscal As described above, to be considered for Section 5310 program funding, projects 5310 Section to be considered for described above, As with regards to maintains flexibility in the Coordinated Plan. FTA must be included the large and Plan. Given to be included in a Coordinated a project for what it means region, the transportation needs and strategies described of the Boston nature diverse in order to elicit a range of project proposals that in this Coordinated Plan are broad Destination 2040 of the Coordinated Plan. this update used to inform In keeping with FTA guidance, this Coordinated Plan was developed through a through developed was Plan this Coordinated guidance, with FTA In keeping representatives disabilities, people with input from seniors, that included process updated in was of the public and members and other of transportation providers, (LRTP), Plan Transportation recent Long-Range most with the MPO’s conjunction 2019 Coordinated Plan Content 2019 Guidance for Section 5310 Program Applicants Program 5310 Section Guidance for 1.5 1.4

2019 Coordinated Public Transit–Human Services Transportation Plan • 1-4 CHAPTER 2—EXISTING TRANSPORTATION SERVICES

This chapter describes the transportation services that operate in the Boston region, including those provided by the Massachusetts Bay Transportation Authority (MBTA), Regional Transit Authorities (RTA), Transportation Management Associations (TMA), and municipal and nonprofit providers. A map of the MBTA, RTA, and TMA transit systems is provided in Appendix A. An understanding of existing transit services provided important background information for identifying unmet transportation needs when conducting public engagement throughout the region.

2-1

The Orange Line operates between Oak Grove Station, in Oak Grove Orange Line operates between The The Green Line is a light rail line that consists of four branches, the the branches, Green Line is a light rail line that consists of four The The Blue Line operates between Wonderland Station in Revere and Station in Revere Wonderland Blue Line operates between The The Red Line has 22 stations on its two branches: the Ashmont Ashmont the Line has 22 stations branches: Red on its two The Blue Line— are of which stations, 11 It serves Boston. 12 Station in downtown Bowdoin and Boston. accessible. It directly serves the municipalities of Revere Line— Green 66 stops and stations and E. Combined, there are Line. on the Green C, D, B, Green Line serves Cambridge, Boston, The of them are accessible. Thirty-two Brookline, and Newton. The Mattapan Trolley is an extension of the Red Line, and connects Ashmont Ashmont connects Line, and of the Red is an extension Trolley Mattapan The of and a portion of the town stations through Dorchester Station with seven of the Seven neighborhood of Boston. Mattapan Milton, with the terminus in the eight stations are accessible. line’s Line— Orange Hills neighborhood of Boston. Hills Station in the Forest Malden, and the Forest All of its 20 stations are accessible. It directly serves the municipalities of Somerville, Malden, Medford, and Boston. Boston, Red Line— StationAshmont in Station, in North Cambridge, and Alewife between Branch Station and Braintree Alewife between Branch and the Braintree Dorchester, serves Line directly the Red The All stationsStation are accessible. in Braintree. and Braintree. municipalities of Cambridge, Somerville, Quincy, Boston, • • • • Rail Transit Rapid (including the Mattapan Trolley), the Orange Line, the Blue Line, and the Green Line. Trolley), (including the Mattapan the South Shore. the South Shore. Line stations lines: the Red on four serves 140 transit system rail rapid MBTA The local and express bus, trackless trolley, commuter ferry, and paratransit services. The The and paratransit services. ferry, commuter trolley, bus, trackless local and express 175 that serves network hub-and-spoke is a predominantly system fixed-route MBTA’s while boundary, the MPO’s beyond extends network commuter rail The municipalities. Interstate rapid transit, light rail, 95 and to just beyond bus service from Boston extends servicesand bus rapid transit of Interstate limited to municipalities east are mostly 95. servicesCommuter boat link to two municipalities on and in Boston link two locations The MBTA is the primary transit provider in the Boston region. It directly operates It directly operates region. is the primary in the Boston provider transit MBTA The bus rapid transit, light rail, rail, rapid transit, operate heavy contractors to or hires MBTA 2.1.1 2.1

2019 Coordinated Public Transit–Human Services Transportation Plan • 2-2 2.1.5 2.1.4 2.1.3 2.1.2 and Hewitt’s Cove. Hewitt’s Cove inHingham,andtheotherconnecting Rowes Wharf indowntown Boston The latter offers oneconnectingLong twoservices: Wharf, the Airport, Hull,and Long Wharf indowntown Boston, andonebetweendowntown Boston andHingham. The MBTA operatestwoferry routes:onebetween theCharlestown Navy Yard and Massachusetts andRhodeIsland. not accessible. The commuterrailsystem 81municipalitiesin directlyserves Line duringthesummer. There are141 32ofwhich commuterrailstations, are Line inthewinter, andweekendtoHyannis ontheMiddleborough/Lakeville service toFoxboroughservice for specialevents, to Wachusett via theFitchburg Mountain The MBTA’s commuterrailsystem consistsof12 radiallines. There isalsoseasonal commuter railbranches, toBoston. andexpress service feedertorapidtransitandsome outside oftheurbancoreprovide localservice, service Busesoperating provide andfeeder torapidtransitstations. crosstown service service 44municipalities. serve All MBTA busesareaccessible.Closetotheurbancore, The MBTA hasmorethan170 busroutesandfour electrictrackless trolley routesthat South End,andRoxbury. Airport, EastBoston, downtown andChelsea.SL4SL5bothserve Boston, the andtheSeaport.SL3,whichStation openedin2018, tothe connects SouthStation Boston, theSeaport,andBoston Logan International Airport. SL2connectsSouth The Silver Line(SL)consistsoffive downtown busrapidtransitroutes.SL1serves overGreen Linestations thenext decade. addition, theMBTA willbeimproving atmany accessibility ofthecurrently inaccessible andMedford. Somerville, The extension isexpected tobecompletedin2021. In Somerville. The GLXwillfeature seven toCambridge, newandprovide stations service will gofromLechmere inCambridgetoCollege Avenue inMedford andUnionSquarein In2018,boarding. theMBTA broke groundontheGreenLineExtension(GLX),which andBabcockStation includeaccessiblelevel withPleasantStreetStation—will Station The consolidationoffour Paul withBoston BLinestations—St. Station University West Several orplanned toimprove projectsareunderway ontheGreenLine. accessibility Commuter Ferry Commuter Rail andTracklessBus Trolley RapidTransitBus

2-3 • 2019 Coordinated Public Transit–Human Services Transportation Plan MetroWest Regional Transit Authority (MWRTA) Authority Transit Regional MetroWest Greater Attleboro Taunton Regional Transit Authority Authority (GATRA) Regional Transit Taunton Greater Attleboro Cape Ann Transportation Authority (CATA) Authority Transportation Cape Ann Ashland, Dover, Framingham, Holliston, Hopedale, Hopkinton, Hudson, Marlborough, Framingham, Dover, Ashland, Weston. and Wellesley, Wayland, Sherborn, Southborough, Sudbury, Natick, Milford, within its member communities to (COA) Aging also partners with Councils on MWRTA additional services.provide Rail Line and two of which serve the Green Line Monday through Friday), seven seven serve through Friday), the Green Line Monday of which Line and two Rail demand response It also provides and one hospital shuttle. commuter shuttles, Americans with includes services seniors and people with disabilities, which for service, paratransit those who cannot for where mandated, (ADA) Act Disabilities serves municipalities of the services.independently access the fixed-route MWRTA hospitals. GATRA provides dial-a-ride service for people with disabilities, and for seniors dial-a-ride service people with disabilities, and for provides for hospitals. GATRA and older. ages 60 years Worcester Commuter serve the of which services fixed-route (12 operates 15 MWRTA It also operates shuttle services to MBTA stations in Bellingham, Franklin, Norton, Franklin, stations in Bellingham, services to MBTA It also operates shuttle 34 routes The agency operates Pembroke. Middleborough, and Medway, Mansfield, rail stations. connect with commuter which of seven (not including route variations), Kingston, Hanover, routes that link residents of Duxbury, also operates GATRA Boston and South Shore-area to Plymouth, and Scituate Pembroke, Marshfield, GATRA operates fixed-route service in Attleboro, Taunton, Duxbury, Foxborough, Foxborough, Taunton, Duxbury, service Attleboro, fixed-route operates in GATRA Attleboro, North Middleborough, Norfolk, Marshfield, Kingston, Mansfield, Franklin, Wrentham. and Wareham, Seekonk, Scituate, Raynham, Plymouth, Norton, Plainville, of six routes. CATA’s dial-a-ride service provides door-to-door transportation for people transportation for dial-a-ride service door-to-door provides of six routes. CATA’s in serviceThis is available a disability. have of age and older and adults who 60 years Ann region. CATA Cape trips outside of the organized and for Gloucester and Rockport, service entirely within the MPO region. operates CATA serves the Cape Ann-area towns of Gloucester and Rockport, and provides and provides and Rockport, of Gloucester Ann-area towns serves the Cape CATA service fixed-route consists CATA’s and Ipswich. Essex, additional service to Danvers, is an advance-request service in 58 municipalities, and sedans is an advance-request operates vans that on-demand paratransit is running MBTA The AM. and 1:00AM 5:00generally between rides customers are able to book RIDE The and Curb Mobility. Lyft, pilots with Uber, smartphones. directly from their The RIDE is MBTA’s door-to-door, shared-ride, paratransit service for people who have service paratransit shared-ride, people who have for door-to-door, RIDE is MBTA’s The RIDE The services. fixed-route agency’s from using the them a disability that prevents Regional Transit Regional Transit Authorities 2.2.3 2.2.2 2.2 2.2.1 Paratransit 2.1.6

2019 Coordinated Public Transit–Human Services Transportation Plan • 2-4 2.3 2.2.7 2.2.6 2.2.5 2.2.4 Massachusetts Port Authority (Massport) agency operates. theBostonWithin region,theseincludethefollowing services: Massport operatesseveral totheportandairportfacilities thatthe transitservices and Andover.Lawrence, toBoston: onefromNorth two commuterservices Andover, andonefrom Methuen, Tuesdays, and Thursday toseveral Boston Inaddition,MVRTA area hospitals. runs door medicalappointments.MVRTA also provides onMondays, medicaltransportation residents whoare60years ofageorolderdisabledveterans ofany agefor door-to- which receives MVRTA’s Ring&Rideis for NorthReading Ring&Rideservice. MVRTA 14 serves municipalities;theonlyoneinBoston regionisNorthReading, who are60years ofageorolder. toseniorswithintheLRTA aswell asacurb-to-curbservice area bus service, service ADA topeoplewithdisabilitieswhoare unabletousethefixed-route paratransitservice Burlington andthe LRTA CommuterRail Station. Wilmington alsoprovides curb-to-curb isalsoprovided totheBurlingtonMallandLaheyand Carlisle.Service Clinicin LRTA 14 serves municipalities,threeofwhich areintheMPOregion—Acton, Maynard, the Red Line. Rockland). BAT alsoruns fromBrockton afixed-route bus service to on Ashmont Station bymunicipalities thatareserved BAT, twoareintheMPOregion(Cantonand BAT totheSouthShoreandGreaterBrockton provides service area.Ofthe10 of itsmembercommunitiesexcept Royalston. byMARTin thesameareaserved fixed-route alsoprovides service. COA inall services University,State andLunenburg Town Hall. ADA-eligible isavailable paratransitservice regional busroutes,andshuttles thatprovide connections tocommuterrail,Fitchburg Littleton, which arealsowithintheMPOregion.Itoperates12 localbusroutes,five Massachusetts; includedinthosemunicipalitiesareStow, Bolton, Boxborough, and MART provides to22municipalitiesinnorth-central publictransportation Merrimack Valley Regional Transit Agency (MVRTA) Lowell Regional Transit Authority (LRTA) AreaBrockton Transit (BAT) Montachusett Regional Transit Authority (MART) • and Woburn. All busesareaccessible. Airport andfive locations—Back Bay in Boston, Braintree, Framingham, Peabody, Logan Express Bus: Provides between theBoston Logan service International

2-5 • 2019 Coordinated Public Transit–Human Services Transportation Plan Two services connect to the South Acton Commuter servicesActon connect to the South Two Serves Acton, Boxborough, Littleton, Maynard, medical Maynard, Littleton, Boxborough, Acton, Serves Complimentary bus service airline terminals, between shuttle A curb-to-curb shared van open to all people ages 60 and older A curb-to-curb shared van CTC operates COA vans for Acton, Boxborough, Littleton, and Littleton, Boxborough, Acton, for vans CTC operates COA and people with disabilities within Acton, Boxborough, Littleton, and Maynard. Littleton, Boxborough, Acton, and people with disabilities within Rail Station, one service connects several employers with the Littleton/Route with the Littleton/Route Station,Rail one service employers connects several and 495 commuter rail station, and one service Maynard connects downtown Station. Rail Commuter Acton with the South Acton Vans: COA of age and older. people 60 years are open to They Maynard. Dial-A-Ride: MinuteVan ages 12 in Concord, and other select locations and is open to all riders facilities All vehicles purpose. any be requested for may MinuteVan The and older. years are accessible. Road Runner: Commuter Rail Shuttles: Rail Shuttles: Commuter and parking garages. All buses are accessible. All buses are garages. and parking Logan Shuttle: Shuttle: Logan Rental Car Center, Dock, Transportation Water Station,Airport the Line’s the Blue • • • • • CrossTown Connect CrossTown Charles Charles TMA River Alewife TMA Alewife transit services: CrossTown Connect (CTC) serves the municipalities of Westford, Littleton, Acton, Acton, Littleton, Westford, Connect (CTC) serves the municipalities of CrossTown the following CTC provides Westford. and Sudbury, Concord, Maynard, Boxborough, The Charles River TMA serves Cambridge-area residents and businesses. The TMA TMA The TMA serves Cambridge-area residents and businesses. Charles River The Square and Kendall connects the Cambridgeport which operates the EZRide Shuttle, and North Stations on Science Park, with the Lechmere, neighborhoods in Cambridge the Green Line. operates the Alewife Station Loop Shuttle, which connects area business with Alewife Alewife connects area business with which Station Shuttle, Loop Alewife operates the Burlington, Billerica, connects which Shuttle, Station, and the Burlington-to-Alewife Station. Alewife to and Lowell Woburn, the public. TMA The Station in Cambridge. Alewife servesTMA the area around Alewife The A TMA is a membership-based coalition of businesses, universities and other and other businesses, universities coalition of TMA is a membership-based A transportation solutions together to provide that work and municipalities institutions, TMA, and provide each transit services are funded by The listed below commuters. for members of and sometimes for TMA membership of the employees transportation for Transportation Management Associations (TMA) Associations Management Transportation 2.4.3 2.4.2 2.4.1 2.4

2019 Coordinated Public Transit–Human Services Transportation Plan • 2-6 2.4.8 2.4.7 2.4.6 2.4.5 2.4.4 Depot tobusinessesat CummingsCenter, Trask HillDrive. Lane,andCherry the NorthShore Wave shuttle thatconnectstheMBTA atBeverly commuterrailstation The NorthShore TMA covers Beverly, Danvers, Lynn, Peabody, andSalem.Itoperates and Norwood, Westwood. Itoperatesthefollowing services: The Neponset Valley themunicipalitiesofCanton,Dedham,Foxborough,TMA serves employers inBedford and Billerica. connects Haymarket and and theotherservice Station Alewife toseveral Station connects Alewife Oneservice torapidtransitstations. withBurlington, Station service within theBoston MPOregion. Two shuttles provide reverse-commute commuter Middlesex 3 nine municipalities;Lexington,TMA serves Bedford, andBurlingtonare of Boston withFramingham-area employers. The TMA operatesthe MetroWest Express,which connectstheBack Bay neighborhood The MetroWest/495 employersTMA serves andresidentsoftheFramingham region. between employers Chan-LandmarkandM2Cambridge-HMS). (Harvard Midday Wentworth-Ruggles-JFK combo,andRuggles andtwo operate Station), Fenway, and Wentworth Lot), (JFK/UMassStation, threeconnecttotransitstations MASCO memberinstitutions. Three arepark-and-rideshuttles (ChestnutHillLot, The employees whowork intheLMA.Mostrequirepassengerstobeemployees of Longwood Medical Area (LMA)ofBoston. MASCO operateseightshuttles thatserve MASCO medicalandscience-relatedbusinessestheiremployees serves inthe ot Shore TMA North ValleyNeponset TMA 3TMA Middlesex MetroWest/495 TMA Medical Academic andScientificCommunityOrganization (MASCO) • • Commuter Rail Station. tenants of690CantonStreetand101 Drive, Station connectingthemtothe128 UniversityShuttle: Avenue Red Lineandthe128 CommuterRail Station. connecting themtotheQuincy Adams, Ashmont, andMattapan onthe Stations RaiLink Shuttle: Serves onlyemployeesServes ofComputershareandReebok, Serves onlyemployees Serves ofEversource andthe

2-7 • 2019 Coordinated Public Transit–Human Services Transportation Plan provides information information provides massridematch.org CHA provides free shuttles between free shuttles CHA provides For its patients, BMC provides free Uber rides free Uber its patients, BMC provides For The Lemuel Shattuck Hospital operates a shuttle Hospital operates a shuttle Shattuck Lemuel The McLean Hospital operates a shuttle for patients between its for Hospital operates a shuttle McLean End neighborhood locations within one mile of BMC, the Boston VA Medical VA End neighborhood locations within one mile of BMC, the Boston Campus. University Charles River and the Boston Center Shuttle, Alliance (CHA): Health Cambridge Cambridge and Somerville CHA primary Hospital care campuses and several locations. Hospital: Lemuel Shattuck Hills Station on the Orange Line to the hospital. from Forest McLean Hospital: Square in Belmont. Waverly and the commuter rail station at campus in Belmont Boston Medical Center (BMC): (BMC): Medical Center Boston to the and a shuttle neighborhood health centers Boston to and from several the Inner Campus BMC also provides Neighborhood Health Center. East Boston and students, staff, faculty, patients. For between BMC buildings for Shuttle stations and South MBTA on request to five Shuttle BMC operates the Evening • • • • Medical Services for Patients or Employees Patients Medical Services for Transportation Solutions for Commuters (TranSComm) (TranSComm) Commuters Solutions for Transportation Route 128 Business Council Business 128 Route various campuses and/or nearby neighborhoods. Smaller services neighborhoods. local campuses and/or nearby provide also various senior care for-profit seniors or people with disabilities. Private transportation for transportation the region. also provide around companies and taxicompanies may to list here, While these are too numerous about these and other transportation providers. Some nonprofit organizations and local private institutions, such as universities as universities such institutions, organizations and local private Some nonprofit typically operate They and hospitals, transit services also operate in the region. between their and/or patients or students for their employees specifically shuttles TranSComm shuttles serve patients, students, and employees at the Boston University University the Boston at and employees serve patients, students, shuttles TranSComm that serves Shuttles) patients (HealthNet It operates one shuttle Medical Campus. and “T” Shuttle Transit (Evening and students that serve employees and two shuttles Administration Veterans Boston Shuttle). businesses with the Alewife Station on the Red Line, two shuttles connect residents connect shuttles Line, two Station on the Red Alewife the businesses with Crossing to the Newton connects Needham shuttle and one Center, Waltham with Highlands Station on the Green Line. The Route 128 Business Council provides employee shuttles for member businesses. member businesses. for shuttles employee Council provides Business 128 Route The connect shuttles Seven corridor. 128 serve the Route along municipalities They Private Nonprofit Services Nonprofit Private 2.5.1 2.5 2.4.10 2.4.9

2019 Coordinated Public Transit–Human Services Transportation Plan • 2-8 2.5.2 University-Contracted Shuttle Services • • • • • • • • • • • only tocancerpatientstraveling toorfromacancer-related medicalappointment. American CancerSocietyRoadto Recovery Program: Partners HealthCare. Eye andEar, Newton-Wellesley and SpauldingRehabilitation Hospital, Hospital, affiliated healthcenters,Cooley community Dickinson Massachusetts Hospital, Brighamand serve Women’s Massachusetts Hospital, and GeneralHospital employees. visitorsandpatients,whileothersonlyserve serve The shuttles and employees ofitsmedicalfacilities inandaroundBoston. Someshuttles Partners Healthcare: Movie-Mall Shuttle. toCambridgeandBoston; andtheNatick ontheGreenLineandservice Station the three Wellesley campuses;theSenate BusthatconnectstotheRiverside connections toBack Bay andMBTA subway ashuttle stations; thatconnects Wellesley College: Line. operates ashuttle ontheRed between thecampusandJFK/UMass Station University ofMassachusetts Boston (UMassBoston): Somerville. from themaincampustoBoston Avenue inMedford andtoDavis Squarein Tufts University: inLexington.Lincoln Laboratory Airport; weekend shuttles toseveral stores;andashuttle majorgrocery toMIT’s ontheGreenLine;ashuttleStation toandfromBoston Logan International shuttles, oneofwhich andLechmere alsoconnectsthecampusto North Station Massachusetts Institute of Technology (MIT): Lesley University: disabilities. demand eveningfor andanon-demandvanpeoplewith vanservice service, Harvard University: SquareinCambridge. andHarvard Station, university tovarious neighborhoodsin Waltham, the Waltham CommuterRail Brandeis University: University School ofMedicineandthemaincampus. Boston University: Newton Campus,andBrighton. main campustoCleveland ontheGreenLine, Boston CircleStation College Boston College: isavailableThe service inallmunicipalitiestheBoston region. Boston Collegeoperatesseveral shuttles, connectingthe Tufts University operatesintercampusshuttles, andshuttles Lesley University operatesintercampusshuttle services. Wellesley operatestheExchange toMIT, Busservice with Boston University operatesashuttle betweentheBoston Harvard University runsHarvard nineintercampus shuttles, anon- Brandeis University operatesfour shuttles connectingthe Partners Healthcareoperatesshuttles for visitors,patients, MIT operatesfour intercampus This service isopen This service UMass Boston

2-9 • 2019 Coordinated Public Transit–Human Services Transportation Plan The Plymouth & Brockton Plymouth & Brockton The Boston Harbor Cruises operates ferry operates ferry Harbor Cruises Boston Concord Coach Lines provides bus service Lines provides from Boston Concord Coach Peter Pan provides long-distance bus service provides Pan between Peter Dartmouth Coach provides commuter bus service provides from Dartmouth Coach Greyhound offers long-distance bus service between Boston offers Greyhound Coach Company provides commuter bus service provides to South Company Coach Boston Express provides commuter bus service commuter Express provides to South Boston Yankee provides commuter bus service from Acton and Concord to and Concord commuter bus serviceActon provides from Yankee Bloom Bus provides commuter bus service from Taunton, Raynham, Raynham, Taunton, bus service commuter Bloom Bus provides from DATTCO provides commuter bus service between Boston, Fairhaven, commuter bus service Fairhaven, provides between Boston, DATTCO Amtrak provides daily rail service to Framingham, Springfield, and Springfield, daily rail serviceAmtrak provides to Framingham, C&J offers bus service to Boston Logan International Airport from Dover, Dover, Airport from International bus service Logan to Boston C&J offers and Provincetown, a Salem Harbor shuttle between June and September, and an and September, between June a Salem Harbor shuttle and Provincetown, taxi International water service Logan between Boston on-demand, year-round stops in-between. with many waterfront, Airport and the Boston Peter Pan Bus Lines: Bus Lines: Pan Peter Framingham, Springfield, Hyannis, CT, cities, including Hartford, and many Boston Airport. International service Logan Hole. It also provides to Boston Woods and Company: Railway Street Plymouth & Brockton commuter bus service to provides from Boston Company Street Railway Airport. International Logan as to Boston as well Plymouth and Hyannis, Line: Yankee twice in the morning and twice Square in Boston, in the evening. Copley Services: Ferry Harbor Cruises Boston and Salem and between Boston service Boston through October between May Concord Coach Lines: Lines: Coach Concord Hampshire and Maine. to points in New Coach: Dartmouth with stops Airport, International Logan NH, to South Station and Boston Hanover, NH. London, NH, and New in Lebanon, DATTCO: and UMass Dartmouth. Bedford, New Lines: Greyhound points north, south, and west. and many Station and Boston Logan International Airport, from Concord, NH, with International Logan Station and Boston NH, and Salem, NH. It also Londonderry, NH, North stops in Manchester, Airport from service International provides Logan Station to South and Boston MA. Tyngsborough, Nashua, NH, and NH, with stops in Manchester, C&J: bus Newburyport, NH, and MA. It also offers NH, with stops in Portsmouth, service NH, and Newburyport, MA. Station to South from Portsmouth, Company: Coach Topsfield. and Peabody, Georgetown, Station from Boxford, Amtrak: The Limited line. Shore South Station Lake on its from Boston’s points west north and points Haverhill, Woburn, to multiple times a day line runs Downeaster North Station. from Boston’s Bloom Bus: Bridgewater. West Easton, and Express: Boston • • • • • • • • • • • • • Many private, for-profit transit operators serve the Boston region. The following carriers carriers following The region. Boston operators serve transit the for-profit private, Many region: Boston stops in the make Long-Distance Transit Transit Long-Distance Providers 2.6

2019 Coordinated Public Transit–Human Services Transportation Plan • 2-10 2.8 2.7 Volunteer Driver Programs Municipal Services programs, such asthoselistedbelow: Some COAs andnonprofit organizationsalsooperate volunteer driver humanservice fortransportation allresidents,such asLexington’s Lexpress bus. COA directory caregivers, andsomeoffer for thesepopulations. services An online transportation with disabilities.MunicipalCOAs toseniors,families, provide and supportservices Locally, many municipalitiesoffer for seniorsand/orpeople services transportation • • • • • (Note thatthismay not beacompletelistastheseprogramsmay evolve.) volunteers toprovide for transportation seniors and peoplewithdisabilities. Programs:Municipal Volunteer Winthrop. Medford, Melrose,NorthReading, Reading,Revere, Stoneham, Wakefield, and monthly for mileage. The residentsofChelsea, Everett, programserves Malden, driving arrangements withwhomever they choose; thosedrivers arereimbursed controlled programfor seniorsandpeoplewithdisabilities.Passengers make Mystic Valley ElderServices: from medicalappointmentsfor seniorsintheMetroWest region. Jewish Family ServiceMetroWest: Roxbury. of Allston, Brighton,Fenway, Hyde Park, Jamaica Plain,Roslindale, and West Southborough, Waltham, Watertown, Wellesley, andtheBoston neighborhoods of Ashland, Brookline,Framingham, Marlborough,Natick, Needham,Newton, older. Drivers arereimbursedfor mileage. The theresidents programserves provide door-to-door tripsofany toseniorsandpeople60years type and Independent Transportation Network ofGreater Boston: Brookline. and peoplewithdisabilities. The residentsofBoston organizationserves and FriendshipWorks: ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Wellesley COA ElderServices Somerville-Cambridge Council Needham Community Lincoln COA Arlington COA provides alistofCOAs by location.Somemunicipalitiesalsooffer local Volunteers provide door-through-door for assistance seniors

Operates TRIP MetroNorth,afreepassenger- Some municipalitiescoordinateprogramsfor Volunteers provide toand transportation Volunteer drivers

2-11 • 2019 Coordinated Public Transit–Human Services Transportation Plan Volunteers provide rides for veterans to medical to veterans for rides provide Volunteers Brookline, Canton, Cohasset, Dedham, Dover, Foxborough, Franklin, Holbrook, Franklin, Foxborough, Dover, Dedham, Canton, Cohasset, Brookline, Norwood, Needham, Norfolk, Millis, Milton, Quincy, Medway, Medfield, Weymouth, and Wrentham. Westwood, Randolph, Wellesley, Walpole, Sharon, RSVP Rides for Veterans: Veterans: for Rides RSVP Braintree, servesMPO region, it trips. In the and other appointments Boston, •

2019 Coordinated Public Transit–Human Services Transportation Plan • 2-12 CHAPTER 3—DEMOGRAPHIC ANALYSES

This chapter provides information about seniors and people with disabilities in the Boston region. The data show the share of these populations in the region using the most recent data from the US Census Bureau as well as demographic projections for 2040. An understanding of current and changing demographics about these populations provided important background information for identifying unmet transportation needs when conducting public engagement throughout the region.

3-1

5 this definition of a senior. Figure 3-1 shows the population ages 65 years old and older, years old and older, the population ages 65 3-1 shows Figure of a senior. this definition of seniors, with 421 number has the fewest Boxborough 2010, of As municipality. by the 3-2 shows with 62,237 individuals. Figure has the most, Boston individuals, while percent in municipality seniors, ranging from 7.9 who are in each share of the population percent in Rockport. Hopkinton to 23.1 Federal Transit Administration (FTA) guidance defines a senior as an individual who is as an individual defines a senior guidance (FTA) Administration Transit Federal within falls of the population percent region, 13.4 the Boston In old or older. 65 years Today’s Demographics Demographics Today’s Data are from the 2010 US Census. Data the 2010 are from 5 3.1

2019 Coordinated Public Transit–Human Services Transportation Plan • 3-2 W Leominster

orcester

Sterling

Boylston

W

est Sutton Shrewsbury Lunenberg Douglas Boylston T ownsend Lancaster

Grafton Clinton Northbridge borough Shirley North- Uxbridge

W Berlin estborough Pepperell Source: 2010USCensus Bolton Upton Harvard Marlborough Groton A

Mendon Hudson yer Hopedale 1,499 andfewer 1,500 to2,999 3,000 to4,999 5,000 andmore Millville Hopkinton borough South- stone Black- Milford borough Dunstable Stow Box- Littleton Ashland

W T Framingham

nard May- yngsborough Holliston

Bellingham estford Medway Acton Sudbury Population Ages 65andOlder, by Municipality Franklin

Sherborn

Concord Chelmsford Carlisle Millis Natick W Norfolk

Attleborough Plainville rentham Wayland Lincoln

North Lowell

Dracut

Seekonk

W W eston Bedford Dover Billerica Attleboro Medfield ellesley W Rehoboth Foxborough Needham

alpole T

W Lexington ewksbury altham Mansfield Newton W Methuen Norwood estwood

lington Bur- W

Dedham

Sharon Belmont atertown Andover Norton

Lawrence Arlington Wilmington

Dighton Winchester W Figure 3-1 oburn

Canton Brookline T Cambridge

Medford aunton Somerville Easton Haverhill Reading Boston

Stoughton North Andover

Milton

Reading North Randolph Stoneham field W Berkley Melrose

Everett Malden

ake-

Raynham

A L

ynnfield von Chelsea

Brockton

Quincy

Bridge- Groveland

Braintree Middleton water Boxford W Saugus Revere brook est

Hol- town George- Bridgewater

Newbury

Peabody Lakeville Abington Danvers W L Whitman ynn est Bridge- Winthrop water East Topsfield

Salem Rowley

Middleborough W Rockland eymouth W Newbury Newburyport Swampscott enham Hingham

Ipswich Hamilton Nahant Hanson Beverly Halifax Hanover Hull Norwell Plympton Cohasset Pembroke

Marblehead Manchester Essex Scituate Carver

Kingston Marshfield Duxbury Gloucester 0 SCALE INMILES Plymouth 5 Rockport 10

3-3 • 2019 Coordinated Public Transit–Human Services Transportation Plan 10 Rockport 5 Plymouth SCALE IN MILES 0 Gloucester Duxbury

Marshfield Kingston Carver Scituate Essex Manchester Marblehead Pembroke Cohasset Plympton Norwell Hull Hanover Halifax

Beverly Hanson Nahant Hamilton Ipswich Hingham enham

Swampscott

Newburyport

Newbury W

eymouth Rockland

W Middleborough Rowley Salem

opsfield T East water Winthrop Bridge- est ynn Whitman

L Danvers W Abington Lakeville Peabody Newbury

Bridgewater George- town Hol- est brook Revere

Saugus W Boxford water Middleton Braintree Groveland Bridge-

Quincy Brockton ynnfield Chelsea von L A Raynham ake- Malden

Everett

Melrose

Berkley

W field Stoneham Randolph North Reading

Milton

Andover North Stoughton Boston Reading Haverhill

Somerville Easton aunton

Medford Cambridge

T

Brookline Canton oburn

Figure 3-2 Figure

W

Winchester Dighton Wilmington Arlington Lawrence Norton Andover atertown

Belmont Dedham Sharon

W Bur- lington estwood Norwood Methuen W Newton Mansfield altham

ewksbury Lexington W T alpole Needham

Foxborough Rehoboth

W Medfield ellesley Attleboro Billerica Dover

Bedford eston W W Seekonk

Dracut

Lowell North

Lincoln ayland W

Attleborough rentham Plainville Norfolk W Natick Millis Chelmsford Carlisle

Concord

Sherborn Franklin

Sudbury

Acton Medway

estford Bellingham

Holliston yngsborough May- nard

Framingham T W Ashland Littleton Box- Stow High Medium-High Low-Medium Low Dunstable Share of the Population Ages 65 and Older, by Municipality by 65 and Older, Ages the Population of Share borough

Milford Black- stone South-

borough Hopkinton Millville Hopedale yer Hudson Mendon A Groton Marlborough Source: 2010 US Census Harvard Upton Bolton Pepperell estborough Berlin W

Uxbridge North- Shirley borough

Northbridge Clinton Grafton Lancaster ownsend T Boylston Douglas Lunenberg Shrewsbury Sutton

West 2019 Coordinated Public Transit–Human Services Transportation Plan • 3-4 Boylston

Sterling

Ashby

orcester

Fitchburg

Leominster W 6 difficulty, orindependentliving difficulty. disabilities: hearingdifficulty,or mental visiondifficulty, cognitive difficulty, ambulatory difficulty, self-care People withdisabilities arethosewhoself-identifyashaving one ormoreofthefollowing physical and/ the shareofpopulationineach thathasadisability. municipality five percent,whileHolbrookhasthehighestshare,with 16.7 percent.Figure3-4shows individuals inBoston. Boxborough hasthelowest shareofpeoplewithdisabilities, According tothe2013–17 ACS, thisrangesfrom246individualsinSherbornto81,362 shows thenumberofpeopleineach thatreporthaving municipality adisability. having onthe2013–17 adisability Survey(ACS).American Community In theBoston of459,866,or10.4 region,atotal percentofthepopulation,reported 6 Figure3-3

3-5 • 2019 Coordinated Public Transit–Human Services Transportation Plan 10 Rockport 5 Plymouth SCALE IN MILES 0 Gloucester Duxbury

Marshfield Kingston Carver Scituate Essex Manchester Marblehead Pembroke Cohasset Plympton Norwell Hull Hanover Halifax

Beverly Hanson Nahant Hamilton Ipswich Hingham enham

Swampscott

Newburyport

Newbury W

eymouth Rockland

W Middleborough Rowley Salem

opsfield T East water Winthrop Bridge- est ynn Whitman

L Danvers W Abington Lakeville Peabody Newbury

Bridgewater George- town Hol- est brook Revere

Saugus W Boxford water Middleton Braintree Groveland Bridge-

Quincy Brockton ynnfield Chelsea von L A Raynham ake- Malden

Everett

Melrose

Berkley

W field Stoneham Randolph North Reading

Milton

Andover North Stoughton Boston Reading Haverhill

Somerville Easton aunton

Medford Cambridge T

Brookline Canton

Figure 3-3 Figure oburn

W

Winchester Dighton Wilmington Arlington Lawrence Norton Andover atertown

Belmont Dedham Sharon

W Bur- lington estwood Norwood Methuen W Newton Mansfield altham

ewksbury Lexington W T alpole Needham

Foxborough Rehoboth

W Medfield ellesley Attleboro Billerica Dover

Bedford eston W W Seekonk

Dracut

Lowell North

Lincoln ayland W

Attleborough rentham Plainville Norfolk W Natick Millis Chelmsford Carlisle Concord

Sherborn Population with Disabilities, by Municipality by with Disabilities, Population Franklin

Sudbury

Acton Medway

estford Bellingham

Holliston yngsborough May- nard

Framingham T W Ashland Littleton Box- Stow Dunstable borough

Milford Black- stone South-

borough Hopkinton Millville Hopedale 4,000 and more 2,000 to 3,999 1,000 to 1,999 999 and fewer yer Hudson Mendon A Groton Marlborough Harvard Upton Bolton Source: 2013–17 American Community Survey Pepperell estborough Berlin W Uxbridge North- Shirley borough

Northbridge Clinton Grafton Lancaster ownsend T Boylston Douglas Lunenberg Shrewsbury Sutton

2019 Coordinated Public Transit–Human Services Transportation Plan • 3-6

West Boylston

Sterling orcester

Fitchburg Leominster W W Leominster Fitchburg

orcester

Sterling

Boylston

W

est Sutton Shrewsbury Lunenberg Douglas Boylston T ownsend Lancaster

Grafton Clinton Northbridge borough Shirley North- Uxbridge W Berlin estborough Pepperell American CommunitySurvey Source: 2013–17 Bolton Upton Harvard Marlborough Groton A

Mendon Hudson yer Hopedale Low Low-Medium Medium-High High Millville Hopkinton borough South- stone Black- Milford borough Dunstable Stow Box- Share ofthePopulation withDisabilities, by Municipality Littleton Ashland

W T Framingham

nard May- yngsborough Holliston

Bellingham estford Medway Acton Sudbury

Franklin

Sherborn

Concord Chelmsford Carlisle Millis Natick W Norfolk

Attleborough Plainville rentham Wayland Lincoln

North Lowell

Dracut

Seekonk

W W eston Bedford Dover Billerica Attleboro Medfield ellesley W Rehoboth Foxborough Needham

alpole T

W Lexington ewksbury altham Mansfield Newton W Methuen Norwood estwood

lington Bur- W

Dedham

Sharon Belmont atertown Andover Norton

Lawrence Arlington Wilmington

Dighton Winchester W

oburn Figure 3-4

Canton Brookline T Cambridge

Medford aunton Somerville Easton Haverhill Reading Boston

Stoughton North Andover

Milton

Reading North Randolph Stoneham field W Berkley Melrose

Everett Malden

ake-

Raynham

A L

ynnfield von Chelsea

Brockton

Quincy

Bridge- Groveland

Braintree Middleton water Boxford W Saugus Revere brook est Hol- town George- Bridgewater

Newbury

Peabody Lakeville Abington Danvers W L Whitman ynn est Bridge- Winthrop water East Topsfield

Salem Rowley

Middleborough W Rockland eymouth W Newbury Newburyport Swampscott enham Hingham

Ipswich Hamilton Nahant Hanson Beverly Halifax Hanover Hull Norwell Plympton Cohasset Pembroke

Marblehead Manchester Essex Scituate Carver

Kingston Marshfield Duxbury Gloucester 0 SCALE INMILES Plymouth 5 Rockport 10

3-7 • 2019 Coordinated Public Transit–Human Services Transportation Plan N/A 7.6% 3.9% 32.3% All three age All three age 8 PERCENT PERCENT AGE OF WITH DISABILITIES COHORT POPULATION POPULATION COHORT by the Metropolitan Area Area the Metropolitan by

24,696 148,743 161,488 334,927 DISABILITIES Destination 2040 POPULATION WITH POPULATION Table 3-1 Table a Figure 3-5 shows the current and projected age cohort the current Figure 3-5 shows 7

TOTAL 641,335 459,866 2,118,790 3,219,991 POPULATION Boston Region MPO Population with Disabilities by Age Cohort Age with Disabilities by MPO Population Region Boston Disability status is determined only for the noninstitutionalized population. the noninstitutionalized Disability for is determined only status to 11.3 percent of the population in the Boston region. region. percent of the population in the Boston to 11.3 that the share of the population 75 years of age and older is projected to increase that the share of the population 75 years and 2040. between 2010 2040. and of the population living in households in 2010 breakdowns the share of the however, cohorts are projected to increase in total population size; from 6.4 percent of age and older is projected to increase the most, population 75 years Demographic projections completed for for Demographic projections completed show Donahue Institute of Massachusetts the University Planning Council (MAPC) and a MPO = Metropolitan Planning Organization. N/A = not applicable. CommunityAmerican Survey. Source: 2013–17 age cohort. Seniors in the Boston region are more likely than the rest of the population to have a to have rest of the population than the more likely region are in the Boston Seniors of percent 7.6 to the compared a disability, seniors have one-third of About disability. who under age 18 of people and the 3.9 percent and 64 of 18 between the ages people by out broken with disabilities the MPO population shows 3-1 Table disabilities. have Demographic Projections population 75 years of age or older. population 75 years totalThe population count includes from the total population. in a household differs population that lives The in group quarters, while the population living in a household does not. people who live The demographic projections developed for the Long-Range Transportation Plan identify seniors as the Plan identify seniors Transportation the Long-Range for demographic projections developed The AGE COHORT AGE 8 7 Younger than Age 18 Age than Younger Years to 64 18 and Older Years 65 3.2 TOTAL

2019 Coordinated Public Transit–Human Services Transportation Plan • 3-8 POPULATION 1,000,000 2,000,000 3,000,000 4,000,000 1,500,000 2,500,000 3,500,000 500,000 into theforeseeable future. seniorsandpeoplewith disabilities increasing theneedfor thatserves transportation region’s population. These patterns arelikely toshapethedemandfor by transportation seniors andpeoplewith disabilitiesasthey make upanincreasing shareofthe in theBoston regionwillincreasinglyhave toplanfor needsof thetransportation with disabilitiesmay increaseaswell. providersThese suggest thattransportation data increase intheshareofpopulationthis agecohort,theshareofpopulation Table 3-1shows, approximately one-thirdofseniorshave adisability. aprojected With Demographic projectionsarenotavailable for peoplewithdisabilities.However, as ning Council. fromtheUniversity ofMassachusettsSource: Data DonahueInstitute andtheMetropolitan Area Plan 0 Population Projections by Age Cohort, 2010 and2040 23 .4 .2 2010 .4 Figure 3-5 YEAR

1 . .1 11 .3 2040 75 Years andOlder 0 to19 Years 20 to74 Years -

3-9 • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan CHAPTER 4—IDENTIFYING UNMET TRANSPORTATION NEEDS, STRATEGIES TO ADDRESS THEM, AND PRIORITIES FOR IMPLEMENTATION

Chapters 2 and 3 provide the background information necessary to understand existing and likely future conditions of mobility for seniors and people with disabilities in the Boston region. To fully identify unmet transportation needs and suitable solutions to address them, Metropolitan Planning Organization (MPO) staff conducted a public engagement process based on this understanding of existing conditions and projected demographic changes. This chapter describes the public engagement activities conducted and the key findings that led to the identification of unmet needs, strategies, and priorities for mobility improvements for seniors and people with disabilities in the Boston region.

4-1 Programs that support administration and expenses related to voucher related to voucher that support administration and expenses Programs programs Travel training Travel programs driver Volunteer those required to transit stations beyond improvements Accessibility improvements Wayfinding service or door-to-door same-day incrementalThe cost of providing that support accessible ride-sharing, taxi, and/or vanpooling Vehicles programs Support facilities and equipment, such as computer hardware, dispatch dispatch hardware, as computer and equipment, such Support facilities collection systems and fare systems, than a purchase cost-effective of equipment when a lease is more Lease of transportation servicesAcquisition lease, or other under a contract, arrangement Mobility transit management and coordination programs among public providers ADA-complementary paratransit service,Capital activities to support if the service an eligible recipient or subrecipient by is provided Rolling stock Rolling and and installation of benches as the purchase such facilities Passenger shelters ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Nontraditional projects Traditional capital projects Traditional • • FTA guidance provides some examples of eligible traditional and nontraditional projects. of eligible traditional and nontraditional projects. some examples provides guidance FTA projects: include one or more of the following may These with Disabilities Act (ADA); improve access to fixed-route service fixed-route access to and decrease improve (ADA); Act with Disabilities ADA-complementary service paratransit disabilities; or people with reliance on by with disabilities that assists seniors and people to public transit alternatives provide traditional for At least 55 percent of program funds must be used with transportation. nontraditional projects. be used for remaining 45 percent may The projects. and nontraditional projects. Federal Transit Administration (FTA) defines eligible defines eligible (FTA) Administration Transit projects. Federal and nontraditional traditional capital out to meet the and carried projects as those planned, designed, special transportation with disabilities when public needs of seniors and people defines eligible nontraditional FTA inappropriate, or unavailable. transit is insufficient, transportation servicesAmericans that exceed projects as those required under the Requirements traditional capital include both program projects Section 5310 the eligible for Projects Project and Recipient Section 5310 Program Eligibility Eligibility Program 5310 Section and Recipient Project 4.1

2019 Coordinated Public Transit–Human Services Transportation Plan • 4-2 4.2.1 4.2 9 investment programsthatlay ofprojects thattheMPOwillfund. outof thetypes develop goalsandobjectives for theMPOthathelpguideprioritization ofMPOinvestments, aswell as Collectively, thisinputwas gatheredintoaNeeds Assessment. The Needs Assessment was usedto Purpose and Approach toPublic Engagement with disabilities. beyondthat hadabroadinterestintransportation for justmobility seniorsandpeople Some events heldaspartoftheLRTP’s publicengagementprocess organizations andmunicipalitiestogettheir input andfromthepeoplethey serve. In phaseone,in-personpublicoutreach events involved collaboratingwithlocal and onlineengagement—conductedduring the two phasesofpublicengagement. The following sectionsdescribethetwo mainoutreach approaches—in-person events are atthecoreofCoordinatedPlan. needs,strategies,andactionsthat responsesaboutthetransportation more detailed providers. agenciesortransportation Questionswere writtenhuman service tocollect getting inputonlyfromseniorsandpeoplewithdisabilitieswhowork at survey. Although thissecondphasewas similartophaseone,itfocused moreon engagement, staff of outreach: conductedtwo types in-personevents andanonline needsforaddress unmettransportation thosegroups.Inthesecondphaseofpublic for theCoordinatedPlan,especiallyinputaboutpotentialstrategiesandactionsto determined thatmoreinputfromseniorsandpeoplewithdisabilitieswas needed After completingthisfirstphase,MPOstaff assessedtheinputreceived and and onlinesurveys. including seniorsandpeoplewithdisabilities.Outreach includedbothin-personevents staff partneredwithorganizationsthatwork populations, with traditionallyunderserved needs andprioritiesintheregion. outreach activities coordinated withthe2019 Long-Range Transportation Plan(LRTP), Public engagementfor thisplanconsistedoftwo phases. The firstphase was to identifypotentialstrategiesandactionsaddresstheseneeds. needsofseniorsandpeoplewithdisabilities aboutthetransportation transportation and peoplewithdisabilities,nonprofit organizations,andproviders of humanservice The goalsofthepublicengagementactivitieswere toheardirectlyfromseniors areallowedtransit services tobesubrecipients. authorities whileprivate, nonprofit organizations andotherentitiesthatoperatepublic Direct recipientsofSection5310 orlocalgovernment programfundingmustbestates In-person PublicEngagement Events , the purposeofwhich was togatherinputonthetransportation 9 As partofthispublicengagementprocess,MPO Destination 2040

involved partners ,

4-3 • 2019 Coordinated Public Transit–Human Services Transportation Plan At other 10 Engaging with 11 mapc.org/get-

mass.gov/service-details/

. follow-up surveys were sent to organizations sent were surveys follow-up , This second survey helped MPO staff reach the goal of reaching the goal of reaching reach survey helped MPO staff second This . 12 Online Public Engagement Staff also received significantly more input on potential strategies and actions to meet significantly more input on potential strategies also received Staff transportation needs. open-ended questions about transportation needs and potential strategies and actions distributed broadly through survey was The Appendix B). to meet these needs (see and partner organizations that distributed it to Twitter, email channels, the MPO’s their contacts. as such. identified seniors and people with disabilities; 45 percent of respondents person meetings. The surveys specifically asked about the transportation about needs of specifically asked surveys The person meetings. region, including seniors and people traditionally underserved populations in the MPO’s B). Appendix with disabilities (see that asked sent a survey During the second phase of online engagement, MPO staff During phase one of online engagement from their to get input events had partnered on in-person MPO staff with which to participate in the in- had a chance not have and members who may constituents organizations that serve seniors and/or people with disabilities. Staff visited four RCCs RCCs visited four organizations that serve Staff seniors and/or people with disabilities. Valley (in a joint meeting with the Neponset RCC Valley in the MPO region: Neponset the Group–Health and Human Services Subcommittee); Working Suburban Mobility a joint meeting (in RCC and the Minuteman Area RCC; the Boston North RCC; Boston Connect). with CrossTown needs, for seniors and people with disabilities. seniors and people needs, for Coordinating collaborated with Regional public engagement, staff In phase two of to get input from their members. region in the Boston Councils (RCC) from a cross section of representatives receiving input from critical for was RCCs seniors and people with disabilities. These organizations included the Boston Disability the Boston organizations included These with disabilities. seniors and people (TMA); Association Management Transportation Valley Neponset Commission; the Transportation and Council; LivableStreets; Coordinating North Regional the Boston At all of these events, Seniors. for and Partnership Planning Information, Resources, about transportation address those needs, and strategies to specifically asked staff Examples of events held during phase one include meetings with subregional councils councils with subregional include meetings phase one held during of events Examples bring (MAPC) that Planning Council Area the Metropolitan coordinated by that are in their subregion. planning issues to discuss parties together interested service with human MPO partnered the directly with work organizations who events, RCCs are voluntary RCCs human service coalitions of transportation and providers, organizations, advocates, and MAPC. MassMobility, RCCs, partner organizations included the These planners who collaborate to identify and address regional community transportation needs. Each RCC RCC planners who collaborate to identify and address regional community transportation needs. Each priorities based on member and sets its own of information the exchange for an open forum provides at can be found about RCCs interests and regional needs. More information regional-coordinating-councils-for-community-transportation There are eight subregions within MAPC. A map of these subregions can be found at A map of these subregions can be found are eight subregions within MAPC. There involved/subregions/

12 11 10 4.2.2

2019 Coordinated Public Transit–Human Services Transportation Plan • 4-4 4.3 13

Respondent Affiliation for theSurvey Conducted intheSecondPhase Respondent affiliation was notgathered for thesurveyusedinphaseone. Findings from Public Engagement:Respondents Source: Boston Region MPO. COA =Councilson Aging. RCC =Regional CoordinatingCouncil.RTA =Regional Transit Authority. were frommembersofthepublic. A further27were fromamunicipalgovernment. second phase. Figure 4-1shows theaffiliation ofrespondentstothesurvey conductedduringthe in-person meetingsinphasetwo. and peoplewithdisabilitiesatin-personmeetingsinphaseone155 commentsat gathered 191 needsandstrategiesofseniors commentsrelatedtothetransportation completed surveys) and124 commentsfromthe MPO staff received 444commentsfromtheCoordinatedPlansurvey (from132 45% 13 As notedabove, 45percentofrespondentstothephasetwo surveys 1% 16% 2% 3% 2% 8% 13% 11% Figure 4-1

Member ofthepublic (not aCOA ordisabilitycommission) Other municipal government Other COA municipal disabilityorganization Disability commissionorother State agency RCC either nonpro t orfor-pro t Private transitprovider, RTA Destination 2040

survey. Further, staff

4-5 • 2019 Coordinated Public Transit–Human Services Transportation Plan Finally, 62 percent Finally, 14 comments relate to the expansion of comments relate to the expansion to customer service provided by to customer service by provided

relate to demographic trends that may affect affect that may relate to demographic trends

relate

comments relate to maintaining existing or comments relate to maintaining existing relate to technologies that are changing, or that that are changing, relate to technologies

comments relate to coordination between comments relate to coordination between comments relate to the accessibility of vehicles. relate to educational and training opportunities around opportunities relate to educational and training

comments comments comments comments Inter-Agency Coordination Coordination Inter-Agency transportation providers. Service Improvement Transportation and operating public transit services transit routes, frequency, (including new hours). Improvement Vehicle Customer Service Customer and communication with behavior transportation including driver operators, passengers. Trend Demographic transportation in the future. needs Education using public transit. Improvement Infrastructure transportation infrastructure. new constructing New Technology New Technology as cell phone people access and use transportation how (such change, may and transportation network companies). apps, automated vehicles, • • • • • • • • to address those needs as identified through public engagement. Input from the to address those needs as identified and grouped by the nine topic areas described below, into one of organized public was to a potential strategy transportation an unmet need or identified whether it identified topic grouped into the following were needs and strategies meet those needs. Both areas: specified “other” and five percent selected “prefer not to answer”). “prefer selected percent “other” and five specified the transportation needs and potential strategies and actions section summarizes This Further, 7.6 percent said they identified as a race other than White and one percent White and as a race other than identified percent said they 7.6 Further, was annual income percent said their Seventeen as Hispanic or Latino/a/x. identified income). low threshold for MPO’s is the less than $45,000 (which men (one percent 32 percent of respondents were and women were of respondents Survey respondents were also asked about their background. Thirty percent responded responded Thirty percent their background. about also asked respondents were Survey MPO region 10 percent than the higher is significantly which a disability, have that they higher is also which or older, years old were 65 that they percent said Fifty-five average. of 6.7 percent. MPO region average than the Findings from Public Engagement: Needs and Strategies Needs and Engagement: Public Findings from The Boston Region MPO considers a person to be low income if they live in a household in which the in a household in which live income if they MPO considers a person to be low Region Boston The threshold comes out to be $45,392. annual household income is less than or equal to 60 percent of the region’s median household income. This This median household income. annual household income is less than or equal to 60 percent of the region’s

14 4.4

2019 Coordinated Public Transit–Human Services Transportation Plan • 4-6 fall intoeach topicareaidentified throughpublicengagement. Table 4-1summarizes needsandpotentialstrategiesactionsthat thetransportation Source: Boston Region MPO. were thedemographictrendsandnew technologies topicareasatthreepercent each. common topicareawas infrastructure improvements at22percent. The leastcommon improvements, service themostcommontopic. transportation The secondmost and actions)ineach topicarea.Forty-two percentofthecommentsrelate to Figure 4-2shows thebreakdown ofcomments(relatingeithertoneedsorstrategies 14 5 4 3 22 3 Share ofCommentsby Topic Area 42 Figure 4-2 Demographic Trends New Technologies Education Vehicle Improvements Customer Service Inter-agency Coordination Infrastructure Improvements Transportation Service Improvements

4-7 • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan Education Trends Demographic Customer Service New Technologies TOPIC AREA Summary ofUnmet Transportation Needsfor SeniorsandPeople withDisabilitiesandPotential Strategies and Actions to Address theseNeeds public transit training opportunities around using Input thatrelatestoeducationaland inthefuture service trends thatmay affect transportation Input thatrelatestodemographic and communicationwithpassengers operators, includingdriver behavior provided by service transportation Input thatrelatestocustomer apps, automatedvehicles, and TNCs) (suchtransportation ascellphone change, how peopleaccessanduse that arechanging, orthatmay Input thatrelatestotechnologies TOPIC AREA DESCRIPTION TOPIC AREA • • • • • • • • • • • tools usingsmartphoneappsand otherweb-basedAssistance disabilities learntousefixed-route transit Training opportunities tohelpseniorsandpeoplewith Increasing numberofolderworkers Aging population hear impairments, andaudioannouncementsthatareeasierto Signage thatiseasiertoreadby peoplewithvisual Better from customer service TNC operators vehicles innon-Englishlanguages Transit andon-board announcements atstations service Information aboutavailable options transportation people withdisabilities fromdriversGreater sensitivity totheneedsofseniorsand with which touse TNCs toaccessapps No accesstoasmartphoneandsoinability withnavigating apps Assistance transportation UNMET TRANSPORTATION NEEDS Table 4-1

• • • • • • • • • • • and peoplewithdisabilitiesthroughinnovative advertising Raise theprofileof for seniors available services transportation access theseservices use them,includingtrainingonhow tousesmartphoneapps teach areavailable themwhich services andhow transportation to Provide travel trainingfor seniorsandpeople withdisabilitiesto help themtransitiontousingpublictransit Provide trainingfor adultdrivers whoaregivinguptheircarsto People areworking longer;transitshouldaccommodatethattrend thispopulation’stransit optionstoserve needs A largeagingpopulationmeansthereisaneedfor morepublic appointments Develop toassistpatientsgoingmedical volunteer services available transitservices Provide tocallgetinformation aone-stopcontact about use publictransit better aware ofhow tohelpseniorsandpeoplewithdisabilities Provide trainingfor transitvehicle drivers tohelpthembecome smart phones thatdonotrequire Provide services on-demandtransportation information, such asthroughappsorattransitstops Use technology toprovide customersbetter accesstoreal-time affordable such services, aswith TNCs Pursue public-private collaborationstoprovide morereliableand POTENTIAL STRATEGIESPOTENTIAL ANDACTIONS

4-9 • 2019 Coordinated Public Transit–Human Services Transportation Plan POTENTIAL STRATEGIES AND ACTIONS ACTIONS AND POTENTIAL STRATEGIES patient appointments that align with available public transit with available patient appointments that align to use unused COAs regional coordination between Develop capacity and increase efficiency vehicle RTAs points between transfer more efficient Develop so paratransit providers regional coordination between Improve easily that users can transfer among transit and paratransit providers Integrate scheduling easier access to multimodal transportation that riders have such and dynamic scheduling options, integrated fares, Improve accessibility and comfort at transit stations, with features stations, at transit accessibility features with and comfort Improve and benches, escalators, elevators, platforms, as high-level such bus stop shelters crossings leading to bus stops and street Ensure that sidewalks compliant ADA and fully are safe and at bus stops on sidewalks snow Remove and other transit provider RTA coordination between Improve overall times and improve to reduce transfer schedules connectivity between service areas cost efficiencies, to improve could share assets providers Transit systems or dispatch as vans such senior municipalities to organize collaborations between Develop a common need that meet and/or paratransit shuttles TNCs and COAs collaborations between Develop to arrange with medical facilities could coordinate providers Transit • • • • • • • • • • • • UNMET TRANSPORTATION NEEDS TRANSPORTATION UNMET destinations in other towns, especially outside of Boston destinations in other towns, between Coordination of transit services and scheduling those and for RTAs especially between transit providers, RTAs communities at the edge of multiple times Shorter transfer Accessible on-street infrastructure, especially sidewalks and sidewalks especially infrastructure, on-street Accessible street crossings as lighting, stops and transit stations,Amenities at bus such as accessibility infrastructure, or shelters, as well benches, as ramps such route networks, especially and bicycle Gaps in the sidewalk stops to and from transit including pedestrian infrastructure, existing Maintenance of ramps, ADA-accessible on sidewalks, tripping hazards in the winter (especially near bus sidewalks unplowed crosswalks stops), and faded Coordination of transit services municipalities, between the abilityas municipal boundaries limit to access of some • • • • • • • TOPIC AREA AREA TOPIC DESCRIPTION Input that relates to coordination Input that relates to coordination between transportation providers Input that relates to maintainingInput that new or constructing existing transportation infrastructure TOPIC AREA TOPIC Inter-agency Inter-agency Coordination Infrastructure Infrastructure Improvements (Table 4-1 cont.) 4-1 (Table

2019 Coordinated Public Transit–Human Services Transportation Plan • 4-10 Source: Boston Region MPO. ADA = Americans with Disabilities Act. COA = Councilson Aging. RTA = Regional transit authority. TNC = Transportation network company. (Table 4-1cont.) Improvements Vehicle Improvements Service Transportation TOPIC AREA of vehicles Input thatrelatestotheaccessibility operating hours) new transitroutes,frequency, and (including of publictransitservices Input thatrelatestotheexpansion TOPIC AREA DESCRIPTION TOPIC AREA • • • • • • • • • • • • • • • assistive devices mobility and of TNCs, thatareaccessibletopeople usingalltypes More vehicles, such trains,buses,paratransit, astaxis, particularly duringoff-peak hours commuterrail,andbusservices, senior transportation, including Greater frequencyoffixed-route transitservices, Better alignmentofschedules betweentransitproviders Better ofexisting reliability transitandparatransitservices accessing medicalfacilities inothertowns ischallenging acrossmunicipalboundaries, to limitedtransitservice Access tomedicalfacilities innearby communities.Due short notice On-demand transitfor medicaltripsthatneedtobetaken at evening Longer operatinghoursfor inthe seniortransportation disabilities Reliable employment for transportation peoplewith inandoutof Boston) opposed toservice Transit that connectssuburbanmunicipalities(as service the passenger’s destinationorhome and First- andlast-mileconnectionsbetween transitstations on weekends nodes,especially Connections betweenmajortransportation seniors orpeoplewithdisabilities withinmunicipalitiesthatlackService publictransitfor housing nearfacilitiesStops orstations such asseniorcentersor beyondPublic transitservice theBoston urbancore social events suchNon-medical transportation, jobs,and astoshopping, UNMET TRANSPORTATION NEEDS • • • • • • • • • • • • • • • • fleets Have morewheelchair-accessible vehicles available and in taxi TNC out offor seniorsandpeoplewithdisabilities Design publictransitvehicles sothatthey areeasiertogetinand seniors andpeoplewithdisabilities Assign morespaceonpublictransitvehicles specifically for Provide insuburbancommunities more frequentbusservice (such aswith TNCs) toprovide for same-day needs transportation Pursue public-private partnershipstoprovide on-calltransportation inthesuburbs hospitals Provide toboth Boston-area and hospitals moretransitservice Provide andbetweenmunicipalities east-west transitservice Add morebusstopsatseniorhousingandcenters and trainstations Provide publictransitthatconnectsseniorcentersandhousing times Align bus,subway, andcommuterrailschedules toreducetransfer andfinaldestinations stations Provide between majortransit first-andlast-miletransitservice same day asthemedicalappointment Provide for medicaltripsthatcanberequestedthe transitservice beyondstations themorningandevening rush hours Provide toandfromcommuterrailsubway busservice senior centers,especiallyonweekday evenings andonweekends Provide longeroperatinghoursfor transittoandfromCOAs and centers Provide betweenseniorcentersandmedical directtransitservice centers andshopping with disabilitiestoandfromnon-medicaldestinationssuch asjob Provide thatbringsseniorsand/orpeople dedicatedtransitservice POTENTIAL STRATEGIESPOTENTIAL ANDACTIONS

4-11 • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan 2019 Coordinated Public Transit–Human Services Transportation Plan • 4-12 4.5 Priorities for Implementation and MAPCthatcould conceivably ofthestrategiesand support theimplementation funding thatisavailable fromMassachusetts Departmentof Transportation, theMPO, implement thesestrategies. Table andfederal 4-2presentsalist ofsomethestate There are many resourcesintheBoston providers regionthatcanhelptransportation manner, whileexpanding optionsfor transportation seniorsandpeoplewithdisabilities. for seniorsandpeoplewithdisabilitiesinacost-effective services transportation program funding. The prioritieslistedbelow couldhelpimprove coordinationbetween to planfor includingthoseproposedfor andprioritize Section5310 theirservices, identified duringthepublicengagementprocessasa way providersfor transportation it describesprioritiesfor theBoston regionbasedonhow frequentlyneedswere not attempt which todictate strategiesandactionsshould receive Rather, funding. strategies andactionsbasedonavailable resources,thisCoordinatedPlandoes toprioritizeresources for immediateimplementation. Although itisnecessary and peoplewithdisabilitiesidentified intheCoordinatedPlanthanthereare available There aremany needsofseniors morepossiblestrategiestoaddresstransportation • • • • ensuring thatsidewalks enroutetotransitstopsare ADA-compliant. This couldincludeproviding amenitiesatbusstopssuch asshelters,and for improving infrastructure transportation was toensurethatitwas accessible. Improving accessibility ofinfrastructure. then back outagain. totheeastorwestmunicipality sometimesmeansgoingintoBoston first,and were especiallyinterestedinthosethatrun east-west, notingthattogoa Adding newtransit routes where they are currently lacking. them gettomedicalappointments,socialevents, andshoppingdestinations. weekends. Somerespondentsnotedthatlongeroperatinghourswould help enable riderstoaccessdestinationsthatareopenlaterintheday oron Expanding operating hours. expanded tofillin existing needsandgaps. Coordination, especially Transportation Improvements, are Service ifservices also addresssomeneedsidentified inothertopicareasbesidesInter-agency cost-effective needs.Successfulcoordinationcould solutionstotransportation andproduce and peoplewithdisabilities,minimize theduplicationofservices, organizations couldexpand thenumberofdestinationsavailable toseniors Coordination between transitproviders, municipalities,andhuman service intheBoston transportation region. forshould remainapriority human services staff received; therefore, projectsaimedatmakingimprovements inthisarea continuestobeamajorthemeintheinputthatMPO public transitservices 2015 CoordinatedPlan,theneedfor enhancedcoordinationbetween existing Coordinating publictransit services. This was mentionedasastrategythatcould Similar tothefindingsinMPO’s The mostwidelyproposedstrategy Respondents

4-13 • 2019 Coordinated Public Transit–Human Services Transportation Plan TYPE OF TYPE RESOURCE Technical Technical assistance Project Project implementation Project Project implementation

DESCRIPTION Table 4-2 Table Initial startup operating costs operating Initial startup first-mile and last-mile for be in may connections (which or of transit, bicycle, the form pedestrian connections) management Parking Wayfinding Education • • • • Provides municipal officials municipal officials Provides advice on local with technical transportation concerns, including and pedestrian bicycle safety, access, parking, and roadway redesign funding. transportation funding for Provides A portion of projects. infrastructure funding is reserved total available the Community for year each program, Connections investment will begin accepting which of the pilot year applications for Eligible projects 2019. funding in fall include: Provides funding for capital and funding for Provides and mobility operating expenses mobility for management to improve seniors and people with disabilities. program Section 5310 Includes FTA State Funding Resources Funding State SOURCE FUNDING Program Community Transportation Technical Assistance Community Transit Community Transit Grant Program Transportation Improvement Program actions listed in this chapter, in addition to the Section 5310 program. This is not a This program. 5310 to the Section in addition listed in this chapter, actions Some sources transportation providers. a resource for but acts as list, comprehensive capital, operating, for funding directly and/or mobility provide while costs, management of project ideas. the development assistance for technical others provide AGENCY MPO and MAPC Boston Boston Region Boston Boston Region MPO MassDOT

2019 Coordinated Public Transit–Human Services Transportation Plan • 4-14 Sources: Boston Region MPO, MassDOT, andMAPC. association. RTA =Regional transitauthority. SOV =Single-occupancyvehicle. Department of Transportation. PlanningOrganization. MPO=Metropolitan TMA = Transportation management FTA =Federal Transit Administration. MAPC=Metropolitan Area PlanningCouncil.MassDOT =Massachusetts (Table 4-2cont.) MAPC MAPC MPO Region Boston AGENCY Technical Support Planning Service Regional Transit Coordination Planning and Alternative-Mode Planning Studies Corridor/Subarea FUNDING SOURCE there aregapsinthetransitnetwork byare underserved RTAs andwhere toareasthat including assistance advance theuseofnon-SOV modes, Provides planningsupportto operations planning andtransitservice and corridor-wide multimodal address localparkingmanagement Provides technical to assistance characteristics effectiveness, andotherservice ridership,cost- route planning, address transitissuesrelatedto to municipalities withassistance Provides RTAs, TMAs, and DESCRIPTION Technical assistance Technical assistance Technical assistance RESOURCE TYPE OF

4-15 • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan CHAPTER 5—CONCLUSION

The Coordinated Plan was developed with input received from transit providers, human service organizations, and other organizations that serve seniors and people with disabilities, municipalities, and members of the public. It documents the Boston region’s current public transit and human services transportation; the unmet transportation needs of seniors and people with disabilities; strategies and actions to meet the unmet needs; and priorities for implementation. Overall, most comments from public input relate to improving transportation service, followed by improving transportation infrastructure. In addition, while there are many transportation options in the Boston region, as documented in Chapter 2, a lack of coordination between agencies continues to be a barrier with regards to improved access to desired destinations, especially between suburbs and across transit provider boundaries. Chapter 4 points to some potential strategies to address these needs and possible implementation priorities.

This 2019 update to the Coordinated Plan provides information about the transportation needs of seniors and people with disabilities, as well as strategies to address these needs and to support applications for Federal Transit Administration’s Section 5310 program. It updates and replaces the Boston Region MPO’s 2015 Coordinated Plan starting with the state fiscal year 2021 Community Transit Grant Program grant cycle. This document is expected to be updated again in four years in concert with the Metropolitan Planning Organization’s next planned Long-Range Transportation Plan update, per federal

recommendation. 5-1 CPTHST Coordinated Public Transit–Human Services Transportation Plan APPENDIX A—MBTA, RTA, AND TMA TRANSIT SERVICES

A-1 Rockport 10 Plymouth GATRA 5 ver Gloucester Marshfield Duxbury CATA Car Kingston SCALE IN MILES Essex 0

Scituate Manchester Cohasset GATRA Pembroke Plympton Marblehead Norwell North Shore TMA Newburyport Hamilton Halifax Hull Beverly Swampscott Hanover Middleborough Hanson Hingham Salisbury Ipswich Nahant

enham Rowley

W eymouth W Rockland Newbury Salem East Topsfield Winthrop Whitman Danvers Bridgewater MBTA est ynn Abington Amesbury W L Quincy Newbury Peabody Braintree Bridgewater Holbrook Georgetown est Revere Revere Boxford W Groveland Saugus Middleton

von ynham Merrimac Bridgewater Chelsea Chelsea Boston A BAT MBTA ynnfield Malden Melrose Ra Milton L Everett Brockton

Randolph

akefield North Stoneham W Reading Haverhill North Andover Canton Stoughton Reading Somerville Easton Neponset on Medford Cambridge Valley TMA Valley

E-Z Brookline Ride aunt T MASCO Norton Woburn MVRTA Winchester Winchester Sharon

Lawrence Wilmington Arlington Figure A-1 Figure Belmont atertown TransCom Norwood Mansfield W Dedham Andover Burlington Newton estwood altham W Alewife TMA Methuen Lexington W ewksbury T alpole Foxborough Needham W

Dover 128 Seekonk Bedford GATRA Billerica Wellesley Weston Lincoln Medfield Dracut Council Middlesex 3 ttleboro Norfolk rentham Business LRTA A Plainville Natick North W Lowell Carlisle Millis Attleborough Wayland Concord Chelmsford GATRA Sherborn Fixed Route Service and Local Transit and Local Service Route Fixed MetroWest MetroWest TMA Franklin Crosstown Connect Medway estford

Sudbury

Acton W Bellingham Framingham Ashland

Maynard

yngsborough Holliston T MWRTA Littleton Box- Dunstable Stow borough South- Milford borough

Hopedale Blackstone Hudson

Marlborough yer Millville Mendon Hopkinton A LEGEND Groton Red Line Green Line Blue Line Orange Line Silver Line Commuter Rail and station Bus lines Harvard Authority Cape Ann Transportation Bolton Upton Brockton Area Transit estborough Pepperell W Berlin Uxbridge Shirley BAT CATA GATRA Regional Authority Transit Greater Attleboro-Taunton LRTA MBTA Lowell Regional Authority Transit Massachusetts Authority Bay Transportation MVRTA Authority Transportation Regional Merrimack Valley MWRTA MetroWest Regional Authority Transit Northbridge Northborough Grafton Lancaster

2019 Coordinated Public Transit–Human Services Transportation Plan • A-2 APPENDIX B—SURVEYS USED TO DEVELOP THE COORDINATED PLAN

B-1

Figure B-1 Figure Coordinated Plan Survey for Phase One Phase for Plan Survey Coordinated

2019 Coordinated Public Transit–Human Services Transportation Plan • B-2 (Figure B-1cont.)

B-3 • 2019 Coordinated Public Transit–Human Services Transportation Plan (Figure B-1 cont.) (Figure B-1

2019 Coordinated Public Transit–Human Services Transportation Plan • B-4 Coordinated PlanSurvey for Phase Two Figure B-2

B-5 • 2019 Coordinated Public Transit–Human Services Transportation Plan (Figure B-2 cont.) (Figure B-2

2019 Coordinated Public Transit–Human Services Transportation Plan • B-6 (Figure B-2cont.)

B-7 • 2019 Coordinated Public Transit–Human Services Transportation Plan (Figure B-2 cont.) (Figure B-2

2019 Coordinated Public Transit–Human Services Transportation Plan • B-8 (Figure B-2cont.)

B-9 • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan APPENDIX C—COMMENT LETTERS RECEIVED DURING PUBLIC REVIEW PERIOD

C-1

Coordinating

addition new transit addition

@gmail.com) sent a message using the contact form at form contact the using a message sent @gmail.com)

Dolanlucia th the general population on a bus or train than in a special van, such as van, such a special in than train or on a bus population general the th the Ride. I would guess the life cycle costs of making general transit general making of costs cycle life the guess would I Ride. the also would it and Ride services increasing than be lower would accessible traffic. reduce help Lucia Dolan ( Dolan Lucia https://www.ctps.org/contact. implementation: for priorities plans the support strongly I hours, operating expanding services, transit public of accessibility and improving lacking, currently are they where routes infrastructure. or a cane (uses difficulties ambulatory with son old haveI a 23 year be rather would they I know family. immediate my in senior and a scooter) wi

2019 Coordinated Public Transit–Human Services Transportation Plan • C-2

number of solid design of buses that concerns me. report. included in the Coordinated PublicTransit As aseniorwith adisability,I appreciate the areas of form at Lynn McWhood ( solid bars to grab onto in order to stand up it more difficult for peoplewho less have than perfect balance. People need straps.This greatly increases the possibilityfalls of andgenerally makes ZIP code: 02143 seat. because they can't reach asupport to allow to them toward move the empt and I seen people have unable to access open seats once the bus is in motion people struggle to stand upbecause they can't the reach straps while seated,

https://www.ctps.org/contact Iwould liketo addthat there is improvement aneedfor in the vertical support bars in the newer buses andsubstituting

linwoodplace @earthlink.net

There has beenatrend toward reducing the .

-

and feel safe. Human ServicesHuman Transportation ) amessage sent using the contact consideration

I have seenI have

y

C-3 • 2019 Coordinated Public Transit–Human Services Transportation Plan ds to to ds s of

User

Hynes Hynes

For motor WC WC motor For

accessible vehicles. accessible - For manual WC users, that means hatchback vehicles vehicles hatchback means that users, WC manual For

@gmail.com) sent a message using the contact form at form contact the using a message sent @gmail.com)

on commuter rail trains is shabby, wedged in next to bikes and doors. Thanks. At At Thanks. and doors. bikes to in next wedged shabby, is trains rail on commuter eground platforms do not provide access to trains for those in WCs. those for trains to access provide do not platforms eground 02445 code: ZIP connections, but lacks an elevator. Elevators usually smell like urine. 4) Seating for WC WC for Seating 4) urine. like smell usually Elevators an elevator. lacks but connections, users addressing by VMT reduce really could you case, son's in my least priorities. these (SUVs, etc.) for easy stowing of WCs while the rider sits in a passenger seat. in a passenger sits rider while the WCs of stowing easy for etc.) (SUVs, Snow 2) app. on the vehicle of sort that for search to be able should Lyft and Uber barrier a huge is stations, aboveground and stops intersections, at particularly removal, Line Green many Too 3) winter. in the service MBTA accessing users WC to abov bus of in terms and a destination as station important a hugely is Center Convention As the parent of a young man living in Brookline who is a new manual wheelchair user, I I user, wheelchair a new manual who is in Brookline living man a young of parent the As are TNCs that extent the To 1) following: the plan address draft this that recommend nee effort much service, and taxi Ride the complement or for substitute to expected WC provide companies that insure to be made lifts. with vans means that users, (abby.swaine Swaine Abby https://www.ctps.org/contact.

2019 Coordinated Public Transit–Human Services Transportation Plan • C-4

accessible. In order to access the train I Franklin/Dean College commuter rail I am disabled anduse power chair for mobility. I live directly across the https://www.ctps.org/contact. Donna Barrett (chumly100 ZIP code: 02038 time constraints. Nooneis willing to help me to get this accessible. becomes stop or Norfolk stop.

extremely diffic

Public transportation to these stops ends at 3pm, therefore it ult to coordinate transportation to andfrom Boston due these @yahoo.com) sent a message using the contact form at

stop. Unfortunately, this

require aride to either the Franklin Forge Park

rail stop is not wheelchair

street from the

C-5 • 2019 Coordinated Public Transit–Human Services Transportation Plan

number of of number

stupid protected bike bike protected stupid

block stretches, so no so stretches, -block around vehicles stopped to take take to stopped vehicles around

share the road unless road the share sults in more traffic congestion and more CO2 CO2 more and congestion traffic more in sults the gauntlet of a protected lane sandwiched sandwiched lane a protected of gauntlet the

It all re It

@gmail.com) sent a message using the contact form contact the using message a sent @gmail.com) usually crash at intersections, not mid not intersections, at crash usually markk02474

left turns and cyclists don't like running like don't and cyclists turns left production. Cyclists production. benefits. 02474 code: ZIP lanes are made which serve nobody. Drivers can't go can't Drivers nobody. serve which made are lanes between parked cars and a curb. and cars parked between cyclists. There is often plenty of room to to room of plenty often is There cyclists. at https://www.ctps.org/contact. small a relatively for lanes express make to lanes travel away taking Stop ( Kaepplein Mark

2019 Coordinated Public Transit–Human Services Transportation Plan • C-6

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C-7 • 2019 Coordinated Public Transit–Human Services Transportation Plan CPTHST Coordinated Public Transit–Human Services Transportation Plan