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A New Era in Risk Management

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A New Era in Risk Management Before starting his climbing, a mountain climber first takes all equipment with him and checks for their soundness; makes his plan and determines the path. Equipment and plan are prerequisites for a safe climbing. The safety, however, is provided by knowing where and how to use the equipment. A sound mountain climber knows how to tie a knot, where to drive a nail and which stone to step on. Annual Report http://www.kkb.com.tr/eng 2012 Annual Report KKB KREDİ KAYIT BÜROSU A.Ş. Barbaros Mahallesi, Ardıç Sokak, Varyap Meridian, F Blok Ataşehir-İstanbul-Türkiye Trade Registry Number: 329148-276730 Tel. : +90 216 579 29 29 Fax : +90 216 455 45 36 A New Era just like a mountain climber, knows which information a bank needs while in Risk granting and monitoring a loan and always keeps Management these information accessible. A six-floor reinforced concrete building coated with aluminum and glass on a construction area of 8.300 m2 The inauguration • Three office floors of each 790 m2 ceremony • Data Center of our new • Two basement floors building • Two seminar halls was held on • Diesel generators automatically activating in case of power failure January 17, • Water tank as a reserve in case of necessity 2013 with the • Heating and cooling with air conditioner units attendance of connected to VRV (Variable Refrigerant Volume) Deputy Prime system Minister Ali • Air cleaning system Babacan. • Fire automation • Security systems Produced by www.crosscom.biz 0216 386 32 16 A NEW ERA IN RISK MANAGEMENT We are living close to risk in every field of our lives. Several risks surround us although they might not be likely for us to notice. Even at the moments that we think we are utmost safe... Finance sector comes on top of the list where the risk is endured the most. From the conglomerates ruling over millions of dollars to the individuals as the smallest unit of the economy, there are threats surrounding all actors of the economy. Living side by side with the risks might be a part of our lives and businesses. However, it is possible to manage the risks and keep them under control. We may ensure security by analyzing the conditions and accompanying risks, which are currently available or may occur in the future, and by taking the accurate measures, continue with our lives with a peace of mind and protect our businesses. We, as KKB, dissipate the clouds with the services we offer in such an economic atmosphere full of unknowns. We ensure that all economical units, including financial institutions, manage their risks successfully and we pave the way in order for them to take controllable risks. With the radical change and restructuring process we have undergone in 2012, we are paving the way for creating the added value we provided in the financial sector as well as in the real sector by opening our information-based services to the entire real rector, individuals and organizations. We are aware that better management of credit risk by the real sector will reduce the credit risk of the financial sector. In our Annual Report 2012, we are sharing our activities we have performed in order for the wheels of the economy to rotate securely, as well as our financial portrait with you. CONTENTS INTRODUCTION 4 KKB at a Glance 8 KKB in Brief and Historical Progress 9 Vision, Mission, Strategies 10 Milestones MANAGEMENT 14 Message from the Chairman of the Board 16 Message from the General Manager 18 Board of Directors and Audit Committee 24 Associate Members & Members 26 Executive Board ACTIVITIES IN TRADITIONAL SERVICES 2012 30 The Credit Reference System (CRS) 31 Credit Bureau Score (CBS) 31 MİDES 32 Commercial Bureau System 32 Limit Control System (LCS) 32 Security Systems NEW SERVICES 34 Check Report 35 Risk Report 35 Consumer Indebtedness Index (CII) CONTENTS PLANS AND R&D 38 E-Report System ACTIVITIES 38 Check Index FOR 2013 39 Commercial Credit Note 39 GeoMIS - Map Based Reporting Service 40 New Risk Center Services 40 Other Planned Services BOARD OF 44 Investments DIRECTORS 45 Innovation in Services Organizational Structuring REPORT 2012 48 49 Human Resources 50 Risk Management 52 Audit 53 Competitive Status of Company Executives 53 Financial Rights Granted, Sanctions and Punishments Applied to Board Members and Top Executives 53 Donations, Aids and Social Responsibility Projects 53 Dividend Distribution Proposal 54 Declaration of Conformity for Annual Report 55 Agenda of Ordinary General Assembly 56 Audit Committee Report KKB 2012 ANNUAL REPORT KKB AT A GLANCE KKB HAS UNDERGONE A RADICAL CHANGE IN 2012 AND EXPANDED ITS SERVICE PORTFOLIO AND TARGET AUDIENCE FOLLOWING THIS CHANGE, A WIDE RANGE OF AUDIENCE FROM PUBLIC INSTITUTIONS TO BANKS, FROM PRIVATE SECTOR TO INDIVIDUALS IS ABLE TO BENEFIT FROM THE SERVICES OF KKB Banks Legal Authorities Participation Banks Individuals Consumer Financing Companies Real Sector Leasing Companies Credit Insurance Companies Factoring Companies 4 INTRODUCTION 136 76 102 33% 162% INCREASE IN INCREASE IN THE NUMBER OF THE NUMBER OF KKB MEMBERS STAFF 29 Number of Members Number of Staff 2011 2012 2011 2012 number of accounts KKB is 167,8 Turkey’s Total million first and only credit bureau 245,5 million queries in CRS in 2012 38 banks 9 financial institutions generated bureau 72 factoring companies scores for individuals 16 leasing companies 1 insurance company 208,4 million total 136 members 5 KKB 2012 ANNUAL REPORT NUMBER OF CRS QUERIES +20,5% 2008 2009 2010 2012 245.506.151 104.643.467 115.477.969 161.567.532 2011 203.711.896 NUMBER OF COMMERCIAL BUREAU QUERIES +16,9% 2008 2009 2010 2012 1.708.298 5.246 22.520 236.670 2011 1.461.539 NUMBER OF BUREAU SCORES FOR INDIVIDUALS +22,2% 2008 2009 2010 2012 208.423.568 66.066.818 97.753.788 137.698.115 2011 170.566.036 NUMBER OF CREDIT ACCOUNTS IN CRS +10,8% 2008 2009 2010 2012 167.812.059 102.988.385 116.121.333 133.463.002 2011 151.409.059 NUMBER OF MEMBERS +33,0% 2008 2009 2010 2012 136 38 77 99 2011 102 NUMBER OF STAFF +162,1% 2008 2009 2010 2012 76 27 27 28 2011 29 6 INTRODUCTION MONTHLY QUERY RECORDS IN CRS +28,3% 2008 2009 2010 2012 25.571.790 12.977.627 17.133.752 20.624.099 2011 19.935.339 NUMBER OF LCS TRANSACTIONS +76,7% 2008 2009 2010 2012 33.032.732 15.202.559 12.185.474 14.426.485 2011 18.698.874 TOTAL NUMBER OF FILES IN SABAS +7,7% 2008 2009 2010 2012 19.220 9.662 12.704 16.166 2011 17.852 NuMBER OF DıSputES ıN MİDES -25,5% 2008 2009 2010 2012 229.973 119.331 255.402 329.863 2011 308.559 MİDES DıSputES RESpONSE tıMES -18,8% 2008 2009 2010 2012 1 hr 20 mn 1 hr 45 mn 1 hr 55 mn 1 hr 30 mn 2011 1 hr 35 mn 7 KKB 2012 ANNUAL REPORT KKB IN BRIEF AND HISTORICAL PROGRESS Launching innovations in every field in 2012, KKB has achieved a more dynamic structure in order to meet the expectations of the finance sector and the real sector with the change and transformation it has undergone during its 17th year of foundation. Turkey’s first Credit Bureau, Kredi Kayıt Bürosu was founded on April 11, 1995 with the initiatives of The Banks Association of Turkey and partnership of 11 leading banks of the sector. Today, KKB has 136 members consisted of 38 banks, 9 consumer financing companies, 72 factoring companies, 16 leasing companies and 1 insurance company, which 9 of these are shareholders of KKB. KKB was founded with the objective to facilitate the exchange of information and documents between the credit institutions (deposit banks and participation banks) and financial institutions (organizations other than credit institutions established to perform insurance, private pension fund or capital market activities or to engage in at least one of the fields of activity set out in the Banking Law as well as development and investment banks and financial conglomorate companies) through the companies to be founded by at least five banks pursuant to the Banking Law No. 5411 (Article 73/4). The member organizations exchange the credit information of their clients through KKB as of April 1999 pursuant to the same article of this Law. Following the economic crisis in 2001, KKB has undertaken a significant role in credit decision-making processes of the banks and steady growth of the credit market. KKB has taken its place as an exemplary organization in the world with its premium payment structure ensuring the sharing of both positive and negative credit information and encouraging this information exchange. KKB data is widely used in allocation, monitoring and collection processes for credit risk management of the banks and other financial institutions. Each customer available in KKB database is queried 10 times a year in average and the banks are able to give more accurate decisions about their clients thanks to these queries. Developing and growing KKB has offered some specific information, which were only open to banks to date, to the use of real and legal entities through Check Report and Risk Report systems launched in 2012. KKB will continue to develop its new products and services and to add value to the finance sector and real sector during the upcoming year. 8 INTRODUCTION MISSION Offering best of the information and tools needed by finance sector and real sector for effectively managing the risks VISION Being the growing value of Turkey and the exemplary leader credit bureau of the world by exceeding the expectations with the innovative products and services STRATEGIES SHORT-TERM Playing an active role in Risk Center endeavor and ensuring that the infrastructure established covers the needs in the best possible way Starting product diversification through strategic partnerships
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