ANA NEWS

ANA to Temporarily Change Service on Select International Routes Due to the Coronavirus as of Nov. 11, 2020

 Starting from December, service for Haneda = Honolulu will be increased from two round trips per month to two round trips per week. In addition, two round trips will be added during the end of the year and New Year holiday period.  Total service for Haneda = Honolulu between December to January will increase from four round trips to seventeen round trips.*1  In November, ANA will offer one flight per month for Tokyo Narita – Mumbai route as a tentative flight.  In November, service on the Tokyo Narita – Manila route will increase to three flights per week, and the Vienna – Tokyo Haneda route will increase to one flight per month.

*1 Haneda = Honolulu routes service date (the underlined are included in today’s announcement): Dec. 4, 7, 11, 14, 18, 21, 25, 29, Jan. 1, 2, 4, 8, 15, 18, 22, 25, 29. (Retrun flights will be departing on the next day)

TOKYO, Nov. 11, 2020 – (ANA) will temporarily change its flight frequency to select cities. Based on changes to immigration guidelines, recently instituted public health quarantine measures and passenger demand trends due to the widespread impact of COVID-19, we have decided to review our flight schedules from November to January for select routes. We apologize for the inconvenience caused and appreciate your kind understanding.

ANA will continue to monitor local immigration restrictions and quarantine guidelines as well as demand trends and travel viability as it decides on the frequency of flights and when to resume certain routes. In addition, ANA will promote the “ANA Care Promise,” its initiative to provide a clean and hygienic environment at airports and aboard aircraft so that all customers can travel safely and comfortably.

Changes to the Schedule (November 1 – 30, 2020): A total of 15 flights serving 3 routes will be affected from Nov. 1 to 30 by the changes announced today. Overview: Initial Plan Actual Plan Schedule Operation Rate Number of Suspensions Suspension Rate (No. of Routes) (No. of Routes)

5,366 flights 833 flights 4,604 flights Nov. 1 - 30 16% 86% (75 routes) (34 routes) (73 routes)

*The total number of flights includes tentative flights.

Additional Announcements as of today: Frequency Route Flight number Remarks Nov. 1 - 30 Mumbai (BOM) Operate only NH829 as a tentative NH 829 Suspended flight on Nov. 28 * Narita = Mumbai NH 830 Suspended

Manila (MNL) 3 flights/week NH 819 (Tues., Fri., Sun.) Narita = Manila 5 flights/week 5 flights/week during Nov. 2 - Dec. NH 820 (Mon., Wed., Thurs., Sat., 1 Sun.) Vienna (VIE)

NH 205 Suspended Haneda = Vienna NH 206 Suspended Operate only NH206 on Nov. 17

*1 Flights operated by ANA under Air Travel Bubble established by Government of India for .

Changes to the Schedule (December 1, 2020 – January 31, 2021): A total of 26 flights serving 1 route will be affected from Dec. 1 to Jan. 31 by the changes announced today. Overview: Initial Plan Actual Plan Schedule Operation Rate Number of Suspensions Suspension Rate (No. of Routes) (No. of Routes)

5,543 flights 960 flights 4,603 flights Dec. 1 - 31 17% 83% (75 routes) (36 routes) (72 routes)

5,546 flights 947 flights 4,623 flights Jan. 1 - 31 17% 83% (75 routes) (36 routes) (73 routes)

Additional Announcements as of today: Frequency Route Flight number Remarks Dec. 1 - Jan. 31 Honolulu (HNL) Supended on Dec. 28 and Jan. 11 2 round trips/week NH 186 Operate on Dec. 29 and Jan. 2 (Mon., Fri.) * Haneda = Honolulu Suspended on Dec. 1, 29, and 2 round flights/week Jan. 12 NH 185 (Tues., Sat.) Operate on Dec. 30 and Jan. 3 * * Operate on B789 (215 seats). Service on Dec. 11, 25, Jan. 1 and 15 will operate on B789 (246 seats). * The announced plan above is subject to the approval of relevant authorities, and the aircraft may change depending on the flight status

Due to the strengthening of quarantine measures in each region, changes in immigration conditions and other precautions are being implemented. For customers planning to travel, please check the latest information from embassies, consulates, and health institutions in your destination.

From September 25, all visitors traveling from Japan to China will be required a certificate showing negative results from a PCR test taken within 3 days prior to departure date. For details, please refer to the link below: https://www.ana.co.jp/en/jp/topics/notice200501/#immigration

ANA will continue to closely monitor the situation and will take appropriate action when needed to provide a clean, safe and comfortable environment for our customers and employees.

For further information on our special handling measures regarding ticket reservations and other COVID- 19 related matters, please refer to the link below: https://www.ana.co.jp/en/jp/topics/notice200127/

Contact: ANA Corporate Communications, TEL +81-3-6735-1111, [email protected]

About ANA Following the “Inspiration of Japan” high quality of service, ANA has been awarded the respected 5-Star rating every year since 2013 from SKYTRAX. ANA is the only Japanese to win this prestigious designation eight years in a row. Additionally, ANA has been recognized by Air Transport World as “Airline of the Year” three times in the past 10 years - 2007, 2013 and 2018, becoming one of the few winning this prestigious award for multiple times.

ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 82 international routes and 118 domestic routes (as of December 2019). ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, NARITA and HANEDA, to various destinations throughout Japan, and also offers same day connections between various North American, Asian and Chinese cities.

ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.

In addition to the full service and award-winning record of ANA, the ANA Group’s subsidiary Limited is the leading LCC in Japan, and has expanded following the integration of Vanilla Air Inc. in late 2019. The ANA Group carried 54.4 million passengers in FY2018, has approximately 43,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.

For more information, please refer to the following link. https://www.ana.co.jp/group/en/