Slow cruising: Interview: Spitsbergen: FAM-trip: Costa cruising More growth for Longyearbyen A winter to new ports our smaller ports joins forces travelogue Page 6-7 Page 19-21 Page 23 Page 28-31 CRUISE NORTH 2015 Edition

TASTE OF NATURE Page 10-15

Centre spread: CNNS Map & Facts PORT OF LEKNES - LOFOTEN GATEWAY TO THE MOST BEAUTIFUL ISLANDS IN THE WORLD Fishing villages, fishing trips, hiking, kayaking, Vikings, Northern Lights and Midnight Sun safaris Lofoten offers spectacular nature and adventures all year round

PORT OF LEKNES (LOFOTEN) DESTINATION LOFOTEN P.O. BOX 203, N-8376 LEKNES www.lofoten.info [email protected] +47 900 35 379

Photo: Knut Skarsfjord CRUISE PORT BODØ Foto: Nadia Nordskott Foto: Bjørn Erik Olsen Your First Port of Call – North of the Arctic Circle

We are proud to present Bodø as a new exciting cruise destination in Northern Norway. We can accommodate virtually all cruise ships and offer a great variety of shore activities for all ages, all group sizes and all activity levels.

Bodø is Northern Norway’s second largest town, with modern Scandinavian shopping and restaurant experiences available. Among shore highlights is Foto: Ernst Furuhatt the world strongest maelstrom Saltstraumen with a visible presence of an exiting stone age heritage; the Norwegian Aviation Museum; Kjerringøy – picturesque historic trading post.

Bodø also has a major airport with one-stop connections to most gateways in Europe.

bodohavn.no

2 CRUICE NORTH 2015 Contents

4 Editorial: The tourists want to travel via the sea route

6 Costa neoRomantica: A different itinerary

10 Highlights in the North

16 Facts: CNNS Ports & Destinations

19 Northern Norway: Much more than the marquee ports

23 Svalbard Update: Bypassing the ban on heavy fuel oils

25 Harstad expands port and shorex offers

26 Northern Norway more than beautiful scenery: Events in the North

28 Cruising in search of the Northern Lights

Editor: Erik Joachimsen (Cruise Northern Norway & Svalbard), Paper quality: Multiart Silk, 130 gr [email protected] E-publish edition: cnns.no/download/ Layout: Krysspress AS, Tromsø, Norway Ecolabel: The Swan English translation and proofreading: Gavin Tanguay Oversetting Copyright: Cruise Northern Norway & Svalbard SA (cnns.no) og språkvasking, Tromsø, Norway Cover photo: Polar Park Print run: 1.000 Photo credits: Nadia Nordskott / Spitsbergen Travel / Printing: Skipnes, Trondheim, Norway Port of Alta / Erik Joachimsen

Meet Cruise Northern Norway & Svalbard representatives at Cruise Shipping in Miami, March 17 – 19, 2015, at Cruise Norway’s booth # 831. CNNS is an associate member of Cruise Norway, and represents 12 cruise ports. For more details, please visit: cnns.no

CRUICE NORTH 2015 3 More arriving by sea

It’s still the case that just one percent of the world’s cruise traffic makes it to Northern Norway and Spitsbergen/Svalbard. That means there are still many people who are yet to visit our beautiful coast and the world’s northernmost cruise ports.

Let’s start with a few statistics. When Cruise Northern Tourism at latitude 78 °N is not allowing itself to be Norway & Svalbard was established in 2011, there were wiped up by such apparent limitations and is instead 318 calls to our 14 cruise ports with a total of 270,000 meeting this challenge head on. Shore excursions arriving passengers. In four years, the number of calls are now being developed in Isfjorden, which is close and arriving passengers has increased by 50%. In 2014 to the “capital” of the archipelago, Longyearbyen, the a total of 413,000 cruise passengers arrived our ports, world’s northern­most cruise port. We can guarantee and in 2015 we expect a further increase of 5%. cruise lines that still wish to call at Spitsbergen that passengers will receive magical Arctic adventures that North Cape is our northernmost port on the Norwegian are at least as good as before. mainland. Checking the statistics from 1995 up to the present day confirms that arriving at the North Cape via More good news in 2015 is that Costa, which has the sea route has increased ­dramatically. Twenty years ­traditionally called at the four main destinations in the ago one in five arrived by ship, but the proportion is now north, will this year sail its smallest ship to completely two out of three. Cruise traffic has scored a knockout new destinations. Costa neoRomantica will call at Bodø, against all other forms of traffic to the world’s north- Narvik, Sortland and Lofoten a full seven times from ernmost mainland point, including the domestic coastal May to September. This just goes to prove that there steamer Hurtigruten. are great opportunities for new, alternative ­itineraries in the Arctic region. Spitsbergen is facing new challenges in 2015 following the introduction of a ban on heavy fuel We can already see the outlines of the future. The oils for a major proportion of this Arctic archipelago. passengers are becoming increasingly younger

4 CRUICE NORTH 2015 All photo: nordnorge.com

and hence more active. And the older ones are excursions that have been specially adapted to follow becoming more active. This places completely market trends. different demands on the providers of adventures for these guests. The passengers want to get out and We think this is only the start – the tourist of the future really experience the nature and have memorable wants to experience Northern Norway just like the very encounters with the local people and culture. A good first tourists experienced our beautiful region in the example of this is the ascent of the North Cape by 19th century. By sea! boat and hike from Hornvika. Norway is literally “Powered by Nature”!

Regardless of the mode of travel, the trend is that people are taking shorter but more frequent holidays. This is also reflected by the fact that the most popular cruises last less than one week. A cruise to Northern Norway and Svalbard takes between 11 and 14 days. In order to experience our region in a week, we recommend turnaround operations in the north. This also provides opportunities for butterfly cruises to Murmansk, Arkhangelsk and Spitsbergen. Cruise Northern Norway & Svalbard is now close to Harriet Willassen reaching the targets that we sat ourselves when we Chair of the Board established our cruise network four years ago. The Cruise Northern Norway & Svalbard smaller ports are receiving more traffic and more turnaround operations are now being performed in Erik Joachimsen Northern Norway. In addition, the cruise ­destinations Managing Director have made a real effort to develop innovative shore Cruise Northern Norway & Svalbard

CRUICE NORTH 2015 5 Costa neoRomantica calls at new destinations: Cruising new routes In the summer of 2015 Costa neoRomantica will call at completely new destinations in the north, all of which are located within a small radius. A total of eight itineraries will call at Bodø, Narvik, Vesterålen and Lofoten. “That’s exactly how we hope the cruise ships will make use of Northern Norway in the future,” says the Managing Director of CNNS, Erik Joachimsen.

CRUISE NORTH MAGAZINE Narvik, is positive about the challenges to train new guides that can guide in that all parties are facing. “This itinerary both destinations and can speak several The first of the eight voyages is in March, is Northern Norway in a nutshell. The languages. “Establishing a common guide while the last is in September. Costa four ports involved complement each pool means we will be able to handle large neoRomantica has a capacity of 1670 other in a perfect way,” she says. “This calls in several places, so this is definitely passengers, which normally includes itinerary also enables the cruise line to something we are going to focus on in the guests from Italy, Germany, the United perform slow cruising. In this way, the future,” says an optimistic Parker. Kingdom, France and Spain. Coast has cruise line will save on fuel costs while not called at three of the ports – Bodø, the passengers get to experience the BODØ CRUISE NETWORK Narvik and Vesterålen – in recent years beautiful scenery in a comfortable and so this will be a new experience for the relaxing atmosphere.” Bodø, the southernmost of the four cruise line and the cruise destinations. Parker says that 1670 passengers is ­destinations, is in the process of The longest sailing distance is between a manageable number for Narvik as a ­establishing its own cruise network Bodø and Narvik, and is only 115 nautical cruise port, and that this fits well with the so it will be more united for the Costa miles. destination’s strategy to develop capacity calls as well as other calls in the future. Another new development is that Costa for shorex in line with the increased Northern Norway’s second largest city has changed its shorex agent in 2015. It size of the ships. “We will experience had modest 4300 arriving passengers in will now use Nordic Gateway, which was some challenges when it comes guide 2014. However, this will almost quadruple recently established in Norway. That in languages, but even that is something in 2015 to more than 15,500 passengers. itself is a challenge, but something that we will cope fine with,” she says. Narvik Costa neoRomantica alone accounts for the CNNS destinations can deal with at cooperates closely with nearest cruise around 13,000 of these. the drop of a hat. port, Harstad (page 27). Both destina- “We’re developing a good structure Grethe Parker, the Cruise Manager in tions are now making a concerted effort with clear distribution of responsibilities,” says the Director of Development and Communications at the Port of Bodø, Erlend A. Willumsen. “Good cooperation between all the parties involved – the agent, the shorex providers, the guides and the bus companies – is a virtue of necessity in order to have time for this to work,” says Willumsen. In the longer-term, Bodø has major plans to attract larger and more cruise ships. Within a two-year period, he hopes a project to dredge the seabed and remove underwater rock forma- tions will be completed. “This will enable us to receive even larger ships and, in doing so, increase the volume of arriving passengers. We have good capacity to achieve this,” says Willumsen. Stig Johansen from Polar Tours is

6 CRUICE NORTH 2015 Sortland Narvik

Leknes

Bodø

This map shows the four ports, all of which are located within a compact sailing area. The longest distance between two in part because the distances between and that’s always informative and good ports is approx. 115 nautical miles (Bodø the ports are so short. Consequently, for the business,” says Hammer. to Narvik). we will be offering overland trips with In Vesterålen too, where Sortland is the possibility to stay overnight in an the cruise port, a wide variety of shore authentic rorbu (fishermen’s cottage), and sea-based offers will be available. new to the cruise game. He has taken participate in attractive adventures and Sortland is known as the “blue town”, responsibility for coordinating the shorex enjoy local culinary traditions. Such with all the houses painted the same offers and creating attractive packages offers are not available for regular cruise pronounced shade of blue. Not far for the Costa guests in Bodø. “We have calls that only last for up to eight hours. from downtown Sortland, the cruise a dedicated guide company that can This provides us an opportunity to passengers can experience an authentic supply the guides we need. We are also cooperate more closely with other ports, siida, a Sami settlement, where Inga in the process of developing a series and her family are reindeer herders. of combinations that will make visiting The famous fishing village of Nyksund, Bodø even more attractive. To give one which was abandoned but has now been example, guests will be able to take a resettled, is just an hour’s drive from Rigid Inflatable Boat (RiB) to Saltraumen, the port and a visit there is a wonderful the world’s strongest maelstrom, and experience. Another great experience then return to Bodø by bus.” here is going on a whale watching safari Johansen adds that they are also just off the coast of Vesterålen in the working to develop niche products based heart of the whale’s feeding grounds. If on local food traditions and culture. ”We you go on one of the organised safaris, are currently developing a culinary course, whale sightings are virtually guaranteed. which we believe will be to the guests’ Costa neoRomantica: taste – literally,” he says. “Working in a MORE TO FOLLOW? larger network as we do in Bodø makes Owned by Costa Crociere, everything so much easier when you’re completed in 1993 as a sister Harriet Willassen, the Chair of the Board going to handle a large number of ship to Costa neoClassica and of Cruise Northern Norway & Svalbard, passengers within a short space of time,” ­refurbished in 2003. Her public is extremely satisfied with Costa’s focus says Johansen,” who has no desire for rooms are decorated with rare on compact cruises and hopes that the local providers to sell their products at woods, Carrara marble, and millions cruise line and providers succeed right the quayside in Bodø. of dollars worth of original works from the start. “We hope that in time of art. In November 2011, Costa more cruise lines will do the same and OVERLAND TOURS Romantica underwent a €90 that more of our smaller ports will be million refurbishment. Two new added to the itineraries of the larger The Lofoten Islands is by far the most half decks were added as a part of cruise lines. One of the goals we set experienced cruise destination of the the refurbishment.­ This increased when we established our regional cruise four ports that Costa will call at on these the gross tonnage of the ship from network was that the smaller cruise somewhat special cruises. However, Ole 53,000 to 56,769 tonnes. Following destinations would get more traffic, and Martin Hammer from the Lofoten Cruise the major refurbishment, the cruise it looks like this is now about to happen. Network, which represents virtually all the ship was renamed neoRomantica Nothing pleases us more than that,” says providers in Lofoten, is aware that these and set sail on her first voyage with a proud Chair of the Board. cruises represent a new challenge for the new name on March 2012. Lofoten. “This gives us new opportunities,

CRUICE NORTH 2015 7 MEET THE VIKINGS

USEFUL FACTS: Recommended time use: 60 – 100 min (calculate extra time to row the Viking ship and participate in activities). Audio guide system in exhi- bition halls. “Live guides” in the Viking Chieftain´s house. Short guided tours. Ample parking space. Drop off zone for buses, nearby entrance. Museum gift shop with a wide range of quality gifts. Cafè (June – August). Capasity: 3 buses/ 2014 WINNER! ca 130 persons pr 15 min. Open: all year! Certifi cate of Excellence [email protected] BOOKING: Lofotr Viking Museum Tel + 47 76 08 49 00

The largest Viking longhouse with the visitors. The smell of Archery and axe-throwing are Every August, the 5-day Viking in the world was found at tar and smoke, delicious Viking other popular activities festival is arranged. Market, Borg in Lofoten. The recon- style food (on request), the (15.06 – 15.08). games, competitions, theatre

struction is in full size, 83 m. craftsmanship - it all takes you performances, concerts, work-

Beautiful decorations and back, more than 1000 years. In modern exhibition halls shops and even more – the (audio guides, 6 languages), exhibitions fi ll the house. festival is fi lled with fun for all The By the sea, unique archeological artifacts the Viking ship ages and nationalities. Vikings are demonstrating is moored. When weather are at display. The 12 minutes and sharing their handcrafts permits, guests may join for long fi lm is worth seeing. knowledge on the Viking Age short rowing- and sailing trips.

NORWEGIAN FISHING VILLAGE MUSEUM USEFUL FACTS: 30 - 60 min, walk income and export article was on your own or with local guide (5 - 6 Lofotens most important languages). Museum gift shop; wide always fi sh. At the very end of the road, in Å in Lofoten, you selection of quality gifts. Stone oven can explore one of Norway´s best preserved fi shing villages. bakery, open June 1 - Aug 31. Cod liver oil factory, stone oven bakery (the most delicious High capacity (many buses pr hour) Open all year. cinnamon rolls…!!), smithy and other important buildings.

NORWEGIAN FISHING Let yourself become enthralled and amazed. VILLAGE MUSEUM The stories are waiting for you! BOOKING: + 47 76 09 14 88 epost: [email protected] www.museumnord.no/fi skevaersmuseum museumnord.no MEET THE VIKINGS 1 2

USEFUL FACTS: Recommended time use: 60 – 100 min (calculate extra time to row the Viking ship and participate in activities). Audio guide system in exhi- 1. NORWEGIAN COAST ICON USEFUL FACTS: Stokmarknes, Vesterålen. trial history (20-45 min). Serving of for an afternoon snack and insight bition halls. “Live guides” in the Viking For more than 100 years, Hurtig- Duration: 60 – 120 min. 3 minutes walk appetizers (fi sh, of course). on daily life (20-40 min) Chieftain´s house. Short guided tours. from the seaport. Easy access. Museum gift Ample parking space. Drop off zone for ruten has been and is an icon to shop. High capacity (several buses pr hour). Capasity: 2-4 buses pr buses, nearby entrance. Museum gift the Norwegian people. Historical 3. THE MANSION USEFUL FACTS: hour, in combination with Spectacular shop with a wide range of quality gifts. tour of the various fi elds of oper- 3The story about northern Nor- 2. SPECTACULAR CONCERTS concerts and/or guided town walk. Melbu Cafè (June – August). Capasity: 3 buses/ 2014 WINNER! ation; loading/unloading, safety way’s most expansive industrial in Vesterålen, nearby ferry site to Lofoten. ca 130 persons pr 15 min. Open: all year! In a huge, former fi sh tank, an Certifi cate of Excellence at sea and more. The darker side: pioneers. Beautiful art noveau Capasity: 2-3 buses pr hour. Combine with BOOKING: [email protected] acoustic experience are served to Lofotr Viking Museum shipwrecks and loss of life. Former furniture, paintings and decor. the Fishing industry museum and/or guided Tel + 47 76 08 49 00 you: mini concerts, specially com- town walk. Hurtigruten MV Finnmarken is part posed music (10-15 min). Guided tours, 20 min. Meet mrs. of the museum. Guided tour in the fi shing indus- Frederiksen (ca 1895 – 1920) The largest Viking longhouse with the visitors. The smell of Archery and axe-throwing are Every August, the 5-day Viking in the world was found at tar and smoke, delicious Viking other popular activities festival is arranged. Market, EXPERIENCE CENTER - STORVÅGAN - KABELVÅG BOOKING ALL 3: Borg in Lofoten. The recon- style food (on request), the (15.06 – 15.08). games, competitions, theatre [email protected] struction is in full size, 83 m. craftsmanship - it all takes you performances, concerts, work- Tel + 47 76 11 81 90 Beautiful decorations and back, more than 1000 years. In modern exhibition halls shops and even more – the (audio guides, 6 languages), Stokmarknes, exhibitions fi ll the house. festival is fi lled with fun for all The By the sea, unique archeological artifacts Vesterålen islands. the Viking ship ages and nationalities. Vikings are demonstrating is moored. When weather are at display. The 12 minutes and sharing their handcrafts permits, guests may join for long fi lm is worth seeing. knowledge on the Viking Age short rowing- and sailing trips.

Andøymuseet In the old medieval town of Be moved by the artist Kaare Vágar lay Storvågan, founded Espolin Johnson’s powerful on the Lofoten Fishery and the expression as he depicts the High capacity. stockfi sh trade. This town gave regions dramatic history and the Gift shop and café. skrei Øksnes Museum life to Lofoten in bygone times, coastal people’s life and fate. BOOKING: [email protected] NORWEGIAN FISHING VILLAGE MUSEUM and is the perfect place to ex- Guest exhibitions, shop, fi lm – Jennestad Handelssted plore the history connected with Gallery Espolin. Tel + 47 900 88 336 Sortland Museum USEFUL FACTS: 30 - 60 min, walk income and export article was on your own or with local guide (5 - 6 Lofotens most important the stockfi sh, the “skrei” and the Bø Museum Hurtigrutemuseet languages). Museum gift shop; wide always fi sh. At the very end of the road, in Å in Lofoten, you Lofoten fi sheries. Experience the fascinating Museum Nord selection of quality gifts. Stone oven can explore one of Norway´s best preserved fi shing villages. underwater world of Lofoten. Vesterålsmuseet – Narvik bakery, open June 1 - Aug 31. & Norsk Fiskeindustrimuseum Cod liver oil factory, stone oven bakery (the most delicious the aura of history in an Different species of fi sh and ma- Lofotr Viking High capacity (many buses pr hour) Feel Divtasvuodna/Korsnes cinnamon rolls…!!), smithy and other important buildings. authentic atmosphere from rine animals, fi lms, the exhibition Museum Ballangen Museum Open all year. Lofoten Krigsminnemuseum the 1800s, with the authentic “The Art of Co-existence”. Skaftnes Gård Lofotmuseet, Divtasvuodna/Kjøpsvik NORWEGIAN FISHING Let yourself become enthralled and amazed. squire`s residence, country store, Feeding of seals and sea otters. Galleri Espolin VILLAGE MUSEUM The stories are waiting for you! fi shermen’s cabins and tradi- & Lofotakvariet BOOKING: + 47 76 09 14 88 tional Nordland type boats in epost: [email protected] 21 MUSEUMS – 1000 STORIES Norsk Telemuseum www.museumnord.no/fi skevaersmuseum museumnord.no Lofoten Museum. www.museumnord.no Norsk Fiskeværsmuseum CRUICE NORTH 2015 9 Innovative Shore Excursions: The unique history of Northern Norway The world’s northernmost cruise region – Northern Norway and Spitsbergen – is characterized by magnificent scenery, rich natural resources and a population that brings to life a region that at corresponding latitude elsewhere on earth would not be populated at all. This is largely due to the warm currents of the Gulf Stream, which flow along our coast and all the way up to Spitsbergen.

CRUISE NORTH MAGAZINE be offered at an acceptable price. But destination as well as their thoughts CNNS’s members wanted to go further about the future. You will also find an Our region is waiting to share its unique than that. “We wanted to be innovative overview of innovative shore excursions, and exciting history – and many of those and took advantage of special expertise in which will be available from the 2015 who travel here probably do so without this area,” says the Managing Director of season for agents and cruise lines to sell realising just how many attractions, CNNS, Erik Joachimsen. “The whole point to passengers on board the cruise ships. activities and experiences await them. of our signature project is to generate Please feel free to contact your cruise creativity and also to offer the cruise agent or the specific destination for a In order to get a true understanding passengers physically active, exotic shore more detailed description of the unique of the “History of Northern Norway”, a excursions based on Norway’s slogan opportunities on offer. couple of years ago the CNNS cruise ‘Powered by Nature’. We believe this will network initiated a project designed to provide us with success in the future,” We will also take this opportunity to develop new shore excursions based on says an optimistic manager of CNNS. recommend our readers to visit our the region’s history, landscape, natural shorex database at cnns.no/shorex-store. resources and people. Every cruise port On the following pages, we have invited in our network was gathered around the our local cruise heroes to express their Enjoy! table and asked the following question: favourite shore excursions at their own What is unique about your destination? After a round of self-examination, we arrived at a unified overview and Unique Selling Points were defined for each Four questions about cruise: destination (see the overview on page Cruise North magazine has chatted with contacts at all 17). This would enable the region to emerge as differentiated and attractive, the cruise destinations in CNNS in order to present local so that no client could ever rightly claim ­recommendations. We asked the following questions: that “all the ports offer the same”. This has been an exciting exercise for CNNS. It proved to be a positive process that n If you were an overseas cruise passenger visiting your contributed to everyone gaining a better ­destination, what would you have done during your visit? understanding of what each other could n offer, while at the same time being able to What are the Unique Selling Points (USP) for your work tirelessly on their own niche within destination?­ an attractive entirety. n What is important in order for the cruise passengers to Access to good buses and qualified have a successful visit to your destination? guides is a virtue of necessity for every n What are you going to do to improve the future experience destination, but it’s also pretty basic. A far greater challenge is the ability to for the cruise line and passengers? develop attractive packages that are adapted to suit the market and may

10 CRUICE NORTH 2015 Photo: Erik Joachimsen / CNNS

Successful visit: Longyearbyen is a small Shorex: I would have taken the tour settlement that offers big experiences. “Hornvika – the North Cape Classic”, In order to have a successful visit it’s a new shore excursion where you important to become acquainted with experience the North Cape in the classical the local history as well as the special way. You ascend the top of Europe like challenges that prevail, like the danger adventurers and royalty did before the of polar bears. The King of the Arctic road was opened in 1956. This tour offers slinks around in the terrain so you should nature-based experiences, storytelling always have an armed guided when you and tasting of local ingredients. venture outside the built up area. Book an DESTINATION: organised excursion in advance. USP: Our Unique Selling Point is of course PORT OF LONGYEABYEN Improvements: There are plans for a the North Cape located at the top of new and substantially larger port in Europe. In addition we have Northern Contact: Ronny Brunvoll, Longyearbyen which, when completed, Europe’s largest bird cliff, and going on ronny@­ visitsvalbard.com­ will provide far better facilities at the port a safari there is a wonderful experience. No. of calls/passengers 2014 / and on land. Moreover, we are working It is home to millions of birds and each (Est. 2015): 41 (26) / 38,200 (27,000) to develop Isfjorden as a destination colony has its own story. Our proximity to for “slow cruising”, where among other the sea provides the basis for memorable Shorex: An organised tour to the new things we will put in place recommended adventures like fishing trips and king crab visitors’ centre at Mine 3, a coal mine itineraries, developed landing sites, infor- safaris. Last, but by no means least, we which was closed down in 1996, is highly mation and provisions for guiding. have a rich cultural life. North Cape Café recommended. A visit here enables you Theatre conveys the story of why we live to feel a sense of the tough work in the at 71 °N. pitch black mines through storytelling as well physically exploring the mine. Mine 3 Successful visit: Putting quality before is located 2.5 km from the port. It’s worth quantity is incredibly important for us. stopping en route at the Global seed vault, Our guests should travel home with a rich where ‘spare copies’ of seeds from around array of impressions and tell their family the world are kept as a backup to the and friends about the great experiences national gene banks. After visiting Mine 3, they had. After visiting our port, they it’s worth heading to Longyearbyen, where should leave with great memories and a brewery visits, museums, shopping and desire to return to our region. café visits can add an extra dimension to DESTINATION: the High Arctic experience. CRUISE DESTINATION Improvements: The providers at North NORTH CAPE (HONNINGSVÅG) Cape have agreed to cooperate to achieve USP: Svalbard is in the High Arctic and a common goal: the focus is on the offers truly unique experiences through Contact: Åse Lill Barstad customer and their experiences. The aim nature and wildlife you won’t find anywhere [email protected] of this initiative, which is rooted in the else so far north. Everything you visit here No. of calls/passengers 2014 / tourism industry’s own master plan, is is the “world’s northernmost”, from the (Est. 2015): 104 (97) / 121,800 to create a better development culture kindergarten to the brewery! (116,600) at North Cape so we can create more

CRUICE NORTH 2015 11 customized and individualized services in the cruise ships. We also want to be able which the entire focus is on the needs of to offer Northern Lights-related experi- the guests throughout their entire trip. ences all year round even though in reality it’s only possible to see it during the autumn and winter.

DESTINATION: PORT OF ALTA

DESTINATION: Contact: Henriette Bismo Eilertsen, PORT OF HAMMERFEST [email protected] No. of calls/passengers 2014 / Contact: Knut-Arne Iversen, (Est. 2015): 29 (27) / 29,300 (32,200) DESTINATION: Hammerfest Tourist PORT OF TROMSØ [email protected] Shorex: In summer I would have chosen No. of calls/passengers 2014 / the Alta Museum with its world famous Contact: Harriet Willassen, (Est. 2015): 20 (16) / 18,700 (17,600) rock art, as well as the Northern Lights Port of Tromsø, [email protected] Cathedral and the Alta Canyon. If I No. of calls/passengers 2014 / (Est. Shorex: I would have visited the Polar came in winter I would have gone to the 2015): 109 (102) / 111,700 (119,200) Bear Society and the Museum of Sorrisniva Igloo Hotel, the Northern Lights Reconstruction for Finnmark and Northern Cathedral and chased the Northern Shorex: I would have gone to the Tromsø Troms or perhaps rented an e-bike and Lights. Villmarksenter (wilderness centre). explored Hammerfest on my own. Imagine driving just 25 minutes out of the USP: The Northern Lights in autumn and city and enjoying an authentic wilderness USP: The world’s northernmost town, from winter. In summer, it’s without doubt the experience with Tove and her family! Pomorian trade to energy town (five energy famous rock art, which is on the UNESCO Seeing a film of Tove competing in sled sources) and meridian and land surveying World Heritage list. dog races, drinking coffee brewed on the history. Our history is based on Northern fire, visiting the dog yard with around Norway’s oldest town, polar history, the Successful visit: Alta is a small 300 Alaskan huskies and having close up history of energy and war history. ­destination so the main things are that contact with the puppies is something they have good guides and that every- you’ll remember for life. This is a great Successful visit: Good information, signs, thing is arranged before they arrive. experience for guests of all ages. map, open shops, good activities and Afterwards, I would have taken the attractions. Improvements: Alta wishes to develop a cable car up to Mt Storsteinen for a better tourist information office, which panoramic view of Tromsø and the Improvements: Even better reception can really help the guests to get the most surrounding mountains. And I would at the quayside, good guides, exciting out of their stay. We also want there to have rounded off the day with a concert activities and attractions – an open town. be better offers for the crew on board at the Arctic Cathedral or a cappuccino and some local food at one of the city’s pleasant cafés or restaurants. It’s no coincidence that the city is called the “Paris of the North”!

USP: The Urban Arctic. Few other places enable you to experience the big city urban services while at the same time being in the heart of the wild North Norwegian nature.

Successful visit: It’s important that the cruise ship / cruise line plans the stay so that the passengers have enough time ashore to experience the city and its attractions. It’s also important that the cruise ships have correct and good information available on board that is distributed to the passengers so that they can plan their stay and get the most out Polar Park of it.

12 CRUICE NORTH 2015 the world’s most beautiful archipelago. On land, we can offer wonderful nature- based experiences and a rich history and culture. There are also opportu- nities for turnaround operations with Evenes Airport just a short distance from Harstad.

Successful visit: Good information about the city and what we can offer prior to calling in Harstad, flexible and efficient logistics for both vessel and passengers on arrival and on land and, of course, smiling and good hosting at every level.

Improvements: Development of the quay, so it’s longer and better suited for capacity and receiving larger and more cruise ships at the same time. We Sortland: The blue town. need to educate more and ever better guides, with more languages available. Improvements: We want to focus on how Successful visit: That the guests are well Work is also underway to develop unique we as a destination receive our guests received in our town, that they have a packages from our region in both winter and how we arrange everything so they variety of options and not least the oppor- and summer. Harstad will become a very can have the best possible experience tunity to experience something unique. good cruise destination! while they are here. This also means that the cruise lines, agents and destinations Improvements: We are working need to work closer together to give the ­continuously to improve the experience guests unique and good experiences. at the port area where the ship docks. We have a tourist office and sales stands on the quayside and we are working to be able to offer free Wi-Fi.

DESTINATION: PORT OF SORTLAND / VESTERÅLEN DESTINATION: Contact: Ssemjon Gerlitz, PORT OF NARVIK [email protected] No. of calls/passengers 2014 / Contact: Grethe Parker, DESTINATION: (Est. 2015): 6 (11) / 4800 (12,400) [email protected] PORT OF HARSTAD No. of calls/passengers 2014 / Shorex: Above all I would have gone to (Est. 2015): 12 (14) / 8600 (15,200) Contact: Gro Dagsvold, Sortland Church, which is close to the [email protected] port. I would then have walked through Shorex: I would have chosen to go on an No. of calls/passengers 2014 / the town and had a coffee at one of the excursion to experience something that’s (Est. 2015): 3 (2) / 2300 (1000) various cafés. Afterwards I would have not possible to experience where I come visited Sortland Kulturhus (cultural from – something unique. In Narvik, that Shorex: Experienced the world’s most centre) with museum exhibitions just 100 would without doubt be Polar Park and beautiful archipelago by boat! Harstad m from the quay. Sortland is the “blue visiting the wolves at the Wolf Camp. has a unique history that spans town”! You can have a close-up encounter with several era and historic events. The socialized wolves (see cover photo)! Trondenes Peninsula has three wonderful USP: That’s pretty clear: Inga Sami Siida, ­attractions worth visiting. I would have where a Sami family demonstrates its USP: In Narvik Polar Park and the Ofoten also joined a fantastic Northern Lights culture. That is followed by Nyksund, Line railway are the completely unique chase and nature-based experiences in a a previously abandoned fishing village experiences, but the cable car and World class of their own or snow fun! with an exciting history and unique War II history are also important for our ­architecture. Now there’s new life in the destination. USP: The cruise ships can dock right in fishing village. the centre of the city and travel out in

CRUICE NORTH 2015 13 Successful visit: They should be prepared locals every year. Our cultural traditions Improvements are also being made at the for all types of weather regardless of the from fishing and the Viking era are also port so large ships can call. season! very unique selling point for the Lofoten islands. Improvements: We want to get more activity in town when a cruise ship calls Successful visit: It’s very important for in Sortland. Vesterålen has several small us that cruise passengers visiting the companies producing art and articles for Lofoten islands are met by availability, daily use. We want to create a market hospitality and well organised excursions. when cruise ships come. We are happy to receive suggestions from the cruise lines Improvements: In the future, we will work about what their clients want. on improving high quality from the first meeting until we wave goodbye. The aim is that the guests want to return – giving continuous business to the Lofoten DESTINATION: islands and also the cruise lines. PORT OF BRØNNØYSUND Contact: Marita Ahonen [email protected] No. of calls/passengers 2014 / (Est. 2015): 12 (6) / 5300 (1100)

Shorex: I would have taken a stroll along DESTINATION: the quayside from the town centre to PORTS OF LOFOTEN Sørbyen in the oldest part of town. On this (LEKNES AND SVOLVÆR) route you pass the guest marina and can experience the small boats in the “coastal Contact: Sissel Hansen, town in the middle of Norway”. In historic [email protected] DESTINATION: Sørbyen you will find old wooden buildings No. of calls/passengers 2014 / PORT OF BODØ and narrow streets that create a great (Est. 2015): 76 (63) / 66,200 (74,000) atmosphere. I would also have wandered up Contact: Erlend A. Willumsen, on the Brønnøy Bridge for fantastic views Shorex: I would buy an organised Port of Bodø, to both the north and south. From there excursion so that I would be guaranteed [email protected] you also get a wonderful overview of the of seeing the unique selling points within No. of calls/passengers 2014 / archipelago containing the Vega Islands, the programme. Perhaps a half day trip (Est. 2015): 9 (11) / 4400 (15,300) which are on the UNESCO World Heritage from the Leknes Cruise Port with the list. Naturally, it’s also well worth a visit! first stop at Lofotr Viking Museum, the Shorex: On a day-trip to Bodø, I would site of the ancient Viking farm that was have prioritized seeing the fantastic USP: Brønnøysund is the first port when discovered by a farmer ploughing his Saltstraumen, the world’s strongest you come to Northern Norway. Here you land in the early 1980s. Today it has been maelstrom, which has an idyllic location find the legendary mountain Torghatten reconstructed and is considered to be an just outside Bodø. If I had time before the with a hole right through it and we’re archaeological sensation. Afterwards you ship departed, I would have stopped at proud that the Vega Islands are a UNESCO go to Nusfjord, which is one of the most one of the shrimp boats docked in the city World Heritage site. idyllic and best preserved fishing villages centre and bought a bag of fresh shrimps, in Lofoten. If you have the whole day and which I would have eaten at the marina Successful visit: Have a chat with the time to be active, stop for a stand-up- with my legs dangling over the side of the staff at the tourist information office. paddle course with Lofoten Adventure wharf. They can recommend walking routes and Company by the idyllic beach of Ramberg things to see. You need good footwear before you head to Å to visit the Lofoten USP: “Bodø by light” – Midnight Sun, Polar and clothes to suit the weather. We’re still Stockfish Museum. Night and Northern Lights. And we have a in Northern Norway although we are the unique history to share from the Cold War. southernmost town. USP: I must say it’s the legendary Lofoten fishery for the Skrei (winter cod) and Successful visit: I recommend the cruise Improvements: Brønnøysund is the dramatic landscape, which was passengers to use visitbodo.no to prepare continuing the work to develop and voted by National Geographic as the for their visit. You will find an overview of all quality assure existing excursions as well most beautiful islands in the world. The the available options – and there are many! as new ones. We are cooperating across picturesque villages of Henningsvær, various industries in order to provide the Nusfjord and Reine are among the places Improvements: A cruise network is in best possible experience for visitors to you can experience this at its best. Not the process of being established in Bodø, Brønnøysund. to forget the amazing Northern Lights which will ensure quality assurance and during winter and Midnight Sun during the product development, which will please summer, mesmerizing both tourists and the cruise lines and passengers alike.

14 CRUICE NORTH 2015 “SHOREX 2014”: INNOVATIVE PRODUCT DEVELOPMENT CNNS has worked in a targeted manner to develop a new menu of Shorex offers for the cruise market. The following list shows some of the offers the various destinations can present. Feel free to contact the specific destination for details and quotes and to visit Northern Norway and Spitsbergen to experience it first-hand!

Cruise destination New Shorex offers

Longyearbyen • Walks, cableway for coal transport • Dog shuttle from port to downtown Longyearbyen • Slow cruising in Isfjorden

North Cape • North Cape/Hornvika – The classical way to enter the North Cape Plateau • North Cape Café Theatre – Living at the North Cape • Winter Expedition – North Cape

Hammerfest • e-bike – town sightseeing • Fish Camp • The history of Adolf Lindstrøm

Alta • Northern Lights Cathedral • Overland trip to Hammerfest • Overland trip to Kautokeino

Tromsø • Concert at the Arctic Cathedral • Northern Lights photography course • Snowshoeing trek

Narvik • The iron ore industry • World War II history • Boat museum, Gratangen / Foldvik

Vesterålen • Aquaculture Vesterålen – Life in the sea • Inga Sami Siida – a reindeer herding family • Nyksund – refurbished fishing village

Harstad • Snow Fun – activities in the snow • The Trondenes Peninsula – a wide range of history • Culinary culture sailing trip – Anna Rogde

Lofoten • Full Steam – Henningsvær (production of cod liver oil) • The Glassblower in Vikten – storytelling • Aaland Gård – farm cheese factory

Bodø • The Cold War – ”The Spy City” • RIB safari • “The blue plate” - the importance of herring to Bodø

Brønnøysund • Prestøya Lighthouse • Traditional flatbread baking • Sømna Open Air Museum

CRUICE NORTH 2015 15 1 Svalbard / Spitsbergen - Longyearbyen Unique Selling Points: High Arctic nature and wildlife, explorers, ­adventurers and polar history Quay “Bykaia”: 300 m/9 m, Quay “Gamlekaia”: 90 m/5 m Shorex contact: Spitsbergen Travel, [email protected] Port contact: Port Manager Kjetil Bråten, [email protected]

7 Tromsø Unique Selling Points: Where your Arctic adventure begins, Northern Lights, Arctic adventures, the Arctic Svalbard capital powered by nature, world’s northernmost university, the “Paris of the North” and “Gateway to the Arctic Ocean” Quay Breivika: 102 m/11 m, 104 m­/ 1 Longyearbyen ­11.5 m, 150 m/11.5 m Quay Prostneset – City Centre: 200 m/8 m and 300 m/9 m Shorex contact: Arctic Guide Service, arcticguideservice.no or Farout, farout.no Port contact: Marketing Manager Harriet Willassen, [email protected]

9 Vesterålen

ten fo 11 Svolvær o l 11 Leknes Cruise Northern Norway & Svalbard: Cruise in the 12 Bodø

Arctic Europe y This map provides an overview of all the cruise destinations associated with our a network, Cruise Northern Norway & Svalbard (CNNS). w r Our cruise network was established to develop new shorex offers, create interest o n in turnaround operations and promote CNNS in collaboration with Cruise Norway. CNNS is an associate member of Cruise Norway. n r e If your cruise line or cruise company wants to come on a FAM trip to our ports and h destinations, please feel free to contact us. t r You will find contact details on our website, cnns.no. You will also find all o n ­information imaginable about each destination, including port information, shorex database, image gallery, sailing distances, downloads and turnaround opportunities.­ 13 Brønnøysund

16 CRUICE NORTH 2014 4 Honningsvåg / North Cape Unique Selling Points: North Cape, the ultimate place to see Midnight Sun and Northern Lights, life in the fishing villages, catching the Red King Crab, the Sami life and the reindeer migration and seabirds Quay North: 100 m/12 m 4 Honningsvåg / North Cape Quay 1: 150 m/10 m Quay 2: 70 m/10 m Quay 3: 125 m/10 m Quay West: 115 m/10 m Quay South: 80 m/10 m 5 Hammerfest Quay East: 80 m/10 m Shorex contact: Arctic Guide Service, [email protected] and Artico Ice Bar, [email protected] Port contact: Keth Lokke Pettersen, keth.lokke.pettersen@nordkapp.kommune.no Lakselv

6 Alta

7 Tromsø northern norway

8 Harstad Vesterålen

13 Brønnøysund 12 Bodø 8 Harstad 10 Narvik Unique Selling Points: World Heritage Unique Selling Points: Coastal culture, area, geology, where Northern Norway trade history, defence history, the Unique Selling Points: Viking, starts/ends and trade history “spy city”, the modern service centre medieval and military history quay 1: “Gårdsøya”: 250 m/25 m and the Saltstraumen Maelstrom Quay “City centre”: 300 m/9.3 m Quay2: “Central Port – town centre”: Quay1 + 2: City Centre 150 m/7 m and Shorex contact: Gro Dagsvold, gro@ 140 m/6.2 m 200 m/7 m destinationharstad.no Shorex contact: Charlotte Grøtheim quay Rønvika: 1: Rønvika 300 m/8 m Port contact: Port Manager Olsen, [email protected] 2: 150 m/9 m 3: 210 m/8.4 m Ivar Hagenlund, port contact: Port Manager 4: 200 m/8.5 m [email protected] Sølvi H. Kristoffersen, Shorex contact: Magic North, [email protected] Kirtsen M. Holmen, 6 Alta [email protected] Unique Selling Points: Northern Port contact: Port Manager 11 Lofoten - Leknes Lights, the Sami and Alta River Ingvar M. Mathisen, [email protected] Unique Selling Points: The Lofoten Quay Terminalkaia: 265 m/10.2 m seasonal fisheries, spectacular nature Quay Marinekaia: 63 m/12.5 m and Viking history 9 Vesterålen (Sortland) Shorex contact: Henriette B. Eilertsen, Quay 1: 230 m/10 m Unique Selling Points: Amazing nature [email protected] y Port contact: Port Manager a Shorex contact: Arctic Guide Service, and wildlife, whale safaris year-round, [email protected] or life in and by the sea, the fishing Arnt Trygve Nilsen, w Farout, farout.no industry (historical and modern) [email protected] r Port contact: Port Manager Quay: 450 m/7.5–12 m o Ann-Helen Ernstsen, ann-helen. Shorex contact: Ssemjon Gerlitz 5 Hammerfest [email protected] [email protected] n Unique Selling Points: The world’s Port contact: Port Manager n northernmost town, from Pomorian Hugo Næss, 11 Lofoten - Svolvær trade to energy town (5 energy r [email protected] e Wide body aircraft Unique Selling Points: The Lofoten sources), Meridian/land surveying h winter fishery, spectacular nature and history t Viking history 10 Narvik Quay 1: 220 m/9 m r East Quay: 214 m/6 m Unique Selling Points: Polar Park, The Quay 2: 120 m/8 m o West Quay: 122 m/10 m Ofoten Line Railway / Ore industry and Quay 9: 300 m/12 m n Medium body aircraft Shorex contact: Arctic Guide Service, World War II history Shorex contact: Knut Arne Iversen, [email protected] or Quay “Fagernes”: 250 m/15 m [email protected] Farout, farout.no Quay “Pier 1”: 140 m/15 m Port contact: Port Manager port contact: Port Manager Shorex contact: Grethe Parker, Per-Åge Hansen, CNNS Cruise-destination Kjell H. Hanssen, [email protected] [email protected] [email protected] port contact: Maritime Manager Øistein Kaarbø, [email protected]

CRUICE NORTH 2014 17 68°41´53”N Welcome to Vesterålen 15°24´49”E and Sortland Vesterålen welcomes you year round to whale safaris under the midnight sun and Cruisewinter fishingport Longyearbyen,under the northern lights. promonorge.no - Svolvær promonorge.no one of the world’s most fascinating destinations

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SPITSBERGEN TRAVEL, YOUR SHORE EXCURSIONS PROVIDER IN SPITSBERGEN • MidnightLongyearbyen Sun Adventures is one of the• world’s Northern most lights fascinating adventures towns. Located at 78 degrees north, it is offi - [email protected] • Naturecially and the bird northernmost Safari town• inLively the world. fishing An unusual, villages modern and international tax free sett lement Tlf: +�� �� �� �� �� • Samijust Culture 1300km and from the North• Pole. Boat Longyearbyen and fishing welcomes trips visitors to our slice of the Arctic, a safe www.spitsbergencruise.no Salmonhaven fishing in the otherwise harsh• and Whale wild landscape, watching where polar bears roam and the elements rule. With • Boattripour highlyto Trollfjorden knowledgeable and• Bird well-trained and seal guides, Safari Spitsbergen Travel has been a vital force in the • Kayakingdevelopment Eagle S ofafari Longyearbyen• Museums as a ‘Mecca’ for adventure. Be it hikingwww.sortland-havn.no or Champagne tasting, a fj ord safari in high-powered open boats or a guided visit to the prize-winning Svalbard Museum, Spitsbergen Travel ensure that your guests have the opportunity to experience all this unique town has to off er.

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18 CRUICE NORTH 2015

26 CRUICE NORTH 2013 The region of opportunities Five years ago the cruise ports in Northern Norway and Svalbard made a decision to form a regional cruise network. By joining forces, they aimed to strengthen the individual ports. Harriet Willassen (Port of Tromsø) and Åse-Lill Barstad (Visit North Cape) are two of the people behind the regional cruise network.

CRUISE NORTH MAGAZINE between cruise ships and aircraft, we the biggest destinations. The number can offer shore excursions in summer as of passengers is increasing and more Both ports have more than 100 calls per well as winter. There is an abundance of passengers are going on tours. However, year. Nearly 120,000 cruise passangers opportunities to arrange overland trips by as a percentage of the number on board, arrive every summer and slowly but surely bus. This is something we hope the cruise sales are declining. How do you explain a few in the winter too. However, it’s still lines will take advantage of in the future this decline in onboard sales, and what the case that only 15% of cruise traffic because we are convinced that this is a can the destinations do to meet this to Norway – and just one percent of the sensible way to go. Shorter cruises and challenge? total European cruise traffic – sails up to even greater experiences is a win-win “It has become cheaper to go on cruises Northern Norway and Svalbard. situation for the cruise line and the and this attracts less affluent groups. passenger.” Meanwhile, passengers are far more It’s not really an exaggeration to say enlightened about existing offers than that the cruise industry has not quite The proportion shorex sales aboard was the case earlier, but the economic discovered Northern Norway and the cruise ships have dropped and this development in key target markets has Svalbard yet. In recent years there has has provided a challenge for some of weakened. In order to meet this compe- been major focus on opportunities for tition, it’s a sensible strategy to get turnaround ports in the north, where cruise lines, agents and destinations major airports with good capacity and The Chair of the to cooperate more closely so they can adjacent ports play a key role. What will it CNNS Board, Harriet offer packages that are not available take to gain market share? Willassen, is the for purchase in the same combinations “The trend is towards increasingly Marketing Manager elsewhere.” shorter cruises and, on the face of it, of the Port of this is a disadvan­tage for a region that Tromsø. The cruise lines and agents are looking requires a long voyage to reach. But if we for innovative shorex offers that differ- manage to turn this disadvantage into entiate the ports. Holland America Line, an advantage, for example by facili- for instance, has stated that the shorex The Deputy Chair tating turnaround operations in Northern offers at the ports are too similar. What is of the CNNS Board, Norway, then ­opportunities that weren’t CNNS doing to address this? Åse-Lill Barstad, even dreamed of a few years ago will “CNNS has had a project aimed at is the Tourism immediately open up,” say Willassen and ­developing new and better shorex offers, Manager of Visit Barstad in agreement. “By exploiting the and we are now starting to see the North Cape. time when passengers are being moved results of this. Our destinations are

CRUICE NORTH 2015 19 presenting new ways of thinking about shorex and we have also become more conscious of being innovative. Providers who don’t renew themselves risk being left behind. It’s important that the cruise lines and agents offer these new shorexes on board so that we get sales. Perhaps this is the biggest challenge we face.”

At the start of the 2015 season we are experiencing a dramatic fall in oil prices, which may only be short-lived. The Norwegian Krone (NOK) has also weakened against the Euro and Dollar. This must have a positive effect on the traffic to the “high-cost country” Norway, while the fuel argument is also weakened slightly in relation to long sailing distances. “Generally speaking, this is good news for the Norwegian travel industry, for the cruise lines and not least for the cruise passenger. Norway has traditionally been We are blessed with some natural phenomena that no considered a high-cost country, but if we one can match – the Northern Lights and the Midnight gaze to competing countries it’s fair to say that these differences have evened Sun. Most of the region is sparsely populated, and our out significantly in recent times.” region is one of the few on earth where it’s still possible to experience “nothing”. There are not too many places left In 2014 Northern Norway and Spitsbergen (Svalbard) managed for the where urbanites can experience that. first time to take market share in Norway. The northern cruise region increased traffic by 6%, while Norway as a whole experienced a decline of 10%. How would Norway. The growth in the south has been reflected in the statistics. In addition, you explain these numbers, and what can strong in recent years, while our region Northern Norway has a number of unique be done to sustain this growth? has experienced steady growth. Northern qualities that you won’t find elsewhere in “What we are seeing is possibly a levelling Norway has experienced great success the world...” out of the traffic in parts of Southern with winter cruise and this is clearly What are such unique selling points for Northern Norway & Spitsbergen? Norway is marketed under the slogan “Powered by Nature” and the further north you travel the more you experience this. The entire region offers a wide variety of opportunities for physical activity to challenge all your senses.”

For many, it comes as a real surprise to discover how mild the climate is considering how far north it is. The Gulf Stream gives us ice-free ports and really quite pleasant temperatures when we compare ourselves with other destina- tions at the same latitude. “Yes that’s true and we are also blessed with some natural phenomena that no one can match – the Northern Lights and the midnight sun. In addition, the region is also far more inhabited than many people imagine. Most of the region is sparsely populated, and our region is one Photo: Kjell Ove Storvik of the few on earth where it’s still possible

20 CRUICE NORTH 2015 lished in 2011. Several ports now get ­opportunities to present unique and exotic experiences. Bodø has an exciting history from The Cold War, Narvik was the scene of important events during World War II and Sortland wants to profile itself on the marine life and fishing and aquaculture industries. Everyone’s heard of Norwegian salmon. Cruise passengers now have the opportunity to experience modern salmon farming. We believe what Costa is doing in 2015 is a smart solution this will surely be copied by other cruise lines.

The cruise lines are looking for new ­destinations. Are Murmansk and Arkhangelsk attractive enough? After all, such destinations would lead to increased cruise traffic along the Norwegian coast since all the cruise ships must sail past our beautiful coast to get there? “Yes, both destinations are exciting, as are the opportunities in the White Sea. Russia is an exciting country, which we as neighbours really know too little about. In addition, it will be exciting for cruise passengers to experience the Solovetsky Islands, which certainly ­represents a once-in-a-lifetime experience. CNNS has taken the initiative to organise a FAM trip to Arkhangelsk, which this serves Photo: Statsbygg as a signal to the cruise lines that this alternative is something that they should consider. When you combine this with to experience “nothing”. There are not many hidden treasures. The small ports the turnaround operations in Northern too many places left where urbanites can must be allowed to be small and offer Norway, it offers a completely a new and experience that. Nothing. Complete silence their unique experiences. CNNS has exotic opportunity for cruising.” and nothing to see apart from beautiful worked quite consciously to ensure that scenery. We can also offer an exciting each port differentiates itself through Four years have now passed since CNNS combination of urban and wilderness. its history, culture and industry. That’s was established. Are you satisfied with Northern Norway and Svalbard is genuinely how we can demonstrate our diversity. what has been achieved so far? Powered by Nature! We also have a strong desire that more “We believe that the cooperation within cruise ships will call at all the ports in the CNNS has shown results within a The two ports you represent attract 55% evening and overnight. In a region where relatively short space of time. Northern of the traffic to Northern Norway and we have daylight 24 h from May to August, Norway & Svalbard has emerged as a Svalbard? Secretly, should you wish that you don’t need to think 9 to 5 when you’re cruise region and is now in a stronger this proportion was slightly lower to the planning your itineraries ...” position in terms of both products and advantage of the many small cruise ports market. Our members are working to in the north? In 2015 Costa will sail with Costa make each other better, and we have “Yes and no. It would be beneficial for the ­neoRomantica to Lofoten, a voyage she a common channel for reaching out to largest ports if the calls were spread over has made many times before. The cruise the industry. Cooperation with Cruise several days. But we would prefer that ship will then call at Bodø, Narvik and Norway is also important for us. Norway’s the overall traffic to Northern Norway Sortland (Vesterålen), all of which are spearhead does a solid job, which we and Svalbard increases, and that to the ports located within a compact area and support actively. We believe it’s right to greatest extent possible this increase which Costa has not called at ­previously. focus on regions and not just on destina- goes to the many smaller ports we have This provides good opportunities for tions. The most important thing is that in the north. Unfortunately, many of the slow cruising with ample time for the the unique history, culture and industry of cruise ships are too big for the smallest passengers and low fuel costs for the our region is communicated better, and ports, but we would like to see medium- cruise line. A win-win situation like this that the cruise lines get the differentiated sized and smaller cruise ships calling at must be good news, especially consid- shorex offers they have expressed a ports which they have not traditionally ering that all seven cruises are sold out? desire for.” used. Seven ports have fewer than 30 “Absolutely, and this is at the very core calls a year, and among these we find of our objective when CNNS was estab-

CRUICE NORTH 2015 21 Experience Nordkapp 71°10’21’’ Visit us at www.visitnordkapp.net

NEW ATTRACTION! “Cave of Light” Welcome to the northernmost point of Europe and enjoy the wealth of facilities at Nordkapp

The North Cape Hall offers: • New film, Nordkapp Panoramafilm shown in a 160° widescreen portraying the four seasons at Nordkapp • Exhibition from the long history of North Cape as a travellers’ destination • Chapel of St. John - the northernmost ecumenical chapel in the world • Exciting gift and souvenir shop with a rich varity of beautiful items • Restaurant, cafe and bar with a fantastic panoramic view of the Arctic Ocean • Northernmost post office with at special North Cape mark

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22 CRUICE NORTH 2015 Slow cruising in the High Arctic

The majestic Isfjorden on the island of Spitsbergen offers great opportunities for a diversity of experiences within a small radius – glaciers, wildlife, cultural relics and small settlements. The recently established Svalbard Cruise Network is working to develop shorex offers in Isfjorden.

A major effort is underway in High Arctic Svalbard to develop facilities and products for the cruise market. The key words are a new port and shorex product development in Longyearbyen and Isfjorden.

CRUISE NORTH MAGAZINE shorex providers ready to take both realized within a timeframe of two to five smaller and larger groups on excursions. years. Located at latitude 78°N, Svalbard offers Brunvoll believes that Longyearbyen an easily accessible and well organized has been under-communicated as a Isfjorden destination for cruise ships. Ever since tourist destination and that it has great the first cruise ship arrived here 130 potential. “With our many museums, This vast fjord stretches from the west years ago, the High Arctic landscape attractions, relics of culture and of Spitsbergen to the east, virtually has had a magical force of attraction on ­opportunities for shopping, Longyearbyen dividing Svalbard’s largest island in two. cruise tourists. Highlights include the is well suited for organized excursions The settlements of Longyearbyen and distinctive geology, the abundant wildlife, as well as for guests who just want to Barentsburg are both located in Isfjorden. the enormous glacier termini and landing stroll on their own from the port,” says The fjord also has a number of smaller sites near cultural relics. Brunvoll, adding that obviously it is safe arms, one of which is Billefjorden. At the The Tourism Manager at Visit Svalbard, to explore the settlement on one’s own. head of this fjord, cruise passengers Ronny Brunvoll, is optimistic about the “Yes, you won’t encounter polar bears can go ashore for a guided tour of the future. “Svalbard will remain an attractive within Longyearbyen. But as soon as you abandoned Russian mining settlement destination because the archipelago head out of the settlement, it’s highly of Pyramiden, a former communist meets people’s needs to experience recommended to be in an organized group stronghold in the High Arctic. something unique and to get close to with a qualified, armed guide. It’s certainly Ronny Brunvoll believes Isfjorden, where nature. Our continued development as a necessary to be armed.” cruise ships are still permitted to use cruise destination, with particular focus As well as developing new shorex heavy fuel oils, has a huge potential as on Longyearbyen and Isfjorden, is aimed offers, work is underway to develop a cruise destination. “This fjord system at being able to provide even better better port facilities for the cruise offers the best of most things with glaciers, experiences for guests in the future.” ships. A new pier is planned along with a wildlife, cultural relics and settlements terminal building to provide comfort for everywhere. Through the Svalbard Cruise Longyearbyen the passengers. Another project in the Network, we are now working to prepare planning stages is a new access route even better for cruise traffic. Among The small Arctic metropolis of to ensure an easy, safe and interesting other things, we will develop guidelines for Longyearbyen is the best adapted cruise 2 km walk for the passengers between landing sites and suggested itineraries.” destination in the archipelago. There is the port and the centre of Longyearbyen. good infrastructure in place, including Hopefully, both of these projects will be www.visitsvalbard.com

CRUICE NORTH 2015 23 Port of Harstad – culture, history and coastal adventures!

The cruise port of Harstad offers wide variety of tailor- Destination Harstad, PO Box 654, NO-9486 Harstad made excursions and activities for passengers visiting [email protected] Harstad during both winter and summer. www.destinationharstad.no Tel. +47 77 01 89 89

Schedule your turnaround operations in Harstad and uti- Port of Harstad, PO Box 193, NO-9482 Harstad lise Evenes airport and the Port of Harstad. [email protected] www.harstadhavn.no Tel. + 47 77 00 12 10 Our authorized guides will ensure your visit is a memo- rable one!

Harstad Havn KF Sjøveien naturligst i Norge

WELCOME TO BRØNNØYSUND - Gateway to the World Heritage Area The coast of southern Helgeland with At the Norwegian Aquaculture Centre you over 12.000 small and big islands is the can get a glimpse of the life in the sea, home of a unique nature and cultural and learn about modern aquaculture, heritage which makes the coastal scen- from fish-egg to ready products of high ery exceptional. The Vega Archipelago quality. The Centre offers underwater Foto: Terje Rakke-Nordic Life DH Foto: Terje Foto: Brønnøy Havn KF Foto: Brønnøy Havn KF Brønnøy Foto: is on the UNESCO World Heritage List, cameras, feeding of fish, information in recognition of the fascinating interac- films and professional guiding. tion between the islanders and the eider ducks.

The famous Mythical Mountain Torghatten with its distinctive hole right through its Brønnøysund Cruiseport middle must be experienced. You can P.o.Box 65 walk a well-prepared path up to the N-8901 Brønnøysund hole, enjoy the fantastic view and walk Tel. +47 75 01 20 70 through the hole. www.cruiseportbronnoysund.no Foto: Ronny Lien Foto: Orsolya-Haaberg Foto: Orsolya-Haaberg Foto:

12 CRUICE24 CRUICENORTH 2013 NORTH 2015 Small and beautiful city Harstad is one of the cruise ports in our region with the fewest calls each year. However, this destination is now taking steps to improve both the infrastructure and shorex offers in order to make the gem of the Vågsfjord even more attractive for future cruise calls.

CRUISE NORTH MAGAZINE Three top-end restaurants in Harstad cruise quay will be to the east, but there are involved in this project and they will will also be a possibility to dock diagonally With a beautiful location on Norway’s ensure that the quality of the food served towards the north,” he says. largest island, Hinnøya, and surrounded matches the quality of the stories told. The East Quay, which is an extension by a picturesque Arctic coastal Harstad has an abundance of exciting of the current quay, will be approximately landscape, Harstad has much to offer historical sites. On the Trondenes 300 m long with a depth of 10 m. It will visitors. “In winter you can chase the Peninsula you will find one of Norway’s be a permanent ISPS quay. “The other Northern Lights and in summer you can most beautiful churches, the Trondenes quay will be for the Hurtigruten ships so enjoy the Midnight Sun at Nupen, Norway’s Church. For most people this is more than cruise will have access 24/7. However, most romantic place,” says Gro Dagsvold, a church; it is a symbol of tradition and the Hurtigruten quay will also be able to Cruise Coordinator at Destination history dating right back to the Viking be used for cruise calls, using temporary Harstad. era and the Middle Ages. The area was fences and security,” he says. “If these also significant during World War II. The plans are realized, the cruise capacity GOURMET AND CULTURE Germans built the land-based Adolf Guns in Harstad will more than double from here, which since the end of the Cold War 2018-19. The final decision will be made After participating in the CNNS network’s have been accessible to curious visitors. by June 2015,” says Hagenlund. signature project, Shorex 2014, Dagsvold is full of go-ahead spirit to develop new NEW CRUISE PORT shorex offers. “You can now have lunch or dinner at historic sites in Harstad while Port Director Ivar F. Hagenlund has experiencing exciting stories about the outlined ambitious plans for future port place you’re at. We have a strong belief development, which will be adopted The new plans that are designed that this will be popular among our cruise in the near future. “We want to build a to attract more cruise calls to the guests,” she says. completely new port in the city centre. The Port of Harstad.

CRUICE NORTH 2015 25 Something to suit every taste This overview includes all relevant large-scale festivals, sporting events and cultural events for cruise passengers. You will also find photos and links on our website: cnns.no

North Cape Tromsø The North Cape Festival Month: June

North Cape Film Festival Month: September nordkappfilmfestival.no

Alta

Northern Lights Festival (Nordlysfestivalen) Month: January / February nordlysfestivalen.no

Tromsø International Film Festival (TIFF) Month: January tiff.no

Sami Week in Tromsø

Photo: Kjell O. Brun Month: February (Sami National Day, February 6) Finnmarksløpet (sled dog race) msm.no Month: March Midnight Sun Marathon finnmarkslopet.no Month: June msm.no

26 CRUICE NORTH 2015 RidduRiddu (international indigenous people’s festival) Month: July riddu.no

Harstad Arts Festival of Northern Norway (Festspillene i Nord-Norge) Month: June festspillnn.no

Arctic Race of Norway Lofotr Viking Festival (International cycling race) Month: August Month: August lofotr.no letour.com/arn

Bodø Narvik Nordland Music Festival – Winter Winter Festival in Narvik Month: March musikkfestuka.no Month: March vinterfestuka.no Nordland Music Festival – Summer Arctic Race of Norway Month: August musikkfestuka.no (International cycling race) Month: August Bodø International Organ Festival letour.com/arn Month: April biof.no Lofoten Lofoten International Chamber Music Festival Brønnøysund Month: July Rootsfestivalen lofotenfestival.com Month: July Cod Fishing World Championship rootsfestivalen.no Month: March Torghattmessa vmiskreifiske.no Month: July Annual three-day trade fair in South Helgeland combining enter- tainment, information, sales promotions and amusement – and with a lively atmosphere right in the thriving Brønnøysund. torghattmessen.no

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1 Holmen Husky: Dog sledding for dummies 2 Sorrisniva Igloo Hotel: A new hotel is built every year. 3 Risten Eira from Maze: I’ll never forget this storytelling. 4 Verdensteateret in Tromsø: Dating from 1916, it’s the oldest operating cinema in Northern Europe. 5 Polaria: The Arctic in a nutshell 6 Tromsø Villmarksenter: Happy girls and playful puppies 7 Henry Johnsen at Stella Polaris, Bodø: You are one of the most talented guides I have ever had the pleasure of meeting. All Photos: Erik JoaCHimsen /CNNS Northern Lights cruising in Northern Norway: This is only the beginning This is a travelogue from a wonderful “work well as the winter ones! The Northern Lights Cathedral, built holiday” in our beautiful region. I can never get in 2013, is a gift to the town and its visitors. It’s a work of art at the end of the enough of Northern Norway. main street, whether you admire it from the outside or from the inside; a quiet, aesthetic room where you can see the Story by: Erik Joachimsen tions, but that’s the way it worked out this Northern Lights through an artist’s eyes. time. After an expert lesson in dog sledding by Let’s just call them the client because it’s Eirik Nielsen at Holmen Husky, we continue really immaterial who accompanied me Compact adventures to Maze, the Sami village that was actually on this journey. The central characters destined to be inundated when the were the people we met, the experiences ALTA - The client flew directly from hydroelectric power plant was developed we participated in, the beautiful scenery Europe to Alta, the “town of the Northern here around 30 years ago. Thankfully that and the wild weather we encountered Lights”. Alta is one of my favourite places didn’t happen. Risten Eira from Cavzo during a four-day journey just before in the north. It’s maybe not the prettiest Safari shares a moving story with us as Easter in 2014. town, but my word what an exotic and we enjoy coffee brewed on the fire; from Alta. Tromsø. Bodø. Lofoten. Four days professional place. And there’s a vast life as reindeer herder, to getting engaged packed with experiences, personalities, number of shorex offers within a small and then the wedding with several food, culture and nature. This is one of radius. If there was an Olympics for thousand guests. She perfected the art of many golden combinations. It could just adventure tourism, Alta could without storytelling and demonstrated the Sami as easily have been four other destina- doubt host it – the summer games as primal force at a high level. It’s the sort of

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1 Holmen Husky: Dog sledding for dummies 2 Sorrisniva Igloo Hotel: A new hotel is built every year. 3 Risten Eira from Maze: I’ll never forget this storytelling. 4 Verdensteateret in Tromsø: Dating from 1916, it’s the oldest operating cinema in Northern Europe. 5 Polaria: The Arctic in a nutshell 6 Tromsø Villmarksenter: Happy girls and playful puppies 7 Henry Johnsen at Stella Polaris, Bodø: You are one of the most talented guides I have ever had the pleasure of meeting. All Photos: Erik JoaCHimsen /CNNS Northern Lights cruising in Northern Norway: This is only the beginning experience that you never forget. My home town On the island of Kvaløya, another The slate quarry in Pæskatun, with dog sled and eager huskies wait, but an enthusiastic Trond Striefelt, is TROMSØ - It’s a bit strange but incredibly the weather gods were certainly not on always a success. How can someone exciting to come on holiday to your own our side. A brief snowshoe trek instead handle stone with such passion? Not to city, but that’s the way it was. We arrived concludes with coffee brewed on the fire mention Hans Ulrik Wisløff, the man who in the midst of the spring thaw, and the in the lavvu (Sami herdsmen’s tent). It’s guides King Harald to the salmon and is city didn’t appear at its loveliest. Maybe often the case with places like this, but himself the “king of the canyon”. What that’s never been quite the case because to fully experience the place you need to he and his family has achieved with it’s not architecture and aesthetics that meet the main person behind it. With her Sorrisniva, with a new igloo hotel and sell this city. The Arctic Cathedral is an tens of thousands of kilometres behind creative ice ­sculptures every winter, has exception, of course. Our guide impressed the dog team, Tove Sørensen is Tromsø’s been invaluable for the tourism industry with her knowledge and language skills wilderness centre. You saved the day in Alta. that were well above average, and the there and then, Tove! As the day turns to evening, we receive music and song made an impression with a lesson about the Northern Lights before the client. The classic attractions – the The city of the Cold War setting off to hunt for this phenomenon. cable car, Polaria and Ølhallen (the beer It was the most amazing Northern Lights hall) – all passed with flying colours and BODØ - The time is 8:15 am on Saturday, chase I have ever been on, even though as usual “Emma” delivered personal and most normal people are still asleep. it’s worth noting that we didn’t actually service and a wonderful lunch at one of The rigid inflatable boat (RiB) with see the lights. It was a glowing experience the city’s better restaurants, Emmas more than enough horsepower behind fitting of the company’s name, Glød, the Under. What Tromsø may lack in beauty, it it waits and chugs as we change into Norwegian word for glow. certainly makes up for in charm. warm clothes to prepare for a cold and

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8 The “Dragon Lady”, the U-2 spy plane at the Norwegian Aviation Centre: a plane that conveys the history of the Cold War! Stunning! 9 Flakstadstranda, Lofoten: Surfing the Arctic way. 10 Frode Hov at Hov: horses, golf and storytelling at their very best 11 Storvågan: a compact experience with a gallery, museum and aquarium accessible from the same car park 12 The Lofoten Aquarium 13 The Northern Lights Cathedral in Alta: It’s far more than a cathedral. 14 A rorbu in Storvågan: where the history is preserved in the walls 15 The Blacksmith of Sund: No trip to Lofoten is complete without meeting Tor-Vegard! 16 Terje Bøe: You are a reincarnation of the Viking chief. 17 Jim Olaisen in Nusfjord: The boknafisk was to the client’s liking. All Photos: Erik JoaCHimsen /CNNS

windy start to the day. We head towards Four seasons in one day produces the most beautiful products Saltstraumen with guide Henry Johnsen imaginable from local raw materials. The and Captain Knut Westvig as competent LOFOTEN - Weather and nature – that client was actually more than satisfied to crew. Henry is one of the best and most pretty well sums up Lofoten it. Add in sit in the upstairs café, enjoying a cup of knowledgeable guides I have ever met. encounters with people, places and coffee while watching the waves. And Knut has a level of experience that stories too for good measure. I have There were also plenty of swells at far exceeds most in the industry. We never visited Lofoten without meeting Unstad, where windsurfers from around are received on arrival at Tuvsjyen by Tor-Vegard Mørkved, or the Blacksmith of the world come to battle with the waves. the hosts and are returned to the Stone Sund, as he is better known. He is always However, on this particular day, the waves Age through storytelling and culinary obliging and he delivers what must be were too big. What makes a Brazilian experiences. one of the most beautiful and famous settle here? That was actually the big The U-2 spy plane nicknamed the mementoes from Lofoten: the cormorant. question from the client, and I think they “Dragon Lady” hangs majestically in its And the client each took one home with got to experience the answer. The storm own corner of the Norwegian Aviation them, so they will never forget the black- we encountered that day was one of the Centre in Bodø. The shooting down of this smith, Lofoten and Northern Norway. greatest experiences of the entire trip. plane over Smerdlovsk in the Soviet Union Jim Olaisen in Nusfjord, I promise you The rain and sleet came horizontally and 1960 created further tension between the that the boknafisk you served for lunch the fresh snow stretched almost down superpowers. The U-2 conveys its share proved a real hit with the client, as did to the pebbles on the beach. It sounds of world history, and is stunning too. your lively storytelling about the shop of priceless, you can’t experience that at And indeed, after a bit of a late night on all shops in Lofoten: the famous general home in Brazil... the town, we encounter another “lady”. store. Lofotr Viking Museum is perhaps the We had to go down to the quayside in Ditto Anders Tangrand, who stood region’s most professionally accom- Bodø to see Miss Aurora Borealis this sweating by the stove when we arrived plished museums. Or to put it more time. Unpredictable, but equally beautiful at his glassblowing studio at Vikten in correctly, experience centre. There’s little every time. “Cross check and report,” as ferocious weather. You can find glass- reminiscent of museums here, thank- they say on the plane. blowing studios all over the world, but there fully. The client is extremely impressed, is only one like this in Lofoten. As the waves although that doesn’t surprise me in the crash onto the majestic beach below, he least. Terje Boe is a reincarnation of a

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8 The “Dragon Lady”, the U-2 spy plane at the Norwegian Aviation Centre: a plane that conveys the history of the Cold War! Stunning! 9 Flakstadstranda, Lofoten: Surfing the Arctic way. 10 Frode Hov at Hov: horses, golf and storytelling at their very best 11 Storvågan: a compact experience with a gallery, museum and aquarium accessible from the same car park 12 The Lofoten Aquarium 13 The Northern Lights Cathedral in Alta: It’s far more than a cathedral. 14 A rorbu in Storvågan: where the history is preserved in the walls 15 The Blacksmith of Sund: No trip to Lofoten is complete without meeting Tor-Vegard! 16 Terje Bøe: You are a reincarnation of the Viking chief. 17 Jim Olaisen in Nusfjord: The boknafisk was to the client’s liking. All Photos: Erik JoaCHimsen /CNNS

Viking chief. Lofotr provides a reproduction on white sandy beaches by the open sea. who manage to sell the authentic, the of the Viking era through traditional The guests will come here anyway. unique, that no one believed in. poems, food and mead of world class. The client thanked me for inviting them The highlights come one after the other “DEDICATED and, to quote them directly, for “all the in Lofoten, just like mountains from the AND ­CHARMING” fantastic, dedicated, charming people we sea. Kalle Mentzen and Ragnar Riksheim met on our way”. at Full Steam were next. The seasonal If there’s one thing I really appreciate Lofoten fisheries, cod liver oil production about working in this industry, it’s being P + P = E and tastings as well as a heavenly fish able to show others what we can offer. dinner in authentic surroundings in Sometimes you really need to ask yourself After several years in the travel industry, Henningsvær feature on the programme. if you’re at work or on holiday. it’s slowly starting to dawn on me that The client was already impressed, and I The client was actually two people: a the combination of Person and Product think they still taste of roe in their mouth. Norwegian resident in the company’s is what creates an Experience. Without “That’s what it tastes like before the homeland and another person who is a these people who not only offer stories, industries destroy it,” said Kalle. native of that country. The latter was nature and local food, but also offer Next day: Svolvær. Blue sky. A hung-over somewhat sceptical beforehand, but themselves, we would not have been as fisherman is rescued at the last minute the Norwegian, who had “tricked” his professional as we actually now are. from a fishing boat that’s on fire. And colleague up here – knew what was in In conclusion, it’s about time I we can see what we could barely make store. The foreigner has completely expressed my thanks too. I would like to out the previous day. Frode Hov receives changed tune after the trip and is now express my thanks for being able to go us during his morning coffee at Hov. We working to convince the management on this journey in my assigned part of the didn’t really do anything there apart from that what initially sounded like a crazy world, and to thank all the personalities listening and asking questions. But it idea is actually just that. who work hard every day to make this was enough, Frode. They were already It’s precisely this madness that propels region an even better destination for convinced and you just reinforced their the uniqueness and contributing to the tourists from all over the world. faith. We only needed to mention in guests choosing us above Legoland, You’re the best people with the passing that you have an 18-hole golf Mallorca or the Pyramids. It’s precisely greatest experiences. course and that you offer horseback riding the people who move outside the “box”

CRUICE NORTH 2015 31 Your Gateway to Northern Norway & Svalbard

Northern Norway and Svalbard offer ultimate cruise opportu - On our website cnns.no you will find information about our nities. Our region is powered by breathtaking nature and offers shorex project, turnaround opportunities, winter cruise and a host of unique opportunities based on nature, culture and port information. In addition, you will be able to read news and activities. browse through our extensive photo gallery.

At Cruise Northern Norway & Svalbard (CNNS) we will do our Please do not hesitate to contact us if you would like to d iscuss utmost to facilitate the cruise lines and agents to provide an joint opportunities in Northern Norway and Svalbard. We will do outstanding service for passengers who visit our cruise region. our outmost to offer your cruise line or agency the best shore excursion opportunities and infrastructure in our cruise region We strongly believe that our future success will depend on our to create unforgettable adventures for your passengers ability to constantly improve existing shore excursions and develop new ones. Kindest regards CNNS also considers that turnaround operations in the north- Harriet Willassen Erik Joachimsen ernmost part of Europe are the key to success. Chair of the Board Managing Director

cnns.no

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