COUN SHOP

DELTA HOSPICE SOCIETY

Date: Monday, January 14, 2013

Location: Annacis Room

Time: 4:30 - 5:00 pm

Presentation by: Nancy Macey Delta Hospice Society Executive Director

Background Materials: Submission by Delta Hospice Society

·1 BRIEFING REPORT

AGENDA FOR January 14, 2013 Meeting

Attendance: Mayor Jackson, Council Members, Staff Delta Hospice Society President Sharon Farrish, Executive Director Nancy Macey

1. Introductions

2. .Request for Reconsideration on the denial of a request made in a letter dated March 2012 for $100,000 compensation from the Corporation of Delta.

Delta Hospice is asking for reconsideration based on the following points:

0 More information needed to be provided about the work of the Delta Hospice Society and its independence from Fraser Health as an independent operator.

0 All landscape plans were approved by Delta and Occupancy Permits were issued

0 There was no disruption to the site until the excavation for the Sports Development Centre began.

0 The damage was severe and the landscape architect company refused to complete their responsibility (1 year warrantee) because of the 'infestation of rabbits' that destroyed all the landscaping - basically destroying all the design work, planting, I and visual milieu that had been created. The Society had no basis to hold the landscape architect to the contract.

0 The rabbits became the default between the trade and the landscape architect- each blaming all problems on the rabbits.

0 Delta Hospice was helpless and continued to replant even with rabbits as the patients and families could not be in an environment that was surrounded by dying plants.

0 Only when the municipality culled the rabbits was the Society able to move forward. While the original landscape plan could now be put in place, the Society had already replanted with more hardy plants to try to 'beat' the rabbits from ;j eating them - it would now be too costly to go back to the original plan .

0 Finally, money raised for this work to be done is borrowed and the Society is paying ·1 debt service rather than offering more services to the community.

3. Discussion from Council

4. Adjournment of Meeting

Delta Hospice Society Report for Meeting with Mayor Jackson & Council January 14, 2012 BRIEFING REPORT

Re: Delta Hospice Society Meeting with Mayor Jackson and Delta Council Members

Date: Monday, January 14, 2013,4:30 pm - 5:00 pm - Corporation of Delta location

Report: By Nancy Macey, Delta Hospice Society Executive Director

The follOWing report provides a brief summary of the Delta Hospice Society and its community impact so that municipal leaders have an understanding of how the community of Delta (North and South) is served .

The second portion of the report identifies the Society's financial condition and provides information regarding damages to the SOciety's assets at 4631 and 4635 Clarence Taylor Crescent. The purpose of providing this part of the report is so that the Mayor and Council understand the extent of the burden placed on the Society and the relative support that other non-profits in Delta have received from the municipality.

PART 1 - COMMUNITY IMPACT

Services: Attached are two brochures outlining the service offered as well as a summary of service outcomes for the 2011-2012 year.

Depth of services: Services are offered throughout all of Delta, in any location, at no charge other than minimal daily rate for residence of 30.52 set by the Ministry of Health. Components • Community program - Care Centre and Outreach (home, hospitals, care facilities throughout North and South Delta) • Residence program -Irene Thomas Hospice • Hospice Cottage Charity Shoppe - Tsawwassen

Financial Since 1992 - Delta Hospice has raised $ 7,363,815 towards community services. • Currently raise 90% of funding for community programs and raises funds for all furniture, equipment, non-medical goods and additional staffing for the residence. • Annual operating budget o Community Program $ 883,369 o Residence Program $ 1,601,470 (Fraser Health contribution 1,237,558)

Social Impact • Employ over 40 people • Recruit, train, mentor and support over 380 active volunteers throughout the organization • 47,500 volunteer hours contributed in 2012. • Refer to Statistical Information

, 1 :./ Delta Hospice Society Report for Meeting with Mayor Jackson & Cou'ncil January 14, 2012 BRIEFING REPORT • Offer practical, emotional, spiritual, social, financial, support to individuals and families. • Community / Care Centre - Services include information, resources, complementary therapies (relaxation, therapeutic touch, mindfulness-based stress reduction program, music therapy), equipment loan, individual and family counselling, at no cost, volunteer companioning (including driving" short term respite in the home, and supports listed above), referral to appropriate medical teams and resources and individual and group grief support for families, adults, children and teens. • Residence - provides end of life medical, social, emotional and spiritual care. • Delta Hospice employs all staff and is responsible for meeting: o BC government Facility Licensing Requirements o BC Government Public Health Requirements o Fraser Health Standards of Practice.

Capital Project July 31,2007 Signed a Letter of Intent with Fraser Health to provide operating funding for a 10 bed hospice residence in Delta and a 35 year lease for 1.3 acres of land Sept 15, 2007 Began $8.5 million Capital Campaign Nov 30,2009 Moved into Centre for Supportive Care Feb 15, 2010 First patient accepted into the Irene Thomas Hospice Dec 15, 2012 Society remaining debt with banking Institution $450,000

PART 2 - FINANCIAL BURDEN

Financial Burden from Property Damage • Society structural and landscape plans were approved by Delta • Project was completed and Building and Occupancy Permits were issued by Delta • Subsequently, land on the other side of Clarence Taylor Crescent was excavated for the development of the Delta Gymnastics Club/Sports Development Centre • The consequence of the disruption of the habitat of the rabbit population led to a major portion of rabbits migrating onto the Delta Hospice Site • Numerous detailed reports we re presented to Delta staff, and meetings were held to discuss the worked required by Delta Hospice to protect the existing building structure and gardens

Note 1: initial architectural drawings had three major components - the Centre, the Residence and the Gardens - the gardens being part of the therapeutic milieu important to the overall sense of healing and well-being of families and patients in both facilities. The landscaping plan was very comprehensive and planned to create maximum healing effect.

Note 2: The Delta Hospice Society is a social service agency and is independent from the Fraser Health Authority other than service contracts for medical services at the residence and Fraser Health Consult Team . All services are governed and operated by the Society and every penny earned goes toward enhancing the quality of life in Delta.

2 Delta Hospice Society Report for Meeting with Mayor Jackson & Council January 14, 2012 BRIEFING REPORT

Repairs Required After Operating Permit Issued

During the first year of operations, the Society was required to make significant changes to the landscaping plan to bring the site up to the Society's and Delta's standard. The Society was forced to try to use plants that were not ingested by the rabbit population and could not restore the gardens to the original landscape plan. (Rabbits eat everything) • The society had to respond quickly to the structural damage to ensure patient, family, visitor, staff and volunteer safety. (See pictures of hardscape damage to patios off patient bedrooms.) • Creative strategies were investigated and implemented to prevent further erosion of the . building foundation and patios (additional cost of construction trades for planning and repair) • There was damage from rabbits entering the hospice and eating electrical cords in the bedrooms. • There was additional housekeeping and outside clean up due to the extensive rabbit droppings on the walkways and patios on a regular basis. Being a medical facility, this was a serious issue.

NOTE: The replanting was done prior to the culling of rabbits by the Corporation. This has enabled the existing landscape to flourish which would not have been the case had the rabbits still inhabited the site.

Delta Hospice benefit from the Corporation • Annual Permissive Tax exemption for the Charity Shoppe in Tsawwassen • Some fees waved during construction of the project • A municipal grant was provided o 1995 to 1997 $15,000 o 1998 $10,000 o 1999 to 2003 $15,000 o 2004t02006 $lLOOO

I Current ONE-TIME request for $100,000 • For loss of plant material, plant replacement, labour, preventative work for future structural damage and repair of damaged hardscape. This issue was particularly sensitive as dying plant material was fin the face oj' dying people and their families.

Setting Precedence - Other Delta Non-profit Organizations All non-profits appear to receive permissive tax-exemptions - some significantly larger than others. Some organizations charge participants fee for service. Delta Hospice has no fee for service.

Service Agreements (Annual) ANNUAL FOUR YEARS . 1 Boy & Girls Club 113,000 452,000 :1 Deltassist 29,000 116,000 I Reach Child and Youth Development Centre 27,500 110,000 I Delta Arts Council ;j 52,300 209,200 ij ;~

3 Delta Hospice Society Report for Meeting with Mayor Jackson & Council January 14, 2012 :1 BRIEFING REPORT

Support for other agencies - amounts unknown

Delta Hospital- garden maintenance Delta Gymnastics Club - capital project contribution Kin Centre- 70,400 Museum and Archives - $369,500

Attachments: Brochures x 2 Letter to Mayor and Council Dated March 21, 2012 Society Outcomes Pictures of site damage List of plant damage

,I

:1 4 Delta Hospice Society Report for Meeting with Mayor Jackson & Council January 14, 2012 .J CLIENT COUNSELLING SERVICE 2011- 2012 2010 - 2011 2009 - 2010 2008 - 2009 COUNSELLING TEAM # Clients Served 553* 472 150 (ca 400) 52 (ca 400) (* + 91 walk ins) # Days of referral to staff contact for Clients Registered in 2011 2012 o days 157 133 89 31 1 day 39 41 41 13 2 days 4 5 11 1 3 days 5 6 2 1 3+ days 3 14 7 6 Primary Focus Supportive (Pre-palliative) 8 22 22 7 Palliative 41 65 45 16 Bereaved 150 93 71 27 Family & Friends 9 19 12 2 Location Ladner 64 79 47 12 Tsawwassen 57 59 66 25 North Delta 71 43 31 13 Other 16 18 6 2 Gender Male 69 56 51 20 Female 139 143 99 32 Initial Diagnosis Cancer 23 36 39 21 Other 18 35 22 7 Referral Source Self, Family, Friends 75 66 56 19 Home Care Nursing 31 18 28 10 Hospital 10 17 7 2 Rounds 0 0 5 2 Community Agency 61 63 45 16 Physician 14 10 7 3 Hospice Follow-up 17 15 2 Children - ages 3 - 7 9 a 2 2 8 - 13 11 1 7 2 14 - 18 14 8 18 8 # Children 34 9 27 12 STAFF TRAVEL TIME/HOURS 101.5 65 93 82 # OF COUNSELLOR CLIENT CONTACTS Acute 172 100 52 Res Care Facility 3 4 11 Home 155 164 278 Hospice Residence 532 350 23 Centre for Supportive Care 1186 700 GROUP SESSIONS Relax 49 52 45 Walking 51 51 42 Cancer 0 4 11 Grief/Loss 21 5 17 PROFESSIONAL SUPPORT # Family Meetings 52 30 7 4 # Sessions to Support FH Staff 114 132 28 7 # Sessions to Support FH Contractors 121 # Educational Sessions to FH staff 25 6 3 1 DHS VOLUNTEER OUTCOMES

Board Volunteer Hours 310 282 481 Cottage Volunteer Hours 32,263 30,273 30,114 Note: 277 - 2011 2012 Client Volunteer Hours 15,039 14,874 10,720 volunteer hours 47,612 45,429 41,315 from Cottage - submitted 08-May-12 # of Board Volunteers 8 8 8 # of Cottage Volunteer 178 174 174 # of Client Volunteer 112 104 105

CLIENT VOLUNTEER OUTCOMES VC? U:l)I\ITE 'E~ ;MAf.ff\GE~ .E, NJ ?:< ,", ,"< ~·· ~0, f~ ~ io~1,:'.~~r20~0 1:~: tOll ~; ,:~t ?0091 20i(L 20Q8 <:2,909 Volunteers Completing Training 30 35 13 13 New Volunteers Reg istered - DHS 23 26 9 4 Volunteers Exiting DHS 16 21 7 6 Volunteer Support Meetings 12 10 13 7 Support Meeting Attendances 226 303 178 102

Volunteer 1-1 Client 474 421 524 Bereavement Groups 445 381 401 # of Life Reviews 9 5 4

~ENtt{~ :; Fbit$U RP;O)n:l\lFtt,L\~ (bUTCOryi E$ :;c "'~.;:;,1 ~;o" ~' .. ~, # Visitors 6,151 6,138 5,002 2,002 # Phone Calls 10,003 11,241 9,504 4,982 Consultations with Walk-ins 91* 133 53 66 Communication Books Distributed 85 140 99 68 Mattress Loans 20 18 1,0 4 Other Equipment Loans 3 2 5 4 Delta Hospice Society HSAC Report Volunteer Service Outcomes April 1 ,2011 - March 31,2012

Volunteer Education # of Volunteers 'It Volunteer Hours Introductory (Basic) Volunteer Training Completed 30 1157 Volunteer Continuing Education n/a 998 Total Hours TOTAL 30 2155 2155 I

Volunteer Palliative Assignments # ofCli ents \If Volunteer Hours Volunteer Working 1-1 with Patient/Client 18 644 Volunteer Working 1-1 with Family 1 25 Volunteers Working with Palliative Groups 140 254 Volunteer Vigils 24 2667 Volunteer Shifts in Facilities I Resource Centres n/a 8,025 Total Hours TOTAL 183 11615 11615 I

Isettings # Volunteer Hours Acute I Hospital 29 2866 ,. Home Hospice Care I Resource Centre 2574 Hospice Residence 5872 Institutions (Other) 0 Residential Care Facility 274 TOTAL 11615

Referral Source # Referrals Community Agency 24 Family, Friend or Self 5 Home Care Nursing 18 Hospital 3 Physician 0 Rounds 0 Hospice Residence 0 TOTAL 50

13,770 IWKx 52 WKS 7

Volunteer Bereavement Assignments #I of Clients 1/ Volunteer Hours

Volunte er Working 1-1 with Patient/Client 5 474 Volunteers Working with Bereavem ent Groups n/a 445 Total Hours

, I 5 919 919 I

Settings 1/ Voluntee r Hou rs

Acute I Hospital 0 Home 427 Hospice Care I Resource Centre 445 Hospice Residence 0 Institutions (Other) 0 Residential Care Facility 47 TOTAL 919

Referral Source # Referrals

Community Agency 37 Family, Friend or Self 68 I Home Care Nursing 13 Hospital 7 I Physician 14 Rounds 0 Hospice Residence 17 TOTAL 156

TOTAL VOLUNTEER HOURS A+8+C 14,689 FTE EQUIVALENT (A + B +C) 137.5 HRSIWK x 52 WKS 7.5 JA Delta Hospice Society ~,~, di.?~ja.ut~

Harold & Veronica Centre for Supportive Care and STATISTICS Irene Thomas Hospice Site Area : 1.33 acres The Centre for Supportive Care, 10-bed Hospice Residence and Communal Garden provide Gross Area : Hospice Residence 12,200 SF ; comprehensive and integrated services throughout the continuum of hospice palliative care for Centre for Supportive Care 7,500 SF the community of Delta, BC. Completion Date: January 2010 Construction Cost: $7.2 million The Centre for Supportive Care offers a link between the community and the public health care system. The Centre provides support for individuals, families and care-givers at the time of SUSTAINABLE FEATURES diagnosis of cancer or other serious illness, at end-of-life and after an anticipated or sudden death. Creating a comfortable environment for its occupants, The goal is to assist families to manage care at home and reduce visits to hospital, emergency this project features innovative passive design, mech­ and doctor's offices. This facility functions as a resource and learning centre for education and anical and electrical systems systems such as: training for community, family members, volunteers and professional care providers. The design · • LEED Silver equivalent focuses on providing a welcoming environment that encourages people to seek information, • Optimized building envelope to minimize heat loss I resources, day and evening programs, counselling and specialist medical and psychosocial heat gain consultation. The Centre has large and small rooms for education and training, groups and • Geo-thermal system combined with high efficiency meetings, offices for the hospice palliative care physician, nurses, hospice counsellors, coordinator heat pumps and water based variable refrigerant :--. of volunteers and support staff. The staff and volunteers offer services within the Centre and in the flow (VRF) units community in homes, hospitals, hospice residences, care facilities, schools and businesses. • Radiant ceiling capillary mats and displacement ventilation in Hospice Residence suites The design of the Hospice Residence is as home-like as possible, while offering the necessary • Radiant heated floors in Hospice bathrooms medical care, to accommodate the person who is ill as well as family and friends. Ten private • Air-to-air heat recovery with pipe technology I bedrooms, each with an en-suite, open onto private patios and gardens. Family members are • High tech emergency generator welcome to stay overnight. Hospice staff prepare home-cooked meals on site and the dining and • T8 and compact fluorescent bulbs living room, sanctuary, quiet room, family room and outdoor gardens provide calm and peaceful • 60% energy savings compared to the Model National spaces. Specially trained registered nurses and licensed practical nurses are on site 24/7 and can Energy Code of Canada be a resource for families providing care at home. The Hospice offers options for care outside the hospital or home. PROJECT TEAM Client: Delta Hospice Society The third component of the facility is the Communal Garden, which is an important visual and Architect: DAArchitects + Planners physical amenity. A place for quiet contemplation or a stroll, the garden is centrally located to allow Structural Engineer: CWMM Consulting Engineers accessibility from the major gathering spaces within the buildings. While modestly planted, the Mechanical Engineer: Cobalt Engineering garden design allows for future enrichment in the years to come. Electrical Engineer: Cobalt Engineering Landscape Architect: DMG Landscape Architects 4631 Clarence Taylor Crescent, Delta BC V4K 4L8 Construction Manager: Kindred Construction ·1 www.deltahospice.org JA

('Ij U V'l ~ U CU ~ ...s::::: u lo... ('Ij I ('Ij '"1:j 3 3 Hospice Residence 3

HOSPICE RESIDENCE Entrance Vestibule 15 Comfort Care Room 2 Reception 16 Sanctuary 3 Care Team Leader 17-26 Suites 1-10 4 Alcove 27 Spa 5 Living Room 28 Quiet Room 6 Dining Room 29 Family Bathroom 7 Kitchen 30 Family Laundry 8 Pantry 31 Laundry I Linens 9 Medication Room 32 Staff Entrance 10 Nursing Station 33 Storage 11 Staff Area 34 Garage 12 Consultation Room 35 Mechanical Room 13 Storage 36 Garbage I 14 Family Room Recycling

CENTRE FOR SUPPORTIVE CARE ,------, Entrance Vestibule 12 I I Clinical Resource I I I I 2 Reception Nurse I Clinical I I .------~ ~ ------, 3 Lobby Nurse Specialist I ~ I i W R a L ------4 Business Centre 13 Counsellor l I I I I 5 Library 14 Counsellor 12 I 6 Care Centre 15 Prefunction Area i R1it

Coordinator 16 Fireside Room North I I 7 Coordinator of 17 Fireside Room South Q 11 Volunteers 18 Meeting Room i~~~b-J-.I~~!rr~n=~~~~::I::::n I I 8 Family Meeting 19 Donation I 19 I <) 5 10 I 9 Room Coordinator I I 00 I 9 Bereavement 20 Communication I I ~ Coordinator Coordinator I 10 Art Therapy 21 Executive Director i ~~ 8 6 7 : 11 Palliative Care 22 Associate Director i 9] DO I I Physician 23 Storage : r ------~ I I ~ ------I r------~ 24 Staff Area I I I I Centre for Supportive Care L__ ~ ______J SPECIALIZED CARE Visit us for information and support when living with cancer or other progressive life-limiting illness, or after the loss of a loved one.

HAROLD & VERONICA SAVAGE Learn about approaches that promote CENTRE FOR SUPPORTIVE CARE a sense of well-being and healing. The centre offers information, HELPLINE resources, individual and family LENDING LIBRARY counselling, complementary therapies, respite and INDIVIDUAL AND companioning through the journey FAMILY SUPPORT of illness and bereavement. PROFESSIONAL IRENE THOMAS HOSPICE COUNSELLING The architecturally designed home RESPITE offers a peaceful and comfortable setting where people and their VIGILS families can be in the last months or weeks of life. COMPLEMENTARY THERAPIES HOSPICE COTIAGE THRIFT STORE LIFE STORIES Our store offers a unique and welcoming place to volunteer and COUNSELLING to support services provided by THROUGH ART/PLAY the Society. GRIEF GROUPS DONATIONS REFERRAL .1 A tax-receiptable donation to the Delta Hospice Society plays a EDUCATION vital role in helping to extend the services to others. VOLUNTEER TRAINING

Harold Veronica Savage & Harold & Veronica Savage Centre for Supportive Care Centre for Supportive Care Integrated Holistic Care Call us at 604.948.0660 www.deltahospice.org No Fee - No Referral Required Delta Hospice Society ' ~ 4631 Cl arence Taylor Crescent Delta Hospice Society Delta, BC V41< 4L8 Supportive Care· Palliative Care· Grief & Loss Quality of Life Matters THE CARE TEAM The Delta Hospice Society, a non-profit, charitable organ­ ization, is the operator of the Irene Thomas Hospice. Experienced nurses, counsellors, support staff and volunteers are present to help enhance a person's experience in finding comfort, meaning, dignity and hope in life's final journey.

CARE NEEDS All care needs are provided including home-cooked meals prepared in the hospice kitchen. The dining and living room, sanctuary, quiet room, library, family room and outdoor gardens provide calm and peaceful spaces.

Each of the 10 bedroom suites opens onto a private patio and garden and has its own bathroom and shower, TV, phone, internet access and small fridge. Accommodation in each suite is available when a family member wishes to stay overnight.

REFEERRAL A referral to the Irene Thomas Hospice can be made by calling a member of the counselling team at 604.948.0660.

DONATIONS ponations are appreciated and help to support the long-term operations and care of the hospice.

The Irene Thomas Hospice is located in the serene setting of Ladner in Delta, British Columbia at 4635 To discuss making a gift or including Delta Hospice Clarence Taylor Crescent, and offers care outside the in your legacy giving: home or hospital. Call US at 604.948.0660

This West Coast architecturally designed facility provides a comfortable environment with natural Donations can be made online light and neutral colours, while offering holistic care for people at the end of life. www.deltahospice.org

or by mail: Delta Hospice Society 4631 Clarence Taylor Crescent Delta Hospice Society Delta, British Columbia V41< 4L8 ------Supportive Care· Palliative Care· Grief & Loss Quality of Life Matters

·· 1 Thursday, March 22, 2012

Mayor Jackson and Council Corporation of Delta 4500 Clarence Taylor Crescent Delta, BC V4K 3E2

Dear Mayor Jackson and Council,

RE: Damage to Delta Hospice Society Site from Rabbits

BACKGROUND The Delta Hospice Society was incorporated as a non-profit, charitable organization in 1991 with the purpose of relieving suffering and improving quality of life of people with cancer or other life-threatening illness, supporting their families, and offering a life-line to people following anticipated or sudden, unexpected death.

Since its inception, it has worked to develop a strong financial foundation to support the development and delivery of care . Today, the Society is financially self-sufficient as it has an operating business in Tsawwassen that supports the majority of services offered at no charge. 100% of all donations to the Society are directed to care and support, not administration or fundraising costs.

The Society is volunteer-driven with the support of skilled professional and support staff. People are served at home, in Delta Hospital, in care facilities, and in the Society's Centre for Supportive Care and Hospice Residence. The Centre offers day and evening programs, professional counselling, resources and is an outreach to people living at home to help them manage at home for as long as possible or to go on living after a loved one died.

CAPITAL PROJECT In November 2008, the Society began construction of a project that had 3 components: the Centre for Supportive Care, a 10-suite Hospice Residence and a shared garden. Each of these components are integral to delivery of a unique program of care that integrates the medical, practical, social, emotional, spiritual and financial components of family-centered care.

The garden component is vital to program delivery as it is an extension of the physical space shared by both patients and families in the two facilities. The landscape architect was directed to create a healing and supportive environment and a large budget was dedicated to the deSign and implementation of the garden component.

1 All landscape plans were approved by the Corporation of Delta. There was no feedback to the Society about a concern of rabbit habitation on the site. There was also no evidence of any rabbit popUlation at the time of beginning of construction.

RABBIT INFESTATION ON THE DELTA HOSPICE SOCIETY SITE The beginning of rabbit habitation on the site began when the site for the new Sports Development Centre and new skate board track was being prepared. All the bushes and ground planting between Paterson Park and the old skate board track were cleared. This destroyed the area which had been the habitat of the rabbits for many years. The Society's project was complete, including the landscape for the entire site.

MAINTENANCE In the last two years, an extensive amount of time was spent working with our landscape maintenance company to manage the damage to plants, the mess created by the digging and eating of plant materials and plant roots, and cleaning up the extensive droppings, resulting in considerably higher maintenance fees.

DAMAGE 1. All plant material was attacked by the rabbits and the majority of plant material killed by either eating plants themselves or digging up smaller plants or roots. 2. Existing cedar hedge had to be trimmed up 24+ inches (256 trees) 3. The integrity of the patios were ruined due to the burrowing of rabbits under the patio blocks 4. The foundation around both buildings was compromised and the lawn destroyed because of the extensive burrowing against the buildings. 5. There was almost two years of the site managing dead plant material; removal, replacement and ongoing raking and repairing from digging and burrowing 6. The landscape plan no longer existed due to the destruction of aII the plants except the perimeter hedge and some rhododendrons. 7. The Society could not complete the project with the o~iginallandscape architect company and had many additional costs from the trade due to the issue of whether plants that did not survive was due to the plant or the rabbit damage. Everything was blamed on the rabbits and the working relationship deteriorated with the trade, the architect and Delta Hospice. 8. There was staff time to deal with disposing of dead rabbits either on site or those hit by cars on the street as well as supporting other staff and volunteers distressed by the dead rabbits.

RECONSRUCTION 1. The original landscape maintenance company was not willing to continue to do the maintenance on the site. A local landscape company was hired to develop a new landscape plan that would attempt to put in plants that would survive with rabbit interference.

2 2. After much research, a treatment for the lawn and garden completely surrounding both buildings was developed. This included digging down 18 inches, 1 foot wide, lining with galvanized chicken wire, extending the chicken wire 1 foot across the top of I the soil under the grass, filing the space and adding 4 inch river rock to the entire I • 1 perimeter . 3. Planting area was reduced and replaced with grass to reduce the potential for more damage. 4. A 6 foot path of crushed rock was installed around the perimeter of the site on the outside of the site up to the fence to try to prevent digging under the fence from the adjacent field.

REQUEST FOR FINANICAL GRANT FOR COST OF DAMAGES TO THE SOCIETY Delta Hospice took on the enormous task of raising $8.5 million to build the capital project.

With only several admin staff (all the rest are front-line clinical or support staff), the funds were raised with only $1.5 million from government (BC Housing) and some fees waived from the Corporation of Delta. The shortfall was financed and the debt continues to be paid off.

The following list describes the work that was done: • Cost of redesign of the lawn and garden - putting in more turf and new, larger plant • Cost of the loss of plant material - table attached of all plants lost • Cost of new plants • Cost of labor involved in replacement of plants 1 • Cost in labour and materials for rabbit proofing the perimeter of both buildings • Cost of increased maintenance for two years • Cost of cleaning up dropping in public areas • Cost of repair of damage inside the hospice to electrical cords that were eaten

This extra expense must be paid for by donors and fundraising and is significant in light of the funds raised in the last two years and the substantial asset that has been provided for the community of Delta . Higher debt payments take away from being able to provide direct service to patients and families.

We believe there is some responsibility on the part ofthe Corporation of Delta and are making a one-time request for a grant to help cover the unexpected cost of damages to a landscaping , plan that was approved by the Corporation. .1 The exact cost to the Society for damages caused by the rabbits is difficult to determine as it would be very time consuming to pull out invoices for the repair and extra maintenance. We have estimated a cost of $100,000 for work and materials resulting from the rabbit infestation. Please find attached: • A copy of the budget for soft landscaping for $129,200 • A summary of plant description and damage

' 1 • Pictures that support this documentation of damage and restoration.

3 We are asking for your consideration of this request and hope that this matter can be addressed through the Parks & Recreation Budget before any new Parks and Recreation initiatives are started. We are aware that other non-profits (Sports Development Centre, Delta Hospital) and others, have received considerable grants and Delta Hospice has had no benefit other than waving of fees and a much appreciated tax-exemption on the Store property in Tsawwassen.

On a positive note, the initiative to capture the rabbits has already made as significant difference. We continue to work with staff until we can capture all of the rabbits.

Thank you in advance for your consideration in this matter. Sincerely

Nancy Macey, BSc Rehab Med Executive Director

Cc George Harvie, CAD, Corporation of Delta Ken Kuntz, Director, Parks & Recreation

Encl.

4 DELTA HOSPICE SOCIETY LANDSCAPE REPORT - Plants Destroyed in Garden from Rabbits Prepared August 2011 Page 1

Planting Plan LS of 9 FRONT & COURTYARD

QTY PLANT NOTES LISTED NAME

2 STRAWBERRY BUSH eaten 36 AZALEA RED eaten 159 BUXUS / BOXWOOD eaten 4 CAMELIA eaten 17 MEXICAN MOCK ORANGE eaten 1 PURPLE SMOKE BUSH eaten 3 ENKIANTHUS eaten 21 ESCALLONIA, DEEP PINK eaten 13 HYDRANGIA eaten 74 DWARF BANBOO eaten 67 RHODO BLUE, BOW BELLS, PINK YELLOW missing dug up by rabbits 41 ROSE eaten 36 JAPAN ESSE SIMMIA eaten 4 KICK'S YEW 264 EMERALD GREEN CEDAR 1.8M bottoms of all cedars eaten 29 EMERALD GREEN CEDAR 1.5 M bottoms of all cedars eaten 4 SINOWFLAKE VIBURNUM eaten 25 GREEN NEW ZEALAND SEDGE eaten 113 BLUE FESCUE eaten 49 BLUE OAT GRASS eaten 12 MAIDEN GRASS eaten 4 CLEMATIS eaten 157 WINTER BERGENIA ROSE PINK eaten 59 SPURGE eaten 37 IRIS eaten 129 DEERFERNS eaten or dug up 174 HEATHERS eaten or dug up 10 EUONYMUS eaten 83 SALAL some dug up 1,627

1 DELTA HOSPICE SOCIETY LANDSCAPE REPORT - Damage to Planted Garden from Rabbits Prepared August 2011 Page 2

Planting Plan L6 of 9 BACK OF RESIDENCE

QTY PLANT NOTES LISTED NAME

8 MEXICAN MOCK ORANGE eaten 1 PURPLE SMOKE BUSH eaten 8 HYDRANGIA eaten 5 DWARF HEAVENLY BAMBOO eaten 11 PIERIS eaten 38 RHODO BLUE, PINK, BOW BELLS some dug up 21 JAPANESE SKIM MIA eaten 10 SPIREA eaten 4 SNOWWFLAKE VIBURNUM 22 BRONZE SEDGE eaten 4 MAIDEN GRASS eaten 2 CLEMATIS eaten 46 WINTER BERGENIA ROSE PINK eaten 31 SPURGE eaten 25 IRIS eaten 66 DEERFERN eaten or dug up 1 BUONYMUS eaten

303

1,627 Front & Courtyard 303 Back of Residence off Patient Bedrooms 1,930 I TOTAL PLANTS LOST

2 DELTA HOSPICE SOCIETY PLANT DESTRUCTION FROM RABBITS ON SITE Prepared December 2010 Nancy Macey, Executive Director

e

All plants eaten - replaced with grass Plants eaten - eventually died

Grass eaten - all died Rabbit burrowing

'I

Rabbit Burrowing Rabbit Burrowing Damage to Patios of 10 Suites Repair to Circumference of Both Facilities

, , . PICTURES TAKEN 2011 0114 Brown grasses

Digging roots of magnolia tree Hedge Trees

One area not meshed and rocked filled - will have compromised patio - Jan 2011