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SYDNEY METRO OPENS 26 MAY Your guide to Sydney Metro Rouse Hill Station There’s a whole new way to move in Sydney’s North West Sydney Metro delivers a new generation of fast, safe and reliable train services. New driverless trains can take you between Tallawong and Chatswood Stations quicker than ever. With frequent services, you can just turn up and go. Sydney Metro will revolutionise the way the city moves. The metro stops at 13 stations along the Metro North West Line. Including eight colourful new metro stations and five upgraded stations designed so you can transfer seamlessly to other forms of transport. 02 r C i D v l i i l c H W s e u a o y R d R d el f i o h Sc m T Your new local metro e 0 m p 0 N u o s r 2 t S h t C station is Rouse Hill W i x v e i W s c o t W r i T n w a p d y y s p o r t A R S d in a M Rouse Hill Station, North West Twy Bus stop 2155457 Time to Chatswood 35 minutes approximately Station address 1 Tempus Street, Rouse Hill NSW 2155 Station access Tempus Street adjacent to Rouse Hill Town North West Twy opp Rouse Hill Station Centre forecourt. Bus stop 2155458 Connecting bus routes 601, 602X, 603, 605, 607X, 608, 610, 610X, 619, 641, 731 (formerly T71), 732 W (formerly T72), 735 (formerly T75), 742, i n d s 746, 747, 751, 752, T63, T64, T65, T66 o r R d Bike storage 45 spaces T e m p u r Taxis s D S t r t a H 9 spaces e i t h W Kiss and ride 25 spaces On Demand public transport Download the Cooee Busways app. Book your trip when you are ready to travel. r See page 9 for more information D t a r H e i t h W Plan your trip at transportnsw.info 50m 25m 12.5m 0m 03 A transport system designed for you Geared towards sustainability Safety is our priority We offset 100% of our network’s Platform screen doors keep energy consumption with people safe and objects like renewable solar power, plus more prams away from the tracks. than 80% of the water we use to Lights and sounding chimes wash the fleet is recycled water. alert you when doors open and close. Engineered for efficiency Expert train controllers working These automated platform in a state-of-the-art Operations screen doors allow trains to get Control Centre continuously in and out of stations faster. monitor the entire Sydney Metro system. They oversee metro Continuous CCTV monitoring services, trains, tunnels, platforms – with around 100 cameras at and tracks, to keep the network every station and 38 on board moving safely and reliably. every metro – means we’re looking out for you. By automating the network we can maximise frequency, getting Interactive video help points you to your destination faster. at every station and station carparks, and audio help points Continuous mobile coverage on board will instantly connect Mobile coverage across the entire you to control centre staff metro network means you can in case you need assistance make calls, send texts and emails, during your journey. There are download tunes or stream your also emergency help points in favourite show, so you can keep every carriage. in touch on the go. 04 05 Public transport designed for everyone Level access Visual and audio aids Level access between platforms Tactile indicators and signs with and carriages makes getting on braille make navigating stations and off safer and easier, especially easier. Audio announcements, if you have a pram, bike, or your hearing loop services and mobility is limited. interactive help points provide accessible service information. Wheelchair spaces and priority seating Need a helping hand? There are two dedicated wheelchair Customer Journey Coordinators spaces in every carriage and priority at metro stations can assist seats close to the doors for people with access to platforms and with limited mobility. can organise help with train transfers. If there are no staff Room for prams, bikes nearby, you can make contact and luggage using a video help point. Every metro is designed to provide customers travelling with prams, If you’re travelling to Chatswood bikes or luggage greater access or beyond, let a Customer and flexibility on board. Journey Coordinator know you need assistance. They’ll advise Video help points Sydney Trains staff at Chatswood Need some extra guidance at the or Epping you’re on your way so station or help getting through the there’s someone ready to help gates? Our staff can answer your at the other end. When you get questions via video link at accessible off the metro you may need to interactive video help points. alert staff that you’ve arrived, but they’ll be expecting you. 06 07 Getting to and from Public transport that metro stations comes to you We’ve made getting to and from your On Demand public transport, local metro station easy, whether you a new service connecting you walk, ride your bike, catch a bus, take a with Sydney Metro stations at taxi, get dropped off, ride share or drive. Tallawong and Rouse Hill. Walking If you live in The Ponds area, you can book a trip Over 4km of new walking paths, a tunnel, new when you’re ready to travel and arrange to be pedestrian crossings and two pedestrian bridges picked up from an agreed point near home to make accessing stations easy. How to book Bikes To get started download the Cooee Busways Take your bike on board with you, or secure it in app. Book your trip when you are ready to travel. one of 340 bike storage spaces at metro stations. Buses All metro stations are serviced by local buses connecting you with nearby suburbs. Hours of operation Monday to Friday: 5am to 9pm Taxis The service will operate on NSW Public Holidays There are 52 conveniently located taxi stands that fall on weekdays. at metro stations across the network. Kiss and Ride Fares Drop-offs and pick-ups are easy with more than A standard fare starts from $2.20 130 Kiss and Ride spaces, including accessible Concession* fares start from $1.10 spaces and kerb ramps. *Available to concession card holders, including pensioners, seniors, students and apprentices. Parking There are more than 4,000 parking spaces across For more information visit the metro network. For locations of commuter carparks transportnsw.info/on-demand and accessible spaces, visit transportnsw.info 08 09 More ways to pay Train and bus service adjustments in your area Sydney Metro is part of the Opal We’ve made some adjustments network. You will be able to pay to train and bus services, including your fare with an Opal card or more services to support the through contactless-enabled integration of Sydney Metro into American Express, Mastercard or the wider public transport network. Visa cards or with a linked device. Bus routes in the North West area will be Look for the symbol. adjusted to provide easy access to metro stations. Further adjustments are planned Always tap on and tap off at Opal readers to for later in 2019. This will allow us to review pay your fare. customer behaviour and journeys to ensure we are delivering the right services for you. Trips that include transfers between Sydney Metro, Sydney Trains and/or NSW TrainLink Intercity These adjustments mean you may need to services are considered a continuous journey. change the way you travel to get to your You don’t need to tap off and on again between destination quickly and comfortably. services, and you’ll pay a single fare. Plan ahead at transportnsw.info Find out more about public transport fares and Opal cards at transportnsw.info/opal 10 11 Late night travel on the North West Night Bus Over the next six months, a late Tallawong night bus service will operate in Rouse Hill Kellyville the North West as we grow Sydney Bella Vista Metro to full operations. NorwestHills ShowgroundCastle CherrybrookHill Epping This service allows us to keep customers moving MacquarieMacquarie University Park while also completing some additional works on North Ryde the metro system. Chatswood NW1 During this time the North West Night Bus will NW2 provide connections between stations along the Metro North West Line. Operating Sunday to Wednesday nights Buses will start running after the last metro service on Sunday, Monday, Tuesday and Wednesday Services operate frequently in both directions nights across limited hours. The first night bus Chatswood to To Tallawong To Chatswood departs Tallawong at 9.25pm, and Chatswood at NW1 Tallawong 10:10pm to 9:30pm to 10.10pm. The last night bus departs Tallawong at All Stops 12:50am 12:10am 12.10am and Chatswood at 12.50am. every 10 minutes every 10 minutes Chatswood to To Tallawong To Chatswood A combination of all-stops and limited-stops night NW2 buses will run between Chatswood and Tallawong Tallawong 10:15pm to 9:25pm to 12:45am 11:55pm stations, operating on a turn up and go basis with Limited Stops* every 10 minutes every 10 minutes at least one service every 10 minutes. All times are approximate. *Chatswood, North Ryde, Cherrybrook, You will need a valid Opal card to travel. Castle Hill, Hills Showground, Norwest, Bella Vista, Kellyville, Rouse Hill and Tallawong.
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