Tallinn Municipal Engineering Services Department
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TALLINN MUNICIPAL ENGINEERING SERVICES DEPARTMENT Tallinn 2014 1 CONTENTS ORGANISATION OF THE ADMINISTRATIVE AGENCY AND ITS AREA OF GOVERNMENT ................................................................................................................ 3 MANAGEMENT SYSTEM .............................................................................................. 4 HISTORY ........................................................................................................................... 5 MAIN TASKS .................................................................................................................... 8 ADMINISTRATED AGENCIES .................................................................................... 10 MOST IMPORTANT ACTIVITIES AND ACHIEVEMENTS OF TALLINN MUNICIPAL ENGINEERING SERVICES DEPARTMENT IN 2013 AND OBJECTIVES FOR 2014 ................................................................................................. 13 THE MOST IMPORTANT OBJECTIVES OF THE MUNICIPAL ENGINEERING SERVICES DEPARTMENT FOR THE BUDGET YEAR 2014 ................................... 23 2 ORGANISATION OF THE ADMINISTRATIVE AGENCY AND ITS AREA OF GOVERNMENT The area of activity of the Tallinn Municipal Engineering Services Department is organising the construction, repairs and maintenance of Tallinn’s municipal engineering works, including streets, roads and utility networks, and providing other public services in the field of municipal engineering to Tallinn’s public, guided by the objective of ensuring favourable living environment in Tallinn and by the principles of sustainable development. The Department’s partners in the meaning of the management system are organisations or persons to whom the Department provides or sells services. The Department acts in the framework of its funds allocated from the city’s budget. The Department’s budget is divided into operating expenses and investments. Operating expenses are divided into product categories: roads and streets, traffic management, and public maintenance. The investments of Tallinn Municipal Engineering Services Department are divided between the following fields of activity: public maintenances, culture, roads and streets. The mission of Tallinn Municipal Engineering Services Department is to maintain and develop the city’s infrastructure with the objective to ensure convenient and safe city space, acting on the City Government’s assignments and other legal acts and within the resources allocated for the tasks, involving specialised enterprises and the public. There is ongoing exchange of work experience with foreign colleagues and active participation in seminaries of the Estonian Association of Municipal Engineering as both organisers and listeners. Studies are conducted in co-operation with various universities and active co-operation takes place with colleagues from other units of Tallinn City Government. To better organise its work, Tallinn Municipal Engineering Services Department has developed a management system which it continually improves. Its purpose is to manage and motivate the Department’s employees to fulfil the expectations and needs of clients and co- operation groups ever better, to improve the personnel’s qualification and capabilities, and to achieve faster and more completely the objectives of the Municipal Engineering Services Department. The entire collective is active in consistent development. 3 MANAGEMENT SYSTEM The area of activity of the Tallinn Municipal Engineering Services Department is organising the construction, repairs and maintenance of Tallinn’s municipal engineering works, including streets, roads and utility networks, and providing other public services in the field of municipal engineering to Tallinn’s public, guided by the objective of ensuring favourable living environment in Tallinn and by the principles of sustainable development. Tallinn Municipal Engineering Services Department is the first and thus far the only local government administrative agency in Estonia which has a management system complying with the requirements of the quality management system standard ISO 9001 and the environmental management system standard ISO 14001. The certificates include the organisation of activities related to provision of public services. Development and implementation of the systems provides clarity concerning the Department’s activities and achievement of its objectives, so that the city’s inhabitants can remain satisfied with the services provided to them now and in the future. According to the results of the certification’s follow-up audit performed by AS Metrosert in 2013, the quality and environment management system of Tallinn Municipal Engineering Services Department complies with the requirements of the standards ISO 9001 and ISO 14001. The management system developed encompasses the Department’s most important area of activity: “Public services provided by Tallinn Municipal Engineering Services Department”. The public services provided by the Department are listed on the City Government’s website at www.tallinn.ee. The quality of public services provided by the Department is ensured with procedures for those services, adopted in Tallinn Municipal Engineering Services Department. The management system’s documents are approved with an order of the Head of Tallinn Municipal Engineering Services Department. The procedures are reviewed each year in the course of an internal audit and if necessary then clarified and supplemented, then approved again. The organisation’s mission is the purpose of its establishment and work in the widest sense. The mission of Tallinn Municipal Engineering Services Department is to organise the activities related to development, construction and maintenance of the city’s infrastructure with the objective to ensure environment-friendly, convenient and safe 4 city space, acting on the City Government’s assignments and other legal acts and within the resources allocated for the tasks, involving specialised enterprises and the public. “Environmental Plan 2014” and “Quality Objectives 2014” are approved with Order No. 1.1- 15/226 dated 17.12.2013 of the Head of Tallinn Municipal Engineering Services Department. THE DEPARTMENT’S MANAGEMENT STRUCTURE 1. HEAD OF DEPARTMENT 1.1. OFFICE 3. DEPUTY HEAD OF 2. DEPUTY HEAD OF DEPARTMENT DEPARTMENT 1.2. ECONOMIC DIVISION 3.1. ENGINEERING 2.1. CONSTRUCTION AND DIVISION SUPERVISION DIVISION 2.2. PROJECTS AND 1.3. REGISTER DIVISION 3.2. MAINTENANCE DIVISION SURVEYS DIVISION 2.3. EARTHWORKS 1.4. KADRIORU PARK DIVISION HISTORY The structure of Tallinn Town Council and later Tallinn City Government has changed repeatedly throughout the times. For example, the materials of Tallinn City Mansions Committee start from the year 1681 and those of Tallinn City Port Committee start from 1858. The City Government’s structure was strongly affected by the police reform of 1888 and the court reform of 1889. The joint office of the City Council and the City Government, the Market Prices Office, the Technical Division, the Police Board, the City Treasury, the Permanent Committees for economy, road construction, welfare, apartments, fire-fighting, boulevards, health care, lighting, water supply, etc. and several temporary committees were subordinated to the City Government. Over times, the City Government’s structure was supplemented and the former committees were replaced by divisions having rather more employees. The most important among them in 5 terms of municipal engineering was the Construction Division of Tallinn City Government, established in 1918 and used as a basis in 1940 for establishing most of the enterprises subordinated to the Municipal Engineering Department of the Executive Committee of Tallinn City Council of Working People’s Representatives. The municipal engineering part of the Department’s name (kommunaalmajandus in Estonian), having rooted into people’s minds over the years, remained even after the restoration of Estonia’s independence, while other names given to public authorities by the Soviet regime were changed. There was a reason to that – municipal engineering seems to fit the content of the Department’s activities better than its earlier names. The extraordinary importance of the Department is also indicated by its large number of employees. In the summer of 1941, a total of 14,000 people worked in the city’s municipal engineering system. The personnel was this numerous because many nationalised enterprises were subordinated to the Municipal Engineering Department. Under the Executive Committee of Tallinn City Council of Working People’s Representatives, many enterprises were gradually established also after the war, and those were then subordinated to the Municipal Engineering Department after its restoration in 1944. By necessity, all agencies under this department were involved for a long time in elimination of war damage. Other factors facilitating the development of a department with high personnel numbers was the shortage of mechanisms, the large number of intermediaries, the status as a capital of a Soviet Republic, etc. Already the Residential Division which was subordinated to the Municipal Engineering Department until 1945 employed a couple of thousand people. In the autumn of 1944, a total of 5,775 people worked in enterprises subordinate to the Municipal Engineering Department. Tallinn Municipal Engineering Department was established under the Executive Committee of Tallinn City Council of Working People’s Representatives