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Pdf Bridge Housing Annual Report 2018 ANNUAL REPORT 2018 Cover: Elger Street Glebe residents Jonathan, Fatima, Eunice and Dennis. The Bridge Housing Team Contents About this report 2 Spotlight 3: Housing Pathways 44 Performance highlights 4 Our people 46 Bridge Housing profile 8 Our governance 52 Our portfolio 10 Spotlight 4: White Ribbon accreditation 58 Our journey 11 Operations report 60 Chairman’s report 12 Spotlight 5: We Are Here Now 68 Chief Executive Officer’s report 14 Development report 70 Bridge Housing on social media 18 Spotlight 6: New seniors’ housing at Elger Street, Glebe 74 Strategic Plan 2018–21 20 Finance and Corporate Services report 76 Spotlight 1: Managing the challenges of rapid growth 22 Financial summary 2017–18 82 Housing affordability 24 Bridge Housing in the community 88 Our advocacy work 30 Key facts 90 Spotlight 2: HomeGround Real Estate Sydney 32 Acknowledging our partners 93 Operating environment 2017–18 34 Glossary and abbreviations 94 How we operate 39 Appendix 1: Our performance 96 Our Board of Directors 40 Index 104 Our executive team 42 Bridge Housing Limited Annual Report 2018 1 About this report The Bridge Housing Limited Annual Report for 2018 is a summary of our operational and financial performance during the 2017–18 financial year. It explains how we work to improve lives and strengthen communities through the provision of safe, affordable housing. Our Audience Acknowledgement of Country This report is primarily targeted to the following stakeholders: residents, applicants and recipients of our housing management services; Bridge Housing acknowledges the Gadigal and Darug people as the traditional members of Bridge Housing Limited; custodians of the lands on which we operate and we pay our respects to their Elders federal and state government both past and present. partners; the private sector partners who help us deliver more afordable Our Vision housing; support partners that provide services to our most vulnerable tenants and the Bridge Housing staf Improving lives through afordable homes and quality services members who deliver our services. Our Mission To be a dynamic organisation, recognised for excellence in meeting housing need, improving resident wellbeing and governing responsibly Please see Strategic Plan 2018–21 on page 20 for details about the development of our new Vision and Mission. Bridge Housing Limited Street address: Level 9, Tower 1, Lawson Square, Redfern NSW 2016 Postal address: PO Box 1835, Strawberry Hills, NSW 2012 Follow us Telephone: (02) 8324 0800 ABN: 55 760 055 094 Website: www.bridgehousing.org.au ACN: 135 570 955 Email: [email protected] ISBN: 978-0-6481986-1-1 2 Bridge Housing Limited Annual Report 2018 Our Values Socially responsible We are committed to encouraging social inclusion and improving the lives of the people and communities we support. People-focused The needs of our applicants and residents are at the core of all our activities and decisions. We empathise with them and deliver our services with fairness, respect and sensitivity. We value and support our employees to enable them to perform at their best and achieve their full potential. Committed and We put our hearts and minds into our work. We value and encourage innovation and continually passionate seek to improve our performance. Build relationships We build relationships based on trust and respect to create positive outcomes for the people and communities we serve. Professionalism We take responsibility for our decisions and actions and provide a consistent high-quality service. and integrity Our decisions are based on sound judgement and our culture engenders good governance, transparency and honesty. Our Strategic Plan 2015–18 In this report, we detail our We also: performance against our Business Plan Every three years we develop a lease properties from the objectives for 2017–18, which are aligned private rental market strategic plan to help us achieve with and progress the Strategic Plan our mission. It identifies the critical 2015–18. Our Strategic Plan 2018–21 was manage 249 properties on behalf of factors for success for Bridge approved by the Bridge Housing Board other organisations and individuals Housing, which we then implement in June 2018 and we will commence acquire and develop new properties through our annual business plans. reporting in our Annual Report 2019. provide responsive and planned The critical factors for our Our services maintenance services on a property Strategic Plan 2015–18 were: portfolio valued at $522 million.1 We utilise our property portfolio to Meeting afordable housing need by provide long-term accommodation for We provide services across the increasing our property portfolio people on low-to-moderate incomes. spectrum of social and afordable Delivering quality homes Bridge Housing has a portfolio of 2,244 housing. We meet the needs of the and housing services properties providing safe and secure most disadvantaged people in the community – those who require Governing efectively homes for around 4,000 people. We assistance to maintain a sustainable Managing the business sustainably own 489 properties and manage 842 properties owned by the NSW Land tenancy – by working with more than Supporting our people and and Housing Corporation (LAHC), 15 support partners under formal improving our workplace the public housing authority within agreements and many more services Enhancing our communications the NSW Department of Family that support individual tenants. and increasing our profit. and Community Services (FACS). (See Acknowledging our partners on page 95 for more details.) 1 This figure is based on an average value of $350,000 and $644,000 (as percent portfolio valuations) multiplied by the number of Bridge Housing properties and properties managed on behalf of the NSW LAHC – a total of 1,331 properties. Leasehold and fee-for-service properties are excluded. About this report 3 Performance highlights 2017–18 was another successful year for Bridge Housing. We continued to improve the business and our service delivery as we prepared for large-scale growth through the transfer of 1,200 properties in the northern beaches under the NSW Government’s Social Housing Management Transfer Program. We delivered our 2017–18 Business Plan and completed the Strategic Plan 2015–18, using them as a solid platform for our Strategic Plan 2018–21. Our Performance highlights Completed construction and vesting summarise our key achievements of 158 seniors’ homes in Elger Street, from our Business Plan 2017–18. Glebe. (See Spotlight Six on page 74) A detailed report on our Business Won our third competitive tender Plan 2017-18 performance is found to continue to manage Waverley 2 at Appendix One on page 96. Council’s social and afordable housing program of 79 properties Delivering quality homes Grew our fee-for-service afordable and housing services housing management by 57 properties (30 per cent) Arrears, vacancies and voids Completed the transfer of 54 all at, around or better than properties at Balmain as part of regulatory benchmark 1 the SHMTP Phase 1 in July 2017 Delivered 36 new dwellings Developed a new three-year Building Meeting affordable housing need and provided accommodation Bridges Strategy to align to our by increasing our property portfolio for 51 people under Land new Strategic Plan 2018–21 and and Housing Corporation’s built upon the previous award- Community Housing Provider winning Community Engagement Portfolio size increased from 1,915 Project Management Program Strategy, Building Bridges 2015–18 properties to 2,244 - above our In partnership with Achieve Established the transition team forecast of 2,035 properties - through Australia, successfully tendered to deliver the transfer of 1,200 successful conclusion of our and transitioned management homes on the northern beaches construction program, tendering of 28 group homes providing under the SHMTP and ensure and project delivery. (See the disability housing to 130 residents that services to current tenants Development report on page 70) Won a tender for $10 million to remain unafected by the change in Launched HomeGround Real Estate deliver the Supported Transitional management of the new properties to support the increase in fee-for- Engagement Program (STEP) Completed our largest maintenance service business opportunities to secure housing for 90 rough program delivering 6,141 (See Spotlight Two on page 32) sleepers over three years. (See responsive, planned and cyclical Operations Report on page 60) Successfully tendered in the Social jobs at a cost of $4 million Housing Management Transfer Won a tender to receive vesting Continued our rolling review Program (SHMTP), securing the of 7 x one-bedroom afordable and revision of housing and northern beaches package in housing units in Leichhardt under assets policies and have partnership with Women’s Housing two Afordable Housing Projects revised and developed policies, Company. This will see the transfer Received $1 million in grant funding procedures and fact sheets of 1,200 properties to Bridge from FACS under a Community Implementation of a Customer Housing and Women’s Housing Housing Assistance Agreement to Service Action Plan in response Company combined management deliver additional afordable housing. to our mystery shopping results. in August 2019 and will increase our property portfolio by 50 per cent. 4 Bridge Housing Limited Annual Report 2018 Elger Street residents Dennis and Jonathan 3 4 5 Governing Managing the Supporting our people and effectively
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