St John Ambulance Australia (Vic) Inc Annual Report 2017 Contents Our Goals We will: • Make First Aid a part of everybody’s life; • Be the leading provider of First Aid services, training Chairman’s Report 04 and products; • Provide First Aid related services which build community Chief Executive Officer’s Report 06 and individual resilience; and Event Health Services 08 • Provide highly accessible and effective ambulance services where contracted by Government. Transport Services 14 Fleet Capabilities 16 Commercial Services 20 Our Values St John Ambulance Victoria is a charity in the Australian Fundraising, Grants, Trusts and Bequests 22 community working for the Service of Humanity. Our vision Public Relations and Social Media 24 for the future, whether acting alone or in partnership with others, is the provision of charitable and humanitarian services Community Programs 26 to individuals, groups and organisations. Our relief work for people in sickness, distress, suffering or danger recognises no People and Culture 30 barrier of race, colour or creed. Funds raised provide a means of achieving the organisation’s overall humanitarian objectives. Lord Prior Lt Col Malcolm Ross 34 Fundraising is not, nor will it be allowed to become, an end Order Affairs 35 in itself. St John takes pride in its volunteer ethos, its ethical standards and its independence. Victorian Members of the Order 36 The Most Venerable Order of the Hospital of St John Jerusalem 38 Our Mission At St John, we’re about Saving Lives through First Aid. Honours and Awards 42 Thank You Volunteers 44 Our Vision Financial Overview 48 To have at least one person educated, equipped, and Governance – Board of Directors 50 prepared to provide First Aid in every household, workplace 2018 Strategic Plan 52 and public gathering in Victoria. Acknowledgements 54 2 | 2017 Annual Report Left: St John Volunteers at the City to Sea Marathon 3 The performance of our community In 2017 our volunteers attended 4,567 to his collaborative style of leadership, left in Bourke Street after the tragic programs in 2017 is a source of pride events and emergencies and gave more his great courtesy and deep respect incident have been preserved in the Chairman’s for the organisation and represents our than 310,000 hours of their time to serve for St John staff, Order members and care of the State Library. During the ongoing commitment to servicing the the Victorian community. One of the many volunteers. We are delighted that Cameron ceremony, relatives of the Bourke Street Victorian community: great examples of our work was the has accepted an independent Priory Officer victims acknowledged the powerful simultaneous deployment, for the first time, position on the National Board of St John. effect of having complete strangers Report • Our flagship program, First Aid in Schools, of three medical assistance teams on the render assistance, show kindness, offer has continued its strong performance During 2017 we were delighted to Labour Day weekend at three different protection and comfort and recognised training over 187,901 Victorian school welcome Caroline Elliott and Paul Davidson music festivals. This is truly a testament to the untiring commitment of so many children in 2017 at no cost to families as members of the Board. Caroline is an our volunteer engagement, particularly from emergency services personnel and or schools experienced company director, accountant I am delighted to present the St John Ambulance the health professional group. and consultant and brings significant health professionals. In the face of • In 2017, the St John CPR Lab, a vehicle St John members are certainly highly commercial acumen and a wide business their unspeakable loss, relatives found Victoria Annual Report which charts our many equipped as a state-of-the-art mobile regarded by customers and patients for network within Melbourne. Paul Davidson comfort, hope and a sense of optimism achievements in 2017. learning lab, trained 11,098 people in their excellent clinical skills and high quality has recently retired as a senior executive at in these actions. As we enter 2018, we compression CPR at sites across Victoria – care. As an organisation we are committed Oracle and brings invaluable technological are reminded that every act of service we In a climate where public trust and confidence in an amazing achievement to providing safe, high quality care on every expertise and broad commercial perform in the name of St John generates many institutions is waning, St John Ambulance • In conjunction with DHHS we continue occasion and we continue to focus on the experience to the Board. Both Caroline hope and confidence in our community. Victoria is thriving and we are privileged to enjoy to rollout the provision of defibrillators to development of our clinical governance and Paul have significant community In closing, I extend my sincere thanks to sporting groups in Victoria – during 2017 the confidence of the Victorian community as we framework to ensure our alignment with involvement and a deep appreciation of the our CEO, Gordon Botwright, the executive 392 defibrillators were provided and installed best practice. volunteer ethos. We look forward to their management team, staff, members of engage in our mission of Saving Lives through • In November 2017 we were delighted Our relationships with key members of the contributions to St John in 2018. the Order of St John and members of First Aid. to commence our Community Transport State Government and the opposition have During 2017 the Board and management the Board for their tireless contributions Service, staffed by St John volunteers strengthened through regular contact and team continued to collaborate and forge throughout 2017. I particularly thank our volunteers across Victoria for their In his first 12 months at the helm, our CEO, Gordon to provide safe, reliable and affordable invitations for site visits. We believe that closer connections with St John in other continuing and dedicated service to the Botwright, has brought a renewed focus to our mission transportation for people within the City St John should play a key role in assisting states and territories. Some of our national Victorian community. and great energy to his leadership of St John. This of Monash and surrounding areas the government to develop sound policy IT projects have been challenged by the has ensured that the organisation has maintained Each of these programs is supported by our in relation to emergency response and nature and intricacies of the federated momentum both in the delivery of our community commercial operations which have adapted First Aid services and will continue to St John structure, however, the Board programs and in the successful operation of the quickly to grow with the competition for our advocate and provide thought leadership in remains committed to collaborating in a commercial business which underpins and enables services, rapid technological change and the this area. constructive manner across Australia for these programs. expectations of our customers. During the year we farewelled Board the mutual benefit of our organisations, but more importantly, for the ultimate benefit of Our 2,194 volunteers are the face of St John Member, Cratis Hippocrates, and the Australian community which we serve. at public events and emergencies. They are acknowledged with gratitude his four years highly engaged and member numbers are of dedicated service and contribution to Throughout the year we have had a increasing with an encouraging level of gender St John. number of occasions to honour and and age diversity. I am certainly proud to be We also farewelled our Chairman, Cameron acknowledge all those involved in the part of an organisation which has a volunteer Oxley, who finished his six-year term as Bourke Street incident. I had the great base of 55% women, with 75% of our chairman and a ten-year term as director. privilege of representing St John at the volunteers aged 30 years and under. We acknowledge Cameron’s outstanding commissioning of the Bourke Street Virginia Bourke service to the organisation and pay tribute memorial collection. All of the tributes January 2018 4 | 2017 Annual Report 5 What we delivered in 2017: • In partnership with the Department staff educating some 55,000 people to and continued digital transformation. • Our 2100+ engaged, diverse and vibrant of Health and Human Services we provide First Aid in the workplace. First Aid It will lift our eyes to the future and set a Chief Executive volunteers delivered First Aid services at installed 392 defibrillators into sporting product sales proved to be the shining star strategic plan with a commitment to the 4,567 public gatherings, helping 27,466 communities across Victoria alongside this year, delivering 32% of our revenue national goals for 2025: people, providing 310,412 hours of service associated training. With many with good growth in online sales. This is an • 33% of the Victorian population Officer’s Report to the community. We support these sporting clubs at the heart of regional excellent outcome as we look to diversify engaged in First Aid knowledge building inspirational volunteers by providing them communities, defibrillators have the our business model to become less reliant annually potential to save lives both on and off on First Aid Training. It also means we are with the best training, equipment and • 90% of out of hospital sudden cardiac the sporting field. We congratulate the equipping more workplaces and homes volunteering environment to ensure they arrests to receive CPR remain the standard bearers for event health Department on this initiative and I thank than ever before. • 50% of out of hospital sudden cardiac Throughout the year I have called for a refocus on services in the state. Thank you to each one everyone involved in the program, some Non-emergency patient transport revenues arrests to receive defibrillation our purpose, or in Simon Sinek’s contemporary of our volunteers for sacrificing so much of of whom have criss-crossed the State remained consistent in 2017 with more visiting clubs.