FOOD FRANCHISE Franchise QSR Franchise Coffee Franchise Food-to-go Franchise Pub Franchise Restaurant Franchise

HISE NC A R F

S ONE TO WATCH WINTERSPRING EDITIONEDITIONI E O I T P N We discover what makes P O RT U Orange Buffalo one of the hottest franchise opportunities on the market FOOD FRANCHISE V4 I SS U E 2 S P R ING

Be Inspired We speak to a experienced Marstons franchisee, Victoria Cooke

UP & COMING How to choose the fOOD FRANCHISES right franchise Check out 25 Up & Coming food franchises, So you’ve decided you want to run your own and their big plans for the next 12 months. business?

Print edition £3.99 News market watch SPRING EDITION We round up all the A summary of how the latest news from across franchises in the food the industry over the last sector are performing on quarter the Stock Exchange

Editor’s message

Publishing Director Lewis Wantling [email protected] elcome to the spring edition of Food Franchise magazine. Office: +44 (0) 333 003 0499 W Advertising sales It’s been a busy year so far. The 2017 Franchise Show was a roaring success, and saw Sandra Bouillet thousands of visitors flock to London’s ExCel, to explore the world of franchising. If you [email protected] missed the show, don’t worry as we’ve written an in-depth review in this edition. Office: +44 (0) 333 003 0499 Investing in a franchise can be the biggest financial commitment you will ever make. So Advertising sales to help prospective franchisees, we’ve put together a simple step-by-step guide on how to Susanne Wynne choose the right franchise. For this feature, we’ve invited Marija Markovic – Solicitor and [email protected] Senior Member of the Leathes Prior Franchise Team, who gives us expert insight into the legal issues when buying a franchise. Office: +44 (0) 333 003 0499 Also, in this exciting edition, we’ve compiled a list of 25 up-and-coming food franchise Production Editor opportunities in the UK. From coffee houses to steakhouses, we’ve searched the country Liam Higgins for some of the best opportunities. [email protected] In our ‘Advantages and Disadvantages of Purchasing a Resale’ feature, we speak to expert Production Editor Jess Bains. He’ll be guiding us through the often overlooked world of resales, and tells us Lili Sipeki what to look out for and what to avoid. [email protected] We hear the inspirational story of Victoria Cooke in our ‘Be Inspired’ feature. She tells us of how she travelled to the Middle East at the age of 18 to begin her professional career. But Features & News Writer upon returning to the UK, dreams of starting her own business inspired Victoria to attend a Daniel Wheeler Marston’s Discovery Day that changed her life forever. [email protected] Office: +44 (0) 333 003 0499 As usual, this edition is packed with the latest UK and International news, financial insight, legal advice, and accountancy information. Features & News Assistant James Whittaker Would you like to have your say? We’d love to hear from you. Please get in touch via [email protected] [email protected] or you can tweet us @franchise_food

Contributors Peter Watters James Daglish

Finance Laura Williams The Food Franchise Team [email protected] Office: +44 (0) 333 003 0499

Publisher MVH Media Ltd. Unit 9 Wilkinson Court, Clywedog Road South, Wrexham Industrial Estate, Wrexham LL13 9AE GET IN TOUCH www.foodfranchisemagazine.co.uk The publishers do not accept Front cover responsibility for advertisements @franchise_food image courtesy of appearing in this magazine. Orange Buffalo The opinions expressed are not /foodfranchisemagazine1 Page 57 necessarily those of the editor or the publisher.

3 FOOD FRANCHISE SPRING 2017 ContentsSPRING

06 Industry News We round up all the latest news from across the industry over the last 06 quarter

29 Up & Coming Check out 25 Up & Coming food franchises

45 Be Inspired We speak to several franchisees about the decision to join the ever expanding Franchise, Marstons

49 How to Choose the 29 Right Franchise So you’ve decided you want to run your own business? Good news – that’s usually half the battle. But how does one decide which franchise to invest in?

45 49

4 FOOD FRANCHISE SPRING 2017 57

57 One To Watch We discover what makes Orange Buffalo one of the hottest franchise opportunies on the market

60 International News We round up the latest developments from brands from around the world

65 Market Watch A summary of how the franchises in the food sector are performing on the 60 Stock Exchange 67 Franchise Sales and Resales Jess Bains steers you through the sales and resales process

73 Accountancy Peter Watters asks ‘Will you pay inheritance tax?’

75 Catering Services PKL 65 launches Garbage Guzzler to help businesses save money by reducing organic waste

5 FOOD FRANCHISE SPRING 2017

NEWS ROUND-UP

6 FOOD FRANCHISE SPRING 2017 News round-up

Freshii has opened its first store, in Belfast Global healthy fast food chain comes to Northern Ireland

The Canadian based frozen yogurt, and caters The new store has food company opened its for all dietary preferences created 10 new jobs in first store in 2005 and now including paleo, vegetarian, Belfast. has 300 stores across 85 vegan, gluten free, dairy cities in 20 countries. free and wheat free. Freshii claims its primary Dave O’Donoghue, CEO mission is to “help people of Freshii Ireland said: all over the world live “We are really excited healthier and better lives about bringing Freshii to by making nutritious food Northern Ireland – we convenient and affordable.” want to energise people The in the north and satisfy serves tossed salads, hot the consumer demand for bowls, burritos, healthy healthy and fresh food at wraps, soups, fresh pressed affordable prices.” juices, smoothies and

Is The Big Mac ATM a sign of the future?

Last week a McDonald’s owner CEO of the Atchayam Foodbox, in Boston opened an automated calls the machine an “intelligent hamburger dispenser at Kenmore restaurant”. The Foodbox serves Square, Boston. The ATM popped everything from snacks to out free burgers for 3 hours on complete meals, all made freshly the 31st January. The machine by local restaurants in the city. operated without any staff Following the popular reception present and required users to just of the Big Mac ATM in America, pick a Big Mac, send out a tweet automated machines may be the and in return, was delivered a future of food franchises in the fresh burger. UK. The idea of a food ATM isn’t a new one. At the unassuming bus stand in India’s Chennai’s Koyambedu, a fully automated food dispenser sits in direct competition with several conventional eateries. Satish Chamy Velunmani, the

7 FOOD FRANCHISE SPRING 2017

Papa John’s Franchisee Keeps Future in Mind with Great Yarmouth Opening

Leading pizza franchise, Papa John’s, has on week, Then I took over Lowestoft, I have announced Taren Shekhon has opened the really focused on marketing and, as a result, Company’s latest franchised store in the sea- sales have improved by 50% and I am looking side town of Great Yarmouth. Taren who forward for the busy summer period." joined Papa John’s when he was just 21 – two and half years ago – also runs Braintree and “The Papa John’s franchisee incentive Lowestoft. He has employed 25 local staff to scheme has been helpful with the newest manage and deliver Papa John’s renown pizza Great Yarmouth opening as I have been to the people of Great Yarmouth. given a free oven, help with royalties and marketing,” explains Taren. “It is an exciting “I first came across Papa John’s as a location, particularly with summer around the student, studying accounting and finance at corner as the population in the area increases Nottingham Trent University,” confirms Taren dramatically with visiting tourists. Iam Shekhon. “Papa John’s concepts of: BETTER keeping the future in mind and looking forward INGREDIENTS. BETTER PIZZA. means to opening more Papa John’s stores. My aim is serving up a top-quality product and one to own and run 10 franchised stores.” which is incredibly popular. The Company had huge plans to grow in the UK and I felt I could Papa John’s now has over 350 stores realise my ambitions to run my own business by becoming a franchisee. across the UK and more than 5,000 around the world “I raised the funds to buy my first Papa John’s in Braintree with a business loan from HSBC’s Papa John's is one of the largest pizza franchise department plus some private funds,” companies in the world and has opportunities continues Taren. “The HSBC team are very for franchisees throughout the UK. Help is easy to deal with as they know the franchise provided with location selection and full turn- well. However, at the time, due to my age I did key opening of stores. As a franchise, the need to provide a little more evidence of my Company supplies all the assistance needed commitment than perhaps someone who was to get your successful Papa John’s up and more experienced! running. "My first store with Papa Johns was Braintree which is a strong site where the sales and transactions continue to grow week

9 FOOD FRANCHISE SPRING 2017 News round-up

German Doner Kebab (GDK) takes on Ireland with its reinvention of the classic Kebab The greasy kebab has got a much needed makeover.

Dubai and discovered they had GDK is a very simple over 40 stores globally. We are franchise to operate as it does GDK launched in the UK in sure the public in Northern not require a qualified chef to 2016 and is currently searching Ireland are going to love the prepare the meals, it’s more a for multi-store cluster partners product as much as we do. case of the careful assembly in Northern Ireland. The kebab is very popular in of the key ingredients…. the The company currently has Germany and is considered German Engineered Kebab. 45 stores across the world and the number one street food. One million fans on the claims its kebabs are less than Our kebabs offer a healthy international Facebook page half the calories of a regular alternative to burgers as they can’t be wrong!” kebab. GDK uses only 100% are lower in calories. halal veal and chicken, along Sayeed adds: “We are with handmade breaks and currently looking for multi-store sauces. franchisees in Northern Ireland GDK UK CEO Imran Sayeed and right across the UK, with a explains: “We came across minimum of three store cluster German Doner Kebab on a deals. We are concentrating on business trip to Dubai just the hybrid dine in model, which over four years ago, and were incorporates a delivery offering blown away with the quality once the dine in and take away it provided, so decided to model in is up and running investigate the company successfully. further. We visited the HQ in

Starbucks introduces new Breakfast Hot Boxes The new options are healthy and ideal if you're on the go

Starbucks introduces new and Spinach features creamy egg, a handful of cheese and Breakfast Hot Boxes. scrambled eggs served on a beans. The new options are healthy bed of spinach leaves, with Both bread free and high and ideal if you're on the go. a mixture of fresh and slow- in protein, they are a lighter The coffee chain is introducing roasted tomatoes, and topped addition to the current brand new Breakfast Hot Boxes with a sprinkling of mixed breakfast menu which includes to its menu. seeds. rolls, croissants and porridge. The new hot egg boxes are Further to this, The Spicy Available for takeaway or dine served hot and available in Chorizo, Potato and Poached in store from 17th January two varieties – Scrambled or Egg meanwhile features slices across stores nationwide. Poached. of spicy chorizo sausage served Choose from ;The Super with a portion of diced potato, Scrambled Eggs with Tomato topped with a runny poached 10 FOOD FRANCHISE SPRING 2017 Esquires Coffee opens new store The Esquires Coffee Company opened a new franchise store in Twickenham yesterday.

The new store, located in King Street Parade, Twicken- ham, is the 28th Esquires Coffee opened in the UK. Franchise owners, Syed and Kirn are “very excited to be starting a new business venture in the booming coffee sec- tor.”

Esquires Coffee told us that they will be opening new stores in Dartford in March and Maidstone in April. They will also be re-branding their Ambleside, Letchworth and Wakefield stores in the near future.

FREE training course for potential franchisees Have you got the Prospect Franchisee Certificate from the BFA yet?

Richard Holden, Head of The non-profit self- Franchising at Lloyds Banking regulatory body for the Group, said: franchise sector, the British “It is essential that any Franchise Association, recently prospective franchisee, prior teamed up with Lloyds Bank to to making a commitment to offer a new training programme the franchise brand, has a for prospective franchisees. good idea about what they are getting into. The Prospect Franchisee Well-researched and informed Certificate is an online course prospective franchisees will set to prepare learners on make the franchisor’s task of all aspects of becoming selecting quality individuals into a franchisee. The course their brand less of a challenge.” teaches the legal and financial considerations, as well as what franchisors are looking for.

11 FOOD FRANCHISE SPRING 2017 News round-up

McDonald’s considers giving franchisees a board seat

Investors at McDonald’s will soon be voting whether to give their franchisees the chance to elect a board member.

Under the proposal, the franchisees, who make up approximately 85% of McDonald’s restaurants, would have a new class of stock that would allow them to elect one director.

If the plan goes ahead, it could have a huge impact on the franchise community, according to analysts.

“If you put a franchisee on the board, it could potentially have a major impact on the direction of the company. It’s a really significant role” said Bob Goldin, Co-Founder of food industry strategy firm Pentallect Inc.

Goldin added: “If this happens, it won’t just be McDonald’s.”

McDonald’s has yet to set a date for its annual shareholder meeting. However, we’ll be keeping you updated on events.

12 FOOD FRANCHISE SPRING 2017 McDonald’s bring table service to Canvey Boparan Restaurant Group appoints new CEO Boparan Restaurant Group Hit franchise McDonald’s has recently revamped their (BRG) has appointed Tom store in Canvey. As well as introducing a new range of digital Crowley as its new chief features, the store now have a dual lane drive through, executive free to use iPads and have introduced table service to their store. Canvey is just one of the many stores seeing the new ‘eating in experience’ in McDonald’s plan to introduce its table service to over 400 stores as they announced, and started doing, in 2016. As McDonald’s faces completion from gourmet brands such as Shake Shack and , as well as co- competitors and KFC, they wish to modernize their brand and appeal to a wider range of consumers. Tom Crowley has assumed Introducing table service and ‘digital features’ are just a the position of CEO of Boparan piece of a bigger picture. Restaurant Group (BRG). Taking McDonald’s will continue to expand and introduce table up the role with immediate service in 2017. effect, Crowley will oversee the BRG’s portfolio of brands – Giraffe World Kitchen, Giraffe Stop, Ed’s Easy Diners, Burgers & McDonald’s future plans revealed Cocktails, Wondertree and also McDonald’s has unveiled its long-term Harry Ramsden’s and FishWorks growth plans following Joe Teixeira’s decision to step down as CEO of Boparan Ventures (BVL) in order to explore The global fast-food chain has announced it will be new roles within the sector. focusing on convenience and technology to stay ahead of Crowley notes; its competition. “We thank Joe for his support The plans were revealed at the company’s investor day in developing Harry Ramsden’s on March 1st. The main ambitions are the launch of mobile and FishWorks and wish him the order and pay in 20,000 of their restaurants by the end of very best for the future. Moving 2017, and the accelerated growth in delivery. forward, with seven quality “To deliver sustained growth, we have to attract more brands operating in over 100 customers, more often” said Steve Easterbrook, CEO of sites alongside a strong franchise McDonalds. business, we intend to quickly He added: “Our greatest opportunities reside at the very establish Boparan Restaurant heart of our brand—our food, value, and the customer Group as a major player in the experience.” hospitality market. Stephen Dutton, Consumer Foodservice Analyst at Our objective is to further Euromonitor International told QSR in a statement: “Going strengthen and grow the positions digital is McDonald’s’ most recent push to lure customers of all our brands nationally and back to its stores. Digital engagement is an increasingly internationally whilst at the same important aspect of the modern foodservice experience and time creating a restaurant group it enhances the level of convenience that consumers want with the capability of making and expect from a quick-service chain. Digital channels, future acquisitions.” whether through self-service kiosks, mobile ordering, or The Cinnamon Collection will even delivery, help make the chain more accessible, and continue to be managed separately should be a positive driver of traffic.” by Vivek Singh. 13 FOOD FRANCHISE SPRING 2017

Five Guys is coming to Liverpool ONE The American burger brand is to open a new restaurant at Liverpool ONE.

A spokesperson from Operator of Liverpool ONE, Grosvenor Europe added: “The signing of Five Guys on Grosvenor Europe, announced today that Five Guys will be The Terrace is another great taking a prominent 4,822 sq ft outcome of our strategy of site on The Terrance. actively managing Liverpool “Securing a location on The ONE’s offer to ensure we Terrace at Liverpool ONE fulfills a long-held ambition provide the very best mix for Five Guys. We are in a for visitors, be they living prime location in one of the in Liverpool, the wider UK’s prime cities” said Neville North West region, or the Mailing from Five Guys. growing number of UK and international tourists.”

£50m fund available for franchise industry A new £50 million fund is available for development and expansion in the franchise industry.

“This fund promises to More information can be The finance is available transform thousands of found at www.franchisefinance. for existing and prospective Franchise businesses across the co.uk franchisees who are looking UK. All too often we see access to develop and expand their to sufficient finance as a barrier businesses into new regions. to growth, with franchisees unable to fulfil the potential of The finance options range existing operations or expand from £5,000 to £500,000 at into new locations. competitive rates. “Because this fund is Interested business owners specifically for the Franchise must apply through specialist market, such frustrations are funding, business planning, set to be a thing of the past and financial training services for ambitious franchisees with company, Franchise Finance strong business plans. We have Limited. a 95% success rate in arranging finance for our clients and we’re Chris Roberts, Business now in a position to support £ Development Director at many more people to achieve Franchise Finance, said: their long-term retail goals.”

15 FOOD FRANCHISE SPRING 2017 News round-up

POCO Coffee “Wake up and smell the coffee”

customers. They are offering an experience as much as a Richard and Angela Sutton latte, a mood change as much founded Poco Coffee in 2012 as a cappuccino. Poco create and now have four outlets. places where local people love Both are passionate about to meet, love to , enjoying coffee and how coffee shops great coffee in a relaxing and the cafe culture have environment. redefined social boundaries, Angela says, "Here at Poco, we attracting customers from the delight in bringing quality coffee full spectrum of society. and impeccable service to the Poco (Spanish for small) aims heart of local communities”. to be a Quality alternative to some of the bigger brand high “ street Coffee/Cafe operators. Business Expansion They are looking to operate Richard says “We are now in locations where they can offering franchise opportunities, establish the brand at the as we seek to bring the Poco heart of the community and experience to areas across build strong relationships the North West and North with customers and the wider Wales and ultimately across community through active the UK. Franchising is one of ” engagement, and by offering the most significant, stable and excellent customer service. sustainable growth strategies a Poco offer a traditional business can implement and our barista style Cafe experience, support and training is geared a full range of coffees, iced to helping our franchisees hit and speciality teas, hot the ground running and achieve chocolates, smoothies and success”. frappes. Food includes freshly Do you have the desire to made sandwiches, paninis and own a Coffee Shop franchise toasties, homemade soups, and and build a successful business stews, plus a wide selection of for yourself? both continental style pastries Do you want a brand that and traditional cakes. One or champions style, community two “localised” menu items values and - above all - great are also on offer within Poco coffee? outlets to further enhance Are you one of those people? the connection with the local If you feel that you have the customer base right qualities to succeed in a Poco use music and big visual growth market give us a call for impact via wall decoration an informal chat. to both relax and inspire "wake up and smell the coffee" 16 FOOD FRANCHISE SPRING 2017 announced it’s looking for 11,000 new team members last Thursday.

The onset of mass employment is following the company’s pledge to increase their store count to 8,500 in the U.S and 20,000 worldwide. The restaurant is focusing on improving the quality of experience for customers whilst, simultaneously, focusing on restaurant growth and ensuring a quick and reliable workforce for Superbowl Sunday. Over the next several years Pizza Hut will continuing expanding their number of stores and offering a wider range of jobs. They’ve also set out to expand on their career- building training and educational programs in a bid to make sure pizza lovers can and will be satisfied worldwide.

Square Pie announces strong last quarter results.

started delivering in the second Established in 2001, half of 2016, we’re looking Gourmet pie company Square forward to a busy 2017.” Pie has reported total sales for Square Pie now has December increased 14% on restaurants in locations such as last year , The O2 and What started off as an idea, Birmingham Grand Central. has now become a reality. Their philosophy has remained Square Pie has gone from a the same since day one as they lowly market stall to a multi- continue to look for new sites million pound food franchise across the UK. and by their latest sale results With these values still in-tact they have no intention of they can only do better in the slowing down. future.

Martin Dewey, founder, said: “After a tough 2015 we made some changes which have

17 FOOD FRANCHISE SPRING 2017 News round-up

Start of the Warrens Bakery Empire? The world’s oldest Cornish pastry maker opens its first franchise store in Mere Green.

Warrens Bakery has brand providing premium existed since 1860 and craft bakery products. claims to be the world’s oldest Cornish pastry We are really keen to maker. The company has reinforce a nationwide over 50 stores in the UK presence and will push for and has now launched its 500 stores in the near term.” first franchise store outside of the West Country. But Warrens Bakery is The new Midlands outlet eager to not lose touch brings 8 new jobs to the with its roots. Mark added area and is the beginning of “We’re passionate about a nationwide expansion. sourcing quality ingredients and maintaining our hand- Mark Sullivan, Chairman craft recipes and skills.” of Warrens Bakery told us: “I think there’s a big gap in the UK market with no national

Why does a Domino’s pizza cost more in the UK? We explore if UK customers are being charged unfairly for a Domino’s.

A large margherita pizza from Domino’s costs a UK customer £14.99. When we compare that to £2.87 in New Zealand, £3.04 in Australia, and £11.93 in America, the Brits have a right to ask what the deal is.

The Mirror reported that according to figures in 2011, it cost Domino’s just £1.25 to make a margherita. That’s a profit margin of 900 percent.

“We think the fresh, hand-made taste of Domino’s is unique but we do all we can to make it as affordable as possible. Unfortunately, comparisons including, rent, petrol, labour and food costs all vary greatly internationally” says Louise Butler on behalf of Dominos.

18 FOOD FRANCHISE SPRING 2017 Waste policy needs right ingredients to keep pests at bay Fast Food businesses are being urged to ensure their policy on waste control is no recipe for disaster.

Pest experts say the correct peril.” simply can’t get at it and the disposal of waste is vital to The Food Safety Act and Food potential for a problem is minimise the threat of an Hygiene Regulations lay down greatly reduced.” infestation it is one of the general requirements for all Businesses which suspect an most neglected areas of the operators and the BPCA says infestation of any kind should industry and a common source there’s little margin of error. deal with it sooner, rather of problems, particularly at Mrs Ward-Thompson added: than later – taking note of any smaller premises. “Large companies will generally sightings and calling on an They’re calling on operators have effective pest control expert to tackle the issue. to review their procedures now systems in place, although in a bid to avoid potential issues there’s sometimes scope for Pest management should later in the year. improvement. not be a simple box-ticking Dee Ward-Thompson, of the “But among smaller premises, British Pest Control Association there’s often much to be done exercise (BPCA), said: “The vast majority to ensure compliance with the and every business handling of established food businesses regulations and an appropriate food needs to ensure controllers will be well aware of the level of protection. have the right credentials. damage that pests can do to “Setting the standards for Operators who insist on their business.’‘ issues such as the disposal membership of the BPCA are Yet the disposal of waste is of food waste is one thing, on the right track as every an area where environmental working to those standards can member is required to hold key health professionals continue be quite another. qualifications – an initiative to see major issues. Infestations can not only that delivers vital peace of Pests such as rats, mice, ants cause serious illness, but could mind. and flies will quickly collect also lead to a damaging loss of They’ll also hold appropriate where waste food is left hanging reputation and, taken to the insurance allowing them to around and infestations can extreme, closure. work safely at any premises take hold quickly without being So ignoring measures to keep and will have been assessed easily detected. pests away is simply not worth on a regular basis to ensure “Once there’s an infestation, the risk and the disposal of they provide a thoroughly they can then get into other food waste is a key part of that. professional and consistent parts of the premises quite The BPCA says pest service.” easily if the building structure management should not only is inadequately proofed. be designed to prevent pests, “We find it’s but also reduce the conditions that help them to survive if an area which tends to be they did become established. one of the most neglected “But if waste is stored by smaller food premises – but correctly, and disposed of it’s ignored at the proprietor’s regularly by contractors, pests

19 FOOD FRANCHISE SPRING 2017 News round-up

Papa John’s youngest franchisee opens fourth store. The new store located on Grimsby Road, Cleethorpes, will bring twenty new jobs to the area.

The 27 year old, Abdul Kasana, opened his first store in 2016. He now runs two Papa John’s in Nottingham, one in Llkeston, and his latest addition in Lincolnshire.

“I believe Cleethorpes represents a gap in the pizza market …. With Papa John’s gaining ground and expanding rapidly in the UK, if I didn’t open there, someone else would” says Abdul Kasana.

He continues: “My journey so far with Papa John’s has been a good one. There is no-doubt it’s hard work. However, the product is top class and we are getting some great customer feedback. Papa John’s concepts of: BETTER INGREDIENTS. BETTER PIZZA. proves increasingly popular. It means we only use fresh dough, never frozen, which gives a better flavour and the customers just keep coming back for more!

“As a franchisee, I have found Papa John’s incentive scheme particularly valuable. It is designed for franchisees starting out and has been key when it comes to opening more stores as it offers some free equipment, reduced royalty fees and help with marketing. It makes opening multiple Papa John’s easier, so watch this space!”

Anthony Round, Business Development Manager at Papa Johns added: “Papa John’s now has over 350 stores across the UK and more than 5,000 around the world and we continue to grow. As a result, we are actively recruiting for more enthusiastic franchisees hungry to join us and become part of our success story.”

20 FOOD FRANCHISE SPRING 2017 SOHO Coffee opens flagship store The artisan food and coffee chain opens flagship store in its hometown of Cheltenham.

The store will be the company’s 32nd store and will be the first of eleven new stores opening in 2017, creating 15 new jobs in the area. The latest store will be 1,000 sqft and situated at the multi-million pound development at the Brewery Quarter in Cheltenham’s shopping centre.

Penny Manuel, Managing Director said “We are hugely proud of the quality and variety of food and drinks we offer our customers. We have a team of passionate foodies whose mission is to ensure our customers can choose food to match their lifestyle and mood – whether that is protein- based, less meat or a need for a Friday sticky treat.

We’re extremely delighted to be opening our latest outlet in the new Brewery development in Cheltenham. We will always have a soft spot for Cheltenham, it’s where SOHO began and is the heart of our company operation.”

Turkish snack group eyes global expansion Simit Palace will open 150 stores abroad this year

Simit Palace, which continues vendors. Now it has over 200 to open its stores both at home mostly franchised stores with a and abroad, has opened six range of different products. stores in London so far. According to Mr Kavukcu the Simit Sarayi, a pastry and tea president of Simit Palace, he is chain that roughly translates as also looking at a public listing “bagel palace” has a target of and local acquisitions. being a world brand in the next He added: ‘The Company has few years.The Turkish company been encouraged to expand is aiming to introduce the internationally because most national snack to the rest of the of the customers at its foreign world. stores are not ethnic Turks’‘. A simit is a lighter, sesame- “Simit is loved by everyone,” covered bagel equivalent, of he said. “It has a worldwide which it sells 83,000 a day. flavour and is adaptable to every Until Simit Sarayi opened culture.” its first store in 2002 its core product was generally bought from patisseries and wandering

21 FOOD FRANCHISE SPRING 2017 News round-up

Spavens “The Best Sweet Shop and Party Venue Ever”

working and fun loving staff the backup of specially trained Who wouldn’t love to have have come up with a concept staff and experts. their party in a sweet shop? which delights all who set foot Alan Spaven says “After many Husband and wife team Alan through the colourful façade years building and developing and Rhian Spaven have created and bright yellow door into the the business, we are now a recipe for sweet success! magical world of Spavens. very much looking forward Spavens originally started Rhian Spaven says, “we offer to sharing our concept and trading as a newsagents which parties to suit all ages and enabling people all over the also sold sweets in the market occasions, from birthdays to country to enjoy the Spaven town of Mold in North Wales. baby showers. Some customers experience. As time progressed they book months and even years in Are you one of those people? decided to operate purely as advance to guarantee a special If you feel that you have the a sweet shop, specialising in date for their parties”. right qualities to succeed in a the traditional “retro” sweet Spavens have been growing market give us a call market. This market continues overwhelmed with party for an informal chat. to see significant growth as it bookings and it is this demand captures the imagination of that led the couple to franchise adults re- living their youth, as their business. With the help of well as serving the traditional the franchise industries leading school-age children’s market. experts they have developed In order to grow the business a franchise package to give they added a few extra lines others the chance to enjoy the such as Rhian’s famous home- benefits of the proven Spavens made fudge, crepes, ice cream, system. milk shakes, candy floss and So, if you would like the best popcorn. A space was also set job ever, running your own aside for an “eat-in” café and sweet shop and party venue “craft” section where visitors have a look at our franchise can paint clay, pottery, and website. As a franchisee it wooden items. Alan Spaven says, “the idea will be your own business, of running children’s parties but you won’t be on your developed initially in response to a customer enquiry”. The own. You will benefit from the couple together with their hard proven Spavens model and

22 FOOD FRANCHISE SPRING 2017 New Starbucks at Ards Shopping Centre in Northern Ireland The global coffee chain has agreed to open their first Starbucks in Newtownards, Northern Ireland.

The new store will be 2,550 sq ft, located at the 40,000 sq ft unit owned by Belfast Office Properties. The opening comes as part of a £7 million redevelopment within the centre.

Paul Devlin, Belfast Office Properties said “We are delighted to have signed Starbucks and welcome another international brand to Ards and further grow our F&B offer. Starbucks signing signals a strong start to 2017, which follows an exceptional 2016, and Ards continues to develop and maintain its position as the region’s strongest performing shopping destination.”

World’s leading Mediterranean pizza delivery company now searching for London sites Telepizza UK Ltd looking for new sites across London.

Telepizza UK Ltd have been The requirement is for sites for a company new to the UK appointed as master franchisor suitable for either take away but which has a proven brand for Telepizza S.A. (Spain) across / delivery restaurants or dine with more than 1,300 stores. a large swathe of Central, South in / take-away /delivery.Sites The concept and quality of the and South East London. should be from 800 sq ft to product will ensure the growth Stiles Harold Williams have 2,000 sq ft in busy, prominent is rapid in this competitive been appointed to source locations. sector.” suitable sites and are now Naresh Malda, MD of Telepizza concentrating on securing initial UK said:“Telepizza are the sites in the London Boroughs world’s leading Mediterranean of Hammersmith,Fulham, pizza delivery company. I was Kensington and Chelsea, looking to invest in the food Kingston-UponThames and sector and once I investigated Wandsworth. this band and the quality of the Sites will also be considered product I knew it was perfect in the London Boroughs for UK expansion.” of Camden, Westminster, Nigel Evans Partner of Lambeth, Southwark, Merton, retained agent Stiles Harold Sutton, Greenwich, Croydon Williams commented: “It is very and Bromley. exciting to be seeking premises 23 FOOD FRANCHISE SPRING 2017 News round-up

Papa John’s Franchisee Engineers Career Change in Coventry Leading pizza franchise, Papa John’s, has announced its latest store opening in Coventry.

Former automotive engineer Papa John’s special franchisee for franchisees throughout the Manj Bath, now runs three incentive scheme, which UK. Papa John’s franchised outlets offers deals on equipment and in the Cathedral city. discounted royalties when Papa John’s which was starting up, the new store on recently named as UK National “I joined Papa John’s in Holyhead Road is now open. Pizza Delivery Chain for the 2001 after being made It means I have the whole city sixth time, is currently running redundant following 20 years covered! an incentive scheme to help in the automotive engineering franchisees in the early stages industry,” explains Manj. “The new store has created of growing their businesses “I needed a change and was almost 20 jobs for local staff which includes discounted recommended to Papa John’s and there are possible plans royalty fees, contribution through a friend. in the pipeline for me to open towards marketing spend plus At the time, the brand was another Papa John’s in the free equipment for new stores. not as well-known as it is now future. Help is provided with but after a little research I As the company grows it location selection and full realised the company’s focus serves up further opportunities turn-key opening of stores. on superior quality pizza was and that is exciting from As a franchise, the Company a recipe for success and could a franchisee’s perspective supplies all the assistance be what I was looking for. and also positive for local needed to get your successful communities. Papa John’s up and running. I am now one of Papa John’s For further information please “Training and support was longest serving franchisees visit: thorough and I haven’t and with the help of my team, I am looking forward to looked back,” continues continuing to deliver on our Manj. promise of “Better Ingredients, “My stores have enjoyed Better Pizza’ for a few more 20% growth in the past few years to come!” years and recently it became clear I needed to open a third Papa John’s is one of the store in Coventry to satisfy largest pizza companies in the demand. With assistance from world and has opportunities

24 FOOD FRANCHISE SPRING 2017 10 portions of fruit and veg a day? No problem! Founder of Riverford says it’s easy with their boxes. According to recent scientific are a really inspiring way to cook research, we should all be from scratch, eat seasonally and aiming to eat around 10 pack a load of the green stuff portions of fruit and veg a day. into your diet. For most of us, eating just 5 “We’ve been growing and portions a day is enough of a delivering for 30 years and really struggle. However, the founder are obsessed with veg; in fact, of Riverford Organic Farmers, we call ourselves ‘veg nerds’. Guy Watson says that eating Sharing our knowledge, tips and 10 portions is entirely possible. recipes is all part of life with a “It is easy to add two or three veg box.” vegetables into every meal. Riverford deliver their products From beetroot gratins to chard to customers across England galettes, leeks on toast to every- and South Wales via a network veg curry, it really is so easy of franchises. For Guy, running to make vegetables the star of a business that is committed to every dish.” an ethical and environmentally “Our boxes are all about friendly approach, is the key to bringing the best of our fields their success. into customers’ homes. They

New McCafe TV Ad aims to make coffee accessible to everyone

extravagant way in which ‘Great tasting coffee, simple’. McDonald’s UK are coffee can be served. McCafé As a result, this new campaign relaunching their McCafé is then introduced as the simple from McDonalds could look to offering to encourage solution, offering great tasting challenge the big market share consumers to reappraise their coffee, without the fuss. holders such as Costa and coffee. According to Michelle Graham- Starbucks with this new simple The fast-food giant has Clare, Marketing manager at approach. changed it up with a new McDonalds UK :’‘McCafe is our campaign that takes a look at challenger brand, taking the coffee culture, highlighting complicated, expensive and the simplicity of McCafé sometimes intimidating world by contrasting it with the of café culture and making extremities of urban coffee coffee accessible to everyone. shops. Our campaign illustrates how It gently pokes fun at how McDonald’s is the antithesis to overcomplicated the coffee the complication, in a fun and world has become, showing relatable way.’‘ customer’s reactions to We serve great quality coffee the complex menus, the simply, conveniently and at an expensive price tags, and the affordable price:

25 FOOD FRANCHISE SPRING 2017 News round-up

Samworth Brothers gobbles up West Cornwall Company West Cornwall Pasty Co operates across a wide range of travel and high street locations and has flagship trading partners

Food giant has bought Alex Knight, chief executive at West Cornwall Pasty Company in a multi- Samworth Brothers, said the deal million pound deal. was a good extension of the company’s hot The acquisition includes West Cornwall food-to-go division, which it is looking to Pasty Company’s 33 fully owned outlets develop. in rail stations and high streets across the “We see the hot food-to-go sector as one country, as well as 19 franchised shops in Moto motorway service stations. area of real opportunity,” he said. A spokesman for Samworth Brothers said Peter Smedley, an analyst at Panmure the purchase would complement the food Gordon, said the deal would further diversify producer’s existing portfolio, which includes Samworth’s operations. The company is the pasty brand , making the group already the largest savoury pastry producer one of the biggest pasty purveyors in the in the UK and the addition of West Cornwall country. Pasty Company will add another string to its West Cornwall Pasty Company, which still bow and open up a new distribution channel. makes all of its in Cornwall also offers “It’s far from being a transformational a wide range of products, such as chocolate deal for Samworth,” he said “But it is an brownies and millionaires shortbread. interesting one because it will also take the After changing the group’s strategy company into owned-retail, as opposed to by opening outlets in sports stadiums, just supplying third party retailers and food expanding its coffee range and refreshing service providers, because West Cornwall the brand to lure in more customers they Pasty Company has its own retail sites.” generated up to £12.5 million in sales last year.

26 FOOD FRANCHISE SPRING 2017 Want to go the whole hog with Oink? Food outlet company, Oink is now franchising

the provenance of the meat. be very profitable but this is We have also perfected the not a get rich quick business. Serving hot hog rolls, methods of cooking the pigs to We will give the franchisees all complimented by a range of give the most delicious pork. We our support to make their Oink special homemade stuffing and have even invested in special outlet a success from advice on sauces, owners - Adam Marshall ovens which cook the pig to finding premises to sourcing and Sandy Pete are looking to perfection. Any newcomer equipment, training marketing expand their catering concept. to the field would need years support and social media. We Adam said: “Catering to catch up, which makes are also working with an award experience is not necessary becoming an Oink franchisee winning franchise consultancy but franchisees must have such a great business decision.” to ensure our procedures and a passion for good quality Sandy Pate added: systems are world-class. Apart food and delivering excellent “Franchisees will need to be from the retail units, franchisees customer service. You also dedicated and willing to work can benefit from additional need to be a people person and hard. This a seven day a week revenue streams from a good manager. operation and you need to be mobile trailer selling hog rolls “Our years in farming have hands on. Customer service at markets, parties, corporate taught us that if you start out is paramount...we want every events and weddings.” with the best quality ingredients single customer to have a you can offer exceptional food fantastic experience so they to customers. We breed and tell all their friends about rear our own pigs so we know us. Run properly the shops can

Yum is to sell the majority of its UK KFC outlets Yum Brands agrees £300 million sale to franchise partners in Britain.

The American restaurant giant, Yum Brands, has agreed to sell 180 of its 230 company-owned KFC outlets. The sale is due to be completed in 15 separate packages to franchise partners and is worth an estimated £300 million. In 2016, Yum revealed a programme to refranchise all but 50 of its company-owned outlets. Selling the stores in packages was seen as the best option, but the company said it may take until the end of next year to complete the deal. Chief Financial Officer, Paula Mackenzie will be taking the reins from General Manager, Martin Shuker, in a management reshuffle.

27 FOOD FRANCHISE SPRING 2017 News round-up

Starbucks to create 240,000 jobs globally by 2021

Starbucks is ramping up its hiring efforts, Starbucks operates in more than 75 countries. announcing plans Wednesday to create more The company said in January that initial hiring than 240,000 jobs globally by 2021. efforts would begin in the U.S. and would focus In the U.S. alone, the company is slated to add on individuals who served the U.S. military as 68,000 jobs as it moves toward opening 3,400 interpreters and support personnel. new stores by that year. Partially included in that number are other programs the coffee The new hiring goals were announced at chain sponsors to boost hiring among groups Starbucks' annual meeting of shareholders. like veterans and teens. The company also noted that Kevin Johnson will transition into the role of CEO on April In addition, Starbucks is scheduled to open 3. Schultz received a standing ovation during 100 more military family stores throughout his opening remarks at his last shareholder the U.S. in the next five years. These stores meeting as CEO. are designed to support military communities and are staffed by veterans, advocates and Starbucks will also be adding three new military spouses. So far, the chain has 32 of members to its board. Shareholders elected these stores. Rosalind Brewer, former president and CEO of Sam's Club; Jorgen Vig Knudstorp, executive The company will also be hiring more young chairman of Lego; and Satya Nadella, CEO of people. Starbucks said it has exceeded its Microsoft, to the board. goal of hiring 10,000 "opportunity youth" in America by 2018 by hiring more than 40,000. Starbucks said it is helping to jump-start their careers by giving them their first job. The company said it will be expanding its goal to 100,000 hires by 2020. "

" Schultz said.

28 FOOD FRANCHISE SPRING 2017 FOOD FRANCHISE

29 FOOD FRANCHISE SPRING 2017 Chilli Banana -

The Chilli Banana concept started back in 1997 with husband and wife duo Steve and May OBJECTIVES Wakefield. Their restaurant beginnings were • Be the leader and consumers “brand humble. May and her husband Steve were serving of choice” in the Thai food segment of the UK food Thai dishes from an Alderley Edge pub in Cheshire, market with the majority of their advertising budget going on an A-frame blackboard outside. However now, • ensure the franchises returns on May’s recipes are older than two decades, having investment is successful, enabling franchise growth been collated from generations of family recipes within the brand with her finely tuned balance of tastes; delicate undercurrents of sweetness tapered by fresh sour • commercialise Thai dining through notes and elements of richness giving ChilliBanana technology driven systems and procedures its winning formula and an opportunity that currently doesn’t exist in the UK world of STRATEGIES Franchising! An opportunity that separates us from • establish Chillibanana as the gold all the other high street franchises, giving us market standard offering in the Thai food dining experience control and with the slimmest of competition, is this not what every entrepreneur or restaurateur • Stretch the brand to compatible alike endlessly searches for? formats, products and distribution points to support Franchises The answer is “YES IT IS” and proof of this can be seen at the ChilliBanana branches in Wilmslow, • Grow brand presence through a Bramhall, Macclesfield, Liverpool and Didsbury franchise centric mix of company-owned and which have all opened at a steady pace by franchised stores franchises over the past 12 years, and, to date still trade successfully with year on year profits. UNTAPPED AND UNCHALLENGED The food Our market is one of the most exciting franchise …for everyone and anyone! opportunities in the UK food sector, with growth available for franchises at an unprecedented scale, therefore, now is the right time for the UKs ONLY Thai franchising platform to accelerate and give YOU the opportunity to join in our success!

Whether it’s with our full format contemporary restaurant offering or our more compact Street Food style take away solution, owner operated, franchisor operated or for investment purposes we have an opportunity that will differentiate you in the market place, thus enabling you to launch into an untouched sector and enjoy those financial and lifestyle rewards that everyone strives for! Don’t just be ANOTHER high street food franchise battling with the masses,

30 FOOD FRANCHISE SPRING 2017 Caffè della Terra -

Caffè della Terra is happy to provide its full partnership proposal to investors willing to be part of its fast growing retail business, with key success factors such as: • Store value proposition – we are coffee roasters, and we know the art of coffee. We have delivered authentic top quality Italian food to our customers in Italy for more than 60 years. • Passion for our work – quality comes first. We do not chase profits without providing state-of-the-art value to our customers, because we know that profitability follows the experience we provide to our customers. Creams - • Outstanding experience – since 1921, we have been recognised as the leading Italian coffee roasting company. Join a unique brand in the luxury world of cakes, • Turn-key store package – the patisserie & Afternoon Tea concept, recipes, ingredients, know-how: you do This is a unique opportunity to acquire a not have to worry about setting up your store, we luxury franchise, specialising in afternoon teas, have a full package for our franchisees. confectionery and gifts. CREAMS is an exciting • Exclusive territory – we grant retailer that exudes sophistication in its concept exclusivity for your store, or we license to Master and design. franchises the rights for an entire country or region. Two investment opportunities to choose from: • Full training and direct support – • CREAMS (Store/Tearoom) we know the secret behind our store value is the Investment from £150,000 - £250,000 training. A great store concept and product without • CREAMS (Investors Option) any know-how do not provide the full consumer Investment from £27,500 experience that we demand in our stores. Be a part of a syndicate with other franchisees Unmatchable Italian coffee tradition for a unique from as little investment as £20,000 to a chosen retail experience prime locations. Turnkey operation headed by The Caffè della Terra chain offers a warm and CREAMS. elegant atmosphere, with rich, natural elements. You can now be an owner of your own store Our coffee is made to standards taught at our with a group of franchisee investors and you are in internal "Accademia del Caffè". charge of your investment amount. Our stores are known for their excellent coffees and Italian food, and for the courses on espresso How will CREAMS support you? traditions and fine Italian recipes that we offer • Location – We will ensure that each clientele. location selected is the best for the franchise and We like to define our chain as Gourmet Coffee assist in negotiating the best price. Shop: we simply do not serve best Italian coffees, • Product Supply – The initial capital but a valuable menu, rich in authentic natural investment will include initial start-up products recipes, mostly with hand-made ingredients. From and further guidance on supplier negotiations. here, our croissants and cakes, freshly bakes,; our • Promotion – We supply a full juices and fruit extracts, prepared on the spot; promotional calendar together with fully branded our chocolates and gelato, customised upon point of sale packages to drive sales and brand the client's wishes; and our pasta and savoury awareness in our operating manuals. products, handmade in the store. • Recruitment – guidance will be provided to identifying suitable candidates for each job role. • Operational – A full operational manual will be provided to give you comprehensive instructions on all operational procedures of how to run the business or for a manager to implement the systems.

31 FOOD FRANCHISE SPRING 2017 Crolla -

Crolla’s was founded in 1895, when a young franchise from as far afield as the USA and middle Serafino Crolla exchanged the warm sunshine of east but our focus is on the UK market to make us Italy for the less predictable climates of Scotland to the outstanding brand in Gelateria’s in the UK. set up his first store in Queen Mary Street, Glasgow. We have 7 stores opening in 2017 with a further Over the years, it has grown to the business it is 10 targeted within 2018 but we are looking for today. By the 1950s the Crolla family had started new sites and franchisees to join the family now to up an ice cream factory and had 30 vans selling help us on our journey. their delicious ice cream around the streets of Glasgow. The firm still supplies ice cream vans but has expanded to supply shops, cafés, wholesalers, restaurants and hotels. Although they are as firmly committed as ever to producing top quality ice cream, the range of products Crolla’s now supplies is now far greater and includes sandwiches, panini, desserts, delicious gelato and speciality coffees.

We had been running our own shop in Glasgow Heavenly Desserts - for three years and had also set up partnerships with other shops who opened trading under Founded in 2008, Heavenly Desserts began Crolla’s Gelateria in Wishaw and Preston. its expansion in 2012 and currently has five stores trading in the UK. Providing the very finest in This raised the profile of the brand not only as a delectable desserts and great tasting coffee, not wholesaler but as a Gelateria as well, we were now only are their products beautiful to look at but being approached by new business owner that also quality in taste and aroma, Heavenly Desserts wanted to get into the market place but needed stores are renowned as some of the most stylish the support of an experienced operator and a dessert outlets in the UK. brand name. Attention to detail, creativity and customer We have a history of making ice-cream of over service continues to be the soul of Heavenly 125 years with us suppling a long-life mix that Desserts with many of their high street locations is made to our unique recipe and access to key opening from 8am serving quality coffee and sweet suppliers that we have built relations ships with morning treats and the best bit?? they’re open till midnight, offering a safe and friendly environment over many years in the wholesale business. to visitors who want to indulge late in the evening. We also offer a cost-effective step on to the A good business model is always one that offers franchising ladder with low franchise fees but the a great return on investment and also a great work support of a successful parent business to work life balance and Heavenly Desserts offers just that. with. On offer is a comprehensive training and support All our shops make fresh Gelato in store and we package which is designed to equip you with all specialise in Coldstone creation were customers you need to know to run your business. can make their own mix of ice cream flavours. Heavenly Desserts are currently at the beginning Our offering is not only ice cream but a coffee, of their growth cycle which means there are lots of food and a wide selection cakes and hot desserts, exciting opportunities available. this gives a stable income over the year compared to solely ice cream business. What’s next for the Crolla’s franchise?

We are looking at opening more in the UK market place and have been approached for master

32 FOOD FRANCHISE SPRING 2017 Veeno -

BEHIND THE COMPANY: A STORY . A Veeno wine café ranges from 1000 sqft to OF SUCCESS 2000 sqft: the required investment depends on the size of the unit and contingent factors but is In 2013, two young Italians with a strong passion generally lower to other operators on the market. for good wine and traditional Italian food Each location is carefully selected by the created Veeno – The Italian Wine Cafè. In just a franchisor in urban areas with a very high potential, few years Veeno has become one of the best such as business districts or city centres. The entrepreneurial stories in the UK. Veeno - The choice is made through rigorous geo-marketing Italian Wine Cafè - exports the Italian culture of criteria to identify the best spot to maximise your “Aperitivo”: drinking high quality wine while tasting trade. The Veeno customer experience targets a good food with friends & family in the warm and broad customer base, although focusing on high welcoming atmosphere of the store. spenders and professionals with the passion of The wine is produced by an excellent winery quality food&drink business in Sicily, whereas food is carefully selected from the best Italian producers. The Veeno franchise formula is carefully designed to improve financial performance, shorten BUSINESS CONCEPT the return of investment period and maximise Every Veeno Wine Cafè offers a glimpse of Italian profitability. This exceptional entry opportunity lifestyle:the furnishing is simple and contemporary, would not be possible without the company trust with careful attention to decor, lighting and in a solid and successful brand. ambience exuding a comfortable & stylish way of life. The eye-catching wine display is equally distributed throughout, whilst sober photographic imagery completes a frame on a corner of Italy. The service style is friendly and discreet, with the wine accompanied by typical Italian food intended for sharing amongst friends, typical of the tradition of aperitivo.

FRANCHISE OFFERING The proven franchise formula was established after extensive empirical research had been carried out by our store owners.

Louise les glaces -

Louise les glaces is a takeaway concept which is cream can be completed by patisseries (macarons, the new home of indulgence. A concept designed choux, cakes,…), creps, waffles and coffee. Louise and developed by La Compagnie des Desserts, les glaces is a place of sweet indulgence. which creates an elegant, original, and resolutely different style. The ice cream is presented Louise les glaces is a takeaway concept wich attractively in artisan-style round-bottomed pastry can be a shop, a pop up and seasonal parlour, chef’s tubs. The Dairy-fresh ice cream is made with a permanent corner parlour, a food-truck or a fresh milk from the cows of La ferme de Marguerite container. So it can be based either in the city centre (a farm with 70 cows), located at the foot of the or in a touristic place or either in a shopping center. Pyrenees in France. Haute Expression Sorbets are Today, Louise les glaces has more than 50 points of made with fruit that is grown regionally by a fruit- sale in the world (France, Spain, Switzerland, China growers’ cooperative in the Rhône valley. All our and New-York) We will open soon the first Louise sorbets are guaranteed free from flavourings and les glaces shop in London and we plan to open colours, and we are particularly focused on reducing several in UK in 2017. their sugar content. The art of the ice cream maker consists in getting a true and balanced flavour with a light and creamy texture. The offer of ice

33 FOOD FRANCHISE SPRING 2017 Steak ‘n Shake -

For more than 80 years, Steak ‘n Shake has been by the Zagat food guide as one of the “best pleasing its clients with Steakburgers prepared milkshakes in the USA”. They are prepared to before their very eyes, freshly cooked, homemade order from artisanal ice cream and milk, syrup and, fries and artisanal ice cream milkshakes, praised by depending on the recipe, fresh fruit, speculoos the famous Zagat food guide, made with a recipe cookies, Oréo®, M&M’s®, Nutella®, and many that has not been changed since 1934! more goodies. The brand has won the Nation’s Restaurant With an average ticket of around 9.5£ and a Golden Chain Award and been chosen among the value-for-money position that makes it one of the 10 best burgers in the USA by Consumer Reports. highest-performing players in the premium burger From the beginning, its main principle has been market, it seems undeniable that Steak ‘n Shake to offer its customers exceptional products at the has great potential for growth in the UK. best possible prices. It is a real alternative to conventional fast food The restaurant that created the gourmet burger establishments, and to high-end style gourmet is bringing its traditional know-how to the UK, with burger restaurants that are too expensive and an unprecedented proposal that might make you therefore less accessible. change your mind about the fast food industry. Steak ‘n Shake offers the best quality at prices Steak ‘n Shake Steakburgers are certified 100% that defy the laws of the burger industry, which beef, chosen exclusively from 3 full cuts of customers love. muscle and cooked to order for customers. Their Steak ‘n Shake is both traditional and modern and flavor is not even worth comparing with that of offers its customers fresh products cooked to order pre-formed, pre-cooked hamburgers. with exclusive know-how and from generations- Steak ‘n Shake homemade fries are made from old recipes. the best selection of seasonal potatoes. They are washed, cut, blanched and cooked to order on site. Steak ‘n Shake milkshakes have been recognized

POCO Coffee -

“Wake up and smell the coffee” quality coffee and impeccable service to the heart Richard and Angela Sutton founded Poco Coffee of local communities”. in 2012 and now have four outlets. Both are Business Expansion passionate about coffee and how coffee shops and Richard says “We are now offering franchise the cafe culture have redefined social boundaries. opportunities across the North West and North Poco (Spanish for small) aims to be a Quality Wales and ultimately across the UK. Franchising is alternative to some of the bigger high street one of the most significant, stable and sustainable brands. They are looking to operate in locations growth strategies a business can implement and where they can establish the brand at the heart of our support and training is geared to helping our the community and build strong relationships with franchisees hit the ground running and achieve customers and the wider community through active success”. engagement, and excellent customer service. Do you have the desire to own a Coffee Shop Poco offer a traditional barista style Cafe franchise and build a successful business for experience, a full range of coffees, speciality teas, yourself with a brand that champions style, hot chocolates, smoothies and frappes. Food community values and - above all - great coffee? includes freshly made sandwiches, paninis and If you feel that you have the right qualities to toasties, homemade soups, and stews, plus a wide succeed in a growth market give us a call for an selection of both continental style pastries and informal chat. traditional cakes, and a few “localised” menu items. Poco create places where local people love to meet, love to eat, enjoying great coffee in a relaxing “ environment. They are offering an experience as much as a latte, a mood change as much as a ” cappuccino. Angela says, "At Poco, we delight in bringing

34 FOOD FRANCHISE SPRING 2017 Maple Moose -

Who are we? brand, with broad appeal to people of all ages and Maple Moose recognised a gap in the market nationalities. for a branded solution to incorporate crepes, Our vibrant, fun look and our food preparation ice cream, waffles, slush, shakes, and a range in full view creates a welcoming setting which of beverages. Having launched our dessert bar encourages customer curiosity, and inevitably concept in Ireland, we now operate over 30 draws people in to buy our products. With today’s outlets in a variety of locations and formats. We consumers looking for more affordable treats, have a successfully proven business model which our range of products offer the customer both is perfect for both a new start-up or for expanding excellent value and quality; a quick solution for the product range of an existing catering business the ‘treat me now’ market. to incorporate crepes. The benefits of a Maple Moose franchise We are the largest and fastest growing crepe opportunity: company in Europe. We are also proud to announce • No ongoing fees based on turnover that we are opening our first stores in Australia in • High 70% margin 2017. • minimum waste • On-site training We have created our own exclusive crepe mix • Low maintenance (which is also sold in Harrods and delis throughout • Realistic return on investment France); which ensures consistent quality and ease • easy to operate of operation for store owners. • Low skill level • Cost effective Why Maple Moose works • small footprint Franchise locations The Maple Moose franchise suits virtually any We are looking to expand our franchise operation retail location, slotting in easily in shopping centres, across the UK and internationally. inside larger stores, as standalone kiosks, or in the We believe our simple, flexible franchise model re-branding of an existing food outlet. Brand loyalty will find success in a huge variety of locations is a huge factor in our success, and on opening a across this country and beyond. new store, franchisees will find that repeat custom rapidly develops. This is because Maple Moose has developed a memorable and visually striking

Shakeaway -

Shakeaway is the world’s develop your own Shakeaway largest milkshake bar company. The full Shakeaway experience Empire our process is simple and Having originated a new and is unmatched and that keeps our thorough; we are with you every exciting milkshake product more lovely customers coming back step of the way. than 17 years ago our brand has time after time. UK franchise training and developed a loyal cult following We have a proven management support of fans throughout the UK and all team to keep the business A Shakeaway franchisee is over the world. developing and growing in brand supported along every step of The Shakeaway brand strength. the way by the experience of the experience can be clearly seen in UK unit franchising Shakeaway team. This includes our amazing store environment, Opening a Shakeaway property selection; design fit- which is informative, colourful store couldn’t be easier; our out, staff recruitment, marketing and always entertaining. Our management team will work with administration and full training customers love our staff (The you to make sure that you get for the franchisee and their Shakettes) and our ever-changing the right location to help develop employees, then ongoing support menu of shakes, smoothies, strong profits. So whether you by dedicated business managers. yogurt, shaved ice and fries. are looking to open one store or

35 FOOD FRANCHISE SPRING 2017 Warrens Bakery -

Warrens Bakery, one of the UK’s leading craft With over 150 years of baking experience, bakeries and the World’s oldest Cornish pasty Warrens Bakery’s hard work and dedication has maker, marks its foray into national expansion, with seen them receive a long list of accolades for their the first franchise store opening in Birmingham. artisan sweet bakes and pasties. In the last two years, they’ve been recognised in the prestigious The first ever Warrens Bakery outside of the Craft Business Award in the Baking Industry Awards West Country opened its doors and showcased the and have won a haul of awards at The British Pie artisan bakery’s range in Mere Green. Established Awards and the World Pasty Championships in in 1860 and the oldest bakery in Cornwall, Warrens 2016. Bakery has teamed up with George Abuaita to open the new store. They attribute their success not only to the provenance of their ingredients but also to their Locals had been expressing their excitement dedicated team. All of their baked goods are crafted at having their favourite Cornish pasty, which with an enormous amount of care and attention is often enjoyed on holidays in the South West, to detail and using the finest ingredients. Many closer to home, with press interest and support of their products are also produced to traditional on social media sites generated in the lead up to recipes including their Cornish pasty, they are after the opening. Fans can expect more surprises in all the oldest Cornish pasty maker in the world. the weeks after the official opening, with exclusive promotions planned for the store.

Warrens Bakery has undergone an extensive rebrand across its 51 stores over the past year and has had a hugely successful trading period. The Birmingham store is just the first of the bakery’s wider plans to expand, with further sites currently under negotiation around the UK.

Chairman of Warrens Bakery, Mark Sullivan says: “This is an extremely momentous occasion for all the team at Warrens Bakery. Last year we unveiled our first store in Bristol and we’re now set to open our first one outside of the West Country. We are delighted to be expanding our portfolio across the country and this marks a tremendously exciting time for the business.”

36 FOOD FRANCHISE SPRING 2017 Pizza Time Shop -

If you have the appetite for owning your branding own Pizza Time shop, we would like to help you! • Staff uniforms With a striking, modern brand and an innovative • Initial marketing materials approach to menu development, we’re the perfect • Display graphics partner for a profitable future. • complete kitchen equipment including: • Ovens You can access our operational model and • Walk-in freezer recipe for success, based on our solid track record, • Preparation tables without paying a massive premium for the privilege • Mixers of buying into the brand, as you will elsewhere. • Extraction system Furthermore, although we’re growing rapidly, we • Till systems (with bespoke POS software) have widespread franchise availability including in • Pans and separators our big cities. • heated delivery bags The Pizza Time team have deep experience in the • Full hands-on training to include: quick service restaurant and franchising industry • Kitchen and preparation techniques and understand how to unlock customer potential, • Sales and marketing in your area, in a service sector experiencing strong • Business administration growth. • Full Pizza Time Operations Manual containing key intellectual property and company 70% of people in the UK bought pizza last year operating systems and the average person spends £110 in a quick service restaurant every month or £1,320 annually. As we work with you to prepare for your We will show you how to access as large a opening day and marketing launch, a dedicated slice of this business as possible with our tried launch manager will provide hands-on support and tested blend of traditional as well as cutting throughout. edge technological marketing approaches. This, We will help with site selection, lease negotiation, together with your diligent effort, can develop a launch plan (including advertising and PR) and single unit business turning over in excess of half a premises project management (shop design and million pounds a year. There will be opportunities layout as well as advice with staff recruitment). for multi-site operations for the right people. The support doesn’t end once you have opened What’s included? your doors! You will be able to benefit from When you join Pizza Time, you will have a our experience for as long as you operate your ‘turnkey’ business based on our successful track business. record since 2000 and everything you need to Whilst it is your business, and you make the open your own brand new take-away pizza outlet decisions for your business, we will help you by for successful trading. You will have the support of sharing best practice from our own knowledge a dedicated launch manager, and your starter pack and from across the group. includes: • Help with site selection We very much hope that you will approach Pizza • Full Pizza Time shop design and shop fitting Time in the same spirit and be willing to contribute project management actively to the life of a vibrant, enthusiastic • comprehensive shop fascia signage and network community as it develops.

37 FOOD FRANCHISE SPRING 2017 Mexigo Burrito Bar -

Sunshine food made with love calories or less carbs. We cater for vegetarians, The UK market for Mexican food is booming — it vegans, the gluten and lactose intolerant and recently bested Chinese food as Britain's favourite people with all sorts of special food requirements. foreign cuisine, according to 'Future Thinking'. A • Our tone of voice is fresh, friendly and Mexigo franchise lets you capitalize on the growing witty, creating a fun environment for customers sector! and staff to work in. Why Mexigo • Our customers feel the Mexigo experience represents great value for money. Dining out and buying takeaway food has now • We're a dynamic, creative and constantly become much less of a luxury and more of an evolving brand, with a great team and great everyday activity with consumers continually partners — there's never been a better time to get seeking new and interesting options. With its on board! colourful image, mouth-watering taste and This is your chance to be part of the hottest food growing reputation for being both healthy and trend around. Get in touch today! nutritious, Mexican food is already a firm favourite in the minds of consumers. • Assistance with site selection & design • assistance with business plan • The key to Mexigo’s success is offering good • Broad pre- and post-opening training quality, great-tasting Mexican food, served quickly • Provision of operations manual and consistently just the way our customers want • Support in identification and set up of it. supply chain • Our concept fits within all main food service • Marketing materials consumer trends: convenience, speed, freshness, health, and variety. • store launch campaign • It is an eat-in, takeaway and delivery business model, meaning multiple revenuestreams are available. • Our brand attracts many target markets including: students, shoppers, office workers, families and people of all ages. • We ensure the highest quality in our dishes by designing our own recipes, using the best and freshest ingredients and cooked by our chefs in our central kitchen. • Healthy options are available for less

Triple Two Coffee -

Established for a year now, is no coffee shop that does food a franchise like it in the UK right Triple Two Coffee is a hybrid of like it, which is backed up by them now. quality in everything they offer recently sealing a catering deal to The company is looking to open compared to their competition. supply to 1 of the South West’s numerous stores this year all This ranges from fresh food made biggest companies. through franchise opportunities on site daily in their top of the The intention was always to and grow to 184 stores over a range kitchen, speciality coffee grow the brand and that shows 5 year period. The brand will for the same price as the high with the state of the art loyalty continually be enhanced by street chains and a premium, system, branded sugars, napkins their very strong corporate high class fit out designed by a and marketing tools such as the contacts and exciting plans to multi award winning designer. Triple Two mascot and gazebo. launch their brand online and The brand has had a stunning With a head chef, social media into supermarkets. This will be response, with knockout 5* guru and head coffee trainer achieved whilst maintaining the reviews and daily trade often in place, they are now ready to absolute quality that the brand exceeding Costa, Starbucks and successfully franchise out their currently represents, with no Café Nero located by them. There model. There quite possibly isn’t compromise! 38 FOOD FRANCHISE SPRING 2017 Spun Candy -

Is a British artisan maker of artistic experience of candy followed by openings in multiple high quality, hand-crafted candy. making with customers locations in London including Since its 2013 launch in central Hamleys and Spitalfields. London, the joys of Spun Candy • giving customers the Within 3 years, Spun Candy has have spread far beyond its UK unique opportunity to create grown across the Middle East, roots. Its unique candy creations, their own candy and expanded into the U.S. As of premium confectionery, live December 2016 Spun Candy is candy theatre and exclusive • combining candy with represented in 20 retail locations candy masterclasses are being entertainment in 6 countries. Expansion in 2017 enjoyed within the UK, the U.S., is already underway in new and Abu Dhabi, Bahrain, Dubai, Confectionery Market Place exciting locations. Egypt and Oman. Spun Candy is strategically In November 2016 Spun We make candy that captivates positioned to successfully Candy recruited their new and gratifies the senses, while compete within the confectionery CEO Shakil Mohammed to lead creating experiences that market. By creating unique the company this allowed the stimulate the imagination. and attractive products, founder James Ellender to focus We do this by: Spun becomes irresistible to on international expansion and corporate businesses, wedding strategy whilst directing at board • pushing candy to its and event planners, as well as level. creative limits retail customers. Live candy making and masterclasses • applying the most further differentiates Spun from innovative candy making and all potential competition. confectionery techniques

• sourcing the finest Our Unfolding Journey ingredients and natural flavours Spun Candy opened its first retail store in Covent Garden • sharing the culinary and in September 2013. This was

Spavens -

“The Best Sweet Shop and Party Venue with a concept which delights all who set foot Ever” through the colourful façade and bright yellow door into the magical world of Spavens. Who wouldn’t love to have their party in a sweet Rhian Spaven says, “we offer parties to suit shop? all ages and occasions, from birthdays to baby Husband and wife team Alan and Rhian Spaven showers. Some customers book months and even have created a recipe for sweet success! They years in advance. operate a sweet shop and party venue, specialising Spavens have been overwhelmed with party in the traditional “retro” sweet market. This market bookings and it is this demand that led the couple continues to see significant growth as it captures to franchise their business. With the help of the imagination of adults re- living their youth, as franchise experts they have developed a franchise well as serving the traditional school-age children’s package to give others the chance to enjoy the market. benefits of the proven Spavens system. In order to grow the business they added a few So, if you would like the best job ever, running extra lines such as Rhian’s famous home-made your own sweet shop and party venue have a look fudge, crepes, ice cream, milk shakes, candy floss at our franchise website. You will benefit from the and popcorn. A space was also set aside for an proven Spavens model and the backup of specially “eat-in” café and “craft” section where visitors can trained staff and experts. paint clay, pottery, and wooden items. Alan Spaven says “After many years developing Alan Spaven says, “the idea of running children’s the business, we are now very much looking parties developed initially in response toa forward to sharing our concept and enabling customer enquiry”. The couple together with their people all over the country to enjoy the Spaven hard working and fun loving staff have come up experience”. 39 FOOD FRANCHISE SPRING 2017 SteakOut -

Is a London based restaurant focus has been to make eating The brand forecasts to open group with 8 steakhouses across high quality steaks convenient a total of 18+ stores across the the UK and brand wide revenues and fun. This approach was a hit UK by 2020 with plans already of £4.5m (2016). They opened and they have since expanded to in place for expansion into the their first restaurant in 2008 8 stores. Middle East and the United with the goal of thrilling their States of America. diners with sizzling steaks and SteakOut state that the key to their secret BBQ style sauces. their success lies not only in great tasting food, unique recipes and SteakOut also serve Burgers experiences together with the and Meat Pies as well all-important Halal factor but the as premium milkshakes, gelato and underlying process that allow desserts through ShakeOutBars their business to operate with in some of their larger stores. such efficiency. They have worked tirelessly to develop a Founder Kaysor Ali was inspired streamlined business model and by the casual dining phenomenon supply chain which combined sweeping the world and wanted with their secret recipes deliver to create, as he described high quality, freshly prepared it the “Nandos of Steak”. Their food in a highly efficient manner.

Snowycones -

Unique Opportunity Three trademarked brands in one franchise! Snowycones has highly affordable start-up • Snowycones: A simple, delicious treat costs. With your franchise package, you receive made from shaved ice drenched in fantastic fruity everything needed to start your business! This flavours includes: • Snowyslush: The best flavoured slush • trading under the Snowycones™ syrup competitively priced licensed brand names • snowyshakes: Healthy thick shakes and • a large territory for you to trade in milkshake, in four delicious flavours • Retail, Wholesale and Corporate sales if Become part of Snowycones and have the choice required to make profit from three fast selling products. • Trailer, kiosk, machines, flavours, uniform and branded sundries Snowycones Ltd is the leading supplier of • Full training on all aspects of the business Snowcone products in Europe • Operations and Resource manual From simple low cost ice cubes, we produce a • systems and templates to run the business product that is enjoyed by all ages — and more • central website importantly — purchased again and again. A Snowycone franchise is available from £18,995 Our toppings are produced right here in the UK, to £24,995 plus an ongoing fee of 5% of turnover. with over 50 different varieties to choose from, Based on our experience, we would expect allowing you to produce a huge combination of turnover of £37,000 in your first year, growing to finished product. £65,000 by your third year. Having started just supplying cafes, shops, etc with Snowycone products, we were asked if we could also supply slush syrup and thick shake mixture, to the same quality as our Snowycone Brand, and after consideration we decided, as we already supplied the customers, Snowyshakes and Snowyslush would be great additions. Franchise Finances

40 FOOD FRANCHISE SPRING 2017 Chickano’s -

Was established in 2011. It saw the amalgamation of experience, creativity and innovation from its two founding partners Mo & Suhail. Both partners were unimpressed with what the market had to offer and became focused on delivering deliciously addictive food in vibrant surroundings.

Chickano’s food is hugely popular because it’s simply brilliant! Fresh ingredients, prepared using our perfected techniques and served with our exclusive range of signature sauces and marinades. Chickano’s offers a simple yet diverse menu; chicken fillet burgers, premium hand made gourmet beef burgers, wraps, salads, fried chicken and a range of grilled chicken products. Alongside the core menu an array of innovative new products are frequently introduced to excite our customers taste buds and invigorate store sales. The Texas Steakhouse - Today, Chickano’s operates from 5 stores and sets the benchmark in quality, service, and excellent launched its restaurant in the beautiful overall customer experience. All outlets are posting village of Foxton, Leicestershire on 6th February exceptional sales and profitability. We are now 2016. It offers a diverse and unique experience carefully selecting franchisees from individuals and to all those who want to enjoy an authentic companies who share our passion for the Chickano’s Texan-style cuisine, a rarity within the rural area brand. Our franchisees must have great people skills; of Leicestershire. We provide a wide range of they must be excellent communicators, be very Texan favourites such as burgers, steaks, ribs ambitious, work to build great teams and possess and our extremely popular burger and steak leadership qualities that motivate all around them. challenges which you would expect to find in the Once on board, our franchisees receive dedicated heart of Texas, USA. Texas Steakhouse is now support and commitment. Our aim is to deliver looking to expand this successful business with resounding success. It’s this success that makes forward looking franchisees to increase its reach Chicano’s franchisees our loudest advocates and to different areas of the United Kingdom. brand ambassadors. The right ingredients…. • comprehensive franchise package Chickano's have employed the help of only BFA • tried and tested business model accredited firms to carry out all their documentations, • License to use our steakhouse brand ensuring the best franchise system is made available • Turnkey package of equipment, menu to all franchisees. plans and interior styling • Growth market with good profit potential Chickano’s Family depends completely on the • Long-term management support success of our franchisees. Our whole focus is • serious investment opportunity centred around supporting these franchisees, that’s We’re a passionate bunch who not only love why were determined to provide all the support at a good steak, but also want the whole dining our discretion to make each and every franchise experience to feel fun and full of energy. That’s another Chickano’s success story. why we’ve created a restaurant concept that is big on personality and appeal. The time is right to invest in the growing gourmet burger sector and our authentic American style fits the bill perfectly. By franchising with Texas Steakhouse, you can reap the rewards of running a profitable restaurant business, and benefit from our support and guidance every step of the way. We’re ready and rarin’ to go. Are you?

41 FOOD FRANCHISE SPRING 2017 Salad Box -

Is a very successful quick-service, healthy food restaurant chain, that has opened in 2012 and has recently expanded into Hungary, Algeria and the UK. In only five years, Salad Box has opened 51 locations to become the third-largest fast food The Green Giant - chain in the home market (Romania). Salad Box has incorporated a UK limited company – Green UK Green’s Steakhouse & Grill is an independent, Scandi Limited – that holds the exclusive Salad Box British Steakhouse that built its reputation on great, franchise rights, in order to facilitate and manage fresh food with great service. When it opened in expansion in Western Europe. 2013, GQ Magazine rated Green’s as one of their Salad Box aims to become the European leader Top Three ‘eating nights out’. In 2014 Green’s in the healthy quick-service sector. We are now Scooped a TripAdvisor Certificate of Excellence, looking for individual and master franchisees in in 2015 ITV’s reality show ‘Desi Rascals’ featured the UK, Republic of Ireland, Sweden, Norway, Green’s as a notorious celebrity haunt. Now, in Denmark, Finland, and Poland. The ideal franchisee 2017 The Luxury Travel Guide has awarded Green’s has franchise/restaurant managing experience and ‘London Steakhouse of The Year 2017’, beating all a passion for healthy food. Take advantage of this the London competition hands down. fabulous opportunity now! Franchise package: Owner Brad Green explains the simple philosophy, We deliver a series of facilities designed to which has everyone talking about his brand. “I hate maximize the profit and your success: restaurants that are so hipster that feel its fine to • Support in site selection and restaurant have a kitchen roll on the table and serve your food design out of ridiculous implements. You can’t start with • Franchise operating manual comprised of style and then think about food, you need to think manager manual and employee manual about food first and clearly being the finely rounded • Marketing procedures and visual identity gentlemen that I am, I think about food. Lots!. I manual spent a year getting my slow roasted, babyback ribs • Management and staff training before correct and the recipe for our burger is the one my opening, during opening, ongoing - included in the dad once impressed Elvis with! Once I had these I franchise fee then though about comfort and style and service. • Dedicated software system • Ongoing business consultancy I always wanted customers to feel the restaurant • audit system fine dining enough to be able to go and had a high Franchise fees: level business meeting there and spend a few • Franchise fee of €20,000 hundred on a table of four, or for people to dress up • Royalty fee: starting from 4.5% of the net to the nines on a Saturday night and have a glamorous income cocktail and a fine Fillet Steak, but it needed to be • Marketing fee: 1.5% of the net income relaxed enough so that a couple of mates, or a family What will it cost? with kids could eat for a reasonable price. I think Restaurants typically cost between £80,000 and we achieved it, I mean we are certainly getting a £150,000 depending on the size and location. huge amount of high spending customers and some Hop on the health trend! Join Salad Box! great recognition and at the same time kids get two We’re happy to find business partners – courses for £5.95 and our gourmet burgers start at entrepreneurs, experienced business people, £9.95, which is less than some pub chains!.” investments funds – willing to invest in an idea embraced by more and more people: healthy food. Green’s franchises went on sale in February 2015 Salad Box is everyone’s recipe for entrepreneurial and they have so far sold three UK Franchises success! Everyone, anywhere in the world! Request and a Master Licence to China. Green’s franchises further information TODAY. are currently keenly prices at £25k per franchise, however the price will revert to £50k per franchise once they have sold five. The future for Green’s is to be the first, British, Independent nationally recognised brand for quality Steaks, Burgers, Wings, Ribs and Cocktails.

42 FOOD FRANCHISE SPRING 2017 Little Dessert Shop -

Discover the nation’s both during the day and into the favourite Little Dessert Shop Little Dessert Shop also evening. store and embark on a journey has its own branded range of of pure indulgence. Our stores cookie dough products, which We are searching for those are a vibrant and friendly are served in-store in a variety who share the same passion place to be with free Wi-Fi of flavours. The cookie dough for an experience like no other. and comfortable classy décor, is also available to buy in Asda Franchisees will benefit from our offering you the finest dessert stores nationally as a frozen proven systems to assist you in experience. The interior has a product, enabling customers to all aspects of running the store, distinctive and contemporary enjoy it in the comfort of their our strong social media presence, feel, designed to showcase our own home. continual brand innovation and legendary dessert creations. This our creative marketing. We are unique environment provides our Since 2015 we’ve worked hard passionate about our brand and customers, a truly memorable to create a business model that innovation to stay ahead of our opportunity to enjoy their is robust and profitable and we competitors. Experience success, favourite sweet treats, dining in continue to develop the model indulge in heavenly creations and or take away. Whether it’s a catch in line with new trends and share our vision. up with a friend, a birthday or a opportunities. After establishing celebration, Little Dessert Shop our base in the Midlands we is the perfect place to indulge in took the decision in 2016 to life’s sweet moments. expand our business both within the UK and internationally to The first store was established take advantage of this market in the UK in 2014 and within the opportunity. first two years a number of very successful outlets were opened A Little Dessert Shop franchise in the Midlands, to cope with the is a fantastic business to be growing demand for our dessert involved in, and the product range creations. The menu offers we offer is unique and loved by a wide range of high quality our customers. High quality #OriginalOrNothing desserts including cakes, crepes, desserts are becoming more and waffles, smoothies, ice creams more popular throughout the and milkshakes, as well as hot UK and going out for dessert and cold beverages. is becoming a popular pastime

43 FOOD FRANCHISE SPRING 2017 Coffee Delight -

We are now looking to Launch our CoffeeDelight Our Community Plan Franchise but with a difference. We are looking It is our Plan and Commitment to Local Community at giving 10% of our Net Profits back to Local Projects to donate 10% of our Net Profits to support Community Projects from each Franchise Area that good causes and by expanding our Franchise we open. Network we can help projects across the UK.

CoffeeDelight Eco Credentials We have four options to offer our Franchisees All of our packaging is Recyclable, Biodegradable & Compostable. This is very important to us as so 1. Our mobile Pod for outdoor catering events many make claims about Coffee Cups but we do use 2. The CoffeeDelight Kiosk for Shopping Centres Compostable Coffee Cups. 3. A Takeaway Store Kiosk 4. A sit down Restaurant - Our PEP Smoothie Cups are Biodegradable. - Our Takeaway Trays Carrier Bags & Napkins are all Compostable. Our Range - Local Employment. Our Range is freshly prepared to order daily including a wide variety of Apart from the Franchisee we are looking to employ local people and train them in each location. - Fresh Coffees, Teas, Fruit Smoothies, Lush We Have Shopping Centres Ready to place a Kiosk Milkshakes, along with Freshly Toasted Sandwiches, Now. Breakfast Yogurts & Cakes.

We only use Fresh Been Coffee Certified by the Rainforest Alliance. All of our Smoothies are Made with Real Fruit & Juice with No added Sugar, Syrups or Ice. Our Milkshakes are made with Fat Free Yogurt or Real Ice Cream and are all Gluten Fee. Our Toasties and Panini's are made Fresh with the best Ingredients. We are constantly developing new products and will introduce New Seasonal Items to Enhance our Menu throughout the year.

44 FOOD FRANCHISE SPRING 2017 Be Inspired

45 FOOD FRANCHISE SPRING 2017 BE INSPIRED

Victoria Cooke Is an experienced franchisee with three Marston’s franchises under her belt. She is the prouder publican of the Wheatsheaf in Kirk Ella, Hull, and also the Crown Tavern in Scarborough. We found her story so inspiration due to the fact she was just 22 when she opened her first franchise business. We’ve invited Victoria to tell her story. The following words are her own.

Upon leaving school at 18, I moved over to the Middle East and began a career in Events and Marketing. The further education route wasn’t something I wanted to pursue, I was much more interested in getting out into the business world and exploring some different options.

46 FOOD FRANCHISE SPRING 2017 BE INSPIRED

Whilst working in the Middle East, I I under took some casual bar work at a gained great work experience with people Gastropub in Northumberland – something from all different walks of life, as well as I never dreamed of doing. However, I loved having the opportunity to be involved in the customer interaction, the varied working some great events such as the Tribeca Film hours, and developing skills such as; attention Festival, and a royal wedding. to detail and customer management - skills I had learned whilst in Qatar. I found myself After spending almost 3 years in Qatar, I taking on more and more responsibility and decided it was time to return home. Whilst a month down the line I realised this was the I thought about what my next move was, route I wanted to go take.

I had always wanted my own business I attended the Discovery Day in February but I just never really knew what in. I had 2014 and took over my first site in July 14! always aspired to be like my father, a very In this time period, I was put on an intense hardworking man and great role model who training course which gave me all the basics I has ran many successful businesses in the needed prior to take over day. The Marston’s past. So of course it was he who I sat and team were great throughout the whole discussed my ideas with. process and were always there to answer any questions I had no matter how small. Searching the internet, I came across a Marston’s Discovery Day. I knew a little bit about the company as we have stayed in Marston hotels when visiting family but not enough to base a decision like this on. After doing a bit more research into the Marston’s franchise, I attended the discovery day and it was fab. I gathered all the information I required, asked lots of questions which were answered very honestly and by the time I left the meeting, my mind was made up.

47 FOOD FRANCHISE SPRING 2017 BE INSPIRED

We have recently taken over a second site in Scarborough and plan to keep growing with Marston’s. I have had phenomenal support from my father whom, along with my savings, helped me fund our first site. The second site we have taken has been funded through the success of our first site and we hope to continue to expand this way. The return you make really is like no other business and with hard work and dedication you start to see the results almost immediately.

As I was investing all my savings into the business venture, I needed the assurance and security the money would be safe. Everything is very clear cut and there is no grey area with Marston’s which really put my mind to rest.

You are given a 5 year trading your pub and its customers, but there history of the site too. For this reason is still the protection and structure of I would highly recommend Marston’s a success model in place. franchising.

However, it isn’t all plain sailing, it does require your time 24/7, especially in the first year and it pays to learn all aspects of the business very quickly. There will always be strains and worries but Marston’s are very responsive to changes within the market and do take on board your thoughts as an individual that knows

48 FOOD FRANCHISE SPRING 2017 How to choose THE RIGHT FRAN

CHISE49 FOOD FRANCHISE SPRING 2017 So you’ve decided you want to run your own business? Good news – that’s usually half the battle. But how does one decide which franchise to invest in? There are thousands of options available to the aspiring franchisee in the UK, navigating through these options can be a minefield.

Passion is an essential driving force in making a company successful. It’s important to find a brand you love and are willing to fly the flag for.

Choosing a brand you want to invest your hard earned savings in can be extremely difficult, especially when some franchises hit you with hard propaganda. That’s why, we at Food Franchise magazine have compiled a step by step process of how to choose the right franchise.

50 FOOD FRANCHISE SPRING 2017 START

"A budget is telling your money where to go instead of wondering where it went." Dave Ramsey

Your budget will largely affect the decision Some banks have a dedicated franchise business process as levels of investment can vary greatly loan team who will guide you through the depending on the franchise you want to buy into. financial process. You can also speak to franchise It is important to realistically evaluate what you funding experts. Independent franchise finance are willing to invest, and if applicable, how much advisers such as ‘Franchise Finance’ help potential you are willing to borrow. franchisees prepare finance proposals and business plans. Of course, cash is king. However, if you need to borrow money, it’s worthwhile to explore the different options before speaking to any franchisors.

51 FOOD FRANCHISE SPRING 2017 "Give me six hours to chop down a tree and I will spend the first four sharpening the axe." Abraham Lincoln

Research, research and research. This is Be a sponge! Keep up to date with industry news probably the most important stage of choosing a and learn the current trends. What is popular at franchise. It is imperative that you carry out the the moment? And what’s going to be popular in correct due diligence when investing so much the near to long-term future? Who would be your money in a brand. local competitors? Have franchisees set up in your Evaluate the training offered, the network of area and failed? Why did they fail? support, the commitment and the costs. Most Try and keep an open mind. Be adaptive and importantly, speak to current franchisees, not flexible to ideas. Some people can be stubborn only the ones that the franchisor puts you in touch and convinced that an idea will work despite with. Seek out unbiased opinions and advice. overwhelming evidence to the contrary. Don’t let pride be your downfall. Consider going to trade exhibitions and shows. And lastly, you can subscribe to Food Franchise The annual Franchise Show in London is the magazine for expert guidance. Mecca of franchisors and franchisees alike. The show encompasses 40 seminars from franchise experts, thousands of exhibitors, and even 1-2-1 appointments to discuss financial and legal affairs.

52 FOOD FRANCHISE SPRING 2017 "My first impressions of people are invariably right." Oscar Wilde

First impressions do count. When you make This early stage of the process is a great opportu- contact with your prospective franchisors, try and nity to get to know the brand, and decide if you’re gauge their professionalism and friendliness. Are going to fit in. they warm and welcoming? Or are they cold and disinterested? Upon receipt of your request, franchisors will usually match you with an area representative and send you some initial information.

Some companies will ask you to sign a non-dis- closure agreement. Simply, an NDA is a confiden- tiality agreement which restricts potential fran- chisees disclosing certain information to third parties.

53 FOOD FRANCHISE SPRING 2017 Formal or informal, the interview is still a two-way process. Questions you may get asked include:

Do you have any experience in this sector? Questions to ask the franchisor: You don’t have to have had 30 years’ Do you offer financial support? Does the experience in the food industry to secure a franchisor have an established provider of great franchise opportunity. However, any finance solutions? Are they willing to help relevant experience such as management you provide the evidence to support your experience is a big bonus. application for financial assistance? Tell me about your training programme? How does your family feel about this You may be totally new to this industry venture? so the right level of training is imperative. Does the franchisor offer a structure and If your spouse or partner is supportive of progressive training scheme? your franchise idea, you’re much more likely to succeed. The franchisor will want to know Can I achieve my ambitions with your that you have the right level of support at brand? Big dreams? If so, make sure the home. franchisor is a strong enough brand to help you reach your goals.

How will you finance the franchise? Is there a way out? Will you be signing This question probes at how suitable and your entire life away? Will your childrens, prepared you are to take on a franchise. childrens, children belong to the franchisor? Remember to research and don’t let this Best to make sure there is a way to escape if moment be the first time you’ve thought you’re not living the dream. about financing your venture.

What are your ambitions? We’re not sure if world domination is a desirable goal for franchisees, but the franchisor wants people who are ambitious and who are going to help the brand expand.

54 FOOD FRANCHISE SPRING 2017 By Marija Markovic

Franchising is a form of licensing. The the franchisee may be responsible for franchisor grants a licence to the franchisee obtaining the premises with the franchisor’s allowing the franchisee to use the tradename/ approval of such premises. mark and business system within a specified Franchisees are not especially protected territory or particular premises. The franchisor by legislation mandating what franchisors will provide ongoing training and advice to the disclose to them before they buy the franchisee and exercise continuing control franchise and they should, therefore, make all over the franchisee and in turn the franchisee proper enquiries of the franchisor and ask for will make regular payments to the franchisor. proper disclosure of all relevant information Initially the franchisor will ask the franchisee so that he or she can assess the business to sign a confidentiality agreement so that proposition carefully and comprehensively any confidential information relating to the before taking up the franchise. Such enquiries franchise business disclosed to the franchisee could be to talk to other franchisees, review will be kept confidential. the company accounts of other franchisees If the Franchisee wishes to move forward, or the franchisor and check if the franchisor’s it will be asked to enter into a deposit financial projections are based on actual agreement, where a deposit will be paid, a trading operations. territory reserved and both the franchisor and It is absolutely vital that anyone considering franchisee make their necessary enquiries of taking on a franchise and entering into a each other. This deposit should be refundable franchise agreement seeks legal advice from (less any costs incurred by the franchisor) if for a specialist franchise lawyer. The specialist whatever reason either party do not proceed. lawyer will be familiar with the concept This must be checked. of franchising and the franchising legal The franchisee must obtain a copy of the documentation and will therefore explain franchise agreement from the franchisor all legal obligations and restrictions of the which will contain the obligations of both franchisee. Leathes Prior Solicitors is affiliated parties. The franchise agreement will be to the British Franchise Association and heavily weighted in favour of the franchisor for over 30 years has been advising those which is necessary to ensure the protection involved in franchising, both franchisors and of the franchisor’s brand and replication franchisees on all aspects of franchising their of the franchisor’s business system. This businesses. agreement is legally binding and can run for a term of 5 to 10 years. The operations manual will be referred to throughout the franchise agreement so it is important that the franchisee familiarises itself with both of these documents as they set out exactly how the business is to be run, procedures to be followed and various restrictions and obligations that must be adhered to. If the franchised business requires premises, For more information please call Marija Markovic for a no obligation chat on 01603 284270.

55 FOOD FRANCHISE SPRING 2017 FINISH

"Success in business requires training and discipline and hard work. But if you’re not frightened by these things, the opportunities are just as great today as they ever were." David Rockefeller

Training - Does the franchisor offer a well- Nearly all will expect franchisees to use ordered and structured training programme? certain designs, font, slogans etc. as a uniformed It’s essential to know what the initial training approach is required to promote the brand course includes and whether it will help you with identity. The larger companies will often have a any key weaknesses that you have identified i.e. centralised marketing team. These will help you management training. prepare an effective marketing plan and will It is also important to ask if there are any advise on what will work best in your area. training development programmes after Some franchisors use a national marketing discovering areas for development. programme. These teams will use PR from regions across the country to promote the brand Ensuring that a franchisor provides a quality as a whole. training package from experienced instructing staff is vital before signing any contracts. Marketing support – The level of marketing support from a franchisor will greatly depend on their size and infrastructure. The smaller franchisors may provide advertisement templates for franchisees to use in local newspapers and supermarkets.

56 FOOD FRANCHISE SPRING 2017 ONE TO WATCH

Tell us about “The Orange Buffalo” and yourselves. We are the first 'wing only' we have our first permanent street food business in the kitchen in Brighton that is very UK specialising in New York successful now too. style fried wings tossed in our signature sauces. We won both What is the ethos of the business? awards at the UK's first wing “Do one thing and do it well” competition. We pride ourselves on taste and After years of festivals and customer service. We’re only as pop ups that ran along side our good as our last portion! permanent truck in Shoreditch, London

57 FOOD FRANCHISE SPRING 2017 When did you open your street food venue?

Summer of 2012.

How strong is the street food sector at present?

When we hit it back in 2012 it was bubbling, now I'm afraid every land owner in the Capital wants to create their own street food festival. Some are good , some don't last a weekend, but there's SO much choice out there, even some top chef's have ditched the restaurant scene to be on the move with their menu's.

What are the latest trends in the street food market?

From what we see, Israeli foods with tons of flavours and herbs and the sweet side of things are definitely crazy right now!

What has the public response been like to your business? WOOF

We have regulars that have been coming from day dot and everybody spreads the word. We know our brand and product is strong, throw in ” some personality and I think we are on top of our Sauce game.

How would you describe your menu?

Slap in the face sunshine food with dollops of energy.

What is your best seller on the menu?

Our 'WOOF WOOF' sauce over our crispy fried wings. Our homemade blue cheese has got everyone talking too!

What sets you aside from other similar businesses in your area?

Our strong branding and the fact we make ALL our own sauces. WE DON'T USE FRANK'S!!!

58 FOOD FRANCHISE SPRING 2017 BUFFALO’S DON’T HAVE WINGS What are your plans moving forward? What is your franchise offer?

We would love to not have to be under • Highly professional Franchise Mother nature’s rules and open a bricks support system through our own ‘n’ mortar site. We believe every City organisation and our partner FGD and Town should have an ORANGE • Access to the unique sauces and BUFFALO! opportunities to develop custom sauces with the OB development chefs At what stage did you intend to franchise? • Highly defined & recognisable branding image We’re currently pursuing the idea right • Access to the different marketing now. It was the natural way to grow platforms of the group quickly as we feel there is lots of new wing businesses opening all the time What are your growth plans for franchising over and we want to stay ahead of the game. the next 3-5 years?

UK dominance in the field and to grow our sauces and merchandising.

BUFFALO WINGS CAN BE EATEN IN MODERATION 59 FOOD FRANCHISE SPRING 2017 International News

Yum China Opens First in is one of the most exciting brands anywhere. Leveraging our deep insights into Chinese Shanghai - consumer preferences, developed from close to 30 years operating in this market, Yum China Holdings and Taco Bell Corp., the we thoroughly researched and fine-tuned world’s largest Mexican-inspired restaurant the Taco Bell menu for China and the initial chain, today announced that they have response from customers is very encouraging.” opened the first Taco Bell restaurant in the second largest economy in the world. The Shanghai restaurant showcases Taco Bell’s classic California inspired look and Backed by private equity firm Primavera design, perfect for enjoying meals worth Capital Group and Ant Financial Services sharing with friends and groups. Group, the partnership has opened China’s Currently, Taco Bell has more than 7,000 first Taco Bell restaurant in China earlier today. restaurants in the world with over 300 in 26 Micky Pant, chief executive officer of Yum countries outside of the United States. China, commented: ‘’We are excited to bring Taco Bell to China Taco Bell’s first restaurant in China is part of and open its first restaurant in a golden location the brand’s global growth strategy of reaching in Shanghai. Consumers in China today want 1,000 restaurants internationally by 2022. the best the world has to offer, and Taco Bell

60 FOOD FRANCHISE SPRING 2017 International News

Owner of Burger King buys Popeyes for pace of growth and opening new restaurants in the U.S. and around the world." $1.8 billion - Cheryl Bachelder, Chief Executive Officer of Popeyes, added: Canadian multinational company, "I am proud of the superior results the Restaurant Brands International Popeyes team has delivered in recent years; they have served all stakeholders well. As (RBI), has acquired Popeyes Louisiana Popeyes enters its 45th year, its success Kitchen. reflects the amazing brand entrusted to us by founder Al Copeland Sr. and the unique RBI was formed when Burger King merged high trust partnership that we enjoy with with Tim Hortons in 2014. The acquisition our franchise owners. RBI has observed cost RBI $79.00 per share, or $1.8 billion. our success and seen the opportunity for Daniel Schwartz, Chief Executive Officer of exceptional future unit growth in the U.S. and RBI, said: around the world. The result is a transaction "Popeyes is a powerful brand with a rich that delivers immediate and certain value to Louisiana heritage that resonates with guests the Popeyes shareholders." around the world. With this transaction, RBI is adding a brand that has a distinctive position within a compelling segment and strong U.S. and international prospects for growth. “As Popeyes becomes part of the RBI family we believe we can deliver growth and opportunities for all of our stakeholders including our valued employees and franchisees. We look forward to taking an already very strong brand and accelerating its

Domino’s raise a whopping $7.3 Million Dollars for charity -

Domino’s pizza, who are known for their previous efforts in raising money for charity, “On behalf of the Domino’s team, and the as well as their pizza, have raised another $7.3 patients, families, doctors and scientists at million dollars for St Jude Children’s research St Jude, we are grateful to our customers for hospital. Bringing in more than $38 million making this the most successful campaign yet”. dollars for the charity since naming St Jude as Asking customers to add on a few extra their charitable partner in 2004. dollars to their total, as well as introducing the As part of a pledge to raise $35 million dollars ability to round up your total to the nearest for the hospital in eight years, Domino’s are dollar and donate the change, it wasn’t long well on their way to reaching their goal and before Domino’s broke the previous year’s ensuring a method for further research in record of $5.2 million. regards to the problems that affect patients at St Jude Children’s research Hospital was St Jude hospital. founded in 1962 and is a paediatric treatment Patrick Doyle, Domino’s president and CEO facility focused on children’s catastrophic said: diseases.

61 FOOD FRANCHISE SPRING 2017 Public demand for KFC’s Chizza is over- whelming -

Talk of Chizza has hit the headlines in the last 24 hours after a photograph of the chicken based pizza went viral.

The Chizza made its world debut in the Philippines, and later launched in India and Japan. Unlike traditional pizzas, the Chizza contains no dough. Instead, the base is made from 100% chicken. It’s then topped with 100% mozzarella cheese and California tomato sauce.

An image of the KFC pizza has been viewed by millions and people have taken to Twitter demanding the new snack. One tweet said “KFC’s Chizza is proof that we, humans, are evolving. Long life the human races!”

KFC UK have responded to a tweet with - "Unfortunately the Chizza is not available in the U.K. at the moment, hopefully it’ll find its way here soon."

Canada to receive same ‘All Day Breafast’ but they’re continuing to surprise and adapt on their mission to ‘evolve’ the fast food chain. treatment as US - Canadians are going to be able to enjoy breakfast all day every day and Canadian egg February 21st 2017 marks the start of all farmers (who already supply a large amount of day breakfast, all day every day for participating egg for the McMuffin breakfast sandwiches stores in America. across Canada) get the opportunity to profit Initially only being ‘tested’ in certain cities, and increase their business with McDonald’s. the Egg McMuffin, Bacon ‘n Egg McMuffin and consumer favourite hash browns, as As we know, McDonald’s have been busy well as other contenders on the menu, will over the past year. With the agreement to be available past the usual 11am time slot in sell 80% of stores located in Hong Kong and participating stores around Canada. China to further expand nationwide, as well as growing attempts to move their HQ to the U.K. This marks a new step for hit franchise We can only expect further announcements McDonald’s as earlier this year they stuck to and surprises from the American Hamburger their commitment of bringing table service and fast food restaurant chain. and several other features to stores in the U.K, not only have they delivered on their pledge

62 FOOD FRANCHISE SPRING 2017 International News

Taco Bell announces plans for additional By 2022, the brand plans to become a $15B company in global system sales with 9,000 45 restaurants across Spain by 2020 - restaurants globally.

Taco Bell continues to accelerate its international growth by expanding further into the Spanish market.

Taco Bell – the world’s largest Mexican- inspired restaurant chain – announced that the brand, in collaboration with its franchisee, Casual Brands Group of Madrid, will begin building an additional 45 restaurants across Spain and add more than 900 jobs to the local economy. Will McDonald’s be delivering soon? By 2020, Spain will be home to more than 70 Taco Bell Restaurants and will be the largest McDonalds is experimenting with market in Europe. Casual Brands Group has been integral different delivery models throughout in building an avid fan base of Taco Lovers the world. across the country. Starting with their first restaurant in Madrid, they have now expanded The global fast-food company, have to Barcelona, Valencia, Zaragoza, and most announced plans to test its delivery services in recently Seville. In 2015 alone, Taco Bell and the US, France, Germany, Canada and the UK. Casual Brands Group added 10 new locations, In a document filed by McDonalds on and there will be 31 Taco Bells across the Wednesday, it stated: “One of the most country by the end of 2016. significant disruptions in the restaurant business today is the rapid increase in delivery. Taco Bell will continue with its transparent, Coupled with the explosive growth in third- open kitchen design that allows diners to party delivery companies, the landscape see their meals being made fresh to order, as has created an exceptional opportunity for well as comfortable lounge seating and free growth.” Wi-Fi. In addition to being the first Taco Bell market in the world to serve beer, Spain has In its five largest markets, 75% of the pioneered tapas-style happy hour promotions population live within 3 miles of a McDonalds. that showcase our ability to leverage local The company said: “No other food company insights to create unique market specials. in the world has this reach and ability to be this convenient to so many customers through There are currently more than 330 Taco Bell delivery. restaurants (including military bases) across 26 “Because of our extraordinary footprint, markets outside of the United States, with the McDonald’s is uniquely positioned to become goal of expanding the brand’s international the global leader in delivery.” presence to 1,000 restaurants by 2022. Domestically, Taco Bell is the nation’s leading Would you like to see McDonalds delivering Mexican-style quick service restaurant chain. in the UK? Let us know by tweeting @ The Company and its franchisees operate franchise_food more than 7,000 restaurants, generating more than $9B in sales. 63 FOOD FRANCHISE SPRING 2017 ® joins International Pole & Line to reduce or eliminate it. The company also sources from and supports Foundation - pole-and-line fisheries, and through its support of the Marine Stewardship Council (MSC), Sandwich chain SUBWAY® has shown its SUBWAY® intends to only source its tuna from commitment to sustainable tuna fishing MSC or equivalent certified fisheries in the longer term. practices by becoming a member of the It is currently working with the MSC, and International Pole & Line Foundation others, to develop a commercially feasible (IPNLF). transition plan to more sustainable tuna. Elizabeth Stewart, Director of Corporate The not-for-profit IPNLF is committed to Social Responsibility for SUBWAY®, said: “We developing and supporting responsible one-by- are committed to reducing our environmental one tuna fisheries and supply chains. footprint and creating a positive influence in the With the backing of its members, IPNLF aims communities we work with. to ensure the demand for one-by-one caught “Joining the International Pole & Line tuna can be met without compromising the Foundation helps to contribute to this cause sustainability of the fisheries, while at the same by supporting our customer promise to supply time providing much-needed support for fishing high-quality food that is also environmentally communities who are heavily reliant upon those and socially responsibly sourced, in this case stocks. tuna – one the world’s favourite seafood Tuna is the only seafood sandwich that is products.” featured on SUBWAY® restaurant menus Martine Purves, Managing Director of IPNLF, worldwide – and the company only serves its said: “It is fantastic to have such a big player customers skipjack tuna, sourced from fisheries in the international market on board with our with non-threatened stock levels. work. SUBWAY® becomes the 40th Member of “We are a hub for sustainably-minded IPNLF. organisations like SUBWAY® who, through The brand’s membership is a further step in their commitment to responsible sourcing and the company’s on-going support for improved best-practice in the supply chain, want to see social and environmental responsibility in its one-by-one tuna fisheries play a growing role in supply chains. their supply chain going forward.” In particular, SUBWAY® is concerned by the levels of by-catch (the catch of unintended and even endangered species) associated with purse seine nets and will continue to support efforts

Want ice cream with your coffee?

Starbucks has announced they will be The Affogato is a scoop of vanilla ice rolling out the new ice cream coffee at cream, covered in a shot of hot espresso, complimented with a touch of demerara syrup 100 stores. and cinnamon. Starbucks haven’t confirmed whether the Affogato will come to the UK. The chain tested the concept at the Seattle Starbucks store, and due to the Would you like to see the Affogato at your successful reception, the company will be Starbucks? Let us know by tweeting us @ introducing the new addition to 100 of their franchise_food stores in the US. 64 FOOD FRANCHISE SPRING 2017 Market Watch Food Franchise magazines industry insight Marstons

Marston’s Brewery is an operator of 1700 pubs in the UK and is the world’s largest brewer of cask ale. The company has a reported revenue of 845.5m GBP (2015) with a net income of 23.3m GBP (2015). From December 7th to March 7th 2017, Marstons share value saw a low of 132.50 with a high of 138.00. Marstons maintains a market capital of 771.30m. The Global Online Takeaway Food Delivery Market: Size, Trends & Forecasts (2016-2020) report released by Research and Markets – predicted the strong growth of the food delivery market, and the steady decline of the eat-out market. After the report, Marston’s Brewery saw a decline of share value from 134.00 to 130.70 over 8 days. However, share value has since recovered. Marston’s PLC claim that performance in the financial year to date has been encouraging. Chief Executive Ralph Findlay said in a statement: "We traded well over the Christmas period with like-for-like sales growth for the fifth successive year despite tough comparatives. In Brewing, we have continued to outperform and once again have achieved good growth with a particularly strong performance in the off-trade."

65 FOOD FRANCHISE SPRING 2017 12.0% growth in total revenue to £2.9 billion Whitbread

Whitbread PLC, owner of , Alison Brittain, Chief Executive of Whitbread is a multinational hotel, coffee shop and said: “Whitbread had another good year restaurant company with a revenue of in 2015/16, with a 12.0% growth in total 2.922 billion GBP (2016). Since December revenue to £2.9 billion, an 11.9% growth in 12th 2016, the share value has risen from underlying profit before tax to £546.3 million 3,146.00 to 3,887.00 (as of March 10th and, with the proposed final dividend, an 2017). Whitbread PLC maintains a market increase in the full year dividend of 10.0%. capital of 7.12 billion. Profit for the group has “Costa's underlying operating profit was continually grown over the last 5 years and up 15.8% to £153.5 million, with total sales gives a strong investment opportunity. growth of 15.9%. This was driven by UK like for like sales growth of 2.9%, 197 net new By 2020, the company plans to increase the stores worldwide and 924 net new Costa system sales of Costa to around 2.5 billion Express machines.” GBP.

Domino’s

Domino’s Pizza Inc. is a US pizza restaurant chain, headquartered in Michigan. Domino’s 15% rise in has a market capital of 8.75 billion (2017). Share values have grown over the last 3 months with a low of 185.05 and a high of system sales 185.77. 2016 saw a 15% rise in system sales to 1.0 billion GBP and 82 new stores in the UK.

On the 9th March, Domino’s Pizza Group announced the acquisition of Dolly Dimple’s in Norway. The group also took a controlling shareholding in the Norway, Iceland and Sweden Domino’s businesses.

66 FOOD FRANCHISE SPRING 2017 FRANCHISE SERVICES

67 FOOD FRANCHISE SPRING 2017 The Advantages & Disadvantages of Franchise Resales

Starting a new business can be risky and although many people reap the rewards of having an entrepreneurial courage, some people may be more at ease buying into an existing business with an established client base and proven record.

However, choosing to purchase an existing franchise brings a unique set of considerations. To talk us through the key points, we’ve invited expert Jess Bains from Franchise Sales and Resales.

Jess Bains in his own words:

As with any business transaction, it is imperative that you recognise what you are receiving in return for the money paid to the franchisor. While the franchisor does provide assistance in exchange for the fees they receive; not all of them are identical. Franchisors provide value in different areas depending on the strengths and strategy of their business model. You should identify why you are buying one franchise over others and set appropriate expectations before making your decision. Experienced Staff - Most franchise resales will have experienced staff, which will have THE ADVANTAGES been trained and experienced in the day to day running of the franchise business. The Established Track Record - When you buy existing franchise owner will probably stay a franchise resale, you are usually investing on for a period of time, enabling a smooth in a franchise concept, which has products, take over period, ensure you fully understand and services that have sold successfully. You the systems and working methods of the will have trading history to learn from and to franchise resale. The franchisor will provide support you forecast for the future. Investing training where appropriate; most will have a in a franchise resale is based on an already five to ten day induction course existing business model that, in most cases, has worked successfully for the franchise Marketing Support - It can be extremely owner. costly for an independent business owner to market their business. Whereas the franchise Brand Recognition - A franchise owner can resale has the advantage of already having profit from the name recognition the franchise an existing marketing strategy in place, the resale provides. If you start your own business franchisor will have a franchise agreement, it can take numerous years to build a brand in a which normally works to supply franchisees competitive market. There are no guarantees with marketing campaigns to ensure that their that the consumers will identify the brand as customers identify and remembers the brand. a product leader. Franchise resale can provide Belonging to a franchise reduces marketing owners with immediate brand recognition. costs, which are shared equally with other franchise owners. Instant Cash Flow - An established franchise resale will offer instand cash flow; if you start a Reduced Risk - Investing in a franchise resale new business it may take anything from twelve limits the risks that are involved in business, to eighteen months before your business most banks will look favourably upon lending starts to make a profit. With a franchise resale to a franchise resale as op-posed to a new you have an existing customer base of clients business start-up. using your services and products.

68 FOOD FRANCHISE SPRING 2017 WHAT PITFALLS, IF ANY, SHOULD A POTENTIAL PURCHASER BE AWARE OF?

There really is only a two major pitfalls when buying an established resale, the most common is being heavily geared or over funded, so much so that all your profits go into repaying montly loan repayments, and the second, is not fully understanding the franchise system/ business model. Due diligence is key, When investing in a resale, make sure you make sure you are comprehensive in fully understand why the business is for the questions you ask and that you fully sale, the most common answer will be that comprehend the franchise concept. franchisee has made enough money and now wants to move onto different pastures or retire, other common answer are personal life CAN THOSE THINKING OF INVESTING IN changing moments from ill health to divorce. A FRANCHISE RESALE EXPECT THE SAME Once you are satisfied for the reason of the LEVEL OF INPUT AND SUPPORT FROM resale you can then proceed to evaluate the THE FRANCHISOR, AND HOW WOULD resale opportunity further. THIS BE REPRESENTED?

Absolutely, purchasing a resale will give you the same level of input, support from the franchisor, this can be represented in the level of marketing, training for you and any new staff members, to regular visits from franchisors support team. Reviewing your business performance, offering advice and guidance where needed.

WHAT QUESTIONS SHOULD AN INVESTOR ASK BEFORE INVESTING IN A FRANCHISE RESALE? Buying an existing franchise has a host of benefits. However, as with any investment, it is important to do your homework and seek expert advice.

If you’d like to find out more about purchasing a franchise resale contact Jess Bains MICBA on 01462 685633 or email [email protected]

69 FOOD FRANCHISE SPRING 2017 SPRING BUDGET SUMMARY

Peter Watters, Director at McPhersons he noted that last year Britain’s growth was Chartered Accountants behind only Germany’s among the world’s biggest economies. Various rumours were swirling around Mr Hammond confirmed that the Office Westminster in the days before Philip for Budget Responsibility (OBR) had raised Hammond rose to deliver his first Budget its growth forecasts for the year, with the – confirmed as the last time a major fiscal economy now projected to grow by two per statement will be made in the spring. cent in 2017, compared with the previous estimate of 1.4 per cent. The independent The Chancellor, still scarcely nine months body suggests growth next year will be 1.6 per in the job, has a reputation as a cautious man cent and in 2019, 1.7 per cent. and in advance many expected that much of today’s speech would be laying the ground for But he made clear that there was no place the Prime Minister to begin formal negotiations for complacency in the current climate, for the UK to leave the EU. acknowledging that levels of debt were still too high (peaking at 88.8 per cent next year), That said, the day before Mr Hammond stood productivity needs to be improved and many up to address the Commons, the Organisation families up and down the country continued for Economic Co-operation and Development to feel the pinch almost a decade on from the (OECD) upgraded Britain’s growth forecast, financial crash. which inevitably raised questions about whether there was yet room for manoeuvre. OBR figures also suggest that inflation will peak at 2.4 per cent this year, with expectations Would the Government prove willing to that it will drop off as we approach the end of make money available to shore up struggling the decade. services or answer the growing criticism over Trying to strike a balance between prudence business rates reforms? Would it be tax rises and positivity, the Chancellor told MPs that or surprise giveaways bothering the headline the Budget presented an opportunity to put writers? money into public services while ensuring that the nation continued to live within its means. Economic overview - Crucially, he said, the tax and spending plans would form the bedrock of the EU negotiations In his opening statement, the Chancellor ahead. said that the resilience of the UK economy had continued to defy expectations and the country had enjoyed robust growth. Indeed,

70 FOOD FRANCHISE SPRING 2017 Business and enterprise - Personal tax - Following several weeks of sustained Controversially, it was revealed that National criticism over the burden that business rates Insurance contributions will rise for the self- changes would place on many enterprises, employed. Mr Hammond announced a three-point plan Under proposals, Class 4 NICs will increase which he said would amount to an additional from nine per cent to 10 per cent next April £435million support. and to 11 per cent in 2019. Trying to defend what will undoubtedly be a Any firm losing existing rate relief will be contentious move, the Chancellor said that the guaranteed that their bill will not rise by more “unfair discrepancy” in contributions between than £50 a month next year. In addition, different groups of workers could no longer there will be a £1,000 discount for pubs with be justified. Critics have suggested the move a rateable value of less than £100,000 and has broken with a commitment in the 2015 the creation of a £300million fund which will manifesto. enable local authorities to offer discretional In more positive news, the personal allowance relief. will rise to £11,500 – the seventh consecutive The Chancellor made clear that a fair tax increase. system was one of the best ways to make The Chancellor reiterated the Government’s Britain a top destination for businesses. previous commitment to increase the allowance He reiterated the commitment made by his to £12,500 and the higher rate threshold to predecessor, George Osborne, to bring the £50,000 by the end of the Parliament in 2020. Corporation Tax rate down to 17 per cent by There was a boost for road users with 2020. A reduction to 19 per cent will take confirmation that vehicle excise duty for effect from next month. hauliers and the HGV road user levy will both Following concerns about the current be frozen. timetable, he confirmed that quarterly reporting The Chancellor also announced there would would be delayed for small businesses for a be no change to the previous planned duties year (at a cost of £280million). on alcohol and tobacco. There will, however, be a new minimum excise duty on cigarettes Transport and infrastructure - based on a £7.35 packet price. Acknowledging that congestion was an issue in large parts of the country, Mr Hammond Pensions and savings - said that some £690million would be made In what is likely to be an unpopular move, available to tackle traffic problems in urban Mr Hammond confirmed that the tax-free areas and get local networks moving more dividend allowance for shareholders would be freely. cut from £5,000 to £2,000 as of April 2018. The Chancellor also announced a £270million The Treasury said that the change would investment to keep Britain at the forefront of “ensure that support for investors is more research into biotechnology, robotic systems effectively targeted”, but critics fear it will and driverless cars. could further hurt entrepreneurs. An additional £200million will be ploughed into projects to help secure private sector investment in full-fibre broadband networks and £16million put aside for a 5G mobile technology hub.

71 FOOD FRANCHISE SPRING 2017 Mr Hammond had faced some pressure from That said he is also likely to have stirred up his own MPs to plough more revenue into fresh controversies and the decision to increase public services. National Insurance for the self-employed is In an attempt to address criticism that perhaps evidence that in the current climate institutions were buckling beneath the strain, tough choices will still have to be made. the Chancellor confirmed an extra £260million for improving school buildings and funding for To discuss how any of the above changes will an additional 110 free schools (on top of the affect you and your business, please contact 500 previously announced). There has been McPhersons on 01424 730000 or email info@ some controversy, however, that some of mcphersons.co.uk these are set to be selective.

In an attempt to address the mounting crisis in social care, Mr Hammond announced there would be an extra £2billion in funding over the course of the next three years. A Green Paper will be published later this year with a view to drawing up a long-term funding plan.

Tax evasion, avoidance and aggressive tax planning - The Chancellor said that a fair tax system £ required people to pay their dues and a series of measures to curb abuses of the system are expected to raise an additional £820million for the Treasury. A raft of measures to tackle non-compliance were announced, including preventing businesses converting capital losses into trading losses, curbing abuse of foreign pension schemes, introducing UK VAT on roaming telecoms services and imposing new financial penalties for professionals who help facilitate a tax avoidance arrangement that is later defeated by HM Revenue & Customs. Summary - In his closing remarks, Mr Hammond struck an optimistic tone. Whatever the uncertainties surrounding Brexit, he told MPs that the UK should be confident that our best days lie ahead of us.

It would be fair to say that the Budget was not strewn with giveaways, but the Chancellor did try and take the sting out of some of the main criticisms levelled at the Government in recent months – including its handling of business rates reform and the sluggish response to a mounting care crisis.

72 FOOD FRANCHISE SPRING 2017 WILL YOU PAY INHERITANCE TAX? Peter Watters, Director at McPhersons Chartered Accountants be a tapered withdrawal of the main residence What reliefs are there? transferable nil-rate band for estates worth more than £2 million. The proposed changes Inheritance tax is very emotive, many see it From 6 April 2017, there will be a new as a tax being taken on tax already paid. The ‘main residence transferable nil-rate band’, current rate of IHT payable is 40% on property, which is the family home allowance. This money and possessions above the nil-rate will apply when a main residence is passed band. The rate may be reduced to 36% if 10% on to a direct descendant. This new main or more of the estate is left to charity. residence transferable nil-rate band will work alongside the existing IHT nil-rate band which It’s vitally important to ensure that your is currently £325,000. It will operate in the affairs are structured in the most tax-efficient same way as the current nil-rate band, any way possible. unused main residence transferable nil-rate band will be transferred to a surviving spouse or registered civil partner. A property not used Here are 7 areas to consider. as a residence of the deceased, such as a buy- to-let property, will not qualify but second Lifetime Gifts - homes would. Lifetime gifts to individuals are Potentially Exempt Transfers (PETs) and fall outside the The allowance will initially be set at clutches of IHT, provided those making the £100,000 in 2017/18, increasing to £125,000 gift survive at least seven years from the date in 2018/19, £150,000 in 2019/20 and up of the gift. to £175,000 in 2020/21; thereafter it will increase each year in line with inflation. If a Trusts - person was to inherit from their spouse, then You can transfer some of your wealth to a it is possible therefore that by 2020/21, this family member but still remain in control; individual will have their own nil-rate band Trusts can sometimes help you to eliminate of £325,000 as well as a main residence unnecessary tax charges, enabling the transferable nil-rate band of £175,000 in maximum possible part of your family’s wealth respect of their main residence, plus a nil-rate to be preserved. band of £325,000 inherited from their spouse and a main residence transferable nil-rate band of £175,000 inherited from their spouse. Wills - This is how the government achieves its much Ensure you have an up-to-date Will in place, advertised total of £1 million. so as to leave your family with the maximum Anyone planning IHT should remember that assets and at the least tax cost. the current nil-rate band of £325,000 is set to remain until 2020/21. There is also going to

73 FOOD FRANCHISE SPRING 2017 Gifts - Making gifts, especially those to charities can be highly effective in potentially reducing an IHT charge on death.

Business and Corporate structures - If you own a business, consider the structure of your business when planning your affairs. Changing the structure of a business can have significant tax implications. Exemptions The management, for IHT purposes, is more positive for some assets than others. Business assets and shares in unquoted companies, works of art and agricultural land, for instance, all benefit from special concessions which may help in passing on your estate with less IHT to pay.

Tax after death - Without careful financial planning, HM Revenue & Customs could become the largest beneficiary of your estate following your death, this is the single main reason why you should obtain professional financial advice to ensure your needs are fully considered.Many people can avoid paying inheritance tax by good early planning. Inheritance Tax (IHT) is payable by those who, for the most part, could have avoided paying it on all of their estate. With good financial advice you can ensure your estate will go to your loved ones with the minimum amount of IHT payable to the government. Speak to McPhersons tax department for more information. 01424 730000 or email [email protected].

74 FOOD FRANCHISE SPRING 2017 CATERING SERVICES

75 FOOD FRANCHISE SPRING 2017 PKL launches Garbage Guzzler to help businesses save money by reducing organic waste

PKL, the UK’s leading modular kitchen “Green concerns are also becoming more infrastructure provider, is taking on the of a driver behind the decisions companies distribution of the Garbage Guzzler, a make. The Garbage Guzzler reduces revolutionary waste digester that allows waste and what it produces can be used any business that produces organic waste as a fuel, soil improver or can be put back to reduce its costs and waste disposal in the machine to disappear. However needs. The Garbage Guzzler, which is you choose to use it, the machine will manufactured in the UK, uses bacteria help to reduce costs and greenhouse gas to reduce organic waste, including food, emissions, as less waste will lead to fewer cardboard, paper packaging, coffee cups, waste collections, and vehicle movements fats and oils, by 95 percent. associated with this.” Customers will be able to buy the The process can take as little as 24 hours, Garbage Guzzler direct from PKL, while and leaves an output that can be used as it will also be available under a contract soil improver, biomass fuel or can be put rental agreement. back through the machine to be reduced to virtually nothing. The Garbage Guzzler PKL will be launching Garbage Guzzlers is available in two models, one capable of as a separate division of the company, and digesting up to 200 Kg of waste per day, have employed a dedicated sales executive, and one which is capable of digesting up to Nicola Whitson, to oversee the distribution 400 Kg of waste each day, although there of the product. is the capability to supply larger, more bespoke units if required.

PKL has taken on distribution of the Garbage Guzzler as a logical next step in the company's catering equipment portfolio, and in response to the demands of many of its current customers, who have an increasing focus on waste disposal, cost savings and a greater desire to reduce their carbon footprint. The company’s MD, Lee Vines, said he became convinced by the viability of the machine because of the huge range of advantages its unique system gives businesses of any size.

“We have seen across the UK that waste disposal is becoming a bigger cost to business,”

76 FOOD FRANCHISE SPRING 2017 Food temperature safety

food thermometer. sadly, for a number of start-ups this requirement is too a legal requirement and will feature highly on your ehO’s check list. howev-

- ingly serve food which has not reach its recommended core temperature, dangerous food bug like salmonella.

But hang on a minute – luck doesn’t really come into it, when easy to use, high accuracy thermometers are readily available from under £50. “ the best digital thermometers a re h ighly accurate and r espond v ery are the easiest to use. thermometers with integral fold-away needle probes thermometer with interchangeable probes can be more useful and cost ef- hygienic than relying on a tub of probe wipes. If you already use colour- coded chopping boards and knives, match them up with colour-coded food for each food group.

- ing systems. Barcode scanning thermometers are a proven way to improve “ data to your smart phone or computer. No pen and paper required! Of course not all franchises are the same, and there is a wide range of - bust, h igh accuracy t hermometers t hat will l ast - and for advice you can trust, use a reputable thermometer manufacturer or kitchen equipment sup-

top temperature tips cooking - Never s erve food which has n ot reached t he recommended core t emperature. Fast f ood f avourites l ike chicken, b urgers o r reheated

Deliveries -

storage - store refrigerated food at the correct t emperature t o avoid

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77 FOOD FRANCHISE SPRING 2017 diary dates dates for your diary sponsored by

Find out what events are taking place in the world of franchising over the next few months

A City Law Firm are speaking at a new and This first conference is aptly named ‘de- exciting event at the RBS Headquarters in mystifying the franchise’. Attendees will London the for the Franchise community. have an opportunity to listen to and ask This is the inaugural event of “The questions of an expert panel from the world Franchise Club” which has been established of franchising, law, finance, banking, and to inform and connect those already in accountancy. Demystifying the or interested in the franchise industry. Franchise Limited spaces – Book now at www. Bishopsgate, London acitylawfirm.com/demystifying-the- Wednesday 29th March 2 to 5pm franchise/

The Caffè Culture Show is the nation’s From coffee to cleaning, roasters to leading gathering place for the café and refrigeration and technology to training, the coffee community, continuing to bring Caffè Culture Show presents a cross-section together all those who have a passion for of leading companies from across the pushing the industry forward. industry supply chain. Source new suppliers and keep up to date with the latest trends from our industry experts. Caffe Culture Show Olympia London 23rd & 24th May

Discover how to run your own business With plenty on offer, there is something with the support of an established brand at to suit all tastes and budgets. There are this key franchise exhibition. all types of business sectors to consider, The British Franchise including food and drink. Exhibition Join visitors who are considering the Event City Manchester challenge of becoming a franchisee through Franchising experts will be on hand to 16th & 17th June one of the UK’s most successful business give free advice at more than 40 seminars. models. Visitors will also be able to get one-to- one guidance from solicitors, banks, careers advisors and the British Franchise Association.

You are invited to attend our first interactive seminar 29th March 2017

A City Law Firm Ltd www.acitylawfirm.com T: + 44 (0) 207 426 0382