COUN SHOP DELTA HOSPICE SOCIETY Date: Monday, January 14, 2013 Location: Annacis Room Time: 4:30 - 5:00 pm Presentation by: Nancy Macey Delta Hospice Society Executive Director Background Materials: Submission by Delta Hospice Society ·1 BRIEFING REPORT AGENDA FOR January 14, 2013 Meeting Attendance: Mayor Jackson, Council Members, Staff Delta Hospice Society President Sharon Farrish, Executive Director Nancy Macey 1. Introductions 2. .Request for Reconsideration on the denial of a request made in a letter dated March 2012 for $100,000 compensation from the Corporation of Delta. Delta Hospice is asking for reconsideration based on the following points: 0 More information needed to be provided about the work of the Delta Hospice Society and its independence from Fraser Health as an independent operator. 0 All landscape plans were approved by Delta and Occupancy Permits were issued 0 There was no disruption to the site until the excavation for the Sports Development Centre began. 0 The damage was severe and the landscape architect company refused to complete their responsibility (1 year warrantee) because of the 'infestation of rabbits' that destroyed all the landscaping - basically destroying all the design work, planting, I and visual milieu that had been created. The Society had no basis to hold the landscape architect to the contract. 0 The rabbits became the default between the trade and the landscape architect- each blaming all problems on the rabbits. 0 Delta Hospice was helpless and continued to replant even with rabbits as the patients and families could not be in an environment that was surrounded by dying plants. 0 Only when the municipality culled the rabbits was the Society able to move forward. While the original landscape plan could now be put in place, the Society had already replanted with more hardy plants to try to 'beat' the rabbits from ;j eating them - it would now be too costly to go back to the original plan . 0 Finally, money raised for this work to be done is borrowed and the Society is paying ·1 debt service rather than offering more services to the community. 3. Discussion from Council 4. Adjournment of Meeting Delta Hospice Society Report for Meeting with Mayor Jackson & Council January 14, 2012 BRIEFING REPORT Re: Delta Hospice Society Meeting with Mayor Jackson and Delta Council Members Date: Monday, January 14, 2013,4:30 pm - 5:00 pm - Corporation of Delta location Report: By Nancy Macey, Delta Hospice Society Executive Director The follOWing report provides a brief summary of the Delta Hospice Society and its community impact so that municipal leaders have an understanding of how the community of Delta (North and South) is served . The second portion of the report identifies the Society's financial condition and provides information regarding damages to the SOciety's assets at 4631 and 4635 Clarence Taylor Crescent. The purpose of providing this part of the report is so that the Mayor and Council understand the extent of the burden placed on the Society and the relative support that other non-profits in Delta have received from the municipality. PART 1 - COMMUNITY IMPACT Services: Attached are two brochures outlining the service offered as well as a summary of service outcomes for the 2011-2012 year. Depth of services: Services are offered throughout all of Delta, in any location, at no charge other than minimal daily rate for residence of 30.52 set by the Ministry of Health. Components • Community program - Care Centre and Outreach (home, hospitals, care facilities throughout North and South Delta) • Residence program -Irene Thomas Hospice • Hospice Cottage Charity Shoppe - Tsawwassen Financial Since 1992 - Delta Hospice has raised $ 7,363,815 towards community services. • Currently raise 90% of funding for community programs and raises funds for all furniture, equipment, non-medical goods and additional staffing for the residence. • Annual operating budget o Community Program $ 883,369 o Residence Program $ 1,601,470 (Fraser Health contribution 1,237,558) Social Impact • Employ over 40 people • Recruit, train, mentor and support over 380 active volunteers throughout the organization • 47,500 volunteer hours contributed in 2012. • Refer to Statistical Information , 1 :./ Delta Hospice Society Report for Meeting with Mayor Jackson & Cou'ncil January 14, 2012 BRIEFING REPORT • Offer practical, emotional, spiritual, social, financial, support to individuals and families. • Community / Care Centre - Services include information, resources, complementary therapies (relaxation, therapeutic touch, mindfulness-based stress reduction program, music therapy), equipment loan, individual and family counselling, at no cost, volunteer companioning (including driving" short term respite in the home, and supports listed above), referral to appropriate medical teams and resources and individual and group grief support for families, adults, children and teens. • Residence - provides end of life medical, social, emotional and spiritual care. • Delta Hospice employs all staff and is responsible for meeting: o BC government Facility Licensing Requirements o BC Government Public Health Requirements o Fraser Health Standards of Practice. Capital Project July 31,2007 Signed a Letter of Intent with Fraser Health to provide operating funding for a 10 bed hospice residence in Delta and a 35 year lease for 1.3 acres of land Sept 15, 2007 Began $8.5 million Capital Campaign Nov 30,2009 Moved into Centre for Supportive Care Feb 15, 2010 First patient accepted into the Irene Thomas Hospice Dec 15, 2012 Society remaining debt with banking Institution $450,000 PART 2 - FINANCIAL BURDEN Financial Burden from Property Damage • Society structural and landscape plans were approved by Delta • Project was completed and Building and Occupancy Permits were issued by Delta • Subsequently, land on the other side of Clarence Taylor Crescent was excavated for the development of the Delta Gymnastics Club/Sports Development Centre • The consequence of the disruption of the habitat of the rabbit population led to a major portion of rabbits migrating onto the Delta Hospice Site • Numerous detailed reports we re presented to Delta staff, and meetings were held to discuss the worked required by Delta Hospice to protect the existing building structure and gardens Note 1: initial architectural drawings had three major components - the Centre, the Residence and the Gardens - the gardens being part of the therapeutic milieu important to the overall sense of healing and well-being of families and patients in both facilities. The landscaping plan was very comprehensive and planned to create maximum healing effect. Note 2: The Delta Hospice Society is a social service agency and is independent from the Fraser Health Authority other than service contracts for medical services at the residence and Fraser Health Consult Team . All services are governed and operated by the Society and every penny earned goes toward enhancing the quality of life in Delta. 2 Delta Hospice Society Report for Meeting with Mayor Jackson & Council January 14, 2012 BRIEFING REPORT Repairs Required After Operating Permit Issued During the first year of operations, the Society was required to make significant changes to the landscaping plan to bring the site up to the Society's and Delta's standard. The Society was forced to try to use plants that were not ingested by the rabbit population and could not restore the gardens to the original landscape plan. (Rabbits eat everything) • The society had to respond quickly to the structural damage to ensure patient, family, visitor, staff and volunteer safety. (See pictures of hardscape damage to patios off patient bedrooms.) • Creative strategies were investigated and implemented to prevent further erosion of the . building foundation and patios (additional cost of construction trades for planning and repair) • There was damage from rabbits entering the hospice and eating electrical cords in the bedrooms. • There was additional housekeeping and outside clean up due to the extensive rabbit droppings on the walkways and patios on a regular basis. Being a medical facility, this was a serious issue. NOTE: The replanting was done prior to the culling of rabbits by the Corporation. This has enabled the existing landscape to flourish which would not have been the case had the rabbits still inhabited the site. Delta Hospice benefit from the Corporation • Annual Permissive Tax exemption for the Charity Shoppe in Tsawwassen • Some fees waved during construction of the project • A municipal grant was provided o 1995 to 1997 $15,000 o 1998 $10,000 o 1999 to 2003 $15,000 o 2004t02006 $lLOOO I Current ONE-TIME request for $100,000 • For loss of plant material, plant replacement, labour, preventative work for future structural damage and repair of damaged hardscape. This issue was particularly sensitive as dying plant material was fin the face oj' dying people and their families. Setting Precedence - Other Delta Non-profit Organizations All non-profits appear to receive permissive tax-exemptions - some significantly larger than others. Some organizations charge participants fee for service. Delta Hospice has no fee for service. Service Agreements (Annual) ANNUAL FOUR YEARS . 1 Boy & Girls Club 113,000 452,000 :1 Deltassist 29,000 116,000 I Reach Child and Youth Development Centre 27,500 110,000 I Delta Arts Council ;j 52,300 209,200 ij ;~ 3 Delta Hospice Society Report for Meeting with Mayor Jackson & Council January 14, 2012 :1 BRIEFING REPORT