Annual Report
2018 St John Ambulance Australia (VIC) Inc
Our Mission
St John Ambulance Victoria is a charity in the Australian community working for the Service of Humanity. We exist to help those who are in sickness, distress, suffering or danger. Contents
04 Chairman’s Report 30 People and Culture
06 Chief Executive 33 State Chaplain’s Report Officer’s Report 34 Order Affairs 08 Highlights 36 Victorian Members 10 Event Health Services of the Order
14 St John Youth 37 The Most Venerable Order of the Hospital 16 Fleet Capabilities of St John Jerusalem
20 C ommercial Service 40 Honours and Awards Performance 41 Thank You 22 Transport Services 44 Financial Overview 23 Fundraising, Grants, Trusts and Bequests 46 2019 Strategic Plan
24 Community Programs 48 Governance – Board of Directors 28 First Aid Champion Awards 49 Acknowledgements Chairman’s Report
I am delighted to present the St John Ambulance Victoria Annual Report which charts our progress and achievements in 2018.
Our focus has been on increasing Each of our community programs our capacity to deliver community and our capacity to develop new health programs through diversifying programs depends upon the success and strengthening our commercial of our commercial operations which enterprises. Each of our community encompass training, product sales programs is underpinned by an ultimate and non-emergency patient transport. purpose to save lives through First Each of these operations continues Aid and we are certainly focussed to perform strongly in the face of on developing and delivering more challenging market conditions and Our 2300+ community programs which align with engagement with significant technology volunteers are the our mission and our organisational projects which will underpin our growth significant experience as an executive strengths. We look forward to engaging and revenue diversification. and company director including as face of St John at with all of our stakeholders in the launch Our 2300 volunteers are the face President of the Metropolitan Fire public events and of our Strategic Plan in early 2019. of St John at public events and Brigade. I am indebted to Andi and emergencies and Our existing community programs emergencies and at the heart of our all of my Board colleagues - Mark at the heart of our remain a source of great pride to the organisation. In 2018 our volunteers Engel, Rod Collins, George Braitberg, Virginia Bourke organisation. Our flagship program, attended more than 4600 events and Caroline Elliott and Paul Davidson for organisation … their ongoing support, wise counsel First Aid in Schools together with emergencies giving more than 319,000 strengthened through regular contact Our volunteers are and commitment to St John Ambulance our mobile CPR Lab, provision of hours of their time to serve the Victorian and invitations to events and for site Victoria throughout 2018. highly engaged and In a year characterised by Royal debrillators to sporting groups and community. Our volunteers are highly visits. We believe that St John should member numbers Commissions and inquiries, a common our Community Transport Service engaged and member numbers are play a key role in assisting government As we enter 2019, it is timely to thread identified in some of these actively represent our ongoing increasing with an enviable level of to develop sound policy in relation to remember that the trust which the are increasing with ethical and cultural organisational commitment to the service of gender and age diversity. Senior emergency response and First Aid community has placed in St John an enviable level failures has been the erosion of trust many thousands of members of volunteer members together with our Services and will continue to advocate Ambulance Victoria is built upon our of gender and by the community in institutions. the Victorian community. staff have led a renewed focus on our and provide thought leadership in shared organisational and individual clinical governance framework which age diversity. In this challenging climate, St John is We were delighted this year to this area. Our Board continues our commitment to our underlying mission is critical to our continued leadership an organisation which is not suffering sign up to the GoodSAM app, in commitment to national collaboration – the service of humanity. Whether in the areas of Event Health Services from a lack of trust. While we are not partnership with Ambulance Victoria. for the mutual benefit of each member as employees or volunteers, the way and Non-Emergency Patient Transport that we deliver first aid or deliver care, perfect, we do enjoy the confidence The GoodSAM app connects trained of the St John federation and most and the trust of the community we and our delivery of quality person- importantly for the continuation of even the smallest acts of kindness and first aiders and health professionals staff, members of the Order of St John serve. Our very existence in the centred care. our mission in the service of the wider service to others, embody our mission with people suffering cardiac arrest and members of the Board for their Victorian community is reassuring to Australian community. and generate true hope and optimism in nearby them in the community. It has Our relationships with key members passion and outstanding contributions our community because we are trusted. the communities we serve. already saved lives and is a tremendous of the State government and the During 2018 we were delighted to throughout 2018. I particularly thank 2018 has seen our Board engage with example of the use of technology, Opposition together with members welcome Dr Andrea Diamond as In closing, I extend my sincere thanks our volunteers across Victoria for their the executive team on developing our collaboration between organisations of the National Board and executive a member of the Board. Andi is the to our tireless CEO, Gordon Botwright, continuing and dedicated service to the Strategic Plan for the next 5 years. and the service of individuals. of St John Ambulance Australia have CEO of City of Monash and has the executive management team, Victorian community.
404 Annual Report 2018 Annual Report 2018 05 have used their First Aid skills to these projects will give our staff and My appreciation also goes to all Board save a life or help someone in need. volunteers the tools they need to members who provide guidance, keep Chief Executive The recipients’ heart-warming stories become more effective and efficient. us accountable and give their time to were testimony to the importance of make sure we are well governed and This year we also reactivated our people being prepared to provide on purpose. Chaplaincy Program – as we welcomed First Aid in the community. I look Officer’s Report Reverend Jim Pilmer to the organisation. Lastly, it’s a privilege to work with an forward to this event growing in His vast experience working with the Executive Team whose dedication to significance over the years to come. Police and other agencies has been our mission is absolute. Thank you In 2018 we were beneficiaries of a a great benefit to us. Many of our to each of you for your hard work, $1.1M bequest from the estate of volunteers and staff have found it easy leadership and support. I’m pleased to report that in 2018 we the late Jean Stewart – a long-time to reach out to him for support thanks Looking ahead, 2019 is set to be a year donor of St John Ambulance Victoria. to his warm, approachable manner. of growth and innovation. delivered on our mission to save lives through We are thankful and humbled by her During the year the Board and Executive generosity. Thank you too, to our To begin with, Ambulance Victoria has First Aid – and assist those who were in Team came together to work on the many other donors and supporters. shown its confidence in our abilities as Strategic Plan 2019 – 2023. By the Gordon Botwright Every gift and grant helps. a Non-emergency Patient Transport sickness, distress, suffering and danger. time this report is published, we’ll have provider by significantly increasing our From a commercial perspective, launched the plan with our staff and workload under a new contract which 2018 required hard work and focus, volunteers, as well as our business, St John Ambulance Victoria is a diverse approach, St John Ambulance Victoria their friends or family in a medical begins in July. Ambulance services are and our revenue grew modestly by government and community partners. organisation, dedicated to serving the retained the First Aid service contract at emergency if ever needed. in our blood, so it’s stirring to see this 6% to $34M. Victorian community. Marvel Stadium for a further five years. Centred on our broad mission part of our organisation grow. This year we also continued our In fact, we have resecured all our major For the Service of Humanity, the plan As you read this annual report I’m partnership with the Department We also plan to launch a new style venue contracts in the last two years. has the following four priorities: confident that, like me, you’ll be of Health and Human Services by of First Aid training in the coming inspired by our people and all they In 2018 we enthusiastically supported delivering nearly 400 subsidised 1. Maximise our Community year. By educating the public and our have achieved over the last year. Ambulance Victoria’s GoodSAM defibrillators to Victorian sporting We are blessed Health Contribution commercial customers in more creative app. More than 250 of our volunteers clubs. Each unit is a potential lifesaver to have so many and engaging ways, we believe they will Whether it’s a First Aid volunteer 2. Diversify our Commercial Activities registered their willingness to attend to for those communities. This milestone be better equipped to assist others in assisting at an event, a customer people devoted a person suffering from sudden cardiac completed our initial commitment 3. Deliver Person Centred Care a medical emergency. service officer selling a defibrillator, arrest near them. of 1,000 defibrillators. However, I’m to the service of a trainer educating a First Aid class 4. Inspire our People Thanks to these and many more pleased to confirm that the Department others through or an ambulance attendant moving Our other community programs also exciting initiatives we have planned, has extended the program by another We have made strong commitments a patient, everyone contributes to our performed strongly this year, with our mission. I am confident that 2019 will be a 400 units. within each priority, and these purpose in their own important way. the following notable achievements: success in our Service of Humanity. will be integrated into our future The men and women of our transport We are blessed to have so many people >> We trained nearly 190,000 primary business plans. The Strategic Plan services fulfil our mission to serve devoted to the service of others through school children in First Aid free communicates an exciting vision and humanity daily. Our ever-caring Patient Accounting for 32% of total revenue, our mission. of charge through our First Aid in I encourage everyone to get behind us Transport team moved 26,374 people Schools program product sales was the standout with as we seek to have a greater impact on In 2018 our Event Health Service on behalf of Ambulance Victoria, 7% growth on 2017. This was primarily >> We provided free CPR lessons our community. volunteers attended 4,690 events Peninsula Health and St Vincent’s driven by an increased demand to 14,000 people through our across Victoria and treated 51,314 Hospital. Meanwhile, our Deceased As always, I thank our Chairman Virginia CPRLab program for defibrillators – an encouraging people – from those who simply Persons Crew moved more than indication that the message is Bourke for her enormous contribution needed a band-aid to the acutely ill. >> We transported more than 1,000 7,500 deceased persons with dignity finally spreading. and wise leadership. She is always vulnerable people to doctor’s and compassion. available and responsive whenever The growing use of drugs at music appointments or helped them get We trained 52,500 people in First Aid we need her. festivals has required our highly-trained home through our Community It’s my honour to acknowledge the and experienced strong growth in our volunteers to provide more lifesaving Patient Transport Service (which we service of our volunteers. Our annual corporate onsite training. However, interventions than ever before. Thanks only recently launched in late 2017) parade at Government House is one overall training numbers were down. to their fast response times and leading of the small ways we say thank you, I extend my heartfelt appreciation to We continued to invest in a number of clinical practices, they saved 11 young and this year’s event was exceptional. everyone who helped make these digital transformation projects which lives at music festivals this year. community programs possible. I also congratulate everyone who was increased our costs as expected. These incredible acts of service are admitted and promoted in the Most Another highlight this year was the Designed to help us become a seldom noted in the media. However, Venerable Order of the Hospital of launch of our First Aid Action Hero more customer-centric organisation, I would like to acknowledge them St John Jerusalem. The Investiture is game – a fun and engaging way for and say thank you – as I do to all our an occasion rich in historic observance. children to learn First Aid. In just a volunteers who, so tirelessly, keep our few weeks, more than 5,000 children Another highlight this year was our community safe. around the world downloaded and inaugural First Aid Champion Awards. In recognition of our superior played this free game. We hope it This event gave us the opportunity to capabilities and customer-centric will give them confidence to help acknowledge everyday Victorians who
606 Annual Report 2018 Annual Report 2018 07 Highlights
January March May June July October >> Australia Day Honours >> 30th: St John supports the >> NEPT celebrates 5 years >> 14th: Celebration of >> 26th: Investiture saw >> 11th: Launch of First Aid awarded to Professor Jeffrey Good Friday Appeal of operations 135 years of St John 12 Members Action Hero App Rosenfeld AC and Professor with 916 hours of free Ambulance in Victoria promoted or >>21st: National Volunteer >>30th: New Geelong George Braitberg AM coverage and CPR admitted to the Week celebrations >>22nd: St John participates training venue Lab training 406 on Order of St John >> St John VIC place second in Take Your Dog at Kardinia Park the day >>23rd: St John attends the at the National Youth to Work Day Work Health and First Aid Championships >> Launch of free Defibrillators Safety Show >>25th: New First Aid in August November competition – giving away Schools modules 5 Defibs to a business >>29th: St John supports >> Christine Morrison and >> Government House launched, giving February in need launch of GoodSAM Maroondah Division Volunteer awards children access to with 250+ staff and awarded at the 2018 >> Barbara Davis awarded more knowledge >> New Command volunteers registered Deakin Community Awards Victorian Premier’s April and skills through Vehicle launches Volunteer Champions >>31st: Brian Cantlon the free program Award >> St John provides free inducted onto the September December >> Rev Jim Pilmer begins ANZAC Day coverage Victorian Health as St John Chaplain at 70 events throughout Volunteers Honour >> 7th: Inaugural First Aid >> St John supports the state Roll at the Minister Champion Awards Carols by Candlelight with First Aid coverage for Health Volunteer >>10th: Christine Morrison Awards receives Victorian Premier’s Volunteer Champions Award
808 Annual Report 2018 Annual Report 2018 09
>v> Event Health Services
Event Health Services enjoyed steady growth in 2018, with increased community demand and volunteer participation. Although they faced more challenging cases than ever, our First Aid responders delivered the same high level of professionalism and care that St John has been known for – for over 135 years.
Volunteer Performance 319,620 51,314 St John volunteers Hours volunteered People treated at events provided almost 130,000 hours Key contract achievements towards Event Volunteer membership growth
Health Services We received a strong number of volunteer applications this year and were delighted MELBOURNE STADIUMS in 2018. to appoint 179 new adult members. This growth will enhance our community impact LIMITED (OPERATORS next year. OF MARVEL STADIUM) This is a staggering Over the last 12 months, our number of credentialed health professionals grew by an Following a competitive tender level of commitment impressive 27% – enhancing our pooled expertise and overall capacity. process, St John won a 5-year VISION AUSTRALIA from the community 2018 2017 extension as the sole Event Health CAROLS BY CANDLELIGHT – to the community. Nurses 140 123 Services provider for this iconic Melbourne venue. (SIDNEY MYER MUSIC BOWL) They also undertook Paramedics 36 27 St John was also reappointed a record number Doctors 55 32 TOTAL 231 182 SOLE MOTIVE for this landmark event after of lifesaving several years. intubations (12) This major event provider awarded us a 3-year contract extension. and a substantial BABYLON FESTIVAL number of A new contract in 2017, TOUGH MUDDER resuscitations (7) St John was once again selected during the year. St John was reappointed as the for the 2018 festival. Following Event Health Services partner for exceptional results for the second this fast-growing Melbourne event year in a row, we’re pleased to after several years. confirm we’ll be back in 2019.
1010 Annual Report 2018 Annual Report 2018 11 More 2018 highlights
GOODSAM APP THOUGHT-LEADERSHIP Indicative of our strong partnership We continue to take an active leadership with Ambulance Victoria, more than 250 role in the First Aid and medical services St John volunteers and staff registered for industry. Several senior leaders presented the GoodSAM app in 2018. Our enthusiastic at conferences throughout 2018, and in participation in this initiative is closely 2019 a number of volunteer members will connected to our vision and directly linked present research papers for the to our 2019–2023 Strategic Plan – which first time in recent years. outlines our commitment to improving sudden cardiac arrest survival rates. COMMUNITY TRANSPORT SERVICE Led by our Event Health Services team, CHILDWISE ACCREDITATION the St John Community Transport Service St John is close to being Childwise enjoyed strong growth in 2018. Offering an accredited thanks to the hard work of our exciting new volunteering opportunity within People & Culture, Event Health Services St John, we expect this wonderful service and St John Youth teams. to grow further in 2019.
ePCR PORTAL > > We delivered an enhanced ePCR portal which has been well received by customers.
Revenue growth During May to September 2018, St John deployed more volunteer and paid workforce hours – and achieved a higher overall revenue – compared to the same Voice of the Customer program period last year. This year we launched This data is already giving This was due to a our new ‘Voice of the us a deeper insight into our targeted strategy to Customer’ program. customers and new ideas increase opportunities for how we can enhance our Using a post-event survey, service. It’s also allowing us over this traditionally we are now drawing to identify and acknowledge quiet period. meaningful feedback from the strong performance of customers on their personal specific Event Health experiences with St John. Services personnel.
1212 Annual Report 2018 Annual Report 2018 13 Competition success
The year began with a great result at the National Youth First Aid Championships in South Australia. Victoria won the team event – and placed second overall. Many of our members also participated in the State Youth First Aid Competitions in September.
Developing our leaders
We conducted two leadership courses for our youth members this year – as well as a management course for our adult leaders. This year’s annual staff development day was also supplemented by an additional professional development St John session on behaviour management. Youth
In 2018 we continued to engage young people Recognising (12–17 years) in our First Aid-oriented youth program. an outstanding Designed to meet the future needs of our community contributor and St John, this initiative contributes to our goal of saving This year we were delighted to see Christine lives through First Aid. Morrison recognised for her outstanding contribution to the St John Youth program. Christine received the 2018 Norma Bell National Continual Youth Leader Award from the Australian Youth Advisory Network of St John Ambulance improvements Australia. Chancellor Professor Mark Compton This year we introduced a new system presented her with the award at the National to improve how we manage parent Member Convention in Canberra. contact details, fee payments and health information for our youth members. Later in the year Christine also won a Service Award at the Victorian Premier’s Volunteer The new online platform is already Champions Awards. improving internal efficiencies, health condition management 26 477 Christine’s contribution to the St John Youth and parent communication. program has allowed hundreds of young people During the year, we also produced a new Divisions with Members in to learn life-saving First Aid skills and realise guide and resources to help our youth Youth Programs Youth Programs their leadership potential. staff improve behaviour management and support the safe, positive Her work has had a lasting positive impact participation of our youth members. on shaping the lives of our young members.
1414 Annual Report 2018 Annual Report 2018 15
> >v
Fleet Capabilities
Medical Assistance Team Bicycle Emergency Non-Emergency Health Emergency Deceased (MAT) Response Team Patient Transport Response Team Persons Services A static field hospital, consisting of doctors, paramedics and nurses with advanced (BERT) (NEPT) (HERT) An appropriate OH&S Safe Systems equipment and capability to manage the widest variety and highest acuity of medical of Work equipment including, but not emergencies at an event. St John First Responder Medics, Utilising GPS location tracking systems Mobile crew of two (2) Health limited to, personal protective clothing equipped with a bicycle that enables to monitor arrival times of patients, the Professionals with advanced life saving and related safety equipment, cleaning rapid access to casualties across wide vehicle features include specialist bariatric equipment and medications to treat materials, lifting and manual handling event areas. and dual stretcher equipment with high high acuity casualties. equipment capable of transporting acuity complex patient capabilities. Deceased Persons, including bariatric cases. The Coroners Court Contract MEDICATIONMEDICATIONMEDICATIONMEDICATIONMEDICATION PRIMARYPRIMARYPRIMARYPRIMARYPRIMARY TRIAGETRIAGETRIAGETRIAGETRIAGE ADVANCEDADVANCEDADVANCEDADVANCEDADVANCED AEDAEDAEDAEDAED DOCTORS,DOCTORS,DOCTORS,DOCTORS,DOCTORS, OXYGENOXYGENOXYGENOXYGENOXYGEN FIELDFIELDFIELDFIELDFIELD FIRSTFIRSTFIRSTFIRSTFIRST AID AID AIDAID AID MEDICATIONMEDICATIONMEDICATIONMEDICATIONMEDICATION NURSES,NURSES,NURSES,NURSES,NURSES, HOSPITALHOSPITALHOSPITALHOSPITALHOSPITAL vehicles include the same GPS system MEDICATION PRIMARY TRIAGE ADVANCED AED DOCTORS,PARAMEDIPARAMEDIPARAMEDIPARAMEDI PARAMEDICSCSOXYGENCSCSCS FIELD FIRST AID MEDICATION NURSES, HOSPITAL as in the NEPT vehicles along with 0–4 PARAMEDICS degrees celsius refrigerated vehicles for MEDICATION PRIMARY MEDICATIONTRIAGE ADVANCEDPRIMARY TRIAGEAED MEDICATIONADVANCEDDOCTORS,MEDICATION MEDICATIONMEDICATIONPRIMARYOXYGENPRIMARYAED DOCTORS,TRIAGEPRIMARYFIELDPRIMARYTRIAGE ADVANCEDOXYGENADVANCEDTRIAGETRIAGE FIELDADVANCEDADVANCEDAEDAED DOCTORS,MEDICATIONMEDICATIONMEDICATIONDOCTORS,AEDAED OXYGENDOCTORS,PRIMARYDOCTORS,PRIMARYOXYGENPRIMARY FIELDTRIAGEOXYGENOXYGENTRIAGETRIAGEFIELD ADVANCEDADVANCEDADVANCEDFIELDFIELD AEDAEDAED DOCTORS,DOCTORS,DOCTORS, OXYGENOXYGENOXYGEN FIELDFIELDFIELDlong distance transport. FUSO Truck FIRST AID MEDICATIONFIRST AID MEDICATIONNURSES, FIRSTFIRST AID AID HOSPITALNURSES,FIRSTFIRST AIDAID MEDICATIONMEDICATION HOSPITALMEDICATIONMEDICATION NURSES,NURSES, FIRSTFIRSTNURSES,FIRSTNURSES, AID AIDAID HOSPITALHOSPITAL MEDICATIONMEDICATIONMEDICATIONHOSPITALHOSPITAL NURSES,NURSES,NURSES, HOSPITALHOSPITALHOSPITAL x1 PARAMEDICS PARAMEDICS PARAMEDIPARAMEDICSCS PARAMEDIPARAMEDICSCS PARAMEDIPARAMEDIPARAMEDICSCSCS
x1 Ford Transit x22 Mercedes-Benz Sprinter x7 Hyundai Santa Fe x1 Vehicle with 4 berth configuration
x2 Refrigerated vehicles with 2 berth configuration
x4 Vehicles with 2 berth configuration
x1 Mercedes-Benz x1 Toyota HiAce SLWB Sprinter Van x12 Bicycles
1616 Annual Report 2018 Annual Report 2018 17 Command + Communication Vehicles Intra-event Patient Mobile Single Personnel Community Transport Buggies Stretcher Transportation Transport x1 Toyota Camry First Aid Posts Buses x3
x54 Toyota HiAce SLWB x2 Toyota HiAce 12 Seater x2 Toyota Prius V 1.8 Commuter Bus Hybrid CVT
x5 Hyundai i40 x1
x7 Hyundai i30 Mobile x4 Mercedes-Benz Sprinter First Aid Posts CPR Lab Kit Servicing
x8 Mercedes-Benz Vito x1 Mercedes-Benz x2 Volkswagen Caddy ELWB Sprinter
x1 Mitsubishi Triton
x1 Hyundai iLoad
x1 Mercedes Sprinter x1 Volkswagen Caddy Crewvan Comms Vehicle 4WDs fitted with 1 Stretcher
x6 Toyota Landcruiser
x1 Mazda T3500 Bus
x1 Iveco Daily 70C Command Vehicle
1818 Annual Report 2018 Annual Report 2018 19 Product sales St John experienced solid growth in First Aid product sales in 2018, with a 7% increase on last year. Key highlights included: >> The delivery, installation and training of defibrillators to 416 sporting clubs as part of our Department of Health and Human Services and Fisheries contracts (representing a 6% increase on 2017). >> The insourcing of our manufacturing and warehousing operations which improved Commercial our efficiency and integrated logistics activities across our training and Service transport services.
Performance Sales and business Representing 54% of our total revenue development in 2018, our product sales and training We are pleased to report that services continue to drive the financial our Business success of our organisation. Development team exceeded its sales THESE INCLUDE THE: targets for 2018. >> Delivery of accredited and non-accredited First Aid and allied training courses online and offline (in workplaces and through St John training During the year we venues across the state) also implemented >> Manufacture and supply of First Aid kits for homes and businesses, a number of distributed directly to the public and via retail channels changes, including: >> Supply of health-related equipment including defibrillators, monitors and consumables > Appointing a new Thanks to these commercial services, St John remains in a strong long-term sales manager Training courses position to deliver and grow our vital community programs. who oversees We trained 52,587 people at workplaces and St John training exclude this customer from last year’s calculations, our corporate the sales, call venues in 2018. training numbers actually increased by 9.5% in 2018. centre and kit Although this represents an overall decrease of 5% on 2017, We also experienced strong growth in several courses, servicing teams our core public course performance was on par with last including Mental Health, Asthma and Anaphylaxis, and year. The decrease was due to a decline in our non-core Child Care First Aid. course performance. > Implementing In 2019 we will continue to diversify our training offerings and 26,374 Salesforce CRM What’s more, we saw 6.5% growth in our regional training invest in significant improvements to our delivery. This will participants. 52,587 ensure we continue to provide industry best-practice training Patients moved through In late 2017, we lost a major corporate customer, which has and outcomes – and give participants confidence to use their our Transport services Victorians trained in First Aid impacted the total number of people trained this year. If we were to First Aid skills in medical emergencies.
2020 Annual Report 2018 Annual Report 2018 21
v
2018 2018 Annual Report Annual Annual Report Annual
22 23 22
of cases the next business day plus one. plus day business next the cases of their generosity this year. They made a a made They year. this generosity their First Aid in Schools program. program. Schools in Aid First
the Ken and Rosie Day Foundation for for Foundation Day Rosie and Ken the primary school students through our our through students school primary increase on 2017, where we completed 4% 4% completed we where 2017, on increase
saving lives. saving
We are also proud to acknowledge acknowledge to proud also are We vehicles – and enabled us to reach more more reach to us enabled and – vehicles (unless otherwise requested). This was a solid solid a was This requested). otherwise (unless
us to continue continue to us
funded equipment and volunteer volunteer and equipment funded
all cases on the same or next business day day business next or same the on cases all which enable us to continue saving lives. saving continue to us enable which
and government bodies. These grants grants These bodies. government and
all of which enable enable which of all
we appreciate every Gift in Will, all of of all Will, in Gift every appreciate we
We also improved in regional areas, completing completing areas, regional in improved also We
23 grants from various philanthropic philanthropic various from grants 23
organisation for many years. That said, said, That years. many for organisation every Gift in Will, Will, in Gift every
strategy. During the year we received received we year the During strategy.
in 2018, which was at 92% for metro cases. cases. metro for 92% at was which 2018, in
will make a significant difference to our our to difference significant a make will
… we appreciate appreciate we …
the backbone of our fundraising fundraising our of backbone the
However, our on-time performance improved improved performance on-time our However, bequest we have ever received – and it it and – received ever have we bequest
Finally, our Grant Program remains remains Program Grant our Finally,
our volunteers. This was the largest largest the was This volunteers. our
in regional areas). regional in
incredible gift in her Will to support support to Will her in gift incredible plans in the years to come. to years the in plans
2017 (5.4% fewer in metro areas and 3.5% fewer fewer 3.5% and areas metro in fewer (5.4% 2017
This year the late Jean Stewart left an an left Stewart Jean late the year This component of our fundraising growth growth fundraising our of component
This year we completed 4.9% fewer cases than than cases fewer 4.9% completed we year This
and Connor who saved their mum’s life life mum’s their saved who Connor and first Regular Giving Appeal, a critical critical a Appeal, Giving Regular first
community programs. community
appeals. Our Tax Appeal featured Sam Sam featured Appeal Tax Our appeals. Late 2018 also saw the launch of our our of launch the saw also 2018 Late
equip our volunteers and grow our our grow and volunteers our equip Service of Humanity. of Service
We implemented two direct mail mail direct two implemented We
work, helping to continually train and and train continually to helping work, serving St John volunteer. John St serving contract remains integral to our mission: mission: our to integral remains contract
They make such a difference to our our to difference a such make They Action Hero app. Hero Action featured Sharon Carpenter, a long- a Carpenter, Sharon featured
Now in its third year, our Coroners Court Court Coroners our year, third its in Now
years. 20 over for organisation our Schools program and our new First Aid Aid First new our and program Schools program – and our Christmas Appeal Appeal Christmas our and – program
to giving been have donors Many generous contribution to our First Aid in in Aid First our to contribution generous after attending our First Aid in Schools Schools in Aid First our attending after Coroners Court contract Court Coroners
organisations who support our work. our support who organisations
and foundations groups, community individuals,
St John Ambulance Victoria is grateful to the many many the to grateful is Victoria Ambulance John St
to 21 participants. 21 to
Patient Transport course (Certificate III) III) (Certificate course Transport Patient This year we also delivered our Non-emergency Non-emergency our delivered also we year This
and Bequests and
and western Melbourne. western and
our geographic footprint will extend to Geelong, Ballarat Ballarat Geelong, to extend will footprint geographic our
which will begin July 2019. As part of this new contract, contract, new this of part As 2019. July begin will which
Grants, Trusts Trusts Grants, workload, our in increase significant a awarded was John St
Victoria. Ambulance for submission tender major our
A significant milestone this year was the success of of success the was year this milestone significant A
Fundraising,
clients’ expectations. clients’
Our service levels continued to meet or exceed our our exceed or meet to continued levels service Our
Patient Transport Patient
Non-emergency
a 4% increase on 2017. on increase 4% a
patients throughout the year – – year the throughout patients
report that we moved 26,374 26,374 moved we that report
in 2018, we are pleased to to pleased are we 2018, in
service community important
Committed to growing this this growing to Committed Transport Services Transport Community Programs
At the heart of our mission, educating and empowering the community with first aid knowledge and the skills to save a life is an important part of our work. Sam and Connor Algie Sam and Connor, aged 10 and 8, completed Our thriving flagship program: our First Aid in Schools program at Miners Rest First Aid in Schools Primary School early 2018.
Now in its sixth year, First Aid in Schools reached new heights That’s why they knew exactly what to do when in 2018 – connecting the community with our mission more their mum Sarah suddenly collapsed to the strongly than ever before. kitchen floor a few weeks later. From Portland to Mildura to Sale, our passionate presenters Staying calm, Sam rang Triple Zero immediately delivered training at schools across Victoria to a record – and together the brothers checked for signs 188,399 primary students throughout the year (just shy of breathing before moving their mum into the of our 200,000 target). recovery position. Connor then waited outside This year we recognised the need to evolve and expand our for the ambulance while Sam stayed to monitor program to reflect changing community needs. Specifically, her condition. we have now branched out beyond the formative DRSABC modules to include Anaphylaxis, Asthma, Cuts and Grazes, Sarah was taken to hospital in the ambulance Bites and Stings, and Burns. and has since made a full recovery. We held an official media launch for our program expansion The brothers continue to practise their at Port Melbourne Primary School in June, where a staggering First Aid skills at home with their mum. This year we recognised the need to number of students (more than 35) suffer from anaphylaxis or evolve and expand our program to a severe allergy. reflect changing community needs. Students and teachers across the state have already shared their positive feedback on these changes. This has spurred us to further innovate and adapt First Aid in Schools in 2019 and Annalise Vella beyond – a critical requirement for any program to thrive. During 2018 we also delivered the program to special A couple of weeks after 12-year-old Annalise She called for an ambulance within seconds, developmental schools for the first time in several years. completed the First Aid in Schools program at before placing him into the recovery position. This truly ties us to our mission in the service of humanity, Mackellar Primary School in Delahey, her dad What’s more, she remained calm throughout which does not discriminate. Rodney accidently sliced his arm in a grinder. the entire ordeal. Thank you to the many people involved in delivering our flagship Alone in the shed at the time, Rodney passed program. We are very proud of your hard work and dedication. Rodney believes he wouldn’t be alive today out and lost lots of blood. if it wasn’t for his daughter. Although he may We look forward to First Aid in Schools progressing even further in 2019 – and hearing more stories of little heroes like Almost 90 minutes later, Annalise saw her not get full movement back in his hand, he is the ones on the opposite page. dad and immediately sprang into action. recovering extremely well.
2424 Annual Report 2018 Annual Report 2018 25 A world of opportunity: Supporting First Aid Action Hero app our mission Following 18 months of That means thousands more development and prototype children all over the world with a strong user testing, we officially (from the Philippines, Brazil, We now receive regular demand from launched our First Aid Action A community life brand South Africa and more) now event organisers and venues of all Hero app in October 2018. know how to check breathing, types – especially shopping centres force: CPRLab including Westfield. With a rich 135-year A fun and interactive place someone in the recovery After only three years of operation, history, St John children’s game, the app position and call for help. Throughout 2018 we set out to travel CPRLab taught a total of 13,931 far and wide to support regional areas, complements our First Aid in has an enviable An important contribution to people CPR in 2018 – which is an where cardiac arrest survival rates are Schools program – allowing incredible feat. reputation within the our mission, the app is free at their lowest and CPR knowledge is us to engage countless more most needed. Victorian community. and available from the Apple Present at all types of events, from children with basic First Aid the Grand Prix to Good Friday Appeal, and Google Play stores. Our trainers travelled to Warrnambool, We strive to uphold knowledge and confidence. CPRLab has successfully spread the Tatura, Shepparton, Geelong and St John message beyond those who trust in everything By the end of the year, We’re planning more innovations Wodonga as part of our inaugural have been formally trained. ‘Rural Roadshow’. we do so that people a pleasing 5,379 users to the app in 2019 to keep the continue to turn to downloaded the game. game current and engaging. The program has become a community This year we also trialled defibrillator life force and a public symbol of St John. demonstrations alongside our CPR us with confidence demonstrations. This was in direct at their most response to our goal of ensuring vulnerable times. that 50% of cardiac arrest patients in Victoria receive defibrillation. We’ll continue to communicate the By spreading the importance of defibrillators to all message through CPRLab visitors in 2019. PR, social media, The program videos and more, has become a our marketing team community life is successfully force and a public driving awareness of symbol of St John. our strong customer focus, humanitarian approach and greater purpose. New initiatives in 2019 will cement our position as a trusted charity and brand of choice for a myriad of community, business and government 13,931 organisations. 5379 Downloads of the people CPR trained First Aid Action Hero App for free
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Victorian First Aid School First Aid Champion Champion (Overall Winner) FATIMA TAWIL & RAYANNE EL HOULI, TRUGANINA Celebrating KIRRA WALKER (19), ROMSEY Co-workers and sisters, Fatima and Just after completing a First Aid training Rayanne helped a student with epilepsy course with St John, Kirra helped four after he bumped his head and suffered our unsung people in life-threatening situations. a seizure. Incredibly, all four incidents were unrelated, Fatima placed the boy into the recovery heroes: and occurred over a two-day period. position while Rayanne came over to Kirra performed CPR on her best friend assist, helping to control the crowd and while waiting for an ambulance. She calm the other children. assisted two women having seizures in separate incidents – and also helped a woman in shock following a car accident. Workplace First Aid Champion
Junior First Aid JULIET BUTLER, PAKENHAM This year St John launched Champion Juliet administered CPR for 12 minutes on a collapsed female at her Community the inaugural First Aid (Under 12) Centre workplace before paramedics arrived. Champion Awards. SIENNA VULIN (11), BEACONSFIELD Thanks to Juliet’s quick thinking and Sienna assisted her mother who collapsed immediate action, the woman survived. These awards present a after suffering a stroke one morning. The CPR saved her life. Calm the entire time, Sienna called We’re told that the woman is now in new and unique opportunity Triple Zero, ensured their large dog excellent health and continues to visit was put away, opened the gates for the centre each week to attend her for Victorians to honour the ambulance – and looked after her community group. younger brother throughout the ordeal. unsung heroes – including Juliet completes CPR training every year with St John. colleagues, classmates, Youth First Aid friends and family members Champion Community – who have changed or (Under 18) First Aid Champion saved a life by using their ANGUS MANSON (18), NEWRY ANDY NOTT (19), GLEN IRIS First Aid skills. Angus was staying with his grandmother While jet skiing one afternoon, Andy Fay one weekend when he heard her noticed a capsized boat and quickly coughing and spluttering in the kitchen. sped over. After receiving many strong He soon realised she was choking, To his shock, Andy saw a 9-year old gagging and becoming anxious. boy trapped under the boat. Without nominations, we awarded So he quickly jumped into action. hesitation, he placed him on his jet ski and took him to a nearby boat ramp. Having completed First Aid training the following worthy winners From there he instructed bystanders to two weeks earlier, Angus performed call Triple Zero and performed CPR for several airway clearance back blows. for their incredible acts of almost 30 minutes. This dislodged the peppermint First Aid at our ceremony on immediately – and saved his The child made a full recovery with no Friday 7 September 2018. grandmother’s life. apparent hypoxic brain damage.
2828 Annual Report 2018 Annual Report 2018 29 People and Culture
Volunteer and staff engagement ENGAGE – EDUCATE – EMPOWER INSIGHT LEADERSHIP PROGRAM Our People & Culture Engagement Strategy The 2018 St John Leadership and in 2018 focused on offsite employees and Future Leaders Program emphasised: enhanced volunteer connection. >> Mentoring and coaching A key component of this strategy was our >> Building leadership capacity ‘Why’ program. This program provided insight into why our volunteers choose St John – >> Developing resilience within changing Diversity and work environments and what ignites their passion for our brand. >> Creating and contributing to psychological gender equality This year we also ran a staff survey safety within teams and work environments and geographically-based focus groups St John Ambulance Victoria fosters an inclusive to determine staff satisfaction areas Our vision statement for this program was and equitable work environment for all. and opportunities for enriching the ‘Care, Connect, Inspire’. This culminated We believe diversity drives innovation – and seek employee experience. in peer-to-peer presentations that gave participants the opportunity to consolidate to build a culture where difference is valued. NEW AND IMPROVED INITIATIVES and present the information they absorbed That’s why we celebrate multiple approaches during the year. and perspectives at every opportunity. In 2018 we supported a number of initiatives across the organisation to promote wellness, TEAM BUILDING Our skilled, compassionate volunteers and job satisfaction and happiness in the workplace. employees comprise of people with different St John entered the Police and Emergency These included: Services Games, which was a fantastic team backgrounds and experiences. These include bonding experience. age, gender identity, disability, ethnicity, >> Online enhancement of the FISH! program marital and family status, religious or cultural >> ‘Empower Hour’ sessions that covered We competed in Table Tennis, Badminton, topics including Mental Health and Soccer, Beach Volleyball and Athletics – background and sexual orientation. Financial Skills and walked away with four gold medals In 2018 St John supported the Midsumma Pride >> An Employee Assistance Program in Athletics and a silver in Table Tennis. March and Multicultural Food Day. >> A pastoral care program (with the STAFF RECOGNITION We are also proud of our strong gender appointment of a State Chaplain) At the end of 2018, People & Culture >> Onsite yoga and massages balance, where females represent: recognised a number of valued staff >> 63% of our volunteer membership >> A mindfulness meditation app members with our Staff Excellence Awards. These awards celebrated individuals (45% of whom are in leadership roles) >> ‘Take Your Dog to Work Day’ program who made an outstanding contribution >> 53% of our employee workforce in customer service, continuous (42% of whom are in leadership roles) improvement and promoting positive behaviours in our organisation. St John reports to the Workforce Gender Key awards this year included Innovation, Equality Agency (WGEA) annually and was Customer Centricity, FISH! (Play, Make compliant with the Workplace Gender Equality their Day, Choose your Attitude, Be There), Act 2012 for the 2017/2018 period. Our Why and Safety Super Hero.
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Child Safety Certification State Chaplain’s St John is working towards becoming certified as a Child Safe organisation in 2019. This milestone will position us as a leader in Child Safety and Report Wellbeing, and instil the community with confidence that every child in our care is physically and psychologically safe. Throughout 2018, our Child Safety Certification Working Group Committee made progress on a range of operations and programs. These covered policy, procedures, Having been appointed State Chaplain on consultation, recruitment, supervision and performance management, training and induction. 29th June 2018 my short time with St John has been primarily spent on orientation, learning about the many aspects of the organisation’s work and observing the Health and wellbeing diverse roles performed within it. Rev Jim Pilmer PSM (commercial) My role includes that of chaplain visits to the Transport Branch In December I gave a This year St John embarked on a new service offering: to the Order of St John, with and the Coronial Services presentation to Peer Support influenza vaccinations in the workplace. some ceremonial responsibilities, team in particular. This has Co-ordinators on the topic Introduced on the back of the deadly 2017 Australian influenza and to St John Ambulance. led to working with Ms Kelly of spiritual support after season, this new initiative is in direct response to increasing Prior to my appointment I was Hartley (People and Culture traumatic events. Increasing customer and community demand. privileged to gain some small Engagement Co-ordinator) my contact with Peer Support Also integral to our ongoing health and wellbeing growth insight into the wider Australian on the production of a set of members is a priority for 2019. strategy, this program helped to protect our customers – picture by attending the guidelines relating to religious The overall role of the chaplain and prevent influenza outbreaks in their workplaces and St John National Convention communities throughout 2018. is to provide pastoral care and in Canberra in May 2018. As part of this service, we provided simple online appointment spiritual support to St John The early weeks in the role staff, volunteers and Order scheduling and a professionally-trained nursing team who The overall role attended workplaces across Victoria. involved briefly addressing members on a 24/7 basis, the Event Health Services of the chaplain regardless of background. Conference, visiting the State is to provide The demand for counselling Training Centre, completing pastoral care and is beginning to grow and it’s a shift as an observer with a spiritual support encouraging to see that some Patient Transport crew and to St John staff, have felt able to approach attending the Manikato Stakes volunteers and me with work issues or Work health twilight meeting at Mooney personal problems. I would Order members on and safety Valley, ostensibly to observe like to emphasise that such procedures and meet the a 24/7 basis… contacts or visits are totally St John introduced a number St John volunteers on duty. confidential, usually quite of safety initiatives in 2018. a crucial factor in I participated in the annual informal, and can be made out creating a safe and healthy One standout was our ‘Make Order of St John service at customs and expectations of office hours. Informal phone workplace at St John. a Pact with Safety’ campaign, St Paul’s Cathedral in June and at the time of a death and the support is also available. represented the Sub Prelate, which is part of our ongoing St This year we also promoted potential grief reactions which I am most appreciative of the Bishop Richard Hurford, at John Safety Superhero series. strategies to educate our supported, may be encountered by staff warm welcome I have received a national Priory meeting in This incorporated ‘Make a people on how to alleviate we promoted the when attending the homes or as I have begun to explore the Melbourne in November. Pact with Ergonomics’ as stress and prevent mental importance of ‘checking scenes of deceased people St John family. I look forward well as ‘Make a Pact with illness. Plus, in our effort to in’ with colleagues to A particular focus of my work of various Faith backgrounds to deepening that relationship Psychological Safety’ – ensure our people feel ensure they are ‘OK’. has been to make weekly and cultures. in the year ahead.
3232 Annual Report 2018 Annual Report 2018 33 Annual Church Parade and Service On Sunday 24 June 2018, the feast day of St John the Baptist, the annual Church Parade and Service for Members of the Order of St John were held at St Paul’s Cathedral in Melbourne. The Dean of Melbourne, the Very Rev Dr Andreas Loewe OStJ officiated the service, and the Precentor, Rev Canon Heather Patacca MStJ, delivered a wonderful sermon. It was pleasing to see Order a number of St John volunteers also support Affairs this special occasion.
A key focus of the Order Affairs Committee during Annual Dinner The Annual Dinner 2018 has been building strategies to further engage for Victorian Order members in the work and mission of St John members of the Victoria. We look forward to releasing a new program Order was held on Saturday 8 in 2019 to support this. September 2018 at the William Angliss Institute Investiture in Melbourne. The Investiture was held at Government House in Melbourne on Thursday As guest speaker, 26 July 2018. Associate Professor At the event, Professor Mark Compton Tony Walker AM GCStJ (Chancellor of St John ASM (CEO of Ambulance Australia) presented insignia to 12 members who were admitted to Ambulance Victoria) or promoted in the Order. 12 467 spoke on recent On this occasion, Her Excellency the developments Members admitted Members Honourable Linda Dessau AC DStJ, in pre-hospital Governor of Victoria, was represented to the Order of the Order by her husband Mr Anthony Howard emergency care. AM QC.
3434 Annual Report 2018 Annual Report 2018 35 The most Venerable Order of the Hospital of Victorian St John Jerusalem Members
Gobbo KG, AK, GCMG Mr Jerome Currie CStJ Mr Alan Williams CStJ of the Order Knights of GCVO, KBE, PC, QC, KStJ Mr Charles Curwen Mr Robert Wilson CStJ Justice Mr Stewart Granger CVO, OBE, CStJ BEM, KStJ Dr Alan S. Davis CStJ The Right Reverend Mrs. Kathleen Ann Officers Dr. Peter Hollingworth Mr Neil Dine JP, CStJ Hollingworth DStJ Dr Robyn Anker OStJ For Promotion to Knight AC, OBE, KStJ Mr Timothy Duncan CStJ Mrs Lynne Landy DStJ Miss Kristy Austin OStJ Dr Iain Nicolson KStJ Mr Justin Dunlop ASM, CStJ Mr Brian Cantlon MBE, KStJ Mr John Landy Mrs Judy Bacon OStJ Mr Alan Eade ASM, CStJ AC, MBE, KStJ Mr Anthony Baker OStJ Mrs Gloria Flatt CStJ Knights Mr Ashley (Edgar) Mason KStJ Mr Carl Barnard OStJ For Promotion to Commander Mrs Beryl Granger CStJ Dr Allan (James) Mawdsley Mrs Betty Barned OStJ MrMr RobertMichael Wilson Connelly CStJ CStJ and Dames OAM, KStJ Mr Benjamin Gronow CStJ Mr Robert Wilson CStJ Sister Joan Batson OStJ Mrs Joan Patterson Mr James Humphrey CStJ Mr Lindsay Bent OStJ of Grace OAM, DStJ Mr John Ireland CStJ Mrs Margaret Briggs OStJ For Promotion to Officer Her Excellency Professor Jeffrey Rosenfeld, Mr George Jackson CStJ Linda Dessau AC, DStJ Ms Kathleen Buick OStJ Mr Alistair Dunn OStJ AM, OBE, KStJ Mr Gavan Keane CStJ Miss Dorothy Bache DStJ Ms Virgina Bourke OStJ Mrs Margaret Switzer DStJ Mr Bruce Kidney CStJ Mr Richard Bluck Dr Peter Leffler CStJ Mrs Lynne Burgess OStJ For Admission as Member AM, RFD, KStJ Mr William Mackieson CStJ Dr Mark Burton OStJ Dr Edward Brentnall Chaplains Ms Tania Canidisech OStJ Mr Ashely Bear MStJ Mr Ryan Jacobsen MStJ MBE, OAM KStJ The Most Reverend Mr Alan Marshall CStJ Mr Bruce Caslake OStJ Mr Jack Boessler MStJ Ms Robyn Jones MStJ Mr Peter Burke KStJ Philip Freier ChStJ Mr John Marshall CStJ Mr Alan Caust OStJ Ms Anita Christini MStJ Ms Claire Moore MStJ Mr Brian Cantlon MBE, KStJ Very Reverend Mrs June McRae CStJ David Richardson ChStJ Mrs Cherie Cheshire OStJ Dr Daniel Compton MStJ Mr Fillip Pritchett MStJ Mrs Elizabeth Chernov DStJ Mr Sinclair Miller AO, LVO, QPM, CStJ Mr James Cheshire JP, OStJ Mr George Hetrel MStJ Mr Coling Pumpa MStJ The Honourable Mr Peter Neylon CStJ Mrs Maureen Chesser OStJ Mrs Patricia Hetrel MStJ Ms Petra Reynolds MStJ Alex Chernov AC, QC, KStJ Commanders Mr Anthony Oxford Mr Daniel Ciccosillo OStJ Lady Anna Cowen DStJ A/Professor Brett Aimers CStJ ASM, OAM, CStJ Mr Murray Neil Comrie Mr John F. Crennan KStJ A/Professor Francis Archer, Mr Cameron Oxley CStJ AO, APM, OStJ Vale Mr Frederick Davidson OAM, CStJ Maj Gen Francis Poke AO, RFD, ED, KStJ Mr Peter Dalton OStJ AM, KStJ Mrs Gladys Blackstock CStJ Mrs Julia Penaluna CStJ Mr Trevor Daly OStJ Mr Francis Kuffer OAM, OStJ Mrs Barbara Davis DStJ Dr John Byrne CStJ Mr Max Penaluna CStJ Mr Stuart McEwan OStJ Mrs Janice de Kretser DStJ Mrs Janet Calvert-Jones Mr Maxwell Phelan CStJ Mrs Margaret Dart OStJ Mr Peter Oakley MStJ Professor David de Kretser AO, CStJ Mr Ian Rogers ASM CStJ Mr Norman Dart OStJ Mr Robert Wallace MStJ AO, KStJ Mrs Merle Carey CStJ Mr Michael Sellar CStJ Mr William Davis OStJ Mr Wayne Deakes KStJ Ms Dawn Cochrane CStJ Mrs Grace Shaw CStJ Ms Diana De Silva OStJ Mr William Foley KStJ Mr Michael Connelly CStJ Lady Valery Stephen CStJ Ms. Dianne Dickson OStJ Mrs Lorraine Glover DStJ Mr Robert Correa CStJ Mrs Deborah Taylor CStJ Mr Wayne Donaldson OStJ The Honourable Sir James Mr Peter Cudlipp CStJ Mrs Correne Wassertheil CStJ Mr Alan Drayton OStJ
3636 Annual Report 2018 Annual Report 2018 37 Sister Inez Growse MStJ Mr Han-Wei Lee MStJ Mrs Virginia Murphy MStJ Mrs Martha Smith MStJ Dr Peter Hadley MStJ Mr Trevor Lemke MStJ Mrs Jill Murray MStJ Mr Peter Smith MStJ Mr Alan Harvey MStJ Mr Richard Lodder MStJ Mr Warren Nankervis Ms Wendy Smith MStJ Mr Jay Hateley MStJ Arch Dec. Frank Lowe MStJ OAM, MStJ Dr Eugene Spangaro MStJ Mr Anthony Hayes MStJ Miss Georgina Luckman MStJ Mr Gordon Ortmann MStJ Ms Bernadette Sparkes MStJ Mr Andrew Haywood MStJ Mr Frederick Luke MStJ Mrs Clare O’Sullivan MStJ Mr William Spinks MStJ Mrs Marjorie Henry MStJ Dr Howard Marks MStJ Mr Joseph O’Sullivan MStJ Mrs Margaret Spinks MStJ Mr Michael Henzell MStJ Ms Angela Marroncelli MStJ Mrs Brenda Oxford MStJ Mr Charles Spiteri MStJ Ms Elizabeth Herzog MStJ Mr Andy Marshall MStJ Mrs Jaime Oxford-Nadin MStJ Mr Lyle Spokes MStJ Mr George Hetrel MStJ Mr Kenneth Marshall MStJ Mr Symeon Panayiotou MStJ Mrs Edith Spoors MStJ Mrs Patricia Hetrel MStJ Mr Francis John Mason MStJ Ms Marie Parker MStJ Mrs Theresa Sprekos MStJ Ms Beverley Holder MStJ Mrs Gwendoline Mathieson Reverend Canon Heather Mrs Lillian Stephens MStJ Patacca MStJ Mrs Megan Holmes MStJ MStJ Miss Nellie Stephenson MStJ Mr Nigel Patience MStJ Mrs Marianne Hoogwerf MStJ Ms Bridget Maxwell MStJ Dr William Straffon MStJ Dr Emma Patterson MStJ Mr Stephen Horton MStJ Dr James McCusker MStJ Mr Kenneth Swanson MStJ Ms Ann Payne MStJ Mr Daryl Hulls MStJ Mrs Lily McDonald MStJ Mr Paul Symmons MStJ Miss Simone Pearce MStJ Mr Brett Hume MStJ Mr Andrew McDonell Mrs Sharon Taucher MStJ ASM, MStJ Mr Daniel Petrotta MStJ Mr Jarrod Hunter MStJ Ms Catherine Taylor MStJ Mr George McEwan MStJ Mrs Beverley Phillips MStJ Mrs Dorothy Hutchings MStJ Mr John Teague MStJ Ms Nicole McEwan MStJ Mr Rodney Phillips MStJ Mr Robert Hutchings MStJ Mrs Patricia Thompson MStJ Mrs Brenda McIntosh MStJ Mr Donald Pickens MStJ Mrs Lynette Iliffe MStJ Mr Bruce Trappett MStJ Mr Michael McKeown MStJ Mrs Catherine Polinelli MStJ Mr Ryan Jacobsen MStJ Mrs Barbara Trimnell MStJ Mr Peter McKinnon MStJ Mr Jeffrey Priest MStJ Mrs Norma James MStJ Mr Harry Turner MStJ Members Ms Melanie McMurtrie MStJ Mr David Priestley MStJ Dr Nicholas Jansen MStJ The Very Reverend Dennis Mr Donald Jarrett MStJ Mrs Dorothy McPherson MStJ Mr Darron Pritchett MStJ Arnold Van Derwolf MStJ Mrs Clare Jeans MStJ Mr Ian McPherson MStJ Mr Fillip Pritchett MStJ Dr Matthew Waixel MStJ Ms Robyn Jones MStJ Mr Ronald McTaggart MStJ Mr Colin Pumpa MStJ Mrs Heather Waldron MStJ Mrs Lynette Johnson MStJ Dr Hugh Melville MStJ Dr David Quin MStJ Ms Erin Wallace MStJ Mrs Ruth Kain MStJ Dr Lachlan Miles MStJ Mr Dale Quinn MStJ Mrs Eveline Walters MStJ Mr Brad Kast MStJ Mr Peter Mill OAM MStJ Mrs Yvonne Radcliffe MStJ Mr Kevin Wanstall MStJ Mr Reginald Kemp MStJ Miss Helen Miller MStJ Mr Ian Ramsdale MStJ Mr Andrew Wassertheil MStJ Mr James Kennedy MStJ Mr Robert Miller MStJ Miss Edith Rawson MStJ Sister Winifred Watts MStJ Mrs Constance Kennedy MStJ Mr Robert Milliken MStJ Mr Michael Ray MStJ Mrs Ida Webster MStJ Mr Brenton Key MStJ Mr Domenico Misale MStJ Ms Petra Reynolds MStJ Mr Neil West MStJ Dr Elizabeth Killoh MStJ Mrs Heather Mitchell MStJ Mr Graeme Robinson MStJ Dr Robert West MStJ Mr James Knopp MStJ Mr Peter Mitchell MStJ Dr Charles Roseby MStJ Dr Leslie Wheeler MStJ Ms Amy Kwik MStJ Mr Kevin Moloney MStJ Mrs Julie Rubira MStJ Mr Donald White MStJ Ms Fay Langstaff MStJ Mr Wayne Moloney MStJ Mrs Michelle Ruemmler MStJ Mr Mark White MStJ Ms Heather Lavery MStJ Mr Troy Montgomery MStJ Mr Graham Ryan MStJ Mr Greg Williamson MStJ Mr Ian Lawrence MStJ Ms Claire Moore MStJ Mr Peter Ryan MStJ Mr Keith Wilson MStJ Ms Barbara Jane Lean MStJ Mrs Leah Moore MStJ Mrs Maree Salter MStJ Mr Greg Wilton MStJ Mrs Margaret Ledley MStJ Mrs Lesley Moore MStJ Mr Peter Sambell MStJ Mr Claus Peter Winckler MStJ Mr Martin Moran MStJ Mr Cary Sandell MStJ Mr John A. Wiseman MStJ Mrs Heather Morrison MStJ Mr Daniel Sefton MStJ Dr John F. Wiseman MStJ Miss Christine Morrison MStJ Mr Kenneth Shields MStJ Ms Michelle Wos MStJ Mrs Shirley Moxon MStJ Mrs Margaret Shine MStJ Mr Donald Wright MStJ Mr Gordon Muir MStJ Mr Harold Simberg MStJ Mrs Kathleen Wright MStJ Ms Jessica Simpson MStJ Mr Gary Wyatt MStJ Mrs Kathleen Simpson MStJ Mrs Sheila Wylie MStJ Mr Russell Sincock MStJ Dr James Xavier MStJ Mr Rodney Young MStJ
3838 Annual Report 2018 Annual Report 2018 39
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Honours and Awards Thank Laurel Leaf 1st Gilt BAR You REPRESENTING REPRESENTING 52 YEARS SERVICE 32 YEARS SERVICE Mr Scott Humphrey Mr Michael Sellar Mrs Shirley Moon Mr Henry Van Ginkel I recently completed the two day first aid training at King St Mrs Ann Payne in Melbourne. This is the second time I’ve chosen to attend Mr David Rose this particular training and location, and after years of doing 4th Gilt BAR Ms Robyn Stone various first aid courses, this is definitely my first preference. REPRESENTING Mr Douglas Ware Jo, the trainer, is down to earth and practical, and keeps you 47 YEARS SERVICE 12-Year Long Service Medal interested and engaged for the full two days. I finished feeling Mr Michael Connelly 2nd BAR Mrs Chennell Allan Mr Ben Longden confident that my first aid skills are fully refreshed and up to date, and I will have the ability to respond appropriately in a Mr James Mays REPRESENTING Mr Daniel Beattie Mr Brendan McLaren 22 YEARS SERVICE Ms Hayley Birch Mr Norman McWilliam crisis situation. Thanks Jo (and the team @ St Johns Victoria). Ms Kay Bell Mr Paul Blaich Mrs Jeanne Porter – Lana Blue 3rd Gilt BAR Ms Vicky Evans Mr Tak Chan Mr Krishna Rajendram REPRESENTING Mr Graham Fary Mr Andrew Graham Mr Dean Reading 42 YEARS SERVICE Ms Susan Fayers Mr Ben Gorrie Ms Christine Reynolds Ms Margaret Dart Mr John Golino Ms Jen Heywood Mr Simon Singer Mr Alan Marshall Mr Jay Hateley Late Mr Christopher Mr Michael Smith Hoeboer Ms Gwen Neylon Mr Joseph Lambourn Mr Rhys Webb Ms Ke Li Mr Brad Kast Mr Greg Williamson Ms Deborah Taylor Ms Janene McCahon Miss Heather Lavery Mr Domenic Misale 2nd Gilt BAR Mr Jeffrey Priest Grand Prior’s Award REPRESENTING Mr Fillip Pritchett Miss Susan Alex Miss Carine Wessels 37 YEARS SERVICE Mr Ammar Haque Mr Isaac Winzer Mr Robert Correa 1st BAR Miss Sabriah Peterson Mr Raphael Yip Fred was a delight! Mr Laurie McQuade REPRESENTING He went above and beyond 17 YEARS SERVICE Mr Grant Parker 1000 Hours Certificate to make me feel safe, Ms Lindsey Booth Mrs Ann Payne Mr Thomas Marcus secure and comfortable. Miss Tania Canidisech Mr Lindsay Tremethick A gold star from me! Ms Kerryn Gouldson – Teresa Mr John Piscopo Silver Commendation Rr James Xavier Mrs Deborah Taylor CStJ
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2018 2018 Annual Report Annual Annual Report Annual
42 43 42
Boswell-Happ – Maddie Heffernan Maddie –
– Melissa Melissa –
you guys are doing. are guys you
advice and time. and advice work amazing the up keep and much so you Thank
so appreciative for his his for appreciative so a good job to calm her down and I was very impressed. very was I and down her calm to job good a
and treatment, and I am am I and treatment, and such did workers Your attack. panic a and bump head a with
daughters food allergies allergies food daughters Yesterday I was at St Kilda Fest and my friend went to first aid first to went friend my and Fest Kilda St at was I Yesterday
to have a chat about our our about chat a have to
took a bit of extra time time extra of bit a took
instructor was great, he he great, was instructor
Warrnambool. Tom the the Tom Warrnambool.
training this morning in in morning this training
I attended CPR CPR attended I
– Ebony Elise Ebony –
really patient. really
were also friendly and friendly also were
were you helpful, you helpful, you were
asthma attack. Not only Not attack. asthma
avoided me having a full a having me avoided
times within an hour and hour an within times
you helped me multiple me helped you
issues with asthma and asthma with issues
night I was having major having was I night
- towards the end of the of end the towards -
(inside the actual venue) actual the (inside
Hardstyle at Festival Hall Festival at Hardstyle
last night at I Am I at night last
workers who worked who workers
the St John Ambulance John St the
massive thank you to you thank massive
Just want to say a say to want Just
The Currajong School Currajong The
– Sonia Dunne, Dunne, Sonia –
– Erin Lewis, Dimboola Primary School Primary Dimboola Lewis, Erin –
book again for 2019. 2019. for again book
sessions presented. sessions
Kerry. We will definitely definitely will We Kerry.
All teachers at our school were very impressed with the the with impressed very were school our at teachers All
Thank you so much much so you Thank
what was discussed was a great way to break up the session. session. the up break to way great a was discussed was what
learning about First Aid. Aid. First about learning
to pass this on to the students. The use of an iPad to support support to iPad an of use The students. the to on this pass to
to participating and and participating to
age groups. He was extremely knowledgeable and was sure sure was and knowledgeable extremely was He groups. age
They looked forward forward looked They
making sure he changed how he presented for the different different the for presented he how changed he sure making
the presentation. presentation. the
related to them quickly and spoke with them at their age level, level, age their at them with spoke and quickly them to related
engaged and loved loved and engaged
The presenter (Matt) was very engaging with the students. He He students. the with engaging very was (Matt) presenter The The students were were students The Financial 2019 outlook With 2019 being the first year >> Invest further in our Overview of our new 5-year Strategic volunteer recruitment Plan, we will centre activities and retention programs on the key priorities relating to to grow membership the plan. We intend to: and engagement St John enjoyed a financially successful 2018. Income >> Transition into the new >> Grow our revenue and Ambulance Victoria profit margins through Revenue from our commercial activities and As an independent not-for-profit Non-emergency Patient commercial diversification organisation and registered charity, Transport contract from St John is not part of any government >> Remain disciplined on costs Event Health Services continued to grow on 1 July 2019 agency or authority. and opportunities previous years – and we achieved a healthy >> Continue to invest in We therefore generate almost all of >> Continue to invest in people sustainable community surplus. This success allowed us to continue our revenue through our commercial and other assets to ensure and fundraising activities. projects consistent with we conduct all activities our mission investing in our vital community programs. Thanks to funding from our philanthropic professionally and safely supporters, we are able to continue Expenses providing many critical services to the Victorian community. We are also and capital incredibly grateful to the many generous individuals who donated and left expenditure bequests to St John during the year. St John continued to invest in people Our revenue grew 5.4% across and capabilities during the year. the organisation in 2018 – with the Our management team has done following notable achievements: another excellent job in maximising >> A $2.2M subsidy towards our range efficiency and minimising costs in 2018. of community programs. Meanwhile, we invested $1.6M into >> First Aid product sales continued capital during the year. Our priority to be the standout performer. continued to be replacing our >> Our Non-emergency Patient ageing software systems, vehicles Transport and Coroners Court and equipment. services both performed to Highlights include: expectations, and continue to Financial summary achieve best-practice efficiency >> We commissioned another five ratings from the regulator. vehicles as part of our Event Health Services fleet replacement plan 2018 2017 Variance >> Customer demand for Event Health $000s $000s $000s Services continued to grow, with >> We commissioned an Event Health a 4% revenue increase on 2017. Services Command Vehicle Commercial revenue 27,618 26,688 930 Government grants 169 565 (396) >> Fundraising revenue increased >> We replaced our HQ server thanks to a number of generous infrastructure Fundraising revenue 1,550 649 901 bequests and two effective direct >> We implemented Office 365 First Aid services revenue 3,230 3,174 56 mail campaigns. >> We continued to invest in Other non-commercial revenue 1,758 1,294 464 >> The Commonwealth and Victorian our CRM platform TOTAL REVENUE 34,325 32,370 1,955 State Governments provided a number of equipment and project >> We began the St John Museum SURPLUS/(DEFICIT) 1,769 1,728 41 grants throughout the year. redevelopment
4444 Annual Report 2018 Annual Report 2018 45 >v>
St John Ambulance OUR COMMITMENTS BY 2023: Victoria is a reassuring >> 33% of the Victorian population engaged in Maximise our presence in the Victorian First Aid knowledge building annually 2019 community. Our activities For the Community Service of >> Two new community programs Humanity and programs build Health resilience in and give >> 50% of sudden cardiac arrests receive defibrillation Strategic confidence to the >> Significantly grow our Community Transport Services Contribution communities which Plan we serve. >> 90% of sudden cardiac arrests receive CPR
Best described as a OUR COMMITMENTS BY 2023: social enterprise, St John >> Create a Centre of Excellence in Healthcare is a not-for-profit and Industrial Compliance Training gy nolo ech Diversify our T n & organisation that receives io C at u ov ri >> Launch an agency for aged care and inhome n os For the In it no recurrent government y Service of Commercial Humanity care workers funding. We rely on our Activities commercial activities to fund >> Increase Fundraising’s contribution 90%
Inspire Maximise our our community programs – of sudden cardiac arrests receive CPR e Our People Community Health c n and to realise our mission. a Contribution n >> Provide corporate health and wellbeing services r
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i t y OUR COMMITMENTS BY 2023: Deliver Person Diversify our We exist to serve people Centred Commercial >> Develop and maintain a clinical governance framework Care Activities in sickness, distress, D iv Deliver e >> Support research in First Aid and healthcare r suffering and danger. To si ty For the & s In ip Service of cl sh Humanity do this wholeheartedly, we us er Person- >> Deliver effective measures to report and improve ion rtn Pa egic Strat must always focus on the the patient experience Centred Care specific needs of each and >> Innovate First Aid training to improve bystander every person we help. preparedness
We aim to create a culture Our Strategic Plan 2019–2023, which encourages our OUR COMMITMENTS BY 2023: is both a vision and a statement people to thrive and achieve >> Expand our Employee Value Proposition Inspire incredible things. We want For the >> Child Safe Certification of intent with our mission firmly Service of everyone to know that they Humanity Our People at the centre of all we will do. are contributing to our >> A great place to volunteer mission – whatever their role >> Provide a Safe Place for our people in the organisation.
4646 Annual Report 2018 Annual Report 2018 47 Governance – Board of Directors Victoria
St John Ambulance Australia (Victoria) Inc is an independent Incorporated Association and a member of the St John Ambulance Acknowledgements Australia Federation. We sincerely thank each donor who has supported the work of St John. Their generous support enables us to continue to provide our services to the Victorian community. We also acknowledge the donors who wish to remain anonymous and those not listed below.
Virginia Bourke Rod Collins Mark Engel George Braitberg Ballan Lioness Club OStJ APM OAM MStJ MStJ AM Trusts, Foundations Individuals CHAIRMAN DIRECTOR DIRECTOR DIRECTOR Kyneton Uniting Church and Prescribed Opportunity Shop A Cohen M White RSL – Kyneton Sub Branch A Sowerwin M S Ross Funds B Boell M Whitworth B Neill P Eade Kel and Rosie Day Foundation Bequests B Heyward P McColl The Russell Foundation Estate of Jean Stewart B Howells P Spencer Whitehorse Community Chest Inc. Estate of Richard Sydney C Peryer R Andre The William Angliss Charitable Fund Benedict Divall C Tucker R Robin Gringlas Family Charitable Fund Estate of Jennifer Anne Hiatt Caroline Elliott Paul Davidson Andi Diamond D & L Koadlow R Pitcher DIRECTOR DIRECTOR DIRECTOR Gras Foundation Trust Estate of William Shipperlee E Watson R Southby H Foster S Adams Community Government H Swan S Binks J Danks S Shalit & M Groups Emergency Management Victoria J Conroy Faine Hobsons Bay City Council 2018 Board Meeting Members Eligible to Attend Attended Biccys Op Shop Supporters Inc. J Le Feuvre S Tuck lai Meeting City of Whittlesea Virginia Bourke 9 9 All Souls Opportunity Shop J Manger S Webbs Melton City Council of Members Rod Collins 9 6 Altona RSL J Walker City of Casey During the financial year, 9 meetings Mark Engel 9 8 Warren Opportunity Shop Inc J Wellings of members were held. Attendance by George Braitberg 9 7 Pakenham Opportunity Shop Inc. K Cosgrave each member was as follows: Caroline Elliott 9 8 Lions Club of Portland Corporates K Knowles Paul Davidson 9 9 Chandler Park Primary School Pressfast Industries Pty Ltd K Thomas Andi Diamond 7 7 Freemasons Victoria Fonterra Dairy for Life L Gourlay
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20-Year Plus Donors
A Bond C Gilbo F R Williamson A Crawley C J Barden F W Bendeich A Dunne C M Burton F W Eastwood J Byrt A Dykes C McIntosh G & D Smith J Cliff A Elsum C Park G & J Beavis J Collyer A Frederick C Percy G Axon J D Kent A Goodrich C Pinnick G Bornstein J Dean K Cridland A Grenville D & E Ebert G Kinchington J Epstein K Edwards A Hensall D Bastian G Lines J Garrod K Fraser A Horstman D Campbell G Lyne J Hewitt K H Barnes M Kiefel A Huze D Duke G McCallum J Hilder K Salmon M Kok A Leyonhjelm D Ellis G Onions J Hogan K Stewart M Larkin A M Stewart D Fisher G Pethybridge J J Bookham K Theocharis M Law A MacQuarrie D Francis G Polites J K Gerrard K White M Lee A Pranckunas D Fudge G Shalit & M J Langham K Winstone M Legaspi A Russell D G Lewis Faine J Law L Dugdale M Lloyd A Violaris D Goudie G Woolford J Lawrence L Gray M M Taylor B & B Finch D Graff GM Dill J Linares L H Price M Maisey N Kotzman B A Strange D Hatt H Brown J Lowson L Moss M Maslen N L Clarke B Baulch D Holtrop H Bucci J M Lake L Reen M McKay N Miller P McKay B Boell D Hunter H Cathcart J M Price L Robinson M Medenieks N Mills P McKelvie B Burmeister D Jones H Denton J Manger L Thalen M Milne N Pollard P McSweeney B Campbell D Kellack H Edge J P Smith L Thompson M O’Bree N Tull P Ryan B Canning D M Lynch H J Uecker J Parrott L Wong M Payton N Wright R Hodgins P Slattery B Kearney D Pratt H Kinread J R Chester L Zelenay M Rudduck P & A Rechner R Kilpatrick P West B King D Primrose H Kirton J Read M Bennett M S Earle P A Martin R King R & A Andrews B Knight D Singh H Law J Repper M Boyd M Sorensen P Alsop R Lapidus S MacLeish R Allsop B Lay D W Scott H Low J Richard M Briggs M Stark P Carter R Lippard S Ponting R Brunker B M Clarke D Whelan H Mitchener J Ryan M Carnovale M Stevens P Clancy R Mackenzie S Spinks R C Layton B M McKenzie D Willshire H P Wood J Scorgie M Coate M Swain P Destito R Manchester S Veltre R Chapman B Morphett E Blythman H Uhlherr J Simkiss M Curtis M Taylor P Di Palma R Petty S Weate V Griffiths R Dimeo B Muir E Cray H Walloch J T Hutchinson M Dodge M Wade P Elias R Reimers T & H Kapelan V Jackson R Fernando B Niall E Dent I Assaf J Tornallyay M Ellery M Watt P F Fitzpatrick R Syme T C K Brown V Johnston R Finighan B Nyssen E Gellert I King J Turner M G Moore N Anderson P Frank R Watts T H Lucardie V Lowe W Gandell R Foote B Wescott E Upton I Pianko J W Osborne M Garas N Griffiths P Hanslow R Whalen T Ho V N Newman W Hodgson R G Ashby BL Bassett E Vlachos I Richards J Walker M Greenhalgh N Grigoris P Harris S Betts T Petch W Barling W Johnson R G Weekes C A Henriksen E W Lemanski Ian R Withell J Willis M Hender N H Rodd P J Blake S Chiles T S Belgraver W Brandenburg W McConnell R Griffiths C Andrews F Daniell J A Hood J Wilson M Jones N Houen P J Tierney S Hollingdale V Cook W Capell W Pelech R Harbert C Dobb F Dunstan J Bentley JE Ristrom M Jones N Jones P Langenbacher S Kenny V Croft W Danielewski WR Orange R Heymanson C Gibbons F J Coates J Boyce K Burton M Keane N King P McGowan S M Close V E Harvey W G & E E Lobb Z S Barr
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GENERAL ENQUIRIES St John Ambulance 03 8588 8590 stjohnvic Australia (VIC) Inc FIRST AID TRAINING, 170 Forster Road BOOKINGS AND SALES @stjohnvic Mt Waverley, VIC 3149 1300 ST JOHN St John PO Box 573 DONATIONS AND BEQUESTS Ambulance (Vic) Mt Waverley, VIC 3149 03 8588 8888 [email protected] FIRST AID AT EVENTS @StJohnVic www.stjohnvic.com.au 03 8588 8360 ABN 69 061 844 380 TO VOLUNTEER St John Victoria Charity number: 10096 1300 ST JOHN