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Sydney Trains Corporate Plan 2016-2017

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Sydney Trains Corporate Plan 2016-2017 Transport Sydney Trains 2016-2017 Corporate Plan 2 Sydney Trains Corporate Plan 2016-17 Contents Sydney Trains – key statistics 4 Chief Executive’s message 5 Legislative context 7 Strategic alignment 8 Safety 9 Customer, accessibility and travel 10 People 11 Business 12 Assets 13 Environment and the community 14 Sydney Trains Corporate Plan 2016-17 3 Sydney Trains – key statistics • Customer satisfaction: 90%, up from 88% in our last survey • Passenger journeys per weekday: 1 million • Annual patronage: 307 million (for 12 months to 31 December 2015) • Timetabled trips per typical weekday: 2,961 • Stations: 178 (includes four on the Airport Line) • Fleet: 2,191 electric and diesel cars (includes 574 NSW TrainLink fleet) • Number of passengers one eight-car train can carry: 1,000 plus • Capitalised value of a new Waratah train: $30 million • Length of total track maintained: 1,643km (includes NSW TrainLink area) • Length of electrified track (bounded by Emu Plains, Berowra, Waterfall and Macarthur): 961km • Length of overhead wiring maintained: 1,576km (includes NSW TrainLink) • CCTV cameras maintained: more than 10,000 • Total cost of operations: $2.7 billion • Value of assets under Sydney Trains management: $35 billion • Workforce head count: approximately 10,000 (as at May 2016) 4 Sydney Trains Corporate Plan 2016-17 Chief Executive’s message I want to share with you Sydney Trains’ priorities for the 2016-2017 financial year. Sydney Trains was established on 1 July 2013 and is the operator, maintainer and deliverer of choice for rail services across Sydney. This includes 178 stations, 961kms of electrified track and signals, and 2,191 electric and diesel cars, among them 574 NSW TrainLink cars. Sydney Trains also operates the network-wide Rail Management Centre which covers the greater Sydney area. The organisation was constituted under the Transport Administration Act 1988. Sydney Trains’ mission is to keep Sydney moving by delivering safe, customer-focused, reliable and clean rail services. We aim to contribute to the success of transport in NSW by running effective and efficient rail services which exceed our customers’ expectations, support growth and contribute to the broader community and the economy. We focus on providing our customers with a high quality service and giving taxpayers value for money by operating as efficiently as we can. Sydney Trains has an annual operating expenditure of $2.7 billion and delivers over $500 million of capital works. This Corporate Plan outlines the key priorities and initiatives that we will deliver between 1 July 2016 and 30 June 2017. They will support the NSW Government’s objective to maintain or improve reliability of public transport services over the next four years and will help to reduce travel times, grow patronage and improve the customer experience. This Corporate Plan explains how we will: • Maintain the safety and security of our customers and colleagues • Maintain record levels of customer satisfaction • Increase the efficiency and cost-effectiveness of the network • Maintain performance levels with a growing level of passenger demand • Operate in a financially sustainable manner. Rail will remain the backbone of public transport in Sydney. Over the coming year, we will continue to work with Transport for NSW and our NSW TrainLink and State Transit colleagues to provide improved services to customers, expand the capacity of our network and deliver the Government’s plans for transport in NSW. Howard Collins OBE Chief Executive Sydney Trains Sydney Trains Corporate Plan 2016-17 5 6 Sydney Trains Corporate Plan 2016-17 • Promote and facilitate access Legislative context to the part of the NSW rail network vested in or owned by Sydney Trains is a NSW Government agency constituted under RailCorp the Transport Administration Act 1988 and is a public subsidiary • Be a successful business and, to corporation of Rail Corporation New South Wales (RailCorp). that end, to operate at least as Sydney Trains operates under The principal objectives of Sydney efficiently as any comparable a Rail Service Contract with Trains under the Act are to: business and maximise the net Transport for NSW. The contract worth of the State’s investment • Deliver safe, reliable, effective in Sydney Trains stipulates the NSW Government’s and efficient rail, passenger and expectations around service network access services in a • Exhibit a sense of social levels, and sets out how Sydney financially responsible manner responsibility by having Trains and Transport for NSW regard to the interests of the • Ensure that part of the NSW will work cooperatively together community in which it operates rail network vested in or owned to address service alterations, by RailCorp enables safe and • Conduct its operations in community consultation, regular reliable railway passenger and compliance with rail safety service reviews, performance freight services and that these national law and the principles standards and the handling of are provided in an efficient, of ecologically sustainable complaints. effective and financially development as contained in section 6(2) of the Protection of Sydney Trains provides rail responsible manner. the Environment Administration services in its capacity as operator The other statutory objectives of Act 1991 where its activities and maintainer under the Rail Sydney Trains are to: affect the environment Services Contract with Transport • Maintain reasonable priority for NSW. In doing so it must meet and certainty of access for the requirements of the Act. railway passenger services Sydney Trains Corporate Plan 2016-17 7 • Make it easier for people to be Strategic alignment involved in their communities • Restore trust in State and Sydney Trains is committed to the delivery of the NSW Local Government as service Government’s priorities for transport. These have been outlined providers in the State Priorities and have been further detailed by Transport • Increase opportunities for for NSW in partnership with all peer transport operators. seniors in NSW to fully Transport for NSW is the lead agency for transport within New participate in community life. South Wales and has primary responsibility for coordinating Sydney Trains will contribute to transport policy, funding allocations and planning for all modes of those aims by delivering safe, transport. customer-focused, reliable and Transport for NSW’s purpose is to make New South Wales a clean rail services. better place to live, do business and visit by managing and In 2016-17 Sydney Trains will focus shaping the future of the whole transport system. on improving its services through: • Providing information to State Priorities Sydney’s Rail Future is an integral customers so they can make The State Priorities are 30 reforms part of the NSW Long Term informed decisions about their to grow the NSW economy, Transport Master Plan. It will travel options. deliver a three-tiered system deliver infrastructure, and improve • Improved incident recovery of rapid transit, suburban and health, education and other management and improved services across NSW. intercity services to meet operational processes. changing customer needs. Through the State Priorities, Sydney Trains has six themes: Sydney’s Rail Future Strategy Sydney Trains has a direct aims to achieve operational Safety – to create and foster an responsibility for contributing and network efficiencies and environment that improves safety towards the priority to Maintain the completion of major works, or improve reliability of public Customer, accessibility and such as the new Sydney Metro transport services over the next travel – to improve the customer Northwest and Sydney Metro four years. Sydney Trains also experience with rail transport City & Southwest. Sydney Trains contributes to the delivery of services and run trains on time is a key delivery partner in the further priorities, including: People – to create an effective implementation of Sydney’s leadership culture and an • Creating 150,000 new jobs by Rail Future. We will work with engaged workforce 2019 Transport for NSW to implement • Key infrastructure projects to be their plans, including the Sydney Business - to improve efficiencies delivered on time Metro projects. across Sydney Trains • Improving customer satisfaction Transport for NSW’s broader aims Assets – to manage assets for with key government services, are to: Sydney Trains and NSW TrainLink and by balancing cost, risk and • Improve the performance of the performance • Driving public sector diversity. NSW economy Environment and the community • Drive economic growth in NSW Long Term Transport – to implement our environment regional NSW Master Plan strategy and deliver a more • Reduce travel times The NSW Long Term Transport effective approach to community • Grow patronage on public Master Plan covers all transport engagement. transport by making it a more modes across the State. The attractive choice Plan sets out a clear direction for transport in NSW over the next • Improve customer experience 20 years, outlining the approach with transport services to integrate, grow, modernise and • Build liveable centres manage the transport system while putting the customer first. 8 Sydney Trains Corporate Plan 2016-17 Safety Key initiatives for 2016-2017 • Introducing a new safety incident management system THEME which, through real-time reporting and improved tools To create and foster an environment that for analysing the causes of improves safety incidents,
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