Engines AIN’S One Tenth of a Point

M600 PRODUCT SUPPORTSURVEY Part 3:Engines AIN’s one tenth of a point. one tenth of placers thisyear are eachseparated by only should benoted, however, that thetopfour Pratt &Whitney Canadaand CFE. It makers this year, followed by Honeywell, Royce takes third placeamongturbofan honor once, with Rolls, in 2014). Rolls- thepast10 years (sharingthat for eightof the hill 2012. Williams has been king of it shared thetopspotwithRolls-Royce in once previously in the past 10 years when this year, adistinctionthe company earned product supportamongturbofanmakers AIN readers rank GE as the top provider of Moll Nigel by text Leach; David by compiled Data turboprop OEMs Honeywell topsamong GE leadsinturbofans,

GE CF34-3B1 is theRolls-Royce AE3007, bestingthe highest overall average score thisyear survey report. responses to qualifyfor inclusion inthe ter turboshaft)didnotreceive enough theubiquitous250helicop- facturer of takes third place. Rolls-Royce (manu - Helicopter Engines(née Turbomeca) Whitney Canadaby 1.2points. Safran scoring second-placefinisherPratt & turboprops andturboshafts, out- ers of takes thetopspotamongmanufactur Among turbofans, theengine withthe By amuch widermargin, Honeywell - tions, highlights fleet and diagnostics documents such as technical publica have direct access to all their related viation.com, is now live. Operators now attendees. Anew web portal,myGEA - 100-percent satisfaction ratings from all tomer locations, andsays itreceived six classes, themat cus two-thirds of centers. The company hasconducted serviceGE customers and authorized nical Training, which is available to all ation (BGA)CustomerCentricTech revitalized its Business & General Avi- GE says that inthepastyear ithas Electric General gle category, barnone. TPE331 takes top honors in every sin 9.6. of overall reliability this year with a score last year. The GECF34 ranks highest in Williams FJ44,withwhich ittiedfor first Among turboprops, theHoneywell

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© 2016 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com gram management by anOEMexpert, The coverage provides completepro maintenance andsupportprogram. OnPoint for BizJets,of GE’s engine coverage andbenefitsthe scopeof cent reliability. “We continue toexpand underscores 99.99-per GE’s claimof all reliability inthisyear’s survey, which tenance events across ninecountries.” effective covering AOG and heavy main- East andAfrica.To date, theyhave been capability intoRussia, Europe, theMiddle nance support and mobile repair team (LTAA),Alzey which provides mainte partnered withLufthansaTechnik Aero locations to the network. We have also welcomed several international ExecuJet have been outside the U.S. “This year we work; the last 15 additions to the network servicecentersinitsnet 38 authorized tives worldwide by 20percent andnow has its field service representa the ranks of sions, according tothemanufacturer. customer engagement andlisteningses- the greater rigorthat GEhasinvested in this simplification canbeattributed to 80 percent less downtime.” Much of a “proven, stable digitalbackbonefor clicks and relies on the number of half decessor, thenew portalrequires only be addressed. Compared withitspre vide asummaryhighlightingactionsto reports. Thenew diagnostic reports pro- * Companies arelistedinorderof their2016overallaverage. Ties arelistedalphabetically. GE Rolls-Royce Turbofan P&WC Rolls-Royce Williams Honeywell P&WC Rolls-Royce Honeywell CFE P&WC P&WC Honeywell Turboprop/Turboshaft P&WC P&WC Safran 2016 CategoryRatingsofEngines GE’s CF34isthehighscorer for over In thepast12months, GEhasswelled CF34 AE3007 PW600 series Tay FJ44 HTF7000 PW500 series BR700 series TFE731 CFE738 PW300 series JT15D TPE331 turboprop PT6A turboprop PT6T/B/C turboshaft Arriel Average Overall 2016 8.5 8.9 8.4 8.4 8.4 8.3 8.3 8.0 8.1 7.9 7.6 7.8 7.5 7.6 8.0 7.5 Average Overall 2015 8.3 8.6 8.0 7.9 8.2 8.3 8.2 8.0 8.0 8.0 7.7 7.7 7.8 7.8 7.8 7.3 ------half of allGE-powered business jetsare of half loaner enginesanddiagnostics.” Nearly nance, linemaintenance, transportation, scheduled andunscheduledmainte developed a worldwide support network, management. To accomplish these, we vide state-of-the-art enginediagnostics/ geographical location; andproless of consistent high-qualitysupportregard the enginetogoanywhere andreceive ers: make it easy to do everything; allow we wanted to provide to our custom Tarantino, “we hadkey support goals they shouldexpect from themanufacturer. thenew engineswhatshow operators of product support,anditisincludedhere to enters theringwithgrand ambitionsfor uct Support Survey. However, GHAE therefore notincludedinAIN’s 2016Prod- entered serviceonly late lastyear andis ers theHA-420HondaJet. Theaircraft and supportstheHF120enginethat pow and HondaAero that developed, produces 50/50 jointventure between GEAviation GE HondaAero Engines(GHAE)isthe GE Honda by theengineprogram. more residual value on aircraft covered tion companiesplaceupto$2million heed GE’s message that aircraft valua 20 percent five years ago, ascustomers now enrolled inOnPoint, compared with Ratings Change 2015 to 2016 -0.1 -0.1 -0.3 -0.2 0.4 0.5 0.2 0.2 0.0 0.1 0.0 0.1 0.1 0.3 0.2 0.2 “From day one,” says GHAE’s Mike Centers Service Service Factory Factory 9.0 9.3 8.1 8.4 8.5 8.7 8.8 7.8 8.2 7.5 7.6 7.6 7.6 8.4 8.0 7.2 Centers Service Service Auth. 8.9 9.3 8.1 8.2 8.8 8.2 8.1 7.9 8.3 7.9 8.3 8.0 7.1 7.4 7.4 7.6 Availability Parts 8.9 8.4 8.5 8.6 8.5 8.4 8.0 7.6 8.1 7.8 8.2 7.4 7.5 7.8 7.6 8.0 Cost of Parts 7.9 7.6 7.1 6.8 6.8 7.4 7.0 6.5 6.6 6.7 6.5 6.2 5.9 6.8 6.4 5.8 Response AOG 9.0 9.3 8.2 8.6 8.0 8.2 8.3 8.4 8.2 7.9 8.2 7.9 7.2 8.0 7.4 7.3 ------Fulfillment Warranty port centertohandleany supportneeds warranty. GHAEhaslaunchedasup logistics andcommercial items suchas Team Manager (CTM)tohelpmanage Each ASP has a dedicated Customer owners andASPs.any technicalneedof technical managers (FTMs)tosupport one. We have deployed dedicated field stress’ supportfor theenginefrom day for entryintoserviceandtoprovide ‘no and theengine’s homebase. locationrequires supportregardless of the facilitycanmanage any HF120that ASP withaccesstoany engine’s data so nical support.GHAEhasprovided each program and warranty work and tech maintenance, parts, service authorized ASP provides owner/operators withline ers (ASPs)tosupporttheHF120.Each service providtory-trained authorized health monitoring.” web-based systemsanddigitalengine as possible,” added Tarantino. provide asrealistic atraining experience has afully functionalHA-420mock-upto cations. Ourmaintenancetraining facility trends, withalertsandautomated notifi- full capability tomonitor enginehealth ASP contactswithoneclick.We have technical documents, AOG supportand developed allowing owners fullaccessto 24/7/365. Afullsupportwebsite was 9.1 9.1 9.1 8.5 8.8 8.0 8.2 8.0 8.4 8.5 8.2 8.2 7.5 8.5 7.0 7.7 “GHAE hasworked hard tobeready GHAE haspartnered with11fac GE Hondaisoffering aby-the-hour Technical Manuals 8.5 8.5 9.0 7.8 7.2 8.3 8.0 8.0 7.4 7.9 7.7 7.5 8.2 8.7 7.4 8.3 Technical Reps 9.0 9.3 8.6 8.6 8.4 7.9 8.6 8.0 8.7 7.8 8.0 8.5 8.1 8.3 8.1 8.3 Programs per Hour Cost 8.5 8.5 7.8 8.3 8.4 7.1 8.4 7.5 7.6 7.5 7.7 5.6 6.8 7.3 6.7 6.6 Overall Engine Reliability 9.6 9.8 9.4 9.1 9.4 9.3 9.4 9.2 8.9 8.7 8.8 9.1 9.0 9.0 8.2 9.0 - - - -

© 2016 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com responding quickly toourcustomers’ maintenance practices are followed, vey, Williams focuses on“ensuringproper Occupying secondplaceinthisyear’s sur Williams teams inplace. online partsordering; andmobilerepair training facility withaircraft mock-up; rotable LRUs and rental engine pool; lished; co-located—new spares, MRO, established; LRU rotable poolestab monitoring inplace;rental enginepool sonnel inplace;enginehealthandtrend maintenance manuals; support/fieldper online 3Dmanuals linked toaircraft warranty/EMC claim process established; tion; partswarehouse established; online and co-located withnew engineproduc- program available; MRO is established tional; Engine Maintenance Care (EMC) launched; 24/7 support center opera ASP network inplace;supportwebsite our goals,” concludedTarantino. and exercised; the results are exceeding systems and functions have been tested the support EIS. All aspects of ahead of lastyear,operational sincethefallof ers. TheGHAEsupportnetwork hasbeen passed engineavailability toourcustom- easy aspossible andproviding unsur plier totheindustry, makingsupportas as a premier engine sup ferentiating itself only program. caters to customers that want a materials- letins, training andtechpubs;EMCBasic engine health,rental engines, ServiceBul (labor andparts)aswell astraining, that covers alllineandshopmaintenance Comprehensive (EMC2)isafullprogram called EngineMaintenanceCare: EMC engine maintenance plan for the HF120 * Companies arelistedinorderoftheir 2016 Williams GE Turbofan CFE P&WC Honeywell Rolls-Royce P&WC Honeywell Turboprop/Turboshaft Turbomeca Highlights of HF120product support: Highlights of “The GHAEsupportprogram isdif- Overall Average Overall Average Ratings Overall Average 2016 overall average. 8.4 8.8 8.3 7.6 7.9 8.1 8.2 7.6 7.3 ------Overall Average 2015 ing owners andoperators helpsensure theirengines. “Educatrequirements of ers and operators with the maintenance owna training coursetofamiliarize facility, thecompany hasdeveloped service center mechanics at Williams’s plishing them.” cific maintenanceactionsbefore accom- maintainers refresh themselves onspe answers tocommonquestionshelp our website various training videosand procedures. We have recently added to engines know thecorrect maintenance can be sure the people working on our nicians trained by usat ourfacilitysowe service centersare required tohave tech- pany’s Steve Shettler. “All authorized for our engines,” according to the com needs, and providing the highest value To authorized supplementtraining of 8.3 8.5 8.0 7.7 7.9 8.0 8.1 7.8 6.8 GE CF34 Ratings Change 2015 to2016 -0.1 -0.2 0.4 0.0 0.1 0.1 0.0 0.3 0.5 - - - - confidently andwithnosurprises. Some enables owners tooperate ourengines “TAP Blue simplifies ownership, and mindfor owners ontwopeace of fronts. theaircraft, providingresale value of to ourcustomers” but alsoraises the sonable andpredictable operating cost tenance program provides not only “rea time.” point that mostcallersexperience nohold sor hasbeenreduced by 9percent, tothe customerswaiting totalkanadvi - of downtime by 3percent. Average hold time in thepastyear “we have reduced AOG and downtime,” saidShettler, adding that their engines, which expenses minimizes ators confidenceinwhat isbeingdoneto ate intervals, andgives owners andoper maintenance iscompletedat appropri tomers’ service experience. This drove sion onhow toevolve cus- andoptimize The Councilengages in“focused discus teams responsible for delivering services. customers directly to R-RCustomer tomer Council,aninitiative that links Rolls-Royce created theCorporate Cus- Rolls-Royce annual utilization.” corrosion; andforgiveness minimum of foreign objectdebris (FOD) damage; datory, recommended andoptional); uled repair; allServiceBulletins (man- minor scheduled inspections; unsched key program coverage: majorand The company says itsTAP Bluemain ------

© 2016 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com more efficiently.” abling ustorespond tocustomers’ needs cantly streamlined theleasingprocess, en- ness aviation. “Additionally, we signifi- Robinson, seniorv-pservicesfor busi- Dubai andSingapore,” saidAndrew lis, and we have engines in Amsterdam, geles, Atlanta,Savannah andIndianapo - in four sitesacross theUSAinLosAn- tablished leaseenginestorage locations to ensure itmeetsdemand.We alsoes- grows, R-Rwillcontinue toadd engines C2, BR725andTay 611-8C. “As thefleet gines to150for theBR710, AE3007A2/ Care, and3DTechnical Publications.” Operational ServiceDesk,Rolls-Royce spares parts, On-Wing Care, EHM,24/7 global developments for leaseengines, improvements, includingthefollowing R-R augmented its pool of leaseen- R-R augmenteditspoolof Rolls-Royce BR725

On-Wing Care teamexpanded its and video borescope equipment. The ual repairs, boroblending techniques capability to perform engine man million.” Thisinvestment includes toolingtomore than$2 specialized in factory-trained technicians and is why we increased ourinvestment globally inthecomingyear. additional sites significant number of line lastyear. Ithasplanstoadd “a Dubai, Frankfurt andSingapore on Angeles LAXin2013andbrought company openeditsfacilityat Los ment existing U.S. andUKstores. The R-R added partslocations tocomple service fasterwhen anevent occurs, required around the globe, which “Engine-specific expertise is To return customers’ aircraft to Williams FJ44-3 - - last month.n issue, andtheavionics resultswerefeatured results foraircraftwerepublished intheAugust above-beyond-2016. people isavailableonlineatwww.ainonline.com/ product supportandservice.Thefull listofthese viduals whohaveprovidedthemwithexceptional Respondents werealsoaskedtorecognizeindi- • • • • • • • • • • previous 12monthsinthefollowingcategories: 10, thequalityofservicetheyreceivedduring dents werealsoaskedtorate,onascalefrom1 or authorizedservicecenters,both.Respon- of serviceandwhethertheyusedfactory-owned than 10yearsoldormore10),primaryregion ual aircraftandprovidethetailnumber,age(less June 15.Respondentswereaskedtorateindivid- dentials tothesurveywebsite. also sentapostcardinvitationwithlogincre- ified readersalinktothesurveywebsiteand greater readerparticipation. provide improvedeaseofuseandtoencourage website, createdby in productsupportthroughouttheindustry. the surveyistoencouragecontinuousimprovement this informationtoourreaders.Theultimategoalof onics andenginesoverthelastyeartoreport provided bymanufacturersofbusinessaircraft,avi- tically validinformationabouttheproductsupport planes andturboshaft-poweredhelicoptersstatis- obtain fromtheusersofbusinessjets,turbopropair- uct SupportSurveys,theobjectivethisyearwasto As with the competition. uct’s reliabilityandqualitystackupagainst Overall ProductReliability–howtheprod- fits, easeofadministration. Cost-per-Hour Programs–costversusbene- effectiveness. Technical Reps–responsetime,knowledge, available, timelinessofupdating. Technical Manuals–easeofuse,formats extent ofcoverage. Warranty Fulfillment–easeofpaperwork, AOG Response–speed,accuracy,cost. Cost ofParts–valueforpricepaid. order, shippingtime. Parts Availability–instockversusback mance, schedulingease,serviceexperience. mates versusactualtime,on-timeperfor- Factory-owned ServiceCenters–costesti- above. Authorized ServiceCenters–sameas The 2016 The surveywebsitewasopenfromMay2to The surveywasconductedviaadedicated AIN Publications’previousannualProd- SURVEY RULES AND SURVEY RULESAND METHODOLOGY AIN ProductSupportSurvey AIN fromthegroundupto AIN emailedqual-

© 2016 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com ing systems inthenear future.” with theability to access multiple operat- current 3D pubs technology gration of R-R customerscanlookforward tointe- instructions, required materials and tools. tions that offer theuser asimplelayout of Robinson said. “We publica emphasize content in our technical publications,” crucial insightsandpreferences todevelop Rolls-Royce Care throughout theyear.” will continue todevelop andadd features to munications andother onlineservices. “R-R regarding accesstocriticalcustomercom to address frustrations customers voiced Care portalwas launchedinJune lastyear resolve AOG issues within24hours.” at 98percent averted missedtripsand hours,” Robinson said.“Today we are cent and AOG resolution time was 256 ago, averted missed trips were at 56per Progress has been excellent—three years nificantly reduced AOG recovery times. before they may cause operational issues.” engines, andenabling ustoidentifytrends ing ustobemore proactive inmonitoring monthly,” saidRobinson, “while allow ally downloading andtransmitting data “This removes manu theburden of bility for engine health monitoring data. develop anautomatic download capa nicians worldwide. and Singapore andnow employs 55tech- international capability toLuton,Dubai 24/7 operational servicedeskhas“sig “We assembled afocus group to gain Replacing Aeromanager, theRolls-Royce Launched inSeptember2013,the Last year R-R worked with OEMs to ------can be changed without specialized tools.”can bechanged without specialized ger andavoid aircraft down time. LRUs formed onwing,sowe stay onwinglon- intervals. “Periodic inspectionsare per on-condition maintenancewith nohard enginesby theadoption of erations of lower operating coststhanprevious gen citing “anti-trust andcompetitive” issues. how many aircraft are currently enrolled, types. Honeywell chooses not to reveal plan hasprovided coverage for 80aircraft service centersacross 30countries. The maintenance plan implemented by 180 MSP,of Honeywell’s by-the-hour engine Citation Longitude. Cessna chosetheHTF7700Ltopower the patch reliability, according toHoneywell. without theneedtobeonsite. diagnose issuesandreconfigure systems er’s screen allows Honeywell engineersto exactly what isdisplayed onacustom transfers. Theability toseeandcontrol accurate technicalsupportandlarge file PCs, whichtrol allows of for instantand ARC enables remote viewing andcon port anywhere theInternetisavailable. ators’ techniciansfor maintenancesup oper remote access to the computers of nect toolthat gives Honeywell engineers Remote Connect(ARC), ascreen con- The company introduced Aerospace Honeywell hours and achieved 99.9-percent dis now inservicehave logged 2.6million The HTF7000was designed toachieve This year marks the40thanniversary The 1,400HTF7000-seriesengines Honeywell CFE738 ------also add EASA-approved enginemainte LTS101 underTransport Canadaandwill certify enginecoursesfor theHTS900and vider. The two companies are working to FlightSafety asitsexclusive training pro- and Africawithminorrepair capabilities. internationally toEurope, theMiddle East ero’s theHTF7000extends supportof future Citation Longitude. StandardA 300/350, Legacy450/500,G280andthe year, for HTF7000s on the Challenger major overhaul, beginninginMarch next dAero’s facilityinAugusta, Ga.,willoffer for repair andoverhaul services. Standar major andminormaintenanceprovider byauthorized Honeywell as an HTF7000 zil. Inaddition, StandardAero hasbeen vice centertosupportengines in Bra recently as an HTF line ser authorized theengine. DallasAirmotive was port of continues toexpand itsregional sup the HTF7000seriesgrows, Honeywell operators, and“continues tocollaborate align priorities importanttoFalcon 2000 Dassault Customer Advisory Board to events, continues toparticipate onthe reduced turn-around-times for repair coincide withotherscheduled checks), hours fromflight hours to 1,200 flight under-cowl inspectioninterval (to1,600 has worked with Dassault to extend the GE engine program), Honeywell says it ownership.” tion incostof tively, contributing toa significant reduc to 2,500hoursand5,000hours, respec conversion. HSIandTBOare extended craft the that nearly matches thecostof as 11 percent. Itadds value to the air ing reserves, canbereduced by asmuch 25 knots and hourly total cost, includ of cent, cruisespeedgoesupby anaverage version improves time-to-climbby 10per new-generation hardware. The-10con entire turbinesectionisreplaced with ers moneyonfuelandoperations. The engine power while saving custom the TPE331-10configuration toexpand capability toupgrade olderTPE331sto will bring. on what advancements thenext 50years the segmentfrom GE)says itisfocused Honeywell (facingnew competitionin engines have beendelivered todate, and and 106configurations. 13,500 Northof turned 50 and now comes in 18 models honed,” theTPE331turboprop recently nance training courses. Honeywell Aerospace recently selected aircraft poweredAs thenumber by of On theCFE738(ajointHoneywell “As anexample, we recently added the “Garrett grown and Honey well ------

© 2016 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com lowering costsandoptimizingoperations.” programs, thereby increasing availability, dictive maintenancesuchason-condition tomers move toward fully planned andpre and secure FDR data. “It ishelpingcus and canprovide wireless accesstoencrypted engineandaircraft parameters analysis of The Fast systemautomates thecapture and landing.” customer within15minutes of analytics that are sentelectronically tothe month—providing “criticaldata for deep airlines) anddownloading 120,000filesper (including thoseoperated by 20regional installed on600P&WC-powered aircraft sition, storage andtransmission) systemis trends.” Today, P&WC’s Fast acqui (flight, awareness about enginehealth,usage and tions that provide near-real-time situational advanced diagnostics andprognostics solu ress inpreventive maintenancethrough its P&WC says itismaking“step-changeprog Canada Pratt &Whitney as market conditionswarrant.” tioned in Africa, Asia and South America AOG assetscanbesta- support. Rental and NorthAmerica,providing worldwide tioned at various locations across Europe We 32rental have enginessta- apoolof needs maintaining appropriate stock level. sure we are accurately forecasting spares with GEontheCFECompany tomake Pratt &WhitneyCanadaPT6A - - - - - already enrolled in acustomer trial since its preventive maintenance. With 2,000engines gram” provides on-wing monitoring for tal, includingfulle-commerce capability on ing improvements over theprevious por “MyP&WC Power delivers several time-sav tal, MyP&WC Power, to20,000 users. anew servicepor gressive rollout of the world.” its seven partsdistribution centersaround tomer needsswiftly andeffectively through past year, P&WC isable torespond tocus- increases in our parts inventory over the wide. Additionally, having madesignificant more than850enginesdeployed world est rental inventory intheindustry, with engines to what is considered the larg hour. “We have also added 100 new rental mendations are delivered in lessthan one 80 percent andfirst-calltechnicalrecom olution rate now consistently surpasses tial event occurs.” oil-wetted componentswell before apoten thedeterioration in and precise exposure of particles within engine oil, providing early highly sensitive technology detectsminute oil analysis methodscurrently inuse. The timesmore precise than to behundreds of ogy hasdemonstrated intestsitspotential launch inMay thisyear, “thenew technol- P&WC’s “oil analysis technology pro P&WC this year completed the pro The company says its“first-call” res ------ators’ direct maintenancecosts.” Thepro- aircraft while reducing oper and value of fies enginemaintenanceandextends thelife program beyond 30. P&WCSmart “simpli offerings underthe taking thenumber of regional airlines andturboshaftcustomers, P&WCSmart features for general aviation, special commercial supporteligibility.” time for warranty exceptions 10-fold for and we have reduced theauthorization warranty isnow automatically activated, mission process, every new P&WC engine claim processing. To easetheclaimsub- vices toincrease thespeedandagility in formed and enhanced its warranty ser register warranties.” invoices online, request rental enginesand per-hour maintenanceentitlements, pay access theirEagle ServicePlan(ESP)pay- parts across multiple trade publications, tomers caneasily search for andpurchase every device. UsingMyP&WC Power, cus- adoption todouble in thenext 12months.” gram willexpand, andwe expect customer ative for operators, theP&WCSmart pro - that guaranteed pricing isabusiness imper a two-fold increase in transactions. Given tomers hastripledinthepastyear, driving the program’s value, cus thenumber of and flat-rate overhauls. “As atestament to gram offers engineupgrades, exchanges The company hasadded 12 new The company says it has “trans ------

© 2016 AIN Publications. All Rights Reserved. For Reprints go to www.ainonline.com PHILIPPE STROPPA secutive year. The partsservicerate is rate isat 98percent for thefourth con Turbomeca says its24-hourAOG service The company formerly known as Turbomeca) (formerly HelicopterEngines Safran time onwingandreduced costs. formed on-condition,allowing for more with Fast, hot-sectioninspectionsare per pay. For PW308 customers operating than what ESPcustomerswithoutFast tenance that costs10-to20-percent less condition ESPrate for allenginemain with Fast cantake anon- advantage of PW206/PW207 to900hoursfrom 800. the fuel nozzles inspection interval onthe from 1,250.Thecompany alsoextended the PT6T-9 by 60percent, to2,000hours extended theclutchinspectioninterval for percent, to4,500hoursfrom 3,000,and the PT6B-37A by 50 power section of recently extended thebasicTBOfor the 10 percent.cost saving P&WC also of PW210A andPW210Srepresents a 4,000. Thenew TBOapplies toboththe for PW210turboshafts by 500hours, to events (dependingonthePT6Amodel).” erage toward future enginemaintenance cov upto$50,000of represents avalue of new PT6As. “The newtomers of offer the maintenanceplanat nocosttocus coverage400 hours or two under years of Your PT6—that provides uptothefirst (ESP) offering—called ESPecially for new pay-per-hour Eagle ServicePlan PW307 turbofancustomersoperating P&WC is extending the basic TBO In July thisyear, P&WC launcheda - - - - - ers (CSM) deployed at 12“front offices” tatives and50 customer supportmanag - port capabilities.” Tarnos plant toimprove customersup 2020, “amajorexpansion project at our this year, andthecompany launchedCap tenance management service, went live Helicopter Engines’ onlineenginemain- bine ring,for example).” Boost,Safran cesses (for the Makila 2 gas generator tur nozzles, for example) and new repair pro implementing 3-Dprinting(for injector Arrius 2F, Arrius 2B2andArriel1D1by the reduced the maintenance burden of now 50percent betterthanitwas in2011. unscheduled removal (MTBUR) rate is on theMakila2meantimebetween has increased by 25 percent since 2013 and have alsobeenachieved: theArriel2MTBF 3,850 hours. Many reliability improvements 3,850 hours and the Arrius 2B2 HMU to pushed to 4,000 hours, the Arriel 2S2 to year, theTBOfor theMakila2hasbeen (DOC) by many TBOincreases. Sincelast costs (DMC)anddirect operating costs (FCU andHMU). cent for engines, Fadec andfuelpumps 98per risen toanon-timedispatch rate of better than 95 percent. Pool availability has for engines, modules and equipment is now cent since2013)andtherepair servicerate Arriel andArrius(down by 30to53per around timesare now at 65days for the 15days.”instead of Average repair turn- rate onafive-day routine delivery period, year, “althoughwe now basetheservice over 95percent for thethird consecutive The company has48fieldrepresen “Last year andearly thisyear, we have “We have reduced direct maintenance Safran Arrius2R ------as quickly aspossible. are allocated to eradicate these concerns process.’ Dedicated resources andbudgets specific process called the ‘Top 5 irritants copter Enginestopexecutives through a Safran Heli- brought totheattention of are related toproducts orservices, are ourcustomers, whether they concerns of subsequent analyses andtrials. Themain operators regularly participate inthe “solutions are found together, andthe ics are driven by operators’ difficulties; conducted with operators. Agenda top interactive andworking sessionswere cils worldwide lastyear, duringwhich their operational bases.” serving customersasclosely aspossible to cent andnow countspartnersworldwide, years, thisnetwork hasgrown by 40per ters anddistributors. Over thepastthree certifiedmaintenancecen our network of our proximity withallcustomersthrough worldwide. “We endeavor tostrengthen ranties and soon). and simplifies order requests (AOG, war allrequests customer totrack thestatus of dashboard thatpersonalized allows each theToolsof customer web portal witha for operators; smallfleet andanupgrade repair or overhaul; “5Star plans” tailored port for enginesandcomponents requiring tions; apickupservicethat provides trans as warranty extensions andpre-buy inspec for engines throughout theirlifecycle, such past year: aprogram that offers services plans torecover thesituation.” sible by puttingintoplacespecificaction slightly, we tryto beasproactive aspos- a trend changes, even ties andsoon). If rates, complaints, warran treatment of each customer(technicalevents, service specific performance measurements for customersatisfaction andour ception of calculated “usingourfront offices’ per key performance indicators (KPIs)are tact withoperators, underwhich specific relying onadedicated teamindaily con- cessfully addressed.” product-related irritants have been suc in 2013,some15serviceirritantsand30 the‘Toplaunch of 5irritantsprocess’ cess for documentingclaims. Sincethe warranty coverage andsimplifiedthepro - tions ontheMakila2.We also extended formation cards andspuriousfire detec- Arriel 2S2torque andtemperature con 1 fuelHPpumpresolver failure, cracks on and serviceirritants, amongthemArrius The company held10CustomerCoun Other new servicesintroduced inthe Last year Safran established aprocess, “Last year we solved several product o ------