“Doing well by doing good”
Unilever’s Integrated Approach to Responsible Business Practice and Sustainability
London & Paris
June 2008
Gavin Neath CBE: Senior Vice President Communications
This presentation may contain forward-looking statements, including 'forward-looking statements' within the meaning of the United States Private Securities Litigation Reform Act of 1995. Words such as 'expects', 'anticipates', 'intends' or the negative of these terms and other similar expressions of future performance or results, including financial objectives to 2010, and their negatives are intended to identify such forward-looking statements. These forward-looking statements are based upon current expectations and assumptions regarding anticipated developments and other factors affecting the Group. They are not historical facts, nor are they guarantees of future performance. Because these forward-looking statements involve risks and uncertainties, there are important factors that could cause actual results to differ materially from those expressed or implied by these forward-looking statements, including, among others, competitive pricing and activities, consumption levels, costs, the ability to maintain and manage key customer relationships and supply chain sources, currency values, interest rates, the ability to integrate acquisitions and complete planned divestitures, physical risks, environmental risks, the ability to manage regulatory, tax and legal matters and resolve pending matters within current estimates, legislative, fiscal and regulatory developments, political, economic and social conditions in the geographic markets where the Group operates and new or changed priorities of the Boards. Further details of potential risks and uncertainties affecting the Group are described in the Group's filings with the London Stock Exchange, Euronext Amsterdam and the US Securities and Exchange Commission, including the Annual Report & Accounts on Form 20-F. These forward-looking statements speak only as of the date of this presentation
Unilever is a global company
with operations in over 100 countries
1
1 We market a broad range of brands
covering food, home & personal care products 2
Many of these have strong market positions. 13 have annual revenues of over $1 billion Foods Home & Personal Care Savoury Mass Skin Deodorants Spreads World Number 1 Daily Hair Care Dressings World Number 2 Oral Care Local strength Tea Laundry Ice Cream Household Cleaning
The Billion Dollar Brands
3 3
2 Our brands are sold in nearly every country
and are present in half the households on the planet 4
We have deep roots in the developing world…
1911 1918 China Cote 1888 1918 d’Ivoire India Nigeria 1918 Ghana 1929 Kenya 1910 Congo 1930 Brazil 1933 Indonesia
1903 South Africa
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3 ….which today accounts for 44% of our sales
2004 2007
Other Other developed D&E developed 26% 36% 23% D&E 44%
Western Western Europe Europe 33% 38%
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We have distribution in depth…
from the favelas of Sao Paolo to the villages of India 7
4 We sell to both the well-off and to the very poor..
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…with trusted brands
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5 …that suit different pockets and lifestyles
D&E population 2007 (billions)
Have lots 0.5
Haves 2.6
Have nots 2.6
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…through a differentiated brand portfolio
Hair, Indonesia 11
6 So What?
•Our size
•Our geographical breadth
•Our distribution reach
•The number of consumer contacts we make daily
Give us a great capacity to do good (and to do harm) Synthesis of the Brand Imprint MODEL 12
Corporate responsibility has been central to our way of doing business….
William Lever – one of the great “social Samuel van den Bergh and Anton Jurgens entrepreneurs” of late Victorian England shared Lever’s views on the role of business
…since we started making soap and margarine a century ago
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7 Lever’s success in making low-cost soap widely available to the urban poor
made a big contribution to Public Health in Victorian Britain 14
Health has always been part of Unilever’s corporate purpose
Our Mission in 1890 Our Mission in 2008
“To make cleanliness commonplace, “Unilever's mission is to add to lessen the work for women; to Vitality to life. We meet everyday foster health and contribute to needs for nutrition, hygiene and personal attractiveness that life may personal care with brands that help be more enjoyable and rewarding for people feel good, look good and the people who use our products”. get more out of life”.
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8 Today our approach to sustainability is to embed it into our brands
Brand Imprint
Synthesis of the Brand Imprint MODEL 16
The Brand Imprint tool forces brands to take a broad view of their impacts on the world
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9 The result is an approach to CR built on 4 pillars that reflect our brands and our heritage
Nutrition and Health Hygiene
Sustainable Development Brands with “Social Missions” 18
Nutrition and Health covers four main areas
1 Our Nutrition Enhancement Programme
2 The Choices stamp
3 Innovating to create new, healthier foods
4 The problems of under nutrition
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10 Our Nutrition Enhancement Programme is improving the nutritional profile of our existing product range
uced Many US vegetable oil spreads g red bein reformulated to 0 g trans fat per serving 2 d fats % 0- 25% urate to 40 s redu Sat up cream in s u ction by ice gar l rand in U evels art b pe Since 2005 reformulation changes S RT in He Euro D tea in comp s have eliminated at least: leted. 15,000 tons of trans-fats Sodium 10,000 tons of saturated fats in (US) dium Ragu Soups so Old Wo 2,000 tons of sodium and ed S rld vels reduc tyle Sau le ) r ce 10,000 tons of sugars from our % (Europe educed b by 10 y 25% portfolio
Fam ily G no ood w v nes irtu s sp Ke ally rea tchup su tran fre ds gar leve s f e o reduc ls ats f ed by 10 20 %
Not only have we eliminated “baddies”…
Promise spreads Lipton Ice Tea Knorr soups US US Europe
Virtually trans fat-free Up to 25% less sugar Up to 30% less salt
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11 …we have upgraded the profile of core ranges
Ragu sauces Knorr bouillon
Improved natural ingredients: • More vegetables and herbs Now with a full serving of • Extra virgin olive oil vegetables in every half cup • Organic variants 22
Products that meet the NEP standards qualify for the Choices stamp and can make a “health claim”
Product Front-of-pack optimisation labelling Trans fat Saturated fat Sodium Sugars
Healthy products recognised at a glance
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12 Already 1/3 of Unilever products qualify for the Choices logo
Belgium Czech Greece France
Poland
Thailand
Chile
South Africa
Switzerland Netherlands USA 24
Our Foods innovation programme is targeting five key benefit areas…
Heart Beauty Health
Immunity Weight Brain and Management Strength
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13 …and five natural ingredients…
Fruit and vegetables Tea Milk
Oils Soy
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Example: Flora/Becel and Heart Health
Omega 3 plus Packed with more omega 3 than any other spread or minidrink
pro.activ Spreads, milk, yoghurt and mini- drinks clinically proven to lower cholesterol 27
14 Example: Blue Band – “The Goodness of Margarine”
“Goodness of Margarine” Communication on healthy oils and fats in Europe and Africa 28
Example: Hellmann’s - The Real Goodness of Mayonnaise
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15 Example: Knorr – Chilled soups packed with vegetables
Healthy, premium ingredients
Delicious recipes
New packaging for a fresher taste
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Example: Lipton and the Health benefits of tea
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16 Even ice cream can deliver positive nutrition
Delicious ice cream for kids with as much calcium as two glasses of milk
+ =
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We are also committed to a fortified foods programme
Partnership for Child Combating Iodine Working with Nutrition Deficiency Partners
Reducing child Iodised salt in India, malnutrition in India Malawi, Ghana and Nigeria
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17 Hygiene is the second pillar of our CR strategy
Hand Washing Oral Hygiene
Water Purification 34
Our hand washing education programmes are extensive
“The second biggest killer of children in the world is diarrhoea. Hand washing can cut diarrhoeal diseases by 48%”
Lifebuoy’s hand washing programme in The programme has been launched in India is well established Pakistan and Bangladesh They are reaching over 100 million people and growing the market
for soap 35
18 Our oral care programmes also reach millions
Dental disease is painful and a key cause of children missing school, especially those on low incomes
Our partnership with FDI World Dental In Nigeria our Schools Campaign Federation involves over a million dentists will educate 2 million people about in a global campaign – Live, Learn, Laugh oral health over 5 years 36
4 billion people do not have access to clean drinking water
Pureit can provide this…
•Reliably – tested by the London School of Hygiene & Tropical Medicine and the Indian National Institute of Epidemiology
•Cheaply – half a € cent per litre – costs less than boiled water
•Test Marketed in Chennai
•Now being rolled out across India
•Already protecting 5 million Indians 37
19 Distribution systems like Shakti in India act as platforms for consumer education
• 45,000 Shakti entrepreneurs covering over 100,000 villages
• Servicing 125 million rural consumers
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Sustainable Development is our third pillar: it has four thrusts
Climate change Agriculture
Water Packaging 39
20 Climate Change
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We have measured our greenhouse gas footprint
40m tonnes 4m tonnes 4m tonnes 120-240m tonnes
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21 CO 2 reductions in our own factories have declined by c.35%
2012 Target: Further reduction of 25% vs. 2004 42
In refrigeration we have made good progress
• Our ice cream is stored in c.2 million freezers • We have developed refrigerants with natural HC’s with a lower global warming potential • By the end of 2007 we had replaced 200k freezers • Formed “Refrigerants Naturally” – a partnership with McDonalds, Coca-Cola, Carlsberg, Ikea, Pepsico and Greenpeace
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22 Product design offers the greatest potential
for CO 2 reduction
• Concentration
• Less Packaging
• Laundry powders which wash at low temperatures
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Agriculture is our second sustainability thrust
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23 2/3rds of our raw materials come from agriculture
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We have 11 sustainability indicators
• Soil fertility and • Value chain health
• Energy • Soil loss
• Water • Nutrients
• Social capital
• Pest management • Local economy
• Biodiversity • Animal welfare 47
24 We have built an impressive body of knowledge and expertise
www.growingforthefuture.com 48
We have done this in partnership with others
SAAB - Sustainable Agriculture Advisory Board Unilever
SAI Platform
RSPO - Roundtable on Sustainable Palm Oil
RTRS - Roundtable on Responsible Soy
SFL - Sustainable Food Laboratory 49
25 We are soon to reap the business benefits
By 2015 all of our tea will be sustainably sourced Certified by the Rainforest Alliance
We will sell more tea and will improve the livelihoods of >2 million people 50
We are now addressing Palm Oil
• Global demand for palm oil is soaring
• The burning of S.E. Asia’s peat forests releases 2 billion tonnes of GHGs p.a.
• Indonesia accounts for 90% of these emissions – making it the 3 rd highest emitter behind USA and China
• Some (but not all) of this deforestation is due to the palm oil industry
• It is unnecessary. There is ample unforested land to meet demand
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26 Unilever’s commitments on Palm Oil
Unilever has committed itself to: • Draw all of its palm oil from certified sustainable sources by 2015
• Have segregated supplies of “straight” palm oil available in Europe by 2012
• Support an immediate moratorium on any further deforestation in Indonesia
How will we do this? • Build a big global coalition of users, processors, retailers, banks and NGOs
• Exert leverage over the growers
• Establish systems for traceability 52
Water is our third sustainability thrust
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27 Our water footprint is large
in raw materials in manufacturing in consumer use
50% 5% 45%
We are minimising our impact across our value chain
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We have had most success in our own factories – water use has declined by 62%
1995-2007
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28 Consumer use of water is greatest in the laundry category
Laundry products function under a very Water Use wide range of conditions but always rely upon large amounts of WATER Handwash • 70 -105 litres / wash
Fully Automatic • 50 – 150 litres / wash
Semi-Automatic • ~120 litres / wash
~ 30% of water ~ 70% of water is used washing is used rinsing
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Technology can help reduce water consumption
Surf Excel Quick Wash, launched in India in 2004
Low Lather formulation saves two buckets of water per wash
We estimate potential savings of 14 BILLION litres of water a year 57
29 We launched 'easy-rinse' fabric softeners in seven countries in Central & Latin America
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Packaging is our fourth sustainability thrust
Our packaging footprint is large Unilever uses >2 million tonnes of packaging annually, much of it branded
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30 Packaging has a crucial role in the FMCG Industry ….
Protection Preservation
Aesthetics Functionality 60
But packaging’s visible waste makes it a target for consumers, NGOs and legislators
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31 Recent successes - Deodorants
1960 Tons Reduction of ~6M of 10 X stronger of less plastic KWH globally per year globally
Top 15% plastic 40% Cycle load reduction time reduction ..and €15m p.a. cost saving! 62
Recent successes – Liquids Concentration
Will save approximately 7,000 Tons of resin from entering landfills 1X 2X vs. our previous offering Volume 100oz 50oz Cap Wt 24g 14g Spout Wt 13.9g 8.8g Bottle Wt 119g 70g Labeled Labeled 41% Pack total 156.9g 92.8g Reduction Plastic/Load 4.9g/ld 2.9g/ld
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32 Our packaging priorities
Eliminate PVC Solve Sachet Litter Sustainable Paper
PVC used on 2bn packs 15 billion sold p.a. 800,000 tonnes p.a. NGOs consider it to be Make sachets someone’s Goal = 100% a source of dioxins raw material sustainable Customers getting out 64
The fourth pillar of our CR strategy is “brands with social missions”
Ben & Jerry’s: Climate Change Hygiene: Hand Wash Education
Flora: Heart Health Dove: Campaign for Real Beauty 65
33 Dove Evolution
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What is the business case for sustainability?
It will:
1. Fuel innovation
2. Help us win with customers
3. Help us win in D&E markets
4. Address consumers’ needs as “citizens”
5. Differentiate and build the Unilever brand 67
34 Business case: Fuel innovation
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Business case: Win with customers
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35 Business case: Win in D&E markets
D&E markets will suffer the worst effects of climate change: • Acute shortages of water • Desertification of agricultural land • The winning companies will anticipate these trends with products that address changing consumer priorities
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Business case: Address consumers’ needs as “citizens”
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36 Business case: Differentiate & build Unilever brand
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Some thoughts to finish
• Unilever’s social and environmental impacts come from its brands
• To make a real difference on the world around us we have to embed responsible business practice and the principles of sustainability into the marketing and R&D plans of our brands
• Social and environmental benefits can not be delivered at the expense of economic ones – otherwise they will not be sustainable inside the company
• It has to be a “win-win” – “doing well by doing good” 74
37 We think we are pretty good at this
This is what others think….
No. 1 Food Company in the DJSI for 9 consecutive years
Recognised by the CDP as the best company in the Food Products sector for climate change management strategies
2007: Wal-Mart Supplier of the Year for Sustainable Engagement 75
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