Willie Sellars the Service Issue Pages 4 & 5 PAGE 2 | the STEW Magazine | April 2014 Hear We Want to Hear from You! Email [email protected]
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ISSUE 5.4 | APRIL 2014 | FREE Featuring Willie Sellars the Service issue Pages 4 & 5 PAGE 2 | THE STEW Magazine | April 2014 hear We want to hear from you! Email [email protected] ISSUE 5.4 | APRIL 2014 | FREE Customer service the old fashioned way BY CRAIG SMITH there are still some service little listening. stations that offer to pump I do believe the era of Service. Its dictionary your gas but none offer full- no service or self-service is definition has many mean- serve like they did not that going and a new time of over Featuring Willie Sellars ings. It can be a noun or a many years ago. the top customer service is the Service issue Pages 4 & 5 verb. You can do a service or I have found recently that fast approaching. have something serviced. It it’s not just our town, but When I go to the bank I can mean helping someone, everywhere that customer like to stand in line to talk to or how something is used. It service is lacking. It’s always a a teller, I like to get my gas can mean contributing to the treat to find someone in the pumped (If they’re quick defense of your country or a big stores that actually gives enough), I don’t like buffets church ceremony. It can be a the service that I know he and I detest automatic phone On the set of dishes or the first hit in has been trained to provide. systems where you have to a tennis game. Many times walking through punch in 20 numbers just to That is to say, like a lot some of these stores it’s hard get over to somebody’s voice of words in the English lan- thing nice for me one day.” It was in a big city and to find someone to help and mail. Cover: guage, there are a multitude Who does this anymore? always had a lineup. The the odd employee that you I would like to challenge of ways this word is used With our businesses, we lineup wasn’t because there see will at times avoid your any of the business owners every day. I have probably strive for excellence in cus- was a gas shortage but was gaze in case they have to stop in town that have forgotten Service in its used this word every day for tomer service but that day because of the service they what they are doing to help. what made them successful. many forms is all most of my life, whether it be I was taught a little lesson provided. When you pulled There are those that do Say hi to someone when they around us – quality the service at a restaurant, a about what it means to go up to the pump it didn’t mat- provide a canned version come in and have a conver- service is priceless. funeral service, my military above and beyond. ter how much gas you were of customer service with a sation rather than get them service, looking at the city’s I have been in business buying, the service was the scripted speech that has no in and get them out. Let the services or getting my vehicle for about twenty-five years same. Two attendants would personality added in to it. I’ve ringing phone go to voice serviced. now and have always tried run out to your vehicle, and actually had someone say to mail when you have a cus- I wanted to talk about my hardest to provide the I do mean run. They would me, “Did you find what you tomer in front of you. Carry service from a business point best customer service that I pump your gas, check your were looking for?” (I always their purchases out to their Deadline for of view, what we like to call possibly can. Sometimes you oil and fluids, check your feel I have to start singing a car, or at least offer. Smile customer service. get it right all day, but we are tires, wash your windows, U2 song when I hear that) and when someone asks you This morning I wrote an only human and sometimes wipe your dash down, and and when I said no they just how your day is going, say, Advertising: email to a local company that you get it wrong. if you wanted to step out of carried on as if I said yes. “It’s awesome!” Offer a coffee provided some amazing cus- What has changed that your vehicle, they would do To perform amazing if they have to wait and a The deadline for tomer service. My wife and has made customer service a quick vacuum and grab customer service I believe magazine or newspaper. The advertising in the I were headed to 100 Mile rare in most businesses? any garbage you wanted to that you have to really listen little things mean so much to next month’s issue of for a meeting. Just outside Have the owners forgotten get rid of. Once a month to your customer. When people and will make them The Stew Magazine of 150 Mile House our ve- what that means? Have the the owner would advertise they say that the meal is cold, want to come back. is the 21st of the cur- hicle made some very weird staff not been trained prop- Ladies Day and every lady don’t just say sorry but try to With spring on its way we rent month. Contact noises and started pulling to erly or have they forgotten? would also get a flower. hear what they want to solve will also be getting visitors us today to reserve one side. I turned the vehicle I have always been a When the owner retired the issue. Listening and pay- and the next time you see your spot — 250- around and pulled into a lo- voracious reader, mostly the new owner turned it into ing attention is the key. someone with a confused 398-7446 or email cally owned business. Their nonfiction about tech, self- a self-serve and the amount I have a buddy that is look trying to figure out [email protected]. staff dropped what they were improvement, and business. of business the owner did Jewish and as part of his where they are going, offer doing, took my vehicle for One of the very first books I took a nose dive. He became religious beliefs, he does not to help and they will always a test drive, ascertained the read was about over-the-top like most other gas stations eat pork or bacon. He told remember that the Cari- problem, fixed it and had me customer service. One of the around today, with a clerk me that over half of the time boo is a very friendly place back on the road in no time. examples it had was a gas now sitting behind a bullet he orders meals without with exceptional customer I went to pay and was told station, back then we used to proof piece of glass guarding bacon, it still shows up with service. “It’s okay, you can do some- call them service stations. the till. Don’t get me wrong, it. That can be solved with a April 2014 | THE STEW Magazine | PAGE 3 Nutrition Facts Serving Size: 24 pgs Servings Per Container 1 Amount Per Serving ingredients Calories 0 % Daily Value* Service is an essential ingredient in this magazine as we see the health, physical and emotional benefits, as well as economic in local and national perspectives. Service does a body good! Ingredients (or things that helped us get through the last month): Maybe one of the most important services that got us through this month was hydro and gas. With this cold weather linger- ing we were very happy with the utility company’s service to both home and work. Along with heat and lights this paper would have been a lot longer in Featuring coming without internet service. The Pages 4 & 5 service of the printers, delivery people, and vendors we could not do without. So take a great big serving of The Stew Willie Sellars and enjoy! A look back in time Page 8 Service brings many thoughts to mind Page 6 Visit the Performances Greek Islands in the Park Page 10 Page 15 PAGE 4 | THE STEW Magazine | April 2014 flavour of the month CRAIG SMITH PHOTO MAN OF SERVICE u Willie Sellars is in- volved in helping his community in many ways. April 2014 | THE STEW Magazine | PAGE 5 flavour of the month Willie Sellars — a man of service BY CHRISTA SMITH Willie Sellars is a man of service and this month’s feature. Born and raised here in Wil- liams Lake, Willie’s passion for service to others has grown and evolved into almost every aspect of his life. Maybe most notable is his service to his community. Willie is a second-term councilor for the Williams Lake Indian Band. At 24 Willie was the youngest elected councilor in the Band’s history. Over the last four years he has tirelessly worked and dedicated his pas- sions to his community. As councilor, Willie cur- rently works closely with the Economic Development depart- ment as the Special Projects Co-coordinator. This posi- tion claims many duties and its diversity keeps Willie very busy. To mention just a few, Willie oversees Gibraltar and Mount Polley Mine silviculture, chipping projects, landscaping, hydro seeding, and many of the other jobs that other managers don’t have time to do.