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Report to the Community and a Year in Review

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Report to the Community and a Year in Review 2011 - 2012 Report to the Community and a Year in Review Health Sciences Centre Achieves “Gold Standard” of 24/7 Angioplasty Care Teleophthalmology Bringing Portable Eye Exams to Diabetics in the Region P.A.R.T.Y. Program Preventing Risk-Related Trauma in Youth Report from the Co-Chair, Contents Patient Family Advisory Council 1 Report from the Co-Chair, I was surprised to realize it has been over 2 years DEFINITION Patient Family Advisors since a friend called me who works at the Thunder Patient and Family Centred Care 2 Report from the Chair of the Bay Regional Health Sciences Centre (TBRHSC). She Board of Directors asked if I would become a volunteer Patient Family The provision of care that is Advisor (PFA). She explained that exciting changes respectful of, and responsive 3 Report from the were coming in the way patients and their families to, individual patient/family President & CEO would be integrated as partners in running our Health preferences, needs and values, 4 2011 - 2012 by the numbers Sciences Centre: Patient and Family Centred Care and ensures that patient values 5 Strategic Plan 2015 (PFCC). I was intrigued and needed to know more. guide all clinical decisions. Since then there have been 86 PFAs involved in over 200 working groups Adapted from the Institute Of Medicine 6 Cardiovascular and and committees at TBRHSC. Stroke Program Patient and Family Centred Care is: OUR VISION I learned that the most recent patient survey (NRC Picker) results showed 8 Chronic Disease Prevention • a change from serving that we went from below the Ontario Teaching Hospital average to and Management Program patients to partnering constantly exceeding it in patient satisfaction. This evokes a sense of pride and Medicine Services with patients for our Health Sciences Centre, and we, as PFAs, played an important role 10 Mental Health Program in this achievement. The true icing on the cake came in late 2011, when • working with patients and families, rather than doing 12 Regional Cancer Accreditation Canada came for a site visit. We had many PFAs involved things to or for them Care Northwest in the process and passed our Accreditation with flying colours. We were awarded leading practice for “Patient and Family Centred Care”. We are • a change in organizational 14 Trauma Program, the first and best in the entire country at engaging our patients. culture, in how we define Base Hospital, Emergency our work, and how we and Critical Care Services I hope I can speak for patients in saying thank you. First, thank you to the Board of Directors for seeing the future and taking a big step towards practice together 16 Women and this huge and innovative change. Thank you to Senior Management The Patient and Family Centred Children’s Program for taking on the challenge to change the culture and for doing so Care model is designed to 18 Prevention & OUR MISSION with honest conviction. We know change, even positive change, is no have Patient Family Advisors Screening Services easy task. Thank you especially to the staff, clinical and non-clinical, (volunteers) involved in all 19 Diagnostic Services for embracing the PFCC model of care. The positive outcomes brought decisions from Food Services to TBRHSC to a new level of excellence. TBRHSC is a great facility, modern 20 Surgical and To advance management hiring committees, and full of equipment to keep us healthy. However, if we measure our Ambulatory Services and more. The philosophy is success based on our staff, our philosophy and our model of care, I see a designed to make patients and 21 Supportive & world-class Patient proverbial giant in healthcare. their families partners, not only in Palliative Care and What a wonderful philosophy Patient and Family Centred Care (PFCC) is. care, but in day to day operations. Telemedicine Services and Family Centred Patients feel they belong and are a valued part of the overall healthcare After all, patients are experts 22 Support Departments experience. I hope we continue to put Patients and their Families at the about themselves and make the 23 Financial Statements Care in an academic, centre of everything we do. best decisions regarding their care. research-based, acute RESULTS OF PFCC Before the introduction of PFCC TBRHSC was somewhere in the care environment. middle grouping in overall patient Keith Taylor satisfaction (approximately 13 hospitals). The direct relationship Co-Chair, Patient Family Advisory Council built with Patient and Families through the PFCC model helped raise scores that are setting a new VALUES bar in patient satisfaction. Patients First 980 Oliver Road Accountability Thunder Bay, Ontario, Canada P7B 6V4 (807) 684-6000 Respect www.tbrhsc.net Published by the Department of Excellence Communications & Engagement. Responses to this report are encouraged. Please address your comments to the Senior Director of Communications and Engagement. Cover Photo: Tina Caccamo, RN, Cardiac Catheterization Lab 2 THUNDER BAY REGIONAL HEALTH SCIENCES CENTRE 2012 Report to the Community: Our Journey to Health Together 1 Report from the Chair of Report from the the Board of Directors President & CEO BOArd OF DIRECTORS Our Strategic Plan is well supported. I Through engagement with our community, we SENIOR MANAGEMENT TEAM Angèle Brunelle marvel at the level of dedication constantly learned valuable lessons to apply to our Strategic Andrée G. Robichaud Chair demonstrated by our healthcare professionals, Plan. We learned that age, ethnicity, background, President and CEO Gilbert Labine staff, volunteers, and donors who work together and personal history are our best assets for Dr. George Derbyshire 1st Vice Chair to do so much more than meet the needs comprehensive strategic planning. Together, of patients and families. The results of their our multiple perspectives help us to see the Chief of Staff Susan Fraser willingness to go the extra mile are evidenced in whole picture with more clarity, enabling us to 2nd Vice Chair Dr. Rhonda Crocker Ellacott patient satisfaction surveys. We were honoured understand our present and visualize our future. Executive Vice President, Patient Sharon Cole-Paterson when Accreditation Canada commended our Throughout our strategic planning process, we Care, Health Professions, and Health Sciences Centre, designating our Patient and Family Centred Sandra Cornell welcomed new perspectives, and now we are realizing the benefits. It Chief Nursing Executive Care (PFCC) model of care as a Leading Practice in Canada. This is an exciting time in healthcare in Northwestern Ontario. Nadine Doucette distinction confirms what our patients and families have reported. Lori Marshall We are fulfilling our Academic and Research mandates in alignment Executive Vice President, Strategy, Steve Henderson We were also commended by Accreditation Canada for our with our Clinical Services. Adopting a Program Management model Performance and Aboriginal Health leadership in Family Visitation using Telemedicine. In addition, Karen McDaid allowed us to design healthcare around the needs of our patients and TBRHSC was ranked one of the Top 40 Research Hospitals in Dr. Gordon Porter Jay Storeshaw strengthened accountability and transparency. Co-leading with our Canada by Research Infosource. We are evolving into an Academic Executive Vice President, Medical physicians, patients, and families facilitates a proactive focus on our & Academic Affairs Dr. Roger Strasser Health Sciences Centre. Strategic Directions. Northern Ont. School of Medicine None of these considerable accomplishments could have been Scott Potts This annual report is a celebration of the journey of Patient Family Grant Walsh possible without the outstanding support and involvement of our Executive Vice President, Centred Care and our organization’s transformation into an Academic partners. We are leaders in healthcare delivery because we are Corporate and Diagnostic Services Health Sciences Centre. As you read through it, I believe you will be backed by so many who care about our ability to succeed. Our Michael Power Non Voting Members as proud as I am. You will learn of significant accomplishments from community is our motivator. Executive Vice President, Chronic each of our four Strategic Directions: Comprehensive Clinical Care, Dr. Suzanne Allain Disease Prevention President Professional The past year has been one of tremendous change, and a source Addiction and Mental Health, Aboriginal Health, and Chronic Disease. and Management Staff Association of great pride for the many people involved. I commend them for Each success is rooted in our commitment to Patient and Family setting us on this path. We continue to face challenges on a daily Centred Care (PFCC). For example, we expanded our capacity to help Rod Morrison Rhonda Crocker Ellacott basis; Gridlock occurs as we struggle to provide for the needs of our patients live healthier lives with the opening of the Centre for Vice President, Human Resources Chief Nursing Executive Alternate Level of Care (ALC) patients and acute care patients, and Complex Diabetes Care. & Organizational Development Dr. George Derbyshire we are faced with difficult financial decisions. However, our focus is You will also see highlights from our Quality Improvement Plan and Bruce Sutton Chief of Staff on finding solutions with our community partners, so that we may Performance Scorecard. These tools drive change through focused Vice President, Informatics & provide the right care at the right place at the right time. Andrée G. Robichaud improvement targets and support our commitment to outcomes and Chief Information Officer Secretary, Board of Directors As my term as a Board member and Chair of the Board of Directors accountability to the people of Northwestern Ontario. President and CEO, Thunder Bay Dr. Michael Wood comes to a close, I wish to thank my fellow Board members and the Regional Health Sciences Centre Our Thunder Bay Regional Health Sciences Centre belongs to you Vice President, Research Health Sciences Centre team for their support and commitment. I as a member of our community.
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