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Gloucestershire Care & Support Guide 2017/18

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Gloucestershire Care & Support Guide 2017/18 Gloucestershire Care & Support Guide 2017/18 The comprehensive guide to choosing and paying for care • Domiciliary care/support • Specialist care • Useful contacts • Care homes In partnership with www.carechoices.co.uk Publications Contents Welcome from Gloucestershire County Council 4 Part Two: Help when you need it: where to start if you Regions covered in this guide 4 need care and support 26 Including information on assessments, care in Introduction from the Gloucestershire Care your home, other housing options and paying Providers Association 5 for care How to use this guide 6 Part Three: Choosing care and support 57 Part One: Including useful checklists and listings of home Help to stay healthy, active and independent 7 care agencies, care homes and care homes with Including information on local groups and nursing in the county activities, maintaining a healthy lifestyle and getting out and about Index 99 Cover map design by Care Choices Ltd. Based upon Crown copyright. All rights reserved. Gloucestershire County Council 100019134 2011. Gloucestershire County Council and Gloucestershire Care Providers Association’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC). Gloucestershire County Council, Gloucestershire Care Providers Association and Care Choices cannot be held responsible for any errors or omissions. Gloucestershire County Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for: auditing or administering public funds, or where undertaking a public function, in order to prevent and detect fraud. For more information, visit www.gloucestershire.gov.uk/fairprocessing To obtain extra copies of this Gloucestershire Care and Support Guide, free of charge, contact the Adult Social Care Helpdesk, Gloucestershire County Council on 01452 426868 or email [email protected] This Guide is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Gloucestershire County Council Gloucestershire County Council, working in partnership I hope you find this guide useful in helping you with the local NHS and district councils, helps people and your family to make informed decisions about find what they need to get the best out of life. choices available to you in Gloucestershire. We know it can be hard to find the information you need. Making decisions about care and support for you or someone you care for can be daunting, particularly if it’s new to you. This guide includes information about: Councillor Kathy Williams • help to stay healthy, active and independent; Lead Cabinet member for • help when you need it and where to start if you Adult Social Care need care and support; and • choosing care and support. Regions covered in this guide Worcestershire Warwickshire Herefordshire Chipping Campden TEWKESBURY Moreton -in-Marsh Bishop’s Newent Cleeve Stow-on-the-Wold CHELTENHAM FOREST Bourton-on OF DEAN GLOUCESTER -the-Water Cinderford Oxfordshire Wales Coleford COTSWOLDS & Lydney STROUD CIRENCESTER Nailsworth Dursley Tetbury Wiltshire Avon Map design by Care Choices Ltd. Based upon © Crown copyright. All rights reserved. Gloucestershire County Council 100019134 2011 4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Introduction from the Gloucestershire Care Providers Association The Gloucestershire Care Providers Association The GCPA’s main aims are to: (GCPA) is a membership body open to all • represent the interests of independent care/ independent providers of social care (private, not-for- support providers and promote membership profit and charitable organisations) delivering care within the county; and support to vulnerable people across all settings within Gloucestershire. • work in partnership with Gloucestershire County Council, Gloucestershire Clinical Commissioning Members work with older people, people with Group, Acute Trust and other statutory and learning disabilities, people with physical disabilities, regulatory bodies in Gloucestershire to help people with mental health issues and people in improve quality social care delivery; Supported Living environments. • encourage the sharing of best practice amongst members; Membership of the GCPA is a sign of a progressive organisation, committed to delivering the highest • negotiate with commissioners annual fee standards of quality care and keen to play an active reviews and contractual revisions within the part in the county’s wider social and health care county; community. • arrange workshops and training opportunities in partnership with various organisations; Representatives of the GCPA attend regular strategic and liaison meetings with commissioners, • support managers through peer-to-peer network to review and influence contracts/frameworks, meetings; and more policies and procedures. The GCPA works in partnership with the Acute Trust, Gloucestershire Members are shown with a GCPA beside their County Council and Clinical Commissioning listing, which start on page 61 for domiciliary Group. The GCPA works with its members together care/support and page 75 for care homes. on a variety of initiatives aimed at both tackling Registered Number: 7841236 immediate issues facing vulnerable people and Business Manager email: [email protected] designing effective, quality ways of working for Web: www.gcpa.co.uk the future. VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care 5 How to use this guide This guide is split into three parts: The listings of care homes and care homes with nursing in this guide are separated into the regions Part One: Help to stay healthy, active and listed below: independent Cheltenham 75 Part Two: Help when you need it: where to start if Cotswolds and Cirencester 83 you need care and support Forest of Dean 85 Part Three: Choosing care and support Gloucester 87 Stroud 93 Services, funding and contact details in this guide Tewkesbury 98 will change over time so it is always best to check online. Wherever possible, website addresses have A list of home care agencies in Gloucestershire been included. begins on page 61. Making use of the internet Help to use the internet NHS Choices website There is lots of information available on the NHS Choices is the official website internet. If you don’t have access to the internet of the National Health Service. It at home, there is free public wifi at all libraries in has thousands of articles, videos Gloucestershire. You can also use a computer at your and tools, helping you to make the best choices library free for the first two hours. Library staff can about your health and lifestyle. It can also help you help you to find the information you need online or make the most of NHS and social care services in help you get started with the internet. England. As well as information, there is a guide for people who have care and support needs, their Libraries can provide courses for people who have carers and people who are planning for their future never used the internet before. Library staff and care needs. computer buddies help over 800 people a week make better use of the internet. Web: www.nhs.uk Sign up and a course can be organised in your local Your Circle library. To book a place, contact Gloucestershire The Your Circle website offers advice Libraries on 01452 426973. and links people to local activities, services and support they need to help Magic Mouse them live independently for as long Getting friendly with a laptop, iPad or smartphone as possible. It includes information about how the can open up new ways to shop, connect with others social care system works and how to use it when you and research hobbies and interests. need it. A number of organisations offer tuition in getting Web: www.yourcircle.org.uk online, including Age UK Gloucestershire’s IT tuition service. For more information, please get in touch. Tel: 01452 422660 Email: [email protected] 6 For assistance with finding care and support, call Care Choices on 0800 389 2077 Part One: Help to stay healthy, active and independent Staying healthy Illness or injury? Not sure where to turn? Get health If you need medical advice ASAP. help and advice Gloucestershire but it is not an Clinical Commissioning Group ASAP Check out the App, Search the website, Ask emergency, you can also contact NHS 111. 111 is NHS 111 or visit a Pharmacy. the NHS non-emergency number and is available 24-hours a day, 365 days a year. Calls are free from The ASAP website and app allow users to search by landlines and mobiles. service or condition, providing a step-by-step guide through symptoms, self-care and signposting to the The service is staffed by a team of fully-trained advisers appropriate NHS service/s. with clinical support, who will ask questions to assess your symptoms. They will then give you the healthcare You can also find opening hours and service location advice you need or direct you straight away to the information. Visit www.asapglos.nhs.uk local service that is best placed to help you. Gloucestershire Healthy Lifestyle Service The lifestyle choices we blood pressure, type 2 diabetes, stroke and cancer. make for ourselves and for our family can dramatically It’s not all about the future though; changing your impact on our health in lifestyle has immediate benefits. You may find that later life. There are lots of great reasons to make you feel less stressed, that you sleep better, look and lifestyle changes; we all have things that we want to feel much better in yourself.
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