Rajiv Mathew

E-mail : [email protected] Phone : +91 9884224042 Address: Flat No 39 B Block Jawahar Campus Apartments, 600082,

Work experience Vivanta By Taj Fisherman’s Cove Chennai March 2013 — Present Assistant Front Office Manager Chennai (A 152 Room Cottages and Villas luxury Resort on the Coromandel Cost with a 38 year old Legacy)

The major responsibility areas include:

üIn-Charge of the Department in the absence of the Front Office Manager

üProcess Owner and Custodian of Guest satisfaction Levels in the Resort(an increase in 14 percentage points from 2012-2013 to 2013- 2014)

üOne Point of Contact from operations for all VIP movements in the .

üCoordinating Mystery Audits and analyzing the results

üCustodian & Process Owner of Customer Feedback System

üCustodian & Process Owner of Customer Information System

Taj Club House Chennai March 2010 — March 2013 Sr. Duty Manager (A Contemporary Premium Hotel in the Heart of the City). The major responsibility areas include:

üIn-Charge of the Department in the absence of the Front Office Manager

üResponsible of all Operational activities in the Department

üOne point contact for guest service

üCoordination with all departments

üAllocation of duties

üComplaint handling

üMonitoring check ins and check outs (Adherence to Brand Standards)

üDepartmental coordinator for Up selling of rooms and Cross selling

üCoordinating Mystery Audits and analyzing the results

üManaging Customer Feedback System

üManaging Customer Information System

üOne Point of Contact from operations for any group movement in the Hotel

Rajiv Mathew 1 Taj Mount Road November 2008 — March 2010 Front Office Team Leader

Qualifications

Training experience

·Industrial Training Exposure:The Leela Place Kempinski Hotel, Bangalore.

Areas Trained in:Front Office, Reservations, Banquet Sales,

Food & Beverage Service, Human Resource.

Skills & Strengths

A Certified Taj Departmental Trainer for Taj Group of Attained Gold Level in Certified Business Excellence Facilitators Programme. Silver Levelin 2012 and Gold Level in 2013 in STARS Programme (Special Thanks & Recognition Scheme) a Programme meant for recognizing excelling employees across the all brands of the Taj Group. To take decisions as a manager keeping Company, Client & Employee welfare in mind. Ability to train team members to help them realize their full potential.

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