How Virtualization Efforts Can Get out of Control, and What You Can Do to Stop It PAGE 18

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May 2011 How virtualization efforts Volume 27, Number 5 $2.50/COPY can get out of control,

RIM teams with ONX and what you can do to deliver playbook to stop it to enterprise The enterprise solutions provider PAGE 18 might be the key to reaching a market. Plus, the tablet ships with a native app from the NFB PAGE 6

Radian6 buy an ‘instant leg up’ for salesforce.com Bundling rudimentary CRM with SPRAWL Radian6’s social interaction technology could yield a competitive product PAGE 10 or STALL How to hone your job-hunting skills An executive search consultant offer tips for improving your chances. Plus, making social media work for your job hunt PAGE 22

Election PAGE 16 Cloud sins PAGE 17 IN a rut PAGE 23 POrtfolio PAGE 24

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PLATINUM SPONSORS GOLD SPONSORS SILVER SPONSOR N ews Government Ontario will be more open to cloud, says head CIO

By Howard Solomon consultants, system integrators to cloud providers for privacy n Federal and provincial and equipment-makers. and security reasons, he said: Typically, software-as- governments in this country have “But we could do more to Anything that touches the a-service providers don’t been shy about embracing cloud embrace technologies like cloud personal data, which would cover create applications tailored computing. computing environments to information held by the minis- for governments, he said. But shortly after the Province provide access to shared services tries of health, attorney general, That said, “if we could find of Ontario said it will try to cut like enterprise e-mail.” solicitor general and the Ontario a drivers [licence] system the size of its government, the The province has some 67,000 Provincial Police. that was software as a ser- province’s corporate chief infor- public servants. He suggested that the most vice, we’d absolutely look mation officer told IT suppliers it In an interview, Nicholl said likely cloud uses from external at it,” if it had adequate is willing to take a closer a look at other “commodity-type” cloud suppliers would be for infrastruc- security, he said. infrastructure- and software-as- applications would also be looked ture-as-a-service (IaaS) offerings, As for private, or a-service offerings in both public at. The province already uses where compute services can be internal, clouds, Nicholl and private clouds. Salesforce.com, he added. turned on and off as needed. said Ontario wants to learn “We do a good job” managing On the other hand, he said, “We’re quite interested in look- from the private sector how to computing could be good news to Ontario’s custom and proprietary deciding on whether to accept ing at cloud opportunities when leverage the technology to config- the biggest service suppliers that applications, David Nicholl told public cloud applications would we’re looking at quick turnaround ure it hardware platforms quicker were in the audience. a meeting of the Information be subject to their privacy and for short-term for [application] and offer computer services more The province spent hundreds Technology Association of security controls. development projects or testing ap- efficiently to its departments. of millions of dollars a year on IT Canada (ITAC), which represents Certain areas are off-limits plications,” he said in the interview. Nicholls’ words on cloud hardware, software and services. However, that spending has dropped from 6.6 per cent to aging businesses to adopt and 6 per cent of overall provincial Digital trade walls could impact IT leverage digital technologies. expenditures. “I predict a CMO for Canada In his address to the audience, By Rafael Ruffolo recently become internationally The ability for enterprises to do will be adopted,” he said, probably Nicholl went out of his way n Without a revamped tradable. Goldfarb said the ability to this will be restricted if the country within the next 12 months. to send the message that the digital trade strategy, Canadian send information instantly around does not improve broadband con- A major role for a CMO would province is still a good partner. enterprises will find it difficult to the world has made it much easier to nectivity, lift restrictions on foreign be to advocate the importance of In times of “fiscal constraint” compete in the global economy, ac- coordinate regional and global value investment in communications broadband adoption and network- governments need to focus harder cording to a new Conference Board of chains. technologies and digital content, and ing infrastructure in Canadian cit- on delivering high quality public Canada paper. “Businesses can break down jobs scrap “buy local” requirements. The ies from coast to coast. Each city services, he said. “Our continued The board’s report, authored by into more finely grained tasks, which paper also advises the next Canadian can build to its strengths and the collaboration with the IT sector is Danielle Goldfarb, the associate wasn’t really the case in the past,” government to put a priority on CMO can amplify those strengths, essential to moving forward” on director with the International Trade she said. This means that IT depart- investing in digital infrastructure and Reid said. that goal. and Investment Centre, argues that ments can break down their supply tech-related education programs. For example, widespread and “Working with you we want to the digitization of information has chain into smaller tasks and perform John Reid, president and CEO of affordable access to high-speed develop the most innovative and become crucial to international trade each in a location that can provide it the Canadian Advanced Technology Internet will allow small and large competitively priced solutions to and investment. For government most efficiently, Goldfarb added. Alliance (CATA Alliance), said the key businesses to create their R&D meet the needs of our customers.” leaders, this means looking beyond “In the digital world, when you to ensuring Canadian businesses can teams by linking experts around the In a few months, he added, the traditional tariffs and policies that stop the information flow, you’re lim- better compete in the global digital globe together through telepres- province will release a request restrict data flow and services. iting the potential for business,” she economy is all about branding. He ence technologies. for information to find out the The paper cites trade in global said, adding that Canada should also said CATAAlliance will be pressuring “Just as other countries have capabilities of suppliers for IT services, which grew 150 per be working closely with its trading the federal government to create copied our SR&ED tax credit system, unified communications and cent between 2000 and 2009, as partners to better facilitate the free a Chief Marketing Officer position, we’re going to have to embrace what collaboration services. He didn’t an example of services that have flow of information. which will be tasked with encour- others are doing,” Reid said. offer any more details.

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US104020100151_CA_2-1_1-2_533x133x337_RD_28L.indd 1 & 21.04.11 15:35 US104020100151_CA_2-1_1-2_533x133x337_RD_28L.indd 2 21.04.11 15:35 N End User RIM taps OnX to bring National Film Board PlayBook to IT shops app gets feature By Rafael Ruffolo vice-president with OnX. But solution providers will have little spot on PlayBook n Toronto-based IT solu- for critical apps that manage difference on its overall bottom tions provider OnX Enter- commerce, insurance claims, or line with the tablet. By Kathleen Lau it reaped phenomenal results. “It’s a prise Solutions Ltd. announced Payment Card Industry (PCI) “It’s not drastic enough,” he n Canada’s National Film big portion of our traffic these days,” it’s offering the BlackBerry compliance, she added, the said. “It’s worth doing, but I just Board has gained a feature spot on he said. PlayBook tablet to its cus- PlayBook is the most ready for don’t see it working out.” Research in Motion Ltd.’s PlayBook by While RIM’s presence has been tomers. But while the move prime-time having one largely corporate, Pomerleau thinks appears to be part of a larger She of the few that having an app such as that of the strategy by Research In Motion added that preloaded NFB will give the Waterloo, Ont.-based Ltd. to build support among the ability apps on the device maker some visibility in the businesses, one industry ana- to control tablet’s desk- consumer sphere. lyst said systems integrators the device top. The app “I think our content appeals to the might not be able to save the through gives users general public as well as the business tablet from its struggles. BlackBerry the ability to user,” he said. The device, which officially Enterprise view 1,500 According to Richard Martin, hit the market on April 19, Server- films, includ- founder and president of Montreal- has been met with extreme based ing drama, based Alcera Consulting Inc., RIM’s in- prejudice by the blogosphere services will documentar- itial launch of its PlayBook is first and and gadget review sites. also be a key ies and new foremost designed to meet corporate Pundits are pointing to a lack differenti- and classic needs with its advantages of data se- of apps as well as the absence ator for the animation. curity. But the device is also meant to of native e-mail support (for PlayBook. “What be an initial offering for the consumer users without a BlackBerry As for we’re trying space that will improve across the smart phone) as the biggest RIM’s strat- to do here next several months, he said. issues with the device. egy to tap at NFB is “In same way that Apple pretends But the negative sentiment the channel, increase the to not actively pursue corporate clien- isn’t being expressed at OnX, OnX CTO accessibility tele, they still sell into that market,” which views the device as an Michael Cardy said it will be Battista said shops that of our content,” said Joël Pomerleau, said Martin. So that chips away at “enterprise-grade” tablet with crucial to help organizations already have BES and hundreds director of platform development with RIM’s market.” security features that go beyond implement tablets as part of of BlackBerry devices in the field the National Film Board of Canada. But, the PlayBook’s grand entrance what is currently offered by their overall corporate strategy. managed by their IT department Not only does the union make has been unfortunately delayed while RIM’s competitors. “Going through a different might be interested in buying a sense given the two companies are RIM was busy tweaking the device to supply chain engages enterprise few PlayBook devices, but will Canadian, but Pomerleau said the mitigate risks and re-designing it in Going through a organizations that are figuring probably not opt to use a solu- PlayBook’s high-definition screen, light of Apple’s iPad. However, Martin different supply out their entire user experience tions provider to take the plunge. sound and resolution quality is a great thinks the device maker really could chain engages and vision,” he said. RIM’s “The iPad is still the go-to platform for viewing the content. not afford a further delay while trying organizations that are approach to go through systems tablet and they’re going to hold NFB already has mobile apps for to build the perfect tablet. figuring out their entire integrators or solutions provid- onto that for awhile,” he said, the iPhone, iPad and Android devices “The issue is it’s taken them user experience and ers to get to market will also put adding that the PlayBook would in addition to its online Screen- basically a year or two to bring it to vision less risk on senior IT leaders, need to immediately add native ing Room on its Web site. But the market,” said Martin. Cardy added. e-mail to make inroads into PlayBook features an “exclusive HD In the meantime, Apple, and to a — Michael Cardy But not everybody sees the both the consumer and business channel,” said Pomerleau. lesser extent Android-based tablets, strategy as a recipe for success. markets. The NFB has a mandate to develop are slowly encroaching on RIM’s space “From a sales and marketing Mike Battista, research For Battista, most of the new capabilities on the NFB plat- in the business world, which is why perspective, you can use a Gal- analyst with London, Ont.-based PlayBook’s issues are at the form, of which mobile apps is one. Martin is calling the PlayBook’s launch axy, a Sony device, or an iPad,” Info-Tech Research Group Ltd., software level as opposed to the Pomerleau said the iPhone app a “pre-emptive move” designed to said Enza Alexander, executive said RIM’s plan to go through IT hardware. became available in 2009 and, while stop others eyeing the secure tablet it was meant to be a “small project,” market.

products, the motivation behind the Cisco did not reveal how killing off collaboration business might actually Why Cisco’s Flip axing move is to bring all of its technologies the Flip would impact its upcoming be better off without the device. back to the enterprise and service Cisco Cius tablet release, which is “This lets them put more of an provider business. expected to hit the market in the com- emphasis on the importance of video could signal Cius support “In general for our enterprise IT ing months and was made available to in the enterprise and break down the By Rafael Ruffolo ness and integrate its Umi consumer customers, this is about Cisco being channel partners on March 31. border between the consumer and n In an effort to go back to products into the larger Business incredibly focused on our core com- Brad Shimmin, a principal analyst professional personas that we all its enterprise and networking roots, TelePresence line. The company also petencies and our network-centric for collaboration platforms at Current have,” Shimmin said. “We don’t need Cisco Systems Inc. has discontinued said it will stay committed to its main platform,” she said, adding that Cisco Analysis Inc., said he was a fan of the to have a consumer-only device and its Flip Camera and axed 550 employ- priorities, including core routing, will sell through its inventory of Flip Flip and hopes to see the technology an enterprise-only device.” ees working on the technology in its switching and services, collaboration, Cameras and unveil a support plan for transitioned to Cisco’s enterprise Shimmin said Cisco would find little consumer division. architectures and video. existing customers in the near future. focused products. use for the Flip when selling video col- The networking giant, which ac- Cisco spokesperson Karen Tillman Tillman also confirmed the com- But while the arrival of HD-captur- laboration technology to enterprises quired the Flip business in early 2009 said that while some aspects of the pany will reduce its workforce by 550 ing smart phones such as the iPhone because the Cius is intended to fulfill for US$590 million, said it will now company’s consumer business will employees, specific to the Flip, in the signaled the “death knell” for the Flip, the personal and professional needs refocus its home networking busi- still move forward, mainly its Linksys fourth quarter of fiscal 2011. he added, Cisco’s enterprise video and of the enterprise worker.

6 I May 2011 I ComputerWorld Canada ITWorldCanada.com • ITBusiness.ca N ews End User 1&1 DUAL HOSTING How app makers can avoid legal pitfalls By Rafael Ruffolo the app developers you bring on board n Mobile developers will have to help you with the project is also a to brush up on their legal skills to avoid a good idea. Developers that have worked “coming storm” of apps litigation, accord- for large software companies might be SECURE ing to a Vancouver-based technology and subject to non-compete clauses, he said. business lawyer. A policy that ensures that a team of Timothy Murphy, who practices law at developers vet each other’s work will also Murphy & Company, said the app explo- protect against apps that might uninten- sion over the last three years has created tionally copy the look and feel of another a market where developers are rewarded existing app. & for getting their apps out to the market as Scott Michaels, vice-president of client & SAVE! quickly as possible. Although most litiga- services at app development firm Atimi tion to this point has occurred against Software Inc., said his company will tell app store retailers or handset vendors, clients to re-evaluate the apps they want 1&1 DUAL BASIC the lawyer expects that as app makers get to build if they even mention another app ■ 1 FREE Domain deeper pockets, they will become a more in the initial pitch stage. “If you’re even ■ $ .99 attractive target for plaintiffs. referencing other apps, that’s probably a 10 GB Web Space per month* Murphy said app developers should bad idea,” he said. While the content will ■ UNLIMITED Trafﬁ c (36 month term) consider whether their software is always be your own, most lawsuits will be 2 ■ NEW! 5 FTP Accounts $3.99/month (24 month term) infringing its users’ privacy rights, using related to the intellectual property of the $4.99/month (12 month term) copyright-protected material, or emulating app’s layout and controls, he said. ■ NEW! 1&1 SiteAnalytics $6.99/month (3 month term) the look and feel of another popular app. Developers should also be wary of their Apps that transmit data to third-party initial development contract, Michaels advertisers without user consent, or “leaky said. “If you’re a new developer, your apps,” have led to some class-action, contract should not agree that there’s no privacy-related lawsuits in the U.S. patent or IP infringement,” he added. 1&1 DUAL ADVANCED “In Canada, we have a fairly strong “The contract should state that anything ■ 2 FREE Domains privacy regime as well, and I would be a client brings to you is a client deliverable $ .99 per month* surprised if it wasn’t possible for people and it will keep you a lot safer.” ■ 150 GB Web Space (36 month term) to launch class-action lawsuits here,” he Asking clients to conduct a patent ■ UNLIMITED Trafﬁ c 4 said. Writing comprehensive terms of search can also help protect from liability, $5.99/month (24 month term) agreement into the app is crucial for legal Michaels said, as can drafting up a new ■ NEW! 50 FTP Accounts $6.99/month (12 month term) protection. “terms of use” policy, instead of adapting ■ NEW! 1&1 SiteAnalytics $8.99/month (3 month term) In addition, Murphy said that vetting the client’s.

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US104020100151_CA_2-1_1-2_533x133x337_KB_28L.indd 3 21.04.11 13:36 N infrastructure B.C. school Facebook open sources district its data centre blueprint offers By Rafael Ruffolo event attendees. He added that Inc., Intel Corp., HP Co. and Dell also getting cloud service provid- Print tips n Facebook Inc. lifted the this could foster an ecosystem Corp. were among the companies ers excited to jump on-board. curtain on its data centre designs, where developers can easily build that helped Facebook co-develop “We’ve been developing our By Rafael Ruffolo encouraging large enterprises and grow startups. the server technology own IP around data centre n IT shops looking to slash to follow and improve upon the The design uses no used in its designs. design,” said Graham Weston, their printing costs need to be able blueprint. air conditioning or air Frank Frankovsky, founder and chairman of hosting to audit and limit staff printing jobs, The social networking giant ducts, relying instead director of technical provider Rackspace Inc. “We’ll be according to a technology director at said the open source software on evaporative cooling operations at Facebook, flushing some of that to go with the Central Okanagan School District world has flourished for many and misting machines said the motivation this open standards design.” in B.C. years, but this free exchange of which flow air through behind opening up its Weston added that a 10-mega- The school district, which serves ideas has yet to take hold in the grill covered walls. The data centre design is watt data centre which might have 22,000 students and another 1,300 hardware and data centre design server racks are taller to to help demystify the a $10-million power bill every faculty staff, recently revamped its space. CEO Mark Zuckerberg, provide for bigger heat Zuckerberg: space and lower energy year could be cut down to about print management policies in the face who unveiled the “Open Compute sinks and can be easily Announced the usage at emerging Web $6-million in power costs under of shrinking annual budgets and grow- Project” at a news conference in removed from the rack. Open Compute companies around the the open standards. He said the ing environmental pressures. project the company’s Palo Alto, Calif. Facebook, which world. designs are a huge leap forward “We were printing 45 million offices, said Facebook has been put its blueprint into “Obviously, we’re not away from huge compressors, copies per year to the tune of about working on the initiative for over practice at its recently opened selling anything today, but we do chillers, water pumps and ducts. $1 million,” said Jon Rever, director a year. Prineville, Ore.-based data centre hope to benefit from this,” he said. Jason Waxman, a general man- of instruction covering the K – 12 “What we want to do is share facility, made the full designs avail- “The reason we’re doing it is to ager with Intel’s server platforms technology and education service all of that progress that we’ve able at http://opencompute.org. drive efficiency for ourselves, but group, applauded Facebook’s portfolio for the school district. made with the industry and make The company added that the de- by sharing it, we hope to propa- openness and its potential impact After entering into a new man- it so that the server design and signs have made its servers almost gate those benefits to others.” to data centres in emerging aged print fleet contract in 2009, the the data centre design becomes 40 per cent more energy efficient In addition to gaining support markets like China. “It’s like school district tapped Plantation, open and something that we can and slashed costs by close to 25 from hardware manufacturers showing people how to build the Fla.-based Equitrac Corp. for its print collaborate on,” Zuckerberg told per cent. Advanced Micro Devices like Dell and Intel, Facebook is (Toyota) Prius,” he said. management software. Equitrac, which has operates a software development office in Waterloo, Ont., provided software that can enable individual staff printing quotas and Hitachi Data Systems takes provide detailed auditing reports. Rever said his goal after imple- menting the Equitrac product was on IT lifecycle management to reduce total printed pages by 10 per cent among the district’s 1,300 By Kathleen Lau announcement we will see about alert is received about a pro- the enterprise is “half the battle.” faculty members. n Santa Clara, Calif.-based a ‘new’ software solution,” said hibited software on a client PC Automated software distribu- In its first full year at the school Hitachi Data Systems Corp. makes Laliberte. and software distribution man- tion is an important time-saver district, printing dropped 20 per cent its foray in the IT lifecycle manage- Providing IT admins with agement allows for easy removal because it eliminates time- and the IT department saved about ment market by offering Hitachi IT asset, security and software of the offending program. consuming manual processes. $235,000. “We gave every teacher Operations Director, an integrated distribution that is integrated “By offering an integrated And, security management is $750 to do their printing for the year, asset, security and software dis- onto a “single pane of glass” is the solution, Director saves an important to ensure patches which works out to 30,000 prints,” tribution management tool that’s goal with this offering, explained administrator time and possibly a are completed and the latest he said. “All of a sudden, there was already sold by its parent company, Brett Hesterberg, technical trip to the office in the middle of anti-virus is pushed out to all an awareness when they pushed the Hitachi Ltd., in Japan. product manager with Hitachi’s the night to remedy the situa- client PCs, especially considering print button.” Hitachi isn’t entering a new global IT software division. tion,” said Hesterberg. the cost of a data breach, said Rever added that the organization market so much as it’s entering a Hesterberg said the integra- Laliberte. will continue to lower the printing new geography with IT lifecycle tion of these three pain points is I expect this This is HDS’s entry into a budgets in the coming years. management software. But this important for IT departments isn’t the last market of other IT lifecycle The move to Equitrac also central- does raise the question of what because one capability is often announcement we will management vendors such as ized the print services at each school, else the company is selling in connected to another. see about a ‘new’ IBM Corp. and Hewlett-Packard which allowed the organization to con- Japan that it has yet to bring Security management features software solution Co. While up against rival solidate the amount of actual printing across to North American include blocking unregistered vendors, Laliberte said HDS has devices in use. It also allowed the enterprise customers, said Bob USB devices and detecting — Bob Laliberte the advantage of being able to school to track and generate reports Laliberte, senior analyst with and automatically uninstalling leverage its existing installed base on each staff members print jobs. Milford, Mass.-based Enterprise prohibited software on client The user interface is built for its other offerings in storage “It gave us the ability to identify Strategy Group Inc. PCs. Asset management features specifically with enterprises in and blade servers. individual users and hold them ac- HDS already sells blade include integration with Active mind, and is “not a watered- “They need to get some quick countable,” Rever said.“We’ve config- servers and storage offerings, but Directory and asset contract cost down enterprise interface,” said reference customer wins in North ured the system to send out a monthly this extension into IT lifecycle aggregation. Software distribu- Hesterberg. “We’ve designed this America and highlight those,” report to all principals at all the sites,” management paints the company tion features include deploying interface for our target market.” said Laliberte. he said. “It comes by e-mail, they can as a more complete technology software to a PC or a subset of Laliberte said HDS’s approach IT departments can procure open it up, see the users, jobs, num- provider, especially given the PCs efficiently and consistently to to IT lifecycle management IT Operations Director through ber of pages and the cost. If they see product has already proven its reduce security risks. touches on some of the major IT a single license and single install a user that is way over the top, they worth in Japan, said Laliberte. Integration proves useful department pain points, such as for all functionality, as opposed can phone the central office and get a “I expect this isn’t the last when, for instance, a security knowing what assets exist across to individual modules. detailed report.” .

8 I May 2011 I ComputerWorld Canada ITWorldCanada.com • ITBusiness.ca

N Architecture Radian6 buy a ‘leg up’ for Salesforce By Kathleen Lau 2006, will speed up the journey of social media into CRM as the broader reach to marketers and technology embedded across the n Salesforce.com’s move towards getting a piece of the “critical next step” to creating a B2C customers. portfolio, said Wallis. to acquire Canadian social media social enterprise. Hickernell social enterprise. Nigel Wallis, research direc- And, much like the necessity monitoring vendor Radian6 does not expect Salesforce.com Benioff said Radian6 is the tor for application solutions for Salesforce.com to include illustrates how the customer to waste much time integrating “key link” to bridging public group with Toronto-based IDC social in its CRM, Wallis said relationship management (CRM) Radian6 technology directly social networks with private Canada Ltd., noted Salesforce. Radian6 would have been market is increasingly integrat- across its product portfolio. ones in the enterprise. Users of com gets “an instant leg up” on relegated to a niche product if it ing social channels instead of This is not the first of Salesforce.com’s Chatter, the the competition with Radian6 be- had remained standalone. “But treating them as a separate entity, Salesforce.com’s moves in the company’s internal collaboration cause leading edge CRM adopters by being baked into the business said one analyst. social space. It recently acquired tool, will be able to follow brands have already begun to consider technologies, then social gets a “What (CRM vendors) want is vendors DimDim and Heroku. and keywords across the entire merging social into traditional chance in theory,” said Wallis. the listening capacity,” said Tim Besides the obvious opportun- Web, as opposed to just specific salesforce automation, marketing Overall, the acquisition is a Hickernell, lead research analyst ity from integrating the two customer accounts, he said. and customer service. great success story for the Can- with London, Ont.-based Info- platforms, Hickernell expects Salesforce.com’s executive It will likely be the case that adian startup community outside Tech Research Group Inc.While an additional opportunity with vice-president for CRM, Alex Salesforce.com will continue to of the recognized innovation there are stories of failed social smaller enterprises that may pre- Dayon, will head Radian6, which offer Radian6 as a standalone centres of Waterloo and Ottawa, media strategies within enter- fer a standalone social interaction will continue to operate out of offering in addition to integrating thinks Wallis. “It shows that you prises, Hickernell said Salesforce. platform rather than deploying Fredericton with its 300 employ- it in its portfolio, said Wallis. don’t have to come to the centre com’s approach to social media an entire CRM system. ees and most of its key leaders. A standalone option, whether of the universe — Silicon Valley has always, from the begin- Hickernell thinks bundling Dayon noted the commonality re-branded or not, will align with — in order to succeed,” he said. “If ning, been on the right track by a rudimentary CRM with in platform architecture and how customers approach social you have a compelling idea and wanting to integrate social media Radian6’s social interaction design between Salesforce.com media monitoring, which is to you have the skills to build the with other marketing service technology could net Salesforce. and Radian6, as well as the “zero “get their feet wet first,” he said. technology, go do it.” interaction channels. com a very competitive product. overlap with current offerings.” As for Radian6, the benefit The transaction is expected to The choice to buy, as opposed In a conference call, Salesforce. Salesforce.com will continue to will be the exposure to hundreds close in May. Salesforce.com will to build, Fredericton, N.B.-based com’s chairman and CEO, Marc develop and expand Radian6 of thousands of Salesforce. pay $276 million in cash and $50 Radian6, a company founded in Benioff, described the injection technology because it allows com customers from having its million in stock. How WestJet solved Social process monitoring SOA governance issues is about data finding you By Kathleen Lau because you are really trying to make n LAS VEGAS — IBM’s Impact the project successful,” said Souliere. on the social networking model as it conference this year drew 8,000 While the SOA initiative at WestJet By Kathleen Lau pertains to business. attendees including 1,500 customers is still in its infancy, the Calgary-based n Just one week after San Peng Hon Yong, vice-president from around the world. From among airline has already expended a lot of Francisco-based Salesforce.com an- with Toronto-based TD Securities, them, the enterprise architect with effort on creating what Souliere calls nounced they would buy social media said the financial institution is using Canadian customer WestJet Airlines a “pragmatic architecture” instead of monitoring vendor Radian6, an execu- Salesforce.com’s CRM for broader Ltd. recounts his company’s services- an “ivory tower architecture.” tive with the hosted customer relation- visibility into global accounts that oriented architecture (SOA) journey WestJet has since resolved its ship management vendor shared his might otherwise be siloed. and the very surprising problem that service governance issues by introdu- thoughts on what a social networking “We don’t want to just be in the emerged from it: lack of governance cing a business services board and a model means for businesses. business of selling ‘Account A: Pre- of services. technical services board. The former “It means what you need to know cious Metals.’ We also want to lever- Purolator Client Services with Innova- The product component of any reviews and prioritizes requests for comes looking for you to tell you that’s age that relationship … and be better post, said the injection of social into IT project is always easy, but not services from business departments. what’s happening,” said Peter Coffee, able to cross-market,” said Hon Yong. processes has a place for enterprises the people and process parts, said The latter decides ultimately if that Salesforce.com’s vice-president and But, overall, TD Bank’s adoption in the long run. “As IT professionals, Bill Souliere, an enterprise architect service already exists and what is re- head of platform research, on the To- of technology is driven by a business it’s important to understand how to with WestJet, in an interview with quired of services that will be created. ronto stop of a North American tour. problem, not vice-versa. With cloud take advantage of that because it’s a ComputerWorld Canada. “It’s a dif- Accovia Inc., another Canadian Coffee said companies need computing, for instance, Hon Yong very powerful aspect of your business ferent way of support,” he said. “It’s a customer, is a Montreal-based maker “social systems” that care about what said the discussion in IT is always processes in corporations,” said Rea. different way of developing.” of customized travel booking engines businesses want to know, which is about finding best ways to quickly and But an injection of social is still a In the last two years, WestJet has based on IBM ILOG Business Rule why Salesforce.com came out with cheaply use technology, whether cloud business process issue; not a technol- been establishing the foundation for Management System (BRMS). The Chatter, a collaborative CRM. While or not, to solve business challenges. ogy problem, noted Rea. SOA using various IBM technologies company’s director for customer rela- Chatter gives the impression of an Similarly, that approach is applied Earlier, Coffee had explained that including WebSphere DataPower and tions, Jean-Marie Grange, told Com- application, it also is an developer API to social computing at TD Bank. If it making IT systems more intelligent, WebSphere Message Broker. Sev- puterWorld Canada that the booking for building rules to filter events and will drive value to the business, then as part of being social, is about having eral projects, for instance, the travel engines it builds for customers can bring those events to a business’s it’s of interest but the bank won’t data start a conversation with the em- reservation system, were chosen for now package combinations of travel attention, said Coffee. adopt the model just to seek out a ployee, instead of the employee going the infant SOA implementation to services “on the fly in real time.” In the same vein, this social problem, said Hon Yong. out to search for the data relevant to piggy-back on. Before that, said Grange, the networking model factors behind the Another customer, Mississauga, the specific job. But because services were being engines could only offer pre-packaged company acquiring Radian6 to offer Ont.-based Innovapost Inc., the joint Rea thought that an interesting and developed as the individual projects offerings that were set in stone at customers that social process mon- venture between IT services firm CGI revealing comment especially consid- were being implemented, governance the onset of the travel season. “The itoring capability, said Coffee. and Purolator affiliate Canada Post, ering the complexity of businesses today. for services was often an after- value-add was a question of flexibility Several Canadian customers, in uses a Salesforce.com-based system “The more the systems can be proactive thought. “A lot of the governance and for our customers because we want to attendance, spoke with Computer- to streamline manual processes in- about telling you that we’re going to have processes around services are being be able to build new packages easily World Canada about how they’re using volving the status of parcels in transit. a problem … it makes people much more evolved while this project is happen- and rapidly to be able to react to the Salesforce.com and their thoughts David Rea, senior vice-president for efficient in their jobs.” ing and sometimes after the fact market,” said Grange.

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IBM expands ‘smarter Infor acquisition commerce’ for B2B, B2C of Lawson good By Kathleen Lau for Canadian n LAS VEGAS — At its Impact conference, IBM Corp. unveiled market: Analyst new software that expands the “smarter commerce” portfolio it By Kathleen Lau over time, resulted in the build-up announced in March, for which n Alpharetta, Ga.-based Infor of a “pretty good” presence for the the goal is helping organizations Global Solutions Inc., the enterprise company, including in Canada. in business-to-business and resource marketing vendor that Many of Infor’s products have business-to-commerce markets recently struck a $1.8-billion deal good presence among Canadian place the customer at the for Lawson Software, has Canadian customers as well, said Goodall. Bell centre of what is often a complex offices in Vancouver and Toronto. Canada is one customer of Infor’s lifecycle involving third parties. The deal could help bolster Infor’s customer relationship management The smarter commerce portfolio presence north of the border, es- software. is about helping B2B and B2C pecially considering the toughness Infor’s acquisitions in Canada are companies market and sell goods of the Canadian market, thinks one Geac Computer Corp., a maker of and services, as well as service analyst. ERP, in 2006, and Workbrain Corp., their customers. IBM chose the Michelle Warren, founder and a maker of workforce management label “smarter commerce” because, president of Toronto-based MW software, in 2007. while the process does involve that has the mandate of identify- helps resolve, said O’Moore, is the Research and Consulting, said the enterprise resource planning and ing new markets for IBM. The fact that the Board doesn’t own Canadian space is a tough enough The deal could customer relationship manage- other two new markets to come any warehouses or transportation geography in which to compete, but help bolster ment, those systems don’t make the out of the software solutions facilities of its own and must rely acquiring the St. Paul, Minn.-based Infor’s presence north customer the focal point. group, besides smarter commerce, on third parties. company, versus building organic- of the border, in an The two new additions to the for IBM is business analytics J.J. Keller Associates Inc., a ally, will help Infor. especially tough portfolio are the Customer Value optimization and social business. Neenah, Wis.-based organization “It’s probably a good thing for the Canadian market Strategy Accelerator for design- The Irish Dairy Board, an that helps businesses comply Canadian market,” said Warren. ing a roadmap to target new exporter of dairy products to 90 with government regulations, The Canadian ERP market, business opportunities. The other countries, had been using tech- uses smarter commerce offerings specifically, is dominated by big But while winning the bid for Law- is the Cross-channel Experience nology from Sterling Commerce for visibility into marketing and players. And while Infor is pretty son Software will be good for Infor, Assessment to identify gaps and before it was acquired by IBM. selling initiatives on its Web site. large, Warren said it’s not exactly an Goodall doesn’t think it will bring pain points in existing channels. John O’Moore, the board’s Adrienne Hartman, e-com- SAP AG. about a drastic overall change to Mike Rhodin, IBM’s senior general manager of information merce manager with J.J. Keller That said, not being a Tier 1 the Canadian ERP market. The short vice-president of software systems, admitted to being con- Associates, said analytics was company in Canada isn’t a bad list for ERP software already usually solutions, explained that, across cerned at the start of the Impact able to help the company measure thing, considering it’s a market of includes the heavyweights, Oracle the last two years, the company conference because he didn’t know the success of specialized site predominantly small-to-medium Corp. and SAP, as well as Microsoft has spent $2.5 billion acquiring where Sterling Commerce would pages designed to address specific businesses where large compan- Corp. and Infor. software companies, including actually fit in IBM’s broader plans. customer issues with Webinars, ies can prove “quite expensive and “I don’t think it’s going to be a big data integration vendor Sterling But his worries were allayed when downloads, news articles and almost overkill,” said Warren. shakeup per se,” said Goodall. Commerce in 2010, to help man- he saw “Sterling at the centre of products and services. George Goodall, senior research Other ERP players in the Can- age this commerce lifecycle. the strategy.” That said, O’Moore From that insight, J.J. Keller analyst with London, Ont.-based adian market that are doing well Smarter commerce, said still hopes to see a clearer Associates expanded the initia- Info-Tech Research Group Ltd., said include Unit 4, particularly on the Rhodin, falls under the IBM’s roadmap from IBM. tive to create other portals for Infor’s culture of acquisition has, West coast, Goodall pointed out. relatively new solutions business One challenge the technology customers. LibreOffice development still on track after Oracle move

By Chris Kanaracus tion, which has the backing of Spokespeople for the Docu- “We have also been asked drawn on purpose, according to n The Document Foundation companies such as Red Hat Inc. ment Foundation and Oracle various times on how we want to Effenberger. has announced a second beta and Google Inc., formed last did not immediately respond to co-operate with possible corpor- “Given the history of the for libreoffice 3.4, the offshoot of year following concerns over requests for comment. ate sponsors,” Effenberger added. project and the way we achieved the openoffice.org codebase, one how Oracle was working with In a blog post, foundation The current version of the things so far, we do not want a week after Oracle Corp. said it community members. member Florian Effenberger gave group’s bylaws dictates there will seat inside the Board of Directors would no longer sell a commercial In its announcement last a status update on the group’s be both a board of directors and to be granted for a donation. It version of the productivity suite. month, Oracle said it would organizational plans. an advisory board, he said. “The should always be voted on by the “Please be aware that Libre transition the open source Applications are now be- Board of Directors should be Community,” he said. “We had a Office 3.4 Beta2 is not yet ready OpenOffice.org to a “purely ing accepted for community elected by those it represents, by history where single corporations for production use,” the Docu- community-based” project, but membership, he wrote. “It is not those for whom we created the had a large influence because ment Foundation said on its it is still unclear whether or how necessary to do so in order to project: the Community. ... The of their financial background, website. “You should continue that may affect the Document be part of the Community, but Advisory Board is for donors and and we want to avoid that in the to use LibreOffice 3.3.2 for Foundation. For one, it’s not approved members will have the sponsors, and seats inside will future for our Community.” that.” Release 3.4.0 is currently yet known if Oracle will set up right to vote on the various seats not be voted on, but are based on That said, there’s nothing stop- scheduled for delivery on May 31, a new open source foundation and roles within the Foundation. recurring contributions either ping corporations from becoming according to the site. for OpenOffice.org, or simply So far, we have received about with resources or money.” community members and running The Document Founda- embrace LibreOffice. 100 applications in just 24 hours. This distinction has been for election, he said.

12 I May 2011 I ComputerWorld Canada ITWorldCanada.com • ITBusiness.ca CYBERESPIONAGE THREATS ARE REAL... And Canada isn’t immune. A recent cyberattack reached computer systems at the Canadian government’s Finance Department and Treasury Board in an attempt to capture passwords for government databases. With the intent to steal classi ed information, the hackers, alleged to be based in China, also enlisted spear phishing emails that tricked recipients into opening seemingly innocuous documents encoded with malware. What can we learn from this attack that will help us prepare for future onslaughts? How do we successfully defend against new and unknown threats? Attend SC Congress Canada and hear real-world practitioners discuss these and other timely topics.

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twitter.com/scmagazine facebook.com/SCMag N SAS Global Forum

global conference is to explore Twitter, iPad will how the company can automate this data define future of SAS collection and use social analytics to improve customer By Rafael Ruffolo Another tablet-optimized app, focused solely on developing new engagement. n LAS VEGAS — The push to- SAS Retail Space Management, al- user interfaces geared to mobile. Vic Moschitto, director and The ward mobile and social analytics lows retailers to look at underper- The biggest hurdle for SAS head of decision support and company hopes will be the key theme for almost forming items in real-time through could be getting large enterprises management at Scotiabank, said to solve this gripe every future product announce- a 3D view of their store shelves. excited about social and mobile his bank is interested in exploring by developing new ment from SAS Institute Inc., an After drilling down and identifying analytics. how to move BI to its mobile tools — such as the company’s executive with the Cary, N.C.- action items, retail managers can Lou Costa, director of service workers and how to tap into the tablet-based executive briefing based company said. actually use the app to interact performance for Bell Canada’s social media space. app — geared toward front line “For every single solution with the back-end system and field services unit, said the “The bank has to manage its managers and workers. we have, we’re thinking about change their order information. telecom giant’s field technicians reputational risk,” he said. “We Carl Farrell, executive vice- whether there’s a mobile applica- The company also showed off have all used wireless devices and want to make sure we don’t get president for SAS Americas, said tion we can do and what it’s going SAS Conversation Center, a soft- laptops for years. And while the blindsided by something that the successes of early adopters to look like,” said Jim Davis, ware tool that can analyze hash iPad might seem to be the next grows out of social media and could also help sway organiza- senior vice-president and chief tag traffic on Twitter and use logical step, Costa said the form isn’t captured quickly enough.” tions currently on the fence. marketing officer at SAS. company-specific taxonomy to factor is a poor fit for the daily Moschitto said a major reason One of its financial services Speaking at the SAS Global determine negative and position grind of Bell’s road warriors he attended the SAS event was customers is combining social Forum 2011 in Las Vegas, Davis sentiments. The product can also “A lot of technicians need a to get a better handle on how media platforms with its trading hyped the company’s new Social route specific Tweets in real-time form factor that has ruggedness other organizations are using the platforms. “Traders are basing Media Analytics Executive to customer service personnel, to it,” he said, adding that many social media data they collect their strategy for the day on Briefing app, which he showed in order to directly reach out technicians get into manholes and for marketing, pricing and risk (social media),” he said. off to audience attendees on an to a Twitter user who might be other potentially dangerous areas. management. Another customer, an un- iPad 2. The app, which is part unsatisfied with your brand. In the realm of social network- Costa’s one pet peeve with SAS named Las Vegas hotel, is trying of the company’s growing social SAS CEO Jim Goodnight ing analytics, Bell is currently is the reporting platform that to build a profile of their upcom- analytics portfolio, allows execu- said the company is banking so monitoring sites like Facebook is difficult to roll out to mass ing guests before they check-in. tives the ability to drill down into heavily on both social and mobile and Twitter manually. But, Costa users. “For field technicians, for “They will look for you every- data and charts on brand image, analytics that it has formed a new said, one of his primary reasons example, it’s not very interactive where and pick up on your likes social trends, and sales figures. 350-employee R&D unit that is in attending this year’s SAS for them,” he said. and dislikes,” Farrell added. SAS shows off analytics for HPC data jobs By Rafael Ruffolo analytics problems within minutes or by breaking up the task and running down seasonal clothing items across price optimization. n LAS VEGAS — SAS Institute seconds as opposed to weeks or days. it in a parallel, shared memory various regions is an impossible task Chris Vukich, vice-president of Inc. unveiled new software for high The product will be geared toward environment, he added. without heavy duty analytics, said pricing at Jacksonville, Fla.-based performance analytics which will verticals such as health care, retail, Processing a billion rows of data, Brian Leinbach, senior vice-president grocery retailer Winn-Dixie Stores work on EMC Corp.’s Greenplum Data government, pharmaceuticals and which could haven taken up to 20 of systems development and ap- Inc., said one of the most difficult Computing Appliance family. financial services. hours, can now be completed as plications at Macy’s. He added that challenges for any technology or Showcasing the new product at Keith Collins, senior vice- quickly as eight seconds, said Collins, the company is even culling weather business leader tasked with high this week’s SAS Global Forum 2011 president and chief technology adding that analytics should never data in different regions of the U.S. to performance analytics projects will be in Las Vegas, the Cary, N.C.-based officer with SAS, said the software be limited to the type or size of data a determine how to best price its knit to gain corporate support. business intelligence giant said that is a “game changer” for in-memory company is analyzing. products in the winter. “For associates with 30 or 40 years bringing high performance analytics processing. Moving beyond in- The new software is part of the Other large retailers were also in of tenure, when you ask them if they to a data warehouse appliance memory databases, the software company’s larger high computing attendance at the show. Jody Crozier, use analytics, they’ll say ‘Sure, I use could allow analysts to run massive can handle complex analytics jobs portfolio, which includes in-database divisional vice-president for merchan- Excel,’” he said. analytics, grid computing and in- dise solutions at Matthews, N.C.- At Winn-Dixie, Vukich opted memory analytics. It will be available based Family Dollar Stores Inc., said against undertaking a one-off pricing on EMC Greenplum appliances in the that until recently his organization has optimization project and decided to fourth quarter. been run like a national chain with a package together a comprehensive SAS also announced a partner- “one-size fits all” approach across its “science of retail” plan, which showed ship to bring its high performance 7,000 store locations. how analytics could help revamp the analytics software to the Teradata With analytics technology from entire product pricing scheme. appliance. SAS, Crozier said the company has “When we presented the whole One company which has shown a changed its approach and started thing together, we were able to get major interest in high performance laying the foundation to do localized senior executives to buy-in,” he analytics is U.S.-based retailer Macy’s assortments of its product displays added. Inc. The retailer, which showcased its and store layouts. The retailer is One competitive advantage that partnership with SAS at the confer- analyzing data to determine the analytics has brought to the retailer ence’s opening session, has worked various needs of customers based on is the ability to more effectively with SAS to build a high performance factors such as urban versus rural, classify product demand across markdown optimization solution. income, and the ethnic makeup of the the country, right down to the city Macy’s is using the analytics tools surrounding area. level. For example, the company to crunch data from more than two “With 7,000 stores, this couldn’t be has discovered plantains should be million clothing items across 800 executed manually in one spread- grouped as a high demand product in store locations. sheet,” he said, adding that the next Miami, but a lower demand product Determining how to best mark- big analytical project to tackle will be in nearby Jacksonville.

14 I May 2011 I ComputerWorld Canada ITWorldCanada.com • ITBusiness.ca N Canon scanners add authentication By Rafael Ruffolo scanning devices, a mobile worker Stahl said that printing vendors “They could integrate and Printing solutions provid- n Canon Canada Inc. has sitting at a health care conference such as Canon should consider leverage fingerprint scanning ers will also need to continue released a new set of network in Las Vegas is most likely going extending features like remote further down the stack,” he pushing features and services scanners, one of which features to use a non-corporate approved management and fingerprint said, adding that his ThinkPad that allow companies to roll fingerprint authentication method to scan or print their authentication to mobile devices notebook comes equipped with a out scanning services that take capabilities, document encryp- documents, Stahl said. such as tablets or laptops. fingerprint reader. advantage of the cloud. tion and a slew of file sharing options. The ScanFront 300 and 300P devices are aimed squarely at security-conscious enterprises looking to manage and track the documents their employees scan. Both models come with management software that give IT managers the ability to centrally view device configurations, roll out updates and backup or restore device settings. Gary Hanstra, product marketing manager at Canon, said the small devices can be rolled out to individual users or business Almost 8 of 10 Canadians use Social Media at least once a month. units to better facilitate scanning in today’s decentralized office environments. Both scanners can also allow users to distribute their Your Business Can’t documents to a variety of destina- tions, including scan-to-e-mail, scan-to-folder, scan-to-USB, and Afford to be Anti-Social scan-to-FTP. On the security side of things, both devices come with device Making sense of Social Media Strategy, Management, Implementation and server authentication and May 6 - June 3 • Sept 2 - Sept 30 • Oct 14 - nOv 11, 2011 document encryption options. The 300P model adds the ability to require fingerprint authentica- ABOUT THIS COURSE: COURSE INSTRUCTOR: tion before any scan job. Making Sense Of Social Media - Masters Level I course gives business, communications, Dr. Cindy Gordon Hanstra added that both de- marketing and It practitioners the strategic and practical approaches to excel in social media Cindy M. Gordon – vices contain no internal memory applications to support: customers, employees and partners. author, CEO of Helix drives, which will ensure that Commerce International a lost or stolen device does not this course clearly links social media theory with practical and proven ROI case studies and Inc, and adjunct profes- addresses: the roots and definitional constructs from leading practices for both profit and non sor at the University of contain any classified or sensitive profit organizations. Key areas covered include: blogs, micro-blogs, crowd sourcing, social book- Waterloo’s Stratford documents. marking, social networking and wikis. Institute for Social Media Executive Training Canon Canada said the sharing – specializes in business innovation and and security options make WHAT WIll YOU lEARN WHEN TAkING THIS COURSE? growth strategies that leverage next genera- the devices a good option for tion business models. Learn more about Dr. • Approaches & Tools – clearly define appropriate use and benefit of social media tools such Cindy Gordon. manufacturing plants, financial as blogs, bookmarks, cloud sourcing, collaboration tools, micro-blogs, social networking, offices, legal teams, and health wikis and virtual worlds, and have leading applications and case studies for each of these COMMENTS FROM RECENT GRADUATES care facilities. toolkits. Finally, I have practical case • Trends – learn the latest trends and historical roots that shape digital social media. But for at least one industry examples with proven ROI analyst, the devices do not ad- • Relevance – learn how to target relevant tools for communication in a digital social media strategy. messages to help me sell this dress some of the mobile printing • Adoption – develop a social media implementation plan using a proven planning template internally. needs that have arisen in today’s to ensure delivery and implementation effectiveness. • Implementation – design and develop effective digital social media organization, gover- cloud-driven world. I really liked the templates to Darin Stahl, a lead analyst nance and measurement practices. help me develop a social with London, Ont.-based WHO WIll BENEFIT FROM TAkING THIS COURSE? media plan - practical and Info-Tech Research Group Ltd., Leaders in Business Strategy, Marketing, public Relations, It Strategy, Digital Social Media, proven. said that while Canon’s scanning education and training, and content Management. devices are impressive, they fail OW to address the current “bring your N own computer” trend that is gain- Register now: www.techlearningspace.com ing steam in many enterprises. EGISTER “Users want more flexibility and R the ability to print from anywhere,” he said. “The Canon solution is BROught tO yOu By paRtneRS interesting, but it doesn’t necessar- TECH ily solve the cloud issue.” ® LEARNING SPACE No matter how many security features vendors bake into their

ITWorldCanada.com • ITBusiness.ca ComputerWorld Canada I May 2011 I 15 W orldview Opinions and Commentary

In fact, it was everyone but : the thread the politicians who managed to leverage social media successfully Re: Social media a must during the campaign. for IT service manage- Members of the press follow- ment: analyst ing the campaign were all over By Lisa Banks Twitter, offering real-time, if April 1, CIO abbreviated, coverage. It was a balance between the unmediated OK, so let’s all encourage all em- (by virtue of its immediacy) and ployees in companies to use Twitter the mediated (as in, mediated by (Facebook, etc.) at work because years of experience and journal- they use it in their private lives? And istic standards), and of straight the goal here is what? Productiv- fact, opinion, debate, humour and ity, happiness, a “hip” corporate calling out. culture? I’m missing it. Issues of freedom of expression That’s like saying to companies were front and centre, too, thanks 10 years ago, migrate to Hotmail to Elections Canada’s warning and MSN because that’s what that anyone tweeting election people waste their time (on) after : the ComputerWorld Canada view results from the east before the work! Complete nonsense. close of polls in the west. Some Absolutely ridiculous! Twitter vowed they would tweet regard- and Facebook and other social less, and some vowed they’d tweet media is frankly VERY scary to IT inaccurate results. because it’s external, can’t easily be Canada’s first social Activists from outside the controlled and a great vector of at- party structure, from party-line tack for Black Hats. Some of us also “citizen” bloggers to ShitHarper- hate proprietary systems. Systems Did.com, contributed their two with closed ecosystems. media election cents, with varying degrees of What I see in well-run compan- elegance, humour and credibility. ies are marketing departments her with Liberal leader Michael And we saw the first candidate well-tuned to social media, but During the 2008 U.S. presidential election Ignatieff on her Facebook page. propelled into candidacy by everyone else tends to communicate campaign, and the party primaries that A Green party candidate in virtue of his social media cred. internally on internal systems (or British Columbia resigned over a Christopher White, a University private clouds) for corporate com- preceded it, the Barack Obama machine favourite quote on his Facebook of Alberta student, ran as an in- munication. What these fools are created a political revolution. page raised a furor. Candidates dependent in Edmonton-Strath- recommending is moving corporate flocked to Twitter, then didn’t cona, largely on the strength of communications to social media Bolting together social media election will be over. While all the update much. At least campaign his Facebook campaign to stop ... So a Twitter-like internal system components and demonstrating major parties have opened their trail photos and video made it the prorogation of Parliament by might be beneficial, but encouraging an understanding of notions eyes and arms to social media, it’s to Facebook and Web pages. Harper last winter. employees to connect to social like branding and engagement not quite the inspiring story that (Interestingly, the photo section So, no, at press time, this media from inside of work is like en- allowed the Obama campaign to the Obama victory was. of the Conservative party Web hadn’t been the epoch-making couraging them to play Angry Birds raise funds, organize locally and, Social media-wise, the cam- site exclusively features pictures social media election we’d an- all day on their smart phones! most importantly, get out the vote paign hasn’t been about engage- of Harper on the campaign trail; ticipated. But if we judge by the “Is that Twitter that you have on in a key demographic that had ment so much as alienation. A the Liberal Web presence is metric of voter turnout, it can your screen all day?” “Yes boss, I’m been staying away from the polls university student was denied similarly dominated by Ignatieff, only be considered a success. A getting help from IT.” in droves. access to a rally for Conservative though it’s not as obvious because vast improvement over last elec- If you are an IT decision-maker, By the time you read this, leader Stephen Harper after a the material is mixed in with tion’s is almost guaranteed — its do your own research. > JM Canada’s first social media federal campaign aide spotted photos of video clips and ads.) was the lowest on record.

: blogosphere magazine’s strategic marketing blog iPhone was keeping a SQLite database hours, an iOS device’s stored geodata said at first he thought the issue of the iPhone’s location (Wi-Fi-based gets anonymized with a random string By Dave Webb would meet with a massive yawn from location, cell-based or GPS) and of numbers, and it gets transmitted to editor, ComputerWorld Canada consumers, continued coverage in (some) other information,” wrote Axelle Apple in a batch. Apple says it keeps [email protected] the mainstream feuled the fires. So at Apvrille on the FORTINET security blog. all this data in its own database, so some point, naturally, U.S. lawmakers “This issue has recently re- it can provide you quicker and more had to get involved. surfaced as two researchers, Pete precise location services.” “Both Sen. Al Franken (D-MN) Warden and Alasdair Allan, wrote a Well, that makes it alright, then, Now on iTunes: Every and Jay Inslee (D-WA) want Apple to MacOS tool to generate maps from doesn’t it? Apparently not. address concerns about the recent the locations recorded in that data- “But the problem remains that there move you make discovery that iPhone builds an base, and are presenting this at Where is no reason for that geo data to remain ongoing file that records wherever a 2.0 in San Francisco (April 21).” on your device after it’s transmitted to n Is your iPhone tracking that where you are, have been and user goes,” he wrote. “And now that And, according to Brian X, Chen Apple,” they continue, noting that while your every move? It appears so, frequent can all be accessed at any politicians have identified it as an and Mike Isaac of WIRED, it’s not Google does collect geographic data, according to data scientist Alasdair given time with a mere sync,” writes opportunity to attract publicity while tracking your every move ... technic- it’s anonymized and untraceable, and it Alan, who announced in April he’d Safon Floyd on the OPTIMUM 7 blog. expressing concern, the story could ally. It only collects data when you’re doesn’t stay on the phone. found a file with time-stamped loca- “Anyone who opens the file that backs end up taking on a life of its own and using a location-based service. “Bottom line, this data shouldn’t tion information, which is shared with up your sync can scroll through and force Apple to react.” “Whenever you use an app with a stick around on your iOS device, any device it synchs to. see your entire location history. Let’s Turns out, though, this develop- location service — the Yelp app, for because it does nothing but put you “According to The Guardian, the file just hope that you’re not on the run or ment is neither as new nor as simple instance, to find nearby restaurants at risk,” they write. “You should care that saves your every location con- have a stalker pending because in that as blanket tracking of users. — the iPhone gets information about about that, because this problem can tains latitude and longitude on your case you’re as good as caught.” “Some time ago, a security re- nearby cell towers and Wi-Fi access be and should be fixed by Apple, and iPhone with a timestamp which means While Marc E. Babaj in FORBES searcher, Alex Levinson, found out the points, and stores the info ... Every 12 you should demand that.”

16 I May 2011 I ComputerWorld Canada ITWorldCanada.com • ITBusiness.ca W Rank the worst of the cloud’s 7 deadly sins What RIM should really n Cloud computing is not be whining about the devil, but apparently temptations abound. n In a New York Times The transition RIM is refer- My colleague Anthony Savvis interview recently, Reseacrh ring to is the move toward at Computerworld U.K. recently in Motion Ltd. co-CEO Mike the tablet market. But I’d wrote about a report from the In- Lazaridis called out financial view this as the move toward formation Security Forum (ISF), analysts and media pundits an increasing focus on the which has identified the “seven for their negative sentiment consumer market away from the enterprise market. deadly sins” of cloud computing : computerworld on the BlackBerry brand. implementations in a new report, “Why is it that people don’t That shift has actually by shane schick and has offered guidance on how appreciate our profits?” Laz- been occurring for years : mobile watch to tackle them. Schick is the editor-in-chief aridis asked. “Why is it that now, and has included some The “Securing cloud com- of IT World Canada. people don’t appreciate our sub-par releases, such as the by rafael ruffolo puting: addressing the seven [email protected] growth? Why is it that people BlackBerry Storm and Torch Staff Writer, ComputerWorld Canada deadly sins” report aims to help don’t appreciate the fact that phones. These unsuccessful [email protected] organizations move quickly to proper management of the classifica- we spent the last four years forays into the touchscreen developing business-oriented tion, storage and destruction of data. going global? Why is it that market, plus the delayed as its developer community. systems to securing cloud Conceit: Belief that enterprise people don’t appreciate that arrival of the Waterloo, Ont., Apple was able to take over services. infrastructure is ready for the cloud we have 500 carriers in 170 company’s tablet offering, the tablet market because The seven deadly sins outlined when it’s not. countries with products in have rightly painted RIM as a its developer community was in the ISF report are: Complacency: Assuming 24/7 almost 30 languages?” “me-too” vendor. making a ton of killer apps Ignorance: Cloud services have little service availability. The smart phone maker’s All the hard numbers show that needed more screen real or no management knowledge or Some of these so-called sins other CEO, Jim Balsillie, also that RIM is growing far more estate. It’s a pretty bad sign approval. could cause problems on a cloud reacted to the growing sea of slowly than Android and iOS for RIM’s PlayBook when one Ambiguity: Contracts are agreed project, but which would actually BlackBerry haters. “No other in the smart phone market, of the selling points is that the without authorization, review or cripple an organization’s ability to technology company other but more than that, develop- device can run Android apps. security requirements. succeed with this approach to IT? than Apple has successfully ers have largely stayed away So instead of asking why Doubt: There is little or no assurance Choose your top sin and explain transitioned their platform,” from the platform. people don’t appreciate what regarding providers’ security arrange- in the comments below my blog he said, adding that the move I’ve written this before, but it’s done in the past, RIM’s ments. posting at http://myi.tw/S5 any is almost never done and is it’s worth repeating. Going leaders need to start asking Trespass: Failure to consider the recommendations to deal with it. way harder than many people forward, a mobile device com- why developers are still stay- legality of placing data in the cloud. Best comment gets a movie pass realize. pany is only going to go as far ing away. Disorder: Failure to implement from Cineplex Odeon. Defining the costs of an TI project n Defining the benefits of quantified in dollars in potential if the promised benefits have been performed. All I can say here is an IT project is a different issue from saved salary costs. The problem realized. This can make business that, like all estimates, stating defining costs (see “What makes a today, however, is that all the people even more wary of putting your assumptions and having project valuable,” April 2011, page obvious automation projects have their names to what is and should them agreed to as the basis of 15); the latter may not be easy to probably already been carried be treated as an estimate. your estimate is crucial. If reality calculate, but it can usually be done. out at your company. This leaves In the end, however, some proves that one or more assump- However, benefits are usually in the smaller or less obvious cost-cutting dollar value of benefits needs to tions turn out to false, then mind of the people who want the pro- projects (taking orders on-line be proposed and agreed to, if everyone involved in the project ject done, and generally are not easy : enterprise insights saves on paper costs... whoopee!), a cost-benefit analysis is to be shares responsibility. to get defined and get a dollar value or projects that are expected to assigned to them. by david wright increase revenue/income. Wright has spent more than In fact, the definition of The question becomes: How benefits for IT projects does not 25-years in IT as a programmer, much will such a project contrib- exist as a recognizable discipline. analyst and architect ute to increased sales of products If you go searching for it, what you almost always need those and/or services? This is difficult you will always get is the answer people as the business experts for to predict, and most business that business sponsor/owner has the business scope of the project. people are leery of attempting to to tell IT what the benefit is. I wrote many project proposals do so. Just like IT Project teams In the early days of IT projects, that had reduced manual effort are held to a project estimate or the stated benefit was usu- as the prime benefit, but further be considered late or costly, busi- ally the automation of manual described these savings as ness people who estimate revenue effort; this was not always as allowing the enterprise to take increases can be held to task if simple to propose as it sounds, on more business without adding it is perceived that the expected because automation usually was more people, or freeing up people increase did not materialize. An translated into reduced head to do new more valuable work interesting corollary development count for the business. If the staff for the enterprise; reduction in is the increase in the number of in the area affected by a project headcount was never mentioned. companies that are evaluating Why is the 700MHz spectrum auction important? Watch the video at perceived it could lead to layoffs, However, automation of manual projects some time after they http://myi.tw/Td or visit our video archive at video.itworldcanada.com. this could kill a project because work as a benefit could usually be complete (six months or so) to see

ITWorldCanada.com • ITBusiness.ca ComputerWorld Canada I May 2011 I 17 IT business Strategies to improve operations, manage complexity and reduce costs SPRAWL or STALL By Kathleen Lau How virtualization projects get out of control, and how you can stop it

or any IT depart- management tools are built for failing to account for potential skills, which are usually a little ment, the first visibility into physical environ- hurdles down the road. Instead, more costly, Mann said consult- 20, 30 or even ments. But virtualization is a IT departments often get caught ants are a viable option while 40 per cent of curve ball that presents a new set up in the glamour of virtualiza- staff get up to speed. “Skills are physical servers of challenges that IT depart- tion and the golden promise of a definitely an issue,” said Mann. are the easiest to ments are often not prepared for. massive ROI. virtualize. But Mann said that laying out Server Sprawl after that, many virtualization Server Stall a solid strategy at the outset On the flip side, a virtualization Fstrategies grind to a surprising It’s not unusual for IT depart- should entail certain corner- strategy can go wayward when halt in the face of unexpected ments to either slow down or stones including business the ease of creating virtual hurdles such as server sprawl stop a project mid-way in order leadership buy-in, a recognition machines results in the loss of and server stall. to reorient themselves. But that a virtualized environment is management. While both problems manifest when it comes to virtualization, complex and will incur costs, and “One issue with virtualization themselves quite differently, at taking a breather for a necessary a plan to develop the appropriate is it’s just so darn easy to create a the root of it, a flimsy virtualiza- re-assessment is a sign that the skills in-house or bring them in server,” said John Sloan, tion strategy is to blame. The IT organization is pulling back from outside in order to support lead research analyst with lack of visibility into how the IT on its virtualization strategy, going virtual. London, Ont.-based Info-Tech infrastructure is slowly turning said Andi Mann, vice-president But for those enterprises Research Inc. into a virtualized environment of virtualization product market- that are already along the Deploying a physical server is one sure-fire way to lose direc- ing with Islandia, N.Y.-based CA path of virtualization and find entails requirements gathering, tion, thinks Ratmir Timashev, Technologies Inc. themselves stalling, Mann said a hardware procurement, con- president and CEO of Veeam “Virtual stall is just typical of reorientation of efforts will mean figuration and deployment. But Software Inc. big projects in IT,” said Mann, a shift in mentality. Move away Sloan said that the traditional “They don’t have enough tools formerly an IT analyst. “They from focusing solely on server lengthy process of defined steps to manage this and that’s where can get out of control a little bit.” consolidation and start looking doesn’t happen with virtual virtualization projects fall,” said The issue, according to Mann, at optimization and automating machine deployment. Timashev. is “barriers of scale.” ROI is the IT environment. As a result, this causes ac- A recent study, commissioned easily reaped when virtualizing Proper virtualization manage- countability problems for by the Columbus, Ohio-based non-disruptive systems, such as ment is an equation of technol- IT departments who lose vendor of virtualization man- test and development servers. ogy, people and process. Mann control of virtual machines. agement tools, found that 49 But the real challenge is when said to scrutinize processes that Sloan said some server instances per cent of global IT leaders of IT departments want to extend are eating up valuable staff time, may continue to run when medium-sized companies have that reach and start virtualizing such as provisioning or tracking they’re not needed, which trouble resolving IT issues as a mission-critical applications in inventory, and automate those impacts the efficiency of the result of lack of visibility into the absence of resources and the mundane tasks. entire environment. virtual environments. Moreover, right talent. Getting the right skill set is Dealing with server sprawl, 45 per cent reported poor It’s less easy to devise a necessary to manage the virtual said Sloan, requires going back visibility was slowing adoption of strategy that will scale to the environment. While some enter- to the basics and remembering virtualization. entire enterprise, said Mann, prises may not be able to afford that virtualization doesn’t add Timashev said traditional who has seen many strategies to bring onboard virtualization capacity; it allows for flexible

18 I May 2011 I ComputerWorld Canada ITWorldCanada.com • ITBusiness.ca allocation of existing resources. The Prairie South School provide to users was an import- environment. Then, the more ment, which is as important as And, while the goal is to share Division in Moose Jaw, Sask., ant element of the strategy. mission-critical systems, such ever considering organizations a pool of compute and storage started on a path to virtual- A cautious and well-planned as payroll, human resources and are starting to build internal capacity, Sloan said, whether ization three years ago. The approach was key, especially given student information will follow. clouds. virtualizing or not, the infra- division’s IT department, which budget and support limitations. But Stewart does acknowledge In short, management is about structure should be segmented supports 40 schools, 7,000 Among the first steps for Prairie how easy, in the absence of a reducing risk and reaping the into service tiers for better students and 1,500 staff, man- South was to ensure IT staff was solid strategy, it can be for any most value from your capacity. control. aged to avoid the issues of server trained to maintain the virtual- IT department to fall prey to Planning is about laying the For instance, the mission sprawl and stall, according to its ized environment. Virtualization server sprawl and stall. “You foundation for future capacity critical tier means highly avail- IT manager Barry Stewart. was applied to non-disruptive can run into the situation where requirements three to five years able, good processing capacity, “We took baby steps along the operations before shifting to more everybody wants a server or from now. and locked down in terms of way,” said Stewart. mission-critical ones. service out there and you eventu- Virtualization, while won- ability to add virtual machines. Going virtual, for Stewart, After having successfully ally will end up eating all your derful, will only magnify the Lower tiers would mean lesser wasn’t just about saving data virtualized the low-hanging resources,” he said. absence of capacity planning concern about availability and centre rack space and electricity. fruit, Stewart said the next step, At the core, Sloan said, the and management, said Sloan. performance, yet have more cap- The level of service the IT this summer, is to move the problem comes down to “It doesn’t magically create acity to add virtual machines. department would be able to Exchange server to a virtualized capacity planning and manage- capacity,” he said.

ITWorldCanada.com • ITBusiness.ca ComputerWorld Canada I May 2011 I 19 IT Blogging Idol 2011: What you’re missing We’ve invited our readers to take advantage of our blogging platform and sound off about the issues in information technology today. At the halfway point of the contest, ComputerWorld Canada took stock with a few representative postings (edited for space where necessary). Visit blogidol.ca

Is everyone a leader? My Life 2.0 Don’t read this post!!! By Don Sheppard By Ron Van Holst By Kevin Pashuk I’m coming to the end of my time allocation for the In ‘My Life 1.0‘, I began in the telecommunications You are instructed not to read this post. Reading this second Blog Idol topic – Strategies for inspiring, motiv- industry, although it didn’t feel too much like telecom- post will result in the most severe penalties known to IT ating and leading IT staff. I think the posts so far have munications at first when you’re designing an I/O card personnel — from restrictions on your Internet access, mostly been about leading and less about inspiring and a chip to go with it and these are embedded inside constant monitoring of YOUR Internet activity, not and motivating (I could be wrong on this). What are the the switching fabric of a large telephone switch. being allowed to speak, message or even think of things traits of a good leader? I ended up working on the hardware design of three that do not pertain to your job. Repeat offenders will For inspiration on this I went to Google, of course, generations of that product, designing several chips have the most dire of consequences – the substitution and found a Web site called “Leadership 501.” This and doing a fair bit of system modelling and simula- of tofu in your diet to replace bacon. Web site suggests that the five key leadership traits or tion. That product saw deployment in thousands of If you made it this far in the post, you are a rebel (like 99 qualities are: telephone central offices around the world. I went on per cent of the working population) and likely knew I could to be a development manager of a firmware team for threaten you with all kinds of evil and vile things, but would Honest a breakthrough product that merged switching and have absolutely no way to enforce these rules. You are Forward-Looking transmission equipment, resulting in another product smart enough to figure that out, so why do you think differ- Competent that sold globally, generating over $1 billion in revenues ently of your users, or if you are a manager, your team? Inspiring in its first year of production. I have come into two organizations where the “rule Intelligent My work began to feel more like IT when I landed in an book”, aka. the “IT policy manual,” is filled with arcane architecture group developing multi-vendor customer rules that could not ever be enforced. These rules typ- I can see that this would be a valid set of traits for solutions for voice, video and high speed data services ically fell into one of two categories. They were created a leader, but might not be universally accepted as the over a variety of wireline access technologies. When the when “somebody” abused common sense (e.g. calling only success factors. I’m also driven to ask the ques- bubble burst in 2001 I lost my job at a wonderful em- home to their overseas parents on a daily basis from tion: Is leading IT any different from leading anything ployer and for both personal and professional reasons, their work phone) and instead of reprimanding the per- else and, hence, the traits would be different? I wonder it was as if my life was starting over. son, they created a rule (i.e. NO personal phone calls!). if Stephen Harper or Barack Obama could be inspiring, In My Life 2.0, I became a consultant and worked The second category of rules are the ones created for motivating leaders of an IT department after they have with several different start-ups doing a wide variety of the sheer benefit of the IT team, not the end user. (e.g. finished leading their countries? Or does it take some things, eventually becoming an employee with a well- NO service if you don’t jump through several hoops, I other qualities than those they have demonstrated as funded start-up that was building a unified computing don’t care if your monitor is on fire!). politicians to lead in the IT world? product targeting at the high performance computing There is a third category of policies and processes Another question – and the main topic of this post: Is (supercomputing) market. that are legitimate, but they tend to get lost in the everyone a leader in their own sphere of influence? My I learned Linux the hard way, by reading man pages “silly” rules. hypothesis here is: no matter what level you are at or and scripts written by others in order to build a test There is hope. whether you have people reporting to you, we should all cluster and begin building up a suite of performance I would suggest that you review your IT policy try to be leaders. Possibly you are only leading yourself analysis benchmarks for the system we were building. manual. Not just you, but collect a group of willing users to the end of a task, or possibly you are a project I was able to run and publish many industry standard and strike a Silly Rules Committee (SRC). Together, manager leading a matrix-managed team, or even the benchmarks on this new product, getting superior you can review each policy and determine why it makes CIO of the U.S. government (the article says he has an results than the leading Tier 1 supercomputing hard- sense to leave in the binder. If you cannot pass the $80-billion budget). In all cases, you would benefit by ware vendors. Excellent results notwithstanding, that “reasonable” test, turf it. You will save a lot of trees and being inspiring, motivating and visionary. You would venture didn’t make it to profitability, adding to my list create happier users and employees. also be more effective as an employee if you had all the of employers now only historical artifacts. If you treat your team like the adults they should traits listed above. I’ve chosen to stay in IT as a consultant, even though be (Nerf wars aside), and give them a common sense So, perhaps our goal shouldn’t be to “delegate” for a while prospects for good work looked grim. I’ve structure to work in, you will be amazed at what a small leadership upwards to the guy at the top. Perhaps the learned a great deal, and enjoy the fast pace of new group of dedicated people can accomplish (Thanks true vision is for all of us to cultivate the traits of a technology development. But it’s more than just about Margaret Mead). leader and demonstrate it by leading each other by set- cool new products and technologies, it’s about deliv- I’m not against rules, but if you want an innovative or- ting good examples for others to follow. ering services with business value. We learn from our ganization that can be responsive, create your SRC to get successes and even more from our failures. Reading and rid of the silly rules, then put in the policies and structure writing blogs helps bring this experience to light, taking to allow your organization to be nimble, to be secure, and what we’ve learned and applying it to each new chal- be in compliance with regulatory requirements. lenge. Wise use of IT holds the key to greater productiv- The large organizations are using Six Sigma to build ity and competitiveness, and it’s a powerful tool in the efficiency into their processes. Use Six Sigma tools if innovator’s toolbox. you have them, but a SRC is a good start.

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calls and set up face-to-face Career watch: Honing meetings. People who work with technology sometimes have all the your job-hunting skills skills needed for an available job, but not the skills needed to get through an interview Kathryn Ullrich, executive search consultant and successfully. How can they author of Getting to the Top: Strategies for Career improve in that area? When you develop products or Success, talks about job-hunting techniques services, you must think about the customer’s wants and needs. By Jamie Eckle techniques, agile methodologies organizations, and research So in an interview, think of your and analytical measurements for contacts at target companies. interviewer as your customer, What’s the No. 1 mistake improving releases.” In short, it Employers posting jobs on and focus on what’s important that job hunters make? wanted a specialist. LinkedIn will probably respond to him or her. (Hint: Study the Too many job hunters play the to your messages, but don’t count job specifications along with the generalist card, saying, “I’m good Are people getting the most on everyone reading LinkedIn key questions in your prelimin- at writing code” or “I do project out of social media as a messages. ary screening interview.) If an management.” Today, companies job-hunting tool? As for Facebook, you of course interviewer asks for an example aren’t looking for generalists; Many job hunters are leveraging want to network, but also be of a successful project, pick one they’re looking for specialists. Job social media effectively. Yet many sure to visit the Jobs section on that might be most relevant to his seekers, as a result, must develop others are attempting to get too Facebook Marketplace, where on key positions and organ- or her needs. For instance, if the a personal brand, distinguish much out of it, while still others you can search by keyword, izations delivered to your smart company delivers online product their skills and strengths, and aren’t doing enough. company name, job title or device. Use hash marks to search releases on a daily basis, don’t design their job search around My advice regarding the Top 3 location. Also, be sure to check for jobs, i.e., #job or #Java. discuss a software program with specific industries and organiza- sites is, first, to make LinkedIn your privacy settings. Corporate Finally, remember that a one-year development cycle. tions. Recently, for instance, a your No. 1 job-search tool on recruiters can, and will, peruse humans, not computers, do the Also, to prepare for interviews, well-known software company social media. Besides updating your page. hiring. Once you’ve done your create a list of common questions, was seeking an IT director your profile and looking at job With Twitter, you can follow research online, send personal e- develop a variety of answers, and “skilled in advanced testing postings, join groups, follow target companies, plus have news mail (messages), make telephone practice out loud. Women encourage IT departments ‘still not convinced’ by the cloud women to go into IT By Anh Nguyen delivering services with much more By Selena Mann Rightsleeve Marketing Inc. and Zee Big Bang, is a business-to- n When it comes to cloud speed and agility,” he said. n There are many member of the DWEN, hosted business entertainment Web- computing, a wide schism still exists More than 1,035 business and IT challenges for women in an event this week at her home in based company. between the IT and business com- executives were surveyed for the the IT industry, such as the Toronto for prospective DWEN It caters to arts and entertain- munities, a study has found. report, and the researchers also con- overwhelming number of men in members, among them IT profes- ment companies who are looking According to the first part of the ducted more than 35 interviews with comparison to women and a lack sionals. for professionals in the same field. “Cloud and the Future of Business; key cloud providers, system integra- of encouragement, according to Miller spent about 11-and- For instance, if a production com- From Costs to Innovation” report from tors and cloud service users. Gretchen Miller, a Dell Women’s a-half years working in the IT pany needs a camera operator in Accenture and the London School of The report covers the trends in Entrepreneur Network (DWEN) industry for Dell and most of the Italy, it can find them on the site, Economics and Political Science’s cloud computing that have been event attendee who previously IT people she dealt with were according to La Grassa. Outsourcing Unit, IT people still see taking place over the last two years, worked for the Round Rock, Tex.- men. “I think there’s a very steep issues such as security and privacy as and reinforces the view that cloud based Dell Inc. as a director of Encouraging more math and learning curve,” La Grassa said. a barrier to cloud adoption. computing is going affect IT at a product marketing. sciences in schools will help La Grassa has a background in “One of the very interesting fundamental level. Catherine Graham, the manag- encourage women to go into business and technology. How- findings was there was a clear gap be- “There is a need for IT to get with ing director of the Toronto-based technology, she said. ever, it is not just about women tween business people and IT people,” the program and understand the world Lucy La Grassa, the president understanding technology; it is said Andrew Greenway, global cloud is going to be different, and demand of two technology companies, about communicating what they programm leader for Accenture. a much more transparent and agile the Toronto-based Formidable are doing, and women are very “Business people said they didn’t method [of IT delivery] in the future. Technologies Inc. and Zee Big good at this sort of communica- see security and privacy as an issue “This is a major change in direction Bang, also works mostly with tion, she said. around cloud. IT people conversely for IT that’s going to impact every men as well. “I recommend women go into saw data privacy, lock-in and security organization, public and private, and it Formidable Technologies offers IT,” she said. However, many as much more of a problem ... They could be a long journey,” he said. three software-as-a-service (SaaS) women are reluctant because they also weren’t as convinced by the cloud Organizations are going to have to options: one for online video editing think it’s science-based and this as the business community, which has adapt to the changes and learn how to suites for film and television media, intimidates them. got increasingly frustrated with the manage the cloud services in a coher- the second for business intelligence “(IT) is not just about the speed of delivery of IT.” ent manner, in a way that delivers IT analytics to track, manage and mechanics, it is about what you Greenway said that it was the ex- to the business in a consistent and report carbon offsets. are accomplishing,” she said. tent of the gap that was shocking, and flexible way. The third SaaS is acting as a “The excitement comes after that the gap needed to be narrowed. Managing data in multiple systems Brightcove solutions partner offer- what you’ve accomplished. I Otherwise, business people, armed from different cloud service providers ing to change business Web sites think (IT) is an avenue that, with a credit card, can and will bypass and maintaining governance and from static to video capable ones. once women are in, they’ll IT to order the services they want. assurance of it, for instance, may be La Grassa’s other company, enjoy it.” “That’s going to shock the IT into challenging.

22 I May 2011 I ComputerWorld Canada ITWorldCanada.com • ITBusiness.ca M

technology, application development and HTML5, according to Five signs your IT career Foote Partners, an IT workforce research firm. “There are lots of opportunities in the service industry as a hybrid is stuck in a rut subject matter expert in lines of business or corporate depart- By Stacy Collett for the HR consulting firm. you’re certainly going to be sitting staff and not replacing them,” she ments, like IT HR, IT marketing n In December 2007, a “Managers are told that just X in a rut,” or the business may notes. “You should be compensat- or IT finance,” says David Foote, 49-year-old senior database percent of their people should get not be expected to survive, says ed in some way.” Some of Greco’s president of Foote Partners. “Get administrator at a Chicago in- the highest rating, forcing the bell Diane Berry, a Gartner analyst clients are finding creative ways a broader tool belt. That will give vestment firm decided he couldn’t curve on them. We’ve seen more specializing in IT workforce man- to reward overextended employ- you possibilities.” take it anymore. Excessive hours than 20 per cent of the workforce agement and retention issues. ees. “They’re not giving salary and oppressive management moved out of being rated ‘average’ In fact, in lieu of pay raises increases, but they’re giving them What You Can Do had taken their toll; he was or ‘meets expectations’ and into and bonuses, many companies a week’s vacation,” she says. Right Now also worn down by the fear and the lower categories. Managers have created career management If you feel like you’re in a rut but uncertainty of a financial crisis are making tougher calls on programs that help assure top You’re a telecommuter. you’re reluctant to leave your that threatened even the most rating people’s performance.” performers that they are valued 4. If you don’t work in the current employer, there are other revered institutions. His career In 2007, more than 50 per cent and encourage them to stay. same physical space as your boss, ways to reboot your career. “Look was officially in a rut. of employees received midlevel Some 64 per cent of companies that’s probably a sign that your for assignments that stretch the “I decided I had to get out performance ratings. By 2010, in the Mercer survey said they job could be outsourced, Van De boundaries of your current job,” of the investment community that figure had dropped to 30 per have increased their focus on Voort says. “Companies are going says Van De Voort. For instance, because they were killing me,” he cent. Consider also that many career development. If a company to keep sending jobs overseas” to the CIO gets requests all the time says. Was his work performance, low performers had already lost is interested in holding on to take advantage of cheap labor, he from department leaders to help the financial crisis or simply bad their jobs in 2008-09, so more a talented employee, “they’re says. “So if you’re a telecommuter, with the IT functions on outside management to blame? With productive workers were pushed having conversations about the you’re at more risk than if you are projects ranging from United his 50th birthday just around down to the lower ranks, Van De person’s career” or sending e-mail in a job where you regularly have Way campaigns to marketing in- the corner, he recalls, “I said to Voort adds. messages about career explora- face-to-face contact with your itiatives. HR staff may come to IT myself, ‘I’m only going to do this But don’t get too discouraged, tion programs to attend, says Van boss, colleagues and especially asking for help with new policy [job hunting] one more time.’ “ Mok says. The problem could be De Voort. with customers.” development, or the finance He had to find the right fit. temporary. “A low performance department may need IT assist- Today, many IT profession- rating is not necessarily an You’re doing two or Your specialized skill ance with procedure and strategy als are searching for the same indication of you personally, but 3. more jobs, with no 5. earns less than it did development. “Make clear to your answers. Should you stay in relative to the rest of the organ- reward in sight. five years ago. boss that you are interested in your current position? Ask for ization,” she explains. If you think you’re doing two jobs While no IT skill ever really dies, those cross-functional assign- a raise? Move to a new city? In but aren’t being compensated a number of specialties are earn- ments,” Van De Voort adds. tough economic times, it’s hard to You’re not being trained for the extra work, then you may ing less than they did five years Regardless of your circum- tell whether your industry, your 2. or reskilled, even in bad be in a rut, says Sheila Greco, ago. For instance, voice com- stances, the decision to stay put company or your own perform- business times. president and CEO of Sheila munications workers, including or move on is under your control. ance is to blame for your career Most companies that expect to Greco Associates, a recruiting telephony specialists, earn less Foote offers some tough love. woes. Here are five signs that will rebound from difficult times want firm in Amsterdam, N.Y. “I’m OK today because of the integration “If you see yourself as a victim help you tell the difference. to keep employees’ skills sharp. with people doing one and a half of voice and data. Another area — of a boss, a company, a slow “If you’re not getting trained, jobs during these down times, is Web infrastructure, where industry or the economic times You receive lower pay reskilled and refreshed, then but some companies are losing Web site administrators and — then you don’t stand a chance. 1. increases than your Web content specialists might Others with your same skills are co-workers. not command the same pay going to blow right by you,” Foote Even with limited budgets, more premiums they once did. says. Being in a rut, he says, “is a companies are paying to retain Relocation Quandary “That’s a case of supply rising state of mind that you can choose top performers. “They’re not to meet demand,” Van De Voort to have or not.” People who see willing to give out an average pay When moving might be the best way says. “There has been almost an the glass as half full “will rent increase for everybody to main- to get your career unstuck insatiable demand for people their house and put themselves in tain everybody,” says Lily Mok, So you live in a region of the country that isn’t recovering fast enough for to Web-enable businesses. Now an international job search; some an analyst at Gartner Inc. “In our your liking. Should you move? The answer for most workers today is no. we’ve backfilled those. But the have even moved overseas. You’ve survey findings, top performers in “People are not relocating,” says Sheila Greco, president of Sheila demand for Web application got to get up every morning, IT can get a four per cent increase Greco Associates. They either own homes that might be worth less today developers continues to be very go to work and be happy with compared to low performers, than what they paid for them, “or their spouse has a job that they feel strong.” Pay has also gone down what you’re doing. You have to [who receive] zero or less than good about,” she says. But if a great opportunity comes along, it’s worth for user, client and desk-side take control of your career,” says one per cent.” weighing your options, Greco adds. support professionals, because Foote. What’s more, companies have “One thing I’m telling IT people is that if you can get international many companies have outsourced The senior DBA from Chicago raised the bar even higher for experience, [do it]. If you have the opportunity to take on an international their first-level support. took that approach. Today he achieving “top performer” status. role, even if you only do that for a year or two, it will make you stand out,” The hot IT skills that will lives in Oklahoma and works as Over the past three to four years, Greco says. increase in value over the a DBA at an oil company. “I’m the percentage of employees rated “Also, don’t move sideways or relocate for a five per next six months respected, have access to the “below average” on performance cent pay increase,” she adds. “But if it’s 10 to 15 per cent, and beyond greatest technology, and I’m reviews has tripled, according to take a look at it.” are in the compensated well,” he says. He a 2010 Mercer study of more than And telecommuting may not be the best option. areas of received a 13 per cent bonus and 1,100 organizations. “Telecommuting is good for a while, but out of analytics, expects a pay raise of about 10 “Many companies have sight is out of mind,” Greco says. “If you want virtual- per cent later this month. He implemented forced distributions to climb the ladder, you really have to play the ization, also enjoys flextime and access to of performance ratings,” explains game. You can be the best worker, but if you’re security, lots of training. “I’m very happy,” David Van De Voort, principal not there, people don’t know you.” ERP, he adds, “and I’m here for the consultant in human capital mobile long haul.”

ITWorldCanada.com • ITBusiness.ca ComputerWorld Canada I May 2011 I 23 P ortfolio

: editor’s picks By Dave Webb editor, ComputerWorld Canada [email protected]

 Acer’s Honeycomb- based Iconia Tab A500 should be on the street by the time you read this. It’ll feature a 10.1-inch screen, 32GB of storage and 1GB of RAM, a dual-core 1GHz processor, and an Nvidia GeForce graphics card that delivers 720p high-definition on the tablet, and 1080p through its HDMI output.

 Toshiba Corp. will launch its first tablet computer in late June in Japan and at around the same time in global markets. The Android- based tablet has a 10.1-inch screen and will run on Nvidia’s Tegra 2 processor. The LED-backlit screen has 1280 x 800 pixel resolution, and the tablet will be equipped with front and back-facing cameras, and connectors for USB, Mini USB, HDMI and an SD Card slot. Networking will be via 802.11b/g/n Wi-Fi and Bluetooth 2.1. It has 16GB of storage space and 1GB of memory.

: the demo ambient light changes, those light, using more than 100 covered. Tracking the shadow cameras can have difficulty. LEDS in the 19-inch version. of each LED locates the object Touchscreen controllers with A microlensing diffuser touching the screen, giving ShadowSense touchscreen ShadowSense controllers bathe spreads light between the LED it a six- to eight-millisecond the entire screen in infrared paths so the entire screen is response time. By Dave Webb ogy officer Avanindra Utukuri n TOronto company said the solution can be built to Baanto International Ltd. virtually any size. The company has introduced a multi-touch is working on a 20-foot version touchscreen solution based on now. “electronic sundial” technology The problem with other that allows the screen not only large-format touchscreens, he to detect multiple touches, but said, is that they use cameras in also the width of the object the bezel to track and triangu- touching the screen. late a finger or stylus moving While it’s available as a stock on the screen. But if the object 19-inch package, chief technol- is moving too quickly or the

LEDs in the bezel flood the surface of the Watch the demo on touchscreen controller with infrared light. The Tech in Two Minutes: shadows created are triangulated to determine http://myi.tw/R7 the location and width of the touch.

24 I May 2011 I ComputerWorld Canada ITWorldCanada.com • ITBusiness.ca BROUGHT TO YOU BY

One site. Everything IT. Instantly ﬁ nd tech specs, accessories, and compare 350,000 IT products. www.youﬁ ndit.ca

NEW! TECH LEARNING SPACE sHARK tales

As seen on Twitter: Serenity now... From a hashtag that mashes up If you’re a software engineer or a computer pro- put that in perspective, even being a philosopher content management system lingo grammer and feel stressed out, here’s some good (at No. 7) is more stressful. (The least stressful news: No, you’re not. job, for those who are interested, is audiologist.) and 1980s pop hits: CareerCast.com recently released Still stressed out, even though you know you its lists of most and least stressful, shouldn’t be? You’ll get no sympathy My AIIM is true and those two positions cracked here. Four of the 10 jobs on the Blame it on the Twain Nos. 3 and 4 respectively on the list “most stressful” list are in of least stressful occupations. To media. When Devs Cry Wake me up before you upgrade I Think We’re in Plone Now And the hits just keep on coming at #CMS80sHits.

Don’t play this ... Wired UK reports the release of a new video game that brings a new dimension of reality. It appears to be a simple side-scroller for the iPhone, in which you play a free-runner who leaps between the top of buildings. That’s not so new. The wrinkle in One Single Life is that, unlike many adventure games in which your character can be killed multiple times with the only penalty being a This one must be real setback to a previous checkpoint or level, players get, well, one single life. Nigerian-style scammers have begun, kill her and You can practice on a simulation to get the hang of like other miscreants, have begun all of her it, but once you’re in game mode, finished is finished. monitoring the news to add another family Blow that jump, plunge to your death, and that’s it. element of social engineering to their should No next game. The app simply refuses to respond. frauds, rather than simply relying on she try Not sure how much uptake the game, designed by the old rich widow/disaffected civil to flee. Anthony O’Dempsey, will get. Fortunately, it’s free. servant template. But the revolt in In April, reports The Register, an that nation, she e-mail campaign surfaced purporting writes, gives her the to be from Safia Farkash Gaddafi. Yes, opportunity she’s been ... with this wife of that Gaddafi. waiting for. Forty per cent of the $25.7 New Scientist, in the mean time, reports that “the “I am Safia Farkash Gaddafi, million she has spirited away from her next generation of video game controllers will use Second wife of Muammar Gaddafi,” husbands underground safe is yours players’ emotional and physiological states to help the e-mail begins. “I have been a slave if you can provide safe haven for the shape and navigate their virtual worlds.” Take that, and brutally abused in my husband’s cash. Microsoft Kinect. house ever since I married him and Of course, Muammar the abusive How would that work? While brain waves monitored have been looking for a way out of the control-freak husband would never with an EEG machine are an option, University of marriage.” think to monitor the Rocketmail ac- Saskatchewan affective gaming researcher Lennart Of course, the Lybian dictator will count of his slave of a wife, would he? Nacke tells NS he’ll be present a game on a modified Xbox 360 that reades a players heart rate and breathing at a conference in Vancouver this month. As the player’s heart rate increases, his avatar moves more quickly; faster breathing makes enemies Submit your technology-themed humour to [email protected] and you could receive a larger. goodie bag. Visit http://www.itworldcanada.com/yukitup for more reader stories, funny videos and more every week! Read Shark Tales every day online. Blogs.ITWorldCanada.com/Sharktales Fortunately, it’s not compatible with One Single Life.

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SHW_BUS_P05431C4 10.5” x13.25” 9.5” x12.25” • 2BloorSt.West, Toronto, Ontario orcin None jr Correction: Operator: PRODUCTION: GRAPHIC 6.0.5 Round #:1Page Count:1 T06-0203 App. Version: Version:InDesign CS4 1:45 PM 4-18-2011 Workstation: 11:29AM 4-6-2011 Last Modified: Creation Date: SHW_BUS_P05431C4.indd File Name: SPECIFICATIONS: FILE USINES • phone416.413.7495 S:P14847-BusinessMagazine:ProactiveService:SHW_BUS_P05431C4.indd B:10.875” T:10.5” INKS: INKS: RJ Operator: OPERATOR: PREMEDIA S:9.5” • 416.944.7883 fax416.944.7883 BLACK YELLOW MAGENTA Cyan 24/7/365 dedication. That includes service. proactive customer You deserve or visitusatSHAW.CA/SBS Give usacallat1.888.606.2307G ours. ou is is it it do you helping And priority. one number your is business successful a running all, After partner. reliable secure, a as ourselves established we’ve teams, technical experienced our to approach contact of point single consultative, our From happen. they before problems potential correct to 24/7/365 monitoring proactive provides Shaw At our Canadian-based Network Operations Centre or visi

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