Rajiv Mathew E-mail : [email protected] Phone : +91 9884224042 Address: Flat No 39 B Block Jawahar Campus Apartments, Jawahar Nagar Chennai 600082, Tamil Nadu India Work experience Vivanta By Taj Fisherman’s Cove Chennai March 2013 — Present Assistant Front Office Manager Chennai (A 152 Room Cottages and Villas luxury Resort on the Coromandel Cost with a 38 year old Legacy)<? xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> The major responsibility areas include: üIn-Charge of the Department in the absence of the Front Office Manager üProcess Owner and Custodian of Guest satisfaction Levels in the Resort(an increase in 14 percentage points from 2012-2013 to 2013- 2014) üOne Point of Contact from operations for all VIP movements in the hotel. üCoordinating Mystery Audits and analyzing the results üCustodian & Process Owner of Customer Feedback System üCustodian & Process Owner of Customer Information System Taj Club House Chennai March 2010 — March 2013 Sr. Duty Manager (A Contemporary Premium Hotel in the Heart of the City). The major responsibility areas include:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> üIn-Charge of the Department in the absence of the Front Office Manager üResponsible of all Operational activities in the Department üOne point contact for guest service üCoordination with all departments üAllocation of duties üComplaint handling üMonitoring check ins and check outs (Adherence to Brand Standards) üDepartmental coordinator for Up selling of rooms and Cross selling üCoordinating Mystery Audits and analyzing the results üManaging Customer Feedback System üManaging Customer Information System üOne Point of Contact from operations for any group movement in the Hotel Rajiv Mathew 1 Taj Mount Road November 2008 — March 2010 Front Office Team Leader Qualifications Training experience<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> ·Industrial Training Exposure:The Leela Place Kempinski Hotel, <?xml:namespace prefix = st1 ns = "urn:schemas- microsoft-com:office:smarttags" />Bangalore. Areas Trained in:Front Office, Reservations, Banquet Sales, Food & Beverage Service, Human Resource. Skills & Strengths A Certified Taj Departmental Trainer for Taj Group of Hotels Attained Gold Level in Certified Business Excellence Facilitators Programme. Silver Levelin 2012 and Gold Level in 2013 in STARS Programme (Special Thanks & Recognition Scheme) a Programme meant for recognizing excelling employees across the all brands of the Taj Group. To take decisions as a manager keeping Company, Client & Employee welfare in mind. Ability to train team members to help them realize their full potential.<li style="margin: 0cm 0cm 0pt; line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;" class%3 Rajiv Mathew 2.