Strategic Sourcing in UK HEIs: Assessing the Options Final Report Dr Wendy Phillips Bristol Business School Faculty of Business and Law University of the West of England Dr Dharm Kapletia Bristol Business School Faculty of Business and Law University of the West of England First published in April 2014 Published by the University of the West of England Bristol Business School UWE Frenchay Campus Coldharbour Lane Bristol BS16 1QY United Kingdom Tel: +44 (0) 117 32 83610 E-mail:
[email protected] www.uwe.ac.uk/bbs Copyright 2014 © UWE All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording or any information storage and retrieval system, without prior permission in writing from the copyright owner. Printed in the United Kingdom This report is intended for free use and distribution within the United Kingdom’s Higher Education Institutions. The electronic version of the report is freely available for download from: www.EfficiencyExchange.ac.uk Strategic Sourcing in UK HEIs: Assessing the Options Contents 4 Acknowledgements 4 5 Executive Summary 5 7 Introduction 7 8 Background 8 12 Outsourcing in UK HEIs 12 Activities suitable for outsourcing Core business activities Barriers to outsourcing 26 Focal points 26 Assessing the business need Evaluating outsourcing contracts Managing and realising the benefits of outsourcing contracts Managing the transition process Developing the ‘intelligent customer’ Selecting the right commercial vehicle