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POSTAL BULLETIN 22227 (2-28-08) „ for Employees at CONTENTS INFORMATION DESK USPSNEWS@WORK

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POSTAL BULLETIN 22227 (2-28-08) „ for Employees at CONTENTS INFORMATION DESK USPSNEWS@WORK Front Cover Also on the Web: For customers at www.usps.com/cpim/ftp/bulletin/pb.htm 2 POSTAL BULLETIN 22227 (2-28-08) For employees at http://blue.usps.gov CONTENTS INFORMATION DESK USPSNEWS@WORK . 3 Delivery and Retail TODAY’S MAIL NEEDS USPS.COM . 5 CARS Indicia . 51 POLICIES, PROCEDURES, AND Finance FORMS UPDATES Household Diary Study . 51 Manuals Marketing ASM Revision: Passport Application Acceptance Service . 15 Mail Alert . 53 DMM Revision: Automation Compatibility Requirements Philately for Enhanced Carrier Route Letter-Size Standard Mail . 15 Pictorial Postmarks Announcement . 55 DMM Revision: Priority Mail Reshipment — Available for How to Order the First Day of Issue Digital Color Mail Sent to Street Addresses . 16 or Traditional Postmarks . 61 DMM Revision: Express Mail Sunday/Holiday Delivery Premium . 17 DMM Revision: Priority Mail Large Flat-Rate Box — PULL-OUT INFORMATION Domestic . 18 DMM Revision: Premium Forwarding Service . 20 Fraud DMM Revision: Express Mail Reshipment — Available Invalid Express Mail Corporate Account Numbers . 25 for Mail Sent to Business Street Addresses . 22 Missing, Lost, or Stolen U.S. Money Order Forms . 27 DMM Revision: Clarification of Standards Relating to Missing, Lost, or Stolen Canadian Money Order Forms . 32 the Deposit of Mail . 23 Verifying U.S. Postal Service Money Orders . 35 IMM Revision: Priority Mail Large Flat-Rate Box — Counterfeit Canadian Money Order Forms . 35 International. 24 Toll-Free Number Available to Verify Canadian Money Orders . 35 Handbooks Handbook AS-805 Revision: Organizations and Personnel . 43 Other Information Overseas Military Mail . 36 Publications Publication 51 Revision: Priority Mail Large Flat-Rate Box — International. 43 Revised Publication 133, What You Need to Know Postal Bulletin Index About EEO. 44 Annual Index. PB 22224 (01-17-08) Publication 205 Revision: New Rate Ingredients for Priority Mail Large Flat-Rate Boxes . 45 Publication 431 Revision: Changes to Post Office Box Service and Caller Service Fee Groups . 46 Tiffany Lamp stamp Management Instructions New Management Instruction: Cellular Services. 50 Ordering Information: Following is the list of postal stock numbers (PSNs) to use when ordering copies of the Postal Bulletin from the MDC: PB 22227: 7690-10-000-6443 PB 22219: 7690-09-000-9370 PB 22211: 7690-09-000-9362 PB 22203A: 7690-09-000-9947 PB 22226: 7690-10-000-6442 PB 22218: 7690-09-000-9369 PB 22210: 7690-09-000-9361 PB 22203: 7690-09-000-9354 PB 22225: 7690-10-000-6441 PB 22217: 7690-09-000-9368 PB 22209: 7690-09-000-9360 PB 22202: 7690-09-000-9353 PB 22224: 7690-09-000-9375 PB 22216: 7690-09-000-9367 PB 22208: 7690-09-000-9359 PB 22201: 7690-09-000-9352 PB 22223: 7690-09-000-9374 PB 22215: 7690-09-000-9366 PB 22207: 7690-09-000-9358 PB 22200: 7690-09-000-9351 PB 22222: 7690-09-000-9373 PB 22214: 7690-09-000-9365 PB 22206: 7690-09-000-9357 PB 22199: 7690-09-000-9350 PB 22221: 7690-09-000-9372 PB 22213: 7690-09-000-9364 PB 22205: 7690-09-000-9356 PB 22198: 7690-08-000-4079 PB 22220: 7690-09-000-9371 PB 22212: 7690-09-000-9363 PB 22204: 7690-09-000-9355 PB 22197: 7690-08-000-4078 USPSNEWS@WORK POSTAL BULLETIN 22227 (2-28-08) 3 USPSNEWS@WORK Box it up! closing time still get a next-day commitment on their Post Office Boxes Express Mail. have been around for a The New York Metro Area upgraded 57 five-digit ZIP long time, but lately Codes from 3 P.M. to noon next-day service, and proposed they’re enjoying a resur- later standard times for retail acceptance units for 418 ZIP gence in popularity. Codes. And they should be. New York Metro has only two districts with five-digit Post Office Boxes offer offices — Caribbean and Westchester — that aren’t able to our customers many provide 100-percent next-day delivery due to transporta- benefits. Typically, mail for PO Boxes is posted in the tion issues and their location. Still, fifteen ZIP Codes in the morning, meaning customers get their mail earlier in the Caribbean and ten in Westchester will be upgraded from day. Extended lobby hours in many Post Offices are mak- two-day to next-day service. ing PO Boxes more accessible to customers who can’t visit us during regular business hours. And “Post Office Box Availability” tags are letting customers in our lobbies know Taking a bite out of ID theft that boxes are available for rent immediately. The Postal Service Customers who can’t make it to our lobbies can go has delivered an impor- online to check for available PO Boxes at www.usps.com/ tant letter from PMG poboxes. Search by either ZIP Code or address for a list of Jack Potter to the coun- the closest Post Offices with available box sizes and asso- try’s 121 million house- ciated six-month box fees. holds urging Americans to guard against identity theft. Increasing our Express Mail reach Potter said he was As part of the Postal Service’s ongoing efforts to pro- pleased a recent Fed- mote Express Mail, two postal areas announced significant eral Trade Commission (FTC) survey on identity theft con- improvements to their overnight reach — a crucial part of cluded that only 2 percent of all victims reported the theft making the Postal Service’s premier product more attrac- was connected to the mail. “But that’s still too many,” tive to customers. Potter wrote. The Northeast and New York Metro Areas have both Now, USPS is teaming with the FTC to fight ID theft. announced changes that put them on track to meet the “We will keep working to make the mail even more secure organization’s national target of 85 percent overnight deliv- and strive to reduce that percentage to zero,” Potter wrote. ery by April. “Your identity is valuable. If someone steals it to commit In the Northeast Area, 271 more ZIP Code pairs have fraudulent acts, it can affect every aspect of your life — been upgraded from two-day to next-day. Other improve- your credit standing, your ability to buy a car or house, even ments include checking office times at retail acceptance get a job or medical care.” units to ensure that overnight reach for both air and surface The Postal Service has distributed an FTC brochure destinations have been addressed independently of each providing tips and tools to help Americans protect their other in the directories. Retail acceptance unit closing identities. Mailed with Potter’s letter, the brochure also times also were extended to match the time retail counters includes information to help people who become victims of close, to ensure that customers in retail lobbies around identity theft. 4 POSTAL BULLETIN 22227 (2-28-08) USPSNEWS@WORK USPS joins HBO to promote John Adams Business development teams go from miniseries pilot to permanent USPS and Home The results are in, and the business development teams Box Office (HBO) are (BDTs) tested in 34 districts last year have been an over- jointly promoting the whelming success. Now, every district will have a perma- upcoming cable net- nent BDT in place. work’s miniseries, John BDT members helped generate new revenue and retain Adams, and National current customers. They also improved customer satisfac- Card and Letter Writing tion and strengthened Business Connect and Customer Month. Connect participation, according to Deputy PMG Pat The HBO production Donahoe. is based on the book “More than ever, we need to focus our efforts on build- John Adams, by Pulitzer ing customer loyalty and profitability,” said Donahoe. “I Prize winner David would like to thank the 34 managers who took the lead to McCullough. The best- prove the BDTs a success. Your efforts have set the stage selling biography of the for our organization as we move forward to meet customer founding father centers needs in a competitive environment.” on the letters Adams New BDT managers will be appointed in most districts. and his wife, Abigail, USPS-HBO signage promoting the John Adams miniseries. The Postal Service will also hire additional small business wrote each other during specialists in all districts. Each team will report to its district their courtship and marketing manager. The full-scale program should be in 54-year marriage. place by April. USPS has launched a multifaceted 60-day campaign highlighting the HBO series’ focus on the Adams’ family let- ters and encouraging Americans to rediscover letter writing — especially in March during National Card and Letter Writing Month. The USPS campaign includes a national cancellation featuring an Adams quote, “Let us dare to read, think, speak and write,” and a new Web site — www.poweroftheletter.com. Postal receipts from point-of- service terminals and Automated Postal Centers will include the Adams quote and the Web site. Standees and window clings will appear in nearly 12,000 Post Offices around the country promoting the Web site and the miniseries. HBO will premiere its seven-part miniseries with two episodes on Sunday evening, March 16. Episodes 3–7 will air the subsequent five Sundays, with the series ending April 20. USPS National Emergency Hotline Is your facility operating? Call 888-363-7462 TODAY’S MAIL NEEDS USPS.COM POSTAL BULLETIN 22227 (2-28-08) 5 Today’s MailNeedsUSPS.com 6 POSTAL BULLETIN 22227 (2-28-08) TODAY’S MAIL NEEDS USPS.COM Today’s Mail Needs USPS.com Contents Overview . 7 What’s Inside . 7 Publicity Ideas. 8 Key Messages. 8 Letter to the Editor (request for coverage) . 8 Service Talk: USPS.com Week — March 10–14, 2008 .
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