Olympic Family Guide Contents

PyeongChang 2018 Olympic Family Guide Contents

04 Б Welcome Message from the IOC President 05 Б Welcome Message from the POCOG President 07 Б Olympic Winter Games PyeongChang 2018 10 Б Olympic Family Hotels 23 Б Medical Services 26 Б Arrivals & Departures 32 Б Olympic Family Transport Services 55 Б Accreditation 60 Б Ceremonies and Events 63 Б Tickets 67 Б Competition Venues 69 Б Competition Schedule 71 Б Medals Plaza 72 Б Olympic Club 73 Б Olympic Villages 76 Б International Broadcast Centre (IBC) / Main Press Centre (MPC) Complex 78 Б Cultural Programme 80 Б Miscellaneous Information 84 Б Acronyms 85 Б Venue Codes

04 | PyeongChang 2018

Welcome Message from the IOC President

Thomas Bach

IOC President, Olympic Champion, Fencing, 1976

Dear Friends,

Welcome to the Olympic Winter Games PyeongChang 2018! The first Olympic Winter Games in the Republic of Korea will be an amazing experience for everyone. These Games will be inspiring, opening new horizons and bringing the Olympic spirit to a new generation. The Olympic Family Guide offers all the information and practical advice to make your stay in PyeongChang and your Games experience as fulfilling and enjoyable as possible. Our thanks go to the entire team at the Organizing Committee for their effort and commitment to ensuring an extraordinary and memorable event for the athletes, spectators and all the Olympic Family. The Olympic Winter Games PyeongChang 2018 will be a moment for the Olympic spirit to inspire the world. I wish you a wonderful stay in PyeongChang! Olympic Family Guide | 05

Welcome Message from the POCOG President

LEE Hee-beom

President & CEO of the PyeongChang 2018 Organizing Committee

Welcome to Korea. Welcome to PyeongChang!

It is my pleasure to begin by welcoming all Olympic Family members to the Olympic Winter Games PyeongChang 2018. We had a dream. A dream to bring back the enthusiasm of the Olympic Summer Games Seoul 1988 by hosting the Olympic Winter Games in Korea. I still vividly remember the scene in Durban at the 123rd IOC Session when PyeongChang was announced as the host city of the 2018 Olympic Winter Games. It is impossible to describe how happy we all were when our third bid for the Games was successful. Over the past seven years of preparation, things were not always easy, and we had to take painstaking effort. I would like to extend my sincere appreciation to each and every one of you who contributed and helped us to reach this special moment. The PyeongChang 2018 Winter Games will be an unforgettable festival of peace and harmony for the 7.5 billion citizens around the globe. Friendly smiles will greet you in every corner and at each venue of the host region. This Olympic Family Guide will provide you with useful information, including, but not limited to competition venues, accreditation, transportation and accommodation. In addition, the PyeongChang 2018 Passion Crew will be by your side to make sure that you experience a home away from home. Again, I welcome you all to PyeongChang 2018. May you all leave with beautiful memories to be cherished for many years to come. PyeongChang 2018 in Numbers

ߑ17 days / 9 to 25 February ߑ15 disciplines / 102 medal events ߑ95 countries / 2,900 athletes

* The number of participating countries/ athletes is subject to change Olympic Winter Games PyeongChang 2018

Welcome to PyeongChang 2018!

On 9 February 2018, the world will see the greatest celebration of winter sports unveil, set in the host city PyeongChang and the venue cities of Gangneung and Jeongseon.

We welcome you to PyeongChang, where you will experience the Olympic spirit, the famed hospitality of Korea, and a single, unifying passion for sports.

People from all corners of the world will gather in PyeongChang, where long-awaited dreams come true, joy abounds, and the world comes together in friendship. The celebration for all is about to begin! 08 | PyeongChang 2018

Slogan

Passion. Connected PyeongChang 2018 hopes to initiate a world in which everyone is connected with a shared passion, opening new horizons for the continued growth of winter sports.

Emblem

The emblem symbolises a world open to everyone. It combines the image of ice and snow, winter sports stars (athletes), and people from all over the world – coming together in PyeongChang where heaven meets earth. The symbol ‘⺱’ represents the first consonant in the first syllable of PyeongChang in the Korean alphabet, Hangeul, while ‘⺮’ depicts the first consonant in the second syllable of PyeongChang in Hangeul.

Mascot Soohorang Soohorang, the trustworthy mascot for the Olympic Winter Games PyeongChang 2018, is a white tiger which has long been considered as Korea’s guardian animal. ‘Sooho’, meaning ‘protection’ in Korean, indicates protection provided to the athletes, spectators and other participants of the 2018 Games. ‘Rang’ comes from the middle syllable of ‘Ho-rang-i', the Korean word for ‘Tiger’ and is also the last syllable of ‘Jeongseon A-ri-rang’, a cherished traditional folk song of Gangwon Province, where the Games will be held. Olympic Family Guide | 09 10 | PyeongChang 2018

Olympic Family Hotels

Addresses and Contacts

InterContinental Alpensia Hotel - Olympic Family Hotel (OFH)

325, Solbong-ro, Daegwallyeong-myeon, PyeongChang-gun, Gangwon-do, 25351, Republic of Korea Telephone: +82-33-339-1225 Website: https://www.ihg.com/intercontinental/hotels/gb/en/gangwon-do/ kagha/hoteldetail

Holiday Inn Hotel - Olympic Family Hotel 2 (OF2)

325, Solbong-ro, Daegwallyeong-myeon, PyeongChang-gun, Gangwon-do, 25351, Republic of Korea Telephone: +82-33-339-1240 Website: https://www.ihg.com/holidayinnresorts/hotels/us/en/gangwon-do/ kagpr/hoteldetail

Yongpyong Dragon Valley Hotel - Olympic Family Hotel 3 (OF3)

715 Olympic-ro, Daegwallyeong-myeon, PyeongChang-gun, Gangwon-do, 25352, Republic of Korea Telephone: +82-33-330-7111 Website: https://www.yongpyong.co.kr/eng/room/hotel.do Olympic Family Guide | 11

PyeongChang AM Hotel - Olympic Family Hotel 4 (OF4)

30 Songcheon-gil, Daegwallyeong-myeon, PyeongChang-gun, Gangwon-do, 25343, Republic of Korea Telephone: +82-33-1855-1866 Website: https://www.hotelam.co.kr

Golden Tulip Sky Bay Gyeongpo Hotel - Olympic Family Hotel 5 (OF5)

258-4, Gangmun-dong, Gangneung-si, Gangwon-do, 210130, Republic of Korea Telephone: +82-33-820-8888 Website: http://www.goldentulip.com 12 | PyeongChang 2018

Security at the Hotels

A security perimeter will be in operation at the InterContinental Alpensia Hotel (OFH) with access control and security screening taking place from 1 to 26 February 2018. During this security lockdown period, access to the OFH will only be granted to individuals with a valid Olympic Identity and Accreditation Card (OIAC) with an OFH venue-specific code or to those with a guest/resident pass

Access to the other Olympic Family Hotels (OF2, OF3, OF4, OF5) will remain open to the public. * For more information on Guest/Resident Passes, please refer to the Accreditation Section (page 55).

Please note that the following items will be prohibited at the OFH for the safety and wellbeing of the Olympic Family: Explosive materials, weapons such as firearms and knives (exception: small craft knives), narcotics and psychotropic drugs, compressed and liquid gas, strong acids or other dangerous (flammable) items, and pets (exception: service dogs).

In addition, guests may be asked by PyeongChang 2018 Security personnel to explain the purpose of use for certain items such as unknown beverages or liquids with opened seals. Olympic Family Guide | 13

Olympic Family Hotels Coastal Cluster

Donghae Expressway

OF5

Gangneung Olympic Park Opening of

the IOC Session Mountain Cluster Gangneung Olympic Village

Gangneung IC

Venue From OFH Location OFH OFH- InterContinental Alpensia Hotel OF2 OF4 IOC Session OF2 - Holiday Inn Hotel Olympic Club PyeongChang Daegwallyeong IC Olympic Plaza OF33.5km (7min) Yongpyong Dragon Valley Hotel IBC

MPC OF47km (15min) AM Hotel

OF536km (40min) Sky Bay Gyeongpo Hotel Jinbu IC PyeongChang IOC Session 14km (20min) Kensington Flora Hotel Olympic Village Opening of 41km (45min) Gangneung Art Centre OF3 the IOC Session Olympic Club 3km (7min) Alpensia Troon Golf & Country Club (OLC) 14 | PyeongChang 2018

Map of Alpensia Resort

OFH Venues

Inter Continental Alpensia Hotel (OFH)

Holiday Inn Hotel (OF2)

International Broadcast Centre

Main Press Centre

Uniform Distribution and Main Accreditation Centre IBC Transport Mall OLC Olympic Club Olympic Club Services

IOC Welcome Desk

Olympic Information Desk / Transport Desk

Olympic Family Medical Station

Olympic Family T3 Transport Mall Accreditation Centre

Transport

T1/T2 Load Zone

T1/T2 Drop-off Zone

T1/T2 Parking

Scheduled T3 – T3C (Inter-Cluster) OFH Scheduled T3 - TM2,TM3,TM4 (Clean-to-Clean)

Scheduled T3 - TM5,TM6

Scheduled T3 - TM1

Standard T3 Load / Drop-off Zone IOC Offices Vehicle flow Bus Only OF2

0 Km 0 Km 0 Km Olympic Family Guide | 15

Offices and Services

InterContinental Alpensia Hotel - Olympic Family Hotel (OFH)

IOC

IOC Welcome Desk Lobby IOC Administration offices Lobby

POCOG

Olympic Information Desk (OID) Lobby

Б Operating period 29 January - 27 February Б Operating hours 29 - 31 January 08:00 - 20:00 01 - 26 February 07:00 - 23:00 27 February 08:00 - 20:00

Б Telephone +82-33-654-0800

The Olympic Information Desk will provide Olympic Family members with the following services and information:

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Info+ Kiosk Lobby Info+ is the Games information system that provides competition schedules, near-real-time results and reports, medal standings, records, biographies, news, weather forecast and transport information. * Operating period same as the Olympic Information Desk 16 | PyeongChang 2018

Hanjin Tour Desk Lobby The Hanjin Tour Desk, operated by Official Supplier of PyeongChang 2018, Hanjin Tour, will provide information on the Tour Programme available for Olympic Family members. * Operating period same as the Olympic Information Desk

Transport Desk Lobby

Б Operating period 26 January - 28 February Б Operating hours 07:00 - 23:00 Б Telephone +82-33-654-0801~2 The Transport Desk will provide the Olympic Family with the following transport-related services and information: n5SBOTQPSUTDIFEVMFTBOETFSWJDFT n.BQTBOEUSBOTQPSUHVJEBODF n555TZTUFNTVQQPSU n55TFMGESJWFSFHJTUSBUJPOBTTJTUBODF n5SFTFSWBUJPOTFSWJDF n$FSFNPOJFTBOEFWFOUTUSBOTQPSUJOGPSNBUJPOBOE n-PTUBOEGPVOETVQQPSU

Arrivals and Departures Information Desk Lobby

Б Operating period 26 January - 28 February Б Operating hours 08:30 - 22:00 Б Telephone +82-33-654-0803 The Arrivals and Departures (A&D) Information Desk will assist clients with KTX train reservation support, departure shuttle arrangements, and any other information related to arrivals and departures.

Courier Desk Lobby

Б Operating period 08 - 26 February Б Operating hours 09:00 - 17:00 The Courier Desk provides domestic and overseas shipping services for Olympic Family members. The desk will be operated by the Official Supplier of PyeongChang 2018, Hanjin. Olympic Family Guide | 17

Samsung Mobile Help Desk Lobby Б Operating period 29 January - 27 February Б Operating hours 07:00 - 23:00 The Samsung Mobile Help Desk, operated by Worldwide Olympic Partner, Samsung, will provide Olympic Family members with assistance and troubleshooting related to mobile phones.

Olympic Family Medical Station Lobby level The Olympic Family Medical Station at InterContinental Alpensia Hotel(OFH) will provide high quality medical services for Olympic Family members from 1 to 26 February for 24 hours a day. * More information can be found in the Medical Services section (page 23)

Holiday Inn Hotel - Olympic Family Hotel 2 (OF2)

IOC

ANOC office 7th floor NOC Relations Office 7th floor Olympic Solidarity Office 7th floor

POCOG

Olympic Information Desk (OID) Lobby Б Operating period 03 - 26 February Б Operating hours 07:00 - 23:00 Б Telephone +82-33-654-0990 The Olympic Information Desk will provide Olympic Family members with the following services and information:

n$PNQFUJUJPOTDIFEVMFBOESFTVMUT n0MZNQJD'BNJMZ(VJEFEJTUSJCVUJPO n$FSFNPOJFTUJDLFUEJTUSJCVUJPO * for NOC Presidents/Secretaries General, their accredited accompanying guests, and NOC transferable guests 18 | PyeongChang 2018

n"TTJTUBODFSFMBUFEUP0MZNQJD'BNJMZ"TTJTUBOUT 0'"T n*OGPSNBUJPOPOUIF1ZFPOH$IBOH$VMUVSBM1SPHSBNNFBOE n5PVSQSPHSBNNFJOGPSNBUJPO

Transport Desk Lobby

Б Operating period 01 - 28 February Б Operating hours 07:00 - 23:00 Б Telephone +82-33-654-0991~2 The Transport Desk will provide the Olympic Family with the following transport-related services and information:

n5SBOTQPSUTDIFEVMFTBOETFSWJDFT n.BQTBOEUSBOTQPSUHVJEBODF n555TZTUFNTVQQPSU n55TFMGESJWFSFHJTUSBUJPOBTTJTUBODF n5SFTFSWBUJPOTFSWJDF n$FSFNPOJFTBOEFWFOUTUSBOTQPSUJOGPSNBUJPOBOE n-PTUBOEGPVOETVQQPSU

Olympic Family Medical Station Near OF2 (map: page 14) The Olympic Family Medical Station located near the OF2 will provide high quality medical services for Olympic Family members from 1 to 26 February for 24 hours a day. * More information can be found in the Medical Services section (page 23) Olympic Family Guide | 19

Yongpyong Dragon Valley Hotel - Olympic Family Hotel 3 (OF3)

WADA

Б WADA offices 2nd floor (Hotel)

CAS

Б CAS offices 1st floor (Tower Condo)

POCOG

Transport Desk Lobby Б Operating period 01 - 28 February Б Operating hours 07:00 - 23:00 Б Telephone +82-33-654-0980~1 The Transport Desk will provide the Olympic Family with the following transport-related services and information:

n5SBOTQPSUTDIFEVMFTBOETFSWJDFT n.BQTBOEUSBOTQPSUHVJEBODF n555TZTUFNTVQQPSU n55TFMGESJWFSFHJTUSBUJPOBTTJTUBODF n5SFTFSWBUJPOTFSWJDF n$FSFNPOJFTBOEFWFOUTUSBOTQPSUJOGPSNBUJPOBOE n-PTUBOEGPVOETVQQPSU

Arrival and Departure Information Desk Lobby Б Operating period 26 January - 28 February Б Operating hours 08:30 - 22:00 Б Telephone +82-33-654-0982 The Arrivals and Departures (A&D) Information Desk will assist clients with KTX train reservation support, departure shuttle arrangements, and any other information related to arrivals and departures. 20 | PyeongChang 2018

Accommodation Desk Lobby

Б Operating period 26 January - 28 February Б Operating hours 06:00 - 21:00 The Accommodation Desk will liaise with the hotel to assist clients with any questions or issues regarding accommodation at the Olympic Family Hotel.

PyeongChang AM Hotel - Olympic Family Hotel 4 (OF4)

POCOG

Transport Desk Lobby

Б Operating period 01 - 28 February Б Operating hours 07:00 - 23:00 Б Telephone +82-33-654-0930~1 The Transport Desk will provide the Olympic Family with the following transport-related services and information:

n5SBOTQPSUTDIFEVMFTBOETFSWJDFT n.BQTBOEUSBOTQPSUHVJEBODF n555TZTUFNTVQQPSU n55TFMGESJWFSFHJTUSBUJPOBTTJTUBODF n5SFTFSWBUJPOTFSWJDF n$FSFNPOJFTBOEFWFOUTUSBOTQPSUJOGPSNBUJPOBOE n-PTUBOEGPVOETVQQPSU

Accommodation Desk Lobby

Golden Tulip Sky Bay Gyeongpo Hotel - Olympic Family Hotel 5 (OF5)

IOC

IOC Welcome Desk Lobby

IOC Administration offices 2nd floor

POCOG

Olympic Information Desk (OID) Lobby

Б Operating period 03 - 26 February Б Operating hours 07:00 - 23:00 Б Telephone +82-33-654-0910 The Olympic Information Desk will provide Olympic Family members with the following services and information:

n$PNQFUJUJPOTDIFEVMFBOESFTVMUT n0MZNQJD'BNJMZ(VJEFEJTUSJCVUJPO n"TTJTUBODFSFMBUFEUP0MZNQJD'BNJMZ"TTJTUBOUT 0'"T n*OGPSNBUJPOPOUIF1ZFPOH$IBOH$VMUVSBM1SPHSBNNFBOE n5PVSQSPHSBNNFJOGPSNBUJPO

Olympic Family Medical Station Lobby level The Olympic Family Medical Station at Sky Bay Gyeongpo Hotel(OF5) will provide high quality medical services for Olympic Family members from 4 to 26 February for 24 hours a day. * More information can be found in the Medical Services section (page 23) 22 | PyeongChang 2018

Transport Desk Lobby

БOperating period 01 - 28 February БOperating hours 07:00 - 23:00 БTelephone +82-33-654-0911~2 The Transport Desk will provide the Olympic Family with the following transport-related services and information:

n5SBOTQPSUTDIFEVMFTBOETFSWJDFT n.BQTBOEUSBOTQPSUHVJEBODF n555TZTUFNTVQQPSU n55TFMGESJWFSFHJTUSBUJPOBTTJTUBODF n5SFTFSWBUJPOTFSWJDF n$FSFNPOJFTBOEFWFOUTUSBOTQPSUJOGPSNBUJPOBOE n-PTUBOEGPVOETVQQPSU

Arrivals and Departures Information Desk Lobby

Б Operating period 26 January - 28 February Б Operating hours 08:30 - 22:00 Б Telephone +82-33-654-0913 The Arrivals and Departures (A&D) Information Desk will assist clients with KTX train reservation support, departure shuttle arrangements, and any other information related to arrivals and departures.

Accommodation Desk Lobby

Б Operating period 26 January - 28 February Б Operating hours 07:00 - 22:00 The Accommodation Desk will liaise with the hotel to assist clients with any questions or issues regarding accommodation at the Olympic Family Hotel.

IOC Administration Offices

IOC administration office Ski Rental House* * Address: 325, Solbong-ro, Daegwallyeong-myeon, PyeongChang-gun, Gangwon-do, 25351, Republic of Korea Olympic Family Guide | 23

Medical Services

Olympic Family Medical Services

All accredited Olympic Family members in the IOC, IF and NOC categories are eligible to receive medical services from 25 January to 28 February 2018, while in Korea for the Olympic Winter Games PyeongChang 2018.

Medical services, including hospital and ambulance services, will be provided free of charge for acute illness and injuries (or acute exacerbations of pre- existing illness or injuries). Please note that treatment of stable pre-existing conditions will not be covered under this agreement.

Medical Services at Venues

Medical Services at Olympic Family Hotels

POCOG will operate 24-hour medical stations at the following three Olympic Family Hotels: InterContinental Alpensia Hotel (OFH), Holiday Inn Hotel (OF2) and Skybay Gyeongpo Hotel (OF5). Primary care services will be provided by experienced physicians and nurses.

Venue Location Operating Period Operating Hours

InterContinental Alpensia -PCCZMFWFM 1 - 26 February 24 hours Hotel (OFH)

5 min walk from OF2 Holiday Inn Hotel (OF2) 1 - 26 February 24 hours (map on page 14)

Golden Tulip Sky Bay -PCCZMFWFM 4 - 26 February 24 hours Gyeongpo Hotel (OF5) 24 | PyeongChang 2018

Medical Services at Competition Venues

Members of the Olympic Family will be treated at the medical stations at the PyeongChang 2018 competition venues. If emergency situations arise or a hospital transfer is required, Olympic Family members will be transferred to the official Olympic Hospitals.

Medical Services at Non-competition Venues

Medical services will also be provided for the Olympic Family at the following non-competition venues.

Operating Operating Event / Venue Location Period Hours 132nd IOC Kensington Medical Room, 6 - 7 February 08:00 - 19:00 Session Flora Hotel 1st Basement Athlete medical 30 January - 18 station March Spectator medical station 1 February - 19 PyeongChang (near Area C, March Opening & Olympic between Area 16:00 - 25:00 Closing Stadium D-E) Ceremonies Opening Spectator & Closing medical station Ceremony (near Area B) days PyeongChang Common 1 February - 19 24 hours Olympic Plaza Domain March International Broadcast 26 January - 25 Centre/Main 1st floor east IBC 24 hours February Press Centre (IBC/MPC) 07:00 – 23:00 (Emergency PyeongChang/ services, 1 – 26 February Gangneung diagnostic Olympic Residential Zone tests, radiology 7JMMBHFT 17- – 24 hours) (7- 26 - 31 January, First Aid 27 - 28 services February (24 hours) Olympic Family Guide | 25

Designated Olympic Hospitals

Olympic Family members who require medical services beyond the scope of the PyeongChang 2018 Medical Stations will be transported to the designated Olympic Hospitals – Gangneung Asan Hospital or Wonju Severance Christian Hospital.

Any planned transfer will be coordinated by POCOG Medical Services. Please note that Hospital referrals can only be made by POCOG medical personnel.

Designated Olympic Hospitals

Hospital Address Contact Number

Bangdong-gil 38, Sacheon- Gangneung Asan Hospital myeon Gangneung-si +82-33-610-3114 Gangwon-do

Ilsan-ro 20, Wonju-si Wonju Severance Hospital +82-33-741-0114 Gangwon-do

Notification of Hospital Admission

If an Olympic Family member’s hospital admission is not coordinated by POCOG, Olympic Family members must notify the PyeongChang 2018 Medical Headquarters (MHQ) located in POCOG’s headquarters as soon as possible.

Olympic Family members that go independently to Olympic Hospitals will be required to advise the hospital staff of their Olympic accreditation status.

Medical Coverage at Olympic Hospitals

Olympic Family members will receive medical coverage for any needed advanced diagnostic or in-patient treatment at the Olympic Hospitals.

Olympic Family members will also receive a certain level of insurance coverage at non-Olympic hospitals.

Please contact the PyeongChang 2018 Medical Headquarters (MHQ) prior to visiting a non-Olympic hospital, for detailed information and assistance. 26 | PyeongChang 2018

Arrivals & Departures

Arrivals

Round-trip transport services will be provided for accredited Olympic Family clients (inclusive of their accompanied baggage and equipment) between Incheon International Airport (ICN) or Yangyang International Airport (YNY) and the Olympic Family Hotels, from 26 January to 28 February 2018, according to the arrivals and departures information submitted to PyeongChang 2018. * Clients arriving through Gimpo International Airport will be provided with limited service such as provision of public transportation information.

An Arrivals and Departures(A&D) Call Centre will be operated from 1 February to 20 March for 24 hours a day to assist with any changes made to the client’s arrivals and departures information. To contact the help desk, please call +82-80-300-2017. Arrivals and Departures Desks will also be operated at the OFH, OF3, and OF5 hotels to provide smooth service for the Olympic Family.

Arrivals at Incheon International Airport (ICN)

Olympic Family members will receive a warm welcome upon arrival at the Incheon International Airport. Games Connection Desks(GCDs) will be operated on site to provide arrivals and departures transport related services, including KTX train ticket issuance and schedule information. The Games Connection Desks will be located at Exit 3 and 10 at Terminal 1 (T1) and Exit 4 at Terminal 2 (T2) from 26 January to 28 February, and will be in operation 24 hours a day. Olympic Family Guide | 27

Olympic LaneG

PVCG Baggage ClaimG ArrivalG ArrivalG QuarantineG PassportG ValidationG & CustomsG at ICNG GateG ControlG

TicketG

OFHsG T3 Fleet ZoneG KTX StationG Arrivals G HallG GamesG ConnectionG Desk (GCD)G

OFHsG Bus Load ZoneG

The pictogram above shows the end-to-end journey for the Olympic Family upon arrival at the Incheon International Airport. Clients will go through Quarantine, validate their PVCs and pass immigration through the Olympic -BOF"GUFSQJDLJOHVQUIFJSMVHHBHF UIFZXJMMNPWFUPUIF(BNFT$POOFDUJPO Desk(GCD) to pick up their train tickets. The KTX train station is adjacent to the airport and a KTX lounge will be in operation. The KTX train connects to Jinbu station in the Mountain Cluster and Gangneung station in the Coastal Cluster, and transport services will be provided from both stations to the Olympic Family Hotels.

V2 clients will receive dedicated protocol assistance from the aircraft gate, and direct T3 transport services will be provided from the Jinbu and Gangneung KTX stations to the Olympic Family Hotels.

Please note that buses may be used instead of KTX trains from the airport to the Olympic Family Hotels for exceptional cases such as clients arriving outside of the KTX operation hours or when the train waiting time is longer than one hour. 28 | PyeongChang 2018

The estimated time from airport arrival to the Olympic Family Hotels is as follows:

Transportation Mountain Cluster Coastal Cluster

183 ~ 238 min 219 ~ 264 min KTX (KTX travel time: 113 ~ 143 min) (KTX travel time: 149 ~ 169 min)

220 ~ 240 min 250 ~ 270 min Bus (Bus travel time: 180 min) (Bus travel time: 210 min)

Arrivals at Yangyang International Airport (YNY)

If arriving at the Yangyang International Airport (YNY), a direct bus service will transfer the Olympic Family members from the airport to the Olympic Family Hotels. Transport buses will be arranged based on the arrival time information submitted and will be grouped by cluster (Mountain/Coastal). For late night arrivals or when less than four people arrive, substitutional vehicles such as minivans will be provided.

Arrival at port QuarantineG Passport Baggage claim of entryG controlG & customsG Arrivals G HallG

Bus load A&D PVC OFHsG zoneG Information ValidationG Desk G Olympic Family Guide | 29

Mishandled Baggage (Lost, Delayed or Damaged)

At the airport Airlines are responsible for repair, compensation, or return of mishandled (lost, delayed or damaged) baggage at the airport. In case of damaged baggage, Olympic Family clients are to report to the relevant airline company. They will be asked to show the damaged baggage in order to file a claim for compensation.

In the case of lost or delayed baggage, Olympic Family members will need UPSFQPSUUPUIF-PTU#BHHBHF3FQPSU$FOUSFMPDBUFEBUUIFCBHHBHF claim area at the airport. The airline’s delivery service will be responsible for delivering any delayed baggage from the airport to the accommodation.

Arrivals and Departures Desks The Arrivals and Departures Desks at the Jinbu and Gangneung KTX Stations and Olympic Family Hotels (OFH, OF3, OF5) will assist OF clients with any follow up related to mishandled baggage during the arrivals and departures process.

Customs

The electronic clearance system (UNI-PASS), administered by Korea Customs Service (KCS), enables paperless handling of all customs procedures including import/export declarations and provides expedited customs services to Olympic Family participating in the Olympic Winter Games PyeongChang 2018.

Starting from January 2018 and throughout the Games until March 2018, a KCS customs clearance support team will be available at each of the customs offices used most frequently by Olympic Family to ensure smooth and fast customs clearance for them 24 hours a day. 30 | PyeongChang 2018

Departures

Departure services for Olympic Family members will be identical to arrivals, in the reverse order. Clients are requested to share their final departure information at the Arrivals and Departures Desks at the Olympic Family Hotels(OFH, OF3, and OF5) or through the A&D Call Centre (+82-80-300-2017), no later than 72 hours before departure for smooth provision of departure transport services.

Olympic Family Members with T1 and T2 privilege will be able to travel to the airports in their dedicated vehicles. Please note that additional vehicles (including T3 vehicles), will not be provided for extra luggage. For T3 clients, T3 transportation service will be provided to the Jinbu and Gangneung KTX train stations. Direct buses will be provided to the Incheon International Airport (ICN) on peak departure days based on demand. Please check at the Arrivals and Departures Desks for more information on this service.

* For more information on T1/T2 services, please refer to Olympic Family Transport Services section (page 32).

It is recommended that Olympic Family members plan to leave their accommodation in time so that they can arrive at the airport three to four hours before the flight departure check-in. From 15 to 18 February, the dates for one of the major national holidays in Korea, it is recommended to arrive five hours in advance. Please consult with the Olympic Family A&D Desks for most up to date advice regarding departure time from the hotels.

A&D KTX OFHsG T3 Fleet Information ZoneG StationG DeskG

Departures HallG Security Flight DepartureG ImmigrationG ScreeningG CheckT G Olympic Family Guide | 31

Airport check-in

Online check-in is recommended to speed up the process through the airport and it is suggested that Olympic Family members check the availability of online check-in services on their chosen airline’s website.

Airport security procedures

Please ensure that any liquids being carried in hand baggage are in containers of 100ml or less and can fit in a transparent plastic bag when presented to airport security staff. 32 | PyeongChang 2018

Olympic Family Transport Services

Category Service Description

T1 Allocated vehicle, driver and Olympic Family Assistant

T2 Shared allocated vehicle, driver and Olympic Family Assistant

T2 Working Groups Shared allocated vehicle and driver

T3 Shared vehicle and driver (On-demand / Bookable / Scheduled)

Accredited Olympic Family clients will be entitled to travel free of charge on the following Olympic Public Transport Systems: TP - Public Transport Systems of the Host and Venue Cities - Olympic Transport Connections - Transport System for Spectators

T1 and T2 Services

Service Period Activation Hours of Operation

Within 24 hours 10 consecutive hours a day 1 - 26 February of the clients’ arrival between 06:00 and 25:00

T1 and T2 services will be available from 1 to 26 February 2018 to enable Olympic Family members to travel to all destinations within the Olympic Territory (*further defined on page 35).

Olympic Family with T1 privileges will receive an allocated vehicle with a P2 VAPP and Olympic Family with T2 privileges will receive an allocated vehicle with P2 VAPP for shared use.

Each T1 and T2 vehicle will have an allocated professional driver and an Olympic Family Assistant (OFA) working a ten-consecutive hour shift including a one-hour break. Olympic Family Guide | 33

Olympic Territory

Legends Sokcho Airport Gangneung Train Station Curling Centre Yangyang Int’l. Railway Airport Olympic Gangneung Expressway Sliding Centre Yangyang Ice Arena

Host Cities Donghae Expressway Alpensia Olympic Park Coastal Cluster

Gangneung Oval Gangneung Cheongnyangni E. Hongcheon Station Daegwallyeong Gangneung Seoul Station Jinbu Gangneung Station Station Hockey Centre Incheon Airport Seoul-Yangyang Expressway Station Phoenix Snow Park Mountain Donghae Gangil Cluster PyeongChang Station Samcheok Incheon Int’l. Seoksu Airport Chowol Gwangju-Wonju Expressway Wonju

Yongpyong Alpine Centre Kwandong Hockey Centre Yeongdong Expressway

Jeongseon Alpine Centre 34 | PyeongChang 2018

Travel Times and Distances (T1/T2) Olympic Family Guide | 35

An additional driver may be provided for up to six extra hours, upon request in advance and if available. Requests should be made through the client’s Olympic Family Assistant (OFA) by 17:00, one day prior to the requested service date. * For more information on Olympic Family Assistants, please refer to the Olympic Family Assistants section (page 36).

Self-Drive Policy

Clients who meet the self-drive requirements will be eligible to drive their T1 and T2 vehicles after completing the necessary procedures at the Transport Desks at the Olympic Family Hotels or by submitting the required documents to PyeongChang 2018 Transport by e-mail (sangchul.cho@ pyeongchang2018.com). Vehicle hand-over and returns will take place at the T1/T2 parking area near the InterContinental Alpensia Hotel (OFH).

Please note that T1/T2 vehicles will only be allowed to drive within the Olympic Territory (further defined below).

Driver Qualifications Required Documents

One copy of international or Korean driver’s license A valid International or Korean * International licenses must be issued under the driver’s license International Convention on Road Traffic (Vienna or Geneva Convention)

Age 21 or older (as of 1 January One copy of driver’s license (to confirm driving 2018) experience)

More than 1 year of driving Pledge for compliance with the PyeongChang 2018 experience (as of 1 January 2018) Organizing Committee Vehicle Use Policy

Olympic Territory

The Olympic Territory refers to the areas of the PyeongChang 2018 Host and Venue Cities (PyeongChang, Gangneung and Jeongseon) as well as cities and counties within Gangwon Province, where official Games accommodation sites are located. Please note that Incheon and Seoul are not included in the Olympic Territory. As an exception, T1 and T2 vehicles will be allowed to travel to Incheon International Airport on the day of departure. 36 | PyeongChang 2018

Olympic Family Assistants

Olympic Family Assistants (OFAs) will be individually assigned to Olympic Family members with T1 transport privileges. Olympic Family members with T2 privileges will share the services of a designated OFA.

The role of the OFA is to assist the Olympic Family member they are assigned to during the Games and accompany them to competition and non- competition events. They will also provide language assistance (in seven different languages) and various kinds of information upon request. Please OPUFUIBU0'"TXJMMOPUIBWFBDDFTTUPUIF0MZNQJD'BNJMZ-PVOHFTPSTUBOET at the venues.

5IF0'"TXJMMOPUESJWFJOTUFBE QSPGFTTJPOBMESJWFSTXJMMCFBTTJHOFEUP5BOE T2 vehicles and OFAs will liaise directly with the dedicated driver regarding any scheduling required. Olympic Family members can communicate with their designated OFAs using the local mobile phones distributed to Olympic Family members upon arrival to the Olympic Family Hotels.

OFAs are volunteers and are expected to work up to maximum 10 consecutive hours including a 1-hour break, with a day off every 6 days. A replacement OFA will be provided to cover the days off. Shifts may differ depending on the preferred language Olympic Family members have chosen through the OFA & Vehicle Questionnaires. Should an extension of the OFA service be anticipated, Olympic Family members should make a request through their OFAs no later than 15:00 the day before.

Activation of Olympic Family Assistants

OFA services will be available within 24 hours after the guests’ arrival to PyeongChang from 1 to 26 February 2018. Upon arrival at the Olympic Family Hotel, each Olympic Family member will receive the information (name and mobile phone number) of their assigned OFA.

The OFA activation will be initiated by Olympic Family members calling the OFA directly or making a request at the Olympic Information Desk at the Olympic Family Hotels. The OFA will meet with the client at the Olympic Family Hotel. Olympic Family Guide | 37

T3 Service

T3 service will be available from 26 January 2018 until 28 February 2018. All T1, T2, and T3 entitled clients will have access to T3 service.

The T3 transport system consists of Standard T3 service (On-demand & Bookable) and Scheduled T3 service (shuttle-style) and will be operated between Games facilities including competition and non-competition venues and official accommodation sites for T3 clients. * See T3 Destination List on page 41 for a comprehensive list of T3 destinations.

Standard T3 Service

Standard T3 service is a taxi-style service operating to T3 destinations according to the clients’ demand. Clients can reach their desired location using one of the two types of Standard T3 services: 1. On-demand service (vehicles on stand-by at a specific location, first- DPNF GJSTUTFSWFE BOE 2. Bookable service (reservation required).

The standard T3 service will provide one-way trips to T3 destinations. The T3 cars will not wait for the clients and will return to the staging location after dropping them off.

Please note that Standard T3 service will not be provided to the routes where Scheduled T3 is operated. However, the T3 vehicle will transport the clients to the closest T3 Transport Mall if required, where they can use the Scheduled T3 service.

In principle, T3 cars will not make any stops on the way to its destination. However, clients headed to the same or close-by locations may share a vehicle, in which case the T3 will drop off clients at multiple locations. 38 | PyeongChang 2018

Service types and hours are shown below:

Period Service Types Service Hours

26-31 January Bookable 07:00 - 21:00

07:00 - 23:00 on-demand & bookable 1-25 February On-demand & Bookable 23:01 - 06:59 bookable only

26-28 February Bookable 24 hours

* Certain venues such as the OFH and Olympic Club will have extended hours for on-demand T3 service due to their operational nature.

On-demand T3 Service T3 on-demand cars will be on stand-by at a designated T3 load zone ready UPESJWF5DMJFOUTBDDPSEJOHUPUIFDMJFOUTOFFETOPSFTFSWBUJPOJTOFFEFE

Bookable T3 Service T3 service is also available through a bookable service when there is no T3 on-demand or scheduled service in operation. The bookable T3 service is available between official T3 destinations. The service will be available 24 hours during the peak operation period (1 - 25 February 2018) and between 07:00 and 21:00 during the pre-operation period (26 - 31 January 2018) and post-operation period (26 - 28 February 2018). Reservations need to be made at least 4 hours in advance.

How to book T3 service:

Method Process Reservation Hours

Call T3 Call Centre at +82-(0)-80-300-2018 26 - 31 January 07:00 - 21:00 T3 Call (Toll-free number, for domestic phones only) Centre +82-(0)-2-300-2018 (all phones) 1 - 28 February 24 hours

Make reservation on ‘Go PyeongChang Mobile transport application’ or ‘PyeongChang 24 hours Application 2018 mobile guide application’ by using the accreditation number

Transport Visit a Transport Desk at an Olympic Family During Transport Desk Desk Hotel, Olympic Village or competition venue opening hours Olympic Family Guide | 39

Once a reservation is complete, clients will receive a text message (sent only to domestic phone numbers) or an e-mail containing reservation information such as reservation number and vehicle licence plate number (such information can be viewed on the ‘Go PyeongChang application’ as well).

T3 cars will be on stand-by at the pick-up location from five minutes before the time of reservation until 15 minutes after (reservation number/client name to be shown on the car’s front windscreen). If the client does not show up within the time frame, the reservation will be automatically cancelled, and the car will leave. Cancellations must be made no later than 30 minutes prior to the pick-up time.

Scheduled T3 Service

Scheduled T3 service is a shuttle-style service regularly operating on specific routes based on a timetable to/from the T3 Transport Mall, located near the OFH (map: page 14). Scheduled T3 service will be combined with the Transport System for Media (TM) for operational efficiency except for the inter-cluster route, which will be served by Olympic Family-dedicated shuttles. All clients with T1/2/3 privileges will be granted access to the TM system.

Scheduled T3 Service Routes

Distance/ Origin- Type Route Period Hours Frequency Travel Notes Destination Time

T3 Mall әGOP 07:00- * әOF5 1-25 Feb 30 min 24:00 Dedicated Inter- T3C 26 Jan 50 km / route for cluster (multiple * Stops at GOP: – 26-31 71 min Olympic Connection stops) GCC ӗ GIA ӗ 28 Feb Jan, 07:00- Family GOV ӗ GHC 60 min 26-28 21:00 GOV ӗ GHC Feb 40 | PyeongChang 2018

Distance/ Origin- Type Route Period Hours Frequency Travel Notes Destination Time

TM 2 T3 Mall ӗ ASJ 7 – 25 9.3 km / (loop ӗ ABT ӗ VMC Peak: 10 Feb 17 min route) T3 Mall operating hours min Clean- + 15 minutes Non-peak: TM 3 6 – 25 3.5 km / to-clean T3 Mall ә"4- 20 min (direct) Feb * 3 hours before 15 min service start of first TM 4 10 – 24 competition to 3 9.6 km / Mountain T3 Mallә:"- (direct) Feb hours after end of 16 min Competition Peak: 15 min TM 5 8 – 23 last competition 40 km / Venues IBC ә+"- Non-peak: (direct) Feb 30 min 50 min 26 Jan TM 6 06:00-04:00 47.2 km / IBC ә BSP – 27 (direct) (next day) 56 min Feb Peak: 30 VMC TM 9 8 – 23 min 54.6 km / BSP ә+"- operating hours (direct) Feb Non-peak: 55 min + 15 minutes 60 min 5 min 26 Jan * Overnight - 25 24 hours (02:00- TM 1 IBC ӗ T3 Mall Feb 07:00): on- Internal 4.4 km / (loop (OFH) demand Connection 11 min route) ӗ MPCӗ IBC 26 Peak: 15 min Feb-28 07:00-21:00 Non-peak: Feb 30min

* Mountain venues can be reached by ‘Bookable T3’ service outside of the above Scheduled T3 operating hours

T3 Transport Mall The T3 Transport Mall is located approximately 100 metres from the OFH. The T3 Transport Mall and TM Transport Malls (IBC) are located approximately 400 metres away from each other. In addition, 24-hour internal shuttle buses (TM 1) will also be operated between the two Transport Malls.

All the scheduled T3 services, except for the direct route between Phoenix Snow Park and Jeongseon Alpine Centre (TM 9), will be available from T3 and TM Transport Malls. On-demand T3 service will be provided to the locations that are not covered by the Scheduled T3. Olympic Family Guide | 41

T3 Destination List – PyeongChang Mountain Cluster

PyeongChang Mountain Cluster Scheduled T3 On-demand Bookable

Competition Venues (only on competition days, operating hours vary by competition schedules)

Alpensia Ski Jumping Centre Clean-to-Clean

Alpensia Cross-Country Skiing Centre Clean-to-Clean

Alpensia Biathlon Centre Clean-to-Clean

Olympic Sliding Centre Clean-to-Clean

Yongpyong Alpine Centre Clean-to-Clean

Jeongseon Alpine Centre √

Phoenix Snow Park √ Non-Competition Venues

International Broadcast Centre (IBC) √√

Main Press Centre (MPC) √√ PyeongChang Olympic Plaza (POP) * including PyeongChang Olympic Stadium (POS), √ Medals Plaza, Superstore etc.

POCOG Headquarters √

PyeongChang Olympic Village √

Daegwallyeong Transport Mall √

InterContinental Alpensia Hotel (OFH) √√

Holiday Inn Hotel (OF2) √√

Yongpyong Dragon Valley Hotel (OF3) √

PyeongChang AM Hotel √

Jinbu Station √

PyeongChang Station √

Olympic Club √ Official Accommodations

Yongpyong Tower Condo √

Yongpyong Greenpia Condo √

Phoenix PyeongChang Hotel √

Phoenix PyeongChang Condo √

Park Roche (Jeongseon Hyundai I Park) √

Kensington Flora Hotel √ 42 | PyeongChang 2018

T3 Destination List – Gangneung Coastal Cluster

Gangneung Coastal Cluster Scheduled T3 On-demand Bookable Competition Venues (only on competition days, operating hours vary by competition schedule) Gangneung Hockey Centre (Ice Hockey I) √√ / The Inspiration Club (TIC) Kwandong Hockey Centre (Ice Hockey II) √

Gangneung Oval √√

Gangneung Ice Arena √√

Gangneung Curling Centre √√

Gangneung Yeongdong Short Track Training Venue √ Non-Competition Venues

Gangneung Olympic Village √

Gangneung Media Village √

Gangneung Art Centre √

N. Gangneung Transport Mall √

Golden Tulip Skybay Gyeongpo Hotel (OFH) √√

Gangneung Station √

Yangyang International Airport √

POCOG Headquarters (Gangneung) √

Technology Operations Centre (TOC) √ Official Accommodations

Donghae Medical Spa Hotel √

Daemyung Solbeach Hotel / Condo Samcheok √

Maple Beach Hotel (Gangneung) √

)05&-50145&/(BOHOFVOH ,FVNKJO √

-BLBJ4BOEQJOF (BOHOFVOH √

St. John's Hotel Gyeongpo √

Maremons Hotel (Sokcho) √

-PUUF3FTPSU)PUFM$POEP 4PLDIP √

Hanhwa Resort Sorano (Sokcho) √

The Class 300 Hotel (Sokcho) √ Daemyung Solbeach Hotel / Condo (Yangyang) √

* On-demand T3 service will be available at competition venues from one hour before the competition to one hour after the competition. Olympic Family Guide | 43

T3 System Routes

Legends

T3 T3-TM Clean To Clean PyeongChang Gangneung C TM Shared Shuttle Mountain Coastal (the service goes directly Into the venue)

Cluster Cluster T3 BR TM T3-TM Shared Shuttle Official Accomodations Within Walking Distance

Intercluster Shuttle Alpensia Olympic Park Gangneung Yeongdong BR Short Track R Training Venue On-Demand T3 RB Official Accomodations Yangyang Airport R Reservation T3 Alpensia Alpensia PyeongChang Biathlon Centre Cross-Country Gangneung Centre Olympic Village Olympic Park

Gangneung Ice Arena Gangneung Inter-cluster Jinbu Station Oval Shuttle

AM Hotel (OF4)

Alpensia Big Air Ski Jumping Centre Gangneung Hockey Centre Gangneung Yeongdong Curling Centre Expressway Inter-cluster Shuttle PyeongChang Phoenix Snow Park Olympic Plaza T3 C Golden Tulip TM Sky Bay(OF5) Gangneung T3 Olympic Village Gangneung Station Intercontinental Main Holiday Inn (OFH) Gangneung BR Press Centre (OF2) T3 Transport Mall Media Village Kwandong Olympic Club Hockey Centre

T3 Olympic TM Sliding Centre

T3 C TM

T3 International On-Demand T3 Service Bookable T3 Service Broadcast Centre Yongpyong TM Alpine Centre * The On-Demand T3 Vehicles will be staging at a Designated T3 load * Clients to use Bookable T3 Service within official T3 destinations, Zone where/when the Shuttle/On-Demand T3 Service is not in operation

* No reservation required * Reservation required at least 4 hours in advance via T3 Call Centre, Jeongseon App, Transport desks Alpine Centre * Service available within respective cluster (e.g. Mountain, Coastal) * Service available within respective cluster (e.g. Mountain, Coastal) To be available across the clusters exceptionally when the Inter- To be available across the clusters exceptionally when the Inter- Cluster Shuttles not in operation. C Cluster Shuttles not in operation.

Dragon Valley Hotel(OF3) 44 | PyeongChang 2018

Detailed On-demand T3 Service Operation Plan

Cluster Venue Operating Period Operating Hours

OFH / IBC 07:00 – arrival of the (Mountain T3 Transport 1 - 25 February last shuttle Mall)

OF2 / MPC 1 - 25 February

OF3 1 - 25 February 07:00 - 23:00 OF4 1 - 25 February Non- Mountain competition PyeongChang cluster 1 - 25 February venues Olympic Village

Olympic Club 10 - 24 February 11:00 - 25:00

On ceremony / From 1 hour before PyeongChang Olympic event days until 1 hour after the Plaza (Opening / Closing ceremony/event Ceremony)

Jinbu Station 1 - 25 February 07:00 - 23:00

Gangneung Hockey Centre

Gangneung Oval From 1 hour before Competition the first competition Gangneung Ice Arena On competition days venues until 1 hour after the Gangneung Curling last competition Coastal Centre cluster Kwandong Hockey Centre

OF5 1 - 25 February 07:00 - 24:00 Non- Gangneung Olympic competition 1 - 25 February Village venues 07:00 - 23:00 Gangneung Station 1 - 25 February Olympic Family Guide | 45

Olympic Public Transport System

With an aim to complement the transport systems dedicated for each client and to ensure convenient movement to diverse locations, all accredited client groups will have access to the following Olympic Public Transport Systems. 1. Olympic Transport Connection (TC System) 2. Free Spectator Shuttle, Park & Ride (TS System) 3. Free public transport systems in the Host and Venue Cities

Olympic Transport Connection (TC System)

The Olympic Transport Connection (TC) is a shared complimentary transport service for all accredited client groups and workforce.

Б Operating period: 4 - 26 February 2018 Б Operating hours: 06:00 - 24:00 Б The Olympic Transport Connection (TC) load zones are located outside the venue security perimeters.

Mountain Cluster TC Route Origin-Destination Frequency Distance Travel Time Note

(Start) POP/OF4 4501 17- (STOP) OF3/Yongpyong Condo 4501 :"- TC 1 4501 .1$"4- 30 min 17 km 50 min (Clockwise) (STOP) IBC/OFH, OF2 (STOP) ASP (North gate) Same (STOP) ASP (East gate) route (End) POP/OF4 running (Start) POP/OF4 in (STOP) ASP (East gate) opposite directions (STOP) ASP (North gate) TC 2 (STOP) IBC/OFH, OF2 (Counter- 4501 .1$"4- 30 min 17 km 50 min clockwise) 4501 :"- (STOP) OF3/Yongpyong Condo 4501 17- (End) POP/OF4 46 | PyeongChang 2018

Route Origin-Destination Frequency Distance Travel Time Note

(Start/End) JBS (STOP) IBC/OFH, OF2 4501 .1$"4- (STOP) OF3/Yongpyong Condo TC 3 30 min 23Km 60min Round Trip 4501 :"- 4501 17- (STOP) POP/OF4 (Turning at) DTM

Coastal Cluster TC Route Origin-Destination Frequency Distance Travel Time Note (Start) GNS (STOP) GOP (STOP) PyeongChang2018 Gangneung Office TC 4 4501 (7- 30 min 19 km 60 min (Clockwise) (STOP) GMV (STOP) KHC (STOP) GNB Same (End) GNS route running in (Start) GNS opposite (STOP) GNB directions (STOP) KHC TC 5 (STOP) GMV (Counter- 4501 (7- 30 min 19 km 60 min clockwise) (STOP) PyeongChang 2018 Gangneung Office (STOP) GOP (End) GNS

Transport Service for Spectators (TS System)

The TS system is available from 8 to 26 February 2018 and is available to spectators and all accredited clients at no charge. No event ticket is required.

1. Connection between park & ride and competition venues (including POP) TS 2. Connection between bus terminals/train stations and System competition venues (including POP) 3. Connection between mountain and coastal cluster

* Note : On Opening/Closing Ceremony days, a separate spectator shuttle route will be running to provide connections to/from POS (JBSәPOS, DGPәPOS). Olympic Family Guide | 47

TS System

Mountain (2): Jinbu Station (Jinbu Transport Mall), Daegwallyeong Park & Ride Transport Malls (Daegwallyeong Transport Mall) Coastal (1): North Gangneung Park & Ride (North Gangneung Transport Mall)

From the 3 Transport Malls, direct/multi-stop/loop shuttle bus routes provide connections to all competition venues, POP, and Routes public transport hubs (train stations, bus terminals), park & ride. * 25 routes in total: mountain (17) / coastal (8) / inter-cluster (1)

8 - 26 February 2018 Operating Period * Some routes to operate only on competition days, operating hours vary by competition schedule.

3 hours before competition - 2 hours after the competition Operating Hours * Subject to change depending on conditions on site (i.e. weather conditions)

Bus Operating Principles TS buses will be running on a first-come, first-serve basis, and priority is not to be given to any particular stakeholder group. However, Transport Managers working at the load zone can give priority to certain people who have special mobility needs (e.g. children under six years old, the elderly over the age of 65, pregnant women, people with disability, etc.)

The buses will leave on time. However, they can leave when full even before the scheduled departure time. In this case, the Transport Manager at the load zone will call for a contingency bus on stand-by to cover the schedule.

Park & Rides Spectator vehicles without VAPPs are not allowed to enter or park at the Olympic venues. Therefore, park & rides will be designated at convenient locations (e.g., near Yeongdong Highway IC) for spectators who will be driving their own vehicles. 48 | PyeongChang 2018

Park & Ride locations

Competition Location Park & Ride (Address) Notes Venues

PyeongChang Olympic Plaza

Daegwallyeong Alpensia (Mountain 116 Olympic Park Transport Alpensia Hoenggye-gil, Mall Daegwallyeong-myeon, Olympic Sliding PyeongChang-gun) Centre

Yongpyong Alpine Centre PyeongChang Bongpyeong Mountain (436-1 Changdong-gil, Phoenix Cluster Bongpyeong Bongpyeong-myon, Snow Park PyeongChang-gun)

Jeongseon (999-1 Nampyeong- gil, Bukpyeong-myeon, Jeongseon-gun) Jeongseon Jeongseon Jeongseon Arari Park Alpine Centre (112 Bongyang-gil, Jeongseon-eup, Jeongseon-gun)

North Gangneung (805-2 Bangdong- Transport gil, Sacheon-myeon, Mall Gangneung-si) Gangneung Olympic Park Gangneung Gangneung Station For Group Coastal (118-2 Gyo-dong, Buses Cluster Gangneung-si)

West Gangneung (431 Hongje-dong, Kwandong Gangnueng-si, 88 Hockey Centre Hoesan-dong) Olympic Family Guide | 49

Park & Ride Operations

Users Spectator with vehicles (including coaches)

How to /PDIFDLJOQSPDFEVSFSFRVJSFEGSFFPGDIBSHF

8 - 26 February 2018 (the day before Opening Ceremony - the Operating Period day after Closing Ceremony)

06:00 - 23:00 (When there is a night competition ending Operating Hours after 23:00, closing hour will be extended to 2 hours after the competition.)

All park & rides will have TS shuttle connections, as well as Shuttle Connections connections to the existing public transport system (bus, taxi, etc.)

Vehicle management offices will be operated. Staff will be Management deployed to manage the parking and transfer process.

Facilities Toilet, heated tent, etc.

Public Transport Systems in the Host Cities

Accredited clients will have free access to intra-city buses within the Host and Venue Cities (PyeongChang, Gangneung, Jeongseon) with their OIAC from 8 to 26 February 2018. Inter-city buses, trains and taxis are not included in the public transport system.

Free Shuttle Operations Free shuttle buses connect accommodation clusters in the nearby cities (Wonju, Sokcho, Donghae, etc.) and competition venues as well as Jinbu Transport Mall and North Gangneung Transport Mall.

Users All accredited, non-accredited persons and spectators

Reservation needed. Please contact the front desk of the relevant How to accommodation sites for instruction.

Operator Gangwon Province

Service Period 9 - 25 February 2018 50 | PyeongChang 2018

Routes and schedules for these shuttle buses are as follows (subject to change depending on demand).

Travel Frequen Interval Distance Operating City Routes Time cies (min) (km) Hours (min) (per day)

Oak Valley (Ski Village, Golf Village) ә Saemal IC (Alps Daeyoung CC) 60 106 105.5 16 08:00-26:00 ә Phoenix Snow Park ә Wonju Jinbu Transport Mall (Wonju, Hoengseong ) Hotel Inter-Burgo Wonju ә (Wonju IC entry) ә Welli Hilli Park ә 120 110 96.3 10 08:00-26:00 Phoenix Snow Park ә Jinbu Transport Mall

Hanwha Resort Sorano (Old) ә Ilsung Condo ә Daemyung Condo 30 65 73.0 36 08:00 -25:00 Delpino ә North Gangneung Transport Mall

The Class 300 Hotel Sokcho ә (Daepohang Port) (Sokcho, ә Seorak Housing Yangyang, Zone (Hotel Spa Story 120 61 66.7 12 08:00 -25:00 Goseong) in Seorak) ә North Gangneung Transport Mall

Naksan Beach ә Daemyung Sol Beach Condo ә North 60 45 45.0 16 08:00 -25:00 Gangneung Transport Mall

Daemyung Sol Beach Condo Samcheok ә Donghae Samcheok Beach ә (Donghae, Donghae Medical Spa 60 70 69.0 15 08:00 -25:00 Samcheok) Convention Hotel ә North Gangneung Transport Mall Olympic Family Guide | 51

Permit Check Points(PCPs)

Permit Check Points (PCPs)

Permit Check Points (PCPs) will be designated and operated at key locations near the Olympic venues to check if vehicles have valid permits. PCPs will be operated at 39 locations (23 in the Mountain Cluster and 16 in the Coastal Cluster) near the entrances and security perimeters of all competition venues, Olympic Villages and Gangneung Media Village.

PCP Operating Period

Category Operating Period Operating Hours*

PCPs near Alpensia Areas closer to the venue entrances: Olympic Park and 1 February – day of last competition Gangneung Olympic Areas farther from the venues: Park 7 February – day of last competition 06:00 - PCPs near competition competition end venues (except Alpensia time each day Olympic Park and 1 February – day of last competition Gangneung Olympic Park)

PCPs near both Olympic Villages, Gangneung 26 January – 28 February 2018 24 hours Media Village

* Operating times may be extended by an hour or two as per operational needs

PCP Operations POCOG staff and/or police officers will be assigned to each PCP to control the flow of non-permitted vehicles. Vehicles will need an appropriate VAPP or resident/business permit to pass through a PCP. However, the following vehicles will be permitted to pass through the PCPs without a VAPP or permit:

Б 1PMJDF GJSF QPTUBM DMFBOJOHWFIJDMFT QVCMJDTFSWJDFWFIJDMFT Б 3FTDVF FNFSHFODZSFDPWFSZWFIJDMFT FNFSHFODJFT BOE Б Intra-city bus, taxi (public transport) 52 | PyeongChang 2018

Resident/Business Permits

Resident/Business Permits will be issued to vehicles of residents, businesses and other services (e.g. newspaper, parcel, gas, and oil delivery) that will be driving in the boundaries of the PCPs.

Resident/Business Permits are not transferable to another vehicle. The following permit offices will be operational to address questions and issues regarding the resident/business permits, including replacements for damaged/lost permits.

Permit Offices

Operation Operation Cluster Permit Office Location period hours

Gyo 1-dong Gangneung Community Service Coastal Cluster Centre 26 January Outside – 18 March, 07:00-23:00 PCP Daegwallyeong 2018 PyeongChang Community Service Mountain Cluster Centre

Olympic Family Guide | 53

Permit Check Points in Mountain Cluster

Daegwallyeong 456 IC

PyeongChang Olympic Stadium

6 11

12 Alpensia Olympic Park PyeongChang Olympic Village

13 1 14

Olympic Sliding Centre 10

6 17 15 16

408

19 Jeongseon Alpine Centre 59 Permit Check Point 20 Olympic Lane(OL)

Shared ORN Phoenix Snow Park Yongpyong Alpine Centre Expressway

Railway

Indicating the right direction of the vehicle with proper VAPP past a PCP 54 | PyeongChang 2018

Permit Check Points in Coastal Cluster

65 Gangneung Ice Arena 24 33 32 Gangneung Oval

25 31

Gangneung Hockey Centre 26 29 35

28 27 Gangneung 50 Curling Centre

Gangneung 38 39 Olympic Village

Gangneung 36 Media Village

Gangneung

Permit Check Point

Olympic Lane(OL)

34 35 Shared ORN 7 Expressway 35 Railway

Kwandong Hockey Centre Indicating the right direction of the vehicle with proper VAPP past a PCP Olympic Family Guide | 55

Accreditation

PyeongChang 2018 will operate multiple Accreditation Centres during the Games, to provide the Olympic Family with a high level of accreditation service. Detailed locations and operation plans are as listed below (times and services vary by location)

Please note that: Б PVCs must be validated in person at one of the PyeongChang 2018 official accreditation facilities below to function as an OIAC with access rights. All participants must present their passports when validating PVCs.

Б PVC holders whose privileges and/or information have changed from the time of data submission will be required to get their OIAC re-issued at an official accreditation centre.

Б -PTU TUPMFO PSEBNBHFEBDDSFEJUBUJPODBSETNVTUCFSFQPSUFEUP the nearest PyeongChang 2018 accreditation facility at the earliest opportunity.

Б If an OIAC is lost or stolen after validation, an Accreditation Replacement Request Form must be submitted at one of the official accreditation facilities and the individual must present his/her passport to have the OIAC reissued. The lost or stolen OIAC will be cancelled in the accreditation system, and will not be reactivated even if later found.

Where an OIAC is damaged (for example, torn), the individual should return the damaged OIAC in person to an accreditation centre, and the OIAC will be reissued after an Accreditation Replacement Request Form has been submitted 56 | PyeongChang 2018

Accreditation Centres

Airport Validation Counters

Incheon International Airport (ICN)

Б-PDBUJPOOFBSQBTTQPSUDPOUSPMBUJNNJHSBUJPO Б Operational dates: 9 January - 25 February 2018 Б Operating hours: 09:00 - 18:00 (07:00 - 23:00 for 2 - 10 February) Б Services: PVC validation only

Yangyang International Airport (YNY)

Б-PDBUJPOXFMDPNFIBMM Б Operational dates: 1 - 25 February 2018 Б Operating hours: based on demand Б Services: PVC validation only

Olympic Family Accreditation Centre

Б-PDBUJPOCZUIFNBJOFOUSBODFPGUIF0') PVUTJEFPGUIFTFDVSJUZ perimeter)

Б Operating dates: 26 January - 25 February 2018 Б Operating hours: 08:00 - 20:00 (07:00 - 23:00 from 2 - 10 February) Б Services (full service): PVC validation, card production, issue resolution * For emergency assistance outside of the operating hours, please call +82-33-654-0830 Olympic Family Guide | 57

Other Accreditation Centres and Offices

Although the Accreditation Centre at the Olympic Family Hotel will serve as the primary centre for the Olympic Family, accreditation service will also be available at the following locations:

PyeongChang Mountain Cluster

БUniform and Accreditation Centre (UAC): 9 December 2017 – 25 February 2018, 09:00 - 18:00 (9 January - 10 February: 08:00 - 21:00)

БPyeongChang Olympic Plaza: 1 - 25 February, 08:00 - 20:00 БPyeongChang Olympic Village: 26 January - 25 February, 07:00 - 23:00 БInternational Broadcast Centre: 9 January - 25 February, 08:00 - 20:00 (2 February - 10 February: 07:00 - 22:00)

Gangneung Coastal Cluster

БGangneung Olympic Park: 1 - 25 February, 07:00 - 23:00 БGangneung Olympic Village: 26 January - 25 February, 07:00 - 23:00 БGangneung Media Village: 15 January - 15 February, 09:00 - 18:00 (26 January - 1 February: 09:00 - 20:00, 2 - 10 February: 09:00 - 21:00)

Services Provided

PVC Card Issue Venue validation production resolution

Incheon International Airport O

Yangyang International Airport O

Olympic Family Hotel O O O

Uniform and Accreditation Centre (UAC) O O O

International Broadcast Centre O O O

PyeongChang Olympic Plaza O O

PyeongChang Olympic Village O O O

Gangneung Olympic Park O O O

Gangneung Olympic Village O O O 58 | PyeongChang 2018

PVC Card Issue Venue validation production resolution

Gangneung Media Village O O O

Venue Accreditation Offices (VAOs) at O competition venues Card VAO at Jeongseon Alpine Centre O O Replacement Card VAO at Pheonix Snow Park O O replacement

Olympic Family Hotel Guest/Resident Passes

Guest Pass Centre

Guest passes and resident passes granting access to the InterContinental Alpensia Hotel (OFH) will be issued at the Guest Pass Centre located inside the Olympic Family Accreditation Centre, by the main entrance of the OFH.

Б Operating period 31 January - 26 February Б Operating hours 07:00 - 23:00

Guest Passes

Guests without an OIAC with the OFH access code will need to apply for a guest pass if they wish to enter the InterContinental Alpensia Hotel (OFH) from 1 to 26 February 2018. Guest passes will be issued at the Olympic Family Guest Pass Centre, located within the Olympic Family Accreditation Centre by the main entrance of the InterContinental Alpensia Hotel (OFH). Olympic Family Guide | 59

Guest pass application forms will be available at the Guest Pass Centre and must be submitted by 18:00 one day prior to the intended date of visit. Both accredited and non-accredited persons will be eligible to apply.

Guest pass applications must be sponsored by an individual with an OIAC with the OFH access code, and the hosts must present their OIAC and provide contact information along with details about their guests, such as organisation, passport and contact information.

Guest passes will be issued on the day of its validity for approved guests and will be valid on the date it was issued for only. The passes may only be picked up by the persons for whom they were issued and guests will be requested to present a valid OIAC or passport (driver’s licences or other documents will not be accepted) to collect their passes.

Resident Passes

Resident passes are required for those who have reserved hotel rooms at the OFH between 1 and 26 of February 2018, but do not have an OIAC with the OFH venue code.

Both accredited and non-accredited individuals may sign up for a resident pass and the pass will be valid during the entire period of stay. Resident pass application forms will be available at the Olympic Family Guest Pass Centre and must be submitted by 18:00 one day prior to the intended date of visit. Detailed information on the application process will be shared with hotel guests who have made reservations at the OFH during the lockdown period.

Resident passes will be issued for approved guests on the day of its validity and will be valid for the guest’s period of stay only. The passes may only be picked up by the persons for whom they were issued and guests will be requested to present a valid OIAC or passport (driver’s licences or other documents will not be accepted) to collect their pass. 60 | PyeongChang 2018

Ceremonies and Events

Opening Ceremony of the 132nd IOC Session

The Opening Ceremony of the 132nd IOC Session will take place on 5 February 2018 from 19:00 to 22:00 at the Gangneung Art Centre, located next to the Gangneung Olympic Park (GOP).

A dedicated coach service will be provided for the invited Olympic Family members and guests between the Olympic Family Hotels and the Gangneung Art Centre for the Opening Ceremony of the 132nd IOC Session.

Shuttles will be available at the OFH, and Olympic Family members staying at the OF2, OF3, and OF4 will also be asked to gather and depart from the OFH. In the Coastal Cluster, shuttles will be available at the OF5 and at the Gangneung Station. T1/T2/T3 vehicles will not be permitted to drive to the Gangneung Art Centre for the event. However, T3 vehicles will be waiting near the Gangneung Art Centre to meet any early departure needs. Olympic Family Guide | 61

Opening and Closing Ceremonies

The Opening and Closing Ceremonies for the Olympic Winter Games PyeongChang 2018 will take place at the PyeongChang Olympic Stadium on 9 February and 25 February from 20:00 to 22:00 respectively, with pre- shows beginning at 19:00.

The PyeongChang Olympic Stadium is an open venue, and the average temperature in PyeongChang in February is -5.5ѯ (wind chill: -14ѯ). Although Olympic Family members will be provided with a cold-weather kit, it is strongly recommended to dress properly in preparation for the wintry weather.

Coach services will transport Olympic Family members between the Olympic Family Hotels and the PyeongChang Olympic Stadium. T1/T2/T3 vehicles will not be allowed to travel to the PyeongChang Olympic Stadium on Ceremony days, and all traffic to the Olympic Stadium will be controlled from 15:00 to 25:00.

Clean-to-clean shuttles will be provided to the PyeongChang Olympic Stadium from the OFH, OF3, and OF5 hotels. Clients staying at the OF2 will also be asked to gather and depart from the OFH to enable smooth Clean- to-clean operation. Clients staying at the OF4 are recommended to reach the Stadium on foot (approx. seven-minute walk).

Detailed transport information, including departure times and maps (for clients walking from the OF4), will be available at the Transport Desks in the Olympic Family Hotels. 62 | PyeongChang 2018

Complimentary Tickets

Complimentary tickets for the Opening and Closing Ceremonies are distributed by the IOC to its members and guests.

Complimentary Opening and Closing Ceremony tickets for NOC Presidents and Secretaries General, their accredited accompanying guests and NOC transferable guests will be distributed at the Olympic Information Desk in the Holiday Inn Hotel (OF2).

NOC Presidents, Secretaries General, Chefs de Mission, and their designees will be able to pick up the complimentary tickets, after presenting their OIACs and signing a notice of receipt.

Should a representative be sent to collect the complimentary tickets, the Olympic Information Desk at the OF2 must be informed in advance by either the NOC President, Secretary General or Chef de Mission, through direct notification at the Olympic Information Desk (OID), through the NOC Services Centre front desks at the Olympic Villages, or through the designated Olympic Family Assistants (OFAs).

Ticket Pick-up Times for NOC Presidents and Secretaries General (OF2)

Ceremony Pick-up Date Pick-up Time

8 February 2018 08:00 - 20:00 Opening Ceremony 9 February 2018 08:00 - 12:00 (noon)

24 February 2018 08:00 - 20:00 Closing Ceremony 25 February 2018 08:00 - 12:00 (noon) Olympic Family Guide | 63

Tickets

At Games time, tickets will be available for purchase at offline ticket centres or online at www.pyeongchang2018.com PyeongChang 2018 Ticket Centres are located at Seoul City Hall, Gangneung City hall, and the Gangwon Provincial Office. Ticket outlets are also located at major KTX Stations and the Gimpo/Incheon International Airports. Ticket purchase will also be possible at the ticket box offices near all competition venues and Olympic Villages.

Prime Events

At some sessions, the number of seating in the Stand of Honour for accredited members of the Olympic Family may be insufficient compared to the anticipated demand. These events will be designated as ‘prime events’ and only Olympic Family members with the appropriate codes on their OIACs or with purchased tickets will gain access to these venues. The seating entitlement codes are as follows:

Б"--JOXIJUFMFUUFSTPOBCMBDLCBDLHSPVOEJTFRVJWBMFOUUPIBWJOHQSJNF events access status.

Б"--JOCMBDLMFUUFSTPOBHSFZCBDLHSPVOEJTFRVJWBMFOUUP/05IBWJOH prime events access status.

Meaning Image on OIAC Details

"--JOXIJUFMFUUFSTPOBCMBDL With prime events access ALL background

Without prime events access "--JOCMBDLMFUUFSTPOBHSFZ (Access to all competition venues ALL backgroud except for prime events) 64 | PyeongChang 2018

PyeongChang 2018 Prime Events

Sport Session Session code

Men’s Quarter-finals IHO 47 Men’s Semi-finals IHO 49-50 Ice Hockey Men’s Bronze Medal IHO 51 Men’s Final IHO 52

Figure Skating All Sessions FSK 01-12

Short Track Speed Skating All Sessions STK 01-05

Tickets to the Olympic Plaza and Olympic Park

All accredited Olympic Family members will have free access to the common domains of the PyeongChang Olympic Plaza (POP) and the Gangneung Olympic Park (GOP) with their OIACs.

Competition ticket holders will also be granted access to common domains on the day of the competition.

Non-accredited individuals without a competition ticket will need to purchase a ticket granting access to the Olympic Plaza and Olympic Park’s common domain. Tickets will be available for purchase at the ticket box offices near the entrance of the Olympic Plaza from 10 to 24 February 2018 and at the Olympic Park from 8 to 25 February 2018. Olympic Family Guide | 65

PyeongChang Olympic Plaza (POP)

PyeongChang Olympic Stadium

Athletes Staging Area

Olympic Medals Plaza

Live Site

Cultural Zone

Olympic Superstore

Restaurants

Pedestrian Screening Area

Vehicle Screening Area

Security Perimeter

0 Km 5 K m 1 Km N 66 | PyeongChang 2018

Gangneung Olympic Park (GOP )

Gangneung Oval

Gangneung Hockey Centre Live Site

Olympic Superstore

Restaurants

Pedestrian Screening Area Ollympic Superstore

Vehicle Screening Area

Gangneung Ice Arena Spectators Restaurant

The Inspiration Club

Sponsor Pavillions

NOC/OCOG Houses

Live Site

Gangneung Curling Centre

Olympic Family Guide | 67

Competition Venues

Competition Venue Code Sport / Discipline

PyeongChang Mountain Cluster

Jeongseon Alpine Centre +"- Skiing - Alpine Skiing

Bobsleigh Olympic Sliding Centre "4- -VHF Skeleton

Skiing - Freestyle Skiing Phoenix Snow Park (P, C) BKP, BKC Skiing - Snowboard

Yongpyong Alpine Centre :"- Skiing - Alpine Skiing

Skiing - Nordic Combined Alpensia Ski Jumping Centre ASJ Skiing - Snowboard Big Air Skiing - Ski Jumping

Alpensia Biathlon Centre ABT Biathlon

Alpensia Cross-Country Skiing Skiing - Cross-Country Skiing ACC Centre Skiing - Nordic Combined

Gangneung Coastal Cluster

Gangneung Oval GOV Skating - Speed Skating

Skating - Figure Skating Gangneung Ice Arena GIA Skating - Short Track Speed Skating

Gangneung Hockey Centre GHC Ice Hockey

Kwandong Hockey Centre KHC Ice Hockey

Gangneung Curling Centre GCC Curling 68 | PyeongChang 2018

Olympic Family Lounges

0MZNQJD'BNJMZ-PVOHFTXJMMCFBWBJMBCMFBUFBDIDPNQFUJUJPOWFOVFPOUIF days of competition. Olympic Family members with zone code ‘6’ on their OIACs will have access to the lounges.

0MZNQJD'BNJMZ-PVOHFTXJMMCFPQFOGSPNPOFIPVSCFGPSFUIFDPNQFUJUJPO begins until one hour after the competition ends. Food and beverages, Wi- Fi, live broadcasts of competitions, and information about the Games will be provided. Transport Desk will be in operation to provide transportation- related information, including T1/T2/T3 services.

Olympic Family Stands

Dedicated Olympic Family stands are available at each competition venue. The stands open one hour before competition and close one hour after the end of competition. The Olympic Family stand is divided into three parts: (O) - Official Stand, (H) - Stand of Honour, and (F) - Federation Stand, and Olympic Family members will have access according to the seating privileges indicated on their OIACs.

Safety and Security

Every guest must go through a security check before entering the Olympic venues. In order to enjoy the Games safely, there are items not allowed in the venues. The full list of prohibited and restricted items can be found at www. pyeongchang2018.com. The Olympic Information Desks, and the information EFTLTMPDBUFEJOUIF0MZNQJD'BNJMZ-PVOHFTQSPWJEFJOGPSNBUJPOSFHBSEJOH the list of items as well. Olympic Family Guide | 69

Competition Schedule

8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Sport Venue THU FRI SAT SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT SUN :POHQZFPOH"MQJOF$FOUSF "MQJOF4LJJOH +FPOHTFPO"MQJOF$FOUSF

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1IFPOJY4OPX1BSL 1 $ 4OPXCPBSE ̻ ̻ ̻ ̻ "MQFOTJB4LJ+VNQJOH$FOUSF

S #PCTMFJHI 0MZNQJD4MJEJOH$FOUSF ̻ ̻ ̻ l i d -VHF 0MZNQJD4MJEJOH$FOUSF ̻ ̻ i n g 4LFMFUPO 0MZNQJD4MJEJOH$FOUSF ̻

$VSMJOH (BOHOFVOH$VSMJOH$FOUSF ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ I c e 'JHVSF4LBUJOH (BOHOFVOH*DF"SFOB ̻ ̻ ̻ ̻ ̻ ̻ ̻

(BOHOFVOH)PDLFZ$FOUSF s *DF)PDLFZ p ,XBOEPOH)PDLFZ$FOUSF ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ ̻ o r 4IPSU5SBDL4QFFE4LBUJOH (BOHOFVOH*DF"SFOB t s 4QFFE4LBUJOH (BOHOFVOH0WBM 70 | PyeongChang 2018

PyeongChang 2018 Venues

Alpine Skiing

Biathlon

Bobsleigh

Cross-Country Skiing

Curling

Figure Skating nvw Freestyle Skiing

Ice Hockey

Luge wvw Gangneung Nordic Combined Coastal Short Track Speed Skating Cluster

Skeleton

Ski Jumping

Snowboard

Speed Skating Gangneung

Snowboard Big Air

Snowboard Cross

Snowboard Halfpipe

Snowboard Giant Slalom

Snowboard Slopestyle \W Olympic Family Hotel PyeongChang ]\ Yeongdong Mountain Expressway Main Press Centre Cluster Donghae Expressway International Broadcast Centre

wvw PyeongChang Olympic Plaza PyeongChang nvw Gangneung Olympic Park

Jinbu Station

Gangneung Station

International Dignitary Hotel Jeongseon

Gangnueng Media Village N Olympic Family Guide | 71

Medals Plaza

The Medals Plaza for the PyeongChang 2018 is located inside the PyeongChang Olympic Plaza (POP). The Medals Plaza will be operated from 10 - 24 February 2018, and will be closed on Opening and Closing Ceremony EBZT%VSJOHUIFEBZ UIF.FEBMT1MB[BXJMMCFVTFEBTB-JWF4JUFXJUI entertainment and at night, it will be the venue for Victory Ceremonies.

The operation plan is as follows, and the most up-to-date programmes will be available at the Olympic Information Desks (OIDs) at the Olympic Family Hotels.

Time Programme Contents

Cultural performances, Exhibitions, 10:00 - 18:00 -JWF4JUF Games’ highlights

Entertainment and Victory Entertainment, Victory Ceremonies, 19:00 - 22:10 Ceremonies K-pop concert, Fireworks

Once inside the PyeongChang Olympic Plaza, no additional ticket will be required to access the Medals Plaza. Access to the spectator standing areas in the Medals Plaza will be on a first-come, first-served basis.

"O0MZNQJD'BNJMZ-PVOHFXJMMCFPQFSBUFEGPS0MZNQJD'BNJMZNFNCFSTXJUI Zone 6 access on their OIACs. The lounge will be open from one hour before the ceremony to one hour after the end of the ceremony. 72 | PyeongChang 2018

Olympic Club

Situated in the mountains of the Alpensia Resort, approximately 1 km away from InterContinental Alpensia Hotel (OFH), the Olympic Club is the exclusive hospitality venue created by the International Olympic Committee (IOC) to serve the Olympic family members for hosting business meetings and networking.

The Olympic Club will come to life with a look and feel that is inspired by the natural local environment of the PyeongChang region, Korean culture and the Olympic Games, and will offer the finest food and beverage services, showcasing live broadcasts of the Games.

The Olympic Club will act as a home away from home for all its invited guests including IOC members, TOP Partners, broadcasters, rights-holders, Organising Committees, National Olympic Committees (NOCs), International Federations (Ifs), Heads of State, and other distinguished guests. Access will be granted only to guests with a valid Olympic Club pass.

T1/T2/T3 transport services will be provided to and from the Olympic Club, and a dedicated T3 shuttle will be running between the InterContinental Alpensia Hotel (OFH), the Holiday Inn Hotel (OF2) and the Olympic Club as follows:

Б Operation period 10 - 24 February Б Operation hours 11:00 - 25:00 * The shuttle will run every 15 minutes during peak times (12:00 – 15:00, 18:00 – 23:00) and every 30 minutes during off-peak time Olympic Family Guide | 73

Olympic Villages

There will be two Olympic Villages for PyeongChang 2018, the PyeongChang Olympic Village in the Mountain Cluster and the Gangneung Olympic Village in the Coastal Cluster.

Key dates for the Villages are as follows:

Activities Time and Dates

Olympic Villages pre-opening 26 January 2018, 08:00

Olympic Villages opening 1 February 2018, 08:00

Olympic Villages closing 28 February 2018, 12:00 (noon)

Access control and security screening will take place at the Villages to ensure the safety of resident athletes and team officials. Access to the Villages will POMZCFHSBOUFEUPJOEJWJEVBMTXJUIBWBMJE0*"$XJUIUIF07-WFOVFTQFDJGJD code or to clients with a guest pass.

All guest pass requests for IOC guests shall be submitted to the IOC liaison. Dignitaries accredited in the NOC category will be granted access to the Olympic Villages through their NOCs, within their respective daily guest pass quota. All requests should be entered into the guest pass website portal (https://ecr.pyeongchang2018.com/) no later than 18:00 on the day prior to the intended date of visit. 74 | PyeongChang 2018

Team Welcome Ceremonies

To welcome athletes and team officials to PyeongChang, Team Welcome Ceremonies will be held at the outdoor stages of the Olympic Villages from 4 - 8 February 2018. Each NOC will choose one Olympic Village to hold their ceremony.

Olympic Family members, their guests, and other NOC guests without access to the Olympic Village wishing to attend a Team Welcome Ceremony must request a guest pass through their NOC to enter the Olympic Villages.

Olympic Village Mayor

Village Mayors act as ambassadors of PyeongChang 2018, enhancing the atmosphere of the Olympic Village, providing inspiration, and boosting morale in the Host City and the country as a whole.

The Mayors preside over Team Welcome Ceremonies, greet the Olympic Family and dignitaries, and actively participate in daily events taking place at the Village.

The Village Mayor’s office will be located at the main entrance and will be operated from 26 Jan to 28 Feb 2018.

NOC Services Centres

The NOC Services Centres will be located in the Residential Zone of each Olympic Village and are designed to centralise and facilitate communication and services between PyeongChang 2018 and each NOC. Trained staff will be available to offer general information as well as coordinate specific issue resolution. Other PyeongChang 2018 departments will also be available to offer specialised information to NOCs. Olympic Family Guide | 75

PyeongChang 2018 NOC Relations and IOC NOC Relations offices will also be located in the NOC Services Centres. The IOC’s NOC Relations team will have offices in the NOC Services Centres in both Olympic Villages.

Period Operating Dates Operating Time

Pre-opening period 26 - 31 January 2018 08:00 - 20:00

Official opening period 1 - 27 February 2018 07:00 - 23:00

Closing Day 28 February 2018 07:00 - 12:00

Protocol

Protocol Office

Protocol Offices will be located at the main entrance of both the PyeongChang and Gangneung Olympic Villages to handle Village protocol matters and will be in operation as follows:

БOperating period: 1 - 28 February БOperating hours: 09:00 - 18:00

For NOCs that request protocol assistance, the protocol office will check the availability of the service and notify NOCs. If the service is available, the dignitaries visiting NOCs will be received by protocol staff at the main entrance. 76 | PyeongChang 2018

International Broadcast Centre (IBC) / Main Press Centre (MPC) Complex

International Broadcast Centre (IBC)

-PDBUFEJOUIF"MQFOTJB3FTPSU UIF*#$XJMMQSPWJEFGBDJMJUJFTBOETFSWJDFTUP the accredited press and broadcasters as a major media hub for the Olympic Winter Games PyeongChang 2018.

IBC Guest Pass Office

IBC is inside a security perimeter, which means valid accreditation is required to access the IBC. The IBC Guest Pass Office out of the security perimeter will provide guest passes for individuals who have a legitimate reason to visit the IBC. A guest pass is valid on the date of issue only. No more than three guest passes will be issued to the same person during the Games.

Guest Pass requests must be submitted through the Guest Pass System (GUP) by a member of a Rights Holding Broadcast (RHB) Organization, by 18:00 of the day prior to the intended date of visit. All Guest Pass requests will be reviewed and approved by OBS.

Б Operating period 9 January – 26 February Б Operating hours 9 - 30 January 08:00-19:00 31 January - 25 February 06:00-24:00 26 February 09:00-17:00

Б Telephone +82-33-654-2300 Olympic Family Guide | 77

Main Press Centre (MPC)

-PDBUFEJOUIFDFOUSFPGUIF1ZFPOH$IBOH.PVOUBJO$MVTUFS UIF.BJO1SFTT Centre (MPC) will serve as the main workplace for the accredited press covering the Games. From 9 to 29 January, the MPC will operate from 08:00 to 23:00, and from 30 January to 26 February, it will operate as a 24-hour facility and provide full services.

The International Broadcast Centre (IBC) will be a 15-minute (800m) walk from the MPC, and a 24-hour media shuttle between the IBC and MPC will be provided.

MPC Guest Pass Office

During the Games period, only individuals with MPC access rights can enter the MPC. MPC guests can request temporary access to the MPC from the Guest Pass Office located outside the MPC. All guest pass applicants need to be sponsored by an MPC-accredited person. All guest passes are valid for only one day, can be issued only five times per person, and are non- transferable.

Application forms must be submitted by 17:00 on the day before the visit. Guest passes will not be issued on the Opening Ceremony day.

Б Operating period 09 January - 26 February Б Operating hours 09 - 29 January 09:00 - 18:00 30 January - 26 February 08:00 - 18:00 78 | PyeongChang 2018

Cultural Programme

Everyday Culture & Festival

All visitors will be invited to enjoy a wide variety of culture programmes and festivals every day during the PyeongChang 2018 Olympic and Paralympic Winter Games.

Various types of culture festivals, entertainments, and experiences will take place for visitors from all around the globe, under the motto ‘Everyday Culture and Festival’.

Programmes will take place in various cities and provinces of South Korea throughout the entire Games period. The PyeongChang Olympic Plaza and Gangneung Olympic Park, as well as the PyeongChang 2018 competition venues will serve as central locations for performances that are part of the Cultural Olympiad.

For latest information on the culture programme, please check at the Olympic Information Desks (OIDs) at the Olympic Family Hotels or visit the official PyeongChang 2018 website (https://www.pyeongchang2018.com/en/ culture/index) or Mobile App. * For information on the Mobile App, please refer to PyeongChang 2018 Official Application on page 82 Olympic Family Guide | 79

Cultural Programmes

Locations Period Contents

Media Art, Modern Art exhibition (all day), small scale Culture ICT 09 - 25 performances (2 - 3 times a day), ICT try-outs, Media Pavilion February fa¯ade (every night)

Korea Intangible cultural asset programmes Traditional -skills performance (2 times a day), artistic talents (1 - 2 Pavilion times a day), art performance (all day) 10 - 24 Traditional culture experience booth : Folk culture Korea February experiences from National Museum of Korea (all Traditional day), Outdoor stage : Mask dance and other regional Zone PyeongChang traditional performances (2 times a day) Oympic Plaza Broadcast the games live real time on big 10:00 screen, cheering, stage performances (2 -JWF4JUF 10 - 24 - times a day), 3D hologram concert, VR and February 16:00 snow sport try-out (all day)

* No stage 18:00 Pre-show, headliner performance, firework Medals Plaza programmes - (Every night) on Opening/ 22:00 Closing Ceremony 12:00 K-POP 3D hologram concert (10 times a -JWF1BWJMJPO days - day), winter sports VR experience (all day) 22:00

Broadcast the games live real time on big screen, 8 - 25 cheering, stage performances (4 - 6 times a day), snow -JWFTJUF February sport try-out through ice rink (at all times), partner showcasing (all day)

Gangneung Parade (once a day), Hanbok flash mob (total: 4 times) Olympic Park 9 - 25 busking and audience participation street performance Open Stage February (2 times a day), outdoor performance: Korean traditional percussion quartet and play (total: 6 times)

Gangneung January - National public and city-province art organisation Art Centre March performance (3 times a day), exhibition (all day)

Temporary Exhibition of Olympic legacy, Olympic theme Origami 1 February - Installations of Korea, Japan and China, Exhibition of Korean art 19 March in Jinbu masterpieces (all day) Other Cultural Programmes Broadcast the games live in real time on big screen, Nationwide 9 - 25 cheering, stage performances, events with former -JWF4JUFT February Olympic champions, partner showcasing (Seoul, Incheon, Daejeon, Gwangju, 5 fixed sites, 17 mobile sites) 80 | PyeongChang 2018

Miscellaneous Information

Emergency Numbers

For general emergency services, dial 119. For police, call 112.

No smoking policy

Smoking will be prohibited in all Olympic Family Hotels and PyeongChang 2018 competition venues, and will only be permitted at designated smoking areas.

Electricity

The standard voltage in South Korea is 220V and the frequency is 60 Hz.

PyeongChang 2018 Official Products

Take home a PyeongChang 2018 souvenir! Collectibles and traditional goods, clothes and accessories, toys, household goods, and food are only some of our official products. Keep your memories of PyeongChang 2018 with our lovely mascots, Soohorang and Bandabi. Olympic Family Guide | 81

PyeongChang 2018 Official Products are available at:

Б PyeongChang 2018 Superstore at PyeongChang Olympic Plaza and Gangneung Olympic Park

Б PyeongChang 2018 official stores at train stations en route Olympic venues in the Coastal and Mountain Clusters

Б PyeongChang 2018 official stores at Incheon, Gimpo, Yangyang and Jeju International Airport

Б1ZFPOH$IBOHPGGJDJBMTUPSFTBU.BKPS-PUUF%FQBSUNFOU4UPSFT and duty-free stores

Б PyeongChang 2018 official online store at store.pyeongchang2018.com/ en/

Б Gift Shop at InterContinental Alpensia Hotel(OFH), lobby level Б Alpensia Resort Candy Shop outside the Holiday Inn Hotel Resort Б Art Shop at Yongpyong Resort Dragon Valley Hotel, Hong Sports outside the hotel

PyeongChang 2018 Official Products are also available at the stores of all competition venues.

Currency

The Korean currency unit is Won, the currency code is KRW, and the currency symbol is 逐. Currency exchange is available at the front desks of all Olympic Family Hotels.

ATMs

An ATM will be located at the lobby level of the InterContinental Alpensia Hotel (OFH), Yongpyong Dragon Valley Hotel (OF3) and Skybay Gyeongpo Hotel (OF5). 82 | PyeongChang 2018

Time Difference

The time zone in PyeongChang is +9 UTC.

General Climatic Conditions

-PDBUFEJOUIFFBTUPG"TJB UIF1ZFPOH$IBOHIPTUSFHJPOGFBUVSFT continental climate with dry and cold winters. Normal average temperature in February is -5.5ѯ, and the ten-year (2008-2017) average temperature during the Olympic period is -4.3ѯ. In general, Coastal Cluster is milder and drier, and Mountain Cluster displays bigger gap in lowest and highest temperature.

PyeongChang 2018 Official Mobile Application

The PyeongChang 2018 Official Application is an all-in-one mobile application that will provide all kinds of information and services about PyeongChang 2018. From 1 November, the application is operated under ‘Torch Relay Mode’ and provides information such as live stream of Torch Relay, local celebrations, and Torch Relay news for 101 days. (The application is available in Korean and English during the period)

On 29 January, the ‘Games Mode’ will be initiated, opening doors to a wide variety of information, from spectator information such as accommodation, transport, translation services to Games information such as venue maps, real-time medal standings. The application is available in Korean, French, English, Japanese, and Chinese on both Android and iOS. Augmented reality "3 SPVUFHVJEBODFTFSWJDFBOEDIFFSJOHXJUINPCJMF-&%BQQMJDBUJPOXJMM especially provide you with an amazing experience. Olympic Family Guide | 83

PyeongChang 2018 Family Mobile Guide

PyeongChang 2018 Family Mobile Guide (called 2018 Family) is a mobile application for the Olympic Family (including athletes) only. It is available on Android and iOS, in Korean and English.

Once you have gone through the risk assessment using accreditation data, you will be allowed access to general and customised information on the PyeongChang 2018 Family Mobile guide including transportation, press conference schedules, facilities in Media Village and Olympic Villages, guidebooks provided by FAs, and push notifications. 84 | PyeongChang 2018

Acronyms

A&D Arrivals and Departures

ANOC Association of National Olympic Committees

CAS Court of Arbitration for Sport

DTM Daegwallyeong Transport Mall

GMP Gimpo International Airport

GNB Gangneung Bus Terminal

GNS Gangneung Station

ICN Incheon International Airport

IF International Federation

IOC International Olympic Committee

JBS Jinbu Station

NOC National Olympic Committee

OBS Olympic Broadcasting Services

OIAC Olympic Identity and Accreditation Card

OID Olympic Information Desk

PyeongChang Organizing Committee for the 2018 Olympic and POCOG Parlaympic Winter Games

PVC Pre-valid Accreditation Card

RHB Rights Holding Broadcasters

WADA World Anti-Doping Agency

YNY Yangyang International Airport Olympic Family Guide | 85

Venue Codes

Competition Venues

ABT Alpensia Biathlon Centre

ACC Alpensia Cross-Country Skiing Centre

ASJ Alpensia Ski Jumping Centre

ASL Olympic Sliding Centre

ASP Alpensia Olympic Park

BKC Phoenix Snow Park (C)

BKP Phoenix Snow Park (P)

GCC Gangneung Curling Centre

GHC Gangneung Hockey Centre

GIA Gangneung Ice Arena

GOV Gangneung Oval

JAL Jeongseon Alpine Centre

KHC Kwandong Hockey Centre

YAL Yongpyong Alpine Centre 86 | PyeongChang 2018

Non-Competition Venues

GMV Gangneung Media Village

GOP Gangneung Olympic Park

GVL Gangneung Olympic Village

IBC International Broadcast Centre

MPC Main Press Centre

OFHs Olympic Family Hotels

OLC Olympic Club

POP PyeongChang Olympic Plaza

POS PyeongChang Olympic Stadium

PVL PyeongChang Olympic Village

TIC The Inspiration Club

TOC PyeongChang 2018 Technology Operations Centre

UAC Uniform and Accreditation Centre Thank You!

Olympic Winter Games PyeongChang 2018