Care and Support Guide 2018/19
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Gloucestershire Care and Support Guide 2018/19 The essential guide to choosing and paying for care and support In association with www.carechoices.co.uk Delivering Quality Care and Support to People Across Gloucestershire We offer a high quality range of services including the following: • Azalea Day Clubs • Specialist Dementia Care • Personal Care and Support • Respite Breaks for Carers • Assistance with Medication • Learning Disability Support • Palliative Care Crossroads Care is a saviour to me, • Out & About – activities and outings I can leave the house knowing my • Memory Clubs “ husband is in safe hands • Shopping ” • Meal Preparation • Support to access appointments • Overnight Care • Laundry and household duties • Pension/benefit collection • Holiday cover Call us now on 01452 302542 Thank you for “ being there for us ” Email: [email protected] www.crossroadscandeg.org.uk Contents Welcome from Gloucestershire County Council 4 Part Two: Help when you need it: where to Regions covered in this guide 4 start if you need care and support 28 Including information on assessments, care Introduction from the Gloucestershire Care in your home, other housing options and paying Providers Association 5 for care How to use this guide 6 Part Three: Choosing care and support 61 Part One: Including useful checklists and listings of home Help to stay healthy, active and independent 8 care agencies, care homes and care homes with Including information on local groups and nursing in the county activities, maintaining a healthy lifestyle and getting out and about Index 103 Gloucestershire County Council and Gloucestershire Care Providers Association’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC). Gloucestershire County Council, Gloucestershire Care Providers Association and Care Choices cannot be held responsible for any errors or omissions. Gloucestershire County Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for: auditing or administering public funds, or where undertaking a public function, in order to prevent and detect fraud. For more information, visit www.gloucestershire.gov.uk/fairprocessing This Gloucestershire Care and Support Guide is available to download and view online at www.carechoices.co.uk/region/south-west/gloucestershire To obtain extra copies of this guide, free of charge, contact the Adult Social Care Helpdesk, Gloucestershire County Council on 01452 426868 or email [email protected] This guide is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Gloucestershire County Council I’m delighted to welcome you to the 2018/19 It provides useful information, from getting edition of the Gloucestershire Care and Support independent financial advice about paying for care, Guide, where choice is very much our focus. through to the right questions to ask when you visit a care home. Many people still believe that care means either a care home or a paid care worker who comes to you. We know that it is difficult when we start to worry We all know that we can do more to look after our that we aren’t coping. It’s equally difficult when we health; but did you know there are many different start to worry about a loved one. Gloucestershire ways of finding help and helping yourself to live well County Council is committed to helping residents for longer, independently and in your own home? worry less and live more, and this guide is an important resource to help you do just that. This guide offers solutions to help keep you happy, healthy and safe. It also introduces you to the wide range of options available before you make any decisions about care services and how to pay for them. Councillor Kathy Williams If you do decide that a care home is still the best Lead cabinet member for adult option for you, this guide can help with that too. social care Regions covered in this guide Worcestershire Warwickshire Herefordshire Chipping Campden Tewkesbury Bishop’s Cleeve Newent Stow-on-the-Wold Cheltenham Forest Bourton-on-the-Water of Dean Gloucester Oxfordshire Cinderford Wales Coleford Stroud Cotswolds & Cirencester Lydney Nailsworth Dursley Tetbury Map design by Care Choices Ltd. Wiltshire Based upon © Crown copyright. All rights reserved. Avon Gloucestershire County Council 100019134 2011 4 Search for care at www.carechoices.co.uk to find support in your area Introduction from the Gloucestershire Care Providers Association people and designing effective, quality ways of working for the future. The GCPA’s main aims are to: • represent the interests of independent care/ The Gloucestershire Care Providers Association support providers and promote membership within (GCPA) is a membership body open to all independent the county; providers of social care. GCPA promotes and protects the work/interests of all independent providers of • w ork in partnership with Gloucestershire County care and support services (private, not-for-profit and Council, Gloucestershire Clinical Commissioning charitable organisations) delivering care to vulnerable Group, Care Quality Commission, Acute Trust people across Gloucestershire. and other statutory and regulatory bodies in Gloucestershire to help improve quality social and Members work with older people, people with health care delivery; learning disabilities, people with physical disabilities, people with mental health issues and people in • encour age the sharing of best practice amongst Supported Living environments along with Personal members; Assistants. • negotiate annual fee reviews and contractual revisions within the county with commissioners; Membership of the GCPA is a sign of a progressive organisation, committed to delivering the highest • or ganise workshops and training opportunities in standards of quality care and keen to play an active partnership with various organisations; and part in the county’s wider social and health care • support managers through peer-to-peer network community. meetings. Representatives of the GCPA attend regular strategic Members are shown with a GCPA beside their and liaison meetings with commissioners, to review listing, which start on page 65 for domiciliary and influence contracts/frameworks, policies and care/support and page 79 for care homes. procedures. The GCPA works in partnership with the Registered Number: 7841236 Acute Trust, Gloucestershire County Council and Web: www.gcpa.co.uk Clinical Commissioning Group. The GCPA works with Business Operations Manager Email: its members together on a variety of initiatives aimed [email protected] at both tackling immediate issues facing vulnerable Visit www.carechoices.co.uk for further assistance with your search for care 5 How to use this guide This guide is split into three parts: The listings of care homes and care homes with nursing in this guide are separated into the regions Part One: Help to stay healthy, active and listed below: independent Cheltenham 79 Part Two: Help when you need it: where to start if Cotswolds and Cirencester 85 you need care and support Forest of Dean 86 Part Three: Choosing care and support Gloucester 91 Stroud 97 Services, funding and contact details in this guide Tewkesbury 102 will change over time so it is always best to check online. Wherever possible, website addresses have A list of home care agencies in Gloucestershire been included. begins on page 65. Making use of the internet Help to use the internet • accessing important documents including There is a lot of information available on the Government paperwork; and internet. If you don’t have access to the internet • understanding internet security including pop ups at home, there is free public wifi at all libraries in and scams. Gloucestershire. You can also use a computer at your library free for the first two hours. Library staff One Digital can arrange a consultation, arrange a can help you find the information you need online or few targets and then create a series of sessions help you get started with the internet. suited to the individual. Group sessions with an IT club are on offer, as well as one to one training in Libraries can provide courses for people who have your home. never used the internet before. Library staff and computer buddies help over 800 people a week One Digital is funded by The Big Lottery and make better use of the internet. delivered locally by Age UK Herefordshire & Worcestershire and Age UK Gloucestershire. Sign up and a course can be organised in your local Web: www.ageuk.org.uk/ library. To book a place, contact Gloucestershire herefordshireandworcestershire/our-services/ Libraries on 01452 426973. one-digital Email: [email protected] One Digital Tel: 01452 422660 or 0800 008 6077 One Digital supports older people to develop their digital skills and confidence. One Digital can offer support with: • basic IT skills, including setting up your computer, tablet or laptop; • sending an email; • Skype a friend or family member; • online shopping; • uploading and sharing photos; 6 Search for care at www.carechoices.co.uk to find support in your area NHS website Your Circle This National Health Service The Your Circle website offers website has thousands of articles, information and advice to videos and tools, helping you help you find your way around make the best choices about your health and health and care. It has lots of lifestyle. It can also help you make the most of local activities, support and NHS and social care services in England. As well as services in Gloucestershire that can help you live information, there is a guide for people who have independently for as long as possible.