65 YEARS OF SERVICE 1953-2018 ABOUT FAMILY SERVICE BOARD OF DIRECTORS CONTENTS

Family Service Association of Bucks County is a C. Bondi, CMA, President A Message from Leadership...... 02 nonprofit 501(c)(3) social service organization with Deborah B. Van Aken, PhD, 1st Vice President In Memory: Audrey J. Tucker...... 04 locations throughout Bucks County, . For Bernard Ciliberto, 2nd Vice President 65 years, we have been improving the lives of children Brad Phillips, Secretary 65 Moments from 65 Years...... 06 and families, doing whatever it takes to help them William P. Larkin, Jr., CPA, Treasurer Who We Served...... 08 overcome obstacles and reach their full potential. Mark S. Cappuccio, Esq. William E. Clark A Year in Review...... 10 We are a member of United Way of Bucks County and Sonja Foster-Storch the Alliance for Strong Families and Communities, and Honorees...... 12 Alice Cahill Gens we are fully accredited by the Council on Accreditation. Bernadette Handler, JD, RN Previous Honorees...... 14 We are also licensed by the State of Pennsylvania Fred P. Hessenthaler, CPCU to provide mental health and drug and alcohol Daniel P. Lawlor, MBA, SPHR Community Involvement...... 16 assessment and treatment services. Gary P. Lux, ChFC, CFP Programs...... 18 J. Mattie MISSION Margaret M. Mohr Locations...... 20 Gwen Scott-Hodges Our Team...... 22 We listen, care and help. Every day. Joseph J. Stoll, Esq. Francis J. Sullivan, Esq. Community Impact Subrenie Thomas-Smith Preparing for Employment...... 24 VISION Christine M. Zador-Silverman, DO Supporting Recovery...... 26 A community where anyone can achieve his or her full potential. INTERIM CHIEF EXECUTIVE OFFICER Combatting Homelessness...... 28

Marlene Piasecki, MSW Reuniting Families...... 30 Crusading for AIDS Awareness...... 32

Empowering Parents...... 33

Supporting Teens...... 36

Teaching Co-Parenting Skills...... 38

Protecting At-Risk Seniors...... 40

Helping Youth Prevail...... 42 Family Service Association of Bucks County 4 Cornerstone Drive Financial Summary...... 44 Langhorne, PA 19047 Grants & Contracts...... 46 www.fsabc.org Supporters...... 48 215.757.6916 [email protected] Volunteers...... 60

B ANNUAL REPORT 2017-2018 01 A MESSAGE FROM LEADERSHIP

A MESSAGE FROM LEADERSHIP First and foremost, we thank you. This past year, you have continued to support our work in ways that are both remarkable and humbling, and we are so grateful for your extraordinary partnerships.

Family Service accomplishments can be described in many ways. Numbers give us facts…65 years of service; more than a half million lives touched; thousands of partners, volunteers, staff and donors. Words describe our mission…To listen, care and help. Every day. Our vision points us toward the future…a stronger Bucks County where each community member can achieve his or her full potential.

But none of these capture our heart. For forty years, Audrey J. Tucker was not just a leader, businesswoman, mentor, social worker, counselor and friend. She was the head and the heart of Family Service. She guided our growth with clarity and professional skill balanced by deep compassion and respect for each person she met. Her hand touched each parent who learned new ways to care for their children, each family that moved from the shelter to a home of their own, each person who found their way to recovery from a mental illness or substance use disorder, each man or woman facing discrimination due to HIV/AIDS and the older adults who found themselves alone in the winter of their lives. Although we lost Audrey, our team, with your support, kept our programs strong and continued expanding initiatives including combatting opioid addiction. Audrey’s legacy of serving others will live on through the work of Family Service.

As the year progressed we shared memories of Audrey and our long history. One was of the early days of our work at the shelter when we came across a broken bench. When asked if we should keep that bench, Audrey and our leadership said no. The bench was too unsafe for us or our loved ones. Those who come to the shelter for help deserve the same care and support we want in our lives. The replacement bench, like the foundation of Family Service, is strong. And the people who use the bench and rely on the resources of Family Service are resilient. We build on their strengths so they can achieve their goals. In reading this annual report, you will learn more about their accomplishments.

As we conclude this year, we turn to the future, especially the challenges and opportunities ahead. New programs will emerge. Wonderful new Board members, staff, community partners, donors and volunteers will become a part of our team, and a new CEO will join Family Service to lead our continued journey. Our progress will not be deterred by feelings of sadness and loss. Instead we will follow the wisdom in one of Audrey’s favorite quotes. Alexander Graham Bell said: “When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us.” We invite you to join us as we enter new doors, tackle new problems and enrich more lives.

On behalf of those we serve, and from all of us at Family Service, thank you.

Marlene Piasecki, MSW Joseph C. Bondi, CMA Interim Chief Executive Officer President, Board of Directors

02 ANNUAL REPORT 2017-2018 03 IN MEMORY: AUDREY J. TUCKER

IN MEMORY: AUDREY J. TUCKER Audrey J. Tucker, former Chief Executive Officer, devoted 40 years of her life to strengthening the community through Family Service. “I believe in the spirit of giving and changing communities for the better. Giving back is part of my life.”

Audrey dedicated her career to the service of the community. She joined Family Service in 1978 as a social worker and was appointed as Chief Executive Officer in 1987. Audrey was a teacher, mentor and leader for those within Family Service, as well as for members of the community. She lived the mission of Family Service: “We listen, care and help. Every day.”

Audrey was a visionary who partnered with public and private agencies to solve challenges facing Bucks County. Through her efforts and leadership, many initiatives for children and families were launched including Project HOPE and Caring Families, innovative child abuse prevention programs. In 1995, Audrey established the Bucks County Family Center serving Bristol Borough.

Valued for her expertise in the area of HIV/AIDS, Audrey was elected to serve on the National Task Force on The first led to the Bucks County Emergency Homeless AIDS by Family Service America. She was appointed to Shelter becoming a Family Service program in 2012, and the AIDS Consortium by the Bucks County in 2013 the Contact Helpline became a Family Service Commissioners and served as its Co-President. She program, as well. established Bucks Villa to serve those living with HIV and AIDS. A 1996 decision by the Commonwealth Court Audrey had a relentless passion for her work. She of Pennsylvania in Eichlin v. Zoning Board of New Hope was a leader in other organizations serving on various Borough relied heavily on Audrey’s “credible testimony Boards of Directors: Contact of Greater Philadelphia, and expert opinions” in affirming the grant of a zoning Bucks County Health Improvement Partnership, and permit to Bucks Villa. Southeastern Pennsylvania Area Health Education Center. She was also Co-Chair of the Bucks County Through her participation on the Bucks County Health Family Center’s Board of Directors. Improvement Project, Audrey was instrumental in developing a Teen Center in 1997 to provide services Audrey died peacefully on February 22, 2018 at the for adolescents in Bucks County. Under her leadership, age of 73. She was the heart and face of Family Service in 2006, Family Service moved into a new headquarters for four decades. The strong team that she built will allowing the agency to increase its support to families continue to carry out her vision of a community where in the community. In addition, Audrey led two mergers. anyone can achieve his or her full potential.

04 ANNUAL REPORT 2017-2018 05 65 MOMENTS FROM 65 YEARS

65 MOMENTS FROM 65 YEARS Sixty five years ago, a small group of Bucks County residents met to discuss ways to meet the urgent, constantly growing needs of the community. Six and a half decades later, our agency is still evolving to meet those ever-changing needs.

1953 - 1959 1960 - 1979 1980 - 1989 1990 - 1999 2000 - 2005 2006 - 2012 2013 - 2016 2017 - 2018

COMMUNITY NEEDS FIRST GRANT OLDER ADULTS $1 MILLION BUDGET STAFF OF 98 NEW HEADQUARTERS CONTACT MERGER DUI PROGRAM In 1953, Bucks County We receive our first grant We begin serving older adults. Our budget is $1,005,593 in Our staff is comprised of In 2006, our Center for We merge with CONTACT We open a Driving Under residents gather to discuss from the State to offer mental 1992. 53% of funds come from 98 people in 2003. Families opens in Langhorne. Greater Philadelphia in 2013 the Influence (DUI) program. ways to meet community health counseling. BUDGET OF NEARLY $300,000 government contracts; 18% and gain the Helpline program. needs. As a result, Family Our 1986 budget is $294,220. from United Way. 50 YEARS OF SERVICE CARING ACROSS CENTER OF EXCELLENCE Service is formed. MENTAL HEALTH In 2003, we celebrate COMMUNITIES SUICIDE PREVENTION In January 2017, we are named COUNSELING AIDS PROGRAM STAFF OF 60 50 years of service. We receive a grant from Volunteer listeners begin a Center of Excellence to fight FIRST BOARD PRESIDENT We begin contracting This program forms in response In 1993, our staff of 60+ the Robert Wood Johnson answering National Suicide the opioid epidemic. W. Keith Hafer services with the county for a to the AIDS epidemic. provides services from four MENTAL HEALTH LICENSE Foundation in 2007 to address Prevention Lifeline calls. medical social work program. offices: Langhorne, Bristol, Our Langhorne, Doylestown mental health needs of BENEFITS NAVIGATION FIRST EXECUTIVE DIRECTOR QUAKERTOWN Doylestown and Quakertown. and Bristol offices become immigrant children. BUCK UP BUCKS COUNTY We begin Benefits Navigation Lela C. Durand FEES We open our third office in licensed mental health In 2013, Calkins Media and services for older adults. Fees are introduced. Quakertown in 1987. SCHOOL-BASED SERVICES treatment facilities. TOBACCO AWARENESS Comcast launch this campaign DOORS OPEN Previously, services were Families and Schools Together A tobacco dependency to raise funds to renovate the CO-PARENTING CLASSES On October 5, 1953, our AUDREY J. TUCKER free and we accepted program begins in area school SERVICES FOR SENIORS component is added to our shelter’s kitchen. We launch a co-parenting doors open in Doylestown Audrey J. Tucker is named We launch Elder Care and program in June 2017 for and Fallsington. donations. districts. wellness program in 2008. Executive Director in 1987. Guardianship programs. NURTURING PARENTING caregivers experiencing MARRIAGE COUNSELING FAMILY CENTER AUTISM SUPPORT We initiate this parent communication problems. INCORPORATION STAFF OF 33 In 1964, 52% of our clients We collaborate with Bristol PARENTS ANONYMOUS In 2010, our Asperger’s education program in April We legally incorporate in 1955. In 1988, we have a staff of 33. come for marriage counseling Borough School District to Two Parents Anonymous Awareness, Community 2014. MEDICATION ASSISTED groups are conducted in the TREATMENT ACCREDITATION services. SUBSTANCE ABUSE provide services through the Education and Support county. These later become BUCK UP BUCKS COUNTY II We begin utilizing this In 1956, we are accredited We become licensed by the Robert M. Kelly Family Center. (AACES) program begins GOVERNMENT CONTRACTS Parent Support Group. In 2014, Calkins Media and treatment when necessary by Family Service PA Dept. of Health to provide working with young adults with We begin to negotiate TEEN CENTER Comcast team up again to for individuals struggling with Association of America. substance abuse treatment. Autism Spectrum Disorder. substantial contracts with The Teen Center opens in $3.2 MILLION BUDGET raise funds to renovate the addiction. In 2004, our budget is STAFF OF 5 the county government. VOLUNTEERS response to the isolation and HOMELESS SERVICES bathrooms at the shelter. $3.2 million. DIALECTICAL BEHAVIOR During our first years, Our new program utilizes time stresses of our youth. We assume operation of staff includes an Executive FUNDING the Bucks County Homeless COACHING THERAPY (DBT) and talents of volunteers. WAYS TO WORK Director, two case workers, a United Way funding, THRIFT STORE Hotline and Bucks County In 2015, job coaching includes We start providing dialectical We begin helping families secretary and a receptionist. private donations, client fees AMERICAN RED CROSS Déjà vu Boutique opens to Emergency Homeless Shelter individuals with disabilities behavior therapy services. purchase or repair vehicles. and county contracts help We partner with the American help financially support our in 2012. beyond Autism Spectrum COMMUNITY FUND INTENSIVE OUTPATIENT stabilize our agency. Red Cross Homeless Shelter to programs. Disorder. We are supported by the CASE MANAGEMENT PROGRAM (IOP) coordinate care for residents. STAFF SIZE DOUBLES Community Fund (later known Services are added to our WARMINSTER BUCKS VILLA With the addition of new LINK TO CARE Opened in February 2018 to as United Way). behavioral health program. Services are expanded to PROJECT HOPE In response to the need for programs and the expansion Anti-Retroviral Treatment and provide customized treatment Warminster. We offer workshops for housing for individuals with Access to Services links newly for individuals with substance 695 FAMILIES BUILDING BETTER of others, our staff nearly HIV and AIDS, we develop a diagnosed clients to an HIV use disorders. During our first three years, parents to prevent child TOMORROWS doubles in size. abuse and neglect. group home, Bucks Villa, Inc. medical care appointment. we serve 695 families. Board of Directors launches 65 YEARS STRONG a campaign to raise funds to Happy 65th anniversary to 1ST ANNUAL MEETING BRISTOL build a Center for Families. Family Service! April 18, 1956 Our office opens in Bristol.

06 ANNUAL REPORT 2017-2018 07 WHO WE SERVED

WHO WE SERVED During our 2017-2018 fiscal year, we served 30,807 people across all of our programs including those who called our Call Centers. We served 5,762 clients in person in our offices and at other locations throughout the community.

504 1,767 We provided family strengthening services to 185 We served a total of 1,767 clients in our people through Nurturing Parenting, 154 through Outpatient Behavioral Health programs. This Parents as Teachers, 82 through LINKS Family includes 468 clients in our Care Coordination Reunification, 57 through Parenting Together and for Opioid Use Disorders program. 26 through Parent Support Group. 997 30,807 Older Adult Programs staff served 748 156 Through all of our programs and services, 230 Case Management 156 teenagers utilized we helped brighten the lives of 30,807 230 people participated in Adolescent and clients, 247 Benefits the Teen Center for people throughout Bucks County. Adult Community Education and Support Navigation clients and emotional support. (AACES). 77 were Coffee House socialization 2 Guardianship clients. clients and 153 were Job Coaching clients. 18,301 Our CONTACT Helpline 2,029 listeners answered Our volunteer listeners 18,301 calls from people answered 2,029 calls who needed to talk with to the National Suicide someone who cares. Prevention Lifeline. 495 4,715 495 people temporarily Call Center staff and 1,396 5,762 resided at the Bucks volunteers responded 1,274 people received We served 5,762 clients in person in our County Emergency 217 to 4,715 Bucks County food from our Food Homeless Shelter, 172 offices and at other locations throughout the HIV/AIDS Program staff served 178 Medical Case Housing Link calls from Pantry; 122 received of whom were children community. This figure excludes callers whom Management and Prevention clients and 39 Housing people experiencing a diapers and supplies under the age of 18. we served solely through our Call Centers. Opportunities for Persons with AIDS (HOPWA) clients. housing crisis. from our Baby Pantry.

08 ANNUAL REPORT 2017-2018 09 A YEAR IN REVIEW

A YEAR IN REVIEW During our 2017-2018 fiscal year, we focused on building new partnerships, investing in our infrastructure and expanding programs to meet the growing needs of our community.

PARENTING TOGETHER During the summer of 2017, we launched a co-parenting program for parents or caregivers experiencing problems with communication. These co-parenting classes are designed to help parents work together effectively to promote the best interests of their children following separation, divorce or other conflicts. Pictured from left to right are Jim Gruccio, Leslie Pellegrino, Cindy Pellegrino-Grucio, Amanda Pellegrino and Mark Pellegrino at the ribbon cutting for Judge Jeffrey G. Trauger of the Bucks County Court of the Bucks County Emergency Homeless Shelter’s family units. The project was called Matty’s Home of Hope in memory of Matthew P. Pellegrino II. Common Pleas identified the need for co-parenting have included two-parent families with children and education in Bucks County. In the courtroom, he SHELTER FAMILY UNITS family groups for whom the dormitory-style housing is regularly sees families engaged in high conflict situations, In January 2018, we opened two new family units not appropriate, such as a mother with an adult son who and the children are suffering. “Our community at the Bucks County Emergency Homeless Shelter, Francis J. Sullivan, Family Service Board Member and Managing Partner is disabled and needs her care. “We are grateful to the is in need of a tool that can help parents learn to of Hill Wallack LLP’s Yardley office; Jennifer Santiago, former Family thanks to a $150,000 donation from the Matthew P. Pellegrino family for providing the funding and workforce communicate respectfully with one another for the Strengthening Programs Coordinator; and the Honorable Jeffrey G. Pellegrino II Memorial Foundation, support from Bristol Trauger of the Bucks County Court of Common Pleas present to the for this critical project. Thanks to their support, we can benefit of their children,” said Judge Trauger. Bucks County Bar Association about the need for co-parenting classes. Township and donors who contributed through the now provide safety, shelter and support for a variety of Our team learned of the need for co-parenting education Neighborhood Assistance Tax Credit Program. Funds Some children experience significant emotional or family structures,” shared Audrey J. Tucker. and developed Parenting Together in response to from the Matthew P. Pellegrino II Memorial Foundation behavioral difficulties in school. School-based services that need. Our instructors utilize an evidenced based paid for materials and other supplies for the new family enable our clinicians to communicate directly and LAUNCH OF INTENSIVE OUTPATIENT curriculum to teach parents useful anger management, units. In addition to funding the project, the Pellegrino effectively with teachers and other support staff to conflict resolution and communication skills to enhance family formed a team of approximately 100 volunteers PROGRAM (IOP) coordinate care. Family counseling is also provided and their ability to parent cooperatively and effectively, and to build the shelter’s new family units. Franco D’Andrea, We opened our Intensive Outpatient Drug and Alcohol encouraged, and parents are required to be a part of in their children’s best interests. a close friend of the Pellegrinos and an ongoing shelter Program (IOP) in February 2018 to provide customized, treatment planning. supporter, had previously led the teams for renovations “The benefits of this type of program are twofold,” strengths-based treatment for individuals with substance “Students in crisis require specialized attention, and this of the shelter’s kitchen and bathrooms. He stepped up commented Judge Trauger. “Not only do the parents use disorders. Our team integrates traditional IOP partnership enables us to take clinical action as needed. once again to serve as the project manager for this build. benefit, but the children do, as well.” components with co-occurring (mental health and We are truly grateful to our community partners for On a Saturday in October 2017, approximately 100 substance use disorders) treatment and trauma therapy working with us to provide this new addition to our on- volunteers arrived at dawn at the shelter to build the to meet the varied needs of people working toward PARTNERSHIP WITH PENNSBURY site counseling services,” said Sherri Morett, Director of family units. It was a day for them to remember and recovery. We strive to improve the quality of life of & ST. MARY MEDICAL CENTER Special Education for the School District. honor Matthew P. Pellegrino II and to show support for each client who walks through our doors. Program In February 2018 we partnered with Pennsbury In addition to our program at , the homeless in Bucks County. Most of the construction participants attend a minimum of three groups and one School District and St. Mary Medical Center to provide we have partnerships with 21 schools across 7 school happened in just one day. The two new units each individual session a week, and the program is designed counseling services two days a week for students and districts to provide counseling and therapy to children consist of a sleeping area large enough for four people, to last three to four months depending on needs. families at Pennsbury High School. and families directly in the school setting. and a family-sized bathroom. Residents of the new units

10 ANNUAL REPORT 2017-2018 11 HONOREES

HONOREES Each year, we recognize select community partners who work alongside us to help our community members achieve their full potential.

CORPORATE CITIZEN OF THE YEAR FAMILY BUILDER OF THE YEAR AUDREY J. TUCKER FAMILY OF THE YEAR NFP Bristol Township The Faykosh Family NFP has been a tremendous supporter of Family Bristol Township has been a Family Service partner and Service for nearly two decades. We are fortunate that supporter since our very early days. They have assisted In 2015, Allan Faykosh’s daughters, Elizabeth and this community-centered organization, first as Charon us with funding through the Community Development Ava, were placed in foster care. Desperately wanting Planning Corporation and later as NFP, has generously Block Grant (CDBG) for several important programs and to gain full custody of the girls, Allan came to Family provided support since 2000. projects including in-home parent education for low Service for counseling as part of his plan to have his income Bristol Township residents, and vital renovations daughters under his care. He was an active participant in NFP has been a Family Service partner since our very at the Bucks County Emergency Homeless Shelter. counseling and later began receiving parent education first Drive for Youth Golf Outing, and the corporation has and support through Parents as Teachers. been a key sponsor of the event ever since. In addition, All of the departments within Bristol Township have the NFP team participates each year in our Back to partnered with us over the years, and since we assumed After hard work and perseverance, Allan’s hope was School and Holiday Gift Drives, providing supplies and responsibility for the shelter in 2012, we have benefited realized when he regained custody of his daughters. presents for families who otherwise might not receive from even greater support. The Bristol Township Council, Elizabeth and Ava had experienced trauma, so Allan these items. Community Development and Building/Planning sectors enrolled them in counseling at Family Service, as well. facilitated the addition of two rooms at the shelter Over the past three years, with help from our The organization also aids our agency with leadership to house families with complex needs. The Police counselors, case managers and a parent educator, and volunteers. Diane Reed, Vice President – Benefit Plan Department, Fire Marshall, Fire Companies and Rescue Allan’s self-care and parenting skills have improved & Technology Services, served on our Board of Directors Squads all care for shelter residents in emergency considerably. He continues to work hard at becoming a from 2005 to 2014. She is an active Bucks Villa Board situations and collaborate with our staff to promote better person and father. Member (Secretary) and also serves on our agency’s safety for shelter residents, staff and volunteers. Retirement Committee. Brian Rodgers, Vice President Allan’s dedication to his daughters is unwavering, – Business Development, is a co-chair for our Drive for Bristol Township prides itself on promoting a safe, clean, and this is clearly reflected in their own motivation to Youth Committee that plans the golf outing each year. and positive environment for everyone. That approach overcome obstacles. Elizabeth and Ava actively work is aligned with our agency vision of a community with their own therapists and our psychiatrist. Both girls NFP makes a conscious choice to take care of those where everyone can achieve his or her full potential. have made huge strides towards trauma recovery and around them by partnering with local organizations such The Township puts the needs and well-being of its continue to learn skills to cope with attention-deficits. as ours and allowing employees to donate their time community members first. We are fortunate that their and raise funds on behalf of great causes across the The Faykosh family represents the vision of Family core values and investment in the community have been country. NFP has changed the lives of generations and Service—a community where anyone can achieve his or shared with us, and it is our pleasure to recognize Bristol helped us build a stronger community in Bucks County. her full potential. Allan, Elizabeth and Ava have gained a Top: Jamie Mancuso, Jen Dorfmeister from Penn Mutual, Brian Rodgers Township as our 2018 Family Builder of the Year for their We are grateful for this organization’s dedication to our from NFP, and Lee McEntee at the Drive for Youth Golf Outing; Bottom: great deal of independence, hope and recovery since Audrey J. Tucker, Murielle Kelly, Craig Bowen and Randee Elton from dedication to and continued support of Family Service work, and we are honored to recognize NFP as our 2018 coming to Family Service, and we are pleased to recognize Bristol Township, and Joseph C. Bondi at the ribbon cutting for the and the Bucks County Emergency Homeless Shelter. Corporate Citizen of the Year. shelter’s new family units. them as our 2018 Audrey J. Tucker Family of the Year.

12 ANNUAL REPORT 2017-2018 13 PREVIOUS HONOREES

PREVIOUS HONOREES While the community partners and community members listed below are not formal honorees this year, we acknowledge their continued strength and support.

CORPORATE CITIZEN OF THE YEAR FAMILY BUILDER OF THE YEAR AUDREY J. TUCKER FAMILY OF THE YEAR Penn Community Bank (2017) The Cosack Team (2017) Heather Wilson (2017) Johnson & Johnson (2016) Bucks County Department of Housing and Community Development, Bucks County Housing Group, Marion Tanzillo (2016) Calkins Media; Forrest Grove Enterprises, Inc.; Bucks County Opportunity Council and Keystone Milex Construction and Worth & Company, Inc. (2015) Opportunity Center (2016) Nicole Eckenrode (2015) Bucks County Technology Park (2014) Makefield Women’s Association (2015) Zaida Baig (2014) Calkins Media, Comcast, The Huffman Group and Soroptimist International of Indian Rock (2014) Edward Dixon (2013) Cheryl & Tom Schrier (2013) Foundations Community Partnership (2013) and Kim Andress (2012) Comcast (2012) St. Mary Medical Center (2012) Mike Babij (2011) Renaissance Benefit Advisors (2011) Bucks County Housing Authority (2011) The Madison Family (2010) Peddler’s Village (2010) Pennsylvania Association of School Retirees, Dawn Bauhof (2009) First Federal of Bucks County (2009) Bucks Chapter (2010) Tara and Austin Briel (2008) Magellan Behavioral Health Services (2008) United Way of Bucks County (2009) Nicole Fairfield and Family (2007) Matrix Development Group (2007) North Penn Community Health Foundation (2008) Rachel Callahan and Family (2005) Univest Corporation (2005) Bucks County Transport, Inc. (2007) Monica Wooden (2004) Charon Planning (2004) Bristol Borough School District (2005) Linda Waters and Family (2003) Bucks County Courier Times (2003) Bucks County Health Improvement Partnership (2004) Cheryl Clark and Family (2002) Jones Apparel Group (2002) Bucks County Children and Youth Social Services (2003) Francis Rearick and Family (2001) Kravco Company (2001) Bucks County Head Start (2002)

Bucks County Juvenile Probation Department (2001)

Top: Todd Hurley and Jeanne Vidoni from Penn Community Bank, 2017 Corporate Citizen of the Year award recipient, stand with Audrey J. Tucker and Joseph C. Bondi; Bottom (left): Dale and Kim Cosack pictured with their 2017 Family Builder of the Year award; Bottom (right): Heather Wilson and her mother with Heather’s 2017 Audrey J. Tucker Family of the Year award.

14 ANNUAL REPORT 2017-2018 15 COMMUNITY INVOLVEMENT

COMMUNITY INVOLVEMENT We are proud to partner with individuals, corporations and organizations within our community to increase awareness of those in need and to generate support for our programs and services.

SENDING STUDENTS BACK TO SCHOOL WITH PRIDE The back to school season can be difficult for children and families in need, so each summer we host a Back to School Drive to help send kids back to school with Left: Marlene Piasecki, Todd Hurley of Penn Community Bank, Joanne Bogrett and Frank Sullivan at the Drive for Youth Golf Outing; Right: Members confidence. All donated items go to Family Service clients of the Bucks County Chapter of the Pennsylvania Association of School Retirees (PASR) receive the Susan N. Altomari Champion for Youth Award. or children of clients between the ages of 4 and 18 years old, with demonstrated need. BUCKS COUNTY EMERGENCY benefit children and families in our community. Proceeds from the Drive for Youth Golf Outing help ensure that Thanks to generous donors and volunteers, we were HOMELESS SHELTER BENEFIT children, teens and their families facing significant able to provide 329 children with new backpacks filled The Bucks County Emergency Homeless Shelter Benefit challenges receive the services and support they need. with supplies for the start of the 2017-2018 school year. was held on Saturday, April 14, 2018 at Aldie Mansion in Many of the backpacks included clothing and sneakers, Doylestown, Pennsylvania. 156 guests enjoyed a picture- as well. That’s a lot of happy, confident kids this year, and Meg Kramer, Viola DeVinney, Ken Griffin, Tina Schlosser, Alice Kirby and perfect evening featuring cocktails, hors d’oeuvres, an BUCKS COUNTY CHAPTER OF PASR we are so grateful for your support! Kathie Kulesza from the Bucks County Chapter of PASR pose with the group’s donation of 73 filled backpacks for our 2017 Back to School Drive. exquisitely crafted three course meal and live music from NAMED CHAMPION FOR YOUTH The Straight Ahead Big Band featuring Shantel Hubert. The Susan N. Altomari Champion for Youth Award GIVING JOY EACH HOLIDAY SEASON Guests also explored the mansion, rich with history and recognizes those who positively impact the lives of youth modeled after the Compton Wynyates in Warwickshire, in Bucks County through Family Service. We were thrilled Year round, thousands of individuals and families turn England. The event was a huge success, raising nearly to honor the Bucks County Chapter of the Pennsylvania to us for help with a variety of needs. During the holiday $145,000 for the Bucks County Emergency Homeless Association of School Retirees (PASR) in recognition of season, needs are greater and these same people turn Shelter. Proceeds from the event help residents move the organization’s leadership and contributions to our to us to help make their holidays a little brighter. During from homelessness toward independence and a Back to School Drive over the past 13 years. the month of November, we collect new, unwrapped gifts brighter, more stable future. for children and teens. In early December, we display all PASR has made a tremendous difference in the lives of of the gifts donated by the community and invite clients the families we serve by sponsoring children to make with demonstrated need to “shop” for each child and DRIVE FOR YOUTH GOLF OUTING sure they have backpacks, supplies, shoes, clothing and teen within their family. Thank you to all of our golfers, sponsors and advertisers many other necessities for the back to school season. th The thousands of back to school items that PASR During the 2017 holiday season, parents shopped for who supported our 19 annual Drive for Youth Golf members have donated over the years have brightened 533 children at our Holiday Gift Shop. Additionally, Outing on June 4, 2018 at Jericho National Golf Club in the lives and boosted the confidence of more than 62 people volunteered a total of 214 hours to sort, New Hope, Pennsylvania. It was a beautiful day for golf, 1,000 children. PASR’s dedication to our community carry, stock, check-in, check-out, wrap gifts and assist and the event was a huge success, raising more than is extraordinary, and we were thrilled to honor this shoppers. Thanks to the amazing generosity of our $70,000 to help children and families in need tremendous organization as our 2018 Susan N. Altomari community, many children in Bucks County had a Council Rock High School South sophomores Abigail Schmid, Ava Over the past 18 years, the golf outing has raised more Haurin, Sophia Mattie and Emily Gutekunst display toys at our 2017 Champion for Youth Award recipient. brighter holiday season! Holiday Gift Shop where they assisted shoppers and wrapped gifts. than $875,000 for programs and services that directly

16 ANNUAL REPORT 2017-2018 17 PROGRAMS

PROGRAMS HOMELESS SERVICES Housing Opportunities for Persons with AIDS (HOPWA) Bucks County Emergency Homeless Shelter A Federally supported program that helps people with A temporary residence for those who have lost safe and AIDS find and maintain stable housing stable housing Bucks County Housing Link (1.800.810.4434) SUICIDE PREVENTION Single point of entry for those experiencing a housing crisis Contact Helpline (215.355.6000) FAMILY STRENGTHENING Confidential telephone services for individuals who are contemplating suicide, struggling with life’s challenges or Family Center in need of someone to listen Activities that strengthen relationships and connect National Suicide Prevention Lifeline (1.800.273.TALK) families with vital resources A 24-hour, confidential suicide prevention hotline LINKS Family Reunification available to anyone in suicidal crisis or emotional distress Education and support services to enable reunification of parents and their children who are in foster care JOB COACHING Nurturing Parenting Adolescent and Adult Competitive Employment In-home parent education services designed to build Teen Center and Socialization (AACES) MENTAL HEALTH & WELLNESS nurturing skills as alternatives to negative practices A confidential place where teens can talk about Job coaching and socialization opportunities for people Blended Case Management problems and get support from caring professionals and Parenting Together with disabilities Recovery assistance for those with a mental health disorder others who are going through similar struggles Co-parenting classes for parents experiencing problems or co-occurring mental health/substance use disorders with communication following divorce or other conflicts SUPPORT FOR OLDER ADULTS Bucks County Health Connections ADDICTION & RECOVERY SERVICES Parent Support Group Benefits Navigation for Older Adults Health condition management through the use of Weekly meetings to improve family relationships and Opioid Use Disorder Center of Excellence Free assistance applying for public benefits to improve comprehensive, goal-oriented wellness plans make positive family changes Care coordination for those transitioning from one level financial stability Counseling of care to another and ongoing support to promote Parents as Teachers Bucks County Area Agency on Aging Therapy for children, families, adults and couples treatment adherence Early childhood services that assist families with parenting, Case Management Dialectical Behavior Therapy promote child development and prevent abuse DUI Program Supportive case management, information and referrals An evidence-based treatment that combines basic Evaluation, assessment, highway safety school and for older adults living throughout Bucks County strategies of behavior therapy with mindfulness practice therapy for those who have committed a DUI offense HIV/AIDS SERVICES Case Management at Bucks County Housing Peer Support Whole Health Groups Intensive Outpatient Drug and Alcohol Program Bucks Villa Authority (BCHA) Senior Housing Support groups with action plans that help participants Individualized, strengths-based trauma informed A group home in New Hope, PA for people who are HIV Supportive case management, information and referrals accomplish goals that are crucial to their overall success treatment to meet the varied needs of individuals with positive or living with AIDS for older/disabled residents of BCHA housing sites Psychiatry substance use disorders HIV/AIDS Program Guardianship for Adults Wellness counseling, nursing and evaluation services Tobacco Awareness Case management, prevention, linkage to medical care A team that makes medical and personal care decisions School-Based Counseling Assessment, treatment and support solutions for a and support services to improve the quality of life for for incapacitated adults Counseling for children directly in their school environment healthier lifestyle people living with HIV/AIDS

18 ANNUAL REPORT 2017-2018 19 LOCATIONS

LOCATIONS OFFICES SCHOOL SITES

Bristol Office Bensalem School District 2 Canal’s End Road, Suite 201G, Bristol, PA 19007 Cornwells Elementary School

Doylestown Office Bristol Township School District Georgetown Commons, Suite 1 Armstrong Middle School 708 North Shady Retreat Road, Doylestown, PA 18901 Brookwood Elementary School Franklin D. Roosevelt Middle School Langhorne Office Keystone Elementary School 4 Cornerstone Drive, Langhorne, PA 19047 Mill Creek Elementary School Quakertown Office Truman High School 200 Apple Street, Suite 1, Quakertown, PA 18951 Centennial School District Log College Middle School COMMUNITY SITES McDonald Elementary School William Tennent High School Adolescent and Adult Competitive Employment and Socialization (AACES) Morrisville School District Oxford Valley Mall, Suite 012 Grandview Elementary School 2300 East Lincoln Highway, Langhorne, PA 19047 Morrisville High School Morrisville Intermediate School Bucks County Emergency Homeless Shelter 7 Library Way, Levittown, PA 19055 Neshaminy School District Teen Center Oxford Valley Mall, 2300 East Lincoln Highway Pennsbury School District Langhorne, PA 19047 Penn Valley Elementary School Pennwood Middle School

CALL CENTERS Quakertown School District Neidig Elementary School Langhorne Call Center Quakertown Community High School 4 Cornerstone Drive, Langhorne, PA 19047 Quakertown Elementary School th Montgomery County Call Center The 6 Grade Center Wynnewood, PA Strayer Middle School

Richboro Call Center Richboro, PA

20 ANNUAL REPORT 2017-2018 21 OUR TEAM

OUR TEAM At Family Service, the voices and needs of our clients are our foremost concern. To ensure that the services we provide are results-oriented and of the highest quality, we employ 153 full time and part time staff members and utilize the services of 4 independent contractors. We host interns from local colleges and universities, and we rely on hundreds of volunteers each year. To all who do this work, thank you.

LEADERSHIP TEAM Gerri Parrish, MA, LPC, CCDP-D, Clinical Supervisor of Behavioral Health Marlene Piasecki, MSW, Interim Chief Executive Officer Sandy Parrish, Administrative Assistant/Facilities Coordinator Joanne Bogrett, BA, Chief Development Officer Maria Picciotti, MSW, Director of Community Lisa M. Clayton, MS, LPC, Chief Clinical Program Officer Based Programs

Nancie M. Miller, Chief Human Resources Executive Ivana Romeo, MA, LPC, NCC, Clinical Supervisor of Daniel Miringoff, MA, Chief Community Program Officer Behavioral Health

Elayne N. Schermerhorn, CPA, MBA, CGMA, Chief May Scholle, MSW, LCSW, Clinical Supervisor of Behavioral Financial Officer Health and School Based Services Susan Schukin, BA, Case Management Supervisor, DIRECTORS, COORDINATORS & Bucks County Emergency Homeless Shelter SUPERVISORS Tracey Sewter-Cohen, RN, Nursing Manager

Nancy Altimari, Support Staff Supervisor/Office Manager Tanee A. Spruill-Richardson, BA, MHS, Center of Excellence Program Manager Nicki Bedesem, BS, Director of Communications Deborah L. Strouse, LCSW, MSW, CAADC, Clinical Thomas A. Brantley, LPC, CCDP-D, SCOT Supervisor of Behavioral Health Program Coordinator Julia Thompson, MA, Family Strengthening Towana Brown, MPP, Older Adult Programs Coordinator Programs Coordinator Michelle Evans, MS, Director of Quality Improvement Dawn Trespalacios, MSAJS, DUI Program Manager Patricia A. Goldbach, BA, Housing Link Intake and Ellen L. Vinson, PhD, Director of Volunteer Services Assessment Manager Leah Wooden-Harris, MBA, MSM, Resident Life Services Laura Hough, MA, AACES Coordinator Supervisor, Bucks County Emergency Homeless Shelter Murielle Kelly, MPA, Director of Housing Services

Gita Krull-Aquila, PsyD, HIV/AIDS Program Coordinator

Courtney Miller, MA, Systems Analyst

Heather Miller, MSW, LCSW, Director of Clinical Services

22 ANNUAL REPORT 2017-2018 23 COMMUNITY IMPACT

PREPARING FOR EMPLOYMENT Our Adolescent and Adult Competitive Employment and Socialization (AACES) program helps people with disabilities lead more independent lives by providing job coaching and socialization opportunities.

As a high school senior, Olivia hasn’t allowed a cognitive disability to dampen a belief in herself and her hopes for the future. With support from Work-Based Learning Experience (WBLE), part of our AACES program, Olivia is on her way to enriching her life by fitting comfortably and confidently into a work environment.

Olivia works a few days a week at Habitat ReStore in Langhorne. Her manager says “it’s remarkable to see Olivia stand up taller and feel comfortable when she’s here and to feel good about what she’s doing.” Olivia has had volunteer jobs before, but as her mother, Judy Curlee, told the Courier Times: “this is her first paid position. This experience will build her confidence and Olivia diligently writes out a receipt for a customer at Habitat ReStore in Langhorne where she has a Work-Based Learning Experience. strengthen her skills so she can work competitively. Olivia is highly functional, diligent, organized and persistent, and those are traits shared by many people “This was something that I never with disabilities.” WBLE is akin in some respects to a paid internship, says AACES Coordinator Laura Hough, had before—earning money and who says the program creates service plans suited to saving. This will help me find jobs individual needs. In Olivia’s case, it sketched out the and figure out what I may want responsibilities of the job and established a routine. Olivia’s Job Coach also “supported her onsite and helped to do in the future.” her build confidence talking to customers and writing receipts for customers’ purchases.”

Olivia credited her Job Coach for much of her progress in overcoming her natural shyness and comfortably With help from her Job Coach, Olivia interacting with customers and coworkers. Olivia takes doesn’t let her disability stand in her way pride knowing that her effort has paid off in “never giving of gaining paid work experience. She’s up on things you want to do.” She feels valued, and she 153 become more comfortable and confident says that her time with WBLE was “something that I Our AACES team provided job coaching services with customers at Habitat ReStore. never had before—earning money and saving. This will for 153 people with disabilities. That’s a 25% help me find jobs and figure out what I may want to do in increase from last year’s 122 participants. the future.”

24 ANNUAL REPORT 2017-2018 25 COMMUNITY IMPACT

SUPPORTING RECOVERY Our Opioid Use Disorder Center of Excellence provides care coordination for those transitioning from one level of care to another and ongoing support to promote treatment adherence.

Mark is a 36-year-old forklift operator, and it’s a rueful irony that his personal life for the past several years has itself been a heavy lift. After a painful job injury several years ago, he was prescribed painkillers and from there, he says, everything “spiraled out of control” after abusing the medication. A ruinous addiction to pills and then heroin was followed by an arrest, and later a probation violation that landed him in jail for 90 days.

The turning point was a referral to Family Service’s Center of Excellence program that was developed in response to the growing opioid abuse epidemic. As Care Coordinator Miguel Santiago recalls, Mark was a client who came in “defeated and actively using.” Today, clean Mark and Miguel review a housing application and discuss next steps. and in recovery, Mark says he has a road map for “a “It’s not just a job for Miguel,” says Mark. “He’s very hands on. He cares.” full turnaround,” better able, with the help of others, to “connect the dots” in rebuilding his life. “It took a lot of work to get to this It began with Miguel convincing Mark to get a level of care assessment and then locating a rehab facility with point, but I know where I’m going an opening. From there, Mark was referred to a recovery and I’m not letting anything stop house, and Miguel was able to help Mark address several me from getting there. My kids legal issues both with his parole officer and with Bucks County Children and Youth Social Services Agency. This are everything to me.” was critical in his recovery because Mark, a dedicated parent, was separated for 12 months from his daughter and son. They were placed in kinship care, and Mark was allowed only supervised visits. The arduous road back Mark is a dedicated and involved father has had its share of challenges, but now Mark sees his of two. After struggling with an opioid use children almost daily, and he hopes to regain custody disorder and losing custody of his children, 468 down the line. Mark has a steady job, again moving heavy Mark is now in recovery and receives help and machinery, and he’s happy to be back on his feet. After Our Care Coordinators served 468 people support from his Care Coordinator, Miguel. years of bad decisions and a substance use disorder that with an Opioid Use Disorder or who were left him feeling “powerless,” Mark is hopeful and says he actively using opioids. is determined to “make the right choices.”

26 ANNUAL REPORT 2017-2018 27 COMMUNITY IMPACT

COMBATTING HOMELESSNESS The Bucks County Emergency Homeless Shelter is a temporary residence for families and individuals who have lost safe and stable housing. On-site services include case management, counseling, budgeting, job search resources and health evaluations.

After losing stable housing, Colleen and her husband Shawn thought life in a homeless shelter would be scary. After taking up temporary residence with their three children, 13-year-old Lucas, 7-year-old Kaylyn and 3-year- old Kendall, in the Bucks County Emergency Homeless Shelter, they call their stay there “a miracle and blessing.” They had food, shelter and an array of support services that include health education, budgeting, transportation and outpatient counseling.

As the family sought permanent housing, they faced other misfortunes. Shawn is a skilled mechanic, but he’s unable to work because he needs to care for Colleen, who is battling stage-4 colon cancer and is often weakened by rounds of chemotherapy. Because Sisters Kaylyn and Kendall play on the large swing in the shelter’s of her illness, they were in one of the shelter’s two family playground. Kaylyn is in second grade and Kendall is in preschool. units, rather than in the two larger dorms for women and children, and for men. Shawn showed his thanks in whatever free time he had by pitching in to help, “At first, the thought of being in a whether it was setting up cots, doing chores, assembling shelter was scary. Now I can say a crib or fixing a car seat. As for the kids, they made friends, playfully scampered around the playground, that this shelter was definitely a were enthralled by video games and had as much fun as blessing for us.” they could at the shelter during the hours after school.

They are a resilient, tight-knit family, writes case manager Elizabeth Love. “With all of their struggles, Colleen and Shawn maintained a positive attitude which helped This family of five includes Kendall, their children stay happy and healthy.” Through it all, Shawn, Colleen, Lucas and Kaylyn. They they were able to save a little money each month. With made the most of their time at the Elizabeth’s help, the family secured Section 8 and rapid 495 shelter while they saved and searched rehousing support, and they moved into an apartment We served 495 people at the shelter, 172 of for a permanent home. in October. Shawn says he feels “nothing but gratitude” them children under the age of 18. This marks a for the staff and care at the shelter. However, the family 58% increase over last year’s 313 residents. couldn’t be happier to have a home of their own.

28 ANNUAL REPORT 2017-2018 29 COMMUNITY IMPACT

REUNITING FAMILIES LINKS Family Reunification assists and supports parents in addressing goals outlined by Bucks County Children and Youth Social Services Agency in working toward reunification with their children who are in foster care.

It’s a testament to resilience and resourcefulness when you spend time with Brittany, a former LINKS Family Reunification client, and her daughter Rylee. With a history of childhood trauma, Brittany became a self- described “wild child” as a teen. As a young adult, she battled depression, anxiety, Post-Traumatic Stress Disorder and substance-use disorders. When Brittany became homeless, Rylee was removed from her care and went into kinship foster care with her grandmother.

Then their lives turned around. In addition to receiving aid from other community resources, Brittany worked with a LINKS Clinical Case Manager to meet her goals of providing a stable home and source of income. Brittany Rylee, age 10, enjoys watching scary movies and making slime. She is continued to comply with various individual and family- pictured here with her cat, Stella, and her kittens, Nova and Luna. based therapies, and she regained full custody of Rylee. Together again, the two exude confidence and optimism. “I’d love to go back to college The engaging Rylee appears wise beyond her years; she “pulled me through all of this,” Brittany says. They live to become a Certified Recovery on a fixed income, cook together, sometimes finish each Specialist. I’ve been through so other’s sentences, and dote on their four cats. Rylee much, and I want to help other sees a therapist, and Brittany fills a busy day-planner to scrupulously fulfill treatment obligations. people who are struggling.”

“Brittany is one of the most positive and upbeat clients I have met,” says former Clinical Case Manager Julia Thompson. “She has learned from her experiences, good and bad, to grow as a person. She fiercely loves her Brittany, age 30, was reunified with her daughter and truly only wants the best for her.” daughter, Rylee, in July 2018. They love to cook 82 Moving forward, Brittany plans to apply for scholarships together. While in foster care, Rylee missed to obtain her degree in addiction counseling. Rylee is in Our Clinical Case Managers served 82 parents her mom’s presence more than anything else. 5th grade and is constantly adding to her amazing doll whose children had been removed from their collection. And both express delight in caring for Nova, homes and placed in foster care. Luna, Stella and Midnight, the cats.

30 ANNUAL REPORT 2017-2018 31 COMMUNITY IMPACT

CRUSADING FOR AIDS AWARENESS Bucks Villa is a group home in New Hope for people who are HIV positive or living with AIDS. Our HIV/AIDS Program provides medical case management and support services for its residents to improve their quality of life.

Bucks Villa, located in New Hope and operated by Family Service, is an independent living facility for adults who are HIV positive or living with AIDS. The group home was nothing less than a godsend for one-time resident Nathan, who says bluntly that he owes it his life—and his fervor today as a social advocate on behalf of HIV/ AIDS education and prevention. He was first diagnosed with AIDS in 1984 and later became gravely ill. After spending 40 days in the hospital, Nathan came to New Hope in 2007 with, he says, little hope. But during his time at Bucks Villa, with medical case management from Family Service and with the gradual improvement of his As part of his HIV/AIDS prevention efforts, Nathan speaks at health, Nathan remembers having considerable time conferences and events in Bucks County and across the country. for self-reflection. He discovered a newfound optimism and determination about his future, and he seized new career opportunities afforded by Family Service. “I was an entertainer, a model, an

Gregarious, expressive and unfailingly upbeat, Nathan actor. Now I’m spending my life says his life was transformed by his time in Bucks Villa trying to impact other people’s and what he learned about the value of social services. lives through AIDS education, He so impressed CEO Audrey Tucker that he became Bucks Villa’s resident manager and later Family Service’s and it’s much more rewarding.” housing coordinator. Answering what he describes as “a call of duty,” Nathan became a state certified HIV/ AIDS Prevention Educator in 2007 and today works as a faculty consultant with Merck on health-literacy issues. Nathan, age 64, moved into Bucks Villa as But that’s hardly all that the multifaceted Nathan does. a resident in 2007 at a time when he was Not by a long shot. He is also a singer with a CD to his gravely ill from his AIDS diagnosis. At the credit, fashion designer, PR consultant and motivational 178 time, he wasn’t sure if he would live or die. speaker. But what matters most to him, he says, is his Our medical case managers connected Now, Nathan has dedicated his life to HIV/ commitment on behalf of AIDS education, and he credits 178 people to medical, mental health and AIDS education and prevention. Family Service, beginning with his first coming to Bucks other supportive services in an effort to Villa as a client, for providing him the chance to rebuild help improve their lives. his life and to give it new purpose.

32 ANNUAL REPORT 2017-2018 33 COMMUNITY IMPACT

EMPOWERING PARENTS Parent Support Group meets weekly in Bristol Borough to help parents improve family relationships and make positive family changes. Participants exchange creative parenting practices based on their own personal experiences.

For 11 years, Stacy has been involved with Parent Support Group, a weekly meeting in our Bristol location, facilitated by Family Service clinician Annie Wise, that provides a combination of education and support. Stacy is a proud, strong-willed single mother of 16-year-old Ma’Sen, with diagnoses of bipolar, autism, diabetes and asthma, and 18-year-old Maryia. Stacy recalls that years earlier she had felt overwhelmed addressing the parental challenges posed by her son’s mental and physical health issues. She asked: “Why was I dealt this hand?”

Now, she says, “I’m the survivor, not the victim, and this is the hand I’m going to play.” Her spirits rose, and sense of isolation faded, when she began going to Parent Support Group. The meetings increase knowledge of Stacy chats with facilitator Annie Wise after a meeting. After attending child development, teach parenting strategies, provide for 11 years, Stacy has become a mentor for Parent Support Group. information about other community resources and services, and encourage participants to share their stories and insights. “Without this outlet,” Stacy says “I “Without this outlet, I wouldn’t be wouldn’t be able to handle the bad days. I can manage a lot better. We’re all family here.” Stacy feels empowered able to handle the bad days. I by what she’s learned and the friendships she’s can manage a lot better. We’re developed, and she is now able to help others. “Stacy is all family here.” such a great mentor for our group,” says Annie. “She has experienced so much and brings a unique perspective.”

Today, Ma’Sen is a typical teenager, starting vocational training at the Brookwood School, and looking forward Stacy, a single mom of two teenagers, has to graduating and getting his first job. “He is doing really been attending Parent Support Group since well,” Stacy says, “and I do attribute his success to what 2007. The group helped her get through 26 I’ve learned in this group.” Maryia is taking classes at a challenging times, and now she’s a resource community college and figuring out what type of career Parent Support Group served as a forum for for other parents in this tight-knit community. best suits her. Stacy is proud of them both, but when 26 parents to exchange ideas and help each Maryia leaves the nest, she jokes, she’ll need Parent other become better parents. Support Group once again.

34 ANNUAL REPORT 2017-2018 35 COMMUNITY IMPACT

SUPPORTING TEENS The Teen Center is a safe, supportive, confidential place at the Oxford Valley Mall where teenagers can hang out, relax and talk with caring professionals and others who may be going through similar struggles. All teens ages 14-19 are welcome.

The Teen Center, located just outside the Oxford Valley Mall near the fountain, is open on Fridays from 3-9 PM for those between 14 and 19, and it would be hard to imagine a more enthusiastic fan than 15-year-old Nick. He describes it as a safe, easygoing and supportive environment where young people like himself can not only unwind and forge new friendships, but also join in various fun activities including art workshops, board games and trivia contests. Teens also participate in staff- directed group discussions on challenging issues such as drugs, anxiety and family conflict; watch TV or movies; or simply vent about whatever’s on their mind to peers or in private, confidential meetings with trained staff. Nick troubleshoots a problem with a flat screen connection at the Teen The Teen Center, which opened in 1996, is free of Center. He enjoys helping solve any technology issues that come up. charge. There are several rooms including a small kitchen, and the teens are free to come and go as they please. The center has a loose and amiable vibe, but its “I like coming here every week Coordinator and Clinical Supervisor of Behavioral Health because I can talk to someone if Gerri Parrish says the teens must abide by its group- I need to or I can just have fun. designed rules. Apart from social interaction, Gerri adds, the center also affords “growth opportunities” for the New people are always welcome, youths in terms of providing educational information on and we all accept one another.” an array of subjects such as nutrition and college prep.

It’s proven to be an ideal hangout for teens like Nick. When he first came to the center, in the wake of some emotional problems, he was a withdrawn newcomer who Nick, age 15, is a regular at the Teen Center largely kept to himself. But in time, after making friends, where he enjoys teaching others how to play his shyness and reserve faded and he became one of its video games. He wants to study astronomy in 156 most popular boosters and resident tech whiz, able to college, and he is saving up his allowance so Teen Center staff were there to support fix just about anything electronic. In his future, he hopes, he can buy a telescope. the 156 teenagers who visited the drop-in is a career as an astronomer. That’s no surprise, for this center throughout the year. bright, personable honor student from Levittown, the sky and beyond appears literally the limit.

36 ANNUAL REPORT 2017-2018 37 COMMUNITY IMPACT

TEACHING CO-PARENTING SKILLS Parenting Together offers classes to strengthen communication between parents. Classes are designed to help parents work together effectively to promote the best interests of their children following separation, divorce or other conflicts.

Poised and articulate, 33-year-old Lorna has an acute sense of where she’s going. She and her ex-husband were among the first participants in Family Service’s Parenting Together program, launched a year ago in collaboration with Bucks County Family Court. It’s designed to help divorced or separated couples, grandparents, foster parents and any other co-parenting individuals work cooperatively to promote the best interest of children they care for following separation, divorce or other conflicts.

In the wake of a 2010 divorce and contentious custody issues that, Lorna says, sometimes seemed “like an endless tug of war,” she needed to first straighten out Cameron and Logan race down the slide. The boys are all very active, her own life. That included going into recovery for an and they enjoy helping each other and playing together. addiction to painkillers. Now an outpatient manager and outreach coordinator at Libertae’s recovery facility, Lorna became resolute in learning the best possible parenting “Parenting Together taught me skills in such areas as establishing structure, resolving how to understand what is best conflict, managing anger and stress, and developing for the children—that every essential communication techniques. action can have an effect on The value of self-worth, trust, respect, honesty, boundaries and empathy—all geared to serving the them down the line.” child’s needs—are just some of the many areas covered in the classes led by a Certified Parent Educator. Lorna says that the sessions resulted in a “tremendously better” relationship with her ex-husband and their two Lorna and her three sons, Logan, Gavin and sons, 12-year-old Logan and 10-year-old Gavin. She also Cameron, play together at a local park. After has a third son, 3-year-old Cameron, from a separate participating in Parenting Together, Lorna 57 relationship. The classes have allowed Lorna to “find a works cooperatively with her ex-husband to balance” in raising her kids, knowing how to “keep them 57 parents and caregivers attended our classes do what’s best for the children. informed and understanding why they need an outlet.” to enhance their ability to parent cooperatively Lorna now feels she has a better grasp of co-parenting on behalf of their children’s best interests. and what will work best for her family.

38 ANNUAL REPORT 2017-2018 39 COMMUNITY IMPACT

PROTECTING AT-RISK SENIORS Case Management at Bucks County Housing Authority (BCHA) Senior Housing provides information and referrals for older and disabled BCHA residents. When needed, we work with other community agencies to help people stay in their homes.

Following the death of her mother, 65-year-old Barbara found herself alone, depressed and beset by a number of serious physical and emotional problems. Friends and neighbors became alarmed, and so was Barbara. “I was feeling very sick, very sad...I was in a bad spot,” she says. After an eight-month wait, Barbara moved into Shadywood Village, a Bucks County Housing Authority managed site, where Family Service Case Manager Shari Wohl began working intensely with her. Barbara, an anxious, reticent person who says she is “just awful with change,” found it difficult to access the mental health services that she desperately needed.

Shari referred Barbara to Penn Foundation for Barbara meets with Shari in the community room at Shadywood Village to receive an update regarding an ongoing legal matter. psychiatric and counseling services, but Barbara had no way of getting there. Shari helped Barbara fill out paperwork to apply to Bucks County Transport, which “Shari is a very helpful person, provides shared ride services. “We try to alleviate the barriers and help our clients get to where they want to and she has done a lot for me. I go,” said Shari. When BCT first came to pick up Barbara, am not alone anymore. I know she was too anxious to board. So Shari climbed aboard that now.” with Barbara, introduced her to the driver, and sat with her until she felt comfortable enough to ride. Still, Barbara needed additional help. Shari connected her with Aid for Friends, which provides weekly meals and social visits, and also helped Barbara access medical care, legal aid, public benefits and various other services. Barbara, age 65, enjoys visiting friends, In time, and with support from Shari and her Case watching TV and listening to country western 748 Manager at Penn Foundation, Barbara gained a sense music on her boom box. With a support Our Case Managers helped 748 older and of stability. “I’ve made good friends here,” she says. Still, system in place, she is more comfortable in disabled adults access food, medical care, there can sometimes be bad days. And when there her Shadywood Village community. insurance, utility assistance, home health care, are, Shari says, “Barbara knows to see me to discuss debt management services and transportation. whatever is causing her the anxiety. We have built a relationship based on trust and ongoing support.”

40 ANNUAL REPORT 2017-2018 41 COMMUNITY IMPACT

HELPING YOUTH PREVAIL School-Based Counseling enables children to receive counseling directly in the school they attend each day. Family counseling is also provided and encouraged. We offer this service in 21 schools across 7 school districts in Bucks County.

Let’s call him “Zach,” though that’s not his real name. What was real for this angry 14-year-old eighth grader at a Pennsbury middle school was, as Family Service clinician Shevin Smith-Ward notes, severe difficulty expressing emotions and resolving conflicts. As a result of his disruptive behavior—with peers and teachers alike—his academic performance suffered and prompted his mother to enroll him in our long-standing School-Based Counseling program. This partnership with 21 schools across seven districts provides services for children and their families directly in the school setting.

Clinical therapists such as Shevin coordinate with school counselors, teachers and parents to help students succeed. Weekly therapy sessions teach students how to cope not only with anger management but a host of other challenges including depression, anxiety, “We’re all working together to childhood trauma, attention deficits, disappointments, make sure our students are poor frustration tolerance, irritability, and grief and loss. doing well, behaviorally, at In Zach’s year-long sessions with Shevin, conducted in “a safe space where he could come in and talk,” school,” says School-Based Zach learned relaxation and coping skills that helped Counselor Shevin Smith-Ward. him identify and deal with “triggers” for negative behaviors. Shevin provided Zach with guidance on how to communicate his feelings appropriately; and Zach applied those techniques to “avoid and walk away from conflict.” Zach’s eager participation in therapy and his motivation to change seem to have paid off. The significant personal and academic progress he made 3,367 during the school year was acknowledged not only by Our School-Based Counselors provided Zach himself, but by his mother and one of his teachers: 3,367 sessions in 21 schools across “I’ve seen such an improvement in Zach. He was so 7 school districts in Bucks County. angry, but now he really seems to be doing the work.”

42 ANNUAL REPORT 2017-2018 43 FINANCIAL SUMMARY

FINANCIAL SUMMARY Today, we remain well-positioned to serve individuals and families for many years to come. We are proud to say that more than $0.90 of every dollar goes directly to client services.

REVENUE EXPENSES

3% 2%

5% 4% 11%

39% 3%

50% 39% 14%

4%

9% 6% 7% 1% 3%

 Grants & Contracts 39%  Counseling 50%

 340B Program 6%  Parent Education & Support 7%

 Donations 9%  Call Center 3%

 Client Services & Insurance Fees 39%  Teen Center 1%

 Other 5%  AACES 4%

 United Way of Bucks County 2%  HIV/AIDS Program 14%

Total Operating Revenue $9,943,408  Older Adult Programs 3%

 Emergency Homeless Shelter 11%

 Management & General Admin. 4%

 Development & Fundraising 3%

44 ANNUAL REPORT 2017-2018 45 GRANTS & CONTRACTS

GRANTS & CONTRACTS 44% of our revenue comes from government contracts and grants from private foundations and partner organizations.

AIDS Activities Coordinating Office Genuardi Family Foundation

Archdiocese of Philadelphia Janssen Pharmaceutical

Beneficial Foundation Kent Richard Hoffman Foundation

Bensalem Township Magellan

Broken Wing Foundation National Suicide Prevention Lifeline

Bristol Township Community Development Block Grant Neighborhood Assistance Program

Bucks County Area Agency on Aging Neshaminy Pharmacy – 340B

Bucks County Behavioral Health System Pennsylvania Department of Community and Economic Development Bucks County Children and Youth Social Services Agency Pennsylvania Department of Labor & Industry, Bucks County Community Development Block Grant Office of Vocational Rehabilitation Bucks County Department of Housing Pennsylvania Department of Human Services and Community Development The Pew Charitable Trusts Bucks County Department of Human Services St. Mary Medical Center Mission Committee Bucks County Department of Mental Health/ Developmental Programs Scholler Foundation

Bucks County Drug and Alcohol Commission Today, Inc.

Bucks County Housing Authority United Way of Bucks County

Bucks County Opportunity Council U.S. District Court, Eastern District of Pennsylvania, Probation Office Bucks County Suicide Prevention Task Force U.S. Department of Housing and Urban Development Children’s Trust Fund Walmart City of Philadelphia/Office of Housing and Community Development Wells Fargo Foundation

FACT Bucks County William Penn Bank Community Foundation

46 ANNUAL REPORT 2017-2018 47 SUPPORTERS

SUPPORTERS We gratefully acknowledge and honor the many individuals and organizations that supported us throughout our 2017-2018 fiscal year. On behalf of our board, staff and program participants, please accept our profound thanks for the many gifts and continued support that have helped us respond to the ever-changing needs of our community.

$100,000 - $150,000 J. G. Petrucci Company, Inc. The Cosack Team, Berkshire Hathaway Home Services Mr. and Mrs. Donald J. Hayden, Jr. Kampi Components Company, Inc. Mr. Paul DiCicco Kessler Topaz Meltzer and Check, LLP Discount Auto $25,000 - $49,999 Meridian Bank Doylestown Wealth Management, Inc. Mr. and Mrs. Joseph Bondi Mr. and Mrs. Sheldon Muchnick Mr. and Mrs. Frederick G. Duffner Customers Bank Neshaminy Electrical Contractors, Inc. Earle M. Jorgensen Company Johnson & Johnson Mr. Brett Rabbach Eastburn & Gray Mrs. Cynthia S. Johnson Mr. David J. Rabbach Exchange Club of Newtown Penn Community Bank Mr. and Mrs. Gregory T. Rogerson Ms. Barbara J. Fiocca Mr. Steven Stein Mr. and Mrs. Jeffrey S. Fogel $10,000 - $24,999 United Way of Bucks County Ms. Sunny Foster-Storch Mr. Bernard Ciliberto Mr. and Mrs. Tim Wade Mr. Richard Gacek Mr. and Mrs. Clifford M. Davis Mr. and Mrs. Patrick Giallella Dr. and Mrs. Jay Handler $1,000 - $4,999 Mr. and Mrs. Neil B. Gottlieb Lauren Nicole Young Memorial Fund Mr. Louis J. Altomari Mr. and Mrs. J. Lawrence Hager Mr. and Mrs. Dan Lawlor Mr. Robert Applebaum Mr. and Mrs. James Hanyok Luxury Bazaar Arch Insurance Group Mr. and Mrs. Fred P. Hessenthaler NFP Mrs. Claire M. Arnold Highland Hill Farm Dr. Deborah and Mr. Dale Van Aken Dr. and Mrs. James M. Baniewicz Hill Wallack LLP Worth & Company, Inc. Mr. and Mrs. Robert Bielunas Mr. John Im BMS Matching Gift Program JBM Technologies $5,000 - $9,999 Bristol Friends Meeting Johnson, Kendall & Johnson, Inc. Mr. and Mrs. Albert Brown Bristol Lioness Club Mr. and Mrs. Kevin H. Kerchner Mr. and Mrs. William E. Clark Bucks County Chapter of PASR Kiwanis Club of Washington Crossing - Building Control Systems & Services, Inc. Mr. and Mrs. Michael D. D’Arcangelo Yardley, Inc. BuxMont Unitarian Universalist Fellowship Mr. and Mrs. Stephen Gens Mr. William P. Larkin, Jr. Mr. Mark S. Cappuccio, Esq. Glenmede Mr. and Mrs. Edward Legoff Mr. and Mrs. William A. Chabot Dominick Paciolla, Customers Bank Branch Manager; Audrey J. Tucker, Chief Executive Officer of Family Service; Ben Ciliberto,nd 2 Vice President of Mr. and Mrs. Sean M. Handler Mr. and Mrs. Robert H. Lemke III Family Service Board of Directors; and Joseph E. Schupp, Senior Vice President and Community Reinvestment Act Officer at Customers Bank.

48 ANNUAL REPORT 2017-2018 49 SUPPORTERS

Lopez, Teodosio & Larkin, LLC Truist Just Children Child Care $100 - $499 Bucks County Transportation Ms. Victoria A. Essl Management Association, Inc. Lutheran Church of the Resurrection Mr. and Mrs. Darren Tucker Ms. Janet Kelly Mr. Peter Adamo Ms. Sally D. Fabian-Oresic Bucks Realty Group Mr. and Mrs. Gary P. Lux Univest Bank and Trust Company Ms. Judith Kelly Mr. and Mrs. Mitchell Adler FACT Bucks County Mr. and Mrs. Donald Burke Magellan Behavioral Health Volkmann, Inc. Mr. and Mrs. Raj Kumar Adrenaline Faith Reformed Church Mr. and Mrs. Gregory Burns Mr. and Mrs. John D. Mahony Wells Fargo Foundation The Lambertville Station Restaurant and Inn Mrs. Sara Ahern-Hammer Fallsington United Methodist Church Mrs. Alice J. Buschman Makefield Women’s Association Mr. Stephen L. Whaley Leventhal Sutton & Gornstein Mrs. Christina F. Alt Mr. Denny Felice Ms. Linda M. Campbell Marie’s Kozy Korner Wheelabrator Falls Inc. Lutheran Church of ’s Love Ms. Beth L. Anderson Mrs. Carole E. Finley Mr. Anthony R. Caranci The Merck Foundation Mr. and Mrs. Tim Whitten Mrs. Barbara N. Lyons, Esq. Mr. and Mrs. Emil C. Andrusko Mr. and Mrs. James Fiordeliso Mr. and Mrs. David W. Carr Michael Antolino Construction, Inc. Mr. Ted Wojtech Mr. and Mrs. Andy Malavsky Mr. Frank Antolino The First Baptist Church of Levittown - Mr. and Mrs. Robert Castor Fairless Hills Mr. and Mrs. Ross Miller Woodside Presbyterian Church Mr. and Mrs. Gary M. McQuarrie Mr. Thomas Armstrong Mr. Stephen Cate Mrs. Emily Fitzpatrick Mr. and Mrs. Raymond Mohr Mr. Max R. Yaffe and Ms. Joan C. Amatniek Mr. Daniel Miringoff Mr. and Mrs. Alex Asnis Ms. Deborah A. Catoggio Fluehr Funeral Home Ms. Peggy Ann Moore YourCause Mr. and Mrs. Mark Mitchell Associated Imaging Solutions, Inc. Ms. Laurie Cautilli Ms. Terri Lynn Foley Ms. Angela Morrison Ms. Mary H. Mytryshyn Mr. and Mrs. Alan C. Axberg Charter Management Corporation Ms. Susan E. Fortino-Robison Mr. and Mrs. Patrick Nails $500 - $999 Newtown United Methodist Church B. A. I. Security Systems, Inc. Mr. Greg Ciliberto Mr. and Mrs. Gary L. Fox Mr. and Mrs. Jon Nelson Addisville Reformed Church NJM Insurance Group Mr. and Mrs. Albert H. Bachman Mrs. Maureen P. Cioppi-Grill Ms. Joan Friedland Newtown Presbyterian Church Mr. Joseph C. Allen, AAMS, WMS Mr. and Mrs. Richard L. Noe Ms. Clytie W. Back Ms. Kelli A. Clark Mr. Laurence Fulton Norman Raab Foundation Mr. and Mrs. Joseph Barbagallo Ms. Gerri Parrish Mr. Michael G. Balent Mr. and Mrs. Marc Cohen Gap, Inc. North and Southampton Reformed Church Dr. and Mrs. Arthur F. Becan Penn Mutual Life Insurance Dr. Ursula F. Bancroft and Mr. Arthur M. Cohn Mr. Wayne Gaul Ms. Julie Panzner Ms. Joanne Bogrett Ray Hough Company Mr. Carl Rosenbaum Colonial Nissan Mrs. Jennifer H. Gavigan Peregrine Surgical Ltd. Broken Wing Foundation Mr. Patrick Rice Mrs. Darlene Barkman Ms. Joan E. Crowe The GE Foundation Mr. Jeff Perkins The Bucks County Contributionship Mr. and Mrs. Bruce Rifkin Mr. and Mrs. William Barnette Ms. Robin Cutuli Ms. Cathleen E. Geiger Mr. and Mrs. Everett G. Pettiecord, Jr. Mr. S. W. Calkins Mr. and Mrs. Hal J. Robbins Mr. Christopher Barnum Dan Niro Plumbing & Heating Mr. and Mrs. Barry Gluck Mr. and Mrs. Brad Phillips Mr. and Mrs. Michael Carbonara Ms. Evelyn Schwartz Mr. and Mrs. Daniel Bedesem Contractors, LLC Mrs. Mary Gonsiewski Mrs. Marion W. Phillips Christ United Methodist Church Dr. and Mrs. Steven Shute Ms. Sara Benowitz Mrs. Mary E. Darlington Gould, Yaffe and Golden Ms. Marlene Piasecki Mr. Paul Cohen Mr. and Mrs. Todd Smith Bensalem Presbyterian Church Mr. and Mrs. William Dawe Mrs. Nadine Grant Mr. and Mrs. Frederick L. Porter East Coast Facilities Mr. and Mrs. Joseph Stoll Ms. Helen L. Berman Mrs. Kim L. Deissler Mrs. Denise N. Gray Mr. and Mrs. Douglas Rendall First Presbyterian Church of Warminster Mr. Robert Swanekamp Ms. Jackie Bingaman Del Hunt LLC Green Drake Advisors Republic Bank The Flynn Company The Broker Network, Inc. Mr. Scott Blanche Mrs. Patricia A. Devlin Dr. and Mrs. Harvey Guttmann Robert Wood Johnson Foundation Ms. Julie H. Fuoco Think Company Mr. Barry Bloom Mrs. Teresa DiNardo Mr. Tony Habib Mr. Leonard M. Selihar Gen Re Corporation Mrs. Karen Thompson Mr. and Mrs. Joseph J. Bonargo Mr. and Mrs. Glenn W. Dracopoulos Ms. Elizabeth Haegele Senior Environmental Consulting, LLC Mr. William Glaab and Ms. Courtney Apple United Way of Greater Philadelphia & Mr. and Mrs. Charles L. Boyle III Mr. and Mrs. Charles C. Dyer Southern New Jersey Mr. and Mrs. James L. Harrigan Mr. and Dr. Mark B. Silverman Mr. William A. Heineman Dr. Lawrence Bressler Edison Quarry, Inc. Veterans of , Inc. Mr. James Harven Tamora Construction Company Mr. Bob Hull Mrs. Denise Brooks Ms. Caroline A. Edwards Mr. Richard B. Worley and Ms. Leslie Miller Mr. and Mrs. Robert Harvey Mr. and Mrs. Richard Hachoose Mr. Todd Hurley Ms. Felicia A. Brosius Mr. and Mrs. Richard Elkman Yardley United Methodist Church Mr. and Mrs. Gregory A. Hayes The Benevity Community Impact Fund Invest in Others Charitable Foundation Bucks County Health Improvement Ms. Donna J. Emhart Partnership Mr. Bob Hazard The Fallen Angels Foundation J M Smith Foundation Ms. Laurie Ermentrout Bucks County Technology Park HBI, Inc. Ms. Subrenie Thomas-Smith Mr. and Mrs. Freddy Jimenez Ernest Bock and Sons, Inc. Bucks County Transport, Inc. Mr. and Mrs. John C. Heenan TruBeauty Concepts Mr. David Johnston

50 ANNUAL REPORT 2017-2018 51 SUPPORTERS

Ms. Tara Higginton Mr. Steven J. Lemken ONEHOPE Foundation Mrs. Kelli Seeger Mr. Thomas N. Tucker Ms. Maria Berrocal

Hope Lutheran Church Mr. and Mrs. Andrew Lobley Oxford Crossing Associates, Inc. Select Living Management Mr. and Mrs. Robert J. Turner Mr. and Mrs. Bruce A. Bethka

Mr. and Mrs. Michael J. Hoy Mr. and Mrs. Paul T. Lonsdale Ms. Sally M. Pacuta Semanoff Ormsby Greenberg and Torchia Turner Construction Mr. and Mrs. Robert M. Bevan

Ms. Heidi Hubert Lucisano Brothers, Inc. Mrs. Elizabeth Paglaiccetti Mrs. Jane L. Senior Mr. Paul J. Tyer Mr. and Mrs. Steven E. Billet

Mr. and Mrs. Charles R. Hughes Mrs. Erin A. Lukoss Mr. and Mrs. John T. Parry Mr. and Mrs. Chaz Shaw United Airlines Mr. and Mrs. Allan Block

Saroja Ilangovan, MD Mr. James Lytle Mr. and Mrs. Michael D. Pavonarius Mr. and Mrs. Douglas Shaw United Way of Midland County Mr. and Mrs. Thomas M. Bogdan

Irick, Eberhardt & Mientus, Inc. Main Line Periodontics & Dental Implants, PC Pennsbury School District Mr. and Mrs. Chris Sheehan Mr. Mark Vegotsky Mr. Michael J. Borski Sr.

Jacob Gerger & Sons, Inc. Sheila Maisel, OD Performance Roofing Associates, Inc. Shelly Law Office, LLC Vinson & Elkins Ms. Helen R. Bosley

Ms. Barbara Jacobson Ms. Maureen Makin Mr. Martin Perl Mrs. Karen M. Sheppard Ms. Susan Wagner Ms. Donna L. Bradley

Mr. and Mrs. Walter H. Jamison Mrs. Anne P. Maloney Mrs. Arlene Pfizermayer Ms. Helen G. Shetz Mrs. Bonnie Waitl Mr. and Mrs. Charles N. Brenner

Mr. David Jones Ms. Rebecca R. Markowitz Mr. John Philipp Ms. Eileen Sichel Ms. B. Walbert Ms. Judith A. Bretz

Ms. Lynne Kallus-Rainey Mrs. Nancy G. Marshall Pilates Bodies Fitness Studio Mr. Joseph Small Mr. and Mrs. Scott Wallace Mr. David Brown

Ms. Kathryn Kausch Mr. and Mrs. Carl J. Mazeika Mr. Matthew Piotrowski Ms. Debra Smart Mr. and Mrs. James Walters Mr. and Mrs. Dennis Brown

Mr. Sean J. Kearney Mrs. Joyce McAndrew-Eglin Mr. and Mrs. Gary Plefka Ms. Lois Snyder Wardius Painting Ms. Hollie Brown

Ms. Lynne T. Kelleher Ms. Michelle A. McFarlane Jeffrey L. Pollock, MD Mr. and Mrs. Larry Sobel Mrs. Wendy R. Watson Bucks County Opportunity Council

Mr. and Mrs. John P. Kelly Ms. Donna L. McHugh Mr. and Mrs. Sheldon F. Post Sol Feinstone Elementary School Mr. and Mrs. Fred H. Weiner Mr. Travis Burkholder

Mr. and Mrs. Steven Kent Mrs. Doreen E. McKenna Ms. Janet C. Price Solo Club of Village of Flowers Mill Ms. Cynthia Weiss Ms. Sally Butler

Mr. and Mrs. Erick P. Kinsel Mr. and Mrs. Nelson Medynec Mrs. Sharon Prim Soroptimist International - Doylestown Area Mr. and Mrs. Paul C. Wenclawiak Calkins Media, Inc.

Ms. Laurie T. Kleinhaus Ms. Tracy E. Mellor Prime Custom Builders Mrs. Marion Soskin Mr. and Mrs. Robert C. Williams Mr. Vincent E. Camiolo

Mr. David Kniaz Ms. Constance M. Melnyk Pro-Tech Floors Mr. and Mrs. Michael Spadafora Mrs. Ellen M. Wilson CareerLink

Mr. Richard S. Knight Memorial Presbyterian Church of Fox Chase QNB Bank Spinieo, Inc. Mr. and Mrs. Thomas F. Wineberry, Jr. Mrs. Teresa Carelli

Ms. Diane E. Knights Mr. and Mrs. David Miles Mr. and Mrs. Scott L. Rakestraw St. James Episcopal Church Woods Services Mr. and Mrs. Frank Carr

Ms. Alison E. Kobyluch Milex Construction Mr. and Mrs. David Rattner St. Mark’s Orthodox Church Wrightstown Monthly Meeting Ms. Donnajean Castor

Mr. William R. Komendat Mrs. Christine M. Miller Mr. and Mrs. Nick Reddick Stampfl Associates Mrs. Ann E. Yaegel Center for Independent Living of Bucks County Mr. Marc Kramer Mr. and Mrs. Neal W. Miller Mr. and Mrs. Jeff Reed Mrs. Lisa B. Stark Mrs. Susan E. Yates Ms. Michelle E. Checchia George H. Kurz, MD Dr. and Mrs. David E. Mino Ms. Rose Regel Mr. and Mrs. Andrew States Mrs. Nancy J. Zakrzewski Mr. Ronald Cianni Mr. and Mrs. Jack Lacey Mr. Sid Misra Ms. Ruthanne Rhoads Ms. Christy Stephenson Ms. Tracy M. Zimmerman Ms. Lisa Clayton Mr. and Mrs. Phillip R. Lanctot Mr. Drew Mitchell Ms. Lillian A. Robinson Mr. and Mrs. Richard C. Stover Mr. and Mrs. Martin Zuzulo Ms. Alice T. Clerkin Ms. Susan Lanshe Model Consulting, Inc. Mr. Bill Romero Ms. Yuliya Stupen Mr. and Mrs. Alan Cohler Mr. and Mrs. Stan Lashner Monument Bank Mrs. Elisabeth A. Rosenfield Mr. and Mrs. Francis J. Sullivan, Esq. $99 & UNDER Mr. and Mrs. Craig Connelly Ms. Wendy Lauch Moyer Indoor/Outdoor Ms. Corri Russell-Kulczytzky Mr. and Mrs. Norman C. Sundstrom AmazonSmile Foundation Ms. Jo Ann E. Connelly Mr. and Mrs. M. Lavanish Mrs. Cynthia E. Murphy Mrs. Christine Sadjian-Peacock Mrs. Joanne M. Talbot American Heritage Federal Credit Union Mr. and Mrs. Michael B. Connor Ms. Sandra Lawlor Ms. Mildred Mytryshyn Mr. and Mrs. Augusto P. Salvato Mr. Dave Temple Ann Silverman Community Health Clinic Consumer Adjustment Agency, Inc. Mrs. Marilyn Lebovitz Mr. and Mrs. James Nash Mrs. Laurie Samuels The 2nd Floor Art Gallery Association of Legal Administrators Mrs. Amy Conte Ms. Elizabeth M. Lee Newtown Athletic Club Santucci’s Square Pizza The Arthur Jackson Company Mr. and Mrs. Yury Bak Ms. Susan Cooke Mrs. Lisa M. Lee Newtown Yoga and Bucks Support Service Mrs. Catherine R. Scandone Thomas C. Davis & Son Ms. Jill Barnasevitch Dr. and Mrs. Michael T. Cooperman, MD Ms. Michaeleen P. Lee Mrs. Linda Nocco Mrs. Janet Schimek Tickets Galore Dr. and Mrs. Bruce Behounek Cordisco Law Mrs. Beth Leinberry Ms. Deborah D. Olcese Ms. Renee Schoeller Tiger Printing Group Ms. Kathleen Bergmann

52 ANNUAL REPORT 2017-2018 53 SUPPORTERS

Cornerstone Clubs Ms. Julia M. Fitzsimmons Infectious Disease Associates Ms. Pamela McDonnell Mr. James Reyes Mr. Kevin H. Vierick

Ms. Diane Cosgrove Mr. Randall Flager Mr. and Mrs. Thomas Jakubowski Mr. Lee McEntee Mr. John Richman Ms. MaryBeth Wallace

Mr. and Mrs. John P. Coughlin Ms. Debbie G. Fleming Mr. Vinnie James Mr. and Mrs. Dave McGarrigle Ms. Terri Rivera Mr. and Mrs. Bruce J. Weed

Council Rock Coalition for Healthy Youth Mr. Donald O. Formigli Mr. and Mrs. James H. Jenkins, Sr. Mr. Michael McGuire Mr. Brian Rodgers Ms. Margaret T. Welsh

Covered Bridge Advisors Foundations Community Partnership Mr. and Mrs. Robert D. Jesser Ms. Debbie McHugh Ms. Lisa Rodriguez Wepay

Mr. and Mrs. Darren C. Crozier Ms. Remi Freeman Mr. Ine M. Jones Mr. and Mrs. J. Lawrence Meloy Ms. Barbara J. Romano Mr. and Mrs. Christopher Weselovs

Ms. Eliza Curtis Ms. Debbie Fusco Mr. Ken Kadis Mr. and Mrs. Jonathan Mervine Ms. Ivana Romeo Mr. and Mrs. Gerald A. Wilkins

Mr. and Mrs. Franco D’Andrea Mr. Joseph Gabriele Ms. Constance B. Karasow MGC Landscaping, Inc. Mr. Pat Romitt Ms. Linda C. Winokur

Danish Brotherhood Ms. Sarabeth Gadd Ms. Kelly Kaufmann Mr. Janeil Mihalow Mr. and Mrs. Aaron H. Rosenzweig Ms. Olga F. Wolf

Ms. Aleksandra Davis Mrs. Debra Garvey Ms. Kathleen Keen Ms. Courtney Miller Mr. Collin Russo Mr. Thomas F. Young

Mr. and Mrs. David G. Delellis Ms. Jennifer Gaun Ms. Murielle Kelly Mr. and Mrs. John C. Miller Mr. James A. Russo Mr. and Mrs. Gary E. Yudell

Ms. Marialena Delfin Mr. Joseph R. Gavaghan Ms. Teresa C. Kerr Ms. Patricia R. Miller Ms. Mary E. Saltarelli Ms. Joan F. Yuhas

Mr. Don Dennis GE United Way Campaign Mrs. Rosalyn Kleiman Ms. Kimberlee S. Moyer Mr. and Mrs. Matthew Samsel Mr. and Mrs. Mark Denno Ms. Denise Gealer Mr. Larry Kolongowski Mr. Gene Murtha Mr. and Mrs. George B. Schaubhut MEMORIAL GIFTS Mr. and Mrs. Fedor Derek Ms. Alla Gerzon Mr. and Mrs. Eugene Kreminskiy Mr. and Mrs. James H. Napoli Ms. Elayne Schermerhorn In memory of John Auerbach Mr. and Mrs. Brad Phillips Mrs. Christina S. Devine Mr. and Mrs. Robert Giallella Mr. James Kurpick Mr. David Nejako Ms. Karli Schilling In memory of John Baniewicz Mr. Nick DiLorenzo Mr. and Mrs. James R. Gilbert Ms. Victoria Ladyzhensky Neshamony United Methodist Church Ms. May Scholle Dr. and Mrs. James M. Baniewicz Reverend Dr. and Mrs. Richard C. Ditterline Ms. Rebekah S. Goldenberg Mr. Tom Laufer Network for Good Ms. Lois Schreiner In memory of Maryanne C. Bedesem Mr. and Mrs. Robert E. Dolceamore Ms. Amy Goldstein Mr. Ed Lee Ms. Maria Novak Mr. Leonard Schwartz Mr. and Mrs. Daniel Bedesem Ms. Michelle E. Checchia Mr. and Mrs. Robert V. Dolton Mr. and Mrs. Mitchell S. Goldstein Mr. and Mrs. Scott S. Levy Ms. Bernadette O’Connor Mr. and Mrs. Ron H. Schweizer Ms. Eliza Curtis Mr. Scott Donald Mr. and Mrs. Daniel F. Griffin Mr. and Mrs. George B. Lex Mr. Tim Okonsky Mr. and Mrs. Brian Hodges Mr. and Mrs. Clifford M. Davis Mr. Don Dennis Mr. Tony Donofry Ms. Danielle Gronczewski Libertae, Inc. Mr. and Mrs. Robert J. Opacki Mr. and Mrs. Clark Shuster Ms. Julia M. Fitzsimmons Ms. Jennifer Dorfmeister Ms. Alyssa Grupp Mr. Colin Likens Ms. Sandra M. Overfield Ms. Rita Slutsky Mr. Wayne Gaul Mr. and Mrs. Robert Giallella Mr. Ed Duca Mr. and Mrs. Peter W. Guth Ms. Charlene W. Lindsey Mr. Brian Peacher SOAR Corporation Ms. Danielle Gronczewski Mr. and Mrs. Phillip R. Lanctot Mr. John C. Duca Ms. Biaggina A. Haas Mr. and Mrs. James S. Lisciotto Pellegrino Auto Group Mr. and Mrs. Howard Solganick Ms. Wendy Lauch Mr. and Mrs. Victor M. Dunphy Ms. Sandra Hagerty Mr. Thomas Lomax Ms. Deborah Perry-Neidhardt Southampton Meeting of Friends Mr. and Mrs. Howard Solganick Turner Construction Ms. Zhanna Dyakovetsky Mr. Frederick W. Hagney Mr. William Maeglin Ms. Linda J. Peters Mr. Richard C. Spencer Mr. Thomas F. Young Ms. Diane Eissler Mr. and Mrs. Robert Halbreiner Mr. Jamie Mancuso Dr. Judith Pfeffer Mr. and Mrs. Marc Stein In memory of Florence Epstein Mr. and Mrs. Scott P. Evans Mr. and Mrs. Robert E. Hansell Mr. Dennis Mangin Piazza Nuova Lodge #2665 Mr. and Mrs. Frank Stellino Mr. and Mrs. Bruce Rifkin

Mr. and Mrs. Ronald S. Evans Ms. Joyce Hanson Ms. Maryann Manns Mr. Michael Pike Mrs. Kristi Storie In memory of Carole Heenan Ms. MaryBeth Wallace Evans Pest Control Mr. and Mrs. Martin D. Hargas Mr. Tom Marquis Mr. and Mrs. Gary Pirozzola Suez Water Technologies & Solutions In memory of Brandon Jones, in recognition Ms. Jennifer Farley Ms. Susan L. Hatch Ms. Debra L. Masgay Ms. Mary Powell Ms. Maria Sullivan of Audrey Tucker Ms. Robin L. Farley Ms. Mary Jane Heil Ms. Deborah A. Max Ms. Diane Pressman Ms. Patricia A. Sullivan Mr. David Jones

Mr. Steve Farrington Ms. Gail A. Hendrickson Ms. Judith A. Mazess Mrs. Alina Pressmen Mrs. Jessica J. Sweeney In memory of the deceased members of the Letterio and Ogden families Mr. Mitch Fasch Mr. and Mrs. K. Michael Hodges Mr. Jeffrey McCard Mr. and Mrs. Antonio G. Quilon Mr. Robert F. Thiel Ms. Eleanor Letterio

Mr. and Mrs. Dennis F. Feehan Mr. and Mrs. Horsley Ms. Kathleen L. McCarty The Honorable Marguerite Quinn Mr. Peter Tombros In memory of Adam Novich Ms. Leona Fierszt Mr. and Mrs. Paul T. Horwatt Mr. Tom McDermott and Ms. Randee Elton Mr. and Mrs. James A. Rawle, III Usborne Books and More Dr. and Mrs. Michael T. Cooperman, MD

Mrs. Susan Fischer-Flagg Mr. and Mrs. Thomas A. Huffer Ms. Priscilla McDonald Ms. Inez Recupido Mr. and Mrs. Richard M. Vassil

54 ANNUAL REPORT 2017-2018 55 SUPPORTERS

In memory of Rosemary A. Petroziello Ms. Marlene Piasecki In honor of Dorothea Small Ms. Allison Bordon Crossfit Raid GMH Mortgage Services Mr. and Mrs. Marc Stein Mr. and Mrs. Jeff Reed Mr. Joseph Small Mr. Michael J. Borski Sr. Ms. Melissa Curewitz Ms. Alissa Goldstein Mr. and Mrs. Larry Sobel In memory of Sylvia Rifkin In honor of Mike Wielehowski Mr. and Mrs. Darren Tucker Mr. Tom Boyce Mr. Brendan Danford Ms. Jaclyn Golling Mr. and Mrs. Clifford M. Davis Mr. Joseph Gabriele Dr. Deborah and Mr. Dale Van Aken Mr. and Mrs. Frank Stellino Mr. Ronald Cianni Vinson & Elkins Ms. Joan Breece Mr. Alexander Davis Ms. Christina Gondek Ms. Mary E. Saltarelli In memory of our son/brother Ryan, loved and Woods Services Mr. and Mrs. William Brenner Mr. and Mrs. Clifford M. Davis Mr. Doug Gorecki missed every day In memory of Lauren Nicole Young Sean, Kevin, Steve and Lori Shute Bristol Worship Center Ms. Maureen DeSimone Ms. Elaine Gramlich Mr. and Mrs. Francis X. Young IN-KIND GIFTS In memory of Dorothea Small Mrs. Amy A. Brocke Ms. Eileen DiGregorio Ms. Marilyn Greenspan In memory of Donna Zoldi Mr. and Mrs. Rich Abrahamsen Mr. and Mrs. Steven E. Billet Mr. and Mrs. Mark Denno Broken Wing Foundation Ms. Mary Dougherty Ms. Kate Greenwood Mr. Marc Kramer Ms. Kathleen L. McCarty Ms. Jennifer L. Adels Ms. Debbie McHugh Buchanan Ingersoll & Rooney Ms. Nicole Doyle Grundy Gardens Resident Council Advertising Specialty Institute Performance Roofing Associates, Inc. Buckingham Elementary School Ms. Catherine Dress Ms. Tara Guinan Mr. and Mrs. Gary Pirozzola Mr. Jowel Ahmed HONORARY GIFTS Bucks County Housing Group Ms. Kate Dugan Harley Owner’s Group In memory of Audrey J. Tucker In honor of Tyler Bedesem Ms. Amy Ambler Mr. Peter Adamo Buddhist Sangha of Bucks County Mr. Douglas B. Dunkerley Ms. Nicole Harper Ms. Cathy Miles Mr. and Mrs. Daniel Bedesem American Dream Realty Mr. Matthew Bulger Ms. Krystal Dura Ms. Kathleen Harr Mr. and Mrs. Allan Block In honor of Richard and Patricia Cautilli Mr. Carmen Anderson Bucks County Health Improvement Ms. Laurie Cautilli Mr. Martin Burg Ms. Aimee Durkin Mr. Ryan Hartman Partnership Ms. Ava Apelt Mr. and Mrs. Donald Burke Emergency Relief Association Mr. and Mrs. Ron Hehlinger Bucks County Transportation Management In honor of Ben Ciliberto Mrs. Lori Asbell-Donahue Association, Inc. Mrs. Emily Fitzpatrick Ms. Megan Callahan Ms. Katie Everett-Ferry Ms. Diane Hewitt Mr. Bernard Ciliberto Mr. and Mrs. Sheldon Muchnick Ashfield Clinical Ms. Cyndi Carroll Evonik Oil Additives USA, Inc. Mr. and Mrs. Mike Holmstrom Ms. Jo Ann E. Connelly Mr. Brett Rabbach Mr. David J. Rabbach Association of Legal Administrators Mr. and Mrs. William Dawe Mr. David Carter Fallsington Library Home Builders Association of Bucks and Mrs. Christina S. Devine In honor of the CONTACT Helpline Ms. Gina Athas Montgomery Counties Ms. Deb Carugati Ms. Michele Farley Reverend Dr. and Mrs. Richard C. Ditterline Mr. and Mrs. Robert M. Bevan Attleboro Nursing Home and Rehab Home Instead Senior Care Ms. Sally D. Fabian-Oresic The family of a fallen soldier Ms. Theresa Castoguay Farm 44 Productions, Ltd FACT Bucks County Automobile Dealers Association of Greater Hope Lutheran Church In honor of Jennifer Couchoud Family Service of Chester County Philadelphia Catherine’s Ms. Melissa Faust Mr. Randall Flager Think Company Ms. Lesley Hurwitz Ms. Sue Bartolozzi Mr. John Cauley Ms. Patricia Fee Ms. Joan Friedland In honor of Susan Erdossy Ms. Cathy Jackson Central Bucks East High School Ms. Leona Fierszt Ms. Rebekah S. Goldenberg Mr. Colin Likens Bayada Home Health Care Mr. and Mrs. Robert Halbreiner Janssen Pharmaceuticals Chesterbrook Academy First National Bank of Newtown Mr. and Mrs. James Hanyok In honor of Jameson and James Gilpatrick Mrs. Madalyn Bedesem Jericho National Golf Club Mr. Thomas Armstrong Mr. and Mrs. Donald J. Hayden, Jr. Ms. Natalie Belinsky Christ Baptist Church First United Methodist Church Mr. and Mrs. Adam Horsley Jesse W. Soby Post In honor of Jimmy and Jamie Bason Gilpatrick The Christmas Gala Ms. Lori Fisher Mr. and Mrs. Robert D. Jesser Ms. Kari Belson Mr. and Mrs. Andrew States Ms. Lynda Johnson Mrs. Cynthia S. Johnson Bensalem High School Ms. Megan Cicio Mr. John Fitzpatrick Ms. Constance B. Karasow In honor of Otto Grupp Johnson, Kendall & Johnson, Inc. Mr. Steve Cickay Fluehr Funeral Home Mr. and Mrs. Kevin H. Kerchner Ms. Alyssa Grupp Bensalem Presbyterian Church Ms. Elizabeth Jones Mr. William P. Larkin, Jr. In honor of Daniel and Renee Jonsson Bensalem United Methodist Church Ms. Lisa Clayton Forrest Grove Enterprises, Inc. Mr. and Mrs. Paul T. Lonsdale Ms. Renee Schoeller Mrs. Lillian H. Kase Mrs. Erin A. Lukoss Ms. Kathleen Bergmann Ms. Melissa Cohen Ms. Lisa Furey Mr. William Maeglin In honor of Judy Kelly and Al Naar, The Kelly Mr. and Mrs. Christopher Kearney Bethlehem AME Church Ms. Donna Colletti Ms. Colette Magellan Behavioral Health Family, The Stryker Family, The Family, Ms. Cheyenne Keen Mr. Tom McDermott and Ms. Randee Elton Brian Kelly, The Brugger Family Ms. Linda M. Biedka Congregation Brothers of Israel Ms. Kimberly Gallo Kenbra Beauty Sales Mr. and Mrs. Neal W. Miller Ms. Janet Kelly Ms. Christine E. Cooney Ms. Lynn Gelman Mr. and Mrs. John C. Miller Ms. June Bischoff In honor of Matt’s 80th Birthday Mrs. Virginia Kenderdine Ms. Patricia R. Miller Ms. Debbie Cooper Ms. Arlene George Ms. Donna L. Bradley Ms. Amy Blacker Dr. and Mrs. David E. Mino Mr. Greg Kendrick Cops ‘n’ Kids Mrs. Lisa George Mr. Daniel Miringoff Mrs. Maria Blanco In honor of Mark & Leslie Pellegrino and Ms. Samantha Kenny Ms. Mary H. Mytryshyn Matt & Pat Pellegrino Ms. Joanne Bogrett Council Rock High School North Ms. Emily Gettis Ms. Mildred Mytryshyn Ms. Gail Kibler Ms. Robin Cutuli Coyne Chemical Mrs. Kristin Gile Mr. David Nejako Ms. Susan Bojakowski Mr. and Mrs. Chaz Shaw Ms. Karol King Newtown Athletic Club Ms. Lorraine Crawford Girl Scout Troop 2036

56 ANNUAL REPORT 2017-2018 57 SUPPORTERS

Kiwanis Club of Southampton Ms. Maureen McGovern PDQ Printing & Graphics Ms. Kristen Sanchez Sunrise Senior Living Mr. Brian Worrall

Klatzkin & Company Ms. Karen McKenna Mr. Mark Pellegrino Ms. Cathy Scaramuzzo Mrs. Jessica J. Sweeney Mr. and Mrs. Gary Wright

Mrs. Elizabeth R. Klebe Ms. Anne McManus Pellegrino Auto Group Ms. Dawn Sciorillo Ms. Lisa Swider Ms. Theresa Wrublesky

Ms. Kim Kliesh Ms. Kelly Menapace Penn Community Bank Ms. Laureen Scordia Syncro Technology Corporation Mr. James Wyatt

Ms. Susan Koble Mr. Tom Merchant Penn Mutual Life Insurance Ms. Tunisia Seals Ms. Pam Tevington Yardley Inn

Mr. Paul Labance Ms. Jessica Merz Pennco Tech Ms. Stephanie Selger The Broker Network, Inc. Yardley Makefield Lions Club

Ms. Donna Lanatto Mr. and Mrs. Michael G. Midash Pennsbury School District Ms. Jen Semeraro The Profero Group Mr. Gregory Yori

Langhorne-Middletown Fire Company Middletown Township Pennsbury School District Local Union Sesame Place Mr. Jim Thompson Mr. and Mrs. Brian Yorkiewicz

Ms. Marie LaPorte Ms. Diana Mielke Pennswood Village Ms. Nicole Shearer Mr. Scott A. Thompson Mrs. Kimmie Young

Mr. William P. Larkin, Jr. Ms. Gina Mignoni Ms. Lauren Pero Ms. Erin Shendan Mr. Tom Tosh Ms. Judi Youngken

Laurel Oaks Development Mrs. Tasha Miles Ms. Barbara Perugini Mr. and Mrs. Thomas Shields Trevose Day School Mr. John Zackowski

Learning Express Toys Ms. Sara Mitchell Mr. and Mrs. Graham Peterson Ms. Maria Shinkunas Trinity Episcopal Church

Lenape Middle School Ms. Margo S. Mocarski Mr. and Mrs. John J. Pflaumer Mr. Steven Shive TruBeauty Concepts We are deeply grateful to all of our supporters, and we apologize if we inadvertently omitted Ms. Eileen Leo MOMS Club Of Bensalem Philadelphia Eagles Signature Systems Ms. Gina Tutoni your name or have listed it incorrectly. Please Ms. Eleanor Letterio Ms. Joan T. Morley Ms. Bonnie Piestrak Ms. JoAnne Silverstein Ms. Betsy Uveges contact Joanne Bogrett, Chief Development Officer, at [email protected] or 215.757.6916, Ms. Claire Lezynski Mr. Neil A. Morris Pilates Bodies Fitness Studio Ms. Wendy Simon Ms. Amy Vandenburgh ext. 211 so that we can correct our error. Ms. Connie Liebreich Ms. Susan Morris Ms. Donna Pirble Ms. Jackie Siomos Mrs. Linda Vernam Thank you.

Mr. and Mrs. Jim Longstreet Ms. Wendy Mui Ms. Holly Pirolli Ms. Ellen Skibitsky Ms. Suzanne Wallace

Ms. Lisa Luft Mr. and Mrs. Matthew Muller Mrs. Sarah Potsko Mrs. Pamela Smith Ms. Peggy Walsh

Mr. Robert Lusch Mullin Publishing The Prancing Peacock Yoga Studio Ms. Lois Snyder Walter S. Miller Elementary School

Lutheran Church of God’s Love Mr. Jim Murphy Ms. Gena Ragnoli Solo Club of Village of Flowers Mill Mr. Gary A. Ward

Lutheran Church of the Resurrection Nazareth Academy Grade School Mr. and Mrs. Scott L. Rakestraw Ms. Ginger Warrington Democrats

Ms. Rebecca Lyons Neshaminy Federation of Retired Teachers Mr. and Mrs. Joe Ramsey Ms. Jen Sommerer Ms. Bethanne Wasilchick

Ms. Lindsey Macghee Neshaminy School District Ms. Amber Ray Ms. Linda Sondesky We Care Pediatrics

Mr. Jeff MacKay Neshamony United Methodist Church Realty Landscaping Corporation Ms. Sharon Spadaccini Mr. Zachary Weber

Mr. and Mrs. Thomas E. Maclin Newtown Athletic Club Reedman Toll Auto World Ms. Karen Spicer Mr. and Mrs. Fred H. Weiner

Makefield Highlands Golf Club Newtown Middle School Ms. Jennine Reitter Ms. Alida Spiller Wesley Enhanced Living

Makefield Women’s Association NFP Executive Benefits Ms. Amanda Reyzin St. Christopher School Ms. Patricia Ann Weslowski

Ms. Becky Maleski Mr. and Mrs. Robert P. Nobel, Jr. Ms. Kapua Rice St. John’s Anglican Church West Rock Packaging

Ms. Staci Mandel Ms. Gail North Ms. Michele Rice St. Jude School Ms. Kathryn White

Ms. Lisa Maneval Northminster Presbyterian Church Rite Aid Ms. Lorraine Stambaugh Ms. Lindsey Widmann

Mr. Richard Marotto Mrs. Bette Ann O’Brien Ms. Lorna Robinson Stampfl Associates Mrs. Jennifer Wiggins

Ms. Linda Martin-Mills Ms. Jill O’Hara Mr. Brian Rodgers Mr. Rich Stanton William Penn Center Preschool

Ms. Cecelia Marucci Mr. David R. Ohman Ms. Lisa Rogers Ms. Colleen Stemme Mr. James Wilson

Ms. Janine Mascari Mr. and Mrs. Tom Oliver Mr. and Mrs. Steven Roosa Ms. Sadie Stringer Ms. Karen Winters

Ms. Kelly McCavitt Oxford Valley Elementary School Ms. Joan B. Roth Structure Tone Mr. Andrew Witten

Ms. Kathleen McDermott Ms. Stephanie Pangburn Ms. Michele Roth Sublime Salon & Spa Ms. Paula Wolff

Ms. Michelle A. McFarlane PASR Bucks County Chapter Sage Chiropractic Success Rehabilitation, Inc. Ms. Susan Wolpin

58 ANNUAL REPORT 2017-2018 59 VOLUNTEERS

VOLUNTEERS We gratefully acknowledge and honor the many volunteers who have supported us throughout our 2017-2018 fiscal year. On behalf of our board, staff and program participants, please accept our profound thanks for the many talents and continued support that have helped us respond to the ever-changing needs of our community.

Volunteers make a tremendous difference in our ability to help the community. Our volunteers serve on special events and board committees, assist with administrative tasks, help operate the Bucks County Emergency Homeless Shelter, assist with public relations, make improvements to our facilities, answer Contact Helpline and Bucks County Housing Link calls and much more. Our 484 volunteers are comprised of 158 regular volunteers (monthly or weekly), 67 frequent volunteers (4 to 11 times annually) and 259 occasional volunteers Nordstrom Rack sent eight team members from their Langhorne store to the shelter to paint as part of their Nordstrom Cares program. (1 to 3 times annually). These dedicated volunteers contributed a total of 14,357 hours of service during our 2017-2018 fiscal “Volunteers are essential to our year. That’s equal to 598 days, 20 months or 1.7 years of volunteering! This figure marks an 18% increase of organization. We would not be volunteer hours over last year’s 12,126 hours. We’re able to accomplish what we do so grateful for the generosity these champions exhibit, without their dedication and hard abundantly sharing their time and talents when it’s needed most. work,” said Marlene Piasecki.

YOU CAN MAKE A DIFFERENCE Join our volunteer workforce and help us make a difference in our community. We will work with you to find the best match between your interests and our Volunteers from Nordstrom Cares needs. Orientation and training are provided. Contact $209,852 brightened up the Bucks County Emergency Ellen Vinson, Director of Volunteer Services, at evinson@ Homeless Shelter by painting the lobby, Based on average salaries for comparable paid fsabc.org or 215.757.6916, ext. 202 to learn more. conference room and dining room. positions in the greater Philadelphia region, 14,357 hours of service is valued at $209,852.

60 ANNUAL REPORT 2017-2018 61 VOLUNTEERS

VOLUNTEERS Donna Bonfrancesco Chari Cohen Nancy Doyle Alice Gens Judith Hibbs Quron Kendrick James MacMain Kristin Abbe Joseph Borrajo Jerry Coleman Robert Duaime Faruq Ghafori Cathy Higgins Becky Kerchner Nonhlanhla Madonko

Mary Adamow Michael Borski Carrie Collins Lindita Duraj Scott Gilinsky Lynn Hillman Joe Kibler Carol Mahoney

Kristin Addis Steve Bostancic Linda Collins Ian Elias Nancy Glatfelter Mark Hillman David Kniaz Maureen Makin

Lauren Alexander Margo Boudreau Rachael Collins Al Elinow Deep Gohel Andy Hirsh Bobby Knight Nidhi Malhotra

Myisha Allen Dorene Bowen Michael Colluccio Amy Ellsworth Pat Golden Jerry Hnizdo Richard Knight Juli Manning

Katlynn Altman Gerry Bowen Karin Compagnone Kevin Emig Pam Good Joe Hochreiter Nancy Koppelman Shane Marchesani

Kira Altomari Shannon Bowen John Connor Sue Erdossy Mark Goodman Ben Hopkins Kathy Kratowicz Nancy Maren-Yurgevich

Lou Altomari Yvette Boyah Patty Connors Dora Estrada-Yales Martha Gopal Eda Hopkins Patricia Kremer Milton Marino

Alan Appel Jean Boyle Eileen Corbett Kimberly Evans Ben Graham Ian Hopkins Linda Labanoski Laura Markward

Alexis Applegate Rosemary Bradley Shir Cornblum Deb Ewing JD Graham Caitlin Horvat Bill Larkin Miguel Marrero

Robin Appleton Joke Bradt Dale Cosack Thomas Ewing Nick Graves Michael Hrouda Pattie Ann Larkin Leonard Marsh

Michael Arroyo Dorothy Brady Jennifer Couchoud Dennis Faucher Bernie Griga Jalisa Hunter Paul Larsen William Marshall

Momsey Artis Sarah Brower Chris Cridge Haley Faust Evelyn Griga Deacon Bill Iacobellis Daniel Lawlor Emily Marziani

Sandy Aschinger Tahrin Brown Susan Cridge Brendan Fenton Fred Groser Linda Idleberg Sandra Lawlor Elaine Matthews

Phyllis Ashcraft Tom Buchanan Gil Crisenbery Spencer Field Renee Groser Nick Incelli Remington Lee Lisa Mattie

Ally Atkinson Nicole Burkey Billy Culp Leona Fierszt Arsenia Gross Gloria Inlander Jeff Lerner Michael Mattie

Melony Baclini Denise Burnett Michele Cunningham Carolyn Filipsi Joseph Gross Pete Ireland Jeff Lerner, Jr. Sophia Mattie

Lisa Bailey Ken Byrne Shawn Curnew Barbara Fiocca Beth Gutekunst Carol Irvine Bill Lever Julie Matzke

Giovanni Balsano Carol Calvello Mary Jo D’Agostino Gareth Fisher Emily Gutekunst Catherine Jackson Beth Lindemuth Judy Mazess

Donna Barber Donna Campoli Pete D’Agostino Gilad Fishman Anne Gutherman Dominique Jamison Charlene Lindsey Kelly McCafferty

Gina Bard Erica Cape Lisa Dandegian Jenny Fleming Marilyn Halpern Joe Jaworski Beth List Mary McCole

Austin Beil Mark Cappuccio Laurie Darragh Mike Flesher Sheldon Halpern Sarah Jefferson Joanne Loeffler Trish McFadden

Cole Belinsky Cheri Carter Cliff Davis Eileen Fleury Bernie Handler Riley Johnson Theo Loeffler Josh McGowan

Natalie Belinsky Vivian Castel Linda Davis Gerry Fleury Marie Hanna Shannon Johnson Diane Logan Aileen McGuire

Christina Belmonte Aurora Cavaliere Lonnie Davis Carolyn Fogel Yaron Harari Denise Jorgenson Megan Lownes Samantha McIntyre

Sara Benowitz Alexandra Cerrito Laura DePallo Nicolas Foraker Rich Hart Casandra Judge Karen Lowry Amy McKeon

Lindsay Benzel Jennifer Chamberlin Diane Derescavage Elizabeth Forest Guy Hartogh Michael Judge Ellen Luck Marie McLaughlin

Sue Beresford Sherlana Charles Barbara DeSantis Mary Foster James Harven Mary Ann Kafer Cecelia Luongo Michelle McNulty

Tom Beresford Joanne Charpentier Melissa Desantis Sabrina Foster Orette Harvey Carole Kanoff Tyler Luther Alex Medina

Steve Berkley Rachel Chase Theresa Desantis Sonia Foster-Storch Ava Haurin Henry Kearney Mary Eileen Lutz Terry Meehan

Susan Bieber Fran Ciaccia Sue Dhoble Dave Franchini Rebecca Hayden Joanie Keehn Gary Lux Sarah Meerschaert

Liz Bielunas Kyle Ciarciello Sue DiLisio William Francisco Geeta Heble Michael Kellar Kristen Lynch Jackie Mehalick

Jackie Bingaman Bernard Ciliberto Sherry Dixon Steve Friedman Mary Jane Heil Kathy Kelly Pam Lynch Elizabeth Mejia

Bill Blacker Darlene Cini Chris Donnelly Bri Galligan Joyce Heineman Margaret Kelly Tiffany Lyons Amy Meola

Carl Blosser William Clark Kathleen D’orazio Mary Galzerano Rose Henkel Patricia Kelly Felice Macera Robert Meredith

Joe Bondi Adrienne Clarke Kathleen Dorrian Courtney Gambrell Fred Hessenthaler Rich Kelly Julie Mack Eileen Mesure Sidney Clearfield Joanne Dorsey Debi Gegner Donna Heverly Elizabeth Kempf Tom Maclin Tasha Miles

62 ANNUAL REPORT 2017-2018 63 VOLUNTEERS

Jason Miller Marianne Pazden Suzanne Rosenblatt Ellen Sieber McMaster Joseph Trachy

Margaret Mingione Harry Pecci Monica Rowe Robert Sims Eileen Troy

Rick Mingione Jane Perkinson Meryl Russo Donna Sinacori Kevin Troy

Sid Misra Joanne Peterson Anna Ryan Eric Skoglund Ed Urban

Margaret Mohr Brad Phillips Karen Sabatini Steve Small Debbie Van Aken

Nancy Morris Donna Pianoforte Lori Sadusky Aimee Smalley Bianca Velasquez

Liz Morrison Eric Pierce Lori Salamone Gayle Smith Lisa Verduci

Milton Moser Terri Pietkowski Susan Salomon Katie Smith Mo Wali

Carrie Muench Lauren Plucker Paul Salvatore Linda Smith Jan Walters

Rita Mullowney Cathy Poapst Heather Samsel Michael Smith Hao Wang

Ronald Mullowney Michael Poapst Carmen Sanchez Stephen Smith Leon Ward

Christine Muni Beth Ann Pollack Miguel Santiago Judi Snyder Andy Warren

Gene Murtha Sheldon Post Rebecca Santoni Nathan Snyder Elaine Warren

Joanne Nails Elisa Potera Casey Schaffer Patricia Snyder Suzanne Weaver

Father Linus Nangwele Aysel Poyrazli Ruth Scherr Rob Sparks Mark Weichelt

Tamre Noblet Patti Purcell Melissa Schiavone Cindy Spielvogel Susan Weidle

Jeanne Nocito Ed Pustay Helen Schilling Michael St. George Renee Weintraub-Kalandar

Joey Nolan David Quigley Steve Schlussel M’lu St. George Mike Weiss

Lee Nolan Francis Quinlan Abigail Schmid Nicole Stefanoni Cynthia Wesley

Carol Norris Paulette Ramsay Connor Scholl Arniece Stevenson Jessica Wilcox

Ronni November Jim Rauchut Camille Schrier Tara Stewart Frank Wilford

Dan Nucero Jennifer Redmond Cheryl Schrier Joseph Stoll Carla Williams

Desiree Nyenuh Ray Regan Tom Schrier Phiroza Stoneback Kailah Williams

Ed Oakley Beverly Remsburg Nicole Schultz Elliot Strom Maria Wilson

Andrew O’Brien Betsy Rendell Eric Schumann Susan Strom Susan Winerip

Jack O’Connor Diana Resek Kim Schumann Frank Sullivan Robyn Wingo

Mary Ellen O’Connor Carol Rhone Gwen Scott-Hodges Pat Sullivan Joanne Woodall

Thelma Oestreich RJ Rhone Jane Senior Rosann Supino Tracey Wright

David Ohman Jeff Richards Scott Serpico Jessica Sweeney Christine Zador-Silverman

Denise Oldenhoff Judith Richards Bouvier Servillas Natalie Taptykoff Olenka Zajac

Norma Osterhout Chris Riley Irv Shaffer Eloise Tatro

Vuthy Ou Tanya Rinkus Michael Sharer Gretel Theriault

Cathie Owens JoEllen Ritz Craig Sheffler-Collins Dianne Thomas We are deeply grateful to all of our volunteers, and we apologize if we Michael Owens Darlene Rodeback Kathy Shegda Subrenie Thomas-Smith inadvertently omitted your name Chandni Patel Brian Rodgers Lynne Sheridan Karen Thompson or have listed it incorrectly. Please contact Ellen Vinson, Director of Kunj Patel Emily Rodgers Deb Shields Moe Thu Volunteer Services, at evinson@ fsabc.org or 215.757.6916, ext. Sharon Patrick Patrick Romutt Amanda Shulski Carmen Torres Pictured above (clockwise from upper left) are volunteers Sue Dhoble, Pantry Assistant; Donna 202 so that we can correct our Pianoforte, Accounting Assistant; Leon Ward, Driver; Elaine Matthews, Special Projects; and Ed Pustay, Bob Paul Angela Rosen Ira Sieber Heather Towne error. Thank you. Pantry and Kitchen Assistant.

64 ANNUAL REPORT 2017-2018 65 United Way of Bucks County works with Family Service Association and other partners to feed the hungry, Congratulations to house the homeless, help seniors, & create opportunities through education. Family Service and Its 2018 Honorees for helping to improve the quality of life for the people of Bucks County

Roy Yaffe, Esquire Gould Yaffe and Golden 1818 Market Street – 13th Floor Philadelphia, PA 19103-3638 215.546.9090 GIVE. ADVOCATE. VOLUNTEER. [email protected] LIVE UNITED.

The Broker Network Inc. Your Employee Benefits Resource

Gerald Dugan, ChFC, CLU President EisnerAmper LLP

Phone 800.555.6396 proudly supports the Fax 866.497.1371 [email protected] Family Service Association P.O. Box 559 West Chester, PA 215.547.2018 of Bucks County 19381

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66 67 Proud supporter of

Hill Wallack LLP Family Service is honored to support Family Service. Thank you for helping to strengthen our communities one family at a time.

Congratulations to NFP, Corporate Citizen of the Year.

PennCommunityBank.com Hill Wallack LLP Francis J. Sullivan 215-788-1234 Yardley, PA | Princeton, NJ | Morristown, NJ [email protected] www.hillwallack.com | 215.579.7700 Banking | Lending | Insurance | Investments

68 69 WE LISTEN, CARE AND HELP. EVERY DAY.

You make it possible for us to do so. Thank you for your support.