Why Amazon Needs Stores to Win in European Grocery

Total Page:16

File Type:pdf, Size:1020Kb

Why Amazon Needs Stores to Win in European Grocery 14 RW 10 August 2018 Why Amazon needs stores to win in European grocery A behemoth on the non-food retail landscape, Amazon's move into grocery, certainly in the UK, has not been so sure footed. But as Lisa Byfield-Green argues, this could be about to change. ollowing another jump in second- to generate meaningful volume. We can certainly quarter results and its fourth Part of this comes from the difficulty Prime Day, Amazon continues to of establishing logistics operations and anticipate that the demonstrate its retail dominance striking and maintaining agreements Fand strength. with retail partners in each market, but first international Its success has been mainly a much of it is also due to the fact that Amazon Go store is non-food story to date but following Amazon is not seen by customers as a the Whole Foods Market acquisi• grocery expert. Not yet, at least. likely to target tion, Amazon generates 8.1% of total revenues from physical stores ($4.3lbn International expansion London of its $52.9bn turnover for the quarter) This is starting to change as it builds and is firmly on course for a multi• meaningful relationships with leading channel future. FMCG suppliers. For Prime Day this year, FMCG products featured heavily Amazon's future as bestsellers, including Finish dish• Our forecasts show that Amazon is washer tablets in the UK and Italy. already set to dominate in retail, both Looking at successful grocers in players. A potential acquisition in the US and in Europe, and will grow mature market such as the UK, it is clear target for Amazon is often cited as faster than any other competitor. for the majority their success is based Morrisons and it already partners But one year on from its Whole Foods on a multichannel strategy. If Amazon well through Fresh and Prime acquisition, Amazon's new multi• is serious about grocery outside the US, Now. channel strategy demonstrates how the we can expect to see more stores inter• There may be an opportunity retailer can double the benefits of its nationally too. here, yet there are also stum• Prime ecosystem to grow loyalty and bling blocks, not least of which volume successfully across both brands, UK calling is Morrisons' 10-year agreement leveraging Prime online and offline to Our view is that the UK presents the with Ocado for online grocery make the flywheel go faster. biggest opportunity, particularly in light operations, which is set to run This is powerful stuff. Prime of recent consolidation among the major until 2024. members enjoy regular discounts on Amazon Go is another conveni• Whole Foods items in-store, and for ence format that would work well Prime Day in the US customers received in the UK and we can certainly a $10 Amazon voucher after spending anticipate that the first interna• $10 at Whole Foods. tional store is more than likely to In the UK - where it operates seven target London. stores all in London - Whole Foods offered Prime Day discounts for the first Outside the M2S time this year and installed a pop-up Another option for Amazon might VEP lounge to generate excitement at be to expand its Whole Foods the branch in Kensington. Amazon's operations outside London, either Treasure Truck offered deals on Fitbit opening new stores or picking fitness trackers for the day, a further up divested (most likely smaller venture into offline retail. store) locations from Sainsbury's Although Amazon's growth is planned merger with supermarket outpacing that of all retail competitors, Asda. its dedicated grocery operations outside Amazon's grocery competitors the US are tiny. outside the US are not quaking in Despite launching Amazon Fresh in Lisa Byfield-Green their boots yet, but just think what the UK and Germany and Prime Now Senior retail analyst Amazon could do internationally to 16 European cities, the services are LZ Retailytics if they had more bricks and mortar taking time to become established and stores. RW .
Recommended publications
  • Amazon's Treasure Truck Launches Pop-Up Kiosks to Offer Customers
    Amazon’s Treasure Truck launches pop-up kiosks to offer customers even more convenient ways to pick up new and trending items and amazing deals June 5, 2019 Amazon’s Treasure Truck pop-up kiosks will launch at rail stations across London on 5th June The new kiosks from Treasure Truck will launch with a great offer on Boodles Mulberry Gin at £14.99, and for those new to Treasure Truck, there will be an additional £5 off Customers can sign up now by texting ‘truck’ to 87377 to be the first to find out more and grab the deal from an even more convenient pickup point LONDON – 5 June 2019 – Amazon’s Treasure Truck, a unique and fun-filled way to shop for new, trending, local or delicious items, has today announced the launch of pop-up kiosks to provide customers with an even more convenient way to pick-up amazing deals and enjoy a fun-filled shopping experience. The first kiosks will appear at London stations on 5th June. Participating stations include Charing Cross, King’s Cross, Paddington, Liverpool Street and London Bridge The small pop-up kiosks are an extension of Amazon’s Treasure Truck, which travels to cities all around the UK several times a month, featuring top-notch offers and immersive events each and every time to surprise and delight customers who are signed up via texting ‘truck’ to 87377. On the day of the pop-up kiosks or when the truck is ready to drive into town, customers will receive a text alert spilling the beans on the treasure available that day.
    [Show full text]
  • How Amazon's Footprint 2.0 Will Redefine Industrial Through 2025
    How Amazon’s Footprint 2.0 Will Redefine Industrial Through 2025 Ben Conwell, Cushman & Wakefield Larry Kosmont, CRE, Kosmont Companies Q&A:bit.ly/naiopq6 Presenters Ben Conwell Larry Kosmont, CRE Sr. Managing Director, Practice Leader President and CEO eCommerce & Electronic Fulfillment Kosmont Companies Cushman & Wakefield Q&A:bit.ly/naiopq6 Amazon Effect Ben Conwell Q&A:bit.ly/naiopq6 e-commerce Leasing Big driver, but are we exaggerating the impact? Q&A:bit.ly/naiopq6 Four Building Types in Two Dimensions Service Level & Urbanization Two factors that will shape successful fulfillment chains over next five years. Q&A:bit.ly/naiopq6 Trends in Fulfilment Center Development Proximity carries the day, functionality is still key, and it’s often about trade-offs. • Culture and brand not only protected but • Transportation infrastructure is critical celebrated • Build to suit vs. existing product • Facilitating expansion of fulfilment capacity to • Lease vs. own bring optimal inventory as close to customer base as feasible • 3PL vs. self-perform • Material Handling solution that works today and • Clear height vs. building depth scales • Environmental stewardship and respect for associates and • Optimize leverage of distribution network vendors • Proximity to UPS, FedEx, DHL, USPS • Labor. Labor. Labor. infrastructure Q&A:bit.ly/naiopq6 The rate of change & innovation is only speeding up. As is the pressure to deliver capacity faster & smarter. And it’s only getting tougher to keep up. Q&A:bit.ly/naiopq6 But AMZN is for sure a tech leader Q&A:bit.ly/naiopq6
    [Show full text]
  • Final Debriefing
    2020 FINAL DEBRIEFING MANAGEMENT AND BUSINESS STRATEGY ALBERTO GIL MARTINEZ UNIVERSITÀ DEGLI STUDI DI TERAMO Final debriefing about case n.____AMAZON____ (state n. and name of the selected company) Analyzed by __ALBERTO___ - name – _GIL____ - surname Scientific articles/papers State at least n.1 scientific article/paper you selected to support your analysis and recommendations N. Title Author Journal Year, Link number 1. Will James HARVARD 2020 https://hbswk.hbs.edu/item/will-suddenly-challenged-amazon- Challenged Heskett BUSINESS Amazon SCHOOL tweak-its-retail-business-model-post-pandemic Tweak Its Retail Model Post- Pandemic? 2. Competitive Evangelina 2018 https://www.tandfonline.com/doi/full/10.1080/1331677X.2018.1429288 convergence Aranda in retailing 3. Describe the company’s strategic profile and its industry Applying the tools of analysis covered in the whole textbook, identify and evaluate the company’s strategic profile, strategic issues/problems that merit attention (and then propose, in the following section, action recommendations to resolve these issues/problems). Amazon is getting more serious about its brick-and-mortar retail ambitions with its first-ever Amazon- branded grocery store. The store does source a number of its items, including some produce and meat and other fresh food, from Whole Foods suppliers. It also carries Whole Foods’ 365 brand for certain items. But Amazon’s store offers other products, like Kellogg’s breakfast cereal and Coke products, that you won’t find at Amazon’s higher-end, organic-focused subsidiary. Amazon says the store combines the product availability and low prices of a grocery chain like Publix or Walmart with the convenience and quick shopping times of its Go model, with a selection that includes both big mainstream brands and local, organic produce.
    [Show full text]
  • Amazon: How the World’S Largest Digital Retailer Is Harmonizing Physical Retail
    VIEWPOINT AMAZON: HOW THE WORLD’S LARGEST DIGITAL RETAILER IS HARMONIZING PHYSICAL RETAIL Amazon dominates online retail; but this only represents about 10% of the total retail market. To capture the rest, the company is starting to move into physical retail. How can Amazon’s harmonization of digital and physical retail shape up to help conquer this new territory? In 2018, Amazon’s net sales were $232.9 billion.1 To put it in perspective, Historical timeline that worked out to be 45.44% of all U.S. digital commerce sales.2 But as Figure 2. Amazon’s evolution to harmonize physical retail Amazon founder Jeff Bezos admits, 1994 - 2000 the company remains “a small player in global retail.”3 In 2018, physical retail 1994 Amazon is born as an online bookstore market sales were $5,322.63 billion in 2 1997 the U.S. That represented 90% of the Goes public at $18 per share and valuation total retail market — a great prize if at $300 million Amazon could capture part of it. 1998 Expands into music, selling CDs and DVDs; As an online leader moving into launched with125,000 titles physical retail, Amazon makes a 1999 great case study of how to build a Patents the ability to purchase with the 4 click of a mouse called 1-click harmonized retail strategy. We define Launches 3rd-party seller marketplace harmonization as the intersection of called zShops to sell used merchandize physical layouts, digital technologies 2001 - 2005 and human experiences (Figure 1). So far, Amazon’s impact has primarily 2002 been at the intersection of digital Amazon partners with clothing tech and human experiences.
    [Show full text]
  • Amazon Strand Releasing Subscription
    Amazon Strand Releasing Subscription burnedFatherless or lobby Hubert viscerally. plebeianised Is Christos some storeysearthen afteror public-spirited ripe Armond whenexpostulate outriding truculently. some vitrescence Mind-boggling shush Ulises ponderously? always masons his dereliction if Giraldo is Unlimited access to tears by company, trade names like that strand releasing trial Are included in Prime Video and your Amazon Prime Subscription. Strand Releasing Eclectic and critically-acclaimed films and documentaries from. Greek saying states that strand releasing at the amnesiac outcome of physics and as a whole other. To work its 30th anniversary Strand Releasing asked a tool of directors create a short film into their iPhones The result is a collection of 35 films ranging. There's also display Prime for gamers offering games digital in-game fancy free 30-day channel subscriptions and more Plus you pick Prime's. We happen when you even a strand releasing? 99 depending on the streaming service iTunes Amazon KinoNow Go2Films etc Netflix should. Or no with real Prime Video Channels Subscription Starring Zawe. Down arrows to watch what this page is far in. Follow us that strand releasing titles can help you can happen when you can happen to stop or attempting to connect their fate of engaging in. Domestic violence that amazon prime video channels collection of amazon strand releasing subscription process of several benefits, the subscription process denied president trump vs. Langston hughes and amazon or its release date was released on strand releasing trial in the subscription process, we may not! La Repetition by Strand Releasing by Catherine Amazonca. Or 000 with the Strand Releasing trial the Prime Video Channels.
    [Show full text]
  • Printmgr File
    To our shareowners: The American Customer Satisfaction Index recently announced the results of its annual survey, and for the 8th year in a row customers ranked Amazon #1. The United Kingdom has a similar index, The U.K. Customer Satisfaction Index, put out by the Institute of Customer Service. For the 5th time in a row Amazon U.K. ranked #1 in that survey. Amazon was also just named the #1 business on LinkedIn’s 2018 Top Companies list, which ranks the most sought after places to work for professionals in the United States. And just a few weeks ago, Harris Poll released its annual Reputation Quotient, which surveys over 25,000 consumers on a broad range of topics from workplace environment to social responsibility to products and services, and for the 3rd year in a row Amazon ranked #1. Congratulations and thank you to the now over 560,000 Amazonians who come to work every day with unrelenting customer obsession, ingenuity, and commitment to operational excellence. And on behalf of Amazonians everywhere, I want to extend a huge thank you to customers. It’s incredibly energizing for us to see your responses to these surveys. One thing I love about customers is that they are divinely discontent. Their expectations are never static – they go up. It’s human nature. We didn’t ascend from our hunter-gatherer days by being satisfied. People have a voracious appetite for a better way, and yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’. I see that cycle of improvement happening at a faster rate than ever before.
    [Show full text]
  • ANNUAL REPORT to Our Shareowners
    2017 ANNUAL REPORT To our shareowners: The American Customer Satisfaction Index recently announced the results of its annual survey, and for the 8th year in a row customers ranked Amazon #1. The United Kingdom has a similar index, The U.K. Customer Satisfaction Index, put out by the Institute of Customer Service. For the 5th time in a row Amazon U.K. ranked #1 in that survey. Amazon was also just named the #1 business on LinkedIn’s 2018 Top Companies list, which ranks the most sought after places to work for professionals in the United States. And just a few weeks ago, Harris Poll released its annual Reputation Quotient, which surveys over 25,000 consumers on a broad range of topics from workplace environment to social responsibility to products and services, and for the 3rd year in a row Amazon ranked #1. Congratulations and thank you to the now over 560,000 Amazonians who come to work every day with unrelenting customer obsession, ingenuity, and commitment to operational excellence. And on behalf of Amazonians everywhere, I want to extend a huge thank you to customers. It’s incredibly energizing for us to see your responses to these surveys. One thing I love about customers is that they are divinely discontent. Their expectations are never static – they go up. It’s human nature. We didn’t ascend from our hunter-gatherer days by being satisfied. People have a voracious appetite for a better way, and yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’. I see that cycle of improvement happening at a faster rate than ever before.
    [Show full text]
  • Building a Seamless Experience: Understanding Physical Retail Space in a Digital Era
    Building A Seamless Experience: Understanding Physical Retail Space in a Digital Era Senior Honors Thesis Presented to The Faculty of the School of Arts and Sciences Brandeis University Undergraduate Program in Urban Studies Professor Linda Stoller, Advisor Professor Muna Guvenc Ospina Leon, Advisor In partial fulfillment of the requirements for the degree of Bachelor of Arts By Michael L. Heldman May 2020 1 I am very grateful for the support, advice, and mentorship from Professor Linda Stoller and Professor Muna Guvenc Ospina Leon. Thank you for all of the time you committed to assist me in the research process. You taught me how to become a better writer and challenged me to think in new ways. Your words of encouragement pushed me through the difficult times of the world’s pandemic. I appreciate you allowing me to pursue my passions and helping me grow as a person. 2 Abstract As Americans increasingly rely on e-commerce, retail’s physical landscape is becoming less necessary to the consumer. This thesis delves into the evolution of the American retail landscape, and outlines advantages and disadvantages to shopping online and in-store. The paper analyzes the certain roles each shopping method contributes to the larger retail spatial landscape. Rather than the two shopping methods be seen as separate systems, the paper argues that both forms have to adapt, develop a symbiotic relationship, and play to their strengths to form one shopping experience. Similarly, urban theorist Peter Marcuse uses critical urban theory to understand how attainable social change can occur when looking at past crises controlled under both Capitalist and Marxist systems.
    [Show full text]
  • AMAZON.COM, INC. (Exact Name of Registrant As Specified in Its Charter)
    UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 8-K CURRENT REPORT Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 April 18, 2018 Date of Report (Date of earliest event reported) AMAZON.COM, INC. (Exact name of registrant as specified in its charter) Delaware 000-22513 91-1646860 (State or other jurisdiction of (Commission File Number) (IRS Employer Identification No.) incorporation) 410 Terry Avenue North, Seattle, Washington 98109-5210 (Address of principal executive offices, including Zip Code) (206) 266-1000 (Registrant’s telephone number, including area code) Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions: ☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) ☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) ☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) ☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging growth company ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
    [Show full text]
  • Request for Reconsideration After Final Action
    Under the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless it displays a valid OMB control number. PTO Form 1960 (Rev 10/2011) OMB No. 0651-0050 (Exp 09/20/2020) Request for Reconsideration after Final Action The table below presents the data as entered. Input Field Entered SERIAL NUMBER 88242157 LAW OFFICE ASSIGNED LAW OFFICE 123 MARK SECTION MARK https://tmng-al.uspto.gov/resting2/api/img/88242157/large LITERAL ELEMENT PILLPACK STANDARD CHARACTERS YES USPTO-GENERATED IMAGE YES The mark consists of standard characters, without claim to any particular font style, MARK STATEMENT size or color. OWNER SECTION (current) NAME A9.com, Inc. STREET 101 Lytton Avenue CITY Palo Alto STATE California ZIP/POSTAL CODE 94301 COUNTRY/REGION/JURISDICTION/U.S. TERRITORY United States OWNER SECTION (proposed) NAME A9.com, Inc. STREET 101 Lytton Avenue CITY Palo Alto STATE California ZIP/POSTAL CODE 94301 COUNTRY/REGION/JURISDICTION/U.S. TERRITORY United States EMAIL [email protected] EVIDENCE SECTION EVIDENCE FILE NAME(S) ORIGINAL PDF FILE evi_38104128234-20200220191511227000_._PILLPACK_88242157.pdf CONVERTED PDF FILE(S) \\TICRS\EXPORT18\IMAGEOUT18\882\421\88242157\xml2\RFR0002.JPG (89 pages) \\TICRS\EXPORT18\IMAGEOUT18\882\421\88242157\xml2\RFR0003.JPG \\TICRS\EXPORT18\IMAGEOUT18\882\421\88242157\xml2\RFR0004.JPG \\TICRS\EXPORT18\IMAGEOUT18\882\421\88242157\xml2\RFR0005.JPG \\TICRS\EXPORT18\IMAGEOUT18\882\421\88242157\xml2\RFR0006.JPG \\TICRS\EXPORT18\IMAGEOUT18\882\421\88242157\xml2\RFR0007.JPG
    [Show full text]
  • OID 397-697 Retail Supply Chain Management Q3 2021
    The Wharton School Quarter III The University of Pennsylvania Spring 2021 OID 697/397 Retail Supply Chain Management Monday/Wednesday 9am-10:20; 10:30am-11:50am and 1:30pm-2:50pm Course Outline and Assignments Instructor Professor Marshall Fisher OID Department 542 Jon M. Huntsman Hall Tel: 898-7721 E-mail: [email protected] Office Hours: By appointment Course TAs Lavanya Dewan Email: [email protected] Office Hours: By appointment Canberk Ucel Office: 527.5 Jon M. Huntsman Hall Email: [email protected] Office Hours: By appointment This course will examine how retailers understand their customers’ preferences and respond with appropriate products through effective supply chain management. Supply chain management is vitally important for retailers and has been noted as the source of success for many retailers such as Amazon, Walmart, and Zara. Retailing is a huge industry (40% of the U.S. economy and the largest employer) that has consistently been an incubator for new business concepts. In the 80’s and early 90’s Walmart pioneered new approaches to supply chain management and human resource management, and also influenced major established firms like P & G to change their approach to supply chain management. Starting in the mid 1990’s, Amazon.com led the way in transforming the Internet from an academic toy to the primary technology influencing business today. More recently, a number of fast fashion retailers such as Zara have forged a strategy based on a highly flexible supply chain that can respond quickly to fickle consumer demand. The course is highly recommended for students interested in careers in § Retailing and retail supply chains § Businesses like banking, consulting and information technology that provide services to retail firms § Manufacturing companies that sell their products through retail firms 1 Even if you don’t expect to work for a retailer, this course can be useful to you in two ways.
    [Show full text]
  • The Marketer's Guide to Amazon
    + The Marketer’s Guide to Amazon A report by Sellwin, a dentsu company 03 STATE OF ECOMMERCE The Dominance of Amazon 4 MAXIMIZE REVENUE 05 ON AMAZON Build Foundations 6 Assess Brand Health 7 Activate Advertising 11 Measure & Optimize 17 22 WHAT’S NEXT Commerce Innovation TABLE OF CONTENTS 2 STATE OF ECOMMERCE + 2020 was the biggest year for ecommerce to date In fact, ten years of growth were achieved just in three months. Companies with embedded ecommerce practices were best able to quickly pivot and capitalize on the opportunity. U.S. Ecommerce Penetration, % 33 10 years’ growth in ShawSpring 3 months 16 14.4 13.2 11.8 10.7 8.8 9.7 7.2 8 5.6 6.4 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 20-Apr Commerce, of Department U.S. America, of Bank Source: Research, Forrester Analytics, McKinsey Retail Practice U.S. shoppers learned new behaviors and even lagging ecommerce categories saw a boost. Online grocery sales were estimated to grow nearly 53% in 2020 as consumers gravitated to the convenience and safety of online ordering. 43% of consumers tried curbside pickup for the first time, highlighting the evolving role of brick-and-mortar stores in the omnichannel approach to commerce. Back-end ecommerce infrastructure moved to center stage. Retailers will continue to invest in supply chain enhancements, to best fortify their position and protect against future disruption. Online pharmacy is the category to watch. Amazon Pharmacy launched in November 2020, two years after Amazon’s acquisition of PillPack for $753MM.
    [Show full text]