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Emergency Care Monthly Metadata

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Emergency Care Monthly Metadata Out of Hours Primary Care Services in Scotland Publication Metadata (including revision details) Metadata Description Indicator Publication Out of Hours Primary Care Services in Scotland. title Description This publication reports statistics on patient contacts at OOH Primary Care Services across Scotland during 1 April 2014 to 30 April 2021. The information presented includes numbers of contacts at OOH Primary Care, consultation type, age band, Deprivation Quintile, and patient outcome. Day of week and time of day is also included along with comparative Emergency Department activity data. Information is presented for Scotland and each NHS Board. Theme Health and Social Care. Topic Urgent and Emergency Care. Format Excel workbook and PDF. Data source(s) GP OOH Data mart. Date that data April 2021. are acquired Release date 8 June 2021. Frequency Annual. Timeframe of Data presented for 1 April 2014 to April 2021. data and timeliness Continuity of 1) A&E discharge times at hospitals in NHS Lothian were not data accurately recorded up to November 2017. The Academy of Medical Royal Colleges was commissioned by Scottish Government to ascertain the causes for the data issues in NHS Lothian. The review findings were published 26 June 2018. 2) A small number of records reported in this publication as over 12 hour waits prior to March 2014 reflect errors in recording, and are not genuine long waits. Figure 1 shows the information provided to us from NHS boards with approximate counts for the number of over 12 hour waits which are in error in 2011/12 to 2013/14. It is important to note that based on 1.6million attendances per year, these erroneous records do not impact at all on the percentage compliance with the 4 hour standard either within a Board or at a Scotland level. Number of new attendances at A&E Services across Scotland for NHS Boards with erroneous 12 hour waits, April 2011 to March 2014 2011/12 2012/13 2013/14 NHS Ayrshire & Arran 15 18 2 NHS Grampian 1 1 2 NHS Greater Glasgow & 2 4 3 NHSClyde Lothian 14 27 2 3) Some hospitals which previously submitted aggregate data have moved to submitting episode level data. The hospitals affected are listed in the List of Sites. Please bear this in mind when looking at trends in tables which are based on episode level data only; an increase in the number of attendances may be the result of additional sites submitting episode level information rather than a true increase. 4) NHS Borders Borders General Hospital transferred to a new patient management system at the end of November 2010. There was an issue with the new system that prevented the recording of different attendance categories from November 2010 to September 2011. This results in the attendance figures for Borders General being artificially inflated by approximately 0.8 % (estimated from the prior 12 month's data). Please interpret the attendances and the associated rates from this time period with caution. In April 2020, The Knoll Hospital, Hawick Community Hospital, Kelso Hospital and Hay Lodge Hospital were closed during the COVID-19 response. Though it should be noted that Hay Lodge hospital have seen very small numbers from May to November they have seen 36 patients in total, these have been recorded in the month November 2020.. 5) NHS Fife - As of 08:00 hrs on 19 January 2012 all Emergency Department (ED) services were transferred to Victoria Hospital and Queen Margaret Hospital became a Minor Injury Unit (MIU). 6) NHS Forth Valley - As of 08:00 on 12 July 2011 the ED at Stirling Royal Infirmary closed and became an MIU at Stirling Community Hospital; the MIU at Falkirk Community Hospital closed; and a new ED opened at Forth Valley Royal Hospital. ED migrated across to TrakCare during April 2019, therefore the data submitted across this period may be subject to change or refinement as this migration evolves. As such, any data recorded across this period should be viewed in this context. 7) NHS Greater Glasgow & Clyde - As of 8:00am on 2 May 2015, all A&E services at the Southern General Hospital transferred to The Queen Elizabeth University Hospital and the Southern General closed. As of 8:00am on 16 May 2015 the ED at Victoria Infirmary closed and the service transferred to The Queen Elizabeth University Hospital. The Victoria Infirmary MIU was not affected. As of 8:00am on 30 May 2015 the ED service at the Western Infirmary closed and the service transferred to The Queen Elizabeth University Hospital. The new West Glasgow MIU service opened on the Western Infirmary site. As of 08:00 hrs on 10 Jun 2015, the A&E services at the Royal Hospital for Children (Glasgow) moved location from the Yorkhill campus to The Queen Elizabeth University Hospital campus. Stobhill Hospital changed services in April 2011 from having both an ED and MIU to only having an MIU. From April 2020 until 13 July 2020, New Victoria Hospital was closed during the COVID-19 response. 7) NHS Highland - Some sites in NHS Highland which supply aggregate data have on occasion not split return attendances into unplanned and planned return attendances, so that only new attendances have been included. This issue will affect NHS Highland's total attendance figure by around 1-4% per month and has a negligible affect on Scotland's total attendances. From 20 May 2018, Raigmore hospital in NHS Highland trialled a new patient flow system. As a consequence the accuracy of some patients’ waits may have been affected between this date and 4 July, however the total number of attendances remains correct. 9) NHS Lanarkshire - The health board transferred to a new patient management system during March 2011. There was an issue with the new system that prevented the recording of different attendance categories from March to June 2011. This resulted in the attendance figures for the three EDs from March to June 2011 being artificially inflated by approximately 5.0 % (estimated from the prior 12 month's data). Please interpret the attendances and the associated rates from this time period with caution. 10) NHS Orkney - Balfour Hospital became an ED on 1 January 2014. 11) NHS Tayside - ED migrated across to TrakCare from Symphony during June 2017, therefore the data submitted across this period may be subject to change or refinement as this migration evolves. As such, any data recorded across this period should be viewed in this context. In April 2020, Crieff Community Hospital, Links Health Centre, Blairgowrie & Rattray Cottage Hospital and Pitlochry Community Hospital were closed during the COVID-19 response. 12) Changes to the way people access A&E were implemented on 3 December 2020 help people get the right care in the right place. For more information see: https://www.gov.scot/policies/healthcare- standards/unscheduled-care/ This new approach will keep people and NHS Scotland safe by ensuring A&E provides the fastest and most appropriate care for people when they really need it. While people should continue to call 999 or go directly to A&E in emergencies, those with non-life threatening conditions who would usually visit A&E should call NHS 24 on 111 – day or night. People can also continue to call their GP practice for urgent care or access help online from NHSinform.scot. NHS 24 assess people by telephone and can refer them to the right care by the right healthcare professional and as close to home as possible. If A&E is the most appropriate service to provide that care, NHS 24 will make a referral to A&E where a telephone or video consultation may be offered by A&E staff. This will help keep people safe and avoid unnecessary travel to hospital. If a face-to-face consultation is necessary, the nearest A&E may arrange an appointment to avoid waiting in crowded areas wherever possible. This means that the data presented in the weekly and monthly publications will change over time. PHS will include information on planned attendances as a separate analysis. These planned attendances will not be included in the 4 hour standard statistics. Revisions Figures contained within each publication may also be subject to statement change in future publications. See ISD Statistical Revisions Policy. If NHS boards discover that data submitted for publication is incorrect, or that data are missing, further re-submissions can be made up until the publication submission deadline date. Any revised figures will be highlighted within notes on the affected tables. Figures contained within each publication may also be subject to change in future releases as submissions may be updated to reflect a more accurate and complete set of data. Revisions relevant to this publication Concepts and Details of data items, codes and definitions along with background definitions information and glossary are available on the ISD web page http://www.isdscotland.org/Health-Topics/Emergency-Care/GP-Out- of-Hours-Services/ Relevance The following uses of the data have been identified: and key uses of the statistics • Information available to OOH to support local delivery of their services • Information to support monitoring of Health Improvement Scotland Quality Indicators for Primary Care Out of Hours Services. http://www.healthcareimprovementscotland.org/our_work/pri mary_care/out-of- hours_services/ooh_quality_indicators.aspx • Enhance information on patient journeys through unscheduled care services i.e. include data from OOH Primary Care services. • More comprehensive information on Patient outcomes following their unscheduled care journey and any subsequent planned procedures. Other uses of the data include information requests, freedom of information requests, information support to Boards; parliamentary questions. Accuracy For April 2014 to March 2015 data were initially submitted as ISD’s GP OOH Interim data files.
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