M600AIN’s PRODUCT SUPPORT SURVEY Part 3: Engines GE CF34-3B1 Williams FJ44, with which it tied for first GE leads in turbofans, last year. The GE CF34 ranks highest in overall reliability this year with a score of 9.6. Honeywell tops among Among turboprops, the Honeywell TPE331 takes top honors in every sin- turboprop OEMs gle category, bar none. www.ainonline.com Data compiled by David Leach; text by Nigel Moll General Electric AIN readers rank GE as the top provider of By a much wider margin, Honeywell GE says that in the past year it has product support among turbofan makers takes the top spot among manufactur- revitalized its Business & General Avi- this year, a distinction the company earned ers of turboprops and turboshafts, out- ation (BGA) Customer Centric Tech- once previously in the past 10 years when scoring second-place finisher Pratt & nical Training, which is available to all it shared the top spot with Rolls-Royce in Whitney Canada by 1.2 points. Safran GE customers and authorized service 2012. Williams has been king of the hill Helicopter Engines (née Turbomeca) centers. The company has conducted for eight of the past 10 years (sharing that takes third place. Rolls-Royce (manu- six classes, two-thirds of them at cus- honor once, with Rolls, in 2014). Rolls- facturer of the ubiquitous 250 helicop- tomer locations, and says it received Royce takes third place among turbofan ter turboshaft) did not receive enough 100-percent satisfaction ratings from all makers this year, followed by Honeywell, responses to qualify for inclusion in the attendees. A new web portal, myGEA- Pratt & Whitney Canada and CFE. It survey report. viation.com, is now live. Operators now should be noted, however, that the top four Among turbofans, the engine with the have direct access to all their related placers this year are each separated by only highest overall average score this year documents such as technical publica- one tenth of a point. is the Rolls-Royce AE3007, besting the tions, fleet highlights and diagnostics © 2016 AIN Publications. All Rights Reserved. For Reprints go to reports. The new diagnostic reports pro- scheduled and unscheduled mainte- web-based systems and digital engine vide a summary highlighting actions to nance, line maintenance, transportation, health monitoring.” be addressed. Compared with its pre- loaner engines and diagnostics.” Nearly GHAE has partnered with 11 fac- decessor, the new portal requires only half of all GE-powered business jets are tory-trained authorized service provid- half the number of clicks and relies on now enrolled in OnPoint, compared with ers (ASPs) to support the HF120. Each a “proven, stable digital backbone for 20 percent five years ago, as customers ASP provides owner/operators with line 80 percent less downtime.” Much of heed GE’s message that aircraft valua- maintenance, parts, authorized service this simplification can be attributed to tion companies place up to $2 million program and warranty work and tech- the greater rigor that GE has invested in more residual value on aircraft covered nical support. GHAE has provided each customer engagement and listening ses- by the engine program. ASP with access to any engine’s data so sions, according to the manufacturer. the facility can manage any HF120 that In the past 12 months, GE has swelled GE Honda requires support regardless of location the ranks of its field service representa- and the engine’s home base. tives worldwide by 20 percent and now has GE Honda Aero Engines (GHAE) is the “GHAE has worked hard to be ready 38 authorized service centers in its net- 50/50 joint venture between GE Aviation for entry into service and to provide ‘no work; the last 15 additions to the network and Honda Aero that developed, produces stress’ support for the engine from day have been outside the U.S. “This year we and supports the HF120 engine that pow- one. We have deployed dedicated field welcomed several international ExecuJet ers the HA-420 HondaJet. The aircraft technical managers (FTMs) to support locations to the network. We have also entered service only late last year and is any technical need of owners and ASPs. partnered with Lufthansa Technik Aero therefore not included in AIN’s 2016 Prod- Each ASP has a dedicated Customer Alzey (LTAA), which provides mainte- uct Support Survey. However, GHAE Team Manager (CTM) to help manage nance support and mobile repair team enters the ring with grand ambitions for logistics and commercial items such as capability into Russia, Europe, the Middle product support, and it is included here to warranty. GHAE has launched a sup- East and Africa. To date, they have been show operators of the new engines what port center to handle any support needs effective covering AOG and heavy main- they should expect from the manufacturer. 24/7/365. A full support website was tenance events across nine countries.” “From day one,” says GHAE’s Mike developed allowing owners full access to GE’s CF34 is the high scorer for over- Tarantino, “we had key support goals technical documents, AOG support and all reliability in this year’s survey, which we wanted to provide to our custom- ASP contacts with one click. We have underscores GE’s claim of 99.99-per- ers: make it easy to do everything; allow full capability to monitor engine health cent reliability. “We continue to expand the engine to go anywhere and receive trends, with alerts and automated notifi- the scope of coverage and benefits consistent high-quality support regard- cations. Our maintenance training facility of OnPoint for BizJets, GE’s engine less of geographical location; and pro- has a fully functional HA-420 mock-up to maintenance and support program. vide state-of-the-art engine diagnostics/ provide as realistic a training experience The coverage provides complete pro- management. To accomplish these, we as possible,” added Tarantino. gram management by an OEM expert, developed a worldwide support network, GE Honda is offering a by-the-hour Ratings Overall Overall Change Factory Auth. Cost Average Average 2015 to Service Service Parts Cost of AOG Warranty Technical Technical per Hour Overall Engine 2016 Category Ratings of Engines 2016 2015 2016 Centers Centers Availability Parts Response Fulfillment Manuals Reps Programs Reliability Turbofan Rolls-Royce AE3007 8.5 8.3 0.2 8.5 8.8 8.5 7.9 8.6 9.1 7.2 8.6 8.3 9.4 GE CF34 8.4 8.0 0.4 8.1 8.1 8.5 7.1 8.2 8.5 7.8 8.6 8.5 9.6 P&WC PW600 series 8.4 7.9 0.5 8.4 8.2 8.6 6.8 8.0 8.8 8.3 9.0 8.4 9.1 www.ainonline.com Rolls-Royce Tay 8.4 8.2 0.2 8.7 8.2 8.9 7.4 9.0 9.1 8.0 8.4 7.1 9.4 Honeywell HTF7000 8.3 8.2 0.1 8.8 8.9 8.0 7.0 8.3 8.2 8.0 7.9 8.4 9.3 Williams FJ44 8.3 8.3 0.0 9.0 8.1 8.4 6.8 8.2 8.0 8.5 8.0 8.5 9.2 Rolls-Royce BR700 series 8.1 8.0 0.1 8.2 8.3 8.1 6.6 8.2 8.4 7.4 8.6 7.5 9.4 P&WC PW500 series 8.0 8.0 0.0 7.8 7.9 7.6 6.5 8.4 8.0 8.5 8.7 7.6 8.9 Honeywell TFE731 7.9 8.0 -0.1 7.6 8.3 8.2 6.5 8.2 8.2 7.7 8.0 7.7 8.8 P&WC PW300 series 7.8 7.7 0.1 7.5 7.9 7.8 6.7 7.9 8.5 7.9 7.8 7.5 8.7 CFE CFE738 7.6 7.7 -0.1 7.6 8.0 7.4 6.2 7.9 8.2 7.5 8.5 5.6 9.1 P&WC JT15D 7.5 7.8 -0.3 7.6 7.1 7.5 5.9 7.2 7.5 8.2 8.1 6.8 9.0 Turboprop/Turboshaft Honeywell TPE331 turboprop 8.9 8.6 0.3 9.3 9.3 8.4 7.6 9.3 9.1 9.0 9.3 7.8 9.8 P&WC PT6T/B/C turboshaft 8.0 7.8 0.2 8.4 7.4 7.8 6.8 8.0 8.5 8.7 8.3 7.3 9.0 P&WC PT6A turboprop 7.6 7.8 -0.2 7.2 7.6 8.0 5.8 7.3 7.7 8.3 8.3 6.6 9.0 Safran Arriel 7.5 7.3 0.2 8.0 7.4 7.6 6.4 7.4 7.0 7.4 8.1 6.7 8.2 * Companies are listed in order of their 2016 overall average. Ties are listed alphabetically. © 2016 AIN Publications. All Rights Reserved. For Reprints go to engine maintenance plan for the HF120 called Engine Maintenance Care: EMC Comprehensive (EMC2) is a full program that covers all line and shop maintenance (labor and parts) as well as training, engine health, rental engines, Service Bul- letins, training and tech pubs; EMC Basic caters to customers that want a materials- only program. “The GHAE support program is dif- ferentiating itself as a premier engine sup- plier to the industry, making support as easy as possible and providing unsur- passed engine availability to our custom- ers.