St John Ambulance (Vic) Inc Annual Report 2017 Contents Our Goals We will: • Make First Aid a part of everybody’s life; • Be the leading provider of First Aid services, training Chairman’s Report 04 and products; • Provide First Aid related services which build community Chief Executive Officer’s Report 06 and individual resilience; and Event Health Services 08 • Provide highly accessible and effective ambulance services where contracted by Government. Transport Services 14

Fleet Capabilities 16

Commercial Services 20 Our Values St John Ambulance is a charity in the Australian Fundraising, Grants, Trusts and Bequests 22 community working for the Service of Humanity. Our vision Public Relations and Social Media 24 for the future, whether acting alone or in partnership with others, is the provision of charitable and humanitarian services Community Programs 26 to individuals, groups and organisations. Our relief work for people in sickness, distress, suffering or danger recognises no People and Culture 30 barrier of race, colour or creed. Funds raised provide a means of achieving the organisation’s overall humanitarian objectives. Lord Prior Lt Col Malcolm Ross 34 Fundraising is not, nor will it be allowed to become, an end Order Affairs 35 in itself. St John takes pride in its volunteer ethos, its ethical standards and its independence. Victorian Members of the Order 36

The Most Venerable Order of the Hospital of St John Jerusalem 38 Our Mission At St John, we’re about Saving Lives through First Aid. Honours and Awards 42

Thank You Volunteers 44

Financial Overview 48 Our Vision To have at least one person educated, equipped, and Governance – Board of Directors 50 prepared to provide First Aid in every household, workplace 2018 Strategic Plan 52 and public gathering in Victoria.

Acknowledgements 54

2 | 2017 Annual Report Left: St John Volunteers at the City to Sea Marathon 3 The performance of our community In 2017 our volunteers attended 4,567 to his collaborative of leadership, left in Bourke Street after the tragic programs in 2017 is a source of pride events and emergencies and gave more his great courtesy and deep respect incident have been preserved in the Chairman’s for the organisation and represents our than 310,000 hours of their time to serve for St John staff, Order members and care of the State Library. During the ongoing commitment to servicing the the Victorian community. One of the many volunteers. We are delighted that Cameron ceremony, relatives of the Bourke Street Victorian community: great examples of our work was the has accepted an independent Priory Officer victims acknowledged the powerful simultaneous deployment, for the first time, position on the National Board of St John. effect of having complete strangers Report • Our flagship program, First Aid in Schools, of three medical assistance teams on the render assistance, show kindness, offer has continued its strong performance During 2017 we were delighted to Labour Day weekend at three different protection and comfort and recognised training over 187,901 Victorian school welcome Caroline Elliott and Paul Davidson music festivals. This is truly a testament to the untiring commitment of so many children in 2017 at no cost to families as members of the Board. Caroline is an our volunteer engagement, particularly from emergency services personnel and or schools experienced company director, accountant I am delighted to present the St John Ambulance the health professional group. and consultant and brings significant health professionals. In the face of • In 2017, the St John CPR Lab, a vehicle St John members are certainly highly commercial acumen and a wide business their unspeakable loss, relatives found Victoria Annual Report which charts our many equipped as a state-of-the-art mobile regarded by customers and patients for network within . Paul Davidson comfort, hope and a sense of optimism achievements in 2017. learning lab, trained 11,098 people in their excellent clinical skills and high quality has recently retired as a senior executive at in these actions. As we enter 2018, we compression CPR at sites across Victoria – care. As an organisation we are committed Oracle and brings invaluable technological are reminded that every act of service we In a climate where public trust and confidence in an amazing achievement to providing safe, high quality care on every expertise and broad commercial perform in the name of St John generates many institutions is waning, St John Ambulance • In conjunction with DHHS we continue occasion and we continue to focus on the experience to the Board. Both Caroline hope and confidence in our community. Victoria is thriving and we are privileged to enjoy to rollout the provision of defibrillators to development of our clinical governance and Paul have significant community In closing, I extend my sincere thanks to sporting groups in Victoria – during 2017 the confidence of the Victorian community as we framework to ensure our alignment with involvement and a deep appreciation of the our CEO, Gordon Botwright, the executive 392 defibrillators were provided and installed best practice. volunteer ethos. We look forward to their management team, staff, members of engage in our mission of Saving Lives through • In November 2017 we were delighted Our relationships with key members of the contributions to St John in 2018. the Order of St John and members of First Aid. to commence our Community Transport State Government and the opposition have During 2017 the Board and management the Board for their tireless contributions Service, staffed by St John volunteers strengthened through regular contact and team continued to collaborate and forge throughout 2017. I particularly thank our volunteers across Victoria for their In his first 12 months at the helm, our CEO, Gordon to provide safe, reliable and affordable invitations for site visits. We believe that closer connections with St John in other continuing and dedicated service to the Botwright, has brought a renewed focus to our mission transportation for people within the City St John should play a key role in assisting states and territories. Some of our national Victorian community. and great energy to his leadership of St John. This of Monash and surrounding areas the government to develop sound policy IT projects have been challenged by the has ensured that the organisation has maintained Each of these programs is supported by our in relation to emergency response and nature and intricacies of the federated momentum both in the delivery of our community commercial operations which have adapted First Aid services and will continue to St John structure, however, the Board programs and in the successful operation of the quickly to grow with the competition for our advocate and provide thought leadership in remains committed to collaborating in a commercial business which underpins and enables services, rapid technological change and the this area. constructive manner across Australia for these programs. expectations of our customers. During the year we farewelled Board the mutual benefit of our organisations, but more importantly, for the ultimate benefit of Our 2,194 volunteers are the face of St John Member, Cratis Hippocrates, and the Australian community which we serve. at public events and emergencies. They are acknowledged with gratitude his four years highly engaged and member numbers are of dedicated service and contribution to Throughout the year we have had a increasing with an encouraging level of gender St John. number of occasions to honour and and age diversity. I am certainly proud to be We also farewelled our Chairman, Cameron acknowledge all those involved in the part of an organisation which has a volunteer Oxley, who finished his six-year term as Bourke Street incident. I had the great base of 55% women, with 75% of our chairman and a ten-year term as director. privilege of representing St John at the volunteers aged 30 years and under. We acknowledge Cameron’s outstanding commissioning of the Bourke Street Virginia Bourke service to the organisation and pay tribute memorial collection. All of the tributes January 2018

4 | 2017 Annual Report 5 What we delivered in 2017: • In partnership with the Department staff educating some 55,000 people to and continued digital transformation. • Our 2100+ engaged, diverse and vibrant of Health and Human Services we provide First Aid in the workplace. First Aid It will lift our eyes to the future and set a Chief Executive volunteers delivered First Aid services at installed 392 defibrillators into sporting product sales proved to be the shining star strategic plan with a commitment to the 4,567 public gatherings, helping 27,466 communities across Victoria alongside this year, delivering 32% of our revenue national goals for 2025: people, providing 310,412 hours of service associated training. With many with good growth in online sales. This is an • 33% of the Victorian population Officer’s Report to the community. We support these sporting clubs at the heart of regional excellent outcome as we look to diversify engaged in First Aid knowledge building inspirational volunteers by providing them communities, defibrillators have the our business model to become less reliant annually potential to save lives both on and off on First Aid Training. It also means we are with the best training, equipment and • 90% of out of hospital sudden cardiac the sporting field. We congratulate the equipping more workplaces and homes volunteering environment to ensure they arrests to receive CPR remain the standard bearers for event health Department on this initiative and I thank than ever before. • 50% of out of hospital sudden cardiac Throughout the year I have called for a refocus on services in the state. Thank you to each one everyone involved in the program, some Non-emergency patient transport revenues arrests to receive defibrillation our purpose, or in Simon Sinek’s contemporary of our volunteers for sacrificing so much of of whom have criss-crossed the State remained consistent in 2017 with more visiting clubs. • To be the leading provider of event language – our WHY. Internationally, St John has your time for the Victorian community, we are than 25,000 patient movements and proud of you. • November 2017 saw us launch our the introduction of the Coroners Court health services a purpose which can be traced back hundreds • To be the leading provider of access • We trained nearly 188,000 primary school Community Transport Service. My service making this low margin operation to health care through appropriate of years – to provide relief to those who are in children in the basics of First Aid in 2017. thanks go out to our WA and QLD more stable. The level of commitment, transportation sickness, distress, suffering or danger. That Delivered at no cost to schools or parents, partners who provided us with much professionalism, care and empathy shown insight through their already successful by our staff delivering both traditional patient • To have volunteers who are engaged heritage of purpose is still relevant today and this program has now reached 670,000 children in Victoria. Some children have now programs. The program offers our transport and the Coroners Court service and growing in community impact volunteers a new community service is a tribute to them honouring our historic at St John Ambulance Victoria we translate this participated in the program several times I’m proud of how we have delivered on operation aimed at providing those most purpose of providing relief to those who are sentiment into Saving Lives through First Aid. and it is a delight to see them become more our purpose and vision this year but in need with assistance for hospital visits in suffering, distress, sickness or danger. confident and proficient in the DRSABCD we can always do more. As I extend a Without exception, we have delivered on this and or companion supported visits to methodology. These young people are 2017 was also a huge year for our Event heartfelt thank you to everyone for their do shopping. throughout 2017. bringing First Aid into the home. Health Services team. Bringing focus contribution in 2017, I am reminded that • We are also very proud of the achievement 2017 was also a year of change with a new to customer experience saw us secure we can only do this together. It is only in We have been true to the aspiration of our vision to of our CPR Lab. This program trained over chairman, new CEO, new directors, new or extend contracts at major venues our collective engagement that we will have at least one person educated, equipped and 11,000 people at no cost, in non-certified members on the executive team and new like Melbourne & Olympic Parks, Etihad deliver our purpose. prepared to provide First Aid in every home, workplace CPR. The purpose-built bus with its “staying systems implemented. But we embraced Stadium and Flemington Racecourse. and public gathering. To do this, we have endeavoured alive” music was seen throughout the this change and retained a clear focus on Our ePCR technology which provides to make First Aid a part of everyone’s life. As you read State at many events. CPR Lab Lite, an our mission. I am immensely grateful for venues with real time information about this report you will appreciate the incredible effort and innovative pop-up version, saw us pop-up the guidance and support of our Chairman, health issues has become a benchmark successes of our people as they have embraced our in shopping centres around Melbourne Virginia Bourke, who has brought her for the industry. The introduction of a new purpose and vision. training over 1,300 people in one week in own authentic style of leadership to role dedicated to working closely with our As we re-centre ourselves, it has also been important just one location. With 75% of all sudden the organisation and to all of the Board major venues has also provided insight to remind the wider Victorian community that we are cardiac arrests occurring in the home, members for their time and advice. I also and direction on how we can better serve an independent, not-for-profit organisation whose we’re preparing Victorians with vital life acknowledge the tireless commitment them. Congratulations to the team for this commercial proceeds are placed back into mission saving skills. and dedication of the members of my impressive result. related community programs. executive team who delivered the business In 2018 we will continue the course we plan so successfully. First Aid training have set. With our purpose at the centre revenue grew significantly on 2016 with of all things, we will look to grow through Gordon Botwright our dedicated team of trainers and support diversification into new business streams January 2018

6 | 2017 Annual Report 7 Event Health Services 27,466 2,194 People treated at events Volunteers

Venue and Event Partner role saw us develop renewed relationships with 2017 was a year of venues and major clients. increased community This restructure also brought into alignment the administrative support and demand for St John management of volunteers. The creation of a volunteer development and support Ambulance Victoria area saw new roles established to provide greater support and management services and a record year of the expanding volunteer network. for volunteer engagement, St John was pleased to extend There were also improvements to the partnerships with Melbourne & Olympic Electronic Patient Care Records (ePCR) innovation and major Park Trust (MOPT), Australian Grand Prix app and supporting technology. The contract extension. Corporation for Moto GP, Etihad Stadium, ePCR solution was presented at the The Victorian Racing Club (VRC) and Member Convention in Tasmania, Moonee Valley Racing Club. A clear resulting in several other States and A four month old baby endorsement of the professionalism and Territories adopting this ground-breaking treated at a popular clinical expertise of everyone involved in technology. In Victoria, St John also Melbourne market delivering services to these events, these invested heavily in more iPads to meet important community partnerships also customer demand for this initiative. was one of the many demonstrated our ongoing commitment 2017 also saw the opening of two Victorians saved by to account management. important new divisions – the CBD CPR administered by The restructure and alignment of the Division and the Dr Edward Brentnall a St John volunteer Client Services, and Member and Event Division. Coupled with the expansion in 2017. Services teams in May saw a focus of leadership training for volunteers, we on ‘the customer and the event’. With have now piloted an Emerging Leader a commitment to working towards Training program and updated our Team providing an optimised customer Leader Training offering. experience, the newly established Major

8 | 2017 Annual Report 9 Achievements in 2017:

2017 Volunteer Engagement: The launch of Community St John attended ANZAC Transport saw volunteers Day events around the state, • 22,623 volunteer hours in January engage in a new service committing 2,178 hours of offering, with very positive signs First Aid by 524 volunteers 2017 for events, the most ever for a for future growth in the program single month

• 1st Quarter: A record-breaking 1,350 events attended (41 more than 2016)

• 1st Quarter: 52,272 volunteer hours Barbara Davis received the St John provided 500 hours of for the quarter, 11,000 more than St John’s new custom 4WD Medical Response Buggy Victorian Premier’s Volunteer free coverage to support The Champions Award in the Royal Children’s Hospital Good any other start to the year Service category Friday Appeal New Medical • 311,412 volunteer hours contributed in Response Buggy 2017 – 4,262 hours or 3% more than With support from Emergency the previous year Management Victoria through the Emergency Services Volunteer • 4,567 events attended Sustainability Grants Program, St John 25 members marched for the Capital expenditure was directed invested in a custom designed first time with other emergency towards: new monitors and • 3 X Medical Assistance Teams were 4WD Medical Response Buggy with services including Ambulance equipment trolleys for the Medical stretcher capability. Victoria (AV) and the Country Assistance Teams; facility deployed simultaneously for the first Designed to be used at large events Fire Authority (CFA) in the annual upgrades at Barwon, Maroondah, time ever over Labour Day weekend at and in emergency management ‘Pride March’ – a statement Knox, Goulburn Valley, Bendigo, 3 separate music festivals deployments, the buggy has enabled march for the LGBTQI community Greater Dandenong, Warrnambool crews to safely transport patients to and various antenna sites around a First Aid post or Medical Assistance Victoria; a new logistics vehicle; Team within the confines of an event. five new Hyundai Santa Fe vehicles; and 120 replacement stretchers (replacing every division’s stretchers) 6,800 hours of free First Aid coverage were provided throughout the year

10 | 2017 Annual Report 11 311,412 4,567 Volunteer hours Events attended

Youth Members Emergency Management St John continued to invest heavily in at less common incidents. In 2017 this The focus of the St John Youth Victoria elements of the St John Youth program new equipment and the maintenance of included a fire in the housing commission program in 2017 was the implementation and other initiatives in relation to young existing equipment and infrastructure flats in Fitzroy, with St John providing of outcomes arising from the Youth St John volunteers. required to provide Statewide response treatment to residents evacuated to the Membership Model Review. Highlights • Youth Member Recruitment capability. As part of this capability, Fitzroy Town Hall. The organisation also included: Significant improvements were made Divisional, Regional and State prepared for human threats, with specific to the recruitment process for new • Management Structure Emergency Management were regularly training undertaken with command youth members into St John Youth. A new organisational structure was engaged in planning meetings and personnel and a clinical presentation in This included increased access to implemented to better support youth exercises to ensure that our organisation a terror setting being presented at the information for potential new recruits members and the adult youth staff is prepared and ready to respond National Conference. and opportunities to visit divisions. when called. Thankfully, and despite involved. Key positions across all St John also continued to play an active predictions, Victoria was fortunate to areas of St John Youth were given new • Consultation with Youth Members role in the Volunteer Consultative Forum. avoid the full extent and impact of the accountabilities and titles, and changes A number of consultation exercises Chaired by the Emergency Management natural disasters that were forecast were made to reporting lines with the were conducted in 2017 to seek Commissioner, Mr Craig Lapsley, we in 2017. development of a specialist youth the views of our youth members in were privileged to host the quarterly management team. relation to: With increasing temperatures, fuel loads meeting at our State Office in September • Youth Leadership Opportunities –– A new St John Youth uniform; and dry conditions, St John members to bring greater focus to the value of continued to put their hands up to assist More contemporary leadership roles –– Development of a youth charter, volunteers. community fire fighters to manage were created for youth members to which will form an agreement St John was also a part of the panel of and reduce the risk to the Victorian provide opportunities to develop and between St John and members aged providers in 2017 that the Department of community. Thankfully, this did not occur demonstrate their leadership skills. A between 12 and 25 years old; and Environment, Land, Water and Planning frequently in 2017. two-day Youth Leadership Course was (DELWP) used to support their personnel. also redeveloped. –– Implementation of Child Safe Standards as part of our ChildWise The landscape of emergency As the lead First Aid provider and • Youth Project Officer accreditation process. management continued to evolve support agency to Ambulance Victoria A part-time Youth Project Officer role rapidly in 2017, with existing threats for medical and First Aid services as part was created – assuming responsibility and emerging ones demanding our of the Emergency Management Manual for the implementation of important attention. Alongside bushfires and floods, Victoria (EMMV) we were a considerable St John was also called upon to assist asset to important community agencies.

12 | 2017 Annual Report 13 Transport Services 25,351 patient movements

Non-Emergency Coroners Court Contract Patient Transport 2017 saw the completion of our first Our service commitment to Non- full year of service on our contract with Emergency Patient Transport remained the Coroners Court. Alongside our high in 2017 with 25,351 patient Non-Emergency Patient Transport, our movements. With a growth of 3.2% Coroners Court contract operated 24 over 2016, service levels continued to hours a day, 7 days per week. Elisabeth Woods, Mohammed Alam, Monash Mayor Paul Klisaris, CEO Gordon Botwright and Joan Martin meet or exceed our clients’ expectations Having established a productive and whilst providing an important service co-operative working relationship with to the community. Achieving a perfect the Coroners Court team, 2017 saw our Community Transport record on measured performance on measured service performance steadily In late 2017 St John launched a our Ambulance Victoria contract, 2017 improve. This important contract new transport service – Community also saw St John deliver its first training required us to provide a flexible level of Transport. A logical extension of our course in Non-Emergency Patient service, with metropolitan case volumes traditional transport services, this Transport (Certificate III level). varying by up to 20% on a month-to- new service addressed an important month basis. Regional repatriation case service requirement for our ageing volumes showed a variance of over 25% population who seek reliable, low on a month-to-month basis. cost transport options for medical 2018 will see us strengthen our appointments, community activities commitment to this important service and supported mobility. Allowing us to with the appointment of a Team Leader engage a broad range of our existing to provide direct field support to our internal business functions including Coroners Court contract team. our call centre for bookings, our volunteers to provide drivers (with 15 drivers now inducted to the program) and our transport communications team to provide on-road service support, we look forward to significant growth in this new service in 2018.

14 | 2017 Annual Report 15 Medical Assistance Bicycle Emergency Non-Emergency Patient Health Emergency Fleet Team (MAT) Response Team (BERT) Transport (NEPT) Response Team (HERT) A static field hospital, consisting of doctors, St John First Responder Medics, Utilising GPS location tracking systems Mobile crew of two (2) Health Capabilities paramedics and nurses with advanced equipped with a bicycle that enables to monitor arrival times of patients, the Professionals with advanced life saving equipment and capability to manage the rapid access to casualties across vehicle features include specialist bariatric equipment and medications to treat widest variety and highest acuity of medical wide event areas. and dual stretcher equipment with high high acuity casualties. emergencies at your event. acuity complex patient capabilities.

MEDICATIONMEDICATIONMEDICATIONMEDICATION PRIMARYPRIMARYPRIMARYPRIMARY TRIAGETRIAGETRIAGETRIAGE ADVANCEDADVANCEDADVANCEDADVANCED AEDAEDAEDAED DOCTORS,DOCTORS,MEDICATIONDOCTORS,DOCTORS, OXYGENOXYGENOXYGENPRIMARYOXYGEN MEDICATIONFIELDFIELDTRIAGEFIELDFIELD ADVANCEDPRIMARYMEDICATIONTRIAGEAEDMEDICATIONMEDICATIONPRIMARYMEDICATIONADVANCEDDOCTORS,PRIMARYPRIMARYTRIAGE PRIMARYOXYGENAED ADVANCEDTRIAGETRIAGEDOCTORS,TRIAGEFIELDADVANCEDADVANCED AEDADVANCEDOXYGENDOCTORS,AEDAEDMEDICATIONMEDICATIONFIELDMEDICATIONAED DOCTORS,DOCTORS,OXYGENDOCTORS,PRIMARYPRIMARYPRIMARY OXYGENOXYGENFIELD OXYGEN TRIAGETRIAGETRIAGEFIELDFIELDADVANCED ADVANCED FIELDADVANCED AEDAEDAED DOCTORS,DOCTORS,DOCTORS, OXYGENOXYGENOXYGEN FIELDFIELDFIELD FIRSTFIRSTFIRSTFIRST AID AID AIDAID MEDICATIONMEDICATIONMEDICATIONMEDICATION NURSES,NURSES,NURSES,NURSES, FIRST AID HOSPITALHOSPITALHOSPITALHOSPITAL MEDICATIONFIRST AID FIRSTMEDICATION AIDNURSES,FIRSTFIRST AIDAIDFIRSTMEDICATION AID HOSPITALNURSES,MEDICATIONMEDICATIONMEDICATIONNURSES,HOSPITALNURSES,NURSES,NURSES,FIRSTFIRSTFIRST AID HOSPITAL AIDAID HOSPITALHOSPITALMEDICATIONHOSPITALMEDICATIONMEDICATION NURSES,NURSES,NURSES, HOSPITALHOSPITALHOSPITAL PARAMEDIPARAMEDIPARAMEDIPARAMEDICSCSCSCS PARAMEDICS PARAMEDICS PARAMEDICS PARAMEDIPARAMEDIPARAMEDICSCS CS PARAMEDIPARAMEDIPARAMEDICSCSCS

x1 Ford Transit x22 Mercedes-Benz Sprinter x5 Hyundai Santa Fe

MEDICATION PRIMARY TRIAGE ADVANCED AED DOCTORS, OXYGEN FIELD FIRST AID MEDICATION NURSES, HOSPITAL MEDICATION PRIMARY TRIAGE ADVANCED AED DOCTORS, OXYGEN FIELDPARAMEDI CS FIRST AID MEDICATION NURSES, HOSPITAL PARAMEDICS x1 FUSO Truck

x12 Bicycles

Mercedes-Benz x1 Sprinter Van

16 | 2017 Annual Report 17 Deceased Command + Intra-event Patient Mobile Single Stretcher Personnel Community Transport Persons Services Communication Vehicles Transport Buggies First Aid Posts Transportation Buses

An appropriate OH&S Safe Systems of x1 Toyota x3 x56 Toyota HiAce x2 Toyota HiAce 12 Seater x1 Toyota Prius V Work equipment including, but not limited Camry SLWB Commuter Bus 1.8 Hybrid CVT to, personal protective clothing and related safety equipment, cleaning materials, lifting and manual handling equipment capable of transporting Deceased Persons, including bariatric cases. The Coroners Court x5 Hyundai Contract vehicles include the same GPS i40 x1 system as in the NEPT vehicles along with 0–4 degrees celsius refrigerated vehicles for long distance transport.

x7 Hyundai Mobile First Aid Posts x1 Vehicle with 4 berth i30 Mercedes-Benz configuration Mercedes-Benz x4 Sprinter x8 Vito CPR Lab x2 Refrigerated Vehicles with 2 berth configuration Ford Ranger x1 Dual Cab Mercedes-Benz x1 ELWB Sprinter x4 Vehicles with 2 berth configuration

x6 Hyundai Santa Fe 4WDs Fitted with 1 Stretcher x1 Hyundai iLoad

x7 Toyota Landcruiser x1 Mercedes Sprinter Comms Vehicle

Bus x1

18 | 2017 Annual Report 19 Commercial Services 55,193 people trained

Business Development Executive Team

2017 saw very solid growth in the sales Business Development Our commercial First Aid of our First Aid products with growth of over 10% on 2016. Key highlights 2017 saw an important restructure products and training included: within our Business Development team. Now a part of our Marketing continued to drive the • The delivery, installation and training of and Fundraising operations, this defibrillators to 392 sporting clubs as change enabled integrated sales QCPR – financial strength (60% of part of our Department of Health and and marketing programs to be Human Services contract New Technology our revenue) of St John more effectively implemented. The • The decision to insource our resourcing of an additional business in CPR Training Ambulance Victoria in 2017 manufacturing and warehousing development executive based in operations to go live in January 2018 regional Victoria enforced gains in these Late 2017 saw the launch of QCPR. Capitalising on the In 2017 we trained over 55,193 people important functions by targeting local and provided essential power of visual learning, QCPR at our venues and workplaces, including organisations and giving St John a represented a significant leap 239 people trained online. stronger regional presence. income to enable the in training technology. Offering delivery of our Community In 2018 we will implement a number of With renewed levels of energy and individual feedback specific to key strategies to strengthen and grow passion, our Business Development the practical CPR demonstration, Programs. our First Aid product range and training team generated more than $3.6m in QCPR displays the accuracy offerings. This will ensure we deliver direct sales through corporate class of compressions (speed and industry best experience and confidence training and defibrillators. depth) as well as ventilations and Our commercial services included: to our participants to deliver First Aid in A strong sales representation in the breaths. QCPR has now brought • Delivery of accredited and non-accredited emergency situations. field by expert business development a new level of innovation to our First Aid training courses in the workplace, online executives in 2018 will continue to First Aid education. and through St John venues across the State drive success for St John and ensure a • Manufacture and supply of First Aid kits for homes strong surplus is generated to fund our and businesses distributed direct to the public Community Programs. and through our retail channels • Supply of health related equipment including defibrillators, monitors and consumables

20 | 2017 Annual Report Left: St John trainers experiencing new technology in CPR training 21 Fundraising, Grants, Trusts $1,055,241 40,000+ and Bequests Generated People targeted through fundraising Grants and Trusts With more than 51 applications During 2017 we ran three major in 2017 across Federal, fundraising appeals and applied for more State and Local Government With an increasing need than 51 funding opportunities through organisations, as well as from various grants and trusts. Achieving a various philanthropic trusts to support our volunteers record year, we generated an impressive and foundations, we raised $1,055,241. $463,291 during 2017. and the community in a St John Ambulance Victoria is grateful to Some of our key successes the many individuals, community groups included: very competitive fundraising and organisations who continued to support our work. Their generosity has • $248,404 in funding from landscape, our fundraising enabled us to provide vital support to our Naomi Martin reunited with the two volunteers that Emergency Services saved her life. volunteers, and to fund our important Volunteer Sustainability programs in 2017 aimed to Community Programs. (ESVS) – these funds went Fundraising Appeals towards refurbishments support the acquisition of of volunteer divisions and Targeting more than 40,000 people, included the purchase of five our three fundraising appeals during volunteer equipment and Santa Fe AWD vehicles 2017 raised more than $215,720 in drive the strength of our funds for St John. The inspirational • A $20,000 grant from The life saving story of Naomi Martin who Pierce Armstrong Foundation Community Programs. was saved by a St John volunteer at to deliver the First Aid in a sports stadium was included in our Schools Program to 2,000 2017 appeal which also focused on our students across Victoria volunteer equipment needs. • $8,000 from the A.L. Lane Foundation putting 800 primary school students within the Warrnambool region through our First Aid in Schools Program

Above: Bolinda Primary School receiving a lifesaving Defibrillator from funds raised 22 | 2017 Annual Report by their local RSL whilst participating in the First Aid in Schools Program. 23 Left: Johnny Bear greeting a friend at the Royal Children’s Hospital Good Friday Appeal Public Relations and Social Media 90.2m 7,659 people reached social media followers

The focus of our media stories in 2017 The generation of included summer safety tips; involvement in the Bourke Street incident; our successful publicity for Defibrillator Community Program; ‘Save Stories’ from people who completed a St John Ambulance St John First Aid or CPR course; volunteer awards; and stories which highlighted the Victoria in 2017 played an value of learning First Aid and CPR. important role in supporting Image courtesy of the Ballarat Courier the overall endeavours of Our Volunteers Key media highlights in 2017 included: and their work • World First Aid Day – raising awareness Social Media of the importance of First Aid during our organisation. After establishing our social Our 2,194 volunteers continued to form World First Aid Day by offering free CPR media function in 2016, the backbone of our organisation. 2017 training at our Melbourne training centre again saw significant media coverage 2017 saw us implement a Continuing to measure our success in • Thunderstorm Asthma Warning – highlighting their important work, continued stream of content terms of Advertising Value Equivalent a timely warning to the public to stay capabilities and recognition of their efforts across Facebook, LinkedIn, (AVE), reach, and number of media clips aware and have an action plan during generated across multiple channels. Twitter, Instagram, YouTube generated, we achieved an impressive days when asthma attacks were likely Coverage of the awards received by our and our blog. Our growing $1.89 million in AVE, reached 90.2 million • Heat First Aid – making people aware volunteers, including those presented by online community continued people, and received coverage across of the warning signs of heat stroke and the – The Honourable to consume and share a more than 283 media pieces. This result heat exhaustion and how to provide Linda Dessau AM – was also received. range of tips, videos, volunteer saw more than a 12:1 return on our First Aid during hot weather days and community news, with a investment relative to the cost of public For full media coverage please visit • Triple Zero Calls – tips on how to combined social following reach relations. www.stjohnvic.com.au/media recognise and treat simple First Aid of over 7,000, and a total reach related ailments and when to call of over 854,072 people. Triple Zero • CPR Lab – engaging local media stories of CPR Lab in various locations around the State

24 | 2017 Annual Report Left: Victorian CEO Gordon Botwright being interviewed by Channel Nine 25 Community Programs

St John Ambulance Victoria First Aid in Schools Community Programs enjoyed St John again set a national record in another successful year in 2017. 2017 with more school children trained We trained 187,901 children in First Aid than any other St John jurisdiction. By the end of the 2017 through our First Aid in Schools school year we had taught 187,901 Program (an increase of 12,272 students. In 2018, we aspire to train 200,000 students. from 2016), and in conjunction Since the First Aid in Schools Program with the Department of Health and began in late 2012, St John has taught Human Services (DHHS), in 2017 over 670,045 Victorian primary school we have successfully delivered students. As a self-funded initiative, this represents a considerable gift to our 392 defibrillators to sporting community and an achievement that we groups in Victoria. are immensely proud of.

Our Community Programs continued to represent an important extension of our structured activities (such as accredited training courses) to build broader First Aid awareness to help achieve our vision of having one person educated, equipped and prepared to provide First Aid in every home, workplace and public gathering. 187,901 Students trained in First Aid

Left: Presenter Matt teaching our First Aid in 26 | 2017 Annual Report Schools Program at Brighton Primary School 27 CPR Lab Burns First Program The St John Mobile CPR Learning Lab is Funded by the Julian Burton Burns Aiming to raise awareness of the acute an important lifesaving initiative. Designed Trust, and co-supported by Clipsal treatment of burns Australia wide, 2017 to build community resilience through and Schneider Electric, this community saw St John issue 229 Burns First training people in life-saving CPR, the CPR initiative allowed St John to promote Certificates. Lab travelled around the state in 2017 care and prevention of burn injuries. www.burnsfirst.com.au teaching Victorians life-saving compression based CPR in just 10 minutes. This state of the art Mobile Learning Lab Defibs Save Lives offered high-tech, fast paced learning to quickly upskill our community and equip St John continued to promote them with the skills, knowledge and the importance of defibrillators confidence to respond in an emergency throughout 2017. Emphasising the with CPR. devices’ small size, ease of use, and In 2017, our CPR Lab trained 11,098 low relative cost, St John educated people across Victoria, well exceeding its the community about the difference target of 10,000 people. We also had a they can make in life and death highly successful launch of CPR Lab Lite at sudden cardiac arrest scenarios. Chadstone Shopping Centre which saw an www.defibssavelives.com.au impressive 1,386 people trained in CPR in just one week. This participation exceeded all expectations and extended our lifesaving mission and exposure in areas of our community that we don’t usually reach.

11,098 People trained in free CPR 28 | 2017 Annual Report 29 Engage People and Educate Women account for Culture Empower 50% of paid leadership roles

Diversity and Gender Equality St John Ambulance Victoria is committed to its goal of fostering an inclusive and equitable work environment for volunteer members and employees. Recognising the benefits of diversity, and the fresh ideas and perceptions which Winner of the WHY competition Marion from Kit Servicing receiving her award from CEO Gordon Botwright. accompany this, St John is committed to empowering a more rewarding and Engagement efficient workplace, and creating value in our Community Programs, products The 2017 St John Engagement Strategy was focussed on off-site employee and services. engagement and identifying methods to enhance connection with our volunteers. A large component of this strategy included a series of videos that Our skilled, compassionate and caring recognised our volunteer workforce for the outstanding work they undertake volunteers and staff bring a diversity for both the organisation and the community, and bi-annual CEO updates of experience, age, gender, disability, outlining St John’s achievements. We also encouraged our people to get in ethnicity, marital or family status, religious touch with their ‘Why’ and demonstrate their passion for our organisation. or cultural background, sexual orientation St John Soccer Team “The Reds’ at the Emergency Services Games and gender identity. All volunteers A number of initiatives were introduced across the organisation including contribute to our mission of Saving Lives continuation of the FISH! Team Building Program, external leadership With strong female representation, through First Aid and make St John the 61.99% of our volunteer membership speakers as part of our ‘Injection of Joy’ program, leadership/future leaders wonderful organisation it is today. (44.64% of leadership roles), and 55.6% programs, attendance at a Women and Success Leadership Day and the St John is proud of our multi-cultural, of our paid employee workforce (50% of launch of the screen based communication tool ‘The Pulse’ at St John sites. diversity rich and gender balanced leadership roles) are women. St John also embraced engagement via social media, implementing the workforce, and in 2017 we were ‘Workplace’ application – a collaborative platform run by Facebook. Reporting to the Workforce Gender honoured to support the Midsumma Equality Agency (WGEA) annually, A supporter of the 2017 Police and Emergency Services Games, St John Pride March and the Multicultural St John is compliant with the Workplace had entries in netball, table tennis, soccer, volleyball and athletics. Our most Food Day. Gender Equality Act 2012 (Act) for the successful games to-date, St John was proud to bring home three gold 2016/2017 period. medals in athletics and a bronze in table tennis.

30 | 2017 Annual Report 31 Child Safety Work Health and Safety and Protection St John has continued to achieve As an organisation working with children, an overall reduction in safety related St John: incidents over the last four years. • Recognises that children, as individuals, People and Culture implemented a have the right to be treated with dignity number of safety initiatives in 2017 and respect, free from emotional and including the launch of the St John Safety physical danger, abuse and neglect Super Heroes program during National Safe Work Month in October. A series of • Places the highest priority on its duty animated comic scripts were released of care to ensure that the children demonstrating the importance of driver for whom it has a responsibility are safety, preventative measures for slips, protected against people and events trips and falls and manual handling. Team member Fay preparing for the launch of her recycling and environmental which may cause them harm awareness innovation. With new Child Safe Standards coming Despite the fun associated with the concept, there was a serious message into force on 1 January 2017, St John Innovation was committed to not only being that outlined the importance of making safety everyone’s responsibility and compliant to these standards, but to Critical to the continued success of every organisation, working towards being a centre of ensuring that our people play a leading our innovation in 2017 focused on the development excellence for child safety and protection. role in reducing and eliminating hazards in the workplace. and improvement of new products or services, internal In 2017, this commitment extended processes, technologies and customer service. With this to partnering with ChildWise to work in mind, St John launched an internal innovation program towards gaining Child Safe Certification. that empowered our people to present new and creative A further demonstration of St John’s ideas to ensure innovation continued to be an integral part commitment to the community that their of our culture. A number of new initiatives resulted from children are safe in our hands, in 2017 this process, encompassing innovation in our customer we undertook to implement and maintain experience, recycling and environmental awareness, and best practice standards for protecting all our First Aid in Schools Program. children. Certification is expected to be realised by mid 2018. Above: St John trainers at the launch of the St John 32 | 2017 Annual Report Safety Superhero program Left: Volunteer supporting runners at the Colour Run 33 Lord Prior Lt Col Order Affairs

Malcolm Ross The Most Venerable Order of The Hospital of St John of Jerusalem

As part of his Australian tour and Investiture following the St John Ambulance Held at Government House in Melbourne on Wednesday 24 May Australia National Member 2017. Her Excellency, the Honourable Linda Dessau AC DStJ, Conference in Hobart, Lord Prior Governor of Victoria, presented insignia to 16 members who Lt Col Malcolm Ross visited were admitted or promoted in the Order. Melbourne in May 2017 to tour our facilities and experience first-hand Annual Church Parade and Service what we do here in Victoria. On Sunday 18 June 2017, the Annual Church Service for members of the Order of St John was held at St Paul’s Cathedral, Melbourne. This Service was conducted by the Dean of Melbourne, The Very Revd. Dr Andreas Lowe OStJ. It was As head of St John Ambulance pleasing to see a number of St John volunteer members attend International, we were honoured this special event. to have Sir Malcolm and his wife, Lady Susan, together with National Annual Dinner Chairman Mark Compton and the The Annual Dinner for Victorian members of the Order was National CEO at the time, Robert held at the William Angliss Institute in Melbourne on Saturday 14 October 2017. The guest speaker was Professor George Hunt, spend time with our staff. Braitberg, Director of Emergency Medicine Royal Melbourne Hospital, who is also a Director on our Board. Professor Braitberg spoke on the changing face of medicine. This year was the first time the function was held on a Saturday evening which enabled a lot more members to attend. A key focus of the Order Affairs Committee during 2017 has been to promote Top: National Chairman Mark Compton, Lady Susan, the Order across the organisation and further engage Order Sir Malcolm, St John CEO Gordon Botwright and First Aid in membership to support St John programs. Schools Presenter Matt at Mt Waverley Primary School. Bottom left: St John Victoria CEO Gordon Botwright and Lord Prior Lt Col Malcolm Ross

34 | 2017 Annual Report 35 Victorian Members of the Order

For Admission as Officer VALE

Ms Virginia Bourke OStJ The Right Honourable Sir Ninian Stephen KG, AK, GCMG KStJ Mr Brian Carey KStJ For Promotion as Officer Mr Mervyn Goodall OAM, KStJ Mrs Maree Pritchett OStJ Dr Frederic Bouvier CVO, OBE,MStJ Professor Richard Divall AO,OBE, OStJ For Admission as Member Ms Pamela Ellem MStJ Mrs Shirley Holt MStJ Mr Mark Engel MStJ Mr Ernest John I’Anson MStJ Dr Alison Ford MStJ Mr Ronald Jacobs MStJ Mr Brad Kast MStJ Mr Gavin Martin MStJ Ms Heather Lavery MStJ Miss Gladys Mills MStJ Ms Angela Marroncelli MStJ Mr Arthur Uren MStJ Miss Christine Morrison MStJ Reverend Canon Heather Patacca MStJ Mr Paul Symmons MStJ Ms Erin Wallace MStJ

36 | 2017 Annual Report 37 The Most Venerable Order of the Hospital of

St John Jerusalem Mr Robert Correa CStJ Mr Michael Sellar CStJ Mr Michael Connelly OStJ Mr Norman Jackson OStJ Dr Scott Santinon OStJ Mr Peter Cudlipp CStJ Mrs Grace Shaw CStJ Mr Peter Dalton OStJ Mr Ian Johnson OStJ Miss Helen Sefton OStJ Mr Jerome Currie CStJ Lady Valery Stephen CStJ Mr Trevor Daly OStJ Mr Walter Kelly OStJ Ms Lisa Senini OStJ Mr Charles Curwen, CVO, OBE CStJ Mrs Deborah Taylor CStJ Mrs Margaret Dart OStJ Mr Francis Kuffer, OAM OStJ Mrs Patricia Shields OStJ Dr Alan S. Davis CStJ Mrs Correne Wassertheil CStJ Mr Norman Dart OStJ Mr Geoff Lacey OStJ Mr Anthony Smith OStJ Mr Neil Dine, JP CStJ Mr Alan Williams CStJ Mr William Davis OStJ Miss Jeanette Lacy OStJ Mr Vaughan Smith OStJ Knights of Justice Mr Stewart Granger, BEM KStJ Mr Timothy Duncan CStJ Mr Cyril Williams CStJ Ms Diana De Silva OStJ Miss Alva Lamprell OStJ Ms Robyn Stone OStJ The Right Reverend Dr. Peter Hollingworth, Mrs. Kathleen Ann Hollingworth DStJ Mr Justin Dunlop ASM CStJ Ms. Dianne Dickson OStJ Mr Harry Larchin OStJ Mrs Lesley Swallow OStJ Officers AC, OBE KStJ Mrs Lynne Landy DStJ Mr Alan Eade ASM CStJ Mr Wayne Donaldson OStJ The Very Revd Dr Andreas Mr Robin Syme, AM OStJ Dr Iain Nicolson KStJ Mr , AC, MBE KStJ Mrs Gloria Flatt CStJ Dr Robyn Anker OStJ Mr Alan Drayton OStJ Loewe OStJ Mrs Jane Teasdale OStJ Mr Ashley (Edgar) Mason KStJ Miss Kristy Austin OStJ Mr Kevin Lomas OStJ Knights and Dames of Grace Mrs Beryl Granger CStJ Mr Lucas Drew OStJ Mr Brian Twomey OStJ Dr Allan (James) Mawdsley OAM KStJ Mr Benjamin Gronow CStJ Mrs Judy Bacon OStJ Dr Martin Dutch OStJ Dr Colin N Luth OStJ Mr Arie Van Der Stoep OStJ Her Excellency Linda Dessau AM DStJ Mrs Joan Patterson OAM DStJ Mr James Humphrey CStJ Mr Anthony Baker OStJ Mr Gary Edwards OStJ Mrs Judith Mackieson OStJ Mr Leo Van Der Toorren PSM OStJ Miss Dorothy Bache DStJ Maj Gen Francis Poke, AO, RFD, ED KStJ Mr John Ireland CStJ Mr Carl Barnard OStJ Mr Ian Ewart OAM OStJ Mr James Mays OStJ Mr Henry Van Ginkel OStJ Mr Richard Bluck AM,RFD. KStJ Professor Jeffrey Rosenfeld, AM,OBE KStJ Mr George Jackson CStJ Mrs Betty Barned OStJ Miss Susan Fayers OStJ Mrs Lily McDonald OStJ Dr Geoffrey Vaughan OStJ Dr Edward Brentnall, MBE, OAM KStJ Mrs Margaret Switzer DStJ Mr Gavan Keane CStJ Sister Joan Batson OStJ Dr Nadine Fisher OStJ Mr Kenneth McDougall OStJ Mr Leslie Vearing OStJ Mr Peter Burke KStJ Mr Bruce Kidney CStJ Mr Lindsay Bent OStJ Miss Anne Fogarty OStJ Mr Stuart McEwan OStJ Mrs Evelyn Warner OStJ Mrs Elizabeth Chernov DStJ Chaplins Dr Peter Leffler CStJ Mrs Margaret Briggs OStJ Mrs Nancy Foley OStJ Mr Scott McMurtrie OStJ Dr Sherrie Wentworth OStJ The Honourable , AC QC KStJ The Most Reverend Philip Freier ChStJ Mr William Mackieson CStJ Ms Kathleen Buick OStJ Major John Frewen OStJ Mr Laurence McQuade OStJ Ms Mary Wilkinson OStJ Lady Anna Cowen DStJ Very Reverend David Richardson ChStJ Mr Alan Marshall CStJ Ms Virginia Bourke OStJ Mr Alan Fry OStJ Mr Alexander Medancic OStJ Mr Robert Wilson OStJ Mr John F. Crennan KStJ Commanders Mr John Marshall CStJ Mrs Lynne Burgess OStJ Miss Thelma Gibson OStJ Mr Andrew Mentiplay OStJ Miss Daphne Womersley OStJ Mr Frederick Davidson AM KStJ Dr Mark Burton OStJ A/Professor Brett Aimers CStJ Mrs June McRae CStJ Mr Kelvin Glare, AO, APM OStJ Mrs Shirley Moon OStJ Mrs Loris Zaal OStJ Mrs Barbara Davis DStJ Ms Tania Canidisech OStJ A/Professor Francis Archer, OAM CStJ Mr Sinclair Miller, AO, LVO, QPM CStJ Mr Paul Gsodam OStJ Ms Gwen Neylon OStJ Mrs Janice de Kretser DStJ Members Mr Peter Neylon CStJ Mr Bruce Caslake OStJ Mr Pierra Guillemin OStJ Mrs Lynne Panayiotis OStJ Professor , AC KStJ Mrs Gladys Blackstock CStJ Mr Anthony Oxford, ASM,OAM CStJ Mr Alan Caust OStJ Mrs Cynthia Gurner, OAM OStJ Mr Grant Parker OStJ Mr Dean Adams MStJ Mr Wayne Deakes KStJ Dr John Byrne CStJ Mr Cameron Oxley CStJ Mrs Cherie Cheshire OStJ Dr Francis Harder, OAM OStJ Mr Leslie Parkinson OStJ Mr Stephen Aitken MStJ Mr William Foley KStJ Mrs Janet Calvert-Jones, AO CStJ Mrs Julia Penaluna CStJ Mr James Cheshire JP OStJ Mr Ross Harlock OStJ Mr John Perry OStJ Mr Neil Akers MStJ Mrs Lorraine Glover DStJ Mr Brian Cantlon, MBE CStJ Mr Max Penaluna CStJ Mrs Maureen Chesser OStJ Sister Ailsa Howe OStJ Mr Noel Pianto OStJ Mr Ben Allan MStJ The Honourable Sir , KG AK Mrs Merle Carey CStJ Mr Daniel Ciccosillo OStJ Mrs Maree Pritchett OStJ Mr Aaron Altonhof MStJ GCMG GCVO KBE PC QC KStJ Ms Dawn Cochrane CStJ Mr Maxwell Phelan CStJ Mr Christopher Huggins OStJ Mr Ian Rogers ASM CStJ Mr Murray Neil Comrie, AO, Mr Victor Ivory OStJ Mr Gordon Robins OStJ Mr Peter Altonhof MStJ APM OStJ

38 | 2017 Annual Report 39 Mrs Gladys Ampt MStJ Mr Terence Clark MStJ Mrs Patricia Fay MStJ Mrs Megan Holmes MStJ Ms Angela Marroncelli MStJ Mrs Shirley Moxon MStJ Mrs Michelle Ruemmler MStJ Mr Harry Turner MStJ Mrs Amy Anderson MStJ Mr Thomas Clark MStJ Mr Donald Fayers MStJ Mrs Marianne Hoogwerf MStJ Mr Andy Marshall MStJ Mr Gordon Muir MStJ Mr Graham Ryan MStJ The Very Reverend Dennis Mr Keith M. Anker MStJ Sister Beryl Clarke MStJ Mrs Jennifer Fayers MStJ Mr Stephen Horton MStJ Mr Kenneth Marshall MStJ Mrs Virginia Murphy MStJ Mr Peter Ryan MStJ Arnold Van Derwolf MStJ Mr Edward Bahn MStJ Mr Nicholas Clarke MStJ Miss Elizabeth Field MStJ Mr Daryl Hulls MStJ Mr Francis John Mason MStJ Mrs Jill Murray MStJ Mrs Maree Salter MStJ Dr Matthew Waixel MStJ Mr David Bannister MStJ Mr Ian Cleator MStJ Mr Michael Fletcher MStJ Mr Brett Hume MStJ Mrs Gwendoline Mathieson Mr Warren Nankervis OAM MStJ Mr Peter Sambell MStJ Mrs Heather Waldron MStJ Mrs Debra Bartlett MStJ Mr Rodney Collins APM, OAM Mrs Barbara Foord MStJ Mr Jarrod Hunter MStJ MStJ Mr Peter Oakley MStJ Mr Cary Sandell MStJ Ms Erin Wallace MStJ Mr John Barton MStJ MStJ Dr Alison Ford MStJ Mrs Dorothy Hutchings MStJ Ms Bridget Maxwell MStJ Mr Gordon Ortmann MStJ Mr Daniel Sefton MStJ Mr Robert Wallace MStJ Mr Malcolm Beal MStJ Mrs Patricia Cook MStJ Mrs Jan Fraser MStJ Mr Robert Hutchings MStJ Dr James McCusker MStJ Mrs Clare O’Sullivan MStJ Mr Kenneth Shields MStJ Mrs Eveline Walters MStJ Mrs Kay Bell MStJ Mr Brendan Corcoran MStJ Sister Pamela Fry MStJ Mrs Lynette Iliffe MStJ Mrs Lily McDonald MStJ Mr Joseph O’Sullivan MStJ Mrs Margaret Shine MStJ Mr Kevin Wanstall MStJ Miss Heather Blackman MStJ Mr Anthony Courtney MStJ Mr Chris Gahan, OAM MStJ Mrs Norma James MStJ Mr Andrew McDonell ASM MStJ Mrs Brenda Oxford MStJ Mr Harold Simberg MStJ Mr Andrew Wassertheil MStJ Mr Paul Blaich MStJ Mrs Michell Crawford MStJ Mr Daryn Gardner MStJ Dr Nicholas Jansen MStJ Mr George McEwan MStJ Mrs Jaime Oxford-Nadin MStJ Ms Jessica Simpson MStJ Sister Winifred Watts MStJ Mrs Lindsey Booth MStJ Mr Peter Crawshaw MStJ Mr Michael Georgiou MStJ Mr Donald Jarrett MStJ Ms Nicole McEwan MStJ Mr Symeon Panayiotou MStJ Mrs Kathleen Simpson MStJ Mrs Ida Webster MStJ Mrs Sharon Boscacci MStJ Mr John S. Crennan MStJ Mr Craig Giles MStJ Mrs Clare Jeans MStJ Mrs Brenda McIntosh MStJ Ms Marie Parker MStJ Mr Russell Sincock MStJ Mr Neil West MStJ Mr Frederick Brown MStJ Ms Sophia Cull MStJ Mr Frederick Gill MStJ Mrs Lynette Johnson MStJ Mr Michael McKeown MStJ Reverend Canon Heather Mrs Martha Smith MStJ Dr Robert West MStJ Mrs Judy Brown MStJ Mr Gordon Curtis MStJ Mrs Miranda Gipps MStJ Mrs Ruth Kain MStJ Mr Peter McKinnon MStJ Patacca MStJ Mr Peter Smith MStJ Dr Leslie Wheeler MStJ Mr William Buckle, BEM MStJ Mr Malcolm Curtis MStJ Mr John Golino MStJ Mr Brad Kast MStJ Ms Melanie McMurtrie MStJ Mr Nigel Patience MStJ Ms Wendy Smith MStJ Mr Donald White MStJ Sister Beverley Bullen MStJ Mr Timothy Danaher MStJ Mr Bernard Goss MStJ Mr Reginald Kemp MStJ Mrs Dorothy McPherson MStJ Dr Emma Patterson MStJ Dr Eugene Spangaro MStJ Mr Mark White MStJ Mrs Joy Burnell MStJ Mr Lloyd Davies MStJ Mrs Kerryn Gouldson MStJ Mr James Kennedy MStJ Mr Ian McPherson MStJ Ms Ann Payne MStJ Ms Bernadette Sparkes MStJ Mr Greg Williamson MStJ Ms Frances Burns OAM MStJ Mr John Davis MStJ Mr Graham Green MStJ Mrs Constance Kennedy MStJ Mr Ronald McTaggart MStJ Miss Simone Pearce MStJ Mr William Spinks MStJ Mr George Wilson MStJ Mr George Burns OAM MStJ Mr Harold Alan Day MStJ Ms Jo-Anne Grenenger MStJ Mr Brenton Key MStJ Dr Hugh Melville MStJ Mr Daniel Petrotta MStJ Mrs Margaret Spinks MStJ Mr Keith Wilson MStJ Mrs Joyce Burt MStJ Dr Elizabeth Deveny MStJ Mrs Tracy Grigg MStJ Dr Elizabeth Killoh MStJ Dr Lachlan Miles MStJ Mrs Beverley Phillips MStJ Mr Charles Spiteri MStJ Mr Greg Wilton MStJ Mr Paul Burton MStJ Sister Jennifer Deverson MStJ Ms Courtney Grigg MStJ Mr James Knopp MStJ Mr Peter Mill OAM MStJ Mr Rodney Phillips MStJ Mr Lyle Spokes MStJ Mr Claus Peter Winckler MStJ Mrs Peggy Byrd MStJ Ms Jayne Dicketts MStJ Mrs Gale Gronow MStJ Ms Amy Kwik MStJ Miss Helen Miller MStJ Mr Donald Pickens MStJ Mrs Edith Spoors MStJ Mr John A. Wiseman MStJ Mr Peter Cain MStJ Mr Eric Donald MStJ Ms Katherine Gronow MStJ Ms Fay Langstaff MStJ Mr Robert Miller MStJ Mrs Catherine Polinelli MStJ Mrs Theresa Sprekos MStJ Dr John F. Wiseman MStJ Mr Alan Caldwell MStJ Mrs Helen Donaldson MStJ Ms Samantha Gronow MStJ Ms Heather Lavery MStJ Mr Robert Milliken MStJ Mr Jeffrey Priest MStJ Mrs Lillian Stephens MStJ Ms Michelle Wos MStJ Mr Nicholas Callanan MStJ Mr Stuart Donaldson MStJ Sister Inez Growse MStJ Mr Ian Lawrence MStJ Mr Domenico Misale MStJ Mr David Priestley MStJ Miss Nellie Stephenson MStJ Mr Donald Wright MStJ Mrs Susan Carnes MStJ Mr William Duncan MStJ Dr Peter Hadley MStJ Ms Barbara Jane Lean MStJ Mrs Heather Mitchell MStJ Mr Darron Pritchett MStJ Dr William Straffon MStJ Mrs Kathleen Wright MStJ Mr Malcolm Carson MStJ Mr Alistair Dunn MStJ Mr Alan Harvey MStJ Mrs Margaret Ledley MStJ Mr Peter Mitchell MStJ Dr David Quin MStJ Mr Kenneth Swanson MStJ Mr Gary Wyatt MStJ Miss Margaret Carter MStJ Mr Daniel Dycer MStJ Mr Jay Hateley MStJ Mr Han-Wei Lee MStJ Mr Kevin Moloney MStJ Mr Dale Quinn MStJ Mr Paul Symmons MStJ Mrs Sheila Wylie MStJ Mr Leo Cartwright MStJ Mrs Lynette Edwards MStJ Mr Anthony Hayes MStJ Mr Trevor Lemke MStJ Mr Wayne Moloney MStJ Mrs Yvonne Radcliffe MStJ Mrs Sharon Taucher MStJ Dr James Xavier MStJ Dr Charles Castle MStJ Mr Mark Engel MStJ Mr Andrew Haywood MStJ Mr Richard Lodder MStJ Mr Troy Montgomery MStJ Mr Ian Ramsdale MStJ Ms Catherine Taylor MStJ Mr Rodney Young MStJ Mr Neil Caughey MStJ Mr Paul Engler MStJ Mrs Marjorie Henry MStJ Arch Dec. Frank Lowe MStJ Mrs Leah Moore MStJ Miss Edith Rawson MStJ Mr John Teague MStJ Mrs Marie Chaplin MStJ Mr Adrian Etherton MStJ Mr Michael Henzell MStJ Miss Georgina Luckman MStJ Mrs Lesley Moore MStJ Mr Michael Ray MStJ Mrs Patricia Thompson MStJ Ms Jacqueline Christini MStJ Mr David Evans MStJ Ms Elizabeth Herzog MStJ Mr Frederick Luke MStJ Mr Martin Moran MStJ Mr Graeme Robinson MStJ Mr Bruce Trappett MStJ Mrs Jessica Ciccosillo MStJ Mr Graham Fary MStJ Ms Beverley Holder MStJ Dr Howard Marks MStJ Mrs Heather Morrison MStJ Dr Charles Roseby MStJ Mrs Barbara Trimnell MStJ Dr Rodney Fawcett MStJ Miss Christine Morrison MStJ Mrs Julie Rubira MStJ

40 | 2017 Annual Report 41 Honours and Awards

1st Gilt BAR 1st BAR Ms Brooke Hunt Representing 32 Years Service Representing 17 Years Service Ms Robyn Jones Mr Alan Eade Mrs Jessica Ciccosillo Mr Sam Maudsley Mr Donald Pickens Ms Belinda Corcoran Mrs Brenda Oxford Mr Charles Spiteri Mr Daryl Hulls Grand Prior's Award Mr Matthew Jaskolski 3rd BAR Miss Caroline Long Miss Eliza Allen Representing 27 Years Service Ms Angela Marroncelli Mr Bradley Singe Mr Peter Crawshaw Ms Claire Moore Mr Oliver Singe Mr Lucas Drew Ms Leah Moore Miss Renee Toscas Mr Peter Mill Ms Gail Parkinson Miss Zoe King Dr Iain Nicolson Mr Paul Symmons 1000 Hours Certificate 2nd BAR 12 Long Service Medal Patrick O'Connell Representing 22 Years Service Mr William (Ben) Allan Ms Maree Baker Silver Commendation Mr Jack Boessler Mrs Frances Burns Mrs Gladys Blackstock Mr Danie Bunting Late Miss Pamela Ellem Mrs Michell Crawford Ms Jacqueline Christini Mr James Fitzgerald Ms Jayne Dicketts Mr Michael Henzell Gold Commendation Mr Kevin Dowlan Mr David McGrath Mrs Barbara Davis Ms Tracy Grigg Marie Parker Mr Simon Goode Mrs Helen Sefton Mr David Smith

42 | 2017 Annual Report 43 My wife Lynda Russell suffered a medical issue Thank you for being an last night at the tennis which required the first aid amazing organisation and Thank You assistance of your paramedics. Thankfully she has assisting us on the day! The made a good recovery but I would like to thank people you sent were fantastic Volunteers you for the totally professional and timely manner in their roles and couldn’t have in which she was attended to. The paramedics done a better job! The event did an excellent job with Lynda and reassured was so successful because both of us. Please pass on our thanks and best of the professionalism of wishes to the staff concerned. organisations like yours! – John R. – World No Tobacco Day Fun Run I particularly thank our volunteers across Victoria for their continuing and dedicated service to the Victorian community. – Virginia Bourke, Chairman

We attended Toruk on Saturday night and were seated a couple of rows behind a lady who collapsed. She was attended by two male First Aid Officers and I would like to compliment them on their management of her in what were difficult circumstances. While I couldn’t hear what they were saying to her, they were both very professional, calm and caring in their dealings with her. As a health professional, I would have been very happy to have been cared for by this team and would appreciate this feedback being passed on to them. – Jenny G.

44 | 2017 Annual Report 45 I was contacted by one of my I am a staff member at the Australian Open this year members today who brought a and yesterday I received treatment from your staff. I just friend who was showing stroke like wanted to say the young man who treated me (Adam symptoms to your crew at ANZAC Baker) was absolutely fantastic! He was patient with me Day in Sunbury. I have been and very reassuring. He’s very good at his job and I just asked to pass on his thanks at the wanted to pass on some feedback. I am very appreciative professionalism shown by your of his time and also all the other lovely volunteers who members at the time. He is doing were at the AO festival First Aid room. You have some well in hospital. It turned out to be very genuine and great staff at your disposal! a seizure instead of a stroke – Nick L. – Victoria State Emergency Service

Thank you so much to the St John Events Team for looking after us all at our 40th Warrandyte Festival. Your volunteers were amazing as usual and obviously know the drill regarding van positioning etc. Very much appreciated, and please thank all your kind and caring volunteers on behalf of the Warrandyte Festival Committee. Hopefully you can attend next year! – Warrandyte Festival Committee

46 | 2017 Annual Report 47 Income services to the Victorian community. We sincerely thank them, along with In 2017 we experienced a strong first half all the generous individuals who made Financial of the year followed by a softer second donations or bequests to St John half. Revenues for the year exceeded during the year. the previous year by 17.2%, with first aid Overview product sales being the standout. The fifth year of non-emergency patient Expenses transport operations performed in line Our management team has done with expectations during the year with another excellent job in maximising the inclusion of a full year of revenue efficiencies and minimising costs from the Coroners Court contract. The during the 2017 year. Outlook 2018 business continues to achieve industry best practice efficiency ratings from The outlook for the Victorian economy remains cautious the regulator, although there is still Capital Expenditure 2017 was a successful year financially for marketing and sales spend and overall much work to be done to achieve the for 2018. However, we are well placed to continue to the organisation. Event Health Services performance for the year ended 31st necessary scale in this new business. 2017 saw a substantial capital invest in our outstanding people and an expanding revenues for 2017 were higher than 2016 December 2017 was a pleasing one. investment of $1.277M during the Demand for First Aid Services at events levels due to the increased customer year with a priority on the continuation development pipeline that will sustainably support our Fundraising revenues grew year on year continued to increase and it was very service focus including an increase in of the replacement of our ageing through a number of generous bequests pleasing to note revenue increased by 8.6% expanding community programs. specific customer facing roles. During software systems, vehicles and and successful direct mail campaigns. on 2016. 2017 we maintained our commitment We also received a number of equipment. to servicing community programs and In 2017 our subsidy to our expanding Our priorities for 2018 include: Commonwealth and State Government events such as ANZAC Day parades range of community programs including our grants throughout the year. 1. Continue to increase our 4. Increase financial support from and our preparedness to respond to volunteers and our free First Aid in Schools Capital Highlights: investment in sustainable philanthropic organisations emergencies and disasters such as bush There were no material transactions for Program, that trained almost 188,000 community projects consistent • Continuation of the event health 5. Achieve appropriate scale in fires. Commercial revenues increased St John Holdings during the year. school students during the year, was $1.7m. with our mission of Saving fleet replacement plan with another our non-emergency patient over 2017 due in part to Increases in Lives through First Aid and Once again we acknowledge the 5 vehicles being commissioned transport operations Commonwealth and Victorian State in 2017 our aspirational goal to have Governments who provided a number of at least one person educated, 6. Continue to replace the • Replacement of MAT Defibrillator equipment and project grants throughout equipped and prepared to volunteer fleet vehicles as Financial Summary 2017 / $000’s 2016 / $000’s Variance / $000’s monitors valued at $116,025 the year. provide First Aid in every required (excl. GST) home, work place and public Commercial Revenues 26,689 22,682 4,007 7. To remain disciplined around As an independent not for profit • Continued rollout of tablet based gathering Government Grants 564 414 150 organisation and registered charity, digital patient records (ePCR) for expenditures, costs and 2. Increase resourcing to our opportunities Fundraising Revenues 649 482 167 St John is not part of any government event and emergency management agency or authority. As a result we extensive volunteer recruitment • Purchase of a communications 8. To continue to invest in our Event Health Services Revenues 3,112 2,866 246 and retention programs to generate almost all of our revenue people and other assets in truck for the command fleet increase volunteer numbers Other Non-Commercial Revenues 70 69 1 requirements through our business line with our strategic plan to • Purchase of a CRM platform and engagement activities and fundraising initiatives. enable us to conduct all our Total revenues 31,084 26,513 4,571 Without the generous support of the • Fitout of a new premises for our 3. Increase our business revenues activities in a professional and Surplus/Loss 1,742 1,032 710 philanthropic community in Victoria commercial product warehousing and margins in line with our safe manner we could not continue to provide our ambitious growth plans

48 | 2017 Annual Report 49 Governance – Board of Directors Victoria

Rod Collins Mark Engel Prof. George APM OAM MStJ Director Braitberg Director Director

Virginia Bourke Chairman

St John Ambulance Australia (Victoria) Board Meetings Inc is an independent Incorporated 2017 Board Meeting Eligible to Attended Association and a member of Members Attend the St John Ambulance Australia Mr Cameron Oxley 2 2 Federation. Ms Virginia Bourke 9 9 Mr Rod Collins 9 8 Meeting of Members Mr Cratis Hippocrates 5 2 Mr Mark Engel 9 9 During the financial year, 9 meetings of members Caroline Elliott Paul Davidson Gordon Botwright were held. Attendance by each member was Professor George Braitberg 9 8 Director Director Chief Executive Officer as follows: Ms Caroline Elliott 7 6

Mr Paul Davidson 2 2

50 | 2017 Annual Report 51 We aim for 2018 Strategic Plan At least 1 Person Educated, Equipped

Key Result Area 1 Key Result Area 2 Key Result Area 3 Key Result Area 4 Key Result Area 5 & Prepared to Provide First Aid Maximise our People Potential Maintain Quality Maximise Community Outputs Consolidate Business Activity Enhance Relationships and in every: Partnerships Objective Objective Objective Objective • To attract, engage, empower and retain • Set the standard in First Aid • Maximise sustainable and measurable • Continue to grow our financial Objective people essential to safely deliver our • Our products and services exceed the community outputs relevant to our stability to support our organisational • Build and enhance partnerships to goals now and in the future expectations of our customers and Vision aspirations advance our goals Home comply with relevant regulatory Strategies Strategies Strategies Strategies and scientific standards • Harness the potential of contemporary • Establish a baseline to measure • Identify organic growth opportunities • Identify and understand the key volunteering Strategies progress twice per year (against around the existing products and stakeholders and influencer groups in • Demonstrate a commitment to safety • Embed the commitment to quality our Vision) services and new brand based our ongoing success business that may include acquisition in our decisions and behaviours outputs and continuous improvement • Use measurement to generate • Proactive internal and external Workplace • Position ourselves as a suitable • Utilise the Employer of Choice in our culture improvement initiatives (including ‘stakeholder’ management structures business partner Framework as a roadmap to a high • Research and invest in the evidence communication with stakeholders) • Positive partner in the St John • Communicate the plan and current performance culture based development of First Aid • Partner with others where appropriate Ambulance Australia Federation to leverage the reach of our programs realities of the world in • Measure progress through annual • Survey our customers at least once per which we operate to our people • Leverage our interaction with members people surveys year to understand their expectations • Leverage emerging technologies of the community • Leverage our brand and know‑how • Seek diversity and our performance against them • Develop programs that showcase our for market leadership and competitive Gathering First Aid credentials and capability advantage • Understand and act on the markets and competitive frameworks we operate in We’re about • Support national business Saving Lives opportunities through First Aid • Enhance capability to deliver First Aid

52 | 2017 Annual Report 53 Acknowledgements

We sincerely thank each donor who has supported the work of St John. Their generous support enables us to continue to provide our services to the Victorian community. We also acknowledge the donors who wish to remain anonymous and those not listed below.

Trusts Foundations Government Corporations Pierce Armstrong Foundation Emergency Management Exxon Mobil Australia The Marian and EH Flack Trust Victoria (EMV) – ESVS City of Monash The William Angliss Charitable Fund Corporate Partners City of Ballarat Community Groups City of Greater City of Kingston Whitehorse Community Chest City of Stonnington Williams Landing Neighbourhood Grants Mornington Peninsula Shire Cedar Woods-Williams Landing Emergency Management Neighbourhood Grants Victoria (EMV) – VESEP City of Greater Dandenong Bequests City of Casey Estate of Mavis Jean Lay The William Angliss Charitable Estate of Colin Smith Fund Estate of Kathleen Margaret Howard Knox City Council Estate of Catherine Hallinan Hobsons Bay City Council

54 | 2017 Annual Report 55 St John Ambulance Australia (VIC) Inc General Enquiries: 03 8588 8590 170 Forster Road, Mt Waverley, Victoria 3149 First Aid Training, Bookings and Sales: 1300 ST JOHN PO Box 573, Mt Waverley, Victoria 3149 Donations and Bequests: 03 8588 8888 [email protected] First Aid at Events: 03 8588 8360 www.stjohnvic.com.au To Volunteer: 1300 ST JOHN ABN 69 061 844 380

St John St John stjohnvic @stjohnvic @StJohnVic Ambulance (Vic) Victoria