Annual Report 2018 St John Ambulance Australia (VIC) Inc Our Mission St John Ambulance Victoria is a charity in the Australian community working for the Service of Humanity. We exist to help those who are in sickness, distress, suffering or danger. Contents 04 Chairman’s Report 30 People and Culture 06 Chief Executive 33 State Chaplain’s Report Officer’s Report 34 Order Affairs 08 Highlights 36 Victorian Members 10 Event Health Services of the Order 14 St John Youth 37 The Most Venerable Order of the Hospital 16 Fleet Capabilities of St John Jerusalem 20 Commercial Service 40 Honours and Awards Performance 41 Thank You 22 Transport Services 44 Financial Overview 23 Fundraising, Grants, Trusts and Bequests 46 2019 Strategic Plan 24 Community Programs 48 Governance – Board of Directors 28 First Aid Champion Awards 49 Acknowledgements Chairman’s Report I am delighted to present the St John Ambulance Victoria Annual Report which charts our progress and achievements in 2018. Our focus has been on increasing Each of our community programs our capacity to deliver community and our capacity to develop new health programs through diversifying programs depends upon the success and strengthening our commercial of our commercial operations which enterprises. Each of our community encompass training, product sales programs is underpinned by an ultimate and non-emergency patient transport. purpose to save lives through First Each of these operations continues Aid and we are certainly focussed to perform strongly in the face of on developing and delivering more challenging market conditions and Our 2300+ community programs which align with engagement with significant technology volunteers are the our mission and our organisational projects which will underpin our growth significant experience as an executive strengths. We look forward to engaging and revenue diversification. and company director including as face of St John at with all of our stakeholders in the launch Our 2300 volunteers are the face President of the Metropolitan Fire public events and of our Strategic Plan in early 2019. of St John at public events and Brigade. I am indebted to Andi and emergencies and Our existing community programs emergencies and at the heart of our all of my Board colleagues - Mark at the heart of our remain a source of great pride to the organisation. In 2018 our volunteers Engel, Rod Collins, George Braitberg, Virginia Bourke organisation. Our flagship program, attended more than 4600 events and Caroline Elliott and Paul Davidson for organisation … their ongoing support, wise counsel First Aid in Schools together with emergencies giving more than 319,000 strengthened through regular contact Our volunteers are and commitment to St John Ambulance our mobile CPR Lab, provision of hours of their time to serve the Victorian and invitations to events and for site Victoria throughout 2018. highly engaged and In a year characterised by Royal debrillators to sporting groups and community. Our volunteers are highly visits. We believe that St John should member numbers Commissions and inquiries, a common our Community Transport Service engaged and member numbers are play a key role in assisting government As we enter 2019, it is timely to thread identified in some of these actively represent our ongoing increasing with an enviable level of to develop sound policy in relation to remember that the trust which the are increasing with ethical and cultural organisational commitment to the service of gender and age diversity. Senior emergency response and First Aid community has placed in St John an enviable level failures has been the erosion of trust many thousands of members of volunteer members together with our Services and will continue to advocate Ambulance Victoria is built upon our of gender and by the community in institutions. the Victorian community. staff have led a renewed focus on our and provide thought leadership in shared organisational and individual clinical governance framework which age diversity. In this challenging climate, St John is We were delighted this year to this area. Our Board continues our commitment to our underlying mission is critical to our continued leadership an organisation which is not suffering sign up to the GoodSAM app, in commitment to national collaboration – the service of humanity. Whether in the areas of Event Health Services from a lack of trust. While we are not partnership with Ambulance Victoria. for the mutual benefit of each member as employees or volunteers, the way and Non-Emergency Patient Transport that we deliver first aid or deliver care, perfect, we do enjoy the confidence The GoodSAM app connects trained of the St John federation and most and the trust of the community we and our delivery of quality person- importantly for the continuation of even the smallest acts of kindness and first aiders and health professionals staff, members of the Order of St John serve. Our very existence in the centred care. our mission in the service of the wider service to others, embody our mission with people suffering cardiac arrest and members of the Board for their Victorian community is reassuring to Australian community. and generate true hope and optimism in nearby them in the community. It has Our relationships with key members passion and outstanding contributions our community because we are trusted. the communities we serve. already saved lives and is a tremendous of the State government and the During 2018 we were delighted to throughout 2018. I particularly thank 2018 has seen our Board engage with example of the use of technology, Opposition together with members welcome Dr Andrea Diamond as In closing, I extend my sincere thanks our volunteers across Victoria for their the executive team on developing our collaboration between organisations of the National Board and executive a member of the Board. Andi is the to our tireless CEO, Gordon Botwright, continuing and dedicated service to the Strategic Plan for the next 5 years. and the service of individuals. of St John Ambulance Australia have CEO of City of Monash and has the executive management team, Victorian community. 404 Annual Report 2018 Annual Report 2018 05 have used their First Aid skills to these projects will give our staff and My appreciation also goes to all Board save a life or help someone in need. volunteers the tools they need to members who provide guidance, keep Chief Executive The recipients’ heart-warming stories become more effective and efficient. us accountable and give their time to were testimony to the importance of make sure we are well governed and This year we also reactivated our people being prepared to provide on purpose. Chaplaincy Program – as we welcomed First Aid in the community. I look Officer’s Report Reverend Jim Pilmer to the organisation. Lastly, it’s a privilege to work with an forward to this event growing in His vast experience working with the Executive Team whose dedication to significance over the years to come. Police and other agencies has been our mission is absolute. Thank you In 2018 we were beneficiaries of a a great benefit to us. Many of our to each of you for your hard work, $1.1M bequest from the estate of volunteers and staff have found it easy leadership and support. I’m pleased to report that in 2018 we the late Jean Stewart – a long-time to reach out to him for support thanks Looking ahead, 2019 is set to be a year donor of St John Ambulance Victoria. to his warm, approachable manner. of growth and innovation. delivered on our mission to save lives through We are thankful and humbled by her During the year the Board and Executive generosity. Thank you too, to our To begin with, Ambulance Victoria has First Aid – and assist those who were in Team came together to work on the many other donors and supporters. shown its confidence in our abilities as Strategic Plan 2019 – 2023. By the Gordon Botwright Every gift and grant helps. a Non-emergency Patient Transport sickness, distress, suffering and danger. time this report is published, we’ll have provider by significantly increasing our From a commercial perspective, launched the plan with our staff and workload under a new contract which 2018 required hard work and focus, volunteers, as well as our business, St John Ambulance Victoria is a diverse approach, St John Ambulance Victoria their friends or family in a medical begins in July. Ambulance services are and our revenue grew modestly by government and community partners. organisation, dedicated to serving the retained the First Aid service contract at emergency if ever needed. in our blood, so it’s stirring to see this 6% to $34M. Victorian community. Marvel Stadium for a further five years. Centred on our broad mission part of our organisation grow. This year we also continued our In fact, we have resecured all our major For the Service of Humanity, the plan As you read this annual report I’m partnership with the Department We also plan to launch a new style venue contracts in the last two years. has the following four priorities: confident that, like me, you’ll be of Health and Human Services by of First Aid training in the coming inspired by our people and all they In 2018 we enthusiastically supported delivering nearly 400 subsidised 1. Maximise our Community year. By educating the public and our have achieved over the last year. Ambulance Victoria’s GoodSAM defibrillators to Victorian sporting We are blessed Health Contribution commercial customers in more creative app. More than 250 of our volunteers clubs. Each unit is a potential lifesaver to have so many and engaging ways, we believe they will Whether it’s a First Aid volunteer 2.