SMC Support Guide for Users – North, Central & South America –
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SMC Support Guide for Users – North, Central & South America – SMC’s total worldwide support system provides SMC product users with a sense of security. P-E05-7B A GlobalGlobal NeNetworkNetwork 40 20 35 31 4 19 ETC 18 28 (European Technical Centre) U.K. 38 29 44 25 30 32 13 22 17 37 12 43 27 24 21 41 16 34 26 14 36 15 39 10 33 JTC 23 42 (Japan Technical Center) Tsukuba 70 60 50 54 GTC 47 59 (Germany Technical Center) Germany 61 45 62 65 46 52 8 68 67 75 56 53 55 73 UTC (U.S. Technical Center) U.S.A. 74 66 76 CTC (China Technical Center) China 48 11 71 6 63 69 7 57 3 NNorth,orth, 9 2 AAfricafrica 45 Algeria CCentralentral andand 46 Egypt 51 47 Morocco 49 48 Nigeria 5 1 SSouthouth AAmericamerica 49 South Africa 50 Tunisia 1 Argentina EEuropeurope 64 2 Bolivia 12 Austria 29 Lithuania 3 Brazil 13 Belgium 30 Netherlands AAsiasia OOceaniaceania 4 Canada 14 Bosnia-Herzegovina 31 Norway 51 Australia 64 New Zealand 5 Chile 15 Bulgaria 32 Poland 52 Bahrain 65 Pakistan 6 Colombia 16 Croatia 33 Portugal 53 Bangladesh 66 Philippines 7 Ecuador 17 Czech Republic 34 Romania 54 China 67 Qatar 8 Mexico 18 Denmark 35 Russia 55 Hong Kong 68 Saudi Arabia 9 Peru 19 Estonia 36 Serbia 56 India 69 Singapore 10 U.S.A. 20 Finland 37 Slovakia 57 Indonesia 70 South Korea 11 Venezuela 21 France 38 Slovenia 59 Israel 71 Sri Lanka 22 Germany 39 Spain 60 Japan 73 Taiwan 23 Greece 40 Sweden 61 Jordan 74 Thailand 24 Hungary 41 Switzerland 62 Kuwait 75 United Arab Emirates 25 Ireland 42 Turkey 63 Malaysia 76 Viet Nam 26 Italy 43 Ukraine 27 Kazakhstan 44 U.K. 28 Latvia ∗ The names of countries listed in each area are alphabetically indexed. 1 2 A INDEX SMC Subsidiaries and Distributors / Sales Partners 1 U.S.A. SMC Corporation of America ……………………………Page 5 to 12 2 Canada SMC Pneumatics (Canada) Ltd. …………………………Page 5 to 12 3 Mexico SMC Corporation (México), S.A.de C.V. ……………Page 13 to 14 4 Brazil SMC Pneuma˜ticos do Brasil Ltda. …………………Page 15 to 16 5 Chile SMC Pneumatics (Chile) S.A. …………………………………Page 17 6 Colombia SMC Colombia Sucursal de SMC Chile S.A. ……………Page 17 7 Argentina SMC Argentina S.A. ………………………………………………Page 18 8 Bolivia SMC Pneumatics Bolivia S.r.l. …………………………………Page 19 9 Venezuela SMC Neumatica Venezuela S.A. ……………………………Page 20 10 Peru SMC CORPORATION PERU S.A.C. …………………………Page 21 11 Ecuador ASSISTECH CIA. LTDA. (Distributor) ……………………………Page 21 Information ……………………………………………………………………………………Page 22 SMC Subsidiaries Distributor/Sales partner A 3 SMC Service in North & Central / South America The Americas Zone supports customer requirements with more than 60 sales branches, 7 local production facilities and over 2,000 employees. Additional distribution provides support to Central/South America as well as the Caribbean region. With this network, they offer customer requirements for specials, application assistance and local product provision. They also provide assistance in education on pneumatics by using a training kit and/or materials. SMC cooperates closely with Japanese companies in America to responsibly provide all possible services. Network in North, Central & South America Valencia Colombia 9 6 Venezuela Santa Fe de Bogota Quito 11 Ecuador (Distributor) Peru (Distributor) 10 4 2 Lima Brazil Canada Bolivia 8 Santa Cruz São Paulo Toronto 1 5 Chile U.S.A. 7 Noblesville Argentina Santiago Buenos Aires 3 Mexico Silao 4 U.S.A. / Canada Country Code for U.S.A. / Canada International Calls 1 SMC Corporation of America 10100 SMC Blvd. Noblesville IN 46060, U.S.A. Phone: 317-899-4440 Fax: 317-899-0819 URL http://www.smcusa.com Headquartered in the city of Indianapolis, Indiana with main factory, SMC Corporation of America started service in the US market in 1972. In 2009, they moved their headquarters, main fac- tory and central warehouse into Noblesville, Indiana, and expanded the product models and the volume of inventory to reinforce coast to coast service pro- vision. Now, they have established a network comprising of 23 sales offices and more than 100 distributors throughout the country. This makes double sure of the ability of providing detailed service to the cus- Number of employees 1,159 tomers. General manager (Japanese) Yoshiki Takada In 1988 SMC Pneumatics (Canada) Ltd. was es- Sales manager Timothy Kuchta tablished as SMC’s second subsidiary company in Land area : 384,450 m2 Head office / Factory building Floor space : 74,322 m2 North America. They currently provide their service through a network supported by 5 branch offices and more than 50 distributors. West Region Central Region 1 Los Angeles Branch 4 Phoenix Branch 7 St. Louis Branch 11 Noblesville Branch 1590 Metro Drive Suite 118 4050 E Cotton Center Blvd. Suite 4130 Rider Trail North Earth City, 10100 SMC Blvd. Noblesville IN Costa Mesa, CA 92626 74, Bldg. 7 Phoenix, AZ 85040 MO 63045 46060 Phone: 714-669-1701 Phone: 480-967-2570 Phone: 314-298-2521 Phone: 317-899-4440 Fax: 714-669-1715 Fax: 480-829-0824 Fax: 314-298-5896 Fax: 317-899-0819 2 Portland Branch 5 Austin Branch 8 Chicago Branch 12 Detroit Branch 20170 Southwest 112th Ave. 9233 Waterford Centre, Suite 200, 858 Meridian Lake Drive, Suite F 2990 Technology Drive Tualatin, OR 97062 Austin, Texas 78758 Aurora, IL 60532 Rochester Hills, MI 48309 Phone: 503-644-1696 Phone: 512-926-2646 Phone: 630-449-0600 Phone: 248-299-0202 Fax: 503-644-4041 Fax: 512-926-7055 Fax: 630-449-0601 Fax: 248-293-3333 3 San Francisco Branch 6 Dallas Branch 9 Milwaukee Branch 13 Cincinnati Branch 2841 Junction Avenue, San Jose, 520E. Corporate Dr., Suite 600, W177 N9886 Rivercrest Road, 4598 Olympic Blvd. Erlanger, KY California 95134 Lewisville, Texas 75057 Suite 109 Germantown, WI 53022 41018 Phone: 408-943-9600 Phone: 972-446-1140 Phone: 262-253-4801 Phone: 859-647-5600 Fax: 408-943-9111 Fax: 972-446-1251 Fax: 262-253-4802 Fax: 859-647-5609 10 Minneapolis Branch 14 Cleveland Branch 6541 City West Parkway Eden 4160 Highlander DR. Suite 200 Prairie, MN 55344 Richfield, OH 44286 Phone: 952-943-1275 Phone: 330-659-2006 Fax: 952-943-1614 Fax: 330-659-2260 B 5 U.S.A. / Canada Sales Network 2228 sales branches and service in Japanese in order to offer better service for Japanese companies in the U.S.A. 5 2 2 3 10 16 1 9 4 15 12 8 14 17 11 3 13 7 Headquarters 18 19 1 20 4 21 6 23 West region Central region 5 East region 22 Distributor East Region SMC Pneumatics (Canada) Ltd. 15 Rochester Branch 20 Nashville Branch 7625 Omnitech Place Suite 7 318 Seaboard Lane, Suite 401 Victor, NY 14564 Franklin, TN 37067 Phone: 585-303-7143 Phone: 615-778-0442 Fax: 585-381-3931 Fax: 615-778-0475 16 Boston (Portsmouth) Branch 21 Atlanta Branch 99 Rosewood Drive Suite 180 2221 Northmont Parkway Suite Danvers, MA 01923 400, Duluth, GA 30096 Phone: 978-767-2328 Phone: 770-624-1940 Fax: 978-767-2329 Fax: 770-624-1943 17 New Jersey Branch 22 Tampa Branch 2463 Baglyos Circle Bethlehem, 13948 Lynmar Blvd. Tampa, FL 1 Toronto Branch 4 Windsor Branch PA 18020 33626 Phone: 610-984-8370 Phone: 813-891-9028 2715 Bristol Circle, Unit #2, 2720 St Etienne Blvd, Units 3 & 4 Fax: 610-297-8391 Fax: 813-891-9340 Oakville, Ontario L6H 6Z8 Windsor, ON N8W 5E6 Phone: 905-287-9700 Phone: 519-944-0555 Fax: 905-287-9710 Fax: 519-944-1870 18 Richmond Branch 23 Birmingham Branch 4200 Innslake Drive, Suite 103 177 Cahaba Valley Parkway 2 Vancouver Branch 5 Calgary Branch Glen Allen, VA 23060 Pelham, AL 35124 Phone: 804-527-2106 Phone: 205-439-6600 1497 Lindsey Place, Annacis 6991 48th Street SE Bay 7, Fax: 804-527-2154 Fax: 205-439-6601 Business Park, Delta, British Calgary Alberta Canada T2C 5A4 Columbia V3M 6V1 Phone: 403-724-9140 Phone: 604-517-1646 Fax: 403-724-9142 19 Charlotte Branch Fax: 604-517-1647 9801 West Kincey Avenue, Suite 150, Huntersville, NC 28078 3 Montreal Branch Phone: 704-947-7556 Fax: 704-947-8556 4200 Rue Griffith, St. Laurent, Quebec H4T 4L6 Phone: 514-733-9595 Fax: 514-733-1771 6 C U.S.A. Factory The U.S.A. factory manufactures approx. 40 different cylinder series. You are assured of 100% complete inspection of every cylinder within each assembly line. In addition, assembly of valves/valve manifolds, FRL’s and vacuum ejectors is performed at both facilities. They also provide the designing and manufacturing of standard products with Japanese specifications and specials according to their customer needs. They are ISO9001 certified and carry out thorough quality control. U.S.A. Factory 10100 SMC Blvd. Noblesville IN 46060 Phone: 317-899-4440 Fax: 317-899-3102 Number of employees Approx. 500 Factory manager Chad Bosler Building Floor space : 18,580 m2 7 Local Production / Supply • The U.S.A. factory manufactures and supplies products to both the Japanese and U.S. specifications. • They can supply products that meet the North American UL, CSA and NFPA standards. We acquired ISO9001 certification in 1998 for prod- uct quality including the design and development process. • Specials that meet customer requests are also available. ISO9001 certification Main Production Series Air Cylinders [Approx. 200 basic models/12,000 items] CJ2 I M NCM I CM2 M NCG I CG1 M CG5 M NCA1 I CA2 M MB M C95/C96 M C85 M CS1/CS2 M CQ2 I M RSQ M MGQ M MGP M MGG M CNA2 M CY3B I M CY2S I M MY1B M MY1M M MY1C M CK1 M CKZ2N M Note) I : Applicable products series of inch size M : Applicable products series of metric size 8 Logistics SMC Corporation of America has a central warehouse (40,000 m2) in Noblesville, Indianapolis and 6 regional distribution centers in the U.S.