St John Ambulance Australia (VIC) Inc
Annual Report OUR GOALS Contents
We will: Chairman’s Report ...... 04 Make First Aid a part of everybody’s life; WE AIM FOR Chief Executive Officer’s Report...... 06 Be the leading provider of First Aid services, training and products; AT LEAST Provide First Aid-related services which build community and individual resilience; Event Health Services...... 08 PERSON and provide highly accessible and effective ambulance services Emergency Management...... 12 & PREPARED where contracted by Government . EDUCATED, TO PROVIDE FIRST Non-Emergency Patient Transport...... 13 EQUIPPED AID IN EVERY Fleet Capabilities...... 14 OUR VALUES Commercial Services...... 18
St John is a charity in the Australian community working for the Service of Humanity . Fundraising...... 20 HOME WORKPLACE GATHERING Our vision for the future whether acting alone or in partnership with others, is Media ...... 24 the provision of charitable and humanitarian services to individuals, groups and organisations . Our relief work for people in sickness, distress, suffering or danger Community Programs...... 26 WE'RE ABOUT SAVING LIVES recognises no barrier of race, colour or creed . Funds raised for the services of St John THROUGH FIRST AID. provide a means of achieving the organisation’s overall humanitarian objectives . People and Culture...... 30 Fundraising is not, nor will it be allowed to become, an end in itself . St John takes Volunteer Heroes ...... 34 pride in its volunteer ethos, its ethical standards and its independence . Victorian Members of the Order...... 38 Order Affairs...... 39 OUR MISSION The Most Venerable Order of the Hospital of St John Jerusalem...... 40 At St John, we’re about saving lives through First Aid . Honours and Awards...... 44 Thank you to all St John Volunteers...... 46 OUR VISION Financial Overview...... 48 Governance...... 50 To have at least one person educated, equipped, and prepared to provide First Aid in every household, workplace and public gathering in Victoria . Towards 2018 Strategic Plan...... 52 Acknowledgements...... 54 Chairman’s Report
I am delighted to present the St John Ambulance consistent positive feedback about our interactions with St John was involved in the events that took place that website and common IT platforms which will foster closer Victoria Annual Report which charts our many grieving families . day on multiple levels: cooperation . achievements in 2016. Our relationships with key members of state government • Of the many bystanders who rushed to assist, it is I extend my sincere thanks to our outstanding Executives, and the opposition have strengthened . The Board almost certain that a significant number had received staff and Board for your tireless contributions in 2016 . believes that St John should play a key role in assisting First Aid training from St John As always, a very special thank you to our volunteers for This was a year of significant change within the St John government to develop sound policy around First Aid • We know of at least one St John volunteer who ran your continuing service to the Victorian community . management team . However, to the great credit services and emergency response . St John will continue down from her office to assist four injured people of our staff and volunteers, this did not distract us providing advocacy and thought leadership . My term on the St John Board concludes early 2017, so from delivering services that are vital to the Victorian • A former St John volunteer rushed to provide comfort this is my final Annual Report . My 10 years on the Board community . The St John flagship community program, First Aid in and care to a young girl who tragically died at the have been a privilege and joy and I will depart with a great Schools, remains central to our aspiration of building scene sense of satisfaction . Virginia Bourke has been appointed Stephen Horton stepped down as CEO at the end of 2016 . community resilience . I am delighted to report that, as as the next Chair and I am confident that St John will rise • Five businesses in the immediate area provided their Following an exhaustive search for the right person to promised, we trained over 175,000 Victorian school to greater heights under her stewardship . First Aid kits and defibrillators – all of which St John next lead St John, the Board was delighted to promote children in 2016 at no cost to families or schools . The supplied Gordon Botwright from within our ranks to the position . Board is confident that our ultimate goal to train 200,000 Thank you for the opportunity to serve and lead St John . The Board has full confidence in Gordon and believes that Victorian children per year will be achieved in 2017 and • Four of our Patient Transport crews attended he has the leadership skills and business acumen to guide beyond . the scene and treated the injured, one of which St John into the future . transported the perpetrator to hospital At a national level, the total number of children trained in I would like to thank Stephen for his dedicated service and First Aid around Australia through our school programs • Our Coronial Services crews removed the deceased leadership of St John over the last 11 years . He is leaving reached the milestone of one million students . This is a to the Coroner’s mortuary after the police had St John in an excellent position for the next generation – remarkable achievement for the St John Federation – and finished their work at the scene both financially and culturally . I am delighted to report that we have led the way with We plan to honour and acknowledge those who assisted half of those children trained in Victoria . We should all be As a priority, Gordon will rebuild the senior leadership and supported others that day – whether they are extremely proud of this achievement . team following the retirement and resignation of two key affiliated with St John or not . However, I would like to Executives in 2016 . We are very fortunate to have more At the time of writing, Victorians are still coming to terms take this opportunity to personally thank every member leaders of Gordon’s calibre within the organisation who with the terrible fatalities and injuries that occurred in of the St John team . They work tirelessly to ensure are ready to step up . Bourke Street on 24 January 2017 . Although this event that Victorians have the skills, equipment and most took place after the 2016 year, I can’t help but reflect on importantly, the inclination to help the community when This year our training business continued to perform this tragedy and, more importantly, the community’s in need . strongly . Although traditional training is still central to our response . business, we are now placing greater emphasis on digital On a happier note, our volunteers continue to dedicate learning with the roll out of our new technology platform . Although it is difficult to feel positive about adversities record amounts of time to St John . What’s more, we rolled such as this, I have been encouraged by the countless out the ePCR in 2016 with great success, thanks largely Our Non-Emergency Patient Transport (NEPT) business stories of kindness and selflessness . Many members of to our volunteers who embraced this new technology for is performing soundly and growing strongly . This year the public rushed to the aid of others without knowing the benefit of the community . Cameron Oxley CStJ we expanded the business to accommodate a contract whether the danger had passed . This type of community with Court Services Victoria for the transport of deceased During 2016, the Board and management focused Chairman strength and resilience is exactly why St John exists persons on behalf of the Coroner’s Court . Our team is on forging closer ties with St John in other states and and I believe we are entitled to feel satisfied with our carrying out this sensitive work admirably and we receive territories . Several projects are now underway to share contribution . resources, including the establishment of a single national 4 5 Chief Executive Officer’s Report
St John Ambulance Victoria is dedicated to saving In October 2016, our new Enterprise system (SAP B1) That said, we trained more than 53,000 people in imperative . His has been an distinguished period of lives through First Aid. We aspire to have at least was launched . With a capital investment of over $1 accredited and non-accredited First Aid courses leadership and I would like to thank Cameron for his million, the transition was well managed with minimal during the year, and demand for our First Aid Kits and tireless commitment and good guidance which leaves one person educated, equipped and prepared to disruption to operations . We expect the new system to consumables increased . Defibrillator sales also grew in the organisation in a better place . Thankfully, Cameron provide First Aid in every home, workplace and increase efficiencies within our financial administration, the last quarter . Overall, momentum improved as 2016 will not be completely lost to St John as he has recently public gathering. These are high ideals, we know improve business reporting and speed up our decision- drew to a close, which will give us a strong commercial been appointed to our National Board . making capabilities . foundation for 2017 . – but they are our why. Lastly, I would like to acknowledge Stephen Horton Our reason for being. Our heart and our passion. The dedication of our volunteers who serve the Victorian As always, our team of passionate staff and volunteers who stepped down as CEO at the end of 2016 after 11 community at events across the state is nothing short are as committed to the success of our organisation . years at the helm . Stephen’s transformative legacy has of inspirational . This year we attended 4,600 events, What’s more, our loyal customers continue to believe in placed us in a strong financial and strategic position as In 2016, our aspirations took a large leap forward with gave an impressive 288,000 hours of service and what we do for the community – and I believe that 2017 we enter a new and exciting future . We thank him for his many key successes along the way, many of which treated over 24,000 patients at all types of events – will be a fantastic year . service and wish him the very best . related to our First Aid in Schools Program . including the distinguished ANZAC Parade . Given the important community role they play, our volunteers Our goals for the forthcoming year are ambitious, but Launched in 2012, the St John First Aid in Schools are always grateful for the messages of thanks from when the St John community comes together, almost Program is soaring from strength to strength, with 2016 patients and their family members for the outstanding anything can be achieved . being a pivotal year . St John Ambulance Victoria trained care they provide . over 175,000 children during the school year . In 2016, At the time of writing, it is less than a month since the we also celebrated the one millionth child to be First Aid Our Non-Emergency Patient Transport (NEPT) shocking Bourke St car attack on 24 January 2017 . In trained by St John nationally . St John Ambulance Victoria operations team moved over 24,000 people on behalf of the midst of such tragedy, there were many heartening is proud to have trained more than half of these children Ambulance Victoria, Peninsula Health and St Vincent’s stories too . I am very proud of the role St John played, and was privileged to host the celebration at a school Hospital in 2016 . Our staff continued to deliver quality, both directly and indirectly, in helping the community here in Victoria . patient-centred service and received many words of that day . thanks and commendation from the community for their This year also saw the launch of many initiatives, caring approach . The words ’thank you’ to our volunteers and staff in including our new community program, the CPR Lab . 2016 seem insufficient . You inspire us every day and A purpose-built mobile training facility, the CPR Lab This year, our NEPT business was honoured to have won we could not achieve our goals without you . We are provides a fast and engaging way to train members of the Coroner’s Court contract . We have already begun also incredibly grateful to our Board members who the public on the basics of CPR . We have already trained delivering this deeply sensitive community service with gave strong direction and good advice throughout the nearly 3,500 people through this exciting initiative – and great success and our team has the right skills and year . Our Executive Team also worked hard to build an have even bigger ambitions for 2017 . personal attributes for this challenging work . organisation that will better serve the community in 2017 and beyond . As an innovator in Event Health Services, St John As a not-for-profit organisation that receives no Ambulance Victoria is also proud to have launched its government funding, St John is heavily reliant Our Chairman Cameron Oxley completes his term on new ePCR application in 2016 – a breakthrough for our on its commercial area to financially support its the Board in early 2017 . Cameron joined the Board community outputs . 2016 was a challenging year for industry . Delivered through a tablet-based application, as a non-executive director in 2008 and in 2011 was Gordon Botwright this leading technology equips our first responders with us commercially . Despite enormous effort from our appointed Chairman . Under Cameron’s wise counsel Chief Executive Officer real-time monitoring and live reporting of patient care in staff and management team, we did not meet budget and passionate leadership St John Ambulance Victoria the field . expectations . This was largely due to the more cautious could not have been in better hands at a time when approach that many businesses and organisations are organisational change and transformation became an taking to their compliance spending . 6 7 Event Health Services
St John Ambulance Victoria provided First Aid Making Great Strides In Youth Programs services at over 4,600 events in 2016. That’s In January 2016, St John announced the outcome of its over 300 more events than we attended in Customer Focus comprehensive youth membership model review – and the previous two years. From the Melbourne In 2016, St John Ambulance Victoria executed a range ‘St John Youth Victoria’ was launched . Marathon and Australian Grand Prix to the AFL of new initiatives to improve our customer focus – all of which have been warmly embraced by our members . Designed to build community and individual resilience, and Little Athletics – wherever First Aid was These initiatives were part of our renewed commitment St John Youth Victoria is a contemporary program needed, St John was there. to become a more contemporary, customer- which provides opportunities for volunteering and focused organisation . development in First Aid for young people aged 12 to 17 years . Although we made many changes, the Outstanding Volunteer Care The formal and informal feedback gathered across the new program leverages key strengths of the previous year is a very positive sign . We continue to receive praise program (St John Cadet) – and retains several of its St John Ambulance Victoria continues to ease the burden for the improved professionalism, attitude and technical key elements . on Ambulance Victoria and the State’s overloaded skills of our volunteers and the organisationADMIT ONE as a whole . hospital emergency departments by reducing the acuity In summary, the new program will: A notable example was the recognition given to Daniel of patients and those needing to go to hospital . , ADMIT ONE Ciccosillo4 who6 received19 an award from the Melbourne & 55 • Focus on First Aid skills and leadership development This could not be achieved without the hard work and Olympics Parks Trust for his achievementADMIT ONE in providing an commitment of our 2,200 volunteers . outstandingEvents customer experience . Local • Be delivered in central locations that support large ATTENDED St John Divisions vibrant groups in youth-focused divisions St John volunteers contributed an enormous 288,437 • Give members greater recognition for their hours of service in 2016, either attending events or contribution and capabilities
participating in training to update their skills . We treated ADMIT ONE ADMIT ONE ADMIT ONE 24,314 patients over the course of the year, only 486 • Offer young adults (aged 18-25 years) an of whom needed transport to a hospital . This is a enhanced membership experience with the , ADMIT ONE introduction of university division alternatives . , ADMIT ONE testament to the outstanding care we provide . 4619 , 55 , ADMIT ONE 4619 55 288437 This4 is designed61 to9 better engage young people, 55 ADMIT ONE ADMIT ONE Events 2,200 create a more seamless transitionADMIT to ONE adult Events Local Hours Local membershipEvents and help them form a lifelong Local ATTENDED St John Divisions ATTENDEDVOLUNTEERED VOLUNTEERSSt John Divisions associationATTENDED with St John St John Divisions
288,437 24,321848,437 24,568 288,437 2,200 PEOPLEHours 2,200Non-Emergency 2,200 Hours VOLUNTEERSPatients Hours VOLUNTEERED VOLUNTEERS TreatedVOLUNTEEREDAT EVENTS Transported VOLUNTEERED VOLUNTEERS
8 9 24,314 24,568 24,314 24,56824,314 24,568 PEOPLE Non-Emergency PEOPLE Non-EmergencyPEOPLE Non-Emergency Patients Patients Patients Treated AT EVENTS Transported Treated AT EVENTS TransportedTreated AT EVENTS Transported Event Health Services
Technological Innovation Other 2016 highlights With a continued focus on innovation in 2016, St John Ambulance Victoria launched its new Electronic Patient • Our Medical Assistance Team (MAT) Care Record solution (ePCR) . celebrated its 12th birthday . Staffed by highly trained and experienced volunteer The ePCR enables us to better plan, respond, health professionals, MAT continues to communicate and minimise risk at events . With all grow year on year and is always in high information collection now paperless, data is being demand pushed to the cloud where it can be remotely accessed • Mervyn Goodall received the Premier’s via the St John Client Portal . Volunteer Champions Award in the category of Service for an incredible 71 Event Organisers now have access to sophisticated, years of service to St John . Merv received real-time data in the field, such as: this award just two months before his passing on 10 February 2017 • Casualty data – including patient contact information • St John relaunched its adult First Aid competitions after a six year break . • Heat mapping of where casualties are occurring Competitions give members an • Trend mapping opportunity to demonstrate and refine their skills, while competing • Precise GPS location of our medics in the field against each other in a A world-first in Event Health Service delivery, this fun and engaging new technology has revolutionised the industry – and environment St John is leading the way .
10 11 ADMIT ONE
4,619 ADMIT ONE 55 Events ADMIT ONE Local ATTENDED St John Divisions
Emergency Management 288,437 Hours 2,200 St John Ambulance Victoria continues to maintain an superior equipment that the organisation has invested VOLUNTEERS extensive Statewide Emergency Management capability in and deployed to divisions . VOLUNTEERED as a key part of our commitment to saving lives through First Aid and building a more resilient Victorian St John continues to play an active role in the Volunteer community . St John, as the lead First Aid provider within Consultative Forum (VCF), which is chaired by the the State Health Emergency Response Plan “SHERP”, Emergency Management Commissioner, Mr Craig continues to resource Event Health Services Divisions Lapsley PSM . The VCF discusses issues concerning the , , culture of volunteerism in Victoria, how best to monitor 24314 24568 and members to be ready to respond in times of PEOPLE Non-Emergency emergency, in support of firefighters and communities the health and wellbeing of volunteers, and how to affected by disasters . improve volunteer recruitment, retention, capacity Patients and training . This also gives the organisation a voice Treated AT EVENTS Transported In 2016 St John members responded to a diverse range to government on volunteer-related issues and the of requests for assistance across the state, including for broader emergency management reform agenda . the devastating fires in Wye River at the beginning of 2016 and the search for a missing person in the Merrijig area, as well as numerous other fires and incidents across the state . Additionally, after going through a Non-Emergency Patient Transport competitive and comprehensive tender process, St John was again selected by the Department of Environment, Land, Water and Planning (DELWP) to be on the panel Our commitment to attentive, professional Coroner’s Court Contract for provision of First Aid Services for Emergency patient care has been a hallmark of our In mid-2016, St John was awarded the contract to and Planned events . This extension to the ongoing Non-Emergency Patient Transport (NEPT) provide services to the Coroner’s Court . This contract requires us to: relationship is recognition of the excellent work that operation since it began – and 2016 was no our volunteers do supporting other agencies and the exception. We transferred 24,568 patients this • Collect deceased persons within the Melbourne metropolitan area whose deaths require review by year and are incredibly proud of our NEPT team the Coroner who continue to provide outstanding care on • Return deceased persons to funeral homes each and every occasion. throughout regional Victoria We began delivering these services in September 2016 and since then we have received many words of thanks and commendations for the caring and sensitive way The Referral Reform our teams go about their work .
2016 was a breakthrough year for our Non-Emergency Thank you to the project team who prepared our Patient Transport (NEPT) operation . This was largely due organisation so well to start delivering the Coroner’s to our work with Ambulance Victoria and the Referral Court contract – and to everyone else who continues Reform – a new initiative that aims to move more non- to play a part . We are privileged to provide a service to the community that takes great courage, sympathy emergency work to NEPT providers . and respect .
As a result of this initiative, our crews attended to a 2017 will be a strong year for NEPT with the large volume of low and medium acuity patients in public consolidation of our service delivery improvements and places and at homes in response to Triple Zero (000) calls . the settling in of the Coroner’s Court contract . 12 13 FOLD LINE FOLD THIS WAY
Bicycle Emergency Non-Emergency Patient Health Emergency Fleet Capabilities Response Team (BERT) Transport (NEPT) Response Team (HERT) St John First Responder Medics, equipped with Utilising GPS location tracking systems to A mobile crew of two (2) Health Professionals, a bicycle that enables rapid access to casualties monitor arrival times of patients, our vehicle with advanced life saving equipment and that may present across a wide event area . features include specialist bariatric and dual medications to treat high acuity casualties . stretcher equipment with high acuity complex patient capabilities .
MEDICATIONMEDICATIONMEDICATIONMEDICATIONPRIMARYPRIMARYPRIMARYPRIMARY TRIAGETRIAGETRIAGETRIAGEADVANCEDADVANCEDADVANCEDADVANCED AEDAEDAEDAED DOCTORS,DOCTORS,DOCTORS,DOCTORS, OXYGENOXYGENOXYGENOXYGEN FIELDFIELDFIELD FIELD Medical Assistance MEDICATIONMEDICATION PRIMARYPRIMARY TRIAGEMEDICATIONTRIAGE ADVANCEDADVANCEDPRIMARY AED AEDTRIAGE DOCTORS,MEDICATIONDOCTORS,ADVANCED OXYGENPRIMARYOXYGENAED FIELDTRIAGEFIELD DOCTORS, ADVANCEDOXYGEN AEDFIELD DOCTORS, FIRSTOXYGENFIRSTFIRST AIDFIRST AID AID AID FIELD MEDICATIONMEDICATIONMEDICATIONMEDICATION NURSES,NURSES,NURSES,NURSES, HOSPITALHOSPITALHOSPITALHOSPITAL FIRSTFIRST AID AID MEDICATIONMEDICATIONFIRST AID NURSES,NURSES,MEDICATION FIRST AID HOSPITALHOSPITALNURSES, MEDICATION HOSPITAL NURSES, HOSPITAL PARAMEDIPARAMEDIPARAMEDIPARAMEDICSCSCSCS PARAMEDIPARAMEDICS CS PARAMEDICS PARAMEDICS Team (MAT) MEDICATION PRIMARYMEDICATIONTRIAGE PRIMARYMEDICATIONMEDICATIONADVANCEDTRIAGEPRIMARYPRIMARYAED ADVANCEDTRIAGETRIAGEDOCTORS, ADVANCEDAEDADVANCEDOXYGENDOCTORS,AEDAED FIELD OXYGENDOCTORS,DOCTORS, FIELDOXYGENOXYGEN FIELDFIELD FIRST AID FIRST AIDMEDICATION FIRSTFIRST AID AID MEDICATIONNURSES, MEDICATIONMEDICATION NURSES,HOSPITAL NURSES,NURSES, HOSPITAL HOSPITALHOSPITAL A static field hospital, consisting of Doctors, Paramedics PARAMEDICS PARAMEDICS PARAMEDIPARAMEDICSCS and Nurses with advanced equipment and capability to manage the x1 Ford Transit x1 Ford Territory widest variety and highest acuity of medical emergencies at your event . x22 Mercedes-Benz Sprinter
MEDICATIONMEDICATIONMEDICATIONMEDICATIONMEDICATIONPRIMARYPRIMARYPRIMARYPRIMARYPRIMARY TRIAGETRIAGETRIAGETRIAGETRIAGEADVANCEDADVANCEDADVANCEDADVANCEDADVANCED AEDAEDAEDAEDAED DOCTORS,DOCTORS,DOCTORS,DOCTORS,DOCTORS, OXYGEN OXYGENOXYGENOXYGENOXYGEN FIELDFIELDFIELD FIELD FIELD FIRSTFIRSTFIRST AIDFIRST AIDFIRST AID AID AID MEDICATIONMEDICATIONMEDICATIONMEDICATIONMEDICATION NURSES,NURSES,NURSES,NURSES,NURSES, HOSPITALHOSPITALHOSPITALHOSPITALHOSPITAL MEDICATION PRIMARY TRIAGE ADVANCED AED DOCTORS,PARAMEDIPARAMEDIPARAMEDI PARAMEDIPARAMEDICSCSCSCSCOXYGENS FIELD FIRST AID MEDICATION NURSES, HOSPITAL PARAMEDICS FUSO x1 Truck x Holden Captiva Mercedes-Benz Bicycles 4 x1 Sprinter Van x12
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Court Services Victoria Command + Communication Intra-event Patient Transport Mobile Single Stretcher Personal Transportation Buggies Contract to provide transport of Deceased Persons Services Vehicles First Aid Posts Buses
An appropriate OH&S Safe Systems of Work equipment including, but not limited to, personal protective clothing and Toyota Toyota HiAce Toyota HiAce 12 Seater related safety equipment, cleaning materials, lifting and manual x1 Camry x3 x54 SLWB x2 Commuter Bus handling equipment capable of transporting Deceased Persons, including bariatric cases . The CSV vehicles include the same GPS system as in the NEPT vehicles along with 0-4 degrees Celsius Refrigerated vehicles for long distance transport . Hyundai x5 i40
1 Vehicle with 4 berth configuration Mobile First Aid Posts Mercedes-Benz Vito Hyundai x i30 Refrigerated Vehicles with 5 CPR Lab 2 2 berth configuration Mercedes-Benz x8 x4 Sprinter Mercedes-Benz Ford x1 ELWB Sprinter Vehicles with 2 berth configuration Ranger 4 x1 Dual Cab
Hyundai 4WDs Fitted with 1 Stretcher x1 Santa Fe Toyota Landcruiser x1 Hyundai iLoad Mercedes x7 Sprinter x1 Comms Vehicle
x1 Bus
16 17 FOLD LINE Commercial Services
Our Commercial Services operation is the Key Commercial Services Performance financial hub of our organisation. Accounting Our commercial services include: Many businesses in 2016 remained conservative with for nearly 60% of all revenues for Victoria, their compliance spending . As a result, budget was not • The delivery of accredited and non-accredited it contributes significantly to our ability to achieved . First Aid training courses in the workplace, online deliver our community programs. It is also and through venues across the State That said, we trained over 53,000 people at private responsible for the delivery of our First Aid in • The manufacture and supply of First Aid kits for venues and workplaces across the State – and nearly Schools program. homes and businesses, distributed direct to public 2,000 people online . This is an incredible achievement or through our retail partners which would not have been possible without the • The supply of health related equipment including commitment of our energetic trainers and presenters . defibrillators, monitors and consumables
Other key successes in 2016 included:
• We won the Department of Health and Human Service tender to supply 1,000 defibrillators to Victorian Sporting Clubs and Facilities . Key to this achievement was our ability to provide a total package – including procurement, installation and Metro and regional training coverage • We began implementing the RMIT training tender via a state-of-the art online booking platform • We retained the Victoria Police training contract • We strengthened relationships with our retail partners including Bunnings, Officeworks, Priceline and Coles . Demand for First Aid kits from Toyota also remained strong
In 2017 we aim to grow both our training and First Aid kit businesses while continuing to lead the sector through innovation .
18 19 Fundraising
St John Ambulance Victoria is grateful to the Summer appeal
many individuals, community groups and Our Summer Appeal focused more broadly on the organisations that continue to support our extraordinary work St John does in local communities – work. Their generosity enables us to fund many from state-wide emergency management to teaching community programs and gives our volunteers vital First Aid skills to the next generation . Presenting the cheque the training and support they need. St John ran This campaign raised much needed funds so that to John Kazanas and Elisa Moysey two major appeals and applied for over 90 we could ensure our volunteers are fully was Dandenong branch manager Rohit Jain at funding opportunities from various levels of equipped and ready to respond Spring Parks Primary School West Campus . whenever and wherever government, and several trusts & foundations. they are needed .
Appeals
Mid-year appeal
Our Mid-year appeal focused on the St John First Aid in Schools program .
We shared the inspiring story of a child who helped save a life thanks to the First Aid training they received through our program just months earlier .
St John delivers free First Aid training to thousands of Victorian primary school children every year . The continued growth and longevity of this program is only possible because of the funds we receive from our many generous supporters .
20 21 Fundraising
Grants Program Marian & EH Flack Trust > CPR Lab Emergency Management Victoria > Mobile First Aid Post vehicles In late 2015, St John Ambulance Victoria appointed a Thanks to a grant from the Marian & EH Flack dedicated Fundraising Officer to further develop and Trust, St John is now teaching vital CPR skills to Emergency Management Victoria awarded St John more actively drive our Grants program . over 2,500 Victorians residing in Independent Living Ambulance Victoria two grants worth over $85,000 as Retirement Villages . part of their Volunteer Emergency Services Equipment In 2016 we applied for over 90 grants from federal, Program (VESEP) . state and local governments – and from various Provided through our newly launched CPR Lab – a philanthropic trusts and foundations . This represents a state-of-the-art mobile learning environment – training These funds contributed to the purchase and fit-out of 16% increase from 2015 . is high-tech, fast-paced and teaches basic compression- new Mobile First Aid Post vehicles for our Wodonga and only CPR in just 10 minutes . Frankston divisions . Three of our most significant successes are outlined below. Other 2016 fundraising highlights Julian Burton Burns Trust > BurnsFirst • Workplace Giving Program launched Funding from the Julian Burton Burns Trust and Clipsal • New Bequest Program initiated by Schneider Electric allowed us to create a new community initiative called BurnsFirst . • A $61,000 grant received from Department of Social Services (DSS) BurnsFirst promotes the importance of care and for volunteer IT equipment prevention activities associated with burn injuries – and • Nearly $40,000 received from funders, aims to raise awareness of accurate treatment of burns trusts and local councils for First Aid Australia-wide . in Schools
www.Burnsfirst.com.au
Outlook For 2017 St John plans to continue its vital and diverse community programs throughout 2017 – and to further strengthen our relationships with the many generous supporters who help make it all possible .
We also look forward to raising awareness of our work and building our profile as a trusted not-for-profit .
Although St John will aim to explore and implement new initiatives in 2017, we will always continue to fund the essential programs and services we provide to the community .
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Media Social Media
St John Ambulance Victoria achieved high levels of CPR Lab Launch First Aid In Schools Milestone St John launched a social media strategy in 2016 which was media coverage in 2016 . We reached over 10 .2 million designed to: 37377 377 3171 people across 261 media clips – which is a significant In March 2016, St John Ambulance Victoria launched our Celebration • Ensure more people learn and appreciate the improvement compared to recent years . latest community initiative, the CPR Lab . This attracted importance of First Aid I I the attention of many major media outlets including A major part of our media coverage in 2016 What’s more, 2016 was the first year we used the Channel 9 News and the Herald Sun . was the celebration of an important milestone: • Reinforce St John as the leader in First Aid Advertising Value Equivalent (AVE) to measure the value one million Australian schoolchildren have now Our ongoing social media activities aim to establish and of our coverage . According to this metric, we achieved Both outlets focused on the vehicle’s assets – and received First Aid training through our First Aid in grow a strong presence across Facebook, LinkedIn, Twitter, 1 3 133 3 $961,091 in advertising value – which represents a 10:1 conveyed a strong message around First Aid statistics Schools program . Instagram, YouTube and via our Blog . St John content return on our investment . and the importance of First Aid training . They also focuses on First Aid related tips and videos as well as highlighted the Lab’s quirky music component, which Implemented in August 2016, the St John First This media coverage included: volunteer and community news . gave the story a point of difference for audiences . Aid in Schools milestone campaign received extensive media coverage nationally, reaching • Our various community programs Our 2016 social media content reached more than 5,000 The CPR Lab continued to gain interest from local media 11 1. million people across 83 media outlets . Our people – with a total reach of over 377,000 online users . • ‘Save stories’ from people who have completed a throughout the year due to its involvement in various national AVE was $2 .35 million . In Victoria alone, St John First Aid or CPR course events . For example, the Moreland Leader published an the media campaign reached 3 .3 million people, • Inspiring stories about our volunteers article following Restart a Heart Day whereby people generated 21 media pieces and achieved an AVE 4 8784878 were invited to ‘learn CPR in 10 minutes’ during their of $485,011 • Other stories that highlight the value of learning First Aid and CPR lunch break . The Ballarat Courier also published an article about the vehicle after it was showcased at the Our Volunteers Ballarat Bridge Mall . This year also saw our 2,200 volunteers CPR Lab at receiving well deserved media coverage . As 4824 8 2 Government House the backbone of our organisation, this was an important opportunity for their capabilities and 1851385535 successes to be recognised and rewarded . Our volunteers also received coverage for ȑȑ ȵȵ winning several awards, some of which were presented by the Governor of Victoria, the 513513 5 8 58 Honourable Linda Dessau AM . Specifically, we 5 2753 273 received significant media attention for the achievements of Dr Iain Nicolson who was F F admitted as a Knight of the Order of St John . For full details on our media coverage in 2016, ♥ ♥ please visit www.stjohnvic.com.au/media 5 5 23 23 L L
24 25 FOLD LINE FOLD LINE Community Programs
Our Community Programs enjoyed another CPR Lab First Aid In Schools successful year in 2016. We achieved our target St John Ambulance Victoria set a national record in 2016 of training 175,000 schoolchildren through our The St John CPR Lab is our latest community focused lifesaving initiative . with more school children trained in First Aid than any First Aid in Schools program – and continued other St John jurisdiction . As a self-funded initiative, to invest in new programs too. Although we did Offering a high-tech, fast-paced learning experience, this is a considerable gift to our community and an not gift defibrillators, we did heavily discount the lab travels around the state teaching Victorians CPR achievement we are immensely proud of . in just 10 minutes . It is designed to build community many units to increase the penetration of these resilience by giving people the skills, knowledge and lifesaving devices. confidence to respond in an emergency . Other highlights in 2016 included: Since its launch in March 2016, our CPR Lab has trained • St John Ambulance trained its one millionth Community Programs are an important extension to 3,492 Victorians . We now plan to use this vehicle to train child nationally, which was celebrated here our structured activities (such as our accredited training another 10,000 people in 2017 . in Victoria . We received significant media courses) . They build broader First Aid awareness, coverage and public recognition for this helping to achieve our vision of having at least one exciting milestone person educated, equipped and prepared to provide • By Term 3, St John Ambulance Victoria First Aid in every home, workplace and public gathering . reached a milestone of its own – having trained a total of 500,000 schoolchildren since the program began in 2012 . By the end of Term 4, this number grew to 508,158 • In 2016 alone, St John Ambulance Victoria trained 175,629 children . This is higher than our annual target of 175,000 children
Our goal for 2017 is to train another 200,000 schoolchildren in First Aid – an ambitious target which we will now strive to achieve year after year .
26 27 FOLD LINE Community Programs
Defibs Save Lives
St John continued to promote the importance of defibrillators throughout 2016 .
Emphasising the device’s small size and ease of use, St John is educating the community about the difference they can make between life and death in the event of Sudden Cardiac Arrest .
WaterFirst With so many drowning cases continuing to occur in our community, our free 5-minute online training program at waterfirstaid .com .au is a necessity .
Although the course does not replace instructor-led training, it is the first step to becoming educated and skilled in First Aid around water . WaterFirst covers the basics of the ‘DRSABCD’ action plan and teaches people how to save a life in just five minutes, which are the minutes that matter most in an emergency . 28 29 People and Culture
ENGAGE - EDUCATE - EMPOWER Engagement In early 2016, St John Ambulance facilitated Engagement Focus Groups that were designed to:
Gender Equality and Diversity • Gather views and suggestions on strategies to positively impact staff engagement, motivation At St John Ambulance Victoria, we are committed to and empowerment fostering an inclusive and equitable work environment by encouraging all volunteers and employees to fully • Help us understand and evaluate the impact of participate and contribute . engagement actions implemented across 2015
We believe that fresh ideas and diverse perspectives As a result of this research, we introduced a number create a more rewarding workplace and add huge value of Leadership Programs . Our key themes were Self- to our community programs, products and services . Leadership, Leading through Change and Leading High Performing Teams . The leadership programs St John is incredibly proud of its multicultural and gender emphasised self-awareness and communication as a balanced workforce . In particular, we are happy to report leader using the Myers-Briggs Type Indicator . that women account for:
• 57% of our volunteer membership base Other key engagement activities • 46% of all volunteer member leadership roles introduced in 2016 included: • 58% of our paid employee workforce • Activities specifically designed to • 48% of all leadership roles within our paid encourage engagement across different workforce levels of the organisation St John reports to the Workforce Gender Equality • Future Leaders/Leadership Programs Agency (WGEA) annually and are compliant with the • Customer service and sales training using Workplace Gender Equality Act 2012 (Act) for the DISC profiling tools to foster innovation 2015/2016 period . and excellence • Team Building Programs • A dedicated Engagement Coordinator
30 31 The IT Department receiving their Clean Up Week award People and Culture for creating a safer workplace
Child Safety and Protection Recognition of trust As an organisation that works with children, we believe According to the 2016 AMR Charity Reputation Index, children deserve dignity and respect at all times – and St John Ambulance Australia is the second most trusted should be free from emotional and physical danger, charity in Australia . This represents a jump of four abuse and neglect . places since 2015 .
St John therefore places the highest priority on our duty Ranking above many well-known charities including of care to ensure that the children we are responsible Beyondblue, the National Breast Cancer Foundation for are protected against people and events which may and Guide Dogs Australia, St John is honoured to be cause harm . recognised in this reputable survey of almost 7,000 Australians . In response to the ‘Betrayal of Trust’ inquiry, the Victorian Government introduced compulsory minimum This excellent result is only made possible through the standards for organisations that provide services for dedication of our volunteers and staff across a myriad children in 2016 to help protect children from abuse . The of community programs, events and initiatives . We are Child Safe Standards are designed to help drive cultural all immensely proud of our work – and the Australian Quality Certification Work Health and Safety change and ensure child safety is embedded in everyday public clearly value and respect it too . ISO 9001:2015 St John achieved an overall reduction in workplace thinking and practice . incidents over a three year period . This can be attributed St John has held Quality Certification in our Non- to several factors including: The new Child Safe Standards apply to St John from Emergency Patient Transport (NEPT) business since 1 January 2017 . We are deeply committed to complying 2013 (ISO 9001:2008) . • An active OHS Committee with these standards as we strive towards excellence in • Boosted levels of OHS communication child safety and protection . To ensure we continue to deliver exceptional customer service, NEPT set out to achieve certification to the • Timely incident and hazard reporting This commitment from St John will ensure our new Quality Standard ISO 9001:2015 – a certification In 2016 we also implemented an enhanced level youth members, parents and the community can be that emphasises risk-based thinking, leadership and of board reporting which allows us to extract comfortable in the knowledge that child safety is a planning . priority for St John and that their children comprehensive data in negative safety trends and apply are safe in our hands . We are pleased to report that our certification was a corrective actions . These actions include: success, with no non-conformances or observations . • Targeted safety alerts • Dedicated training during induction • E-learning • Intranet updates • Professional development days
32 33 Our Volunteer Heroes
Country GP and St John volunteer admitted as Mervyn Goodall – winner of Knight of the Order of St John a 2016 Premier’s Volunteer In 1978, Iain Nicolson left England for the charms of ‘I have a very simple view,’ he said . ‘I derive my income Champions Award country Victoria with his wife Caryn and the first of from the community and therefore I like to give back to their four children . He joined a practice as a GP in Toora, the community ’. On 4 Dec 2016, St John member Mervyn Goodall South Gippsland – a practice that was unable to attract received a Premier’s Volunteer Champions Award in Australian graduates at the time . And give back he did, volunteering for St John Ambulance the category of Service . He was presented his award Victoria for the next 28 years . by Hon Jenny Mikakos MP MLC, Minister for Families The young family was committed to seeing things and Children, and Minister for Youth Affairs (who through in their new home . Picking a footy team to In 2016, Victorian Governor Linda Dessau admitted represented the Premier of Victoria Daniel Andrews on barrack for – Collingwood – was the first step to being the 75-year-old as a Knight of the Order of St John the day) . accepted as a local . for his services, which including volunteering during the 2009 Black Saturday fires . Dr Nicolson is only the Sadly, Merv passed away on 10 February 2017 . At the Volunteering was another . third Victorian and the 10th Australian to be bestowed time of his passing, Merv was the longest standing this title . member of St John in Australia– having given 71 years of incredible service to the Victorian community . He tended He said it was an ‘enormous privilege’ to receive the to the sick and injured at events and mentored many honour, which was approved by the Queen herself . other St John volunteers over the years .
We would like to express our deepest sympathy to Governor Merv’s family during this difficult time . Linda Dessau and Dr Iain Nicolson Thank you Merv for your invaluable commitment to St John over seven decades . You will be sorely missed .
Photo: Mervyn Goodall and Hon Jenny Mikakos MP MLC, Minister for Families and Children, and Minister for Youth Affairs 34 35 Volunteer Heroes Little Heroes
Customer Experience Award presented by Melbourne Tevita Fifita & Olympics Parks Trust Port Melbourne Primary School student Tevita Fifita, 11, used his First Aid training sooner than he ever expected Congratulations to Daniel Ciccosillo who was recently when he saved his own mother’s life after she suffered recognised by Melbourne & Olympics Parks Trust Daniel’s award a stroke . (MOPT) for his achievement in Customer Experience . is displayed in ‘Half of her body wasn’t working and she was calling my Daniel is the State Operations Manager for the the St John State name . I ran into my brothers’ room and they came in too . Emergency Management Department within Event Office foyer. We put her sideways in a recovery position; I grabbed Health at St John Ambulance Victoria . a plastic bag and put it underneath her mouth,’ Tevita said . This is a fantastic recognition for Daniel and his team who work at the venues and events within the MOPT precinct including AAMI Park, Rod Laver Arena, Hisense Tevita’s mother, Mel, was discharged from rehab for one Arena and Margaret Court Arena . Daniel is also the day to see her son and his peers honoured with medals . Event Mentor at the Australian Open .
The commentary below offers insight into Daniel’s strengths and value: Callum DiPietro
“Our final recipient shows a level of commitment and Just 10 weeks after completing the St John First Aid in positivity to our guests that very few can match . He Schools course, 10-year-old Callum DiPietro saved his has a very calm head and offers assurance to the venue mum’s life . team – thanks to his extensive knowledge, skills and Callum’s mum Kendra suffered anaphylactic shock professionalism . Congratulations Daniel Ciccosillo from before fainting, hitting her head and falling unconscious St John for your achievements in Customer Experience ”. on the bathroom floor .
When Callum found his mum moments later, he calmly called Triple Zero (000) and put her in the recovery position while waiting for the ambulance . When the paramedics arrived 10 minutes later, Kendra’s blood pressure was dangerously low and a swollen rash was appearing over her body . She was given four shots of Photo: L to R; Greg George, Director of adrenaline before being rushed to hospital . Commercial & Strategy at MOPT; Daniel Ciccosillo; Sam Buckley, Venue Manager Kendra – who made a full recovery – is incredibly proud – Hisense Arena/Margaret Court Arena . of Callum for his quick thinking and lifesaving actions: ‘The paramedics that attended, and myself, have no doubt that if Callum hadn’t known what to do when I collapsed, the outcome for me would have been very different . He’s certainly a champion in our eyes ’. 36 37 Victorian Members of the Order Order Affairs
For Admission as Member For Admission as Officer VALE The Most Venerable Order of The Mr Aaron Altenhof MStJ Dr Scott Santinon OStJ Mr John Jack Blackstock KStJ Mr Nicholas Callanan MStJ Mr Gary Harris CStJ Hospital of St John of Jerusalem Mr Thomas Clark MStJ For Promotion as Officer Mr John Feain OStJ Ms Belinda Corcoran MStJ Mr Terrence King OStJ Investiture Ms Tania Canidisech OStJ Ms Pamela Ellem MStJ Mr Raymond Lock OStJ Mr Daniel Ciccosillo OStJ Mr John Golino MStJ Mrs Woyna Pedretti OStJ Held at Government House in Melbourne on Friday 8 Mrs Lily McDonald OStJ Mrs Kerryn Gouldson MStJ Dr Eric Allchin MStJ July 2016, Her Excellency, the Honourable Linda Dessau Miss Courtney Grigg MStJ Mr Robert Budgen MStJ AC DStJ, Governor of Victoria presented insignia to 15 For Promotion as Commander Mr Michael Henzell MStJ Mr Robert Cooke MStJ members who were admitted or promoted in the Order . Mrs Clare Jeans MStJ Mr Cameron Oxley CStJ Ms Helen Hoffmann MStJ Mr James Kennedy MStJ Mr Kevin Kain MStJ Annual Church Parade and Service Mr Richard Lodder MStJ Mrs Jean McQuade MStJ Mrs Maree Salter MStJ Dr Ronald Moore MStJ On Sunday 19 June 2016, the annual Church Parade Mrs Elizabeth Nissen OAM MStJ and Service for members of the Order of St John was Mr David Sedgwick MStJ held at St Paul’s Cathedral, Melbourne . This Service was conducted by the Dean of Melbourne, The Very Revd . Dr Andreas Lowe OStJ . It was pleasing to see a number of St John volunteer members attend this special event .
Annual Dinner
The Annual Dinner for Victorian members of the Order was held at the William Angliss Institute in Melbourne on Friday 21 October 2016 . The guest speaker was Mr Craig Lapsley PSM, Emergency Management Commissioner for Victoria, who spoke on trends in emergency management in the twenty-first century .
A key focus of the Order Affairs Committee during 2016 has been to promote the Order across the organisation and further engage Order membership to support St John programs .
38 39 The most Venerable Order of the Hospital of St John of Jerusalem
Knights of Justice Chaplins Mr Max Penaluna CStJ Ms. Dianne Dickson OStJ Mr Scott McMurtrie OStJ Mr Ben Allan MStJ Mr Maxwell Phelan CStJ Professor Richard Divall AO,OBE OStJ Mr Laurence McQuade OStJ Mr Aaron Altonhof MStJ The Right Reverend Dr. Peter Hollingworth, The Most Reverend Philip Freier ChStJ Mr Ian Rogers ASM CStJ Mr Wayne Donaldson OStJ Mr Alexander Medancic OStJ Mr Peter Altonhof MStJ AC, OBE KStJ Very Reverend David Richardson ChStJ Mr Michael Sellar CStJ Mr Alan Drayton OStJ Mr Andrew Mentiplay OStJ Mrs Gladys Ampt MStJ The Right Honourable Sir Ninian Stephen, Mrs Grace Shaw CStJ Mr Lucas Drew OStJ Mr Anthony Mesman OstJ Mrs Amy Anderson MStJ KG, AK, GCMG KStJ Commanders Lady Valery Stephen CStJ Dr Martin Dutch OStJ Mrs Shirley Moon OStJ Mr Keith M. Anker MStJ Dr Iain Nicolson KStJ A/Professor Francis Archer, OAM CStJ Mrs Deborah Taylor CStJ Mr Gary Edwards OStJ Ms Gwen Neylon OStJ Mr Edward Bahn MStJ Knights & Dames of Grace Mrs Gladys Blackstock CStJ Mrs Correne Wassertheil CStJ Mr Ian Ewart OAM OStJ Mrs Lynne Panayiotis OStJ Mr David Bannister MStJ Dr John Byrne CStJ Mr Alan Williams CStJ Miss Susan Fayers OStJ Mr Grant Parker OStJ Mrs Debra Bartlett MStJ Her Excellency Linda Dessau AM DStJ Mrs Janet Calvert-Jones, AO CStJ Mr Cyril Williams CStJ Dr Nadine Fisher OStJ Mr Leslie Parkinson OStJ Mr John Barton MStJ Miss Dorothy Bache DStJ Mr Brian Cantlon, MBE CStJ Miss Anne Fogarty OStJ Mr John Perry OStJ Mr Malcolm Beal MStJ Mr Richard Bluck AM,RFD. KStJ Mrs Merle Carey CStJ Officers Mrs Nancy Foley OStJ Mr Noel Pianto OStJ Mrs Kay Bell MStJ Dr Edward Brentnall, MBE, OAM KStJ Major John Frewen OStJ Mr Gordon Robins OStJ Miss Heather Blackman MStJ Ms Dawn Cochrane CStJ Mr Brett Aimers OStJ Mr Peter Burke KStJ Mr Alan Fry OStJ Dr Scott Santinon OStJ Mr Paul Blaich MStJ Mr Robert Correa CStJ Dr Robyn Anker OStJ Mr Brian Carey KStJ Miss Thelma Gibson OStJ Miss Helen Sefton OStJ Mrs Lindsey Booth MStJ Mr Peter Cudlipp CStJ Miss Kristy Austin OStJ Mrs Elizabeth Chernov DStJ Mr Kelvin Glare, AO, APM OStJ Ms Lisa Senini OStJ Mrs Sharon Boscacci MStJ Mr Jerome Currie CStJ Mrs Judy Bacon OStJ The Hon Alex Chernov, AC QC KStJ Mr Paul Gsodam OStJ Mrs Patricia Shields OStJ Dr Frederic Bouvier MStJ Mr Charles Curwen, CVO, OBE CStJ Mr Anthony Baker OStJ Lady Anna Cowen DStJ Mr Pierra Guillemin OStJ Mr Anthony Smith OStJ Mr Frederick Brown MStJ Dr Alan S. Davis CStJ Mr Carl Barnard OStJ Mr John F. Crennan KStJ Mrs Cynthia Gurner, OAM OStJ Mr Vaughan Smith OStJ Mrs Judy Brown MStJ Mr Neil Dine, JP CStJ Mrs Betty Barned OStJ Mr Frederick Davidson AM KStJ Dr Francis Harder, OAM OStJ Ms Robyn Stone OStJ Mr William Buckle, BEM MStJ Mr Timothy Duncan CStJ Sister Joan Batson OStJ Mrs Barbara Davis DStJ Mr Ross Harlock OStJ Mrs Lesley Swallow OStJ Sister Beverley Bullen MStJ Mr Justin Dunlop ASM CStJ Mr Lindsay Bent OStJ Mrs Janice de Kretser DStJ Sister Ailsa Howe OStJ Mr Robin Syme, AM OStJ Mrs Joy Burnell MStJ Mr Alan Eade ASM CStJ Mrs Margaret Briggs OStJ Professor David de Kretser, AC KStJ Mr Christopher Huggins OStJ Mrs Jane Teasdale OStJ Ms Frances Burns OAM MStJ Mrs Gloria Flatt CStJ Ms Kathleen Buick OStJ Mr Wayne Deakes KStJ Mr Victor Ivory OStJ Mr Brian Twomey OStJ Mr George Burns OAM MStJ Mrs Beryl Granger CStJ Mrs Lynne Burgess OStJ Mr William Foley KStJ Mr Norman Jackson OStJ Mr Arie Van Der Stoep OStJ Mrs Joyce Burt MStJ Mr Benjamin Gronow CStJ Dr Mark Burton OStJ Mrs Lorraine Glover DStJ Mr Ian Johnson OStJ Mr Leo Van Der Toorren PSM OStJ Mr Paul Burton MStJ Mr James Humphrey CStJ Ms Tania Canidisech OStJ The Honourable Sir James Gobbo, KG AK GCMG Mr John Ireland CStJ Mr Walter Kelly OStJ Mr Henry Van Ginkel OStJ Mrs Peggy Byrd MStJ GCVO KBE PC QC KStJ Mr Bruce Caslake OStJ Mr George Jackson CStJ Mr Francis Kuffer, OAM OStJ Dr Geoffrey Vaughan OStJ Mr Peter Cain MStJ Mr Mervyn Goodall, OAM KStJ Mr Alan Caust OStJ Mr Gavan Keane CStJ Mr Geoff Lacey OStJ Mr Leslie Vearing OStJ Mr Alan Caldwell MStJ Mr Stewart Granger, BEM KStJ Mrs Cherie Cheshire OStJ Mr Bruce Kidney CStJ Miss Jeanette Lacy OStJ Mrs Evelyn Warner OStJ Mr Nicholas Callanan MStJ Mrs. Kathleen Ann Hollingworth DStJ Mr James Cheshire JP OStJ Dr Peter Leffler CStJ Miss Alva Lamprell OStJ Dr Sherrie Wentworth OStJ Mrs Susan Carnes MStJ Mrs Lynne Landy DStJ Mrs Maureen Chesser OStJ Mr William Mackieson CStJ Mr Harry Larchin OStJ Ms Mary Wilkinson OStJ Mr Malcolm Carson MStJ Mr John Landy, AC, MBE KStJ Mr Daniel Ciccosillo OStJ Mr Alan Marshall CStJ The Very Revd Dr Andreas Loewe OStJ Mr Robert Wilson OStJ Miss Margaret Carter MStJ Mr Ashley (Edgar) Mason KStJ Mr Murray Neil Comrie, AO, APM OStJ Mr John Marshall CStJ Mr Kevin Lomas OStJ Miss Daphne Womersley OStJ Mr Leo Cartwright MStJ Dr Allan (James) Mawdsley OAM KStJ Mr Michael Connelly OStJ Mrs June McRae CStJ Dr Colin N Luth OStJ Mrs Loris Zaal OStJ Dr Charles Castle MStJ Mrs Joan Patterson OAM DStJ Mr Peter Dalton OStJ Mr Sinclair Miller, AO, LVO, QPM CStJ Mrs Judith Mackieson OStJ Mr Neil Caughey MStJ Maj Gen Francis Poke, AO, RFD, ED KStJ Mr Trevor Daly OStJ Mr Peter Neylon CStJ Mr James Mays OStJ Members Mrs Marie Chaplin MStJ Professor Jeffrey Rosenfeld, AM,OBE KStJ Mrs Margaret Dart OStJ Mr Anthony Oxford, ASM,OAM CStJ Mrs Lily McDonald OStJ Ms Jacqueline Christini MStJ Mrs Margaret Switzer DStJ Mr Norman Dart OStJ Mr Dean Adams MStJ Mr Kenneth McDougall OStJ Mr Cameron Oxley CStJ Mr William Davis OStJ Mr Stephen Aitken MStJ Mr Stuart McEwan OStJ Mrs Julia Penaluna CStJ Ms Diana De Silva OStJ Mr Neil Akers MStJ 40 41 The most Venerable Order of the Hospital of St John of Jerusalem
Members – continued Miss Elizabeth Field MStJ Mrs Lynette Iliffe MStJ Mrs Dorothy McPherson MStJ Mrs Catherine Polinelli MStJ Mrs Sharon Taucher MStJ Mr Michael Fletcher MStJ Mr Ronald Jacobs MStJ Mr Ian McPherson MStJ Mr Jeffrey Priest MStJ Ms Catherine Taylor MStJ Mrs Jessica Ciccosillo MStJ Mrs Barbara Foord MStJ Mrs Norma James MStJ Mr Ronald McTaggart MStJ Mr David Priestley MStJ Mr John Teague MStJ Mr Terence Clark MStJ Mrs Jan Fraser MStJ Dr Nicholas Jansen MStJ Dr Hugh Melville MStJ Mr Darron Pritchett MStJ Mrs Patricia Thompson MStJ Mr Thomas Clark MStJ Sister Pamela Fry MStJ Mr Donald Jarrett MStJ Dr Lachlan Miles MStJ Mrs Maree Pritchett MStJ Mr Bruce Trappett MStJ Sister Beryl Clarke MStJ Mr Chris Gahan, OAM MStJ Mrs Clare Jeans MStJ Mr Peter Mill OAM MStJ Dr David Quin MStJ Mrs Barbara Trimnell MStJ Mr Nicholas Clarke MStJ Mr Daryn Gardner MStJ Mrs Lynette Johnson MStJ Miss Helen Miller MStJ Mr Dale Quinn MStJ Mr Harry Turner MStJ Mr Ian Cleator MStJ Mr Michael Georgiou MStJ Mrs Ruth Kain MStJ Mr Robert Miller MStJ Mrs Yvonne Radcliffe MStJ Mr Arthur Uren MStJ Mr Rodney Collins APM MStJ Mr Craig Giles MStJ Mr Reginald Kemp MStJ Mr Robert Milliken MStJ Mr Ian Ramsdale MStJ The Very Reverend Dennis Arnold Van Derwolf Mrs Patricia Cook MStJ Mr Frederick Gill MStJ Mr James Kennedy MStJ Miss Gladys Mills MStJ Miss Edith Rawson MStJ MStJ Mr Brendan Corcoran MStJ Mrs Miranda Gipps MStJ Mrs Constance Kennedy MStJ Mr Domenico Misale MStJ Mr Michael Ray MStJ Dr Matthew Waixel MStJ Mr Anthony Courtney MStJ Mr Bernard Goss MStJ Mr Brenton Key MStJ Mrs Heather Mitchell MStJ Mr Graeme Robinson MStJ Mrs Heather Waldron MStJ Mrs Michell Crawford MStJ Mr Graham Green MStJ Dr Elizabeth Killoh MStJ Mr Peter Mitchell MStJ Dr Charles Roseby MStJ Mr Robert Wallace MStJ Mr Peter Crawshaw MStJ Ms Jo-Anne Grenenger MStJ Mr James Knopp MStJ Mr Kevin Moloney MStJ Mrs Julie Rubira MStJ Mrs Eveline Walters MStJ Mr John S. Crennan MStJ Mrs Tracy Grigg MStJ Ms Amy Kwik MStJ Mr Wayne Moloney MStJ Mrs Michelle Ruemmler MStJ Mr Kevin Wanstall MStJ Ms Sophia Cull MStJ Mr John Golino MStJ Ms Fay Langstaff MStJ Mr Troy Montgomery MStJ Mr Graham Ryan MStJ Mr Andrew Wassertheil MStJ Mr Gordon Curtis MStJ Mrs Kerryn Gouldson MStJ Mr Ian Lawrence MStJ Mrs Leah Moore MStJ Mr Peter Ryan MStJ Sister Winifred Watts MStJ Mr Malcolm Curtis MStJ Ms Courtney Grigg MStJ Ms Barbara Jane Lean MStJ Mrs Lesley Moore MStJ Mrs Maree Salter MStJ Mrs Ida Webster MStJ Mr Timothy Danaher MStJ Mrs Gale Gronow MStJ Mrs Margaret Ledley MStJ Mr Martin Moran MStJ Mr Peter Sambell MStJ Mr Neil West MStJ Mr Lloyd Davies MStJ Ms Katherine Gronow MStJ Mr Han-Wei Lee MStJ Mrs Heather Morrison MStJ Mr Cary Sandell MStJ Dr Robert West MStJ Mr John Davis MStJ Ms Samantha Gronow MStJ Mr Trevor Lemke MStJ Mrs Shirley Moxon MStJ Mr Daniel Sefton MStJ Dr Leslie Wheeler MStJ Mr Harold Alan Day MStJ Sister Inez Growse MStJ Mr Richard Lodder MStJ Mr Gordon Muir MStJ Mr Kenneth Shields MStJ Mr Donald White MStJ Dr Elizabeth Deveny MStJ Dr Peter Hadley MStJ Arch Dec. Frank Lowe MStJ Mrs Virginia Murphy MStJ Mrs Margaret Shine MStJ Mr Mark White MStJ Sister Jennifer Deverson MStJ Mr Alan Harvey MStJ Miss Georgina Luckman MStJ Mrs Jill Murray MStJ Mr Harold Simberg MStJ Mr Greg Williamson MStJ Ms Jayne Dicketts MStJ Mr Jay Hateley MStJ Mr Frederick Luke MStJ Mr Warren Nankervis OAM MStJ Ms Jessica Simpson MStJ Mr George Wilson MStJ Mr Eric Donald MStJ Mr Anthony Hayes MStJ Mrs Jennifer Luke MStJ Mr Peter Oakley MStJ Mrs Kathleen Simpson MStJ Mr Keith Wilson MStJ Mrs Helen Donaldson MStJ Mr Andrew Haywood MStJ Dr Howard Marks MStJ Mr Gordon Ortmann MStJ Mr Russell Sincock MStJ Mr Greg Wilton MStJ Mr Stuart Donaldson MStJ Mrs Marjorie Henry MStJ Mr Andy Marshall MStJ Mrs Clare O’Sullivan MStJ Mrs Martha Smith MStJ Mr Claus Peter Winckler MStJ Mr William Duncan MStJ Mr Michael Henzell MStJ Mr Kenneth Marshall MStJ Mr Joseph O’Sullivan MStJ Mr Peter Smith MStJ Mr John A. Wiseman MStJ Mr Alistair Dunn MStJ Ms Elizabeth Herzog MStJ Mr Gavin Martin MStJ Mrs Brenda Oxford MStJ Ms Wendy Smith MStJ Dr John F. Wiseman MStJ Mr Daniel Dycer MStJ Ms Beverley Holder MStJ Mr Francis John Mason MStJ Mrs Jaime Oxford-Nadin MStJ Ms Bernadette Sparkes MStJ Ms Michelle Wos MStJ Mrs Lynette Edwards MStJ Mrs Megan Holmes MStJ Mrs Gwendoline Mathieson MStJ Mr Symeon Panayiotou MStJ Mr William Spinks MStJ Mr Donald Wright MStJ Ms Pamela Ellem MStJ Mrs Shirley Holt MStJ Ms Bridget Maxwell MStJ Ms Marie Parker MStJ Mrs Margaret Spinks MStJ Mrs Kathleen Wright MStJ Mr Paul Engler MStJ Mrs Marianne Hoogwerf MStJ Dr James McCusker MStJ Mr Nigel Patience MStJ Mr Charles Spiteri MStJ Mr Gary Wyatt MStJ Mr Adrian Etherton MStJ Mr Stephen Horton MStJ Mr Andrew McDonell ASM MStJ Dr Emma Patterson MStJ Mr Lyle Spokes MStJ Mrs Sheila Wylie MStJ Mr David Evans MStJ Mr Daryl Hulls MStJ Mr George McEwan MStJ Ms Ann Payne MStJ Mrs Edith Spoors MStJ Dr James Xavier MStJ Mr Graham Fary MStJ Mr Brett Hume MStJ Ms Nicole McEwan MStJ Miss Simone Pearce MStJ Mrs Theresa Sprekos MStJ Mr Rodney Young MStJ Dr Rodney Fawcett MStJ Mr Jarrod Hunter MStJ Mrs Brenda McIntosh MStJ Mr Daniel Petrotta MStJ Mrs Lillian Stephens MStJ Mrs Patricia Fay MStJ Mrs Dorothy Hutchings MStJ Mr Michael McKeown MStJ Mrs Beverley Phillips MStJ Miss Nellie Stephenson MStJ Mr Donald Fayers MStJ Mr Robert Hutchings MStJ Mr Peter McKinnon MStJ Mr Rodney Phillips MStJ Dr William Straffon MStJ Mrs Jennifer Fayers MStJ Mr ErneSt John I’Anson MStJ Ms Melanie McMurtrie MStJ Mr Donald Pickens MStJ Mr Kenneth Swanson MStJ
42 43 Honours and Awards
Certificate 3rd Bar Commissioners Badge Representing 62 Years Service Representing 27 Years Service Mr Alexi Foran Mrs Barbara Davis Mr Timothy Danahar Mr Tyler Gutsche Mrs Diane Dickson Mr Jinhyon Lee Laurel Leaf Mrs Ann Payne Miss Thuy Nguyen Representing 52 Years Service Mr Aaron Raftopoulos 2nd Bar Mr Jesse Wade Mrs Margaret Switzer Representing 22 Years Service Miss Charity White
7th Bar Mr Angelo Gheno Grand Prior’s Award Representing 47 Years Service Mr Bernard Guerin Mr James Kennedy Miss Eliza Geraghty Mr Peter Dalton Mr Cary Sandell Mr Lachlan Gutsche Mr Kenneth McDougall Mrs Sherrie Wentworth Miss Tanishea Holmquest Mr Henry Van Ginkel Mr Craig Zaal Miss Gabby Iocco Miss Nicola Irvine 5th Bar 1st Bar Miss Veroza Kim Representing 37 Years Service Representing 17 Years Service Miss Phoebe McGrath Ms Anne Fogarty Mr Adam Palamara Mr Michael Henzell Mr Ross Walker Miss Claire Treadwell Mr Michael Smith Mr Connor Troy Dr Matthew Waixel 4th Bar Miss Zara Ruzic Mr Mark White Representing 32 Years Service Peter Falkland Award Mr Jerome Currie 12 Year Long Mrs Diana De Silva Service Medal Mr Brandon Van Zeyl Mr Adrian Etherton Miss Renee Toscas Mrs Lily McDonald Mr Aaron Altenhof Mr Anthony Smith Ms Rashelle Bicknell Prior Vote of Thanks Mrs Mary Wilkinson Mrs Brenda Clayton Mr Craig Reid Mr Robert Wilson Dr Daniel Compton Dr Allie Ford Helloworld Portland Mr Michael Henzell Mr James Kelly Mrs Sharon Monson Mrs Heather Morrison Mr Richard Ogley Mr Brendan Pearl Mr Michael Ray Ms Catherine Taylor Ms Jessica Taylor
44 45 FOLD LINE FOLD THIS WAY Thank you to all St John Volunteers
Your staff were excellent at our event and we Every time I have worked with St John at our couldn’t be happier with them. Thank you St John! Event (The Yarra Valley Strawberry Festival) they have been extremely professional, in all aspects – Dandenong & District Aborigines of their performance. I would have no hesitation Cooperative Ltd in recommending them.
– St Patrick’s School Lilydale Staff were friendly to work with and extremely professional In the many years I have used your service it – MS Walk and Fun Run has been great. As I indicated above the service is prompt, pleasant, reliable and friendly. I will continue to use your quality people because I trust you. Thankyou for your help. Keep up the great work!
– St Francis Xavier PS – City of Whittlesea
Horsham division was fantastic very professional I really do appreciate the assistance that the and a great bunch of members you should St John volunteer staff provide at my youth be very proud to have these members in your events. Their presence puts my mind at ease organisation. knowing if we were to ever encounter an incidence where first aid attention was required, they are fully trained and experienced in that – RSL Nhill SUB-Branch area.
– Moira Shire Council I love working with our local St John group
– Narrawong District Association
46 47 FOLD LINE FOLD LINE Financial Overview
Commercial revenues increased over 2015 despite Once again we acknowledge the Commonwealth and challenging trading conditions in Victoria . First aid Income Victorian State Governments who provided a number of Outlook 2017 training has continued to be a challenging market due to Overall business conditions were mixed with a strong equipment and project grants throughout the year . The outlook for the Victorian economy remains cautious the increase in competitors with low barriers to entry . first half followed by a softer second half . Despite those for 2017 . However, we are well placed to continue to As an independent not for profit organisation and challenging market conditions, revenues exceeded the invest in our outstanding people and an expanding We have seen a decline year on year in this space, while registered charity St John is not part of any government previous year by 9 .4% . development pipeline that will sustainably support our the sale of first aid kits and consumables has increased agency or authority . As a result we generate almost all of over previous years . expanding community programs . The fourth year of non-emergency patient transport our revenue requirements through our business activities and fundraising initiatives . Without the generous support Event Health Services revenues for 2016 were lower operations performed in line with expectations during the year with the inclusion of a new contract within the of the philanthropic community in Victoria we could Our priorities for 2017 include: than 2015 levels due to the loss of a major contract business . The business continues to achieve industry best not continue to provide our services to the Victorian in late 2015 . With the exclusion of the major contract 1 . Continue to increase our investment in sustainable practice efficiency ratings from the regulator . community and we sincerely thank them along with loss, we saw revenue growth in Event Health due to all the generous individuals who made donations or community projects consistent with or mission of hard work during the year to win new business and Demand for Event Health Services continued to increase bequests to St John during the year . saving lives through first aid and our aspirational retain existing contracts . Increased competitor price although a number of new entrants and increasing goal to have at least one person educated, equipped pressure and the arrival of a number of new entrants competitor price pressure in the event sector continued and prepared to provide first aid in every home, work place and public gathering . to the sector continued during 2016 . Despite the to affect margins . The numbers of events attended Capital Expenditure reduced revenue we maintained our commitment to increased by 8% over 2015 and our volunteer hours also We made another significant capital investment of $1 .3 2 . Increase resourcing to our extensive volunteer increased showing an increase in volunteer engagement servicing community programs and events such as 88M during the year with a priority on volunteer member recruitment and retention programs to increase levels throughout the year . Anzac Day parades and our preparedness to respond to health & safety related projects, the implementation of volunteer numbers and engagement emergencies and disasters such as bush fires . The 2016 subsidy to our Event Health Services unit our ERP project and new business development . 3 . Increase our business revenues and margins in line exceeded $1 .2M for the year . This subsidy continues our with our ambitious growth plans by diversifying our Fundraising revenues did not meet our expectations commitment to investing in our people and the wider revenue streams so we are less dependent on First although a number of very generous bequests community . Maximising margins from our expanding Highlights include: Aid training as the primary source of revenue and successful direct mail campaigns resulted in suite of commercial business activities is vital to 4 . Increase financial support from a satisfactory result . We also received a number sustainably fund our extensive emergency management • Continuation of the event health fleet philanthropic organisations of Commonwealth and State Government grants response capability and our rapidly expanding range of replacement plan with another 4 vehicles throughout the year . community programs that includes our free first aid in being commissioned in 2016 . This program is 5 . Achieve appropriate scale in our non-emergency schools program that trained 175,000 school students being funded through internal resources and patient transport operations There were no material transactions for St John during the year . Our target for 2017 is to train 200,000 commercial financing . 6 . Continue to replace the volunteer fleet vehicles Holdings during the year . students . • Implementation of the new SAP Business 1 based as required ERP project has delivered improved business tools for our staff funded by internal resources . 7 . To remain disciplined around expenditures, costs and FINANCIAL SUMMARY 2016 $000’s 2015 $000’s Variance $000’s • Implementation of tablet based digital patient opportunities Commercial Revenues 22,682 20,558 2,124 records for event and emergency management 8 . To continue to invest in our people and other assets and improved e-learning and on line qualifications Government Grants 414 373 131 in line with our strategic plan to enable us to conduct management technology to enhance Fundraising Revenues 482 351 131 Commercial training opportunities funded by all our activities in a professional and safe manner First Aid Services Revenues 2,866 2,993 (127) internal resources .
Other Non-Commercial Revenues 69 109 (40) • Commissioning of 7 new Toyota Hiaces for the patient transport business funded through Total revenues 26,513 24,384 2,129 internal resources and commercial financing Surplus/Loss 1,032 1,311 (279)
48 49 FOLD LINE Governance
Board of Directors Victoria St John Ambulance Australia (Victoria) Inc is an independent Incorporated Association and a member of the St John Ambulance Australia Federation .
Rod Collins Prof. George Braitberg Cratis Hippocrates APM OAM MStJ Director Director Meeting of Members Director During the financial year, 9 meetings of members were Cameron Oxley CStJ held . Attendees by each member were as follows: Chairman
BOARD MEETINGS
2016 Board Meeting Members Eligible to attend Attended
Mr Cameron Oxley 9 9
Mr Rod Collins 9 8
Ms Virginia Bourke 9 9
Mr Cratis Hippocrates 9 5 Virginia Bourke Mark Engel Gordon Botwright Director Director Ex Officio Mr Mark Engel 9 9
Professor George Braitberg 9 8
50 51 Towards 2018 Strategic Plan
KEY RESULT AREA 1 KEY RESULT AREA 2 KEY RESULT AREA 3 KEY RESULT AREA 4 KEY RESULT AREA 5 WE AIM FOR Maximise our People Potential Maintain Quality Maximise Community Outputs Consolidate Business Activity Enhance Relationships and Partnerships OBJECTIVE OBJECTIVE OBJECTIVE OBJECTIVE OBJECTIVE • To attract, engage, empower • Set the standard in First Aid • Maximise sustainable and • Continue to grow our financial and retain people essential measurable community stability to support our AT LEAST • Our products and services • Build and enhance to safely deliver our goals now outputs relevant to our Vision organisational aspirations PERSON exceed the expectations partnerships to advance our and in the future of our Customers and comply goals EDUCATED, with relevant regulatory STRATEGIES STRATEGIES EQUIPPED STRATEGIES and scientific standards STRATEGIES • Establish a baseline to • Identify organic growth • Harness the potential of measure progress twice per opportunities around the STRATEGIES • Identify and understand the contemporary volunteering year existing key stakeholders (against our Vision) products and services and new • Demonstrate a commitment to • Embed the commitment to and influencer groups in our brand based business that safety in our quality outputs and continuous • Use measurement to generate ongoing success may include acquisition & PREPARED decisions and behaviours improvement in our culture improvement initiatives • Proactive internal and external TO PROVIDE FIRST (including communication with • Position ourselves as a suitable AID IN EVERY • Utilise the Employer of Choice • Research and invest in the ‘stakeholder’ management stakeholders) business partner Framework as a roadmap to a evidence based development structures high performance culture of First Aid • Partner with others where • Communicate the plan and • Positive partner in the appropriate to leverage the current realities of the world in • Measure progress through • Survey our Customers at least St John Ambulance Australia reach of our programs which we operate to our people annual people surveys once per year to understand Federation their expectations and our • Leverage emerging • Leverage our brand and • Seek diversity • Leverage our interaction with HOME performance against them technologies know‑how for market members of the community leadership and competitive • Develop programs that advantage showcase our First Aid credentials and capability • Understand and act on the markets and competitive frameworks we operate in WORKPLACE • Support national business opportunities • Enhance capability to deliver First Aid
AND GATHERING WE'RE ABOUT SAVING LIVES THROUGH FIRST AID.
52 53 Acknowledgements
We sincerely thank each donor who has supported the work of St John. Their generous support enables us to continue to provide our services to the Victorian community. We also acknowledge the donors who wish to remain anonymous and those not listed below.
Private Mr Kieran Knowles Mr G Shalit & Ms M Faine Miss M O’Sullevan Miss R Andre Mr R Pitcher Mrs Helen Swan Community Groups Mr Henry Foster Biccys Op Shop Supporters Inc. Dr George Lefroy United Kingdom Hotel Social Club Mr Gordon Axon All Souls Opportunity Shop Mr K E Richards Lions Club of Mordialloc Mentone Inc Mrs Alice M Vaughan Lions Club of Essendon Inc. Mrs Jo Manger Whitehorse Community Chest Inc. Miss Jean Stewart Lions Club Of Deer Park Inc Mrs Beryl Neill St John – Fellowship Eastern Branch Mr Craig Evans Lions Club of Sunbury Hume Inc Ms Prue McColl Miss Elizabeth Watson Corporations Lady Primrose Potter Government Ms Merilyn Mayr Cardinia Shire Council Cray Australia Pty Ltd Mr Keith Adams City of Casey Middendorp Electric Company Pty Ltd Mr & Mrs D Koadlow City of Ballarat Mildura Rural City Council Bequests Wellington Shire Council Trust, Foundations, Prescribed Estate of Charles Henri Roussac City of Greater Geelong Estate of Norma Lorraine Wegener Commonwealth Bank Staff Community Fund City of Greater Bendigo Estate of Janet Mary Trotter Como Gardens Department of Social Services Equity Trustees Limited Manningham City Council The A L Lane Foundation Williams Landing Neighbourhood Grants Corporate Partners Bennelong Foundation Geelong Community Foundation Julian Burton Burns Trust City of Port Phillip Kel and Rosie Day Foundation City of Stonnington Lander & Rogers The Russell Foundation Department of Infrastructure and Regional Lawyers Foundation for Rural & Regional Renewal Development Bell Charitable Fund City of Whitehorse Gras Foundation Trust Maroondah City Council The Marian & EH Flack Trust Glen Eira City Council The William Angliss Charitable Fund Mornington Peninsula Shire
54 55 St John Ambulance Australia (VIC) Inc stjohnvic 170 Forster Road, Mt Waverley, Victoria 3149 PO Box 573, Mt Waverley, Victoria 3149 info@stjohnvic com. .au @stjohnvic www .stjohnvic .com .au ABN 69 061 844 380 St John Ambulance (Vic)
General Enquiries: 03 8588 8590 @StJohnVic First Aid Training, Bookings and Sales: 1300 ST JOHN Donations & Bequests: 03 8588 8888 First Aid at Events: 03 8588 8360 St John Victoria To Volunteer: 1300 ST JOHN