Rajiv Mathew
E-mail : [email protected] Phone : +91 9884224042 Address: Flat No 39 B Block Jawahar Campus Apartments, Jawahar Nagar Chennai 600082, Tamil Nadu India
Work experience Vivanta By Taj Fisherman’s Cove Chennai March 2013 — Present Assistant Front Office Manager Chennai (A 152 Room Cottages and Villas luxury Resort on the Coromandel Cost with a 38 year old Legacy)
The major responsibility areas include:
üIn-Charge of the Department in the absence of the Front Office Manager
üProcess Owner and Custodian of Guest satisfaction Levels in the Resort(an increase in 14 percentage points from 2012-2013 to 2013- 2014)
üOne Point of Contact from operations for all VIP movements in the hotel.
üCoordinating Mystery Audits and analyzing the results
üCustodian & Process Owner of Customer Feedback System
üCustodian & Process Owner of Customer Information System
Taj Club House Chennai March 2010 — March 2013 Sr. Duty Manager (A Contemporary Premium Hotel in the Heart of the City). The major responsibility areas include:
üIn-Charge of the Department in the absence of the Front Office Manager
üResponsible of all Operational activities in the Department
üOne point contact for guest service
üCoordination with all departments
üAllocation of duties
üComplaint handling
üMonitoring check ins and check outs (Adherence to Brand Standards)
üDepartmental coordinator for Up selling of rooms and Cross selling
üCoordinating Mystery Audits and analyzing the results
üManaging Customer Feedback System
üManaging Customer Information System
üOne Point of Contact from operations for any group movement in the Hotel
Rajiv Mathew 1 Taj Mount Road November 2008 — March 2010 Front Office Team Leader
Qualifications
Training experience
·Industrial Training Exposure:The Leela Place Kempinski Hotel, Bangalore.
Areas Trained in:Front Office, Reservations, Banquet Sales,
Food & Beverage Service, Human Resource.
Skills & Strengths
A Certified Taj Departmental Trainer for Taj Group of Hotels Attained Gold Level in Certified Business Excellence Facilitators Programme. Silver Levelin 2012 and Gold Level in 2013 in STARS Programme (Special Thanks & Recognition Scheme) a Programme meant for recognizing excelling employees across the all brands of the Taj Group. To take decisions as a manager keeping Company, Client & Employee welfare in mind. Ability to train team members to help them realize their full potential.
Rajiv Mathew 2