Sydney Trains Corporate Plan 2020/21 Contents Chief Executive’s message 5 Sydney Trains facts 6 Our network 8 Transport for NSW 10 Future Transport Strategy 2056 16 10 Year Blueprint 16 Working together with Transport for NSW 17 Legislative context 17 Our Plan 19 Priorities and commitments 20 Customer at the centre 23 Operational excellence every day 24 Sustainability is our future 25 Our commitment to people at the heart and safety at our core 29 2 Sydney Trains Corporate Plan 2020/21 Sydney Trains Corporate Plan 2020/21 3 Chief Executive’s message “Our commitment is to deliver to your expectations” 4 Sydney Trains Corporate Plan 2020/21 The plan for the next year is based on three priorities – customer at the centre, operational excellence every day and sustainability is our future. These priorities have been put in place to shape our future planning in a way that will help realise TfNSW’s Future Transport 2056 strategy. In the near term, they will enable us to support the outcomes, ambitions and strategic priorities of the TfNSW 10 Year Blueprint. They will be supported by our commitment to people at the heart and safety at our core. This takes place against a background of budgetary constraints and capacity challenges: Sydney Trains carries more passengers than Australia’s other four major urban rail operators combined. Pre- COVID-19, we were expecting to exceed 500 million passenger journeys annually within five years. This unparalleled growth has been paused, and future trends are Our Corporate Plan 2020-2021 provides the unclear, but we need to be prepared to strategic context for the initiatives we will bounce back and play our part in increasing undertake over the coming year, enabling the market share of public transport in us to continue offering world class public Sydney. We also need to be prepared to transport and enabling provision of freight meet and manage uncertainty and the and third party services while ensuring challenges of change, as we have done in we’re fit for the future. 2020. Sydney Trains is at the hub of Australia’s I am confident that the steps outlined here largest public transport system, and we will enable us to address these challenges play a vital role in providing seamless and keep Sydney moving for the benefit of memorable journeys for our customers, Greater Sydney and NSW this year, and for shaping successful places across Greater many years to come. Sydney and supporting a strong economy and quality of life for our community. I look forward to working with everyone at Sydney Trains as well as our partners and This plan sets how we will build on the stakeholders to achieve this. successes of 2019-2020 to support this role. Highlights of the previous year included co-locating the final teams to the new Rail Operations Centre, giving us additional Suzanne Holden capacity to improve network operations Acting Chief Executive and incident response. We also collaborated Sydney Trains closely with third party operators towards integration of the Metro at Central Station and Sydenham, and we took the first steps towards becoming a digital railway. Our customer satisfaction rating remained high at 90 per cent and we exceeded our target of 92 percent of customers on time within five minutes. Sydney Trains Corporate Plan 2020/21 5 Sydney Trains facts 293 MILLION* ANNUAL PATRONAGE # 1.3 MIL. 46,000 3,200 56% 66% 38% PASSENGER JOURNEYS TIMETABLED STOPS TIMETABLED SERVICES CUSTOMERS TRAVEL CUSTOMERS TRAVEL CUSTOMERS AGED Per Weekday Per Weekday Per Weekday to and from work at least 4 days per week between 25-39 years NUMBER OF PASSENGERS ONE EIGHT-CAR TRAIN CAN CARRY 1000+ 11K 169 2,216 1,603km 921km 10K+ 1,536km 3.2B $39B Workforce Stations Fleet Track maintained Electrified Track CCTV Overhead wiring Total cost of Assets under (budgeted positions) (incl. 4 on Airport Line) Electric & diesel cars (incl.NSW TrainLink) (Sydney Metro area only) Cameras maintained Maintained (incl. 574 NSW TrainLink) (incl. NSW TrainLink) Operations Management 6 Sydney Trains Corporate Plan 2020/21 *327+ million including NSW TrainLink patronage Figure for 12 months to June 2020 #Note passengers per weekday is pre-COVID-19 293 MILLION* ANNUAL PATRONAGE 1.3 MIL. 46,000 3,200 56% 66% 38% PASSENGER JOURNEYS TIMETABLED STOPS TIMETABLED SERVICES CUSTOMERS TRAVEL CUSTOMERS TRAVEL CUSTOMERS AGED Per Weekday Per Weekday Per Weekday to and from work at least 4 days per week between 25-39 years NUMBER OF PASSENGERS ONE EIGHT-CAR TRAIN CAN CARRY 1000+ 11K 169 2,216 1,603km 921km 10K+ 1,536km 3.2B $39B Workforce Stations Fleet Track maintained Electrified Track CCTV Overhead wiring Total cost of Assets under (budgeted positions) (incl. 4 on Airport Line) Electric & diesel cars (incl.NSW TrainLink) (Sydney Metro area only) Cameras maintained Maintained (incl. 574 NSW TrainLink) (incl. NSW TrainLink) Operations Management Sydney Trains Corporate Plan 2020/21 7 Our network Sydney Trains is the suburban passenger central underground core that covers 921 km rail network servicing Greater Sydney, New of electrified track and serves 169 stations South Wales, Australia. The network is a over eight lines. hybrid urban-suburban rail system with a Sydney rail network Metro Trains North Shore Berowra Mount Kuring-gai To Central Coast & Mount Colah Newcastle Line Richmond Richmond Asquith Richmond Northern T9 Hornsby East Richmond Normanhurst Waitara Clarendon Wahroonga Thornleigh Warrawee Windsor Pennant Hills Turramurra Mulgrave Pymble Beecroft Vineyard Gordon Cheltenham Killara Riverstone Rouse Hill Kellyville Bella VistaNorwest Hills ShowgroundCastle Hill Cherrybrook Tallawong Gordon T9 Lindfield Schofields Epping Roseville Tallawong Chatswood Quakers Hill Eastwood Artarmon Marayong St Leonards MacquarieUniversity Denistone North Ryde Wollstonecraft Macquarie Park Crows Nest Waverton West Ryde To Blue Western North Sydney Mountains Line Chatswood Victoria Cross Meadowbank Circular Milsons Point Quay City Penrith St Marys Rooty HillDoonside Rhodes Barangaroo KingswoodWerrington Olympic Park Mount Druitt ToongabbiePendle Hill BlacktownSeven Hills Wynyard Martin Westmead Kings CrossEdgecliff Emu Plains Wentworthville Olympic Place Park Concord West Bondi Junction Pitt St Town Hall St James Inner West North Strathfield Harris Park Parramatta Central Museum Eastern Suburbs GranvilleClyde Redfern Merrylands Auburn Sydney Metro City and Southwest under construction Guildford Erskineville Waterloo St Peters Green Square Yennora Lidcombe Croydon Sydenham Flemington Burwood Ashfield LewishamPetershamStanmoreNewtown LidcombeBerala HomebushStrathfield Summer Hill Mascot Fairfield Macdonaldtown Regents Park Hurlstone Park Tempe Domestic Airport Station Access Fee applies Airport Canterbury International Airport T8 Canley Vale Campsie Wolli Creek Station Access Fee applies Marrickville Belmore Dulwich Hill Arncliffe Cabramatta Sefton CarramarVillawood Birrong Chester Hill Banksia Leightonfield Yagoona Turrella Warwick Farm Lakemba Bardwell Park Rockdale Bankstown Wiley Park Punchbowl Bexley North Liverpool Kogarah Kingsgrove Liverpool Carlton Casula Beverly Hills Allawah Narwee Hurstville Glenfield LeppingtonEdmondson Park Leppington Panania Padstow Penshurst East Hills Revesby Holsworthy Riverwood Leppington Mortdale Macquarie Fields Oatley Ingleburn Como Jannali Minto Sutherland oolooware KirraweeGymea MirandaCaringbahW Cronulla Leumeah Cronulla Loftus Campbelltown Engadine Macarthur Heathcote South T8 Illawarra Waterfall To Southern Highlands Line To South Coast Line NORTH Stop InterchangeInterchangeEnd of line Metro North West Line North Shore Inner West Bankstown Line Eastern Suburbs Chatswood & Western Line & Leppington Line Liverpool & Illawarra Line Tallawong North Shore Inner West Lidcombe Eastern Suburbs Line under construction Western Leppington City Illawarra Richmond City Cronulla Check timetables and trip planners for train services and connections Cumberland Line Olympic Park Line Airport & South Line Northern Line Leppington Olympic Park Airport Northern Richmond Lidcombe T8 South T9 Gordon Visit transportnsw.info City Copyright © 2019 Transport for NSW 1909TMS-P-COR-A3P 8 Sydney Trains Corporate Plan 2020/21 Sydney Trains Corporate Plan 2020/21 9 Transport for NSW Sydney Trains Corporate Plan 2020/21 Transport for NSW Sydney Trains Corporate Plan 2020/21 cu ing stom ov e Building M rs on our 165 year M M ov s h in rain or it g t h e w history ig custo ers s h m ion er expectat 12 Sydney Trains Corporate Plan 2020/21 cu ing stom ov e M rs NSW has a vision C M h o or it n e w n hi cu rs s e g stome n c he tio t r expecta in g ou r c ustomers’ whole lives Sydney Trains Corporate Plan 2020/21 13 Sydney Trains is committed to the delivery of the NSW Government’s priorities for transport. These have been outlined in the Premier’s Priorities and have been further detailed by TfNSW in partnership with all peer transport operators. 14 Sydney Trains Corporate Plan 2020/21 To deliver this Transport for NSW has a plan Transport for NSW is the lead agency of the Transport for NSW’s purpose is to make NSW Transport cluster. Its role is to lead the New South Wales a better place to live, development of a safe, efficient, integrated work and visit. transport system. Better customer and community outcomes 40 year vision and strategy Future Transport 2056 10 year focus 10 Year Blueprint Business plans Aligned plans (for divisions, agencies and teams, Outcome Business Plan) Evolving Transport A customer centred program of change Transformation program Operate and Be smarter with Focus on our work differently taxpayers’ money people together Everyday delivery Core business How we use things around here Our values and 5 ways of leading Sydney Trains Corporate Plan 2020/21 15 Future Transport Strategy 2056 Future Transport 2056 provides us with an overarching vision. Our mandate is to support the economic development of the State, working to deliver THE FUTURE OF TRANSPORT IN NSWthe NSW Government’s vision of integrated, connected and liveable cities. THE FUTURE OF TRANSPORT IN NSW THE FUTURE OF TRANSPORT IN NSW 1. Customer focused Customer experiences are seamless, interactive and 1.