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Spring 2005 Edition SPRING 2005 PROVIDING CUTTING-EDGE KNOWLEDGE TO The Business GOVERNMENT LEADERS of Government 3 From the Editor’s Keyboard 4 Conversations with Leaders A Conversation with Kenneth Feinberg A Conversation with Admiral James Loy 15 Profiles in Leadership Ambassador Prudence Bushnell Ambassador Prudence Bushnell Patrick R. Donahoe William E. Gray Patrick R. Donahoe William E. Gray Ira L. Hobbs Fran P. Mainella Michael Montelongo Kimberly T. Nelson Rebecca Spitzgo Major General Charles E. Williams 42 Forum: The Second Term Forum Introduction: The Second Term of George W. Bush Ira L. Hobbs Fran P. Mainella Michael Montelongo 44 The Second Term: Insights for Political Appointees The Biggest Secret in Washington Getting to Know You Performance Management for Political Executives 54 The Second Term: Major Challenges Looking Ahead: Drivers for Change President’s Management Agenda: What Comes Next? Kimberly T. Nelson Rebecca Spitzgo Major General Charles E. Williams Challenge 1: Public-Private Competition Challenge 2: Pay for Performance Challenge 3: Government Reorganization Challenge 4: Managing for Results 85 Research Abstracts www.businessofgovernment.org Discover the best ideas in government REPORTS HOW TO ORDER 2004 Presidential Transition Series Human Capital Management Series Reports Getting to Know You: Rules of Engagement Pay for Performance: A Guide for Federal Download from: for Political Appointees and Career Executives Managers by Howard Risher www.businessofgovernment.org. by Joseph A. Ferrara and Lynn C. Ross Managing for Performance and Results Series To order a hard copy, go to: Becoming an Effective Political Executive: Staying the Course: The Use of Performance www.businessofgovernment.org/order. 7 Lessons from Experienced Appointees Measurement in State Governments (2nd edition) by Judith E. Michaels by Julia Melkers and Katherine Willoughby Books Government Reorganization: Strategies and Performance Management for Career Order from online booksellers, Tools to Get It Done by Hannah Sistare Executives: A “Start Where You Are, Use What including www.rowmanlittlefield.com, You Have” Guide (2nd edition) by Chris Wye or by calling the publisher at: Performance Management for Political (800) 462-6420. Executives: A “Start Where You Are, Market-Based Government Series Use What You Have” Guide by Chris Wye Designing Competitive Bidding for Medicare by John Cawley and Andrew B. Whitford Collaboration: Partnerships and Networks Series The Quest to Become “One”: An Approach Competitive Sourcing: What Happens to Federal to Internal Collaboration by Russ Linden Employees? by Jacques S. Gansler and William Lucyshyn E-Government Series Innovation in E-Procurement: The Italian Implementing Alternative Sourcing Strategies: Experience by Mita Marra Four Case Studies edited by Jacques S. Gansler and William Lucyshyn From E-Government to M-Government? Emerging Practices in the Use of Mobile Technology by State Governments BOOKS by M. Jae Moon Managing for Results 2005 Government Garage Sales: Online Auctions as edited by John M. Kamensky and Albert Morales Tools for Asset Management by David C. Wyld (Rowman & Littlefield Publishers, Inc.) Table of Contents From the Editor’s Keyboard 3 By Paul Lawrence Conversations with Leaders 4 A Conversation with Kenneth Feinberg, Special Master, September 11th Victim Compensation Fund ......................................................................4 A Conversation with Admiral James Loy, Former Deputy Secretary, Department of Homeland Security ..........................................................9 Profiles in Leadership 15 Edited by Amanda K. Lopez and Lesley A. Bowling Ambassador Prudence Bushnell, Dean, Leadership and Management School, Foreign Service Institute, Department of State............................15 Patrick R. Donahoe, Chief Operating Officer and Executive Vice President, United States Postal Service ..................................................18 William E. Gray, Deputy Commissioner for Systems, Social Security Administration........................................................................................21 Ira L. Hobbs, Chief Information Officer, Department of the Treasury......24 Fran P. Mainella, Director, National Park Service, Department of the Interior ........................................................................................27 Michael Montelongo, Assistant Secretary of the Air Force for Financial Management and Comptroller................................................................30 Kimberly T. Nelson, Chief Information Officer and Assistant Administrator for Environmental Information, Environmental Protection Agency..........33 Rebecca Spitzgo, Program Manager, Grants.gov, Department of Health and Human Services ..............................................................................36 Major General Charles E. Williams (U.S. Army, Ret.), Director, Bureau of Overseas Buildings Operations, Department of State ........................39 Forum: The Second Term 42 Forum Introduction: The Second Term of George W. Bush By Mark A. Abramson................................................................................42 The Second Term: Insights for Political Appointees................................44 The Biggest Secret in Washington By Mark A. Abramson and Paul R. Lawrence ................................................44 Getting to Know You: Increasing Understanding Between Appointees and Careerists By Joseph A. Ferrara and Lynn C. Ross..........................................................46 Performance Management for Political Executives By Chris Wye............................................................................................50 The Second Term: Major Challenges ......................................................54 Looking Ahead: Drivers for Change By Jacques S. Gansler ................................................................................54 President’s Management Agenda: What Comes Next? By Jonathan D. Breul ................................................................................58 Challenge 1: Public-Private Competition By Jacques S. Gansler and William Lucyshyn ................................................60 Challenge 2: Pay for Performance By Howard Risher................................................................................................66 Challenge 3: Government Reorganization By Hannah Sistare ....................................................................................73 Challenge 4: Managing for Results By John Kamensky and Albert Morales ........................................................78 SPRING 2005 IBM Center for The Business of Government 1 [ TABLE OF CONTENTS ] continued Research Abstracts 85 2004 Presidential Transition Series Government Reorganization: Strategies and Tools to Get It Done............85 Performance Management for Political Executives: A “Start Where You Are, Use What You Have” Guide ..............................85 Becoming an Effective Political Executive: 7 Lessons from Experienced Appointees (2nd edition) ....................................................85 Getting to Know You: Rules of Engagement for Political Appointees and Career Executive ..............................................................................86 Collaboration: Partnerships and Networks Series The Quest to Become “One”: An Approach to Internal Collaboration........86 E-Government Series Restoring Trust in Government: The Potential of Digital Citizen Participation ............................................................................................86 From E-Government to M-Government? Emerging Practices in the Use of Mobile Technology by State Governments....................................87 Government Garage Sales: Online Auctions as Tools for Asset Management ..........................................................................................87 Innovation in E-Procurement: The Italian Experience ..............................87 Human Capital Management Series Pay for Performance: A Guide for Federal Managers ................................88 Managing for Performance and Results Series Performance Management for Career Executives: A “Start Where You Are, Use What You Have” Guide (2nd edition) ................................88 Staying the Course: The Use of Performance Measurement in State Governments ............................................................................88 Market-Based Government Series Competitive Sourcing: What Happens to Federal Employees?..................89 Implementing Alternative Sourcing Strategies: Four Case Studies ............89 Designing Competitive Bidding for Medicare ..........................................89 The Business of Government is published by IBM Business Consulting Services, 1301 K Street, NW, Fourth Floor, West Tower, Washington, DC 20005. For sub- scription information, call (202) 515-4504. World Wide Web page: www.businessofgovernment.org. Copyright 2005 IBM Business Consulting Services. All rights reserved. No part of this publication may be reproduced in any form, by microfilm, xerography, or otherwise, without the written permission of the copyright owner. This publication is designed to provide accurate information about its subject matter, but is distributed with the understanding that the articles do not constitute legal, accounting, or other professional advice. 2 www.businessofgovernment.org The Business of Government From the Editor’s Keyboard By Paul Lawrence Public
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