Service Charter EN

Neurological Centre of Latium Neuroscience Institute service 1 charter NCL - Neurological Centre of Latium Neuroscience Institute Company subject to Neuromed SpA management and coordination 2018 NCL - Neurological Centre of Latium Istituto di Neuroscienze NCL - Neurological Centre of Latium Neuroscience Insitute The purpose of this Service Charter is to explain, in a clear and concise manner, our Institue and its The Charter of Services of NCL is a tool to activities, in order to let citizens know it better, promote dialogue between the Institute and citizens. consequently making more clear and accessible our A dynamic document, regularly updated, aimed at services, easier the stay, more guaranteed the rights, informing people, improving quality, transparency clearer the duties of the personnel towards them. and humanization of the services provided by the structure. The document, conceived as a dynamic tool for The information contained in this document is a dialogue between the clinic and its patients, is updated in October 2018. After that date, it is regularly updated, aimed at informing people, 2 possible that changes will be made to regulations, improving quality, transparency and humanization 3 services or times. of the services provided by the structure. It will also The contents are fully available on the website: dutifully follow the changes, in terms of diagnosis, www.nclroma.it. treatment and rehabilitation, brought by the progress in neuroscience. With the Charter of Services, we intend to seal an “alliance with the people”: a pact in which Clinic and patients decide to fully commit themselves to a fundamental objective: to improve the performance of N.C.L. and, therefore, the quality of life of those who need it. Medical Director Dott. Edoardo ROMOLI service charter References of regulations for the Service charter • Law of 7 August 1990, n. 241 “New rules on administrative • Legislative Decree 30 July 1999, n. 286 “Reorganization and procedure and right of access to administrative documents” enhancement of mechanisms and tools for monitoring and which set new rules for relations between citizens and evaluating costs, returns and results of activities carried out by administrations. public administrations in accordance with Article 11 of Law 15 March 1997, n. 59”. • Decree of the President of the Republic November 28, 1990, n. 384. • Legislative Decree 150/2009 “Implementation of the law 4 March 2009, n. 15 on the optimization of the productivity • Ministry of Health Circular 100 / SCPS / 35697 of 31 October of public work and the efficiency and transparency of public 1991 “Initiatives for the implementation in the National Health administrations. Service of the norms contained in the law of 7 August 1990, n. 241, aimed at improving relations between the Public • Legislative Decree 150/2009 “Implementation of the law 4 Administration and citizens”. March 4, 2009, n. 15. 5 • Legislative Decree 30 December 1992 n. 502 “Reorganization of • Resolution no. 88/2010 “Guidelines for the definition of the health discipline, pursuant to art. 1 of the law of 23 October quality standards” - the four fundamental dimensions of quality 1992, n. 421 and subsequent modifications and additions”. for which each public service must guarantee standards: accessibility, timeliness, transparency, effectiveness and, with • Directive of the President of the Council of Ministers 27 resolution no. 105/2010, “Guidelines for the preparation of January 1994 “Principles on the provision of public services”. the triennial program for transparency and integrity”. • Directive of the President of the Council of Ministers • Resolution no. 3/2012. 11 October 1994 “Directive on the principles for the establishment and functioning of the public relations offices • Law n.190 / 2012 “Provisions for the prevention and pursuant to art. 12 of the legislative decree 3 February 1993, repression of corruption and illegality in public administration”. n. 29 and subsequent corrective provisions”. • Legislative Decree No. 33/2013 “Reorganization of • Decree of the President of the Council of Ministers 19 the regulations concerning the obligations of publicity, May 1995 “General outline of the Charter of Public Health transparency and dissemination of information”. Services”. • Guideline n. 2/95 “Implementation of the Charter of services in the national health system”. • Law of 11 July 1995, n. 273 “Conversion into law with modifications of the decree 12 May 1995 n. 163, containing urgent measures for simplification of administrative procedures and for the improvement of efficiency in public administrations”. 4 5 SECTION 1: PRESENTATION 8 Presentation NCL Institute Protect your brain 10 A short history From the patologies of the central 11 Management and institutional bodies and peripheral nervous system 12 Basic principles SECTION 2: INFORMATION ON THE STRUCTURE 6 AND ITS SERVICES 7 14 The hospital 16 Inpatient Units and services 25 The Outpatient Department 27 General Outpatients 28 RSA 29 SMART Center 31 Clinical trials center 33 Diagnostic platform 35 Waiting times 36 Hospitalization activities 38 Hospital stay 40 Discharge and medical record request 44 Useful information for our patients summary 46 Patients as cornerstone of our work 50 Quality certification NCL - Neurological Centre of Latium Neuroscience Institute srl NCL Institute for Neurological Sciences arises from the transformation and reorganization of the New Latina Clinic. With transformation came the renaming presentation of the structure: from Nuova Clinica Latina to Neurological Centre of Latium NCL Neurological Center of Latium - Institute of Neuroscience srl. Neuroscience Institute srl The new name keeps the same initials, in line with the commitment to follow the same strategy regarding pathologies of the nervous system, aiming to optimize section 1 and complete a professional path that began almost 8 1 30 years ago. 9 In its area, NCL, on the basis of the large experience acquired in many years of activity, aims to be a reference point for diseases of the central and peripheral nervous system, an institute where patients can find state-of-the-art scientific and technical skills. Strategic in the NCL vision is the professional integration with general pratictioners, in order to optimize times and methods of treatment. The structure is composed of a clinical and surgical neuroscience department, in which neurologists and neurosurgeons treat cases autonomously according to their specific skills, while managing collectively the most complex ones. Company subject to Neuromed SpA management and coordination. 9 Management and institutional bodies NCL has adopted the organization model and operational regulations, approved by the Board of Directors, which govern internal bodies and organization. Main the start 1968 1978 / 91 governance figures defined in the regulation are shown below. NCL Institute for The Nuova Latina Clinic, The first private facility to Neurological Sciences arises opened in 1968 as a install a TAC in 1978, a digital President Auditor from the transformation multi-specialized structure, angiograph in 1980, an MRI and reorganization of the offered a high-quality and in 1987 and the only facility Alessandra LUCATELLI Stefano COSTA New Latina Clinic. With high-volume clinical activity, in Lazio to be affiliated for transformation came the with recognized points neurosurgery with National Managing Director Medical Director renaming of the structure: of excellence concerning Health Service in 1991. Since Paola BELFIORE Edoardo ROMOLI from Nuova Clinica Latina neurological sciences. then, neurosurgical activity has to NCL Neurological Center been the clinic flagship. of Latium - Institute of Councilor Scientific Director 10 Neuroscience srl. Enzo CUCCOVIA Aldo SPALLONE 11 The strategy remains the same: to treat pathologies of the nervous system aiming to optimize and complete a professional path that began almost 30 years ago. NCL, curing Addres and contact details and Neurological Centre of Latium Switchboard caring Via Patrica, 15 Tel. 06.763741 in the heart of 00178 ROME Rome Fax 06.76961026 [email protected] 2004 today www.nclroma.it Mobile +39 346.1405097 During this year the clinic NCL is now a Company started a transformation subject to Neuromed of its organization, aiming SpA management and at creating a specialized coordination. structure in Neurological our Sciences. 10 history 11 Fundamental principles NCL takes care of patients according to a model based on RIGHT TO CHOOSE two main aspects: The patient has the right to choose the clinic he/she • Centrality of the patient prefers in the framework of Regional Health Service • Humanization of care APPROPRIATENESS Our fundamental principles are: The services are considered appropriate when they are, at the same time: relevant to the needs of EQUALITY patients, to circumstances and places; valid from a Services are provided according to the same rules for technical and scientific point of view; acceptable to all, without distinction of sex, race, language, social class, users and operators. religion, political opinions. 12 INVOLVEMENT 13 IMPARTIALITY Individual citizens and associations are guaranteed Services are provided by adopting objective, fair and participation in the management of the public service impartial behavior towards patients. according to the modalities described in this charter. CONTINUITY EFFECTIVENESS AND EFFICIENCY Services are provided on an ongoing basis, according to Effectiveness is the

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