Services for Seniors IN TORONTO

HEALTH & WELLNESS / HOUSING / LEGAL & FINANCIAL HELP EDUCATION & EMPLOYMENT / TRANSPORTATION / RECREATION & MORE... SERVICES FOR SENIORS INTRODUCTION Introduction

elcome to the governments and non-pro t waiting lists, catchment areas rst edition of organizations. ese are or other criteria that may not “Services for oered in Toronto unless be listed. WSeniors” from the City of otherwise indicated. Services Also, information may Toronto’s Shelter, Support are grouped according to have changed since time of and Housing Administration subject with an index provided publication. Please call ahead Division. e focus of this at the back to help you locate to verify information and guide is to provide vulnerable information. avoid a wasted trip. seniors and their caregivers While general information with information about For more information about service access services that can help them to about this or other service and eligibility criteria is maintain their independence directories, contact provided along with service and stay housed. e listings [email protected]. descriptions, it is important to are restricted to programs note that many programs have and services provided by

ISBN 978-1-895739-69-5 JG1310v2

Services for Seniors IN TORONTO 1 TABLE OF CONTENTS TABLE OF CONTENTS

Crisis and Emergency ...... 4 General Information and Referral ...... 5 Elder Abuse ...... 6-7

Health and Wellness Crisis and Emergency ...... 8 In Case of Emergency Form ...... 9-10 General Information and Referral ...... 11 Assistive Devices ...... 12-13 Bed Bugs ...... 14 Community Hubs ...... 15 Counselling ...... 16-17 Dental Clinics ...... 18-19 Heat Alerts ...... 20 Hoarding ...... 21 Home Supports ...... 22-26 Hospitals and Post-discharge care ...... 26-27 Palliative Care and Hospice Programs ...... 28-30 Meals, Community Kitchens ...... 31-32 Meals, Food Banks ...... 32-33 Meals on Wheels ...... 33-34 Meals, Group Dining ...... 34-38 Meals, Nutritional Counselling ...... 38-39 Medication ...... 39 Mental Health and Addictions ...... 40-44

Housing Eviction Prevention and Housing Help ...... 45-46 Tenant Concerns and Complaints ...... 46 Housing Access and Applications ...... 47-48 Co-ops and Non-pro ts ...... 49-53 Home Safety and Injury Prevention ...... 53 Home Maintenance, Yard Work and Snow Removal ...... 54-55 Utility, Property Tax and Home Renovation Assistance ...... 56-57

2 Services for Seniors IN TORONTO TABLE OF CONTENTS

Legal and Financial Bene ts and Income Programs ...... 58-60 Budgeting ...... 61-62 Complaints ...... 63-64 Fraud ...... 65 Income Tax ...... 66 Legal Clinics ...... 67-71 Power of Attorney ...... 72 Senior Drivers ...... 73 Service Canada and Service Ontario Centres ...... 73-74 Veterans ...... 75

Education and Employment Employment Centres ...... 76 Education ...... 76-77

Things to Do Adult Day Programs ...... 78-84 Libraries ...... 85-93 Friendly Visiting ...... 94-95 Community Centres ...... 96-107 Toronto Historic Museums ...... 108 Volunteering ...... 109

Transportation Accessible Parking ...... 110 Toronto Transit Commission ...... 110 Wheel-Trans ...... 111 Non-pro t Transportation Services ...... 111-115

Services for Seniors IN TORONTO 3 CRISIS & EMERGENCY CRISIS & EMERGENCY Worried about a Eviction & Eviction 911 for all neighbour? Prevention emergencies Concerns about someone’s If you are facing eviction call (police, re, ability to care for himself, the Tenant Hotline, a housing ambulance) or about the safety of a help centre (pages 45-46), a neighbouring property, can community legal clinic (pages be directed to Toronto Health 67-71) or Central Intake (see Crisis Lines Connection, 416-338-7600, number below). Mon-Fri, 8:30 am-4:30 pm. Distress Centres of Toronto After hours and weekends, Tenant Hotline 416-408-HELP (4357) call 311. 416-921-9494 Seniors Safety Line Mon-Fri 8:30 am-6 pm 1-866-299-1011 If you are concerned about • Service in 150 languages (150 Languages) an older person’s health and Seniors Crisis Access Line safety contact the Seniors 416-619-5001 Crisis Access line, Emergency Shelter St. Elizabeth Health Centre 416-619-5001. Staff will not Call 311 or Central Intake. Community Crisis Response be able to share personal (Etobicoke, North York) details, but will con rm they 311 416-498-0043 have made contact. or Central Intake Elder Abuse Wandering Persons 416-338-4766 If you are concerned about an Registry Toll free 1-877-338-3398 individual’s physical or mental state or housing conditions, Alzheimer Society of 24/7 contact the Seniors Crisis Toronto Access Line, 416-619-5001. Safely Home The team will make a visit 416-322-6560 alzheimertoronto.org/ and report back that they safelyHome.htm have contacted the individual. safelyhome.ca They may not be able to share Safely Home is a Canada- details because of privacy wide registry designed to requirements. help police nd missing persons with Alzheimer’s or You can also call Toronto dementia and assist in a safe Police Service, 416-808-2222 return home. Registration or contact the Elder Abuse fee applies. Contact the Co-ordinator, 416 808-0130. Alzheimer Society of Toronto See also Elder Abuse, pg 6. for more information.

4 Services for Seniors IN TORONTO GENERAL INFORMATION & REFERRAL GENERAL Government of Ontario Mental Health Helpline 416-326-1234 Toll free 1-866-531-2600 INFORMATION & Toll free 1-800-267-8097 mentalhealthhelpline.ca REFERRAL TTY 416-325-3408 • Confidential information TTY Toll free 1-800-268-7095 and referral to mental health 211 Toronto ontario.ca services and supports Findhelp • General information on • Access to interpreters for Information provincial services, including more than 170 languages Services health services, Ontario 211 Toll free Guaranteed Annual Income Public Health Agency of TTY 1-888-340-1001 System and Reduced Co- Canada 211toronto.ca Payment for Lower Income Division of Aging and Seniors • Information about community Seniors 416-973-0003 programs and social services phac-aspc.gc.ca/seniors-aines • Multi-lingual Community Care Access • General information on • 24/7 Centre (CCAC) public health issues affecting • 211 staff search community 416-310-2222 seniors and healthy aging services by name, language 310ccac.ca or location • Information, referral and Seniors Canada assessment for health and Toll free 1-800-622-6232 311 Toronto home care services TTY Toll free 1-800-926-9105 311 • There are several different seniors.gc.ca TTY 416-338-0889 CCAC of ces serving • General information [email protected] Toronto, each with a about federal government toronto.ca/311 different phone number programs such as services • Information about programs • To find the office nearest and bene ts for seniors, and services provided by the you, visit the website or call information about elder City of Toronto, including the central number abuse waste collection, water, roads • Response to concerns and Community Navigation Toronto Transit Commission complaints Access Program (CNAP) 416-393-4636 • Service is offered in more Toll free 1-877-540-6565 toronto.ca/ttc than 180 languages using cnap.ca • Information on fares, routes interpreters provided Mon-Fri 9 am-5 pm and schedules as well as through Language Line • Connects seniors and accessibility Services caregivers to support • 24/7 services including adult day TTC Wheel-Trans programs, food, counselling, Customer Service Seniors Information Line and supportive housing 416-393-4111 Toll free 1-888-910-1999 Reservations 416-393-4222 TTY Toll free 1-800-387-5559 Drug and Alcohol Helpline Priority Line 416-393-4311 www.seniors.gov.on.ca Toll free 1-800-565-8603 TTY Service 416-393-4555 • Information about provincial drugandalcoholhelpline.ca • To book an interview for seniors programs and • Confidential information registration, call customer bene ts about drug and alcohol service, 416-393-4111 addiction and treatment programs

Services for Seniors IN TORONTO 5 ELDER ABUSE ELDER ABUSE lder abuse is If you suspect abuse, speak to Crisis & Emergency Eoften hard to the person about whom you 911 detect because are concerned. Remember the victim is that this is a sensitive issue Seniors Safety Line easily controlled, and he or she may be feeling Ontario Network for the isolated or very vulnerable and perhaps Prevention of Elder Abuse confused. The person causing ashamed. Encourage him or Toll free 1-866-299-1011 the harm may be someone her to report the abuse and • 24/7 hotline to assist abused close to the victim, or a offer to assist. If you suspect and at-risk seniors caregiver the person depends abuse or neglect and feel the • Service available in more on for daily living. situation requires investigation than 150 languages Sometimes criminals design although you are not able to speak directly to the person, scams to target older people. Distress Centre here are your options: The abuse can be nancial, 416-408-HELP (4357) physical or emotional. • If you suspect neglect or • If you or someone you know Victims of abuse may not nancial abuse contact needs support know where to go for help, the Investigations Unit at may be ashamed, confused, the Of ce of the Public isolated, or afraid to report Guardian and Trustee at Information & Referral what is happening. 416-327-6348 211 Toronto • If you are concerned about Signs of abuse may Findhelp Information Services the individual’s physical or include: 211 Toll free mental state or housing TTY Toll free 1-888-340-1001 • Unexplained signs of injury, conditions contact the such as broken bones or Seniors Crisis Access Line 211toronto.ca bruises at 416-619-5001.The team • Information about • Untreated physical problems will make a visit and con rm community programs and • Marks from restraints that contact has been made social services • Weight loss, dehydration or but will not be sharing malnourishment details with you due to Seniors’ Infoline • Bruising or bleeding around privacy requirements 416-314-7511 genital area • You can also contact the Toll free 1-866-299-1011 • Fear of answering questions Toronto Police Service, • Referral to community especially around speci c 416-808-2222 or contact resources people the Elder Abuse Co- • Social withdrawal ordinator, 416-808-0130 • Agitation • For counselling services that support seniors who • Unsafe or unsanitary living are coping with abuse, call conditions Family Service Toronto at • Unexplained large bank 416-595-9230 or see pages withdrawals 16-17. • Missing cash and valuables • Questionable changes to power of attorney, insurance, wills, titles of property

6 Services for Seniors IN TORONTO ELDER ABUSE Counselling Reporting Abuse Ministry of the Attorney (see also pages 16-17) General Toronto Police Service Of ce of the Public Guardian Family Service Toronto 416-808-2222 non- and Trustee emergency number 416-595-9230 416-327-6348 416-808-0130 Elder Abuse TTY 416-314-2687 355 Church St Co-ordinator familyservicetoronto.org Toll free 1-800-366-0335 torontopolice.on.ca • The Seniors and Caregivers communityprograms@ 595 Bay St Ste 800 Support Service Unit torontopolice.on.ca • Report a situation involving provides social work • Police will investigate an adult whom you believe ervices to older people and s and lay charges where to be mentally incapable caregivers appropriate and suffering, or at risk of • Operates Pat’s Place, a safe suffering, serious harm bachelor apartment for Crime Stoppers seniors 60+ who are being 416-222-TIPS (8477) abused by family members Toll free 1-800-222-TIPS (8477) • Short-term stays of up to 60 • Report abuse anonymously days

Legal Advice

Advocacy Centre for the Elderly 416-598-2656 2 Carlton St Ste 701 advocacycentreelderly.org • Community based legal centre providing free legal services to low-income seniors 60+ • Phone for information or referral to a lawyer • If the office is closed and you require urgent legal advice, you may contact the Lawyer Referral Service at 416-947-3330

Services for Seniors IN TORONTO 7 HEALTH & WELLNESS HEALTH & WELLNESS Medical Services (EMS) dietary restrictions etc. This Crisis & Emergency emergency information sheet should be kept with the sheet lled out and ready ICE sheet. 911 for the paramedics (see next For emergency page) Emergency contact: services (police, The person you wish to • Anticipate possible ambulance, re) be contacted in case of instructions to care for the call 911 emergency. patient until the ambulance • This is free from arrives, e.g. turn the patient Primary care provider: any pay phone onto his side, perform CPR, This could be your family • You don’t need to speak or call back if anything physician, walk in clinic, English to call changes Family Health Centre, • Translation is available in • Do not hang up until the naturopathic practitioner or 140 languages dispatcher tells you to do so whoever you usually see for medical issues. Tips for calling 911 in a In Case of Emergency (ICE) Crisis & Emergency medical emergency Form Relevant medical history: • Be ready with an exact Please provide details e.g. address/location including Keeping a completed ICE heart attack in 2005. form (on next page) on apartment/unit number, Medications: You may also entry code, nearest main hand is a convenient way to ensure you are prepared for a want to attach a current list intersection and any from your pharmacist. special instructions (most medical emergency. Here are appropriate entrance: the instructions for lling out Medical allergies: All ramps, elevators etc.) the Toronto EMS ICE sheet. medications you are allergic • If possible, have someone Name: Full name as it appears to. This list may also include wait for the ambulance to on your health card. You can food and material allergies ag them down and show include your common name in e.g. shell sh, eggs, latex, them in brackets. medical dyes etc. • Leave porch lights on; unlock Health Card: Include the Hospital af liation: Is there the door if safe to do so version code (2 letters at the a hospital you regularly attend • Expect to answer questions end of the 10 digit number). or are followed by, and if so regarding what is happening On the older card (red and which department/doctor. in detail; e.g. the nature white) the version code is of the patient’s injuries; Completed by, and date: located in the bottom right is the patient conscious, Important for accuracy and to corner. breathing, having chest keep a record of how current pain; are there are any Advanced care directive: the document is. dangers or hazards on scene May include: “do not (dogs, assaults, re, broken resuscitate order,” which stairs) explains your wishes in the • Have the patient’s event of a life threatening information available–age, illness. This could also include sex, medical history, allergies any personal/religious requests • Have a Toronto Emergency e.g. no blood products,

8 Services for Seniors IN TORONTO HEALTH & WELLNESS INFORMATION SHEET IN CASE OF EMERGENCY CALL 911

CONTACT INFORMATION

First Name Last Name

Address Apartment Number

City Postal Code

Main Phone ( ) - Alt. Phone ( ) - Crisis & Emergency — ICE Form Health Card - - - Birth Date / / version code day month year

Primary Language(s) Gender ▢ M ▢ F

▢ Advanced Care Directive On file with

Emergency Contact 1

Main Phone ( ) - Alt. Phone ( ) -

Emergency Contact 2

Main Phone ( ) - Alt. Phone ( ) -

Primary Care Provider

Phone ( ) -

RELEVANT MEDICAL HISTORY

▢ Cardiac (angina, heart attack) ▢ Asthma ▢ Cancer ▢ Stroke/TIA ▢ COPD (emphysema, bronchitis) ▢ Alzheimer ▢ Hypertension (high blood pressure) ▢ Seizure (convulsions) ▢ Dementia ▢ Congestive heart failure ▢ Diabetic IDDM/NIDDM ▢ Psychiatric

Other:

www.torontoems.ca

¡ Services for Seniors IN TORONTO 9 HEALTH & WELLNESS HEALTH & WELLNESS Crisis & Emergency

MEDICATIONS

1) 6) 11)

2) 7) 12)

3) 8) 13)

4) 9) 14)

5) 10) 15) Crisis & Emergency — ICE Form MEDICAL ALLERGIES

▢ No Known Allergies ▢ Penicillin ▢ ASA ▢ Sulpha ▢ Codeine Other

SPECIAL CONSIDERATIONS

Communicable Infection / Disease Other

Hospital affiliation ▢ Extensive history,

▢ Specialty (Dialysis, neuro, etc.)

MOBILITY / SENSORY

▢ Dentures ▢ Visual (impairment / glasses) ▢ Hearing (impairment / aid)

▢ Mobility issues (cane / wheelchair / walker / motorized scooter / prosthetic limb)

Completed by Date / / day month year

10 Services for Seniors IN TORONTO ¡ HEALTH & WELLNESS Community Navigation • 65+ with valid OHIP card HEALTH & WELLNESS General Information Access Program (CNAP) • Must consent to transfer & Referral Toll free 1-877-540-6565 care to HouseCalls he organizations cnap.ca • Self-referral, or by family Tlisted here can • Helps to connect seniors and member, caregiver, health help you understand their care providers to health care professional and access health support services such as • Queen St to Hwy 401, supports for seniors. For personal care, social work, and Bathurst St to Bayview Ave information on mental day programs for seniors who MedVisit health and addictions are frail or have dementia programs see pages 41- 416-631-3000 44. For information about Telehealth Ontario medvisit.ca medication see pages 39-40, Toll free 1-866-797-0000 • Call to arrange a home visit for hospital discharge see TTY Toll free 1-866-797-0007 by a medical doctor page 26. • Free, confidential advice and • Free of charge with valid

General Information & Referral health information, 24/7 Health Card Community Care Access Centre (CCAC) • Callers do not need a Health 416-310-2222 Card Toronto Public Health 310ccac.ca • Translation in 110 languages 311 [email protected] Toronto Health Connection 416-338-7600 • Community Care Access Finding a Doctor TTY 416-392-0658 Centres (CCACs) can help Health Care Connect toronto.ca/health people access government- • Information about Toronto funded home care services, Toll free 1-800-445-1822 Public Health programs long-term care homes and health.gov.on.ca and services such as dental community support and • A Ministry of Health and Long- clinics and u clinics health agencies Term Care program that helps • Free, confidential • Depending on eligibility, people nd a family doctor information and advice CCAC services include accepting new patients nursing, personal support • Registrations are taken over (help with bathing, dressing, the phone or online Health Cards etc.), medical supplies and • A valid Health Card is needed Ontario Health Insurance equipment, convalescent Program (OHIP) care (short-term care in a House Calls Ontario Ministry of Health long-term care home) and INFOline end of life care HouseCalls Toll free 1-800-267-8097 • Anyone can make a referral 416-481-5099 ext 331 TTY Toll free 1-800-268-7095 to a CCAC 140 Merton St 2nd Fl health.gov.on.ca • There are several CCACs seniorshousecalls.ca • To book an appointment for serving different parts of [email protected] new or OHIP replacement Toronto. If you are not sure Mon-Fri 8:30 am-4:30 pm cards, call Toll free 1-888- which one to contact, call • Primary health care services 376-5197 or visit the closest the general information for home-bound, frail Service Ontario Centre number or use the locator seniors including physician, feature on the website and nurse practioner • See the website, or page 74 type in your postal code for a list

Services for Seniors IN TORONTO 11 HEALTH & WELLNESS HEALTH & WELLNESS Assistive Devices be able to help with the referral letter is required from cost as well. Contact them a health care professional. ssistive directly if you think you are This will be indicated on Adevices eligible. Check too to see if the application. If there are generally include insurance and employment special hours, we mention aids for seeing, bene ts cover costs. Also, the this in the listings in this hearing and person who prescribes the section. Agencies often put breathing, as well as mobility device may have information application forms on their equipment, prostheses, about where to get nancial websites. Unless we have and some medical supplies. assistance. indicated otherwise, the The Ministry of Health and language of service is English For the most part, applying although some agencies Long-Term Care Assistive for assistance from these Devices Program (ADP) may be able to arrange for agencies and clubs is done interpreter service and say should be your rst stop through a phone call to the since it can pay up to 75% of that staff and volunteers number listed asking for may speak other languages. Assistive Devices the cost of some equipment. an application form. Make Information is below. Often, but not always, there the call during of ce hours, are no or low fees, and The service clubs and other typically Monday to Friday, income veri cation may be organizations listed may 9 am to 5 pm. Sometimes a required.

Assistive Devices Program • You must be assessed and [email protected] Ministry of Health & Long- approved for this program • Sells, prescribes, fits and Term Care • When a doctor diagnoses a repairs hearing aids; sells 416-327-8804 condition that requires an assistive devices including Toll free 1-800-268-6021 assistive device, you will be TTY, alerting/signalling TTY 416-327-4282 referred to an “authorizer” devices, FM systems and TTY Toll free 1-800-387-5559 —usually a physical or ampli ers 5700 Yonge St 7th Fl occupational therapist • Have hearing loss; live in health.gov.on.ca who assesses your speci c Toronto [email protected] needs and prescribes the • English, American Sign • Covers equipment in the appropriate equipment or Language (ASL), Chinese following categories: supplies (Cantonese and Mandarin), prostheses; wheelchairs/ • Applications and a list Italian, Portuguese and mobility aids and specialized of registered vendors of Russian; after hours seating systems; enteric devices available on the emergency interpreter services feeding supplies; monitors website Mon-Fri 5 pm-9 pm; Sat-Sun and test strips for insulin- and holidays 24 hours dependent diabetics; Canadian Hearing Society respiratory equipment; 416-964-9595; 416-928-2500 Canadian Red Cross orthosis, such as leg, arm Technical Devices 416-236-3180 and spinal braces or splints; 1-800-465-4327 21 Randolph Ave visual and communication Toll free 1-877-215-9530 redcross.ca aids; and oxygen equipment TTY 416-964-0023 [email protected] for Ontario residents with 271 Spadina Rd • Short-term loan of assistive long-term disabilities chs.ca

12 Services for Seniors IN TORONTO devices and home health • Financial assistance Toronto Employment and HEALTH & WELLNESS care equipment for prescribed medical Social Services • After hours emergency equipment to increase Application Centre services available to persons mobility 416-397-0330 recuperating at home • Must have an assessment toronto.ca/socialservices letter from an Occupational • Helps fund medically based Canadian National Institute Therapist assistive devices for Toronto for the Blind (CNIB) residents 416-486-2500 Multiple Sclerosis Society • Must have a prescription; Toll free 1-800-563-2642 of Canada subsidy based on income TTY 416-480-8645 416-922-6065 1929 Bayview Ave Toll free 1-800-268-7582 TransCare Community cnib.ca 175 Bloor St E Support Services [email protected] North Tower Ste 700 416-750-9885 • Sells adaptive technologies mssociety.ca Toll free 1-866-393-2079 and daily living aids for [email protected] 1045 McNicoll Ave people with little or no • Loans of assistive devices; tcare.ca Assistive Devices sight, call 1-866-659-1843 subsidies for equipment [email protected] or visit website and incontinence supplies • Assistive devices and home • English; deaf-blind for Toronto residents with care supplies, including intervenors; interpreters con rmed diagnosis of products for incontinence may be available for other multiple sclerosis for 55+ and adults languages with disabilities living in Muscular Dystrophy Canada Scarborough Dorset Park Hub 416-488-2699 ext 164 • English, Mandarin 416-292-6912 Toll free 1-800-567-2873 1911 Kennedy Rd 2345 Yonge St Ste 900 War Amputations of Canada dorsetpark.com muscle.ca 416-221-2130 • Low vision clinic [email protected] 1 Maybrook Dr • Funding available for some waramps.ca Hemophilia Ontario prescribed equipment for [email protected] 416-924-3446 persons with neuromuscular • Loan of mobility equipment Toll free 1-888-838-8846 disorders for civilian and war 65 Wellesley St E Ste 501 amputees living in Toronto hemophilia.ca Sunnybrook Centre for [email protected] Independent Living (SCIL) West Park Healthcare Centre • Medical equipment, walkers 416-480-4261 416-243-3600 ext 2100 for persons with bleeding 2075 Bayview Ave 82 Buttonwood Ave disorders U Wing Ground Fl www.westpark.org sunnybrook.ca [email protected] [email protected] March of Dimes Canada • Chronic assisted ventilatory Assistive Devices Program • Amputee care and care (CAVC) and prosthetics prosthetics Intake Dept 1-866-765-7237 • Doctor referral required; 291 King St 3rd Fl • Speak with on-site funding living in the area of the London, ON, N6B 1R8 advisor regarding fees western 905 and the www.marchofdimes.ca • Referral required from Greater Toronto Area [email protected] health care provider

Services for Seniors IN TORONTO 13 HEALTH & WELLNESS HEALTH & WELLNESS Bed Bugs

ed bugs can Notify the landlord or Consider covering your Bhappen to building manager. Landlords pillows and mattress with a anyone. They have a legal obligation plastic cover or bedbug proof can be carried to maintain the property. encasements. Move the bed into a home Tenants are responsible for away from the wall and keep on clothing, furniture or preparing for pest control sheets and bed covers from luggage. Since bed bugs treatment if they able to touching the oor. breed quickly, it’s important do so physically. If a tenant to get help right away. is unable to do this, an Remove all unnecessary assessment will be made by a clutter. Carefully inspect used Bed bugs are small, brown, Public Health Inspector and clothing or furniture before wingless insects that feed on assistance facilitated. If the bringing it into your home. human blood. After feeding,

Bed Bugs landlord fails to address the For more information they take on the shape and issue, a tenant can make a size of an apple seed. They Maintenance Application to Call Toronto Health do not spread disease but the the Landlord Tenant Board. Connection at bites can be very itchy. (For more information, 416-338-7600 or 311 after What to look for contact customer service for hours and mention ‘frail, • Bites on the skin the Landlord and Tenant vulnerable senior with bed • Waste matter (black spots) Board at 416-645-8080 or bugs.’ You will be referred • Bloodstains or spots on toll free 1-888-332-3234.) to a Public Health Inspector bedding Tenants who receive Ontario and possibly a Public Works or Ontario Disability • Eggs are whitish, pear- Health Nurse. Calls may be Support Program should shaped, the size of a forwarded to a Public Health speak to their worker about pinhead Inspector for follow up. Visit possible supports. toronto.ca/health and view • A sickly sweet smell the section on Bed Bugs. If you have a vacuum Dealing with bed bugs cleaner, use a nozzle The Visiting Homemakers If you think you might have attachment and vacuum all Association can provide bed bugs, call Toronto Health crevices on your mattress, extreme cleaning services Connection at bed frame, baseboards to seniors with bed bug 416-338-7600 or 311 after and any objects close to infestations, provided that hours. If necessary, a Public the bed. It is essential to they meet other eligibility Health Inspector will vacuum daily. The bag or criteria. See page 21 for conduct a site visit. They canister must be emptied details. may contact the building carefully immediately after management to ensure vacuuming. proper treatment. In severe Wash all your linens in the infestations, they may also hottest water possible and contact agencies to help with place them in a hot dryer de-cluttering and preparing for 30 minutes. High heat is the unit for treatment. required to kill bedbugs.

14 Services for Seniors IN TORONTO HEALTH & WELLNESS HEALTH & WELLNESS Dorset Park Hub Centre for Healthy Community Hubs 416-321-6912 Communities 1911 Kennedy Rd • Steeles Ave to Lake Ontario, ommunity dorsetpark.com Victoria Park Ave to Chubs provide [email protected] Pickering a variety of Mon-Fri 9 am-6 pm health care and • Fully accessible services Rexdale Community Hub social services include a senior’s drop-in, 416-741-3000 at a single location. Each tax clinic, Toronto Public 21 Panorama Ct hub is different, but many Health programs, low vision rexdalehub.org offer programs just for assessments and community Mon-Fri 8:30 am-6 pm seniors, such as meals and mental health supports • Legal, community and nutrition, counselling and • Lead agency Agincourt health services and activities dental clinics. Hubs are a Community Services for seniors, children and good place to start if you are Association youth looking for services in your

• Hwy 410 to Lawrence Ave E, • Lead agency Albion Community Hubs neighbourhood or want to Kennedy Rd to Birchmount Rd Neighbourhood Services meet other people in your • Steeles Ave to Dixon Rd, community. Contact the lead Jane Street Hub Hwy 427 to Humber River agency at each hub directly 416-645-7575 for more information about 1541 Jane St Victoria Park Hub eligibility and catchment area janestreethub.ca 416-750-9600 restrictions. Mon, Wed, Fri 9 am-5 pm 1527 Victoria Park Ave Tues, Thurs 9 am-8:30 pm Mon-Tues 9 am-5 pm • Family doctors and other Wed-Thurs 9 am-8:30 pm Access Point on the health practitioners, Fri 9 am-4 pm Danforth women’s support programs, 416-693-8677 • Afghan seniors group, yoga classes, and settlement 3079 Danforth Ave potluck and cooking services accessalliance.ca/accesspoint groups, stretch class, and Mon-Thur 9 am-7 pm • Lead agency UNISON Health counselling Fri 9 am-5 pm and Community Services • Lead agency Working • Health services, settlement • Weston-Mount Dennis Women Community Centre services and community • Lawrence Ave E to health programs The Mid-Scarborough Hub Amsterdam St, Don Valley 416-642-9445 • Lead agency Access Alliance Pkwy to Warden Ave 2660 Eglinton Ave E Multicultural Health and (programs are provided at a Community Services few sites, phone for location) • Crescent Town, Teesdale, Mon, Fri 8 am-5 pm, Secord-Lumsden, Oakridge Tue, Wed, Thurs 8 am-8 pm and Dawes Rd Sat 9 am-3 pm • Health care, dental clinics, wellness and counselling programs for seniors, recreational activities • Lead agency Scarborough

Services for Seniors IN TORONTO 15 HEALTH & WELLNESS HEALTH & WELLNESS Counselling Counselling Programs/ Centre for Information and Services Community Services of Ontario he Anne Johnston Health 416-292-7510 Torganizations Station 2330 Midland Ave (Thurs, Fri) listed here provide 416-486-8666 416-293-4564 counselling for TTY 416-486-6759 3850 Finch Ave E (Mon-Wed) issues such as 2398 Yonge St cicscanada.com relationship conicts, abuse, ajhs.ca [email protected] managing stress and dealing [email protected] • Counselling in English, with the loss of a loved • Counselling and therapy Mandarin and Cantonese one. They provide support related to mental health, for 55+ to seniors as well as their healthy aging, abuse; 55+ Chinese Family Services of caregivers and sometimes • Hwy 401 to St. Clair Ave, Ontario family members as well. Bathurst St to Bayview Ave Most offer free services, 416-979-8299 Counselling although some have fees Alzheimer Society of Toll free 1-866-979-8298 on a sliding scale. Call to Toronto 3330 Midland Ave Ste 229 con rm details. 416-322-6560 chinesefamilyso.com [email protected] For crisis services see pages 20 Eglinton Ave W Ste 1600 • Counselling in English, 40-41. For services related to alzheimertoronto.org Mandarin and Cantonese elder abuse see pages 6-7. • Early stage (under 65) support groups; support for individuals, couples and groups for family caregivers groups on issues such as elder abuse, family violence, General Information CANES Community Care and gambling and Referral 416-743-3892 135 Queen’s Plate Dr Ste 400 Circle of Care 211 Toronto canes.on.ca 416-635-2860 Findhelp Information Services [email protected] 4211 Yonge St Ste 401 211 Toll free circleofcare.com • Caregiver support and TTY Toll free 1-888-340-1001 [email protected] 211toronto.ca counselling; support for seniors discharged from • Counselling support for 55+ • 211 staff search for William Osler Health Centre community services by ESS Support Services name, language or location Care rst Seniors and 416-243-0127 24/7 Community Services 2245 Lawrence Ave W Association esssupportservices.ca Community Navigation 416-502-2323 [email protected] Access Program Elder Abuse Helpline • Counselling for 65+, call for Toll free 1-877-540-6565 416-502-2321 an assessment cnap.ca 3601 Victoria Park Ave Ste 501 • French and English speaking care rstseniors.com social workers available info@care rstseniors.com Mon-Fri, 9 am-5 pm • Counselling with focus on • After business hours, leave the Chinese community 55+ a message for a call back within one business day

16 Services for Seniors IN TORONTO HEALTH & WELLNESS Family Service Toronto separation, bereavement, Veterans Affairs Canada 416-595-9230 anger management; older Toll free Information Intake 416-595-9618 seniors referred to Circle of 1-866-522-2122 355 Church St Care Toll free Counselling/Crisis familyservicetoronto.org • Sliding scale based on gross Line 1-800-268-7708 [email protected] income veterans.gc.ca • Individual and group [email protected] counselling for 60+ St. Christopher House • Veterans and their families experiencing isolation, 416-532-4828 may be eligible for a range loneliness or elder abuse 248 Ossington Ave of supports including • Caregiver counselling, stchrishouse.org pensions, counselling and support groups and [email protected] treatment, rehabilitation, workshops for seniors caring • Supportive counselling for job placement and disability for seniors families and individuals, free bene ts sessions for 55+ • If unsure of eligibility, call for Failure to Launch • Bloor St to the Lake,Yonge more information 416-595-9618 St to Roncesvalles Ave Counselling 747 Warden Ave WoodGreen Community familyservicetoronto.org Settlement Assistance and Services [email protected] Family Support Services 416-645-6000 ext 1262 4th Thurs of month 2-4 pm 416-431-4847 815 Danforth Ave Main Fl • Group sessions for 55+ 1200 Markham Rd Ste 214 woodgreen.org parents whose adult children safss.org ccwscentralintake@ remain dependent due [email protected] woodgreen.org to chronic illness, mental • Supportive group • Individual and group health and addictions counselling for isolated bereavement support to women or seniors individuals or families, free Islamic Social Services and experiencing domestic for 55+ Resources Association violence 416-767-1531 • Free sessions for 55+ TTY 416-767-9358 2375 St. Clair Ave W SPRINT (Senior Peoples’ issra.ca Resources in North [email protected] Toronto) • Individual and family 416-481-6411 counselling, referrals and 140 Merton St 2nd Fl information, 55+ sprint-homecare.ca [email protected] Jewish Family and Child • Counselling and referrals 416-638-7800 to seniors regarding aging, Lipa Green Centre bereavement and family 4600 Bathurst St issues, 55+ jfandcs.com • Hwy 401 to St. Clair Ave, [email protected] Bathurst St to Bayview Ave • Individual, couple and family counselling addressing issues such as divorce and

Services for Seniors IN TORONTO 17 HEALTH & WELLNESS HEALTH & WELLNESS Dental 416-392-0988 2340 Dundas St W here are free 416-392-1777 Tand low cost 95 Lavinia Ave dental options 416-338-3764 for seniors who 2660 Eglinton Ave E meet eligibility criteria. Low 416-338-5652 income seniors looking for 1229 Queen St W dental care should contact Toronto Public Health or one 416-338-0905 of the institutions listed here. 80 Bond St (St. Michael’s Hospital)

Toronto Public Health Low cost dental Dental Clinics treatment 311 Call the institution directly for Dental 416-338-7600 more information or to set up toronto.ca/health an appointment. 416-338-1008 • Free basic dental care and a 5 Fairview Mall Dr Ste 357 one-time only cleaning Urban Volunteer Dental 416-338-1254 • Full or partial dentures are Clinic 1541 Jane St also covered but clients are 416-289-4349 asked to pay the full lab cost 3000 Lawrence Ave E Building A 2nd Fl • Must be a low-income Scarborough Toronto resident 65+ 416-338-7442 • Urgent dental care, one- 160 Borough Dr time visit only Clinic Locations 416-338-5400 • Adults 19-64 without dental 27 Tapscott Rd Unit 1 coverage Etobicoke 416-338-3764 • Must meet financial criteria, 416-338-1790 2660 Eglinton Ave E cannot be on government 8 Taber Rd assistance or receiving 416-338-1486 Toronto/East York retirement pension 399 The West Mall 416-392-0907 University of Toronto 2398 Yonge St 416-252-8576 Faculty of Dentistry 185 Fifth St 416-392-6683 416-979-4927 791 Queen St E 101 Elm St North York 416-392-0934 utoronto.ca/dentistry 416-338-8399 235 Danforth Ave Open September-June 5100 Yonge St, Ground Fl 416-392-6680 • Full service dental North Entrance 277 Victoria St 2nd Fl treatments, including 416-338-2025 416-338-6984 dentures, provided by 12 Flemington Rd 179 Gerrard St E supervised students 416-338-1224 416-392-1410 1651 Keele St 340 College St Ste 370

18 Services for Seniors IN TORONTO George Brown College Low cost dental Madison Centre Hygiene HEALTH & WELLNESS WAVE Dental Clinic hygiene services 416-222-0500 416-415-4547 The lowest costing dental 4950 Yonge St Unit 15 51 Dockside Dr hygiene services are provided (Concourse level) georgebrown.ca/wave/ by trained students who are dentalclinic supervised by a Registered Oxford College of Arts and • Cleanings, x-rays, dentures Dental Hygienist and a Business and llings Dentist. For about $30, a 416-439-8668 senior can receive a complete 670 Progress Ave Queen West Community cleaning from one of the Health Centre schools listed. However, Regency Dental Hygiene 416-703-8481 ext 203 the work is usually done Academy 168 Bathurst St over several appointments. 416-341-0100 www.ctchc.com/site_qw Independent Dental Hygiene 481 University Ave • Cleanings, fillings, Practices also offer lower extractions, root canals and cost dental hygiene services Toronto College of Hygiene dentures and some do home visits. To 416-423-3099 Dental • Dental and social assistance nd an Independent Dental 300 Steep Rock Dr plans accepted Hygiene Practice in your area you can call 416-961-6234, Regent Park Community Toll free 1-800-268-2346 or Health Centre visit cdho.org. 416-364-7019 465 Dundas St E regentparkchc.org • Basic services including examinations, x-rays, llings and dentures • Dental and social assistance plans accepted

Services for Seniors IN TORONTO 19 HEALTH & WELLNESS HEALTH & WELLNESS Heat Alerts

igh heat and else to do this. Some Cooling Centres Hhumidity agencies perform security Even a few hours in a cooler can be dangerous checks and make friendly environment during extremely to people and visits or phone calls. See hot weather lowers the core pets. Older page 94 for a list of these body temperature and helps folks especially can be at services and how to register save lives. Cooling Centres risk during such weather are open during Extreme because they don’t sweat as Get help if someone has these Heat Alerts from May 15 to effectively, may have poor symptoms of heat illness September 30. Water and circulation or a chronic • Rapid breathing or difficulty snacks are available at the medical condition, or be breathing Cooling Centres. using medications that can • Weakness, dizziness or Check toronto.ca/health to compound the risk. For more con rm hours and availability.

Heat Alerts fainting information, including a • Headache, confusion or partial list of air conditioned nausea Metro Hall public places, call 311or visit 55 John St (24 hours) toronto.ca/health You can help someone with East York Civic Centre heat illness by 850 Coxwell Ave To avoid heat-related illness, • Calling for help you should North York Civic Centre • Moving the person to a 5100 Yonge St • Stay out of the sun/heat at cooler location peak times Driftwood Community • Giving the person sips of • Avoid alcohol, coffee and Centre cool water, not ice cold cola. Drink at least 4-8 4401 Jane St water glasses of liquid, preferably Etobicoke Olympium water, in a 24-hour period 590 Rathburn Rd • Wear a hat and dress in McGregor Community lightweight clothing Centre • Consult a doctor or 2231 Lawrence Ave E pharmacist regarding the Centennial Park possible heat-related side Community Centre effects of medications 1967 Ellesmere Rd • Avoid eating heavy meals • Don’t use the oven In an emergency call 911

If you are worried about a For more information on senior you know summer safety call 311 or • Make sure they keep a list Toronto Health Connection of contact numbers by the 416-338-7600. phone • Check in regularly, or make arrangements for someone

20 Services for Seniors IN TORONTO HEALTH & WELLNESS HEALTH & WELLNESS Hoarding

oarding, or clutter, blocking the pathway can contact the Seniors Crisis Hcollecting of emergency responders, or Access Line or Toronto Public and storing too being evicted. Hoarding can Health. If you believe the many items, can be a lifelong problem. Many hoarding poses a health and be dangerous hoarders don’t realize the safety risk, let the landlord for household members seriousness of their situation or property manager know. and others. Some of the so it can be dif cult to get If there is no property risks include re, tripping or them to accept help. management staff or the being hurt by falling objects, person lives in a house, developing health problems If you are concerned about a contact the Fire Department. due to mold growing in the senior who is hoarding you

Seniors Crisis Access Line Fire Safety seniors with age-related Hoarding 416-619-5001 health conditions and/ • Call if you are concerned Toronto Fire Services or mental illness who about an older person’s 416-338-9050 are facing eviction or health and safety (non-emergencies only) institutionalization because • Staff will not be able to • For concerns related to of their unsanitary living share personal details but hoarding and re safety conditions will con rm that they have contact 311 or Toronto Fire • Clients can choose to pay made contact Services directly for the service if they do not meet eligibility criteria. Toronto Public Health Cleaning and • Cost is $45 per hour per 311 or decluttering worker for a minimum of Toronto Health Connection three hours 416-338-7600 Visiting Homemakers • Nurses can assist hoarders Association by assessing the situation 416-489-2500 ext 4367 or and providing education and 4780 emotional support 1-888-314-6622 ext 4367 or • They will also connect 4780 hoarders to appropriate vha.ca/our-services/extreme- community resources and cleaning.html supports such as cleaning • Provides decluttering and services and mental health deep cleaning services agencies • Subsidized services may • The hoarder must be willing be available to eligible to accept assistance and vulnerable and isolated consent to a home visit

Services for Seniors IN TORONTO 21 HEALTH & WELLNESS HEALTH & WELLNESS Home Supports provide relief/respite care contact directly the agencies to allow caregivers to take a listed here to arrange for ome break. Some agencies also services. supports can provide assistance with H banking and shopping. Rates vary depending on help seniors who the service provided and have dif culty Have service needs evaluated available subsidies and are managing daily tasks such by Community Care Access subject to change. Hours as dressing and bathing Centre (CCAC) staff rst in vary. Con rm details with or who need extra help case some or part of the care provider. with meal preparation and is covered by OHIP. If you light housekeeping stay in do not qualify for CCAC- For nursing care, contact their homes and maintain provided home support CCAC. For palliative or end their independence. Most services, or if you want more of life care, contact CCAC or agencies offering home hours or have been placed see pages 28-30. For assistive support providers also on a waiting list, you can devices see pages 12-13. Home Supports

Information, Referral • Financial assistance to pay will visit you in your home and Assessment for housekeeping, personal to assess your needs and care, access to nutrition, develop a care plan Community Care Access health and support services • Sliding scale fees Centre (CCAC) • Persons in receipt of 416-310-2222 Prisoner of War (POW) Humber Community 310CCAC.ca compensation, eligible for Seniors’ Services [email protected] War Veterans Allowance; 416-249-7946 • Information, referral and primary caregiver for an 1167 Weston Rd assessment for home eligible veteran or civilian; humberseniors.org care and other services or low-income or disabled [email protected] available in home or in the survivor of an eligible Mon-Fri 8:30 am-4 pm community veteran or civilian • Light housekeeping, 55+ • There are several different • Lawrence Ave W to St. Clair CCAC of ces serving Home Care Services Ave W, Humber River to Toronto, each with a Bathurst St different phone number. To Etobicoke • $12/hour, minimum three nd the one nearest you, CANES Community Care hours visit the website or call the 416-743-3892 central number 135 Queen’s Plate Dr Ste 400 Storefront Humber Inc canes.on.ca 416-259-4207 Financial assistance [email protected] 2445 Lake Shore Blvd W for home care Mon-Fri 8:30 am-4:30 pm storefronthumber.ca • Light housekeeping, meal [email protected] Veterans Affairs Canada preparation and personal Mon-Fri 8:30 am-4:30 pm Veterans Independence care • Meal preparation, light Program • Northern Etobicoke housekeeping, personal Toll free 1-866-522-2122 banking and shopping; • Ask for intake and a veterans.gc.ca/eng escort services to medical Community Care manager [email protected] appointments, 65+

22 Services for Seniors IN TORONTO • South Etobicoke Downsview Services for Scarborough HEALTH & WELLNESS • $6.50-$19/hour, based on Seniors Better Living Health and income, minimum two hours 416-398-5510 Community Services 497 Wilson Ave The Hub at Victoria Park North York downsviewservices.com 416-447-7244 ext 541 caring.matters@ Baycrest Home Care Services 1527 Victoria Park Ave downsviewservices.com 416-964-6402 www.betterlivinghealth.org 24/7 3560 Bathurst St [email protected] baycrest.org • Personal care and light Mon-Fri 8:30 am-4:30 pm [email protected] housekeeping, 55+ • Light housekeeping and Mon-Sun 24 hours • Call and request an essential grocery shopping, • Full range of home care assessment for home care 50+ services, 55+ • Steeles Ave W to Briar • Sheppard Ave to Eglinton • GTA and York Region Hill Ave, Humber River to Ave, Yonge St to Victoria Bathurst St • Hourly rate varies depending Park Ave • $18 hour, minimum 1 hour on service • Contact intake Home Supports • $20.30/hour, minimum one CanCare Health Services North York Seniors Centre hour 416-226-6995 416-733-4111 ext 302 45 Sheppard Ave E Ste 204 80 Sheppard Ave W Care rst Seniors and cancarehealth.com nyseniors.org Community Services Mon-Sun 24 hours [email protected] Association Mon-Fri 8 am-5:30 pm, some • Meal preparation, shopping and 416-502-2323 services during evenings and errands, personal care, 55+ 3601 Victoria Park Ave Ste 501 weekends • Greater Toronto Area care rstseniors.com • Light housekeeping and info@care rstseniors.com • $22.25/hour, minimum one personal care, 55+ Mon-Fri 9 am-5 pm hour • Call and request an • Personal care and light Circle of Care assessment for home care housekeeping, 50+ 416-635-2860 • Steeles Ave to Hwy 410, • Scarborough East, North York 4211 Yonge St Ste 401 Bathurst St to Victoria Park • English, Mandarin and circleofcare.com Ave Cantonese [email protected] • $17.80/hour, minimum 1.5 • $21.50/hour, minimum two Mon-Fri 7 am-8:30 pm (of ce) hours hours 6 am-11 pm (services) • Light housekeeping, personal care, specialized care for persons with Alzheimer’s, mental health issues and terminal illness, 55+ • Steeles Ave to St. Clair Ave, Dufferin St to Leslie St • $25/hour, two hour minimum; subsidies available; if on ODSP $13.75/hour, two hour minimum

Services for Seniors IN TORONTO 23 HEALTH & WELLNESS HEALTH & WELLNESS Home Supports Warden Woods Community Dixon Hall Home Help Centre 416-365-0145 Health and Seniors Services 58 Sumach St Scarborough Centre for 416-694-1138 ext 172 dixonhall.org Healthy Communities 63 Mack Ave [email protected] 416-642-9445 wardenwoods.com Mon-Fri 9 am-5 pm Easttown Centre Plaza Mon-Fri 8 am-5 pm • Home making services and 2660 Eglinton Ave E • Light housekeeping and light meal preparation, no schcontario.ca personal support, snow age restriction [email protected] removal • Referrals welcome from Mon-Fri 8:30 am-4:30 pm (of ce) • Southwest Scarborough individuals, family, friends, 8 am-8 pm (care hours) • $11/hour, two hour social service organizations, • Personal care, light minimum and health professionals housekeeping and meal • Gerrard St E to Lake Ontario, preparation, 65+ Toronto/East York Sherbourne St to River St • Community Health Clinic, Home Supports Canadian Red Cross • $9/hour, minimum two Diabetes Education Program Community Health hours • Steeles Ave to Lake Ontario, Services, Home Support Brimley Rd to Pickering Line Services Downtown Care-Ring • English, French, Tamil, other 416-236-3894 365 Bloor St E Ste 1002 languages available 21 Randolph Ave 416-868-1190 • $16.50/hour, minimum two redcrosscarepartners.ca Mon-Fri 9 am-5 pm hours Mon-Fri 8:30 am-4:30 pm • Shopping, light housekeeping, • Homemaking no speci c age TransCare Community • Home assessment by • St. Clair Ave to Lake Support Services supervisor, contract is signed Ontario, Bathurst St to Pape 416-750-9885 • Old cities of Etobicoke and York Ave Toll free 1-866-393-2079 • Service is provided by 1045 McNicoll Ave • $27.09/hour, minimum one volunteers to give people tcare.ca hour “volunteer experience” [email protected] Mon-Fri 8:30 am-4:30 pm (of ce) Central Neighbourhood Millennium Support and Mon-Sun 8 am-8 pm (care hours) House 416-966-8595, 416-925-4363 Care Group • Light housekeeping, 349 Ontario St 416-925-4417 meal preparation, grocery cnh.on.ca 7 Hayden St Ste 303 shopping and personal care, [email protected] millenniumsupport.com 65+ Mon-Fri 9 am-5 pm [email protected] • Scarborough • Personal care, light Mon-Fri 9 am-5 pm • English, Punjabi, Urdu, housekeeping, no age • Housekeeping, personal Hindi, Filipino, Mandarin, criteria care, meal preparation, Cantonese, and others • Self refer by calling 416-649- shopping, banking and • $17/hour, two hour 1000 or contact CCAC travelling to medical minimum appointments, 50+ • Bloor St E to Lake Ontario, Yonge St to Don River • Greater Toronto Area • Fee depends on needs and • $19/hour, minimum four service hours

24 Services for Seniors IN TORONTO HEALTH & WELLNESS Parkdale Golden Age • Light housekeeping, laundry, • Bloor St W to Lake Ontario, Foundation meal preparation and Roncesvalles Ave to Yonge 416-536-5534 personal care, 55+ Street 27 Roncesvalles Ave Ste 401 • St. Clair Ave W to Bloor St • English, Portuguese, pgaf.ca W, Humber River to Bathurst Mandarin, Cantonese, [email protected] St (boundaries vary for some Vietnamese, others may be Mon-Fri 9 am-4 pm programs) available • Light housekeeping, escort • English, Italian, Spanish, • $26/hour, minimum two to medical appointments, Polish, Ukrainian, hours for premium service 60+ Portuguese, Croatian, and bypassing the waiting • Parkdale Mandarin list; $12/hour, minimum two • English, French, Italian, • $11/hour, minimum two hours, subsidies available Spanish, Hungarian, hours Portuguese, Filipino St. Clair Avenue West • $13/hour, minimum two SPRINT Services for Seniors hours; $13 for the first 12 In Home Services 416-787-2114 Home Supports hours each week, $18 for Department 2562 Eglinton Ave W Ste 202 each additional hour 416-481-6411 servicesforseniors.ca 140 Merton St 2nd Fl [email protected] Second Mile Club of sprint-homecare.ca Mon-Fri 8 am-6 pm Toronto [email protected] Sat-Sun 9 am-5 pm 416-597-0841 Mon-Fri 9 am-4:30 pm • Light housekeeping, 340 College St Ste 350 • Homemaking, grocery assistance with banking, secondmileclub.ca shopping, personal care shopping and errands, [email protected] and escort to a medical personal care, 55+ Mon-Fri 9am-5 pm appointment, 55+ • Lawrence Ave W to St. • Light housekeeping, laundry, • Hwy 401 to Bloor St, Clair Ave W, Scarlett Rd to shopping, meal preparation, Bathurst St to Bayview Ave Bathurst St 55+ • English, others may be • $12/hour, subsidy available • St. Clair Ave W to Lake available Ontario Bathurst St to Yonge • $15/hour, minimum two VHA Home HealthCare St hours to a maximum of Adult and Elder care • English, Mandarin and eight hours for the rst 416-489-2500 Cantonese week 30 Soudan Ave Ste 500 vha.ca • $12/hour, minimum two [email protected] hours; subsidized fee $7.50/ St. Christopher House Mon-Fri 6:30 am-9:30 pm hour Home Support Services 416-532-4828 ext 246 Sat-Sun 6:30 am-6:30 pm 365 days a year Silver Circle: West Toronto 248 Ossington Ave Support Services for stchrishouse.org • Personal care, meal Seniors homesupportprograms@ preparation, light 416-653-3535 stchrishouse.org housekeeping 80 Ward St Mon-Fri 8 am-6 pm • Greater Toronto Area silvercircle.ca • Light housekeeping, meal • $24.50/hour, two hour [email protected] preparation, escort to minimum Mon-Fri 9 am-4:30 pm medical appointments, 55+

Services for Seniors IN TORONTO 25 HEALTH & WELLNESS HEALTH & WELLNESS Home Supports minimum; subsidy may be • Fees based on income available • Initial telephone screening by an intake caseworker WoodGreen Community City of Toronto • Complete financial and Services Long-Term Care Homes and functional assessment by a WoodGreen Care and Services community caseworker in Wellness for Seniors Homemakers and Nurses your home 416-645-6000 ext 1262 Services 815 Danforth Ave 416-392-8579 woodgreen.org toronto.ca/ltc/services_ [email protected] homemakers.htm Mon-Fri 9 am-5 pm [email protected] • Light housekeeping, 55+ Mon-Fri 8:30 am-4:30 pm • Eglinton Ave E to Lake Shore • Subsidized homemaking for Blvd E, Don River to Coxwell the elderly or disabled Ave • Limited income; live in the oeSpot Hospitals & Post-discharge care Home Supports • $25/hour, two hour City of Toronto

Hospitals & Post-discharge care Home At Last If you aren’t sure about how East (Scarborough) you will manage after hospital Discharge from hospital 416-750-7858 discharge and want more Central 426-532-7586 ext 242 information about community f you or a North 416-398-5510 supports, you can also call Ifamily member Seniors who are without Community Navigation and have concerns or support of family and friends Access Program (CNAP) or questions about at the time of discharge from Doorways to Care. what happens hospital may be eligible for this after leaving the program. Request a referral Community Navigation hospital, ask to speak to a from the hospital, or call the Access Program (CNAP) social worker or charge nurse program directly for more Toll free 1-877-540-6565 at the hospital. They can information. This short term, cnap.ca make referrals to aftercare free service can help with • Helps connect seniors and and support programs • Driving and/or accompanying their caregivers to support through the Community the patient home services in Toronto including Care Access Centre (CCAC). • Picking up medications and/ personal care, homemaking, You can also call CCAC and food programs directly but you will have or groceries • Preparing small meals to go through a health care Doorways to Care • Providing personal care and/ assessment and you may Toll free 1-866-626-0222 or homemaking services have to pay for the services doorwaystocare.ca you request. • Following up with phone • Complements the short- calls and/or visits to check More information about term Home at Last program on the patient’s well being home care supports is on by providing connections to pages 22-26. • Making referrals to other community support agencies community support services in North York

26 Services for Seniors IN TORONTO Hospitals with North York General Hospital Toronto/East York HEALTH & WELLNESS Emergency/Urgent 416-756-6000 Mount Sinai Hospital Care Departments Patient Inquiry 416-756-6000 416-586-4800 ext 2 Patient Inquiry 416-586-4800 The following is a list of Patient Relations 416-756-6125 ext 5054 hospitals in Toronto that 4001 Leslie St Patient Relations 416-586-4800 provide emergency care. nygh.on.ca ext 5066 Included in the contact 600 University Ave information are numbers to Sunnybrook Health www.mtsinai.on.ca call when patients or family Sciences Centre members have concerns or 416-480-6100 St. Joseph’s Health Centre questions about patient care Patient Inquiry 416-480-4246 416-530-6000 and/or discharge planning Patient Relations 416-480-4940 Patient Inquiry 416-530-6000 received while in hospital. 2075 Bayview Ave ext 6038 sunnybrook.ca Patient Relations 416-530-6652 Etobicoke 30 The Queensway Scarborough Hospitals & Post-discharge care William Osler Health Centre stjoe.on.ca Etobicoke General Hospital Scarborough Hospital 416-494-2120 General Campus St. Michael’s Hospital Patient Inquiry 416-494-2120 416-438-2911 416-360-4000 ext 33525 Patient Inquiry 416-438-2911 Patient Inquiry 416-864-5454 Patient Relations 416-494-2120 Patient Relations 416-495-2701 Patient Relations 416-864-5215 ext 32474 ext 6140, 6433 30 Bond St 101 Humber College Blvd 3050 Lawrence Ave E stmichaelshospital.com williamoslerhc.on.ca tsh.to Toronto East General North York Scarborough Hospital Hospital Birchmount Campus 416-461-8272 Humber River Regional 416-495-2400 Patient Inquiry 416-469-6487 Hospital Patient Inquiry 416-495-2400 Patient Relations 416-469-6096 Finch Ave Site Patient Relations 416-495-2701 825 Coxwell Ave 416-744-2500 ext 5424 www.tegh.on.ca Patient Inquiry 416-747-3868 3030 Birchmount Rd Patient Relations 416-243-4547 tsh.to Toronto General Hospital 2111 Finch Ave W 416-340-3111 hrrh.on.ca Rouge Valley Health Patient Inquiry 416-340-3131 System Patient Relations 416-340-4907 Humber River Regional Centenary Hospital 190 Elizabeth St Hospital 416-284-8131 uhn.ca 416-249-8111 Patient Inquiry 416-284-8131 Patient Inquiry 416-243-4104 ext 7315 Toronto Western Hospital Patient Relations 416-243-4697 Patient Relations 416-284-8131 416-603-5800 200 Church St ext 4742 Patient Inquiry 416-603-5801 hrrh.on.ca 2867 Ellesmere Rd Patient Relations 416-340-4907 www.rougevalley.ca 399 Bathurst St uhn.ca

Services for Seniors IN TORONTO 27 HEALTH & WELLNESS HEALTH & WELLNESS Palliative Care and Centre (CCAC), or by to service areas based on Hospice Programs contacting the program Ministry of Health and directly. Many hospice Long-Term Care guidelines, Anyone, regardless programs in Toronto use a although people with urgent of age, can common referral form, so you needs can be eligible to access palliative only need to apply once. receive services wherever support once there is a space available. they have been medically Access to hospital-based diagnosed with a serious supports is typically through If you are looking for or life-threatening illness. a member of the patient’s additional in-home supports, You do this through a local health care team so these apply to your local CCAC. Community Care Access programs are not listed here. See pages 22-26 for more on Such programs are assigned these programs.

General Information Canadian Virtual Hospice professional medical care

Palliative Care and Hospice Programs Referral virtualhospice.ca • Social workers will help to [email protected] coordinate care and assign If you are unsure of what care • The website provides access volunteers. Interim support is available to you, contact to online discussion groups services provide assistance your local CCAC. and information about end to people in the early stages of life care or recovering from a life- Community Care Access • “Ask a professional” link threatening illness Centre (CCAC) provides email access for • Anyone can phone to make 416-310-2222 queries a referral 310CCAC.ca • Steeles Ave to the Toronto [email protected] Hospice Programs Islands, Humber River to • Information, referral and Victoria Park Ave (excluding Community Volunteer assessment for home the old City of York) care and other services Hospice Programs Hospice volunteers help with • Fee depends on the service; available in home or in the call for details community. such activities as providing respite for caregivers, • There are several different assisting with personal needs, Circle of Care CCAC of ces serving light meal preparation, Hospice Program Toronto, each with a accompanying people, and 416-635-2860 different phone number. To playing games or other 4211 Yonge St 4th Fl nd the one nearest you, social activities. They may circleofcare.com visit the website or call the also provide bereavement [email protected] central number and spiritual support or • Trained volunteers provide complementary therapies. two to four hours of visits a Toronto Central Palliative week to provide emotional Care Network Alliance Hospice support, companionship, 416-910-9993 416-447-7244 ext 541 caregiver relief and practical tcpcn.ca alliancehospice.ca assistance [email protected] Mon-Fri 8:30 am-4:30 pm • Offers a Jewish hospice • Information and links to • Provides hospice care in the program and a non- Toronto-based palliative care home as a complement to denominational program services

28 Services for Seniors IN TORONTO • Call to apply • Provides community • All postal codes that begin HEALTH & WELLNESS • Centre St to St. Clair Ave, volunteer in-home palliative with “M” Keele St to Don Mills Rd care • No fee • Call 416-364-1666 and dial Dorothy Ley Hospice zero for reception; Hospice Scarborough Centre for 220 Sherway Dr Toronto encourages clients Healthy Communities 416-626-9411 and their families to consult Community Wellness dlhospice.org with them shortly after Support Program Mon-Fri 9 am-5 pm diagnosis 2660 Eglinton Ave E • Community and residential • Eglinton Ave to Toronto 416-642-9445 palliative care. Ten bed Island; Islington Ave to • Provides information, residential care suite Warden Ave individual and group provides 24-hour care in a • No fee counseling and support, home-like setting home visiting, caregiver • Contact 416-626-0116 ext Jewish Family and Child relief 225, ext 299 after of ce Jewish Hospice Program • Call 416-642-9445 and a hours. You will be referred 416-638-7800 Hospice Palliative Care or Palliative Care and Hospice Programs to a case manager who will 4600 Bathurst St Bereavement Specialist will visit you in your home to jfandcs.com make arrangements to meet complete an assessment • Provides connection to and with you to fully explain • Lawrence Ave to Lake identi cation with the Jewish the services and assess your Ontario, Hwy 10 to community, counselling needs Roncesvalles Ave and emotional support, • Scarborough • No fee assistance with certain • No fee activities of daily living Hazel Burns Hospice • For any Jewish individual Residential Hospice 416-782-5915 diagnosed with a life Programs 2562 Eglinton Ave W Ste 203 threatening illness The following programs hbhospice.com • Anyone can make a referral; provide residential care • Community volunteer contact the JF&FS Hospice outside of a hospital or long hospice program Coordinator at 416-638- term care home. Space is • Anyone can phone to make 7800 ext 6201 limited. a referral • Toronto • Lawrence Ave to St. Clair • No fee Casey House Ave, east of the Humber 9 Huntley St River; Wilson Ave to Bloor Philip Aziz Centre 416-962-7600 St, west of the Humber 558 Gerrard St E caseyhouse.com River; Humber River to 416-363-9196 [email protected] Bathurst St philipazizcentre.ca • Inpatient rehabilitative, • No fee • Community volunteer respite and palliative care; hospice program provides home care program (access Hospice Toronto palliative care, interim through CCAC) provides 2221 Yonge St Ste 400 support, caregiver relief access to recreational and complementary therapies 416-364-1666 • People living with cancer, and enhanced nursing and hospicetoronto.ca HIV/AIDS and other life- personal support hours [email protected] limiting illnesses • Admissions are based on

Services for Seniors IN TORONTO 29 HEALTH & WELLNESS HEALTH & WELLNESS home-like setting 416-489-2500 Palliative Care and • Contact 416-626-0116 ext vha.ca/our-services/ Hospice Programs 225, contact ext 299 after palliative-care.html level of need and priority is of ce hours. You will be 24/7 given to those who require referred to a case manager • Personal and home support end of life care. Respite who will visit you in your workers provide care and admissions are pre-booked home to complete an perform household chores • Contact the intake worker assessment • Nurses provide effective pain • Toronto • Lawrence Ave to Lake management and complete Ontario, Hwy 10 to a health assessment in • No fee Roncesvalles Ave order to create the most comfortable course of care Dorothy Ley Hospice • No fee possible 220 Sherway Dr 416-626-9411 Additional in home • Contact 416-489-2500 ext dlhospice.org supports (see also pages 4649 for private services ($23.50 an hour)

Palliative Care and Hospice Programs Mon-Fri 9 am-5 pm 22-26) • Community and residential • Greater Toronto Area palliative care. Ten bed VHA Home HealthCare residential care suite End of Life/Palliative Care provides 24-hour care in a 30 Soudan Ave Ste 500

Meals 90 Croatia St Community Gardens foodshare.net Community gardens are his section A fresh produce buying club located in public parks Tcontains • Depending on box size or private lands where information and type, customers pay neighbours grow and care for about allotment between $13 and $34 for vegetables, owers and native gardens, community their box plant species. kitchens, food banks, • See the website for more nutritional counselling and information about food Toronto Parks, Forestry and group dining for seniors. programs in Toronto Recreation Group dining—also called 416-392-8188 press 1-1 community or congregate Not Far from the Tree toronto.ca/parks dining—provides a way to 139-639 Dupont St • Garden plots are in various get out of the house and notfarfromthetree.org locations across Toronto, enjoy a good meal in the • A program where locally however, there may be a company of others. Activities picked fruit is shared with waiting list are often arranged before or

Meals volunteer fruit pickers, tree • Rental fees for each garden after meal times. owners, food banks, shelters plot are $76.83 tax included and community kitchens Fresh Vegetables and Fruit • To register, fill out the online registration form Food Share Toronto Good Food Box 416-363-6441

30 Services for Seniors IN TORONTO HEALTH & WELLNESS Community Kitchens Unison Health and Toronto/East York In community kitchens people Community Services Friends of Dufferin Grove cook together and then eat 416-653-5400 ext 1266 Park the prepared meal. Some 1651 Keele St 416-392-0913 meals are low cost and others Fri 10 am-2 pm 875 Dufferin St are free. Most programs are • Spanish-speaking 55 + dufferinpark.ca open to adults as well as • Free [email protected] seniors. If you are unable to Fri 6-7:30 pm June to nd a community kitchen in Scarborough September the list call the Community Agincourt Community • Open to all; call or e-mail Information Line at 416-392- Services • Suggested donation $7/ 6655 for a location near you. Dorset Park Community meal Hub Etobicoke/York 416-321-6912 ext 407 Mustard Seed Community Rexdale Women’s Centre 1911 Kennedy Rd Kitchen agincourtcommunity Fontbonne Ministries,

Cooking Club Meals 416-745-0062 services.com Sisters of St. Joseph of 21 Panorama Ct Fri 10 am-12 pm Toronto rexdalewomen.org • Priority to Dorset Park 416-465-6069 Mon 12-3 pm community members 791 Queen St E • For community members • Free fontbonneministries.ca Tues 3-5:30 pm • Free HeartBeatz–Cliffcrest • Registration required North York Community Centre • $10 a month or $3 a day 416-267-6293 (ask to speak Delta Family Resource Centre with the nutritionist) 416-747-1172 ext 77 Islamic Social Services and 416-267-6297 2650 Finch Ave W Resource Association 400 McCowan Rd Muslim Women’s Cooking dfrc.ca heartbeatz.ca Group Tues 9:30-11:30 am [email protected] 416- 767-1531 Wed 9:30-11:30 am Mon 10 am-1 pm; hours/days 2375 St. Clair Ave W at 27 Firgrove Cres may vary, please call ahead issra.ca • Pre-registration required • Newcomers to Canada [email protected] • Free • Free Sat 11 am-2 pm • Open to all North York Community Scarborough Centre for House • Free Healthy Communities Caribbean Women’s Cook 416-847-4143 and Talk Scadding Court Community 4100 Lawrence Ave E 416-784-0920 ext 234 Centre and Kitchen schcontario.ca 1541 Jane St 416-392-0335 [email protected] nych.ca 707 Dundas St W Mon-Fri 9 am-5 pm [email protected] scaddingcourt.org Wed 1-3 pm (each session • Free for community Mon, Thurs noon-4 pm runs for eight weeks) members Last Sunday of each month noon-2 pm family lunch • Open to all; call for start date • Open to all • Free • Free

Services for Seniors IN TORONTO 31 HEALTH & WELLNESS HEALTH & WELLNESS Meals The Meeting Place, Yonge Street Mission St. Christopher House 416-929-9614 ext 3230 416-504-4275 270 Gerrard St E South Riverdale Community 588 Queen St W ysm.on.ca Health Centre stchrishouse.org [email protected] Diabetes Education Thurs, Fri 8:30 am-noon Fri 10:30 am-1 pm (program Community Network of hours vary) East Toronto • Registration required; please 416-461-9043 call for an appointment • Call to register 955 Queen St E • Fees apply • Free 2nd & 4th Tues of month, 10 am-1:30 pm English The Stop Community Food 3rd Monday of month, Centre 10 am-2 pm Cantonese/ Healthy Meals Kitchen Mandarin 416-651-7867 ext 23 • For those diagnosed with 1884 Davenport Rd thestop.org/community-

Meals Type 2 or pre-Diabetes • Free; registration required cooking [email protected] 2nd & 4th Thurs of the month 3-6 pm • Low-income adults • Free

Food Banks Food Banks Call Daily Bread at 416- note that most food banks 203-0050 for a referral to a require proof of address, here are member food bank near you. identi cation and income Tdozens of food Visit 211toronto.ca for more veri cation. Rules for using banks throughout information on other food food banks can vary. Ask Toronto, each serving their banks, including those run about the rules when calling own area. by the Salvation Army. Please to make an appointment.

Canadian Red Cross Mobile Daily Bread North York Harvest Food Food Bank 416-203-0050 Bank 416-480-1390 191 New Toronto St 416-635-7771 21 Randolph Ave www.dailybread.ca 640 Lawrence Ave W redcross.ca [email protected] northyorkharvest.com [email protected] • If you are referred to a food [email protected] • Delivers food to people bank by Daily Bread, expect • Call for information on unable to access a food to show identi cation, proof neighbourhood food banks bank due to a temporary or of income, address, and and other food programs in permanent disability expenditures such as rent North York • Intake assessment for and utilities • Online food program locator eligibility • Food banks usually provide tool provides location, hours, a two to three day supply of and eligibility information food, based on the number for local food back and of people in the family community kitchens

32 Services for Seniors IN TORONTO HEALTH & WELLNESS Specialty Food Banks Ontario Vegetarian Food Bank Halal Food and Essential 416-744-4357 Items Bank vegfoodbank.ca Muslim Welfare Centre of [email protected] Toronto 2370 Midland Ave Main Fl 416-335-9994 Ste B5 100 McLevin Ave Ste 4A Sat 3-6 pm muslimwelfarecentre.com 2400 Finch Ave W Ste 10 Mon-Thurs 2-4 pm Mon-Sat 10 am-12:30 pm Sat 2-4 pm • Identification and proof of • Identification and proof of income required; call for an income and rent required; appointment call for an appointment • Also in Mississauga Food Banks Meals on Wheels (MOW) Etobicoke/York Taylor Place/Better Living Etobicoke Red Cross MOW Centre MOW 416-236-3180 416-447-7244 eals on 21 Randolph Ave 1 Overland Dr MWheels is a meal delivery Downsview Services to Villa Charities, Services for service for seniors Seniors Seniors MOW 55 years and over, people with 416-398-5510 416-789-2113 disabilities and those who are 497 Wilson Ave 40 Playfair Ave chronically/acutely ill or just Humber Community Services Meals on Wheels out of hospital. Registration is Yorkminster Park MOW 416-249-7946 required and fees apply. 416-482-0549 1167 Weston Rd 1585 Yonge St Meals are available hot or St. Clair West Services for frozen and the cost varies in Scarborough the range of $4-7 per entree. Seniors MOW agencies may be able 416-787-2114 Scarborough Centre for to accommodate special diets 2562 Eglinton Ave W Healthy Communities MOW (e.g. diabetics, vegetarians, 416-847-4124 West Toronto MOW 629 Markham Rd Unit 2 Halal). For more information, 416-653-3535 contact the MOW provider in 80 Ward St St. Paul’s L’Amoreaux MOW your area. 416-493-3333 For general information North York 3333 Finch Ave E and referral to a local meal Meals on Wheels and More Transcare Community delivery program, contact 416-225-6041 Support Services 211, a Community Care 80 Sheppard Ave W 416-750-9885 Access Centre (see page 11) or 1045 McNicoll Ave the Community Navigation SPRINT MOW Access Program (CNAP) Toll 416-481-0669 Warden Woods MOW free 1-877-540-6565. 140 Merton St 2nd Fl 416-694-1138 74 Fir Valley Ct

Services for Seniors IN TORONTO 33 HEALTH & WELLNESS HEALTH & WELLNESS 248 Ossington Ave WoodGreen Community Meals on Wheels (MOW) Services MOW Mid-Toronto MOW 416-645-6000 West Hill MOW 416-962-9449 815 Danforth Ave Ste 100 416-284-5931 192 Carlton St 2nd Fl 3545 Kingston Rd True Davidson MOW East York MOW 416-752-9667 Toronto/East York 416-424-3322 2723 St. Clair Ave E 2 Thorncliffe Park Dr Unit 52 St. Christopher House MOW 416-532-4828

Group Dining 416-743-3892 ext 279 St. Clair West Services for Seniors ESS Support Services 416-787-2114 ext 242 Tues roup 416-243-0127 lunch, ext 246 Thurs lunch dining— 2245 Lawrence Ave W 2562 Eglinton Ave W Ste 202 Group Dining G also called community or esssupportservices.ca servicesforseniors.ca congregate dining—provides [email protected] [email protected] a way to get out of the house Mon, Tues 11 am-2 pm at Tues 11 am-2 pm at 1775 and enjoy a good meal in 4968 Dundas St W; Eglinton Ave W; Thurs 11 am -2 the company of others. Fri at 1447 Royal York Rd pm at 130 Vaughan Rd Activities are often arranged • 55 + and individuals • 55+ and adults with physical before or after meal times. with physical disabilities, or cognitive impairments or Unless otherwise noted, the acquired brain injury, those who are convalescing locations and washrooms memory impairment due to • English and Spanish are wheelchair accessible. Alzheimer disease or related • No service boundaries Call each agency for details disorder, or who are frail or • $3.50 per meal on applying or to book an isolated assessment. Where available, • Steeles Ave to Lake Ontario, Storefront Humber transportation is noted. Scarlett Rd to Mill Rd 416-259-4207 • $6.50 per meal 2445 Lakeshore Blvd W Etobicoke/York • Transportation $7 per storefronthumber.ca CANES Community Care person roundtrip, group rate [email protected] 416-743-3892 Tues noon-2 pm 135 Queen’s Plate Dr Ste 400 Franklin Horner Thurs noon-2pm canes.on.ca Community Centre • 60+ [email protected] 416-252-6822 • English, Italian, Polish; staff 3rd Wed of month 12-1:30 pm 432 Horner Ave and volunteers may speak at 2650 Finch Ave W franklinhorner.org other languages • 59+ and adults with physical [email protected] • Dundas St W to Lake disabilities; caregivers can Mon-Fri 9:30 am-12:30 pm Ontario, Etobicoke Creek to attend Tues and Thurs lunch Humber River • Etobicoke • Breakfast and lunch open to • $2/meal • $5 for a hot meal all members • Transportation $5 roundtrip • No service boundaries • Transportation $8 roundtrip for service area residents may be available for service • $25 annual membership; area residents. Call Tues lunch $2, Thurs lunch $3

34 Services for Seniors IN TORONTO HEALTH & WELLNESS Syme 55 Plus Centre York Fairbank Centre for Scarborough 33 Pritchard Ave Seniors Momiji Health Care Society 416-766-0388 416-651-8300 416-261-6683 syme55.com 2213 Dufferin St 3555 Kingston Rd [email protected] [email protected] Mon-Thurs 11:30 am-1 pm Fri Fri once or twice a month momiji.on.ca noon-2 pm lunch [email protected] Mon-Fri lunch and dinner; • Seniors and adults with • 55+ Japanese lunch program at disabilities • English, Italian, Portuguese, satellite locations, call for details • Lawrence Ave W to Bloor St W, Spanish • Japanese Canadian 60+ Royal York Rd to Dufferin St • Toronto living in the community, • $25 annual membership fee, • $5-$7 Dine and Discover tenants of the Momiji Mon-Thurs $5 members, lunch Seniors Residence $6.25 non-members; Fri • English and Japanese $6 members, $7.50 non- North York members • Toronto Downsview Services for • Prices vary Group Dining • Transportation by Humber Seniors • Transportation cost based Community Senior Services; 416-398-5510 on zone discount for Centre 497 Wilson Ave members downsviewservices.com Scarborough Centre [email protected] Healthy Communities York West Active Living Mon-Fri 11:30 am-1 pm Centre 416-642-9445 • 55+ and adults with physical 416-245-4395 629 Markham Rd Unit 2 disabilities 1901 Weston Rd schcontario.ca yorkwestactivelivingcentre.ca • Steeles Ave W to Lawrence [email protected] info@ Ave W, Humber River to Mon and Fri at different yorkwestactivelivingcentre.ca Bathurst St restaurants Mon-Thurs 11:30 am-1 pm • $6 per meal; includes • 55+ and individuals lunch, Fri soup activities with disabilities; people • 55+; individuals with • $5 roundtrip for service area with dementia must be dementia may be residents accompanied by caregiver accompanied by a caregiver • Steeles Ave E to Lake North York Seniors Centre • English, Spanish, Italian Ontario, Brimley Rd to 416-733-4111 Scarborough eastern limits • Hwy 401 to Eglinton Ave W, 21 Hendon Ave Kipling Ave to Keele St • Prices vary nyseniors.org • Transportation $5 roundtrip • $6.50 entrée; $3.50 lunch; [email protected] for service area residents $2.50 soup Mon 11 am-2 pm • Transportation available for • Women 55+ Senior Tamils’ Centre – service area residents • Steeles Ave to Hwy 401, Scarborough Branch Bathurst St to Victoria Park 416-496-2897 Ave 5200 Finch Ave E Ste 203 • $8 seniortamilscentre.com • $5.50 each way for service [email protected] area residents Tues-Fri 9 am-1 pm • Activities + light meal

Services for Seniors IN TORONTO 35 HEALTH & WELLNESS HEALTH & WELLNESS West Scarborough • Toronto Community Council Group Dining Neighbourhood northern limits to Bloor St W, Community Centre CN/CP tracks to Bathurst St • Tamil seniors 55+; must be 416-755-9215 ext 227 centre members • Free 313 Pharmacy Ave • English and Tamil wsncc.com East York Meals on Wheels • Greater Toronto Area [email protected] (Diners Club) • $1/day, annual membership Tues 10 am-2:30 pm light 416-424-3322 fee $15 individual, $20 breakfast, hot lunch + activities 2 Thorncliffe Park Dr Unit 52 family • 65+ eastyorkmealsonwheels.org • English and Italian info@eastyorkmealsonwheels. TransCare Community • Toronto org Support Services 10 times per month at 10 • $6 416-750-9885 different locations • Transportation $5 roundtrip 1045 McNicoll Ave • Older adults, individuals 0-6 kilometres from Centre; tcare.ca with disabilities and

Group Dining not wheelchair accessible [email protected] persons who are acutely or 11 am-3 pm days/locations vary Toronto/East York chronically ill or convalescing • 55+ and adults with disabilities with their caregivers • English, Chinese (Mandarin); Central Eglinton • Eglinton Ave E to Sammon staff and volunteers may Community Centre Ave, Broadview Ave to speak other languages 416-392-0511 Victoria Park Ave • Steeles Ave to Lake Ontario, 160 Eglinton Ave E • $7.40-$8 per meal Victoria Park Ave to Port centraleglinton.com depending on location [email protected] Union Rd • Transportation available Tues or Thurs twice a month • $6.75 per meal; includes roundtrip for service area noon-2 pm Lunch and Learn activities residents • Transportation $4 roundtrip, + restaurant tour limited availability • 50+ Good Neighbours Club • Toronto 416-366-5377 Warden Woods Community • Free Lunch and Learn; pay 170 Jarvis St Centre your own bill on restaurant goodneighboursclub.org 416-694-1138 ext 139 tour administration@ 74 Firvalley Crt goodneighboursclub.org wardenwoods.com Davenport Perth Mon-Sun breakfast 8:15-9:15 [email protected] Neighbourhood Centre am; lunch noon-1:15pm; Wed 10:30 am-2 pm meal + 416-656-8025 snack 3-3:30 pm recreational activities 1900 Davenport Rd • Men 50+; must be members • 55+ dpnc.ca • Bloor St to Lake Ontario, • Eglinton Ave E to Lake [email protected] Bathurst St to Broadview Ave Wed noon-1 pm Seniors soup Ontario, Victoria Park Ave to • $1 per meal/snack Kennedy Rd (No service area social restriction if transportation • 55+ not required) • English, Italian, Spanish, • $5 per meal Portuguese, Chinese • Transportation $6 round trip (Mandarin); staff may speak for service area residents other languages

36 Services for Seniors IN TORONTO HEALTH & WELLNESS HEALTH & WELLNESS Group Dining Neighbourhood Link • $6.50 per meal Community Services • Transportation by SPRINT Les Centres D’Accueil 416-691-7407 Héritage 3036 Danforth Ave Second Mile Club 416-365-3350 ext 226 neighbourhoodlink.org 416-597-0841 33 Hahn Place [email protected] 340 College St Ste 350 caheritage.org Lunches and dinners held at secondmileclub.ca [email protected] ve locations, call for details [email protected] Mon-Fri noon-1:30 pm • 50+, including those Wed noon at 25 Brunswick St, • Francophone seniors 55+ with dementia with their Thurs noon at 192 Carlton St and individuals with HIV/ caregivers; open to seniors • 55+ and adults with physical AIDS; people with dementia living outside of the service disabilities and their caregivers area • English, Chinese (Mandarin • French • East York northern limits to and Cantonese) • Greater Toronto Area Lake Ontario, Coxwell Ave • Wheelchair accessible to Victoria Park Ave

• $7 per meal for members, building/washrooms at Group Dining $9 for non-members • $5 per meal Brunswick location only • St. Clair Ave W to Lake Mustard Seed Community Parkdale Golden Age Ontario, Bathurst St to Kitchen Foundation Yonge St 416-536-5534 Fontbonne Ministries, • $30 annual membership 27 Roncesvalles Ave Ste 401 Sisters of St. Joseph of fee; $5.50 per meal Toronto pgaf.ca [email protected] 416-465-6069 Senior Adult Services in the Noon lunch at nine locations 791 Queen St E Annex fontbonneministries.ca • 60+ and adults with 416-923-8909 [email protected] disabilities; persons with 341 Bloor St W 2nd Fl Wed noon-1 pm; Sat noon- dementia accompanied by a sasannex.blogspot.ca 12:45 pm (October-May) caregiver [email protected] • Women • English; volunteers may 1st and 3rd Thurs of the • Toronto speak other languages month 5-7pm; 1st Mon of the • Free • Toronto month 11-2 pm pub day • $4 per meal • English and Spanish for Native Canadian Centre Thurs dinners 416-964-9087 POINT - People and • Toronto 16 Spadina Rd Organizations in North • $6.50 for Thurs dinner, ncct.on.ca Toronto $3.50 members, $5 non- [email protected] 416-487-2390 members for pub day Mon, Fri noon-1 pm 200 Eglinton Ave W 1st Fl community lunch pointinc.org • Open to all [email protected] Wed 11:45 am-2 pm (Oct-May) • English, Cree, Ojibway • 55+ and caregivers if • Toronto required • $3 donation if employed, $2 • Hwy 401 to St. Clair Ave, donation if unemployed or Bathurst St to Don River student

Services for Seniors IN TORONTO 37 HEALTH & WELLNESS HEALTH & WELLNESS • $3.75 to $6.50 per meal; • English, Chinese (Mandarin and Group Dining subsidies may be available Cantonese) and Portuguese • Transportation $5 roundtrip • Eglinton Ave E to Danforth Silver Circle West Toronto for service area residents Ave, Bayview Ave to Victoria Services for Seniors Park Ave, Danforth Ave to 416-653-3535 ext 240 St. Matthew’s Bracondale Lakeshore Blvd East, Don 80 Ward St House Valley Pkwy to Coxwell Ave. silvercircle.ca 416-656-2669 No service area restriction if [email protected] 707 St. Clair Ave W transportation service is not Hours and locations vary, call smbh.ca required for details [email protected] • $5.75 per meal • 55+; adults with physical Mon-Sat noon-1 pm; Sun 1-2 pm disabilities and their • Transportation $7 roundtrip • 65+ tenants and those living caregivers for service area residents in the community • St. Clair Ave W to Bloor St W, • St. Clair Ave W to Bloor St W, Yonge Street Mission, Humber River to Bathurst St Dufferin St to Spadina Ave Christian Community Group Dining • $2.50 to $20 depending on • $6.50 Sat-Wed; $7.50 Centre event and location Thurs; $5.75 Fri 416-929-9614 • Transportation $2 roundtrip 270 Gerrard St E depending on location WoodGreen Community ysm.ca Services [email protected] SPRINT - Senior Peoples’ 416-645-6000 ext 1262 Tues, Thurs lunch + drop-in, Resources in North Toronto 815 Danforth Ave Ste 100 call for times 416-481-0669 ext 232, 238, 294 woodgreen.org • 60+ 140 Merton St 2nd Fl [email protected] • Toronto sprint-homecare.ca Days and times vary at four • $2 [email protected] locations Nutrition Counselling Mon-Fri 11:30 am-2 pm at • Transportation may be • 55+, frail or isolated, nine locations available individuals with disabilities • 55+ and adults with or developmental delays and disabilities individuals with dementia • Hwy 401 to Bloor St, accompanied by a caregiver Bathurst St to Bayview Ave

Nutrition Counselling General Information Heart and Stroke Foundation and Referral of Ontario – Toronto Of ce ating right can 416-489-7111 Eat Right Ontario help you stay 2300 Yonge St Ste 301 E Toll free 1-877-510-5102 healthy as you heartandstroke.com eatrightontario.ca age. If you have questions • Provides general information • Speak to a dietician about about diet and nutrition, about heart disease and food choices, disease consult your family physician stroke; also offers various prevention and nutrition or contact one of the online resources such as tips agencies listed. and recipes on healthy eating

38 Services for Seniors IN TORONTO HEALTH & WELLNESS HEALTH & WELLNESS Community Care Access • There are several different Nutrition Counselling Centre (CCAC) CCAC of ces serving Toronto, 416-310-2222 each with a different phone Toronto Public Health 310CCAC.ca number. To nd the one Health Connection [email protected] nearest you, visit the website 416-338-7600 • Information, referral and or call the central number toronto.ca/health assessment for nutritional • Speak to a Toronto Public counselling other services Health Registered Dietitian available in home or in the • Website has information and community resources on health eating

Medication Ontario Drug Bene t towards the dispensing Program fee for each ODB-eligible ServiceOntario Infoline prescription hen your Toll free 1-866-532-3161 Medication Nutrition Counselling Wdoctor TTY toll free 1-800-387-5559 Trillium Drug Program prescribes a medication, health.gov.on.ca Toll free 1-800-575-5386 make sure you understand • Seniors with valid Ontario ServiceOntario Infoline what the medication is, Health Insurance are eligible Toll free 1-866-532-3161 why you need to take it, for drug coverage under the TTY 416-327-4282 and if there are any side Ontario Drug Bene t (ODB) TTY Toll free 1-800-387-5559 effects. Your pharmacist Program on the rst day of health.gov.on.ca should be able to provide the month following their • Helps people who have instructions about when to 65th birthday high prescription drug costs take the medication, how relative to their household often and what to do if you • You don’t need to apply. You should receive notice in income and who are not miss a dose. Make sure he covered under the Ontario or she knows what other the mail about two months Drug Bene ts Program medications you may be before you turn 65. Tell your taking. pharmacist you are eligible • Must have valid Ontario and they can con rm this Health Insurance The Ontario Drug Bene t in the provincial Health • Individuals pay a deductible Program covers some of Network System amount based on income the costs for prescription • Depending on your income, and a $2 co-payment medications. Call Service you may be asked to pay towards the dispensing fee Ontario for more information some portion of prescription for each eligible prescription or speak with your drug product costs. For • Download an application pharmacist. example, some seniors pay from the website, or ask for Always carry a list of the an annual deductible fee of one at your pharmacy medications you are taking $100 and a dispensing fee in case of emergency. You of up to $6.11 for ODB- can use the In Case of eligible prescriptions Emergency form on pages • Low income seniors do not 9-10, or ask your pharmacist have to pay any deductible to help you with a list. but do pay a $2 co-payment

Services for Seniors IN TORONTO 39 HEALTH & WELLNESS HEALTH & WELLNESS Medication

Meds Check Infoline • For those taking three or Telehealth Toll free1-866-255-6701 more medications for a Toll free 1-866-797-0000 TTY toll free 1-800-387-5599 chronic condition TTY toll free 1-866-797-0007 (or talk to you pharmacist) • Also available in-home for health.gov.on.ca those not able to attend health.gov.on.ca • This free, confidential their local pharmacy • A free, 30-minute telephone service provides consultation with a health advice or general pharmacist to review health information, 24/7 medications

Mental Health Anishnawbe Health Mental work during the day, so if & Addictions Health Crisis Line (Aboriginal the crisis is acute, or involves eiainMental Health & Addictions Medication clients) 416-891-8606 immediate life and safety Assaulted Women’s issues, call 911. If you are not any programs can Helpline 416-863-0511 sure which program serves help seniors and their M Toll free 1-866-863-0511 your area, call the Seniors caregivers face mental health Crisis Access Line at Distress Centres of Toronto and addiction challenges. This 416-619-5001. section includes listings for 416-408-HELP (4357) crisis lines and mobile crisis Gerstein Crisis Centre St. Elizabeth Health Care services, general information 416-929-5200 Mobile Crisis/Integrated and referral services that can St. Elizabeth Health Centre Community Mental Health explain which options are Community Crisis Response Crisis Response Program available and how to access (Etobicoke, North York) 416-498-0043 them, as well as longer term 416-498-0043 2 Lansing Sq Ste 600 case management programs • Immediate telephone crisis that can provide a multi- Crisis Services intervention and support, disciplinary approach to mobile crisis visits in the Crisis staff can come to your supporting people coping home or the community, home and talk to you, assess with a number of issues and and referrals to other your needs and provide short- who have trouble accessing community services traditional services. term intervention. If ongoing support is needed you may • North York and Etobicoke be referred to community St. Elizabeth Health Care - services (e.g., meals on Call 911 in an emergency Scarborough Hospital wheels, day program, friendly Mobile Crisis Program visits, support groups, etc.); Crisis Lines 416-495-2891 and/or an ongoing mental 3050 Lawrence Ave E Seniors Crisis Access Line health case management Phone service is available 24/7 416-619-5001 program or a psycho-geriatric but home visits end at 8 pm Seniors Safety Line service. Crisis staff can also Toll free 1-866-299-1011 determine if hospitalization • Provides telephone crisis (150 Languages) is required and assist with response and community admission. They typically crisis response to adults

40 Services for Seniors IN TORONTO HEALTH & WELLNESS HEALTH & WELLNESS Mental Health & General Information Drug and Alcohol Helpline Addictions and Referral Toll free 1-800-565-8603 drugandalcoholhelpline.ca experiencing a mental There are many small agencies 24/7 health crisis that provide specialized • Provides confidential • Scarborough and East York mental health and addiction information about drug services. To locate an agency and alcohol addiction and Gerstein Crisis Centre that provides service in your treatment programs Administration 416-929-0149 language or neighbourhood, Crisis Line 416-929-5200 contact one of the Detox and Withdrawal 100 Charles St E Toronto organizations listed here. See Central Access gersteincentre.org also Counselling, pages 16-17. Toll free 1-866-366-9513 • Provides crisis intervention • Provides information and including telephone Centre for Addiction and referral to a detox or support, community visits Mental Health Information withdrawal management and a short stay residence 416-595-6111 program

to adults who experience Toll free 1-800-463-6273 Mental Health & Addictions mental health problems camh.net Mental Health Helpline • Downtown Toronto [email protected] Toll free 1-866-531-2600 • Information in English and mentalhealthhelpline.ca WoodGreen Community French on mental health 24/7 Services and substance use programs • Confidential and Crisis Outreach Service for and services anonymous information Seniors (COSS) and referrals on mental 416-640-1459 Community Care Access health services and supports 815 Danforth Ave Unit 202 Centres (CCAC) ranging from hospital based woodgreen.org 416-310-2222 to community and self-help 9 am-5 pm seven days a week 310CCAC.ca groups • Mobile crisis intervention [email protected] • Access to interpreters for service and short term case • Information and referral more than 170 languages management (4-6 weeks) in for mental health and home, hospital, shelters, or addictions services Metro Addiction on the street • There are several different Assessment Referral Service • 65+ with mental health and/ CCAC of ces serving 416-599-1448 or substance use issues in crisis Toronto, each with a 100 Stokes St 3rd Fl • Phone 416-640-1459 and different phone number. To camh.net leave a message; COSS will nd the one nearest you, Mon-Fri 8 am-5 pm respond within 24 hours visit the website or call the • Group information sessions • Danforth Ave to Lake Ontario, central number on addiction treatment Yonge St to Coxwell Ave options and individual assessment with an addictions counsellor

Services for Seniors IN TORONTO 41 HEALTH & WELLNESS HEALTH & WELLNESS Ontario Problem Gambling COSTI Mental Health & Helpline 416-244-7714 Addictions Toll free 1-888-230-3505 Sheridan Mall 24/7 1700 Wilson Ave Ste 105 • Provides compassionate costi.org Consumer/Survivor [email protected] Information Resource listening and referral to local Mon, Tues, Thurs, Fri Centre of Toronto resources 8:30 am-4:30 pm 416-595-2882 Wed 8:30 am-8 pm 1001 Queen St W The Mall Centre for Addiction and Mental Health csinfo.ca • Provides individual Mon-Fri 1-4 pm drop-in, Problem Gambling Service counselling; available to 9 am-5 pm telephone line 416-599-1322 all Italian, Portuguese and Toll free1-888-647-4414 Spanish Canadians residing • Information and referrals 175 College St in Toronto to mental health and problemgambling.ca addictions services provided

Mental Health & Addictions [email protected] Jean Tweed Centre over the phone or in person; Mon, Tues, Fri 8 am-5 pm Gambling Intake walk-in resource centre has Wed, Thurs 8 am-8 pm 416 255-7359 ext 248 free literature, books and 215 Evans Ave videos for use at the centre • Group and limited individual counselling, consultation, jeantweed.com • Residential, individual Concerns and counselling and advice for family members, couple and group counselling for Complaints and family counselling and women and their families telephone counselling and facing addictions and Psychiatric Patient consultation problem gambling Advocate Of ce • Greater Toronto Area • Apply in person any Tuesday 416-327-7000 at 4:30 pm, or call Toll free 1-800-578-2343 Chinese Family Services of 55 St. Clair Ave W Ste 802 Ontario www.ppao.gov.on.ca Outreach and Case 416 979-8299 Management • Protects and promotes the 3300 Midland Ave Ste 229 Outreach services may be rights and entitlements chinesefamilyso.com available to seniors with of Ontarians with mental [email protected] addictions and mental health illness Mon, Wed, Fri 9 am-5 pm issues who are unable to Thurs 9 am-8:30 pm access treatment services in Problem Gambling • Provides confidential traditional settings. A multi- If gambling (casinos, slots, counselling for individuals, disciplinary team that may bingo, lotteries, etc.) is groups and families who include a psychiatrist, nurse, hurting your nances, suffer from and/or are social worker, occupational relationships and well-being, affected by a gambling therapist and case worker you may have a gambling addiction can assess a senior in the problem. Help is available • Greater Toronto Area home and provide follow-up through one of the agencies support or referral as needed. listed here. Call for more • Cantonese, Mandarin, The goal is to help someone information or to request an Shanghainese and English improve quality of life in the assessment. least restrictive, most natural environment. Services may

42 Services for Seniors IN TORONTO not be senior-speci c. Most COTA Health Community Resource HEALTH & WELLNESS agencies operate during 416-785-9230 Connections of Toronto regular business hours on 700 Lawrence Ave W Ste 362 St. James Town Outreach weekdays. www.cotahealth.ca Program (STOP) • Provides individualized 416-482-4103 Services that accept support to clients living with 366 Adelaide St E Ste 230 referrals from individuals, dementia, and clients 65+ • Case management, referrals/ family members and living with a serious mental linkages to other services, community agencies illness assistance with infestation • Submit application through or hoarding issues Access1 the ACCESS1 system; for • 55+ living in St. James Toll free 1-888-640-1934 more information call Town with mental health, access1.ca 416-248-2050 addiction, or other health • Manages a common wait • Etobicoke, North York, issues impacting ability to list for the major case Scarborough and downtown maintain housing management services in the Toronto • Anyone can make a referral; Mental Health & Addictions Greater Toronto Area contact intake at • Provides information and Community Outreach 416-482-4103 ext 316 advice about the service that Programs in Addictions • North St. James Town best meets someone’s needs, (COPA) (Bloor St to Wellesley St, as well as information about 416-516-2982 Sherbourne St to waiting lists 49 Bathurst St Ste 200 Parliament St) • 16+ and experiencing a life- copacommunity.ca disrupting mental illness • Case management services Reconnect Mental Health • Submit an application form using a harm reduction Services (available on the website or approach for seniors Seniors Case Management mailed on request) and you who have problems with 416-248-2050 will be contacted to discuss addictions, mental health, 2150 Islington Ave Ste 202 eligibility and/or gambling; outreach reconnect.on.ca to homes, long term care • Case management, referrals/ Centre for Addiction and facilities and seniors’ linkages to other services, Mental Health residences coordination of services Geriatric Mental Health • 55+, frail, isolated seniors • 60+ with identified mental Program - PACE who have dif culty using health needs 416-535-8501 ext 32875 traditional addictions • Submit application through 80 Workman Way services the ACCESS1 system; for camh.net • Anyone can apply; family more information call • PACE provides in-home members can refer 416-248-2050 assessments, psychiatric and receive telephone • Old City of Toronto, consultations, follow up and consultation Etobicoke and North York referrals for frail elderly 65+ • Etobicoke, Downtown who are unable to come to Toronto, contact COPA for the clinic, as well as services speci c areas at the clinic • English, Japanese, French, Ukrainian, Russian, Spanish, Polish

Services for Seniors IN TORONTO 43 HEALTH & WELLNESS HEALTH & WELLNESS Mental Health & Services requiring Trillium Health Centre Addictions physician’s referral Seniors Mental Health Outreach Services Baycrest Centre for West Toronto Location WoodGreen Community Geriatric Care - Geriatric 416-521-4057 Services Psychiatry Community Full Circle 150 Sherway Dr 4th Fl Service 416-645-6000 trilliumhealthpartners.ca 416-785-2500 ext 2730 815 Danforth Ave Ste 202 • Home-based comprehensive woodgreen.org 3560 Bathurst St assessment, consultation baycrest.org • Community case and education for clients management; support to • In-home assessment and caregivers, collaboration families and caregivers • 65+ suffering from mental with family physicians, family members and linkage • 60+ experiencing changes health problems, such as to support services in behaviour related to the depression or memory loss aging process while coping • Doctor’s referral is required • Frail 65+ with complex • North of Steeles Ave to St. mental health, addiction

Mental Health & Addictions with mental health issues and behavioural issues • Anyone can make a referral, Clair Ave, Avenue Rd to contact the Manager of Marlee Ave • A family doctor must Social Work at approve the referral and 416-645-6000 ext 5227 Sunnybrook Health provide required medical Sciences Centre - information West Park Healthcare Centre Community Psychiatric • Southwest Etobicoke Seniors Mental Health Services for the Elderly Service, Psychogeriatric 416-480-4663 Clinical Services 2075 Bayview Ave Ste F307 416-243-3732 sunnybrook.ca 82 Buttonwood Ave [email protected] www.westpark.org • In-home assessment by • In-home assessment, psychiatrist and case information and advice, manager; counselling, referral to community ongoing management supports and care and referral to community coordination supports • 60+ and experiencing a • 65+ with mental health mental health issue concerns • Referrals accepted from self, • Referral from family doctor physicians, family members or other primary care and community service provider is usually required providers; call or download • Sheppard Ave to St. Clair referral form from the web Ave, Avenue Rd to the Don site Valley Pkwy • Etobicoke, old City of York and North York west of Dufferin St

44 Services for Seniors IN TORONTO HOUSING HOUSING Housing Help Centres Scarborough Eviction Prevention Scarborough Housing Help Etobicoke/York Centre If you are facing eviction call Albion Neighbourhood 416-285-8070 the Tenant Hotline, a housing Services North 2500 Lawrence Ave E Unit 205 help centre, a community 416-740-3704 shhc.org legal clinic (pages 69-71) or The Rexdale Hub Mon-Thurs 8:30 am-4:30 pm Central Intake (see below). 21 Panorama Ct Fri 8:30 am-2 pm Mon-Fri 9:30 am-5 pm Tenant Hotline Toronto/East York 416-921-9494 Albion Neighbourhood East York Housing Help Mon-Fri 8:30 am-6 pm Services South Centre Service in 150 languages 416-252-5990 East York East Toronto 185 Fifth St Family Resources Central Intake Mon-Fri 9:30 am-5 pm Organization 416-338-4766 416-698-9306 24/7 Housing Help Eviction Prevention West Toronto Housing Help 71 Gough Ave Services eastyorkhousinghelp.ca Housing Help 416-531-0841 Mon-Fri 9 am-4:30 pm 2333 Dundas St W Ste 404 ousing Help Mon, Wed, Thurs 9 am-5 pm Flemingdon Hworkers Tues, Fri 1-5 pm Neighbourhood Services provide information 416-424-2900 about available housing Unison Health and 10 Gateway Blvd Ste 104 options and assist with lling Community Services fnservices.org out or updating applications 416-653-5400 Mon-Fri 9 am-5 pm for rent-geared-to-income 1651 Keele St housing. They can also unisonhcs.org Neighbourhood liaise with landlords on Mon-Fri 9 am-5 pm Information Post your behalf or give advice (call for an appointment) 416-924-2543 on housing issues, income 269 Gerrard St E 2nd Fl support programs, and North York nipost.org eviction prevention. Housing COSTI - North York Housing Mon, Tues, Thurs, Fri 9:30 am- Help Centres are also the Help Centre 4:30 pm, Wed 1 pm-4:30 pm access point for Rent Bank 416-244-0480 • Rent Bank and eviction services which include North York Sheridan Mall prevention interest-free loans and 1700 Wilson Ave Ste 114 seasonal utility grants. costi.org WoodGreen Community Mon, Tues, Wed 8:30 am- Services For information on property 5:30 pm 416-645-6000 ext 1175 tax relief see pages 56-57. Thurs, Fri 8:30 am-4:30 pm 650 Queen Street E woodgreen.org Monday 9 am-1 pm Tuesday, Wednesday (call for an appointment) Thursday 1-5 pm Friday closed

Services for Seniors IN TORONTO 45 HOUSING HOUSING Neighbourhood Link • Provides support to adults Housing Help Support Services 55+ who are homeless 416-691-7407 or at risk using a case Specialized Housing 3036 Danforth Ave management approach Help Programs neighbourhoodlink.org • Services include crisis Mon-Thurs 9 am-4 pm intervention, information, Central Neighbourhood Fri 9 am-1 pm referral and counselling House • Provides housing support to Vulnerable Seniors vulnerable seniors, including Centre for Equality Rights Program crisis intervention, eviction in Accommodation 416-925-4363 prevention, and help to nd Eviction Prevention 349 Ontario St and maintain housing Program cnh.on.ca 416-944-0087 Mon-Fri 9 am-5 pm (call or drop Warden Woods Toll free 1-800-263-1139 in to make an appointment) Community Centre 340 College St Ste 101A • Assists homeless and at risk Prevention of equalityrights.org/cera osn epTenant Complaints and Concerns Housing Help individuals 55+ with housing Homelessness Among Mon-Fri 9 am-5 pm searches, landlord and Older Adults • Telephone eviction tenant mediation, eviction 416-694-1138 prevention service provides prevention and advocacy 74 Firvalley Ct education and assistance to wardenwoods.com tenants Mon-Fri 9 am-5 pm

Tenant Complaints about repairs, building Centre for Equality Rights and Concerns safety or heating, and have in Accommodation (CERA) not been able to address 416-944-0087 them with the landlord, Toll free 1-800-263-1139 enants who they can contact Municipal 340 College St Unit 215 Thave complaints Licensing and Standards equalityrights.org/cera and concerns (property • Can help fight housing standards, discrimination, Ministry of Municipal discrimination bed bugs, hoarding) can Affairs and Housing address them to one of the Investigation and following organizations. For Enforcement Unit information on bed bugs see 416-585-7214 page 14, for hoarding see Toll free 1-888-772-9277 page 21. 777 Bay St 12th Fl www.mah.gov.on.ca/ieu City of Toronto • Responds to complaints Municipal Licensing and about alleged offences Standards under the Residential 311 Tenancies Act such as toronto.ca/ improper eviction, failing to apartmentstandards obey Provincial Work Orders, • If tenants have complaints withholding vital services

46 Services for Seniors IN TORONTO HOUSING HOUSING Housing Access do this directly through The listing includes co- & Applications Housing Connections or ask operatives and non-pro ts to Different Types of for assistance at a Housing that are exclusively for Housing Help Centre. seniors or that have units reserved for seniors. Anyone Another centralized waiting interested in a market rent pplying for housing list, Coordinated Access unit should contact the Aor a housing subsidy to Supportive Housing, or housing provider directly can be confusing because CASH, coordinates access to submit an application. there are different types of to housing programs that Rent-geared-to income housing and many different support residents, including units in these buildings are housing providers. It’s helpful seniors, with mental illness managed through Housing to understand that access and addictions. Supports Connections. to most of the subsidized provided on site vary from or rent-geared-to-income provider to provider. You If you would like more housing units is managed on can specify which housing information about your behalf of the City of Toronto provider and location housing options, need Housing Access & Applications to Different Types of Housing through one centralized you prefer. Applicants are assistance lling out waiting list coordinated assessed for eligibility. or updating a Housing by an organization called Connections application, Housing Connections. This For most other types of contact a Housing Help includes rent-geared-to- housing you will need Centre for assistance. (See income units in seniors’ to apply directly to the page 45.) residences, retirement organization operating the homes, non-pro ts and housing. We’ve listed co- If you need health supports, co-ops. You can apply for operative and non-pro t whether short or long term, rent-geared-to-income housing (see pages 49-53) in order to maintain your seniors housing when you because even at market rent, independence and stay at are 59. If you already have it can be a more affordable home, or you are thinking an application on le with option for independent about moving into a nursing Housing Connections, make seniors. The wait time for home, please contact your sure it’s updated to “senior” a market rental unit is local Community Care when you turn 59. You can normally less than a rent- Access Centre (see page 11). geared-to-income unit.

Housing Connections Connections. This includes • There are several options 416-981-6111 rent-geared-to-income to ll out or update an 176 Elm St Main Fl units in seniors’ residences, application: go to the housingconnections.ca retirement homes, non- Housing Connections office; Mon, Wed, Thurs, Fri pro ts and co-ops visit the website; contact a 8:30 am-4:30 pm • People who need rent- Housing Help Centre (see Tues 10 am-6 pm geared-to-income (or RGI) page 45); or contact one of • The majority of subsidized housing must apply through Housing Connections’ other housing units in Toronto Housing Connections and community partners (listed are allocated through keep their information up to on their website) one centralized waiting date list, managed by Housing

Services for Seniors IN TORONTO 47 HOUSING HOUSING Housing Access Long-Term Care varies according to the type & Applications to Homes of room. The co-payment amount is standardized across Different Types of Long-term care homes, the province and based on Housing also called nursing homes, pension rates. A co-payment are licensed, regulated and reduction may be available to funded by the Ministry of low-income seniors (with a Coordinated Access to Health and Long-Term Care. net income below $21,000) Supportive Housing (CASH) They provide around the clock to allow for a personal needs Toronto Mental Health supervision, nursing care allowance of $130 month. and Addictions Supportive and assistance with personal Housing Network care and meals. They also Retirement Homes 416-979-1994 provide shorter term stays Fax 416-916-1689 for up to 90 days a year for Retirement homes usually 15 Toronto St 9th Fl those needing respite or have some on-site services tosupportivehousing.ca convalescing. such as housekeeping, dining

Housing Access & Applications to Different Types of Housing • Supportive housing serves or recreational programs, but people with mental health To apply for long-term care, they do not provide the same and addictions issues, and contact your local Community level of care as long-term there are many different Care Access Centre (see care homes. The Retirement supportive housing page 11) to arrange for Homes Regulatory Authority programs across the city, an assessment interview. oversees and enforces the including some speci cally The CCAC coordinator regulations and care standards for seniors will determine if your care established by the province in • The level of staffing and needs can be met in a long- the Retirement Homes Act. services provided such as term care facility and the meals and personal support coordinator will complete Some retirement homes have varies among programs. the application with you. rent-geared-to-income units CASH staff and housing You can apply for up to available. You can make an providers will work with ve homes and you do not application for these through you to locate the housing have to decide which ve Housing Connections. Please program that suits your immediately. Your application be aware that these spaces needs. Additional supports can be submitted with only are limited and there are can also be provided by one home on it and you can waiting lists. the local Community Care add four more in the next Access Centre if required six weeks. If you apply for a • With a single application, home and a space becomes you can apply to supportive available, you are expected to housing at any one of accept it so visit the home if the 29 network agencies. possible before making your Applications can be application. submitted in person, mailed in or faxed The province pays the “care” portion of the cost directly • Applications will be to the home. The resident reviewed and assessed for pays room and board, also eligibility. There may be a called a “co-payment” which waiting list

48 Services for Seniors IN TORONTO HOUSING HOUSING Co-ops & Non-profits by private not-for-pro t (see page 45). The wait groups. Many seniors enjoy time for a market rent unit o-operative and bene t from the social in a co-op or non-pro t is Cand non-pro t interaction that takes place in normally less than a rent- housing can be an co-operative and non-pro t geared-to-income unit, and affordable rental housing communities. occupancy standards based on need apply in both cases. option for independent To apply for market rentals, seniors aged 59 and over. For example, a single adult interested applicants should would apply for a bachelor Market rents are often contact the co-op or non- lower in co-ops and non- or a one bedroom unit not a pro t directly to inquire two bedroom unit. Currently, pro ts than in private sector about unit availability, housing. Co-operative the wait for a one bedroom waiting lists and the rent-geared-to-income unit housing is owned by application process. In some residents and governed in a co-op or non-pro t is cases, a nominal application about seven to ten years. by a volunteer Board of and/or membership fee is

Directors. In this type of charged. Rent-geared-to- This listing includes co-ops Co-ops & Non-Pro ts co-op, residents are voting income (RGI) units in these and non-pro ts that are members and they assist buildings may be available exclusively for seniors or with operations, but they for eligible applicants on that have units reserved for do not have any individual the centralized waiting seniors. Unless noted, you equity and cannot sell their list managed by Housing can apply at age 59 or older. units. Non-pro t housing is Connections (see page 47). Contact the organization either owned by municipal If you need help lling out for details on waiting lists. housing corporations an RGI application, you can For complete listings visit accountable to local ask for assistance at your coophousing.com and governments, or is owned local housing help centre onpha.on.ca.

Etobicoke/York ACLI Etobicoke Community Central King Seniors Our Saviour Thistletown Homes Inc. Residence Lutheran Lodge 416-744-8355 416-614-0667 416-744-2144 88 Humber College Blvd 15 King St 2715 Islington Ave [email protected] [email protected] thistletownlutheranlodge@ bellnet.ca Beech Hall Housing Church of Atonement Co-operative 416-259-5748 Rexdale Presbyterian 416-769-4119 256 Sheldon Ave Senior Citizens Corp. 2-2 Humber Blvd [email protected] Hwy Terraces Apartments beech-hall-housing-coop. 416-745-2891 com Humbervale Christian 2314 Islington Ave [email protected] Outreach Foundation Inc. [email protected] • 55+, internal wait list for 416-242-7044 RGI subsidy for eligible 1447 Royal York Rd residents [email protected]

Services for Seniors IN TORONTO 49 HOUSING Richview Baptist Canadian Legion Toronto The Bob Rumball Centre for Foundation Homes the Deaf 416-247-5316 416-222-9945 416-449-9651 1540 Kipling Ave 4-4715 Bathurst St 2395 Bayview Ave richviewresidence.ca • For allied veterans, members bobrumball.org theof [email protected] of the Royal Canadian Legion [email protected] or the Ladies’ Auxiliary • 43 units reserved for 65+ St. Demetrius Development who are deaf or hard of Corp. Casa Abruzzo Benevolent hearing and require personal 416-243-9051 Corp. assistance 60 Richview Rd 416-789-7654 stdemetrius.ca 338 Falstaff Ave Upper Canada Lodge B’nai [email protected] villacharities.com B’rith Seniors • 59+ for RGI, 65+ for market [email protected] 416-664-5178 rentals 4810 Dufferin St Ste E Dorothy Klein Seniors bnaibrith.ca

Co-ops & Non-Pro ts St. Hilda’s Towers Housing [email protected] 416-256-6531 416-783-2679 2339 Dufferin St 200-1 Valleybrook Dr Wigwamen Terrace sthildastowers.com [email protected] 416-481-4451 [email protected] 23 Lesmill Rd Unit 106 Emmanuel Lutheran Manor wigwamen.com Vila Gaspar Corte Real Inc. 416-750-2227 [email protected] 416-654-6472 1684 Victoria Park Ave • 59+ and of Aboriginal 33 Gabian Way [email protected] ancestry [email protected] Italian Canadian Scarborough North York Benevolent Seniors Abbey eld Houses Society Apartment Corp. Almise Co-operative Homes of Toronto 416-789-7011 Inc. 416-481-6137 901 Lawrence Ave W 416-510-0227 38 Lakeside Ave villacharities.com 16 Concorde Pl 9th Fl abbey eldtorontohouse. [email protected] [email protected] weebly.com [email protected] Baycrest Terrace Maple Leaf Drive Seniors Non-Pro t Residence Corp. 416-785-2500 Aldebrain Attendant Care 416-247-3949 3560 Bathurst St Services of Toronto 10 Maple Leaf Dr baycrest.org 416-285-5447 [email protected] [email protected] 2155 Lawrence Ave E 2nd Fl aldebrain.ca Swansea Town Hall B’nai B’rith Canada • For people with disabilities Senior Citizens Residential Residences Program 416-664-5178 416-633-6224 4810 Dufferin St Ste E 15 Hove St [email protected] bnaibrith.ca [email protected]

50 Services for Seniors IN TORONTO HOUSING HOUSING Sts. Peter and Paul Canadian Macedonian Co-ops & Non-profits Ukrainian Community Senior Citizen’s Centre Homes 416-755-9231 Estonian Relief Committee 416-291-3900 850 O’Connor Dr in Canada 221 Milner Ave zcokov@ 416-284-0813 stspeterandpaulresidence. canadianmacedonianplace. 40 Old Kingston Rd com com ehatare.ca of ce@ • 55+ and of Macedonian [email protected] stspeterandpaulresidence.com origin • No RGI subsidy available Walton Place Scarborough Canadian Martyrs Seniors Inter Faith Homes Inc. Residence Centenary Corp. 416-285-9767 416-424-1366 416-283-3939 835 Birchmount Rd 1155 Yonge St 2877 Ellesmere Rd [email protected] canadianmartyrsseniors@ [email protected] bellnet.ca

Wexford Residence Inc. Co-ops & Non-pro ts Jack Goodlad Senior Citizen 416-469-4012 Christie Gardens Residences Corp. 1860 Lawrence Ave E Apartments and Care Inc. 416-406-3009 thewexford.org 416-530-1330 3010 Lawrence Ave E [email protected] 600 Melita Cres [email protected] christiegardens.org Wilmar Heights United grace.sweatman@ Shepherd Village Inc. Church Non-Pro t Homes christiegardens.org 416-759-7269 416-609-5700 • 59+ for RGI; 65+ for market 967 Pharmacy Ave 3760 Sheppard Ave E rentals shepherdvillage.org wilmarcourt.com [email protected] james.ramesbottom@ Corpernicus Lodge • 65+ sympatico.ca 416-536-7122 66 Roncesvalles Ave St. David’s Village Corp. Yee Hong Chinese copernicuslodge.com Evergreen Homes Metro 416-267-2737 • 65+ 1290 Danforth Rd Toronto Corp. 416-298-0688 [email protected] Grace-Carman Senior 2319 McNicoll Ave • 59+ for RGI; 60+ for market Citizens’ Home Inc. [email protected] rentals 416-533-1155 180 Sheridan Ave Toronto/East York St. Paul’s L’amoreaux • 55+ and with mental health Bonar-Parkdale Senior Centre challenges 416-493-3333 Citizen Non-Pro t Housing Corp. 3333 Finch Ave E Habayit Shelanu Seniors 416-537-0089 [email protected] Residence Corp. 240 Dunn Ave 416-515-1015 [email protected] 155 Kendal Ave dmsproperty.com [email protected]

Services for Seniors IN TORONTO 51 HOUSING HOUSING Old York Tower Non-Pro t Thorncliffe Chapel Housing Co-ops & Non-profits Seniors Housing Corp. 416-363-0415 416-423-4057 Hellenic Home for the 85 The Esplanade 18 Thorncliffe Park Dr Aged Inc. [email protected] [email protected] 416-654-8619 • Has units reserved for those 33 Winona Dr Rakoczi Villa 59+ www.hellenichome.org 416-413-1300 [email protected] 80 Carlton St Tobias House of Toronto • 59+ and of Greek origin aykler.com 416-413-1300 [email protected] 80 Carlton St Hope Seniors Centre • 59+ and of Hungarian origin aykler.com 416-694-7293 [email protected] 2526 Danforth Ave Riverdale United Non-Pro t Homes Inc. Toronto Community Les Centres D’Accueil 416-664-5168 Housing Corp (TCHC) Co-ops & Non-pro ts Heritage 1117 Gerrard St E 416-981-4196 416-365-3350 [email protected] 931 Yonge St 104-33 Hahn Pl 416 981-RENT (7368) caheritage.org Stanley Knowles Housing torontohousing.ca [email protected] Co-operative [email protected] • Some units are reserved for 416-481-3712 • Various buildings for 59+ French-speaking 59+ 38 Orchard View Blvd [email protected] Toronto Lithuanian Senior LOFT Community Services • Federal co-op, open waiting Citizens Inc. St. Anne’s Place list only for wheelchair 416-762-1777 416-979-1994 accessible units 1700 Bloor St W 15 Toronto St 9th Fl • Two-thirds of units are [email protected] loftcs.org reserved for 60+ • 59+ and of Lithuanian origin [email protected] • No RGI subsidy is available Villa Luso Non-Pro t Loyola Arrupe Corp. St. Joseph’s Senior Citizen Housing Corp. 416-766-7977 Apartments 416-588-3848 1709 Bloor St W 905-985-4322 500-1289 Dundas St W [email protected] 67 Curzon St [email protected] [email protected] McClintock Manor Westminster Court Senior 416-469-1105 St. Matthew’s Bracondale Citizens Housing Corp. of 730 Pape Ave House East York nisbetlodge.com 416-656-2669 416-696-7813 [email protected] 707 St. Clair Ave W 156 Floyd Ave • 59+ and Christian smbh.ca angela.cowie@ [email protected] samuelproperties.com Neighbourhood Link Homes 416-691-7407 • 59+ for RGI, 65+ for market 3036 Danforth Ave rentals neighbourhoodlink.org [email protected]

52 Services for Seniors IN TORONTO HOUSING Widworthy Charitable Woodgreen Community Yonge Rosedale Charitable Foundation Housing Inc. Foundation 416-469-4012 416-645-6000 416-923-8887 110 Unity Rd 402-815 Danforth Ave 877 Yonge St dmsproperty.com woodgreen.org fellowshiptowers.com [email protected] [email protected] groadknight@ fellowshiptowers.com

Home Safety & Injury Prevention

hese simple Bedroom • Arrange furniture so that Thome safety tips • Keep eye glasses, hearing you have a clear path are from Toronto aids and/or mobility aids • Keep electrical cords out of Public Health. (cane, walker) within close the paths where you walk Non-pro ts & Co-ops Check out the Toronto Public reach from the bed Health website toronto.ca/ • Consider using cordless Safety Check health for more information phones so it is easier to get • Use a door viewer in on safety and injury to a phone addition to good lighting so prevention. • Keep a flashlight nearby in you can see people before case of an emergency opening the door Bathroom • Have a lamp within arm’s • Keep all doors and windows • Install a non-skid mat, reach of your bed locked at all times runner, strips or rubber • Use night lights to brighten mat in the bottom of the • Use a night light to provide hallways, bathrooms and bathtub and shower a well lit path stairways

• Install grab bars in and Home Safety & Injury Prevention Kitchen • Ask a friend or family around the bathtub, shower member to be your and toilet • Keep your pots and pans, canned goods and staple “buddy,” a person who you • Consider a bath seat foods in locations and/or can call in case of concern • Use hand held shower head cupboards between knee • Check the batteries in • Consider a raised toilet seat and shoulder height all smoke and carbon to make getting on and off • Buy automatic shut off monoxide detectors on a easier switches for appliances such regular basis • Ensure the hallway to the as kettles, electric frying • If you are planning to be bathroom is well lit and pans and toaster ovens away, put lights on timers clutter free • Ask someone to pick up Living Room your mail, cut your lawn or • Make sure area rugs and shovel your snow, when you mats have a non-skid are away backing or are secured to the oor

Services for Seniors IN TORONTO 53 HOUSING HOUSING Humber Community York Fairbank Centre for Home Maintenance, Seniors’ Services Seniors Yard Work and Snow 416-249-7946 416-651-8300 Removal 1167 Weston Rd 2213 Dufferin St humberseniors.org [email protected] n this section [email protected] Mon-Fri 8:30 am-4 pm Iyou will nd • Mon-Fri 8:30 am-4 pm • Snow clearing information Snow shovelling, yard work • 65+ and adults with about agencies that offer and odd jobs disabilities indoor and outdoor home • 55+ • Toronto maintenance services for • Former City of York • $11 per hour seniors and adults with • Fees apply disabilities. For outdoor North York maintenance, such as grass Storefront Humber cutting and snow removal, 416-259-4207 ext 242 Better Living Health and Community Services Home Maintenance, Yard Work and Snow Removal agencies often arrange for 2445 Lake Shore Blvd W The Four Seasons students to do the work for a storefronthumber.ca Connections Program fee. For indoor work, such as [email protected] 416-447-5074 installing grab bars, agencies Mon-Fri 8:30 am-4:30 pm arrange for handypersons 1 Overland Dr • Snow removal, grass cutting www.betterlivinghealth.org to do the work for a fee. and home maintenance Rates vary. Of ce hours are [email protected] • 60+ and adults with provided, but clients and Mon-Fri 8:30 am-4:30 pm disabilities workers can arrange actual • Snow shovelling, yard work work time. Call the agency • Bloor St W to Lake Ontario, and odd jobs directly to register and/or Etobicoke Creek to Humber • 55+ and adults with con rm details. River disabilities • Snow and grass $10/student • North York under 14 years, $11/student • Prices vary: $10 per hour for over 14. Home maintenance Etobicoke/York a youth 12-17, $15 for an geared to income $7.50-$21 CANES Community Care adult worker 18+, and $20 per hour 416-743-3892 ext 247 for an adult worker with 135 Queen’s Plate Dr Ste 400 Syme 55 Plus Centre their own equipment canes.on.ca 416-766-0627 [email protected] 33 Pritchard Ave Mon-Fri 8:30 am-4:30 pm syme55.com • Snow shovelling, yard work [email protected] and odd jobs Mon-Fri 8 am-4 pm • Clients must pay for • Snow removal materials. Grab bar • 55+ and adults with installations are free disabilities • 65+ and living in the service • Lawrence Ave W to Bloor St area W, Scarlett Rd to Caledonia Rd • Steeles Ave to Bloor St W, • $15 first hour, $20 hour and Jane St to Hwy 427 half, $25 hour and half to • Fees apply two hours

54 Services for Seniors IN TORONTO Scarborough Toronto/East York City of Toronto HOUSING Scarborough Centre for SAINTS – Student Transportation Services Healthy Communities Assistance in North Toronto 311 416-642-9445 for Seniors toronto.ca/transportation 629 Markham Rd, Unit 2 416-481-6284 • The City provides schcontario.ca 25 Wanless Ave mechanical sidewalk [email protected] saintstoronto.ca snow clearing in most 9 am-5 pm [email protected] parts of Toronto including • Snow shovelling and grass Mon-Fri 10 am-5 pm Etobicoke, North York cutting • Cleaning, painting, snow and Scarborough. There is no reason for seniors or • Elderly and adults with shovelling, odd jobs disabled persons to register disabilities • Hwy 401 to Bloor St, for sidewalk snow removal • Steeles Ave to Lake Ontario, Bathurst St to Bayview Ave in these areas Brimley Rd to Scarborough • $10 hour paid directly to • If you are a senior or eastern limits student disabled person living in • Fees apply Home Maintenance, Yard Work and Snow Removal WoodGreen Community the core area (parts of Toronto, York and East TransCare Community Services York) and require assistance Support Services 416-645-6000 ext 1262 to clear the sidewalk of 416-750-9885 815 Danforth Ave Suite 100 snow, you can download Toll free 1-866-393-2079 woodgreen.org the application form from 1045 McNicoll Ave [email protected] toronto.ca/transportation tcare.ca Mon-Fri 9 am-5 pm [email protected] • Outdoor and indoor • The service is free, but Mon-Fri 8:30 am-4:30 pm maintenance you must meet eligibility requirements and submit • Snow removal and yard • 55+ and adults with the required documentation work disabilities • If you have any questions • 55+ and adults with • Outdoor maintenance about the service or the disabilities Eglinton Ave E to Danforth form please contact 311 • Steeles Ave to Lake Ontario, Ave, Bayview Ave to Victoria Park Ave to Port Victoria Park Ave; indoor Union Rd maintenance Danforth Ave • $13 per hour for yard work; to Lakeshore Blvd E, Don for snow removal $15 for a Valley Pkwy to Coxwell Ave single driveway, $20 for a • $10/hour for outdoor double driveway maintenance by a student; $17/hour for indoor or outdoor handyperson

Services for Seniors IN TORONTO 55 HOUSING HOUSING Utility, Property Tax saveONenergy Home • You must have metered Assistance Program water service in your home and Home Renovation Toronto Hydro and provide a meter reading Assistance for 1-855-234-9376 if required Homeowners torontohydro.com/ and Tenants homeassistance Housing Stabilization Fund • Helps eligible Ontario Toronto Employment and igh utility homeowners, tenants and Social Services Hbills, increases in social housing providers toronto.ca/socialservices property tax or the costs improve energy ef ciency • This program can assist with of renovations may put through a detailed in- last month’s rent deposit, low income seniors at risk. home energy assessment, rental arrears, essential The programs listed here professional installation of furniture and energy arrears can provide assistance to energy-saving measures and • For residents of the City of homeowners and tenants. advice on steps that can be Toronto who are in receipt For more details on eligibility taken to save energy of Ontario Works (OW) and Utility, Property Tax & Home Renovation Assistance and the application process • To get more information or Ontario Disability Support contact the organization download the application Program (ODSP) directly. For home form visit the website or call • Applicants should contact maintenance see pages 54-55. their active OW/ODSP Water Rebate Program caseworker and provide the City of Toronto required documentation for Help to Pay Utility Bills 416-338-4829 Customer an assessment and referral Service Low-Income Energy TTY 416-392-0719 Assistance Program (LEAP) toronto.ca/taxes Property Tax Deferral Toronto Hydro Mon-Fri 8:30 am-4:30 pm and Cancellation torontohydro.com/leap • This program offers a • One-time financial water rebate if you are a Property Tax Deferral assistance up to $500 low-income senior or a and Property Tax Increase for eligible low-income low-income person with a Cancellation customers who have disability who consumes less City of Toronto dif culty paying electricity than 400 cubic meters (m³) 416-338-4829 Customer bills of water each year Service • Must have recently received • Information and applications TTY 416-392-0719 a “past due” notice and/or for this program are toronto.ca/taxes disconnection notice from available at Tax and Water Mon-Fri 8:30 am-4:30 pm Toronto Hydro Enquiry/Cashier counters at • The City of Toronto offers • Apply through your Civic Centres and City Hall, tax relief programs to low- local housing help or by calling income seniors and low- centre (see page 45). For • Submit your application income persons with a more information visit by the deadline for review disability torontohydro.com/leap or by the City. If you meet all • The Property Tax Deferral call your local housing help eligibility criteria, a rebate Program gives low-income centre will be applied to your utility seniors and low-income bill in the year following the persons with a disability application year the opportunity to apply

56 Services for Seniors IN TORONTO for a deferral of property • Eligible expenses include • Homeowners are eligible HOUSING tax increases. Note that the renovations to permit a for both loan and grant total deferral amount is a rst-oor occupancy or funding. lien on the property and secondary suite for a senior, • Tenants renting homes in must be paid back to the handrails, wheelchair ramps private rental apartments City if and when you no and stair lifts, walk-in are eligible for accessibility longer own the property bathtubs, additional light grants only • The Property Tax Increase xtures • Your household income Cancellation Program gives • Assistive devices, must be below $47,600 for low-income seniors and housekeeping services and singles/couples; $66,660 for low-income persons with general maintenance are not two or three people; and a disability the opportunity eligible expenses $82,600 for four or more to apply for a cancellation • For a complete list of eligible people of property tax increases. expenses, visit the website • The value of your home You should renew your or call for more information must be no more than application each year to $514,531 based on Utility, Property Tax & Home Renovation Assistance receive the maximum bene t Toronto Renovates for Municipal Property • Information and applications Seniors and Persons with a Assessment Corporation for these programs are Disability (MPAC) information. This available at Tax and Water 311 Toronto or 416-392-2489 value is determined by Enquiry/Cashier counters at toronto.ca/ provincial funding rules and Civic Centres and City Hall, affordablehousing is subject to change or by calling a Customer • Offers federal/provincial Service Representative funding for lower-income seniors 65+ and people Home Renovation with a disability who wish to make health and safety Ontario Ministry of Finance repairs or accessibility Healthy Home Renovation modi cations to their homes Tax Credit • Funding is limited and Toll free 1-800-337-7222 available on a rst-come, TTY Toll free 1-800-263-7776 rst-served basis as a grant, www. n.gov.on.ca a loan or a combination of • A refundable tax credit grant and loan to help with the cost of • Grants of up to $3,500 modifying your home to are available for home improve accessibility modi cations to • You could get back 15% accommodate a disability of the cost of eligible or to make a home more renovations, up to $1,500 accessible each year regardless of • Forgivable loans of up to income $10,000 are available for • The refund can be claimed essential home repairs and/ by homeowners or tenants or accessibility modi cations 65+, or family members • A grant and forgivable who share a home with a loan may be combined to a senior relative maximum of $10,000.

Services for Seniors IN TORONTO 57 LEGAL & FINANCIAL LEGAL & FINANCIAL Bene ts & death of a spouse, change of Where to get help to apply Income Programs address) as soon as possible. for government bene ts Many programs are based For legal help and advice, his section on information provided on contact your community Tcovers income tax forms. You should legal clinic. To nd the government le a tax return even if you legal clinic that serves bene ts that apply have no income in order your area you can go to to seniors as well as some to receive bene ts. If you yourlegalrights.on.ca and programs that serve people need help lling out a tax click on “Find Services” at the living with a disability or return, see page 66 for more top of the page. You can also those who need nancial information. go to the Legal Aid Ontario assistance. Applying for and You may be eligible for website at legalaid.on.ca or understanding eligibility nancial assistance, such as call 416-979-1446. requirements of income help paying for medication Additionally, many community support programs can costs, if you are working agencies provide assistance

Bene ts & Income Programs be complex. In order to part time. See the listing for with lling out forms. To nd avoid delays, contact the Ontario Disability Support one in your area, call 211. government agency directly Program for more detail. You can also visit a Service to make sure you have For information on nancial Canada Centre for assistance the correct information assistance for homeowners with federal government about how to apply and and tenants,see Utility, applications including Canada what documents need to Property Tax and Renovation Pension Plan (CPP) and Old accompany an application. Assistance on pages 56-57. Age Security (OAS). To nd Notify the government the nearest Service Canada agency of changes in your Centre call 1-800-622-6232 or circumstances (for example, see pages 73-74.

Benefit programs for • There is no mandatory • You will have to continue those 60+ retirement age in Ontario making CPP contributions and this has resulted in if you are working and Canada Pension Plan (CPP) changes to some programs. collecting CPP before age 65 Toll free 1-800-277-9914 Changes to CPP early • If you apply for CPP TTY Toll free 1-800-255-4786 retirement bene ts (60 to between the ages of 65 servicecanada.gc.ca 65) took effect in 2012 and 70 your bene ts will be • CPP is an employment • You must apply in writing increased based contributory pension for bene ts plan • In order to received the CPP Retirement Pension CPP bene ts listed here, • You can apply for reduced you must have worked bene ts at age 60 and full and paid into the plan, or bene ts, based on your be the surviving spouse or employment contributions common-law partner, or to CPP, at age 65 dependent child of someone • Your pension will be who has reduced more if you take it before turning 65

58 Services for Seniors IN TORONTO LEGAL & FINANCIAL Bene ts & Income Programs 59 IN TORONTO the needs of people with in disabilities who are nancial need, or who want able to work and and are need support not people 65+ who are eligible for OAS but who meet nancial eligibility criteria ODSP top up if you receive an amount smaller than your ODSP income amount CPP Disability bene t from 65+ and or if you are a smaller amount receiving OAS/GIS and GAINS from ODSP than you would from extended health bene ts if no longer eligible you are for ODSP because your and GIS you will automaticallyand GIS you will forbe assessed for eligibility the GAINS bene t income tax year’s previous return law partner, cannot exceed exceed cannot partner, law certain limits year mcss.gov.on.ca • ODSP is designed to meet • ODSP is also available to also eligible for are • You may be eligible for • You www. n.gov.on.ca/en/ credit/gains OAS receiving • Once you are • Eligibility is based on your Ontario Disability Support (ODSP) Program 1-800-808-2268 free Toll • GIS must be renewed every be renewed • GIS must Ontario Guaranteed System Annual Income (GAINS) 1-866-668-8297 free Toll Services for Seniors Canada for at least 10 years Canada for at least a after turning 18, and are or a legal Canadian citizen of Canada, you resident Old Age should apply for Security to speak to a consultant you have the make sure necessary information and to avoid delays spouse or common-law the OASpartner receives pension and is eligible for the GIS, you should apply for the Allowance have a low income and are widowed or the spouse or common-law partner of an OAS pensioner you may qualify for either the Allowance or the Allowance for the Survivor taxable bene t, on top of the Old Age Security pension, to low-income seniors living in Canada in the case applicant or, of a couple, the combined income of the applicant and spouse or common- servicecanada.gc.ca have lived in 65+, are • If you and directly • Contact OAS The Allowance 60-64 and your• If you are Allowance for the Survivor age 60 to 64, • If you are Guaranteed Income Supplement (GIS) a monthly non- • Provides • The yearly income of the Old Age Security (OAS) Age Security Old 1-800-277-9914 free Toll 1-800-255-4786 free TTY Toll in another country, you may in another country, be eligible for social security that bene ts either from Canada country or from social security agreements with a number of countries comparable that offer that pay pension programs or bene ts when you retire, if you become disabled or die common-law partner and may be dependent children eligible for monthly survivor bene ts to, or on behalf of, the estate of a deceased contributor disability bene ts from other other from disability bene ts may not qualify programs bene t for the CPP disability thefrom than you would SupportOntario Disability (ODSP), you mayProgram be eligible for supplemental Contact your local ODSP. for an application ODSP of ce have made enough have made and to CPP, contributions disability whose long-lasting working them from prevents basis regular at any job on a servicecanada.gc.ca • If you have lived or worked • Canada has international International Bene ts 1-800-454-8731 free Toll 1-800-255-4786 free TTY Toll CPP Survivor’s Pension CPP Survivor’s • The surviving spouse or CPP Death Bene t a one-time payment• Provides • People who qualify for • People who qualify • less on CPP-DIf you receive CPP Disability Bene ts (CPP-D) Bene ts Disability CPP who to people • Available LEGAL & FINANCIAL LEGAL & FINANCIAL have a problem with your EI Bene ts Other Benefit Programs claim that cannot be solved & Income Programs at the local of ce. See Employment Insurance (EI) servicecanada.gc.ca/eng/ income is too high and you ocs for more information have high health related Toll free 1-800-206-7218 TTY Toll free 1-800-529-3742 or call toll free 1-866-506- costs. This program may be 6806 able to help with the costs servicecanada.gc.ca • You can fill out an of prescription drugs, basic GST/HST Credit application at a Service dental care, vision care, Toll free 1-800-959-1953 Canada Centre or online medical supplies such as cra-arc.gc.ca diabetic and incontinence • To find the Service Canada • The GST/HST Credit supplies and assistive Centre where you live call program issues payments devices such as hearing aids 1-800-622-6232 or see to Canadians with low pages 73-74 and modest incomes to ODSP of ces help offset all or part of Employment Insurance Bene ts & Income Programs Downtown Toronto the GST/HST they pay on Bene ts 416-314-5700 the purchase of goods and Toll free 1-800-206-7218 TTY 416-314-3393 services 385 Yonge St 2nd Fl TTY Toll free 1-800-529-3742 servicecanada.gc.ca • The Canada Revenue or Agency website provides • Employment Insurance 385 Yonge St 3rd Fl information on application provides regular bene ts to 416-212-7411 procedures, eligibility and eligible individuals who lose TTY 416-212-7565 payment of the GST/HST their jobs through no fault credit. You must le an of their own (for example, Toronto Central income tax return to receive due to pregnancy, illness 416-314-6514 the bene t TTY 416-314-3596 or accident or because of lay-offs or business closings) 47 Sheppard Ave E 6th Fl Ontario Works (OW) and who are available for Toronto Employment and Toronto East work but can’t nd a job Social Services 416-325-0123 • Compassionate care Information 416-392-8623 TTY 416-326-7290 bene ts to provide nancial Apply for assistance 770 Birchmount Rd Unit 30 assistance to the spouse, 416-397-0330 partner, parents or adult Apply online Toronto West children caring for gravely toronto.ca/socialservices 416-325-5900 ill family members may be Client Services Information TTY 416-325-5846 eligible for up to six weeks Unit 416-392-2956 1870 Wilson Ave of EI. You will require a • Provides employment medical certi cate from a supports, nancial bene ts doctor stating the family and social supports to member has a signi cant people living in Toronto chance of dying within six • Staff in offices across the city months and needs a family provide a range of services member to provide care or including help nding a job support and nancial support • Contact the Office for • For an up-to-date list of Client Satisfaction if you

60 Services for Seniors IN TORONTO of ces and corresponding Client Services & services offered by Toronto LEGAL & FINANCIAL postal codes (areas of Information Unit Employment and Social service), or to apply for Metro Hall Services as well as answer assistance see the website 55 John St 12th Fl questions about legislation • Multilingual access lines 416-392-2956 and procedures related to available for those who • Staff at the Client Services Ontario Works don’t speak English and Information Unit provide information on

Budgeting • Call the Answerline Scarborough 416-393-7131, contact your Agincourt Community his section has local branch or pick up a Services Association information T copy of What’s On to nd Financial Advocacy and about workshops that can out what local programming Problem Solving (FAPS) Programs Income & Bene ts help you to gain a better is available 416-321-6912 understanding of nancial 4155 Sheppard Ave E management and/or North York agincourtcommunity help you to manage your JVS Toronto services.com money through voluntary info@ trusteeship. Financial Literacy: Lessons for Life agincourtcommunityservices. 416-649-1754 com • Support services on financial Financial Literacy 1911 Finch Ave W Unit 3 literacy, including the Programs jvstoronto.org [email protected] Mobile Community Financial If you nd you need some Worker and workshops extra help budgeting on a • Offers one-day workshops on credit, banking, saving on budgeting, credit and xed income, the following banking programs can help build and budgeting money management skills. The programs are free but Jane/Finch Community and Downtown Toronto may require registration. Family Centre St. Christopher House Financial Advocacy and Contact the organization Financial Advocacy and Problem Solving (FAPS) directly for details. Problem Solving (FAPS) Budgeting 416-663-2733 416-848-7980 4400 Jane St Ste 108 Toronto – various locations 1033 King St W jane nchcentre.org stchrishouse.org Toronto Public Library admin@jane nchcentre.org [email protected] 416-393-7131 • Support services on financial • Assistance managing TTY 416-393-7030 literacy including the Mobile personal resources, getting torontopubliclibrary.ca Community Financial a bank account, ling tax • The Money Matters initiative Worker and workshops returns and dealing with offers nancial literacy on budgeting, credit and debt programs and a list of banking resources available at the library

Services for Seniors IN TORONTO 61 LEGAL & FINANCIAL LEGAL & FINANCIAL Evangel Hall Budgeting 416-504-3563 552 Adelaide St W Trustee Programs evangelhall.ca • Voluntary trusteeships for There are two types of local residents nancial trustee programs: voluntary and government Neighbourhood appointed. The community- Information Post based programs listed Housing Trusteeship here are voluntary and Program do not require a Capacity 416-924-2543 Assessment. They will assist 269 Gerrard St E 2nd Fl you to budget, pay your rent nipost.org and apply for bene ts. There may be a waiting list. • Helps individuals maintain rental accommodation by Budgeting Also listed is the Of ce of the arranging for rent payments Public Guardian and Trustee. to be on a pre-authorized They will appoint a trustee if basis you are found incompetent • Budget counselling to manage your nances by a Community Capacity Assessor St. Stephen’s Community and do not have anyone else Centre to act on your behalf. 416-964-8747 260 Augusta Ave ststephenshouse.com Agincourt Community Services Association • Voluntary trusteeship program 416-321-6912 ext 247 • There is a waiting list 4155 Sheppard Ave E Ste 100 agincourtcommunity Ontario Ministry of the services.com Attorney General Of ce of the Public • Voluntary trusteeship Guardian and Trustee program for vulnerable 416-314-2800 people in Scarborough Toll free 1-800-366-0335 • Administers funds for TTY 416-314-2687 enrolled clients and assists 55 Bay St Ste 800 with budgeting and paying attorneygeneral.jus.gov.on.ca bills • The trustee will manage • Financial literacy counselling your income, complete your and workshops taxes, pay your bills and issue you an allowance

62 Services for Seniors IN TORONTO LEGAL & FINANCIAL LEGAL & FINANCIAL Where to go with uncertain what complaint Remember to: Complaints procedures are available, ask • Ask for and write down the organization directly. the names and titles of the people you have dealt with or the most See the tenant section (page Fpart, an 46) for information about • Keep track of the dates ombudsman, tenant concerns and property of your contact with the or complaints of ce, is a standards. organization method of last resort. Before • Keep all documents and using the ombudsman, See also Fraud on page 65. letters relating to your it’s best to try to resolve For complaints related to complaint the problem by using the hospital care, see the listings complaint procedures offered for Patient Relations at each by the organization you site on page 27. are dealing with. If you are

Government Services 483 Bay St 10th Fl, South suggestions, compliments Complaints Tower and complaints pertaining City of Toronto ombudsman.on.ca to the service delivery of Of ce of the Ombudsman [email protected] Service Canada bene ts and 416-392-7062 • Investigates complaints services TTY 416-392-7100 about services provided by • The OCS ensures that any Fax 416-392-7067 the government of Ontario feedback received is given 375 University Ave Ste 203 and its organizations due diligence and works to ombudstoronto.ca • Confidential complaints can resolve any issues brought [email protected] be made online, in person to its attention • Addresses concerns about or by phone, mail, e-mail the services delivered and fax Community Care Access by the City of Toronto • Appointments are Centres (CCAC) and its agencies, boards recommended for in-person 416-310-2222 and commissions and complaints 310CCAC.ca investigates complaints of [email protected] administrative unfairness Government of Canada • As a first step to resolving • Confidential complaints can Of ce for Client an issue or concern, contact be made online, in person Satisfaction the CCAC directly and or by phone, mail, e-mail Toll free 1-866-506-6806 ask to speak to the Case and fax TTY Toll free 1-866-506-6803 Manager/Care Coordinator • The Office is impartial and Toll free fax 1-866-506-6802 or the Ombudsperson independent from City staff 355 North River Rd • There are several different and City Council Place Vanier Tower B, Fl 2 CCAC of ces serving Mail Drop VB201 Toronto, each with a Province of Ontario Ottawa ON K1A 0L1 different phone number Ombudsman of Ontario servicecanada.gc.ca • We have listed the head Toll free 1-800-263-1830 • The Office for Client of ce numbers here, along TTY Toll free 1-866-411-4211 Satisfaction (OCS) is a with the number to call with Fax 416-586-3485 neutral organization that concerns or complaints. Bell Trinity Square receives, reviews and acts on The Toronto Central of ce

Services for Seniors IN TORONTO 63 LEGAL & FINANCIAL LEGAL & FINANCIAL is an exception and their Toronto Central Community listen to your concerns. If Where to go with Care Access Centre you decide to be referred Complaints 416-506-9888 to an ICF, they will contact TTY 416-506-1512 you by telephone within 10 complaints procedure is Toll free 1-866-243-0061 business days explained below. Concerns/Complaints • If you are unsure of which 416-217-3828 Retirement Homes CCAC you have been dealing 250 Dundas St W Ste 305 Regulatory Authority with, visit the website or call toronto.ccac-ont.ca Toll free 1-855-275-7472 the central number [email protected] 160 Eglinton Ave E 5th Fl rhra.ca Central Community Care Mississauga Halton [email protected] Access Centre Community Care Access • Responds to calls about 416-222-2241 Centre harm or risk of harm to Toll free 1-888-470-2222 905-855-9090 retirement home residents TTY 416-222-0876 Toll free 1-877-336-9090 resulting from abuse,

Complaints 45 Sheppard Ave E Ste 700 Concerns/Complaints neglect, improper care or central.ccac-ont.ca 905-855-9090 ext 7883 treatment, unlawful conduct [email protected] 401 The West Mall Ste 1001 and misuse of a resident’s • Call the main number to ccac-ont.ca money address concerns with • Anyone who suspects harm Long-Term Care ACTION Line the Care Coordinator. If must report it to the RHRA 1-866-876-7658 you are not satis ed with at 1-855-ASK-RHRA TTY 1-800-387-5559 the resolution, you may (275-7472) ask to speak to the Senior • The Long-Term Care Manager. Finally, you could ACTION Line is a service Consumer Complaints present your concerns to the to hear concerns and Case Review Committee complaints from persons Government of Canada receiving service from Long- Of ce of Consumer Affairs Central East Community Term Care Homes and Toll free 1-800-328-6189 Care Access Centre Community Care Access TTY Toll free 1-866-694-8389 905-430-3308 Centres (CCAC) Fax 613-954-2340 Toll free1-800-263-3877 • The Long-Term Care Industry Canada Concerns/Complaints ACTION Line staff will ask C.D. Howe Building Toll free 905-430-3308 ext 547 whether the CCAC has 235 Queen St 920 Champlain Court, Whitby been contacted about your Ottawa ON K1A 0H5 ce.ccac-ont.ca concern. If not, you will ic.gc.ca [email protected] be asked for permission to • Offers tools and products notify the CCAC and the to answer many common Central West Community CCAC will contact you to consumer questions, Care Access Centre discuss your concerns including those on fraud, 905-796-0040 • Callers have the option of debt, identity theft and cell Toll free 1-888-733-1177 speaking to an Independent phone plans Concerns/Complaints Complaints Facilitator (ICF) • Also has information 905-796-0040 ext 7256 to discuss their concerns. about recalls and alerts on 199 County Court Blvd ICFs are located throughout consumer products, food, Brampton Ontario and are trained to health products and vehicles [email protected]

64 Services for Seniors IN TORONTO LEGAL & FINANCIAL LEGAL & FINANCIAL What to do about Fraud Toronto Police Service Ministry of Consumer raud is the 416-808-2222 Services number one F Consumer Protection crime against torontopolice.on.ca Branch older Canadians • To report an incident, go to 416-326-8800 and many fraud artists target any Toronto Police Station Toll free 1-800-889-9768 seniors speci cally. Many use or contact the main Toronto TTY 416-229-6086 high pressure tactics saying Police switchboard at TTY Toll free 1-877-666-6545 you need to act now, or that 416-808-2222 Fax 416-326-8665 the situation is an emergency. 5775 Yonge St Ste 1500 Other scams involve asking Canadian Anti-Fraud www.sse.gov.on.ca/mcs/en/ you for personal and Centre pages/default.aspx nancial information such Toll free 1-888-495-8501 [email protected] as credit cards and PINs Toll free fax 1-888-654-9426 or sending you goods you antifraudcentre.ca • If you are not satisfied with What to do about Fraud didn’t order and asking [email protected] a product or service, you you to pay for them. Never • Updated information on can call for information feel pressured to give out avoiding fraud about your consumer rights personal information, agree • SeniorBusters volunteers and how to le a complaint to send money or a donation provide seniors with • The website explains your right away, or to sign emotional and moral rights under the Consumer something you haven’t had support over the phone Protection Act. For example, time to read or understand. a contract is subject to a Most importantly, never feel Financial Consumer Agency cooling off period. You have too embarrassed or ashamed of Canada the absolute right to cancel to report suspected fraud. If Toll free 1-888-495-8501 it (for any reason) within 10 you think you may have been Toll free fax 1-888-654-9426 days of receiving a written a target of fraud, or want to fcac-acfc.gc.ca copy of the agreement report a fraud, or if you need [email protected] • The website has sample more information, contact • Report suspected credit or cancellation and complaint the police or the Canadian debit card fraud letters you can ll out and Anti-Fraud Centre. use

Services for Seniors IN TORONTO 65 LEGAL & FINANCIAL LEGAL & FINANCIAL Income Tax

Income Tax Clinics Canada Revenue Agency Ontario Ministry of Finance It is very important to le Toll Free 1-800-959-8281 Healthy Home Renovation income tax returns regularly. cra-arc.gc.ca Tax Credit You must le your taxes to • See the website for a list of Toll free 1-800-337-7222 receive federal and provincial volunteer tax clinics in your TTY Toll free 1-800-263-7776 tax credits. Some housing community assisting eligible www. n.gov.on.ca providers require a copy of low income individuals or • The Healthy Home your tax return in order to call the toll free number Renovation Tax Credit is a qualify for rent geared-to- permanent, refundable tax income housing. Toronto Public Library credit to help with the cost 416-393-7131 of modifying your home to You may qualify to have your TTY 416-393-7030 improve accessibility income tax prepared for free torontopubliclibrary.ca • The credit is worth up to at one of the clinics held at

Income Tax • See the website for $1,500 each year various locations throughout information about tax regardless of income, and the Greater Toronto Area clinics, seminars and can be claimed by senior each spring. Some offer clinics workshops about personal homeowners or tenants, or speci cally for seniors. To nance held at various people who share a home nd out more, contact the libraries with a senior relative organizations listed here or • For more detail see page 57 call 211. Tax savings for seniors Institute of Chartered Canada Revenue Agency Accountants of Ontario Toll free 1-800-267-6999 Clinic hotline 416-962-1841 Tax Information Phone Service ext 462 Toll free 1-877-627-6645 Toll free 1-800-387-0735 cra-arc.gc.ca icao.on.ca • Visit the website or call • Volunteer chartered for the latest information accountants prepare income on the various tax credits tax returns free of charge at and grants that might be various locations available to you • Examples include the Age Amount Tax Credit, Pension Income Amount, Medical Expenses and Senior Homeowners Property Tax Grant

66 Services for Seniors IN TORONTO LEGAL & FINANCIAL LEGAL & FINANCIAL including social assistance, and online assistance, Legal Clinics landlord and tenant, refugee resources, referrals and a and immigration, workers’ certi cate program for the his section has compensation, criminal, most serious cases. Tinformation consumer, family, health and about legal disability, seniors, and youth Legal Aid Ontario services available law 416-979-1446 to people with • Not a legal clinic—cannot Toll free 1-800-668-8258 low income. It includes provide legal advice Collect calls accepted contact information for Legal • Services in English and French TTY 416-598-8867 Aid of ces, Duty Counsel, TTY Toll free 1-866-641-8867 community legal clinics Fax 416-979-8669 and clinics that specialize in Justice Ontario Toll free 1-866-252-0104 legalaid.on.ca areas such as disability or [email protected] refugee law. The Advocacy www.attorneygeneral.jus. • Legal aid representatives Centre for the Elderly (page gov.on.ca • Provides information and determine, by an over-the-

70) specializes in legal issues Legal Clinics phone assessment, if a common to seniors, such as answers commonly asked client’s situation warrants a long-term care, income and questions on topics such legal aid certi cate which pensions. as nding a lawyer or paralegal, what happens in enables an individual to court and estate planning retain a private lawyer of Crisis Information their choice • Toll free telephone access to Victim Support Line the same information in 173 • Each person’s financial 416-314-2447 languages circumstances and their Toll free 1-888-579-2888 type of legal problem are www.attorneygeneral.jus. JusticeNet evaluated to decide on gov.on.ca 416-479-0552 eligibility • Information and referrals to 6013 Yonge St Ste 304 • Interpreter services are services such as counselling justicenet.ca available in more than 100 and nancial support for [email protected] languages victims of crime • A not-for-profit service • Provides access to helping people in need of Legal Aid Ontario Area interpretation services in legal help, whose income Of ce more than 200 languages is too high to access legal GTA District Legal Aid Of ce aid and too low to afford 416-598-0200 General Information standard legal fees Toll free 1-800-668-8258 and Referral TTY Toll free 1-866-641-8867 Fax 416-598-0558 Community Legal Legal Aid Services 20 Dundas St W Ste 201 Education Ontario Legal Aid Ontario helps 416-408-4420 • Services are available in low-income individuals and French and English 119 Spadina Ave Ste 600 disadvantaged communities cleo.on.ca get legal assistance through [email protected] a broad range of services, • Produces free legal education including legal representation materials in clear language for those who appear in court on different subjects without a lawyer, telephone

Services for Seniors IN TORONTO 67 LEGAL & FINANCIAL LEGAL & FINANCIAL Duty Counsel - Criminal Immigration/Refugee Legal Clinics Scarborough Law 416-757-6257 There are free services for Duty Counsel Fax 416-757-4374 eligible clients requiring If you are at the courthouse 1911 Eglinton Ave E assistance on immigration and and do not have a lawyer, you refugee legal issues, including can get legal help and advice Duty Counsel - Family the certi cate program that from duty counsel. Call Legal Toll free 1-800-668-8258 enables clients to retain their Aid Ontario toll free at 1-800- Fax 416-928-9210 own lawyer. This of ce does 668-8258 or 416-979-1446 311 Jarvis St 2nd Fl not assist with obtaining during business hours for permanent resident status, more information. Duty Counsel - Family North York sponsorship applications or renewals of temporary visas. Duty Counsel - Criminal 416-221-8270 College Park 47 Sheppard Ave E Refugee Law Of ce - 416-598-1260 Toronto Legal Clinics Fax 416-598-5614 Duty Counsel - Family 416-977-8111 444 Yonge St Rm 270 416-327-2064 Fax 416-977-5567 393 University Ave 9th Fl 20 Dundas St W Ste 202 Duty Counsel - Criminal Etobicoke North • Assists eligible clients 416-597-5890 Family Law with their refugee claims and other risk assessment Fax 416-503-0721 Family Law of ces are staffed 2201 Finch Ave W Rm 126 applications, their detention with experienced family reviews, appeals of lawyers and paralegals who Duty Counsel - Criminal deportation orders and can assist you with retaining a Federal Court hearings, North York lawyer. 416-663-5560 including stays of removal Fax 416-663-3343 Family Law Of ce - Toronto 1000 Finch Ave W 416-348-0001 Toll free 1-800-331-9618 Duty Counsel - Criminal Fax 416-348-0829 Old City Hall 20 Dundas St W Ste 201 416-594-9300 Fax 416-594-9345 Family Law Of ce - North 60 Queen St W Rm 251 York 416-730-0936 Fax 416-730-1584 45 Sheppard Ave E

68 Services for Seniors IN TORONTO LEGAL & FINANCIAL LEGAL & FINANCIAL North York York University - Osgoode Legal Clinics Hall Law School Downsview Community Community Legal Aid Community Legal Legal Services Services Program (CLASP) Clinics 416-635-8388 416-736-5029 Community legal clinics Fax 416-635-6471 Fax 416-736-5564 provide representation to 893 Sheppard Ave W 4700 Keele St low-income individuals living • Steeles Ave to Stayner Ave, osgoode.yorku.ca within a speci c area. Keele St to Yonge St [email protected] Areas of service include • Law students provide landlord and tenant law, Flemingdon Community client referrals, advice and immigration law and income Legal Services representation assistance law. To qualify for 416-441-1764 • Serves clients with postal legal aid services, the client’s TTY 416-441-9156 codes that start with “M” legal issue must be one that Fax 416-441-0269 Legal Aid Ontario covers, and 49 The Donway W Ste 205 Scarborough the client must demonstrate emingdonlegal.org Legal Clinics that they have little or no • York Mills Rd to Danforth Scarborough Community money left after paying for Ave, Yonge St to Victoria Legal Services basics necessities such as food Park Ave 416-438-7182 and housing. Fax 416-438-9869 Jane Finch Community 695 Markham Rd Ste 9 Etobicoke/York Legal Services scarboroughcommunity 416-398-0677 legal.ca Rexdale Community Legal Fax 416-398-7172 • Steeles Ave to Lake Ontario, Clinic 1315 Finch Ave W Ste 409 Midland Ave to Scarborough/ 416-741-5201 jane nchcommunity Pickering border Fax 416-741-6540 legalservices.ca 21 Panorama Ct Ste 24 • Steeles Ave to Falstaff Ave/ West Scarborough rexdalecommunity Hwy 401, Humber River to Community Legal Services legalclinic.ca Keele St 416-285-4460 • Steeles Ave to Eglinton Ave, Fax 416-285-1070 Indian Line to Humber River Willowdale Community 2425 Eglinton Ave E Ste 201 Legal Services westscarboroughlegal.ca South Etobicoke 416-492-2437 • Steeles Ave to Lake Ontario, Community Legal Service Fax 416-492-6281 Victoria Park Ave to Midland 416-252-7218 245 Fairview Mall Dr Ste 106 Ave Fax 416-252-1474 willowdalelegal.com 5353 Dundas St W Ste 210 • Steeles Ave to York Mills Rd, southetobicokelegal.ca Yonge St to Victoria Park Ave • Eglinton Ave to Lake Ontario, Humber River to Etobicoke Creek

Services for Seniors IN TORONTO 69 LEGAL & FINANCIAL LEGAL & FINANCIAL Parkdale Community Legal Community Legal Legal Clinics Services Clinics – Specialty 416-531-2411 Toronto/East York These legal clinics specialize in Fax 416-531-0885 areas of law for low-income 1266 Queen St W CFT French Legal Aid clients who are marginalized. Services parkdalelegal.org As with all legal aid services, Centre francophone de • Bloor St W to Lake Ontario, to qualify, the client’s legal Toronto Humber River to Ossington issue must be one that Legal 416-922-2672 Ave Aid Ontario covers, and the Fax 416-928-0850 client must demonstrate that 22 College St Ste 305 Unison Health and they have little or no money centrefranco.org Community Services left after paying for basics 416-653-5400 • Toronto necessities, such as food and Fax 416-653-8049 housing. • Services available in French 1651 Keele St unisonhcs.org Aboriginal Legal Services

ea lnc Specialized Legal Clinics Legal Clinics East Toronto Community of Toronto Legal Services • Steeles Ave to St. Clair Ave W, 416-408-3967 416-461-8102 Humber River to Bathurst St Fax 416-408-4268 Fax 416-461-7497 415 Yonge St Ste 803 1320 Gerrard St E University of Toronto Downtown Legal Services aboriginallegal.ca • Danforth Ave to Lake Student Legal Aid Services [email protected] Ontario, Don River to Society • Provides Aboriginal Victoria Park Ave 416-934-4535 controlled and culturally Fax 416-934-4536 based justice alternatives Kensington-Bellwoods 655 Spadina Ave Community Legal Services dls.sa.utoronto.ca 416-924-4244 Advocacy Centre for the [email protected] Fax 416-924-5904 Elderly 489 College St Ste 205 • Law students provide free 416-598-2656 legal services for low income kbcls.org Fax 416-598-7924 individuals 2 Carlton St Ste 701 • Bloor St to Lake Ontario, • Toronto advocacycentreelderly.org Ossington Ave to Yonge St • Legal clinic for low income West Toronto Community Neighbourhood Legal seniors, specializing in the Services Legal Services legal problems of seniors, 416-861-0677 416-531-7376 including advance care Fax 416-861-1777 Fax 416-531-0032 planning, long term care 333 Queen St E 2333 Dundas St W Ste 404 and retirement home issues, • Bloor St to Lake Ontario, • Rogers Rd and Eglinton pension and income, and Yonge St to Don River Ave to Bloor St, Keele St to Consent and Capacity issues Yonge St

70 Services for Seniors IN TORONTO Advocacy Centre for Centre for Spanish- Injured Workers’ Consultants LEGAL & FINANCIAL Tenants Ontario Speaking Peoples (Compensation Only) 416-597-5855 416-533-8545 416-461-2411 Toll free 1-866-245-4182 Fax 416-533-5731 Fax 416-461-7138 Fax 416-597-5821 2141 Jane St 2nd Fl 815 Danforth Ave Ste 411 425 Adelaide St W 5th Fl spanishservices.org injuredworkersonline.org acto.ca • Provides advice and assists • Seeks better treatment of • Works to better the housing individuals with issues such injured workers situation of low income as employment rights and tenants immigration/refugee law Metro Toronto Chinese and Southeast Asian Legal Clinic African Canadian Legal HIV and AIDS Legal Clinic 416-971-9674 Clinic (Ontario) Fax 416-971-6780 416-214-4747 416-340-7790 180 Dundas St W Ste 1701 Toll free 1-888-377-0033 Toll free 1-888-705-8889 • Provides legal services Fax 416-214-4748 Fax 416-340-7248 for low income people 18 King St East Ste 901 65 Wellesley St E Ste 400 from the Toronto Chinese Specialized Legal Clinics aclc.net halco.org and Southeast Asian • Provides advice and [email protected] communities represents African Canadians • Provides free legal services for people living with or South Asian Legal Clinic of Arch Disability Law Centre affected by HIV/AIDS Ontario 416-482-8255 416-487-6371 Toll free 1-866-482-2724 Income Security Advocacy Fax 416-487-6456 TTY 416-482-1254 Centre 45 Sheppard Ave E Ste 106A TTY Toll free 1-866-482-2728 416-597-5820 salc.on.ca 425 Bloor St E Ste 110 Toll free 1-866-245-4072 • Provides legal services for archdisabilitylaw.ca Fax 416-597-5821 low income people from [email protected] 425 Adelaide St W 5th Fl South Asia in the GTA • Defends and advances incomesecurity.org equality rights of people [email protected] Toronto Workers’ Health with disabilities • Works with and on behalf and Safety Legal Clinic of low income communities 416-971-8832 Canadian Environmental to address issues of income Fax 416-971-8834 Law Association security and poverty 180 Dundas St W Ste 2000, 416-960-2284 Box 4 Fax 416-960-9392 Industrial Accident Victims workers-safety.ca 130 Spadina Ave Ste 301 Group of Ontario [email protected] cela.ca 416-924-6477 • Legal services concerning • Works to protect human Toll free 1-877-230-6311 workers’ health and safety health and the environment Fax 416-924-2472 by seeking justice for those 489 College St Ste 203 harmed by pollution iavgo.org • Serves injured workers in Ontario

Services for Seniors IN TORONTO 71 LEGAL & FINANCIAL LEGAL & FINANCIAL There are a few instances Next of Kin Power of Attorney where the government may It is important to provide next and Next of Kin act as the nal decision maker of kin information in case of if a family member cannot a medical emergency. If you be found or if you have are incapable of providing Power of Attorney not chosen someone to act consent to a procedure, A Power of Attorney is a legal on your behalf should you treatment may be delayed document that gives someone become incapable: while medical staff try to you choose the legal right to • Medical treatment locate a family member to act on your behalf in certain give consent to treatment. If • Admission to a long term situations. a family member cannot be care facility found the Of ce of the Public There are three different kinds • Personal assistive services in Guardian and Trustee will of Power of Attorney: a long term care facility appoint a representative to • A Continuing Power of act on your behalf. Attorney for Property covers You can request a free

Power of Attorney your nancial affairs and Power of Attorney form and Filling out the In Case of allows the person you information kit from the Emergency (ICE) form on choose to act for you even pages 9-10 and keeping it if you become mentally Of ce of the Public handy is a convenient way to incapable Guardian and Trustee ensure you are prepared for a • A non-continuing Power of Property Guardianship medical emergency. Attorney for Property covers 416-314-2800 your nancial affairs but Treatment Decisions can’t be used if you become 416-314-2788 mentally incapable Toll free 1-800-366-0335 • A Power of Attorney for TTY 416-314-2687 Personal Care covers your 595 Bay St Ste 800 personal decisions, such as Toronto ON M5G 2M6 housing and health care www.attorneygeneral.jus. gov.on.ca

72 Services for Seniors IN TORONTO LEGAL & FINANCIAL LEGAL & FINANCIAL Senior Drivers 80+

tarting with Syour 80th birthday, you need to renew your driver’s licence every two years. About 90 days before your driver’s licence expires, the Ministry sends you a letter and a driver’s licence renewal form. After you get your letter, call At the renewal session the Senior Driver Booking • Your vision is tested using a • After the session you may Line to sign up for a session vision screener—wear the have to take a road test

as soon as possible. Make same eyeglasses you use for Service Centres Government Senior Drivers 80+ Remember to bring your sure to have your driver’s driving licence on hand when you driver’s licence, the renewal • A driving counsellor guides a form you received in the mail make the call. You will be group education session on given the date, time and and hearing aids if you wear how aging affects driving, them. location of your renewal gives tips on how seniors session. can drive more safely and After you take the required talks about new traf c laws tests and nish the session, • You complete a multiple- you will be directed to go to Ministry of Transportation a ServiceOntario centre (see Senior Driver Booking Line choice written test about page 74) to get your new 416-235-3579 the rules of the road and driver’s license card. Toll free 1-800-396-4233 road signs

Service Canada and Service Ontario Service Canada Service Canada Centres Centres Toll free 1-800-622-6232 TTY Toll free 1-800-926-9105 Full-service locations, ervice • Provides a wide range of Mon-Fri 8:30 am-4 pm Scentres can government information provide you with and services: getting or Etobicoke/York information about various replacing a passport, Social Toronto Etobicoke government services as Insurance Number or 5343 Dundas St W well help you to register Permanent Resident Card or apply for government Toronto West Humber programs and update or 2291 Kipling Ave replace government-issued identi cation.

Services for Seniors IN TORONTO 73 LEGAL & FINANCIAL LEGAL & FINANCIAL Service Canada and North York Etobicoke 250 The East Mall Unit 193 Service Ontario Toronto Flemingdon Park Centres 29 St. Dennis Dr Etobicoke South 2nd Mon/month noon-4 pm 1255 The Queensway Unit 16B Weston Service Canada Centres Scarborough conitinued 250 Wincott Dr Unit 19B Toronto Steeles L’Amoreaux North York 2900 Warden Ave North York Toronto Lawrence Square 2nd Wed/month 10 am-2 pm Don Mills 700 Lawrence Ave W 3555 Don Mills Rd Unit 8 Toronto Willowdale Toronto/East York Toronto Golden Mile 4900 Yonge St Toronto Cecil Street 1871 O’Connor Dr Units 3 & 4 Community Centre 47 Sheppard Ave E 4th Fl Scarborough 58 Cecil St Unit 417 Thurs 10 am-3:30 pm

Government Service Centres Government Toronto Malvern North York 31 Tapscott Rd Toronto Metro Hall 1170 Sheppard Ave W Unit 51 55 John St Toronto Scarborough Mon 9:30 am-3 pm 200 Town Centre Scarborough ServiceOntario Scarborough Toronto/ East York 416-326-1234 3495 Lawrence Ave E Toronto Centre TTY 416-325-3408 Scarborough South 25 St. Clair Ave E Toll free 1-800-267-8097 3025 Kingston Rd Toronto City Hall TTY Toll free 1-800-268-7095 Scarborough North 100 Queen St W serviceontario.ca 2300 Lawrence Ave E Unit 7 Toronto College Street • Provides a wide range of Agincourt 559 College St government information and services: update or 4800 Sheppard Ave E Unit 112 Toronto Gerrard Square replace a Driver’s Licence, 1000 Gerrard St E Health Card or an Ontario Toronto/East York Photo Card Part time locations, hours College Park vary by location, call ServiceOntario 777 Bay St Lower Level 1-800-622-6232 to con rm Centres College Etobicoke/York 534 College St Toronto Attwell Etobicoke/York Leaside 854 Eglinton Ave E 220 Attwell Dr Rexdale Thurs 9:30 am-noon 988 Albion Rd Lakeshore East 1025 Lake Shore Blvd E Toronto Etobicoke South Etobicoke 779 The Queensway 3300 Bloor St W Unit 142 Downtown Thurs 1:30-4 pm 33 Victoria St Unit 150 Midtown Toronto Rogers Road 2700 Dufferin St Unit 54 605 Rogers Rd Thurs, Fri 12:30-3:30 pm Mount Dennis 605 Rogers Rd Unit D4

74 Services for Seniors IN TORONTO LEGAL & FINANCIAL LEGAL & FINANCIAL Veterans

his section Tprovides contact information for Toronto residents needing to access services and bene ts provided by Veterans Affairs Canada.

Veterans Affairs Canada Information Toll free 1-866-522-2122 Operation Leave the Counselling/Crisis Line Streets Behind 416-869-3619 ext 280 Toll free 1-800-268-7708 Veterans Toll free 1-800-268-7708 Bureau of Pensions Advocates TTY Toll free 1-800-567-5803 Toll free 1-877-228-2250 412 Queen St E Operational Stress Injury on.legion.ca Social Support (OSISS) • Veterans Affairs, in Toll free 1-800-883-6094 partnership with Good Peer, Family and/or Shepherd Ministries and Bereavement Support the Royal Canadian Legion, Toll free 1-800-883-6094 Ontario Command, provides veterans.gc.ca supports to homeless and [email protected] at-risk veterans • Veterans and their families • Supports include first/last may be eligible for a range month’s rent, furniture of supports including and food vouchers, dental pensions, counselling and treatment, eyeglasses and treatment, rehabilitation, utility payments job placement and disability • Canadian ex-service bene ts personnel and their • If you are not sure if you or dependants (spouse/ a family member is eligible children); Commonwealth for supports, please call for ex-service personnel who more information and an are residents in Canada assessment and their dependants; allied countries ex-service personnel who are residents in Canada and their dependants are eligible

Services for Seniors IN TORONTO 75 EDUCATION & EMPLOYMENT EDUCATION & EMPLOYMENT • Career and Employment Government of Ontario Employment Centres Information Specialists Ministry of Training, provide help and no Colleges & Universities f you are appointment is necessary Toll free1-800-387-5656 Ilooking for • Each Centre has free tools TTY Toll free1-866-533-6339 work and need and resources to help with edu.gov.on.ca/eng/tcu help updating a job search. Access to Mon-Fri 8:30 am-5 pm a resume or practicing computers, the internet, • For more information about interview skills, try one of the printers, fax machines and employment programs and many employment centres telephone their locations, visit the located throughout Toronto. • The Centres host a variety website or call to speak to of work-related workshops, an employment counsellor City of Toronto some of which are focused • A range of community Employment & Social on adults 50+. Call ahead agencies operate Services to ask what services are employment centres with a 416-392-8623 available for you full range of employment Employment Centres toronto.ca/socialservices • Some locations have services, information and Mon-Fri 8:30 am-4:30 pm extended hours and all resources • Locations and contact of ces are closed on information: toronto.ca/ statutory holidays socialservices/of ce_ listings.htm

Education www.mtml.ca/lan • 65+ • The website hosts the • Daytime courses in art, his section Literacy Program Map, an tness and general interest Thas interactive, online referral • Registration fees, extra costs information about a variety database with detailed, for materials may apply of continuing education up-to-date information • Continuing Education programs and includes on literacy and upgrading evening courses are literacy and English as a programs, classes, schools available at a reduced fee Education Second Language (ESL) and tutor associations for for 65+ programs, lecture series adults and general interest classes • Telephone information Toronto Public Library speci cally for seniors. For and referral for adult 416-393-7131 more detailed information, literacy, upgrading and ESL TTY 416-393-7030 please contact the programs programs torontopubliclibrary.ca directly or visit their • Computer, literacy and ESL websites. Toronto District School training offered in many Board branches and Learning Metro Toronto Movement General Line 416-397-3000 Centres across Toronto. For for Literacy Continuing Education and dates, times and locations, 416-961-4013 Seniors’ Daytime Programs call or speak to staff at a Literacy Hotline 416-338-4111 local branch. See pages 86- 416-961-5557 tdsb.on.ca 93 for a list of branches 344 Bloor St W Ste 405 communityprograms@tdsb. on.ca

76 Services for Seniors IN TORONTO EDUCATION & EMPLOYMENT EDUCATION & EMPLOYMENT Collège Boréal The Life Institute Education 416-365-1562 416-979-5000 x6989 Toll free 1-800-361-6673 350 Victoria St 3rd Fl Etobicoke/York 1 Yonge St 3rd Fl Mon-Thurs 9:30 am-3 pm Mon-Wed 6-9 pm Fri 9:30 am-12 pm Humber College – Various • 60+ thelifeinstitute.ca Campuses [email protected] 416-675-3111 • French as a second language • 50+ humber.ca • $33.95 fee, extra for [email protected] material and textbooks • $80/year membership fee • Register with proof of age, • Additional costs per course 65+ George Brown College Seniors’ Association Senior Alumni Association • $20 fee for select courses, 416-415-5000 ext 2418 University of Toronto regular fees apply to all 200 King St E Room 106 416-978-0544 other courses Mon-Thurs 10 am-3 pm 21 King’s College Cir • Phone ahead • 55+ Mon 1-3 pm Wed 10 am-12 pm Education Learning Unlimited • Daytime programs of a cultural and educational alumni.utoronto.ca 416-410-6204 [email protected] 80 Lothian Avenue nature, January to • 55+ University of Toronto learningunlimitedetobicoke. December alumni com • $25/year membership fee Tues-Thurs 10 am-12 pm • Additional costs per course • $70 for a series of seven lectures • 55+ • Series of lectures by Ryerson University 416-979-5103 Later Life Learning university professors on a 416-946-7516 variety of topics 297 Victoria St Mon-Thurs 10 am-3 pm 2 Sussex Ave • $30 per lecture series plus ryerson.ca utoronto.ca/innis/lll membership with the [email protected] [email protected] Fair eld Seniors Centre Mon, Thurs 10 am • 50+ Fri 1:30 pm • Programs in continuing Toronto/East York • 55+ education, lifestyle and • Three, 10-week lecture Academy of Lifelong community engagement series offered twice a year Learning • Many free events; others on a variety of topics 416-946-5185 have nominal fees 59 St. George St • No membership fee. $50 for allto.ca each 10-week lecture series [email protected] Tues-Fri 10 am-4 pm • 50+ • Daytime studies and workshops on a variety of general interests • Runs September to April • $175/year membership fee

Services for Seniors IN TORONTO 77 THINGS TO DO THINGS TO DO Adult Day Programs

dult Day APrograms provide supervised and supported social and transportation to and accessibility of the location. recreational activities for from the program. A few Admissions to Adult Day seniors who are physically agencies offer supervised Programs usually require frail or have dementia and supported overnight a client assessment, which or Alzheimer’s disease. accommodation services as includes completing an They typically encourage well. application and a medical light physical activity and form. Community Care mental stimulation as well You can contact the agencies Access Centres also refer as provide nutritious meals directly for details on the clients to Adult Day Adult Day Programs and some personal care. admission process, waiting Programs. Some agencies provide lists, available subsidies and

General Information Adult Day Programs Humber Community and Referral Seniors’ Services Inc. Etobicoke/York 416-249-7946 Community Care Access ESS Support Service 1167 Weston Rd Centre (CCAC) 416-243-0127 Intake humberseniors.org 416-310-2222 2245 Lawrence Ave W [email protected] 310CCAC.ca esssupportservices.ca Mon-Fri 10 am-3 pm [email protected] [email protected] • Adults with cognitive • Service Information, referral Mon-Sat 8:30 am-4:30 pm impairment and frail, and assessment for adult extended hours are available vulnerable adults day programs and other • Adult Day services at five • Toronto services available in the locations for seniors who • $22 per day includes meal community or in the home are elderly, frail, socially and snacks. Subsidies are •There are several different isolated, and people with available based on income CCAC of ces serving Toronto, physical and/or cognitive • $6 roundtrip, call for details each with a different phone impairments • English and Spanish number. To nd the one • Etobicoke and surrounding nearest you, visit the website areas. There is no Kipling Acres or call the central number service area restriction if 416-392-2300 transportation service is not 416-392-2323 Intake Community Navigation and required 2233 Kipling Ave Access Program • $22 per day includes snacks toronto.ca/ltc/kiplingacres. Toll free 1-877-540-6565 and meals. Extended hours htm cnap.ca cost more g [email protected] • Refers seniors to a network • $7 roundtrip for Etobicoke Mon-Fri 9 am-3 pm of 30 community support residents depending on • Community members who service agencies that offer availability of space are physically frail, socially Adult Day Programs as well isolated or who have mild as other programs cognitive impairment 78 Services for Seniors IN TORONTO THINGS TO DO • Clients must be able to self Storefront Humber • Centre Street to St. Clair medicate and they cannot 416-259-4207 Ave, Dufferin Ave to wander or require two- 2445 Lakeshore Blvd W Leslie St. No service area person transfers storefronthumber.ca restriction if transportation • $20 per day includes meal [email protected] service is not required and snacks. Subsidies are Mon-Fri 9:30 am-2:30 pm • $32 per day, includes snack available based on income. one Sat/month and meal (Parkland and Transportation is not • Adult Day Programs at two Oceanside); $46 (Mountain available locations for frail elderly, View). • English and Italian people with disabilities and • $9 each way (Parkland and people with early stage Oceanside); $9.50 each way St. Clair West Services for dementia (Mountain View) Seniors • Sheppard Ave to southern 416-787-2114 ext 214 boundaries of North York, Better Living Health and 2562 Eglinton Ave W Ste 202 Bayview Ave to Victoria Community Services servicesforseniors.ca Park Ave. No service area 416-447-7244 ext 541 [email protected] restriction if transportation 1 Overland Dr Adult Day Programs Mon-Fri 8 am-6 pm; Sat, Sun service is not required www.betterlivinghealth.org 9 am-5 pm; overnight service • $10 per day includes meal [email protected] • Seniors who are physically and snacks Mon- Fri 9 am-3 pm frail, have physical • $5 roundtrip for residents of Half days 9 am-12:30 pm or challenges and/or have the service area 12:30-3 pm Alzheimer’s disease and/or • English, Italian, Polish, • For persons with dementia Ukrainian; staff and Parkinson’s, Alzheimer’s, • Lawrence Ave W to St. volunteers may speak other dementia, cognitive Clair Ave W, Spadina Rd languages impairment and physically to the Humber River. No frail service area restriction if North York • Sheppard Ave to Eglinton transportation service is not Ave, Yonge St to Victoria Baycrest required Park Ave. No service area 416-785-2500 ext 2223 restriction if transportation • $11 for Adult Day Program, 3560 Bathurst St service is not required $15 for Alzheimer Day baycrest.org Program, $20 for Interlude Mon-Thurs 9 am-3:30 pm • $29 per day includes meal Program (overnight). Parkland and Oceanside and snacks; $14.50 half day Subsidies are available based Mon-Fri 9 am-3:30 pm • $8 roundtrip available for on income Mountain View residents of the service area • $5 roundtrip • Three Adult Day Programs: • English; staff speak Parkland for frail seniors; Portuguese, Spanish and Oceanside for seniors with Italian mild cognitive impairment; Mountain View for seniors with moderate to severe cognitive impairment • Programs are non-sectarian but oriented towards Jewish culture

Services for Seniors IN TORONTO 79 THINGS TO DO THINGS TO DO Jane/Finch Community Villa Colombo Services for Adult Day Programs and Family Centre Seniors Unity in Diversity Adult Cummer Lodge Adult Day Program Day Program Adult Day Program 416-746-6247 416-663-2733 416-392-9486 2201 Finch Ave W Unit 26 4400 Jane St Ste 108 416-392-9502 Intake villacharities.com 205 Cummer Ave jane nchcentre.org [email protected] toronto.ca/ltc/cummer.htm admin@jane nchcentre.org Mon-Fri 8 am-4 pm [email protected] • Various days and times; all • Program is geared toward Mon-Fri 7:30 am-4 pm programs are four hours Italian-Canadians 50+ with • Persons living in the • 10 groups are held at six cognitive impairment due to community, who are different locations for Alzheimer’s disease, related physically frail, socially mobile adults 55+ dementias or brain injuries isolated or who have mild • Free; includes meal. TTC • Toronto cognitive impairment. Clients tokens are provided • Contact a Community Care must be able to self medicate; • Mixed English (three groups), Access Centre to apply Adult Day Programs they cannot wander or Spanish (two groups); • $35 per day includes meal require two-person transfers one group Vietnamese, and snacks. Subsidies are • Toronto Cambodian, Hindi, Guyanese available based on income • $20 per day includes meal and Punjabi • $7-17 roundtrip within the and snacks. Subsidies are service area Steeles Ave to available based on income North York Seniors Centre St. Clair Ave, Islington Ave A Day Away Club to Yonge Downsview Services for 416-733-4111 • English and Italian Seniors 80 Sheppard Ave W BOOST Day Program nyseniors.org Scarborough 416-633-9519 ext 410 [email protected] Bendale Acres 15 Clubhouse Crt Mon-Fri 10 am-3 pm Adult Day Program downsviewservices.com • Depending on availability, 416-397-7000 caring.matters@ clients can attend two or 416-397-7020 Intake downsviewservices.com three days per week 2920 Lawrence Ave E Mon-Fri 9 am-3 pm • Seniors who are physically toronto.ca/ltc/bendaleacres. • For individuals living with frail and/or cognitively htm stroke, or other neurological impaired and individuals [email protected] disorders, or who are frail with Parkinson’s disease Mon-Fri 7:30 am-5 pm • Steeles Ave W to Lawrence • Steeles Ave to Hwy 401, • Community members who Ave W, Humber River to Bathurst St to Victoria are physically frail, socially Bathurst St. No service area Park Ave. No service area isolated or who have mild restriction if transportation restriction if transportation cognitive impairment. Clients service is not required service is not required must be able to self medicate • Call the Community Care • $26.75 per day includes and they cannot wander or Access Centre at Toll free meal and snacks require two-person transfers 1-888-470-2222 to apply • $5.50 each way for • Toronto • $18 per day includes lunch residents of service area • $20 per day includes meal • $5 roundtrip for residents of and snacks. Subsidies are the service area available based on income • English and Italian • No transportation available

80 Services for Seniors IN TORONTO THINGS TO DO Adult Day Programs 81 IN TORONTO disabilities and/or those ill and chronically who are individuals in early stages of dementia to Port Victoria Park Ave Union Rd. No service area if transportation restriction service is not required half day includes meal and snacks of the service area residents $16.25 half day with lunch, lunch, day with half $16.25 day without lunch. $9 half on depending residents area location and Cantonese tcare.ca [email protected] Mon-Fri 10 am-3 pm • Seniors, adults with to Lake Ontario, • Steeles Ave $18 per • $22 per full day, for • $8.50 roundtrip • $7-20 transportation for transportation • $7-20 Mandarin • English, Greek, Community TransCare Support Services Adult Day Program ext 278 416-750-9885 1-866-393-2079 free Toll 1045 McNicoll Ave Services for Seniors not, physically well or frail Don Mills Rd to Brimley Rd. if restriction No service area transportation service is not required $11 full day without lunch, Alzheimer’s disease or other Alzheimer’s with dementia, persons and disabilities, vulnerable at-risk seniors Rd to Ontario, Markham easternScarborough limits. if restriction No service area transportation service is not required and snacks of the service area residents splc.ca [email protected] Fri 9 am-3 pm Mon-Wed, and Day Program Living Well Chinese Day Program Mon-Fri 9 am-3 pm Day Program Greek Mon-Thurs 9 am-3 pm Sunower Club (Dementia and Alzheimer Program) or • 55+, cognitively impaired Rd, • Denison Rd to Ellesmere • $18.25 full day with lunch, schcontario.ca [email protected] pm Mon-Fri 9:30 am-3:30 stage of • Persons in early • Hwy 401 to Lake • $20 per day includes meal • $2.50 each way for • English and Greek Centre L’Amoreaux St. Paul’s 416-493-3333 ext 299 E 3333 Finch Ave Scarborough Centre for Centre Scarborough Communities Healthy 416-847-4132 2 Rd Unit 629 Markham Alzheimer’s disease and/ Alzheimer’s or dementia; must have a diagnosis of irreversible dementia. Evening club and overnight available stay care and snacks transportation is available experience functional experience functional isolation limitations or social to Ontario, Victoria Park Ave service area No Rouge River. if transportation restriction service is not required and snacks of the service area Cantonese providence.on.ca [email protected] Mon-Fri 24 hours Sat 7 am-5 pm • For individuals with Area Toronto • Greater • $20 per day includes meal • Assistance with arranging Providence Community Providence Centre 416-285-3803 E 3276 St. Clair Ave info@care rstseniors.com info@care rstseniors.com pm Mon-Fri 9:30 am-2:30 who • For adults 55+ E to Lake • Steeles Ave • $20 per day includes meal for residents • $10 roundtrip • English, Mandarin and care rstseniors.com Care rst Seniors and and Seniors Care rst Services Community Association Program Adult Day 416-502-2323 Ste 209 3601 Victoria Park Ave THINGS TO DO

THINGS TO DO THINGS TO DO Hellenic Home • CPR tracks to Lake Ontario, Adult Day Programs Adult Day Program Yonge St to Don Valley 416-654-7718 ext 2275 Pkwy. No service area Warden Woods Community 33 Winona Dr restriction if transportation Centre www.hellenichome.org service is not required 416-694-1138 ext 133 [email protected] • Fees are based on a sliding 74 Firvalley Crt Mon, Wed, Fri 9 am-4 pm scale; includes snack and wardenwoods.com • 65+; may be frail and/or meal. Subsidies are available samanthab@wardenwoods. cognitively impaired based on need com Mon, Tues, Thurs 9 am-3 pm • $20 per day includes meal • Transportation available for and snacks. Subsidies are residents of the service area • For frail 55+ and persons available based on income in the early stages of Neighbourhood Link Alzheimer’s disease and • English and Greek Community Services other dementias Les Centres D’Accueil 416-698-5908 • Eglinton Ave E to Lake Héritage 11 Main St Adult Day Programs Ontario, Victoria Park Ave to 416-365-3350 neighbourhoodlink.org Kennedy Rd. No service area 33 Hahn Pl Ste 104 [email protected] restriction if transportation caheritage.org Mon-Sat 9:30 am-3:30 pm service is not required [email protected] Wed,Thurs 5-8 pm (for frail • $15 per day includes Mon-Thurs 9:30 am-2:30 pm and isolated seniors) meal, snacks, program • French speaking vulnerable • For frail and isolated supplies and transportation. adults; frail adults, elderly and individuals with Subsidies are available based individuals with dementia, dementia (Wednesday on income individuals with physical and Friday); also for the • Transportation is available disabilities cognitively impaired and for residents of the service • There may be a waiting list for people with Alzheimer’s area who do not have disease Wheeltrans access • $16 per day includes transportation, snack, lunch • Danforth Ave to Lake Ontario, Coxwell Ave Toronto/East York and activities. Subsidies are available based on need to Victoria Park Ave. No Corpernicus Lodge • Adult Day Program held at service area restriction if 416-536-7122 ext 225 two locations in Toronto transportation service is not required 66 Roncesvalles Ave • French copernicuslodge.com • $22 per day includes [email protected] Mid-Toronto Community meal and transportation. Mon, Wed, Thurs, Fri Services Subsidies are available 8:30 am-3:30 pm Adult Day Prgram based on need. Wed and • For frail or cognitively 416-962-9449 ext 332 Thurs dinner $6; dinner impaired seniors 60+ and 188 Carlton St with transportation Polish speaking midtoronto.com roundtrip $11; dinner with • $30 per day includes meal [email protected] transportation one way $8 and snacks; $20 half days Mon-Thurs 10 am-3 pm • Transportation available • English and Polish Fri, Sat 10 am-2 pm for seniors living near • People with Alzheimer’s Neighbourhood Link of ces disease or related dementia and facilities

82 Services for Seniors IN TORONTO THINGS TO DO THINGS TO DO Senior Adult Services in the have cognitive or physical Roncesvalles Ave to Annex impairment Yonge St. No service area 416-923-8909 • Day Program held at the restriction if transportation 341 Bloor St W 2nd Fl Anne Johnston Health Station service is not required sasannex.blogspot.ca at 2398 Yonge St 2nd Fl • $20 per day includes meal, [email protected] • Hwy 401 to Bloor St, snacks and transportation. Fri 9 am-3 pm Mixed program Bathurst St to Bayview Ave Subsidies are available based • Toronto • $22 per day includes meal on income • 65+; may be frail and snacks. Subsidies are • $2 roundtrip for residents of • Call to apply available based on income the service area • $6.50 per day includes lunch • Transportation available for • English, Portuguese, Italian, • Transportation not available residents of the service area Cantonese and Mandarin who have no other means Silver Circle West Toronto of getting to and from the St. Clair O’Connor Services for Seniors program; fee starts at $3.50 Community Inc. 416-757-8757 416-653-3535 ext 229 each way Adult Day Programs 80 Ward St 2701 St. Clair Ave E silvercircle.ca St. Christopher House scoc.ca [email protected] Adult Day Program and [email protected] Mon-Fri 9 am-4:30 pm Enhanced Adult Day Mon-Fri 9 am-3:30 pm • For cognitively impaired or Program • For frail seniors, persons frail 55+ and adults with 416-532-4828 ext 426 in early/moderate stage disabilities 248 Ossington Ave of dementia and stroke stchrishouse.org recovery patients • St. Clair Ave W to Bloor St W, [email protected] Humber River to Bathurst St; • Toronto Mon-Fri 8 am-6 pm boundaries may vary for some • $15 per full day, $8 for Sat 9 am-5 pm programs. No service area half day includes meal and restriction if transportation • 55+; Enhanced Adult Day snacks. Subsidies available service is not required Program for frail seniors and based on income those 55+ with a cognitive • $21 includes meal and snacks • Uses Harmony Hall ride impairment and/or physical service for East Toronto • $6 roundtrip for residents of disability the service area clients 416-752-8868 • Bloor St to Lake Ontario, • English; staff speak other languages

SPRINT - Senior Peoples’ Resources in North Toronto 416-486-8666 ext 227 140 Merton St 2nd Fl sprint-homecare.ca [email protected] Mon-Sat 9:30 am-3 pm Tues, Wed, Fri 2:30 pm-7:30 pm • 55+ living in the community; also for persons who are physically frail or who

Services for Seniors IN TORONTO 83 THINGS TO DO THINGS TO DO WoodGreen Community Adult Day Programs Services St. Stephen’s Community 416-645-6000 ext 1262 House 815 Danforth Ave Ste 100 Multicultural Integrated woodgreen.org Adult Day Service [email protected] 416-929-3281 Mon-Fri 9 am-2:30 pm 340 College St • Two Adult Day Programs at ststephenshouse.com different locations for frail [email protected] seniors and people with Tues, Thurs (mixed), Fri dementia (Chinese) 9 am-2:30 pm • Eglinton Ave E to Danforth • For frail or isolated 55+; also Ave, Bayview Ave to Victoria for persons with cognitive Park Ave; Danforth Ave to impairments and early stage Lakeshore Blvd E, Don Valley Alzheimer’s disease Pkwy to Coxwell Ave. No Adult Day Programs • Davenport Rd to Queen St W, service area restriction if Dufferin St to University Ave. transportation service is not No service area restriction if required transportation service is not • $20 per day includes meal, required snacks and transportation • $8-15 per day, depending on for residents of service area. client’s income. Subsidies are Subsidies are available based available based on income on income • Transportation available for • English, Cantonese and residents of the service area; Mandarin cost is included in daily fees • English, Cantonese, Mandarin and Portuguese

84 Services for Seniors IN TORONTO LIBRARIES THINGS TO DO Toronto Public Library

416-393-7131 Home Library Service Programs for Seniors TTY 416-393-7030 Home Library Service is High quality programs reect torontopubliclibrary.ca available for Toronto residents the interest and needs of oronto Public Library who are homebound for seniors and are available in Tprovides high quality three months or longer due branches located all across library collections as well as to age, illness or disability. A the city. Programs include: programs and services that variety of library materials, • Computer and Internet reect the diverse interests including books, paperbacks, instruction and needs of seniors both large print books and talking • Accessing online in all branches located books, are available free of information through the across the city, and through charge. For more information library’s many magazine its website. Here you can call 416-395-5557. databases nd more than 11 million Seniors Retirement Home items, in a range of formats Services • Volunteer opportunities Libraries and languages, including Small collections of library such as adult literacy large print, audio books, materials may be delivered tutoring and helping “talking books,” music CDs, to seniors’ residences. The children to build reading DVD lms, newspapers collections are changed up and study skills and magazines. The library to four times a year. The • Book clubs, literary talks, has a growing collection service of checking books in and author readings of e-books, e-audiobooks, and out is provided by the eVideo and eMusic that are institutional staff, residents • Life-long learning accessible from home or in and/or volunteers, not programs on topics such branch. There are also a wide by library staff. For more as health information, range of programs available information, call nutrition, personal nance, for seniors. Most branches 416-395-5557. retirement planning, are wheelchair accessible, gardening and many more and all have accessibility aids More information can be and devices. All libraries also found by offer free WiFi service. • Reading What’s On, the Some libraries have library’s programs and Learning Centres or Library events publication available Settlement Partnerships. You at local branches several can learn to use computers times throughout the year at the Learning Centre, then continue to use them • Calling the Answerline once you’ve masterd that 416-393-7131 skill. The Library Settlement • Going to the website at Partnership is a newcomer torontopubliclibrary.ca information service providing • Asking library branch staff free assistance with getting a job, learning English, getting a driver’s licence, and much more.

Services for Seniors IN TORONTO 85 LIBRARIES THINGS TO DO Etobicoke/York Branch Hours & Locations

Map Library Branch Phone No. Address Branch Hours LC LSP

1515 Albion Rd. Mon-Thur 9-8:30; Fri 9-6; Sat 9-5; Albion 416-394-5170 •• M9V 1B2 *Sun 1:30-5

2 Orianna Dr. Mon 10-8:30; Tues, Wed & Fri 10-6; Alderwood 416-394-5310 M8W 4Y1 Thur 12:30-8:30; Sat 9-5

36 Brentwood Rd. N. Mon-Thur 9-8:30; Fri 9-6; Sat 9-5; Brentwood 416-394-5240 M8X 2B5 *Sun 1:30-5

430 Burnhamthorpe Rd. Mon-Thur 9-8:30; Fri 9-6; Sat 9-5; Eatonville 416-394-5270 • M9B 2B1 *Sun 1:30-5

2 Elmbrook Cres. Tues & Fri 10-6; Wed & Thur 12:30- Elmbrook Park 416-394-5290 M9C 5B4 8:30; Sat 9-5

120 Trowell Ave. Mon 10-8:30; Tues & Thur 12:30-8:30; Evelyn Gregory 416-394-1006 M6M 1L7 Wed & Fri 10-6; Sat 9-5

Libraries 200 Park Lawn Rd. Tues & Fri 10-6; Wed & Thur 12:30- Humber Bay 416-394-5300 M8Y 3J1 8:30; Sat 9-5

850 Humberwood Blvd. Tues & Thur 12:30-8:30; Wed & Fri Humberwood 416-394-5210 M9W 7A6 10-6; Sat 9-5

620 Jane St. Mon 12:30-8:30; Tues-Thur 9-8:30; Jane/Dundas 416-394-1014 M6S 4A6 Fri & Sat 9-5

3500 Lake Shore Blvd. W. Tues & Thur 12:30-8:30; Wed & Fri Long Branch 416-394-5320 M8W 1N6 10-6; Sat 9-5

1745 Eglinton Ave. W. Mon-Thur 9-8:30; Fri 9-6; Sat 9-5; Maria A. Shchuka 416-394-1000 M6E 2H4 *Sun 1:30-5 •

47 Station Rd. Tues & Wed 12:30-8:30; Thur & Fri Mimico Centennial 416-394-5330 • M8V 2R1 10-6; Sat 9-5

1123 Weston Rd. Mon, Wed & Fri 10-6; Tues & Thur Mount Dennis 416-394-1008 M6N 3S3 12:30-8:30; Sat 9-5; *Sun 1:30-5

110 Eleventh St. Tues & Fri 10-6; New Toronto 416-394-5350 M8V 3G5 Wed & Thur 12:30-8:30; Sat 9-5;

123B Rexdale Blvd., Tues & Wed 12:30-8:30; Thur & Fri Northern Elms 416-394-5230 Unit 5, M9W 1P1 10-6; Sat 9-5

Oakwood Village 341 Oakwood Ave. Mon 10-8:30; Tues & Thur 12:30- Library And Arts 416-394-1040 M6E 2W1 8:30; Wed & Fri 10-6; Sat 9-5 Centre 2243 Kipling Ave. Tues & Fri 10-6; Wed & Thur Rexdale 416-394-5200 M9W 4L5 12:30-8:30; Sat 9-5

1806 Islington Ave. Mon-Fri 9-8:30; Sat 9-5; Richview 416-394-5120 M9P 3N3 *Sun 1:30-5 ••

2 King St. Mon 10-8:30; Tues & Thur 12:30-8:30; Weston 416-394-1016 M9N 1K9 Wed & Fri 10-6; Sat 9-5

* Open Sundays from January 6, 2013 to June 23, 2013 inclusive, except Sundays on holiday weekends, with closures on March 31, 2013; May 19, 2013; June 30, 2013. LC = Learning Centre LSP = Library Settlement Partnerships

86 Services for Seniors IN TORONTO LIBRARIES THINGS TO DO Etobicoke/York Libraries

Former Municipalities

Services for Seniors IN TORONTO 87 LIBRARIES THINGS TO DO North York Branch Hours & Locations

Map Library Branch Phone No. Address Branch Hours LC LSP

1565 Lawrence Ave. W. Tues & Thur 12:30-8:30; Wed & Fri Amesbury Park 416-395-5420 M6L 1A8 10-6; Sat 9-5

2140 Avenue Rd. Tues, Thur & Fri 10-6; Wed 12:30-8:30; Armour Heights 416-395-5430 M5M 4M7 Sat 9-5

20 Covington Rd. Mon 12:30-8:30; Tues-Thur 9-8:30; Fri Barbara Frum 416-395-5440 M6A 3C1 9-6; Sat 9-5; *Sun 1:30-5

Bayview Village Shopping Mon 10-8:30; Tues & Thur 12:30-8:30; Bayview 416-395-5460 Centre 2901 Bayview Ave. Wed & Fri 10-6; Sat 9-5; *Sun 1:30-5 M2K 1E6

North York Sheridan Mall Tues & Thur 12:30-8:30; Wed & Fri Black Creek 416-395-5470 1700 Wilson Ave. M3L1B2 10-6; Sat 9-5

210 Brookbanks Dr. Tues & Thur 12:30-8:30; Wed & Fri Brookbanks 416-395-5480 M3A 2T8 10-6; Sat 9-5 Libraries 578 Finch Ave. W. Mon 10-8:30; Tues & Thur 12:30-8:30; Centennial 416-395-5490 M2R 1N7 Wed & Fri 10-6; Sat 9-5 •

888 Lawrence Ave. E. Mon 12:30-8:30; Tues-Thur 9-8:30; Fri Don Mills 416-395-5710 M3C 1P6 9-6; Sat 9-5; *Sun 1:30-5

2793 Keele St. Mon 12:30-8:30; Tues-Thur 9-8:30; Fri Downsview 416-395-5720 M3M 2G3 9-5:30; Sat 9-5; *Sun 1:30-5

35 Fairview Mall Dr. Fairview 416-395-5750 Closed for renovation. • M2J 4S4

29 St. Dennis Dr. Tues & Thur 12:30-8:30; Wed & Fri Flemingdon Park 416-395-5820 • M3C 3J3 10-6; Sat 9-5; *Sun 1:30-5

Hillcrest 416-395-5830 5801 Leslie St. M2H 1J8 Mon-Fri 9-8:30; Sat 9-5

2990 Islington Ave. Tues & Thur 12:30-8:30; Wed & Fri Humber Summit 416-395-5840 M9L 2K6 10-6; Sat 9-5

1906 Sheppard Ave. W. Mon 10-8:30; Tues & Thur 12:30-8:30; Jane/Sheppard 416-395-5966 M3L 1Y7 Wed & Fri 10-6; Sat 9-5

416-395-5535 North York 5120 Yonge St. Mon-Fri 9-8:30; Sat 9-5; • TTY 416-395- Central Library M2N 5N9 *Sun 1:30-5 5596

575 Van Horne Ave. Pleasant View 416-395-5940 Mon-Fri 9-8:30; Sat 9-5 M2J 4S8

184 Sloane Ave. Tues & Thur 12:30-8:30; Wed & Fri Victoria Village 416-395-5950 M4A 2C4 10-6; Sat 9-5

16 Bradstock Rd. Tues, Wed & Fri 10-6; Thur 12:30-8:30; Woodview Park 416-395-5960 M9M 1M8 Sat 9-5

1785 Finch Ave. W. Mon 12:30-8:30; Tues-Thur 9-8:30; Fri York Woods 416-395-5980 •• M3N 1M6 9-6; Sat 9-5; *Sun 1:30-5

* Open Sundays from January 6, 2013 to June 23, 2013 inclusive, except Sundays on holiday weekends, with closures on March 31, 2013; May 19, 2013; June 30, 2013. LC = Learning Centre LSP = Library Settlement Partnerships

88 Services for Seniors IN TORONTO LIBRARIES THINGS TO DO North York Libraries

Former Municipalities

Services for Seniors IN TORONTO 89 LIBRARIES THINGS TO DO Scarborough Branch Hours & Locations

Map Library Branch Phone No. Address Branch Hours LC LSP

Mon-Fri 9-8:30; Sat 9-5; Agincourt 416-396-8943 155 Bonis Ave. M1T 3W6 *Sun 1:30-5 •• 496 Birchmount Rd. Mon 12:30-8:30; Tues-Fri 9-8:30; Albert Campbell 416-396-8890 M1K 1N8 Sat 9-5; *Sun 1:30-5 •• Tues & Thur 12:30-8:30; Bendale 416-396-8910 1515 Danforth Rd. M1J 1H5 Wed & Fri 10-6; Sat 9-5 Bridlewood Mall Bridlewood 416-396-8960 2900 Warden Ave. Mon-Fri 9-8:30; Sat 9-5 • M1W 2S8 1081 Progress Ave. Tues & Thur 12:30-8:30; Burrows Hall 416-396-8740 M1B 5Z6 Wed & Fri 10-6; Sat 9-5 545 Markham Rd. Mon-Fri 9-8:30; Sat 9-5; Cedarbrae 416-396-8850 M1H 2A1 *Sun 1:30-5; • Cliffcrest Plaza Tues & Thur 12:30-8:30; Cliffcrest 416-396-8916 3017 Kingston Rd.

Libraries Wed & Fri 10-6; Sat 9-5 M1M 1P1 Eglinton Square Mall, 1 Mon-Wed 9-8:30; Thur 12:30-8:30; Eglinton Square 416-396-8920 Eglinton Square, Unit 126 Fri & Sat 9-5 M1L 2K1 295 Alton Towers Circle Mon-Thur 9-8:30; Fri & Sat 9-5; Goldhawk Park 416-396-8964 M1V 4P1 *Sun 1:30-5 Guildwood Plaza Tues & Thur 12:30-8:30; Wed & Fri Guildwood 416-396-8872 123 Guildwood Parkway M1E 10-6; Sat 9-5 4V2 3550 Ellesmere Rd. Tues & Thur 12:30-8:30; Highland Creek 416-396-8876 M1C 3Z2 Wed & Fri 10-6; Sat 9-5 Liberty Square Shopping Kennedy/ Tues & Thur 12:30-8:30; 416-396-8924 Plaza, 2380 Eglinton Ave. E. Eglinton Wed & Fri 10-6; Sat 9-5 M1K 2P3

Malvern 416-396-8969 30 Sewells Rd. M1B 3G5 Mon-Fri 9-8:30; Sat 9-5; *Sun 1:30-5 •

Parkway Mall Mon 10-8:30; Tues & Thur 12:30-8:30; Maryvale 416-396-8931 85 Ellesmere Rd. M1R 4B9 Wed & Fri 10-6; Sat 9-5

2219 Lawrence Ave. E. Tues & Thur 12:30-8:30; Wed & Fri McGregor Park 416-396-8935 M1P 2P5 10-6; Sat 9-5; *Sun 1:30-5 4279 Lawrence Ave. E. Mon-Wed 9-8:30; Thur 12:30-8:30; Morningside 416-396-8881 M1E 2S8 Fri & Sat 9-5 • 5450 Lawrence Ave. E. Mon 10-8:30; Tues & Thur 12:30-8:30; Port Union 416-396-8885 M1C 3B2 Wed & Fri 10-6; Sat 9-5 Bamburgh Gardens Shopping Plaza Steeles 416-396-8975 Mon-Fri 9-8:30; Sat 9-5 375 Bamburgh Circle M1W 3Y1 1440 Kingston Rd. Tues & Thur 12:30-8:30; Taylor Memorial 416-396-8939 M1N 1R3 Wed & Fri 10-6; Sat 9-5 Woodside Square Mall Woodside 416-396-8979 1571 Sandhurst Circle Mon-Thur 9-8:30; Fri & Sat 9-5 Square M1V 1V2

* Open Sundays from January 6, 2013 to June 23, 2013 inclusive, except Sundays on holiday weekends, with closures on March 31, 2013; May 19, 2013; June 30, 2013. LC = Learning Centre LSP = Library Settlement Partnerships

90 Services for Seniors IN TORONTO LIBRARIES THINGS TO DO Scarborough Libraries

Former Municipalities

Services for Seniors IN TORONTO 91 LIBRARIES THINGS TO DO

Toronto/EastYork Branch Hours & Locations

Map Library Branch Phone No. Address Branch Hours LC LSP

145 Annette St. Mon 10-8:30; Tues & Thur 12:30-8:30; Annette Street 416-393-7692 M6P 1P3 Wed & Fri 10-6; Sat 9-5 Beaches 416-393-7703 2161 Queen St. E. M4L 1J1 Mon-Thur 9-8:30; Fri & Sat 9-5

Bloor/Gladstone 416-393-7674 1101 Bloor St. W. M6H 1M7 Mon-Fri 9-8:30; Sat 9-5; *Sun 1:30-5 •• Nathan Phillips Square City Hall 416-393-7650 Mon-Fri 10-6 100 Queen St. W. M5H 2N3 766 College St. Mon 10-8:30; Tues & Thur 12:30-8:30; College/Shaw 416-393-7668 M6G 1C4 Wed & Fri 10-6; Sat 9-5 Danforth/ 1675 Danforth Ave. 416-393-7783 Mon-Thur 9-8:30; Fri & Sat 9-5 Coxwell M4C 5P2 1246 Shaw St. Tues & Thur 12:30-8:30; Wed & Fri Davenport 416-393-7732 M6G 3P1 10-6; Sat 9-5 416 Dawes Rd. Mon 10-8:30; Tues & Thur 12:30-8:30; Dawes Road 416-396-3820 Libraries M4B 2E8 Wed & Fri 10-6; Sat 9-5 40 St. Clair Ave. E. Deer Park 416-393-7657 Mon-Thur 9-8:30; Fri & Sat 9-5 M4T 1M9 1625 Dufferin St. Mon 10-8:30; Tues & Thur 12:30-8:30; Dufferin/St. Clair 416-393-7712 M6H 3L9 Wed & Fri 10-6; Sat 9-5 700 Eglinton Ave. W. Forest Hill 416-393-7706 Mon-Thur 9-8:30; Fri & Sat 9-5 M5N 1B9 1432 Gerrard St. E. Mon 10-8:30; Tues & Thur 12:30-8:30; Gerrard/Ashdale 416-393-7717 M4L 1Z6 Wed & Fri 10-6; Sat 9-5 • 228 Roncesvalles Ave. High Park 416-393-7671 Mon-Thur 9-8:30; Fri & Sat 9-5 M6R 2L7 118 Jones Ave. Mon & Fri 10-6; Tues 10-8:30; Jones 416-393-7715 M4M 2Z9 Wed & Thur 12:30-8:30; Sat 9-5 Leaside 416-396-3835 165 McRae Dr. M4G 1S8 Mon-Thur 9-8:30; Fri & Sat 9-5 239 College St. Mon-Fri 9-8:30; Sat 9-5; Lillian H. Smith 416-393-7746 M5T 1R5 *Sun 1:30-5 •• Locke 416-393-7730 3083 Yonge St. M4N 2K7 Mon-Thur 9-8:30; Fri & Sat 9-5

Main Street 416-393-7700 137 Main St. M4E 2V9 Mon-Thur 9-8:30; Fri & Sat 9-5 599 Mt. Pleasant Rd. Tues & Thur 12:30-8:30; Wed & Fri Mount Pleasant 416-393-7737 M4S 2M5 10-6; Sat 9-5 40 Orchard View Blvd. Mon-Fri 9-8:30; Sat 9-5; Northern District 416-393-7610 M4R 1B9 *Sun 1:30-5 560 Palmerston Ave. Mon 10-8:30; Tues & Thur 12:30-8:30; Palmerston 416-393-7680 M6G 2P7 Wed & Fri 10-6; Sat 9-5 701 Pape Ave. Mon-Fri 9-8:30; Sat 9-5; Pape/Danforth 416-393-7727 M4K 3S6 *Sun 1:30-5 1303 Queen St. W. Mon-Fri 9-8:30; Sat 9-5; Parkdale 416-393-7686 M6K 1L6 *Sun 1:30-5 •• 269 Gerrard St. E. Mon-Fri 9-8:30; Sat 9-5; Parliament Street 416-393-7663 M5A 2G6 *Sun 1:30-5 • 1589 Dupont St. Tues & Thur 12:30-8:30; Wed & Fri Perth/Dupont 416-393-7677 M6P 3S5 10-6; Sat 9-5 765 Queen St. E. Tues & Thur 12:30-8:30; Wed & Fri Queen/Saulter 416-393-7723 M4M 1H3 10-6; Sat 9-5 370 Broadview Ave. Riverdale 416-393-7720 Mon-Thur 9-8:30; Fri & Sat 9-5 M4K 2M8 •• 2178 Bloor St. W. Runnymede 416-393-7697 Mon-Thur 9-8:30; Fri 9-5; & Sat 9-5 M6S 1M8

92 Services for Seniors IN TORONTO Map Library Branch Phone No. Address Branch Hours LC LSP THINGS TO DO 170 Memorial Park Ave. Mon-Fri 9-8:30; Sat 9-5; S. Walter Stewart 416-396-3975 M4J 2K5 *Sun 1:30-5 • 1748 St. Clair Ave. W. Tues & Thur 12:30-8:30; Wed & Fri St. Clair/Silverthorn 416-393-7709 M6N 1J3 10-6; Sat 9-5 495 Sherbourne St. Tues & Thur 12:30-8:30; Wed & Fri St. James Town 416-393-7744 M4X 1K7 10-6; Sat 9-5 171 Front St. E. Mon 10-8:30; Tues & Thur 12:30-8:30; St. Lawrence 416-393-7655 M5A 4H3 Wed & Fri 10-6; Sat 9-5 327 Bathurst St. Sanderson 416-393-7653 Mon-Thur 9-8:30; Fri & Sat 9-5 M5T 1J1 10 Spadina Rd. Tues & Thur 12:30-8:30; Wed & Fri Spadina Road 416-393-7666 M5R 2S7 10-6; Sat 9-5 95 Lavinia Ave. Tues & Thur 10-12 & 1-6; Wed 1-8; Swansea Memorial 416-393-7695 M6S 3H9 Sat 10-5 48 Thorncliffe Park Dr. Mon-Fri 9-8:30; Sat 9-5 Thorncliffe 416-396-3865 M4H 1J7 • Tues & Thurs 12:30-5, 6-8:30; 1081½ Pape Ave. (at Torrens) Todmorden Room 416-396-3875 Wed & Sat 9-12, 1-5 M4K 3W6 Closed Saturdays, July 7-Sept. 1 Former Municipalities 416-395-5577 Toronto Reference 789 Yonge St. Mon-Thur 9:30-8:30; Fri 9:30-5:30;

TTY 416-393- Libraries Library M4W 2G8 Sat 9-5; *Sun 1:30-5 •• 7100 1431 Bathurst St. Wychwood 416-393-7683 Mon-Thur 9-8:30; Fri & Sat 9-5 M5R 3J2 22 Yorkville Ave. Yorkville 416-393-7660 Mon-Thur 9-8:30; Fri & Sat 9-5 M4W 1L4

* Open Sundays from January 6, 2013 to June 23, 2013 inclusive, except Sundays on holiday weekends, with closures on March 31, 2013; May 19, 2013; June 30, 2013. LC = Learning Centre LSP = Library Settlement Partnerships Toronto/East York

Services for Seniors IN TORONTO 93 THINGS TO DO THINGS TO DO Friendly Visiting North York Scarborough Centre for Healthy Communities Bernard Betel Centre 416-847-4122 ome 416-225-2112 ext 134 629 Markham Rd Unit 2 community S 1001 Steeles Ave W schcontario.ca agencies betelcentre.org [email protected] coordinate [email protected] Mon-Fri 9 am-5 pm visiting with seniors and Mon-Thurs 9 am-5 pm disabled adults in their homes • Scarborough residents only, Fri 9 am-4 pm or by phone, mainly using proof of address may be volunteers. Activities may • Hwy 7 to Eglinton Ave, required include walking, reading, and Dufferin St to Yonge St chatting. Call the agency to TransCare Community register. Most friendly visiting North York Seniors Centre Support Services services are free although a 416-733-4111 416 750-9885 membership fee may apply 80 Sheppard Ave W Toll free 1-866-393-2079 Friendly Visiting and some do have waiting nyseniors.org 1045 McNicoll Ave lists. Service may be available [email protected] tcare.ca in a variety of languages so ask Mon-Fri 8 am-5:30 pm [email protected] when you phone. Call 211 to • Free friendly visiting for Mon-Fri 8 am-4:30 pm locate an agency that provides those living Steeles Ave to • Scarborough this service in a speci c Hwy 410, Bathurst St to language. See also Palliative Victoria Park Ave Yee Hong Centre for Care—Community Hospice Geriatric Care Programs pages 28-30. 416-321-6333 ext 2613 Scarborough 2311 McNicoll Ave yeehong.com Etobicoke/York Momiji Health Care Society scarborough.mcnicoll@ 416 261-6683 ext 224 yeehong.com ESS Support Services 3555 Kingston Rd Mon-Fri 9 am-5 pm (formerly Etobicoke momiji.on.ca • Scarborough Services for Seniors) [email protected] 416-243-0127 Mon-Fri 9 am-5 pm 2245 Lawrence Ave W • Japanese and English Toronto/East York esssupportservices.ca speaking volunteers visit [email protected] isolated Japanese-Canadian Central Neighbourhood Mon-Fri 8:30 am-4:30 pm seniors in the Greater House • Free for Etobicoke seniors Toronto Area 416-925-4363 349 Ontario St Storefront Humber cnh.on.ca 416-259-4207 [email protected] 2445 Lake Shore Blvd W Mon-Fri 9 am-5 pm storefronthumber.ca • Bloor St E to Lake Ontario, [email protected] Bathurst St to Don River Mon-Fri 8:30 am-4:30 pm • Dundas St W/Bloor St W to Lake Ontario, Etobicoke Creek to Humber River

94 Services for Seniors IN TORONTO Dixon Hall Second Mile Club of St. Christopher House THINGS TO DO 416-863-0499 Toronto 416-532-4838 58 Sumach St 416-597-0841 Seniors Intake Line dixonhall.org 340 College St Ste 350 248 Ossington Ave [email protected] secondmileclub.ca stchrishouse.org Mon-Thurs 8:30 am-8 pm [email protected] [email protected] Fri 8:30 am-4:30 pm Mon-Fri 9 am-5 pm Mon-Fri 8:30 am-4:45 pm • Gerrard St E to Lake Ontario, • Five branches located • Bloor St W to Lake Ontario, Sherbourne St to River St throughout Toronto Roncesvalles Ave to Yonge St

Fontbonne Ministries, Silver Circle: West Toronto Ukrainian Canadian Social In Good Company Support Services for Services Toronto 416-465-6069 Seniors 416-763-4982 791 Queen St E 416-653-3535 2445 Bloor St W fontbonneministries.ca 80 Ward St tor.ucss.info [email protected] silvercircle.ca [email protected]

Tues-Thurs 8:30 am-4 pm [email protected] Mon-Fri 9 am-5 pm Friendly Visiting • Visits for clients in the Mon-Fri 9 am-4:30 pm • Friendly visiting to Greater Greater Toronto Area • St. Clair Ave W to Bloor St W, Toronto Area seniors in their Humber River to Bathurst St homes, long-term care or Good Neighbours Club hospital 416-366-5377 SPRINT 170 Jarvis St 416-481-6411 goodneighboursclub.org 140 Merton St 2nd Fl administration@ sprint-homecare.ca goodneighboursclub.org [email protected] Mon-Sun 8 am-5 pm • Hwy 401 to Bloor St • Friendly visits to club Bathurst St to Bayview Ave members, men only, in downtown Toronto

Parkdale Golden Age Foundation 416 536-5534 27 Roncesvalles Ave Ste 401 pgaf.ca [email protected] Mon-Fri 9 am-4 pm • Bloor St to Lake Ontario, Parkside Dr to Dufferin St

Services for Seniors IN TORONTO 95 THINGS TO DO THINGS TO DO Unless otherwise noted in the following tables, more information Community Centres about all Community Centres and available programs can be found online at toronto.ca/parks Etobicoke/York

Map Community Centre Phone No. Address Age $ Activities Free Activities Membership 2 Orianna Dr Alderwood Pool 416-394-8738 60+ Aqua t Unit 1 Amesbury Community 1507 Lawrence 416-395-0145 60+ Fitness Centre Ave W Annette Community General interest 416-392-0736 333 Annette St 60+ Fitness Recreation Centre programs

Carmine Stefano 416-395-6127 3100 Weston Rd 60+ Fitness Sports programs Community Centre 256 Centennial Centennial Arena 416-394-8684 60+ Skating, hockey Park Rd Chalkfarm 416-395-7802 180 Chalkfarm Dr 60+ Fitness programs Community Centre Domenico Diluca General interest, Community Centres 416-395-6673 25 Stanley Rd 60+ Fitness Community Centre sports programs 235 Edenbridge Arts, tness, Edenbridge Centre 416-392-2451 60+ Dr general interest Fitness, general Edgehill House 416-392-2724 61 Edgehill Rd 60+ interest Elmbank Community 416-394-8671 10 Rampart Rd 60+ Fitness Centre Fair eld Seniors’ Arts, tness, 416-394-8687 80 Lothian Ave 60+ Centre general interest Arts, tness, Falstaff Community 416-395-7924 50 Falstaff Ave 60+ general interest, Recreation Centre sports Gord and Irene Risk Arts, tness, 416-395-7953 2650 Finch Ave W 60+ Community Centre sports Horner Avenue Arts, tness, 416-394-6000 320 Horner Ave 60+ $20/yr Seniors’ Centre general interest Humber Community 205 Humber 416-394-6050 60+ Aqua t Pool College Blvd Islington Seniors’ 4968 Dundas St 416-231-3431 60+ Fitness $16/yr Centre W Joseph J. Piccininni 1369 St. Clair Ave Community 416-392-0036 60+ General interest W Recreation Centre Kingsview Village 416-394-5540 1 York Rd 60+ Fitness, sports Community School 44 Montgomery Memorial Pool 416-394-8731 60+ Aqua t Rd Older adult Mimico Arena 416-394-8684 31 Drummond St 55+ shinny hockey New Toronto Seniors’ Fitness, general 416-394-8684 105 4th St 60+ General interest Centre interest North Kipling Fitness, general 416-394-8679 2 Rowntree Rd 60+ Community Centre interest Ourland Community 416-394-8673 18 Ourland Ave 60+ Sports Centre Rexdale Women’s Fitness, general 416-745-0062 21 Panorama Ct 55+ $3/yr Centre interest

96 Services for Seniors IN TORONTO THINGS TO DO Map Community Centre Phone No. Address Age $ Activities Free Activities Membership

Fitness, general Stonegate Community interest Health Centre 416-231-7070 150 Berry Rd 55+ Seniors’ 2000 club stonegatechc.org for Polish speakers Swansea Community 416-392-6796 15 Waller Ave 60+ Fitness Recreation Centre

Swansea Town Hall - Arts, tness, 416-392-1953 95 Lavinia Ave 55+ $12/yr Seniors Association general interest Syme 55+ Centre Fitness, general 416-766-0388 33 Pritchard Ave 55+ $25/yr syme55.com interest Arts, tness, Thistletown Seniors’ 416-394-8869 925 Albion Rd 60+ sports, general Centre interest West Acres Seniors’ Arts, tness. 416-394-8681 65 Hinton Rd 60+ Centre general interest York West Active Living Centre 416-245-4395 1901 Weston Rd 55+ Fitness Various activities $25 /yr yorkwestactivelivingcentre.ca Community Centres Etobicoke/York Former Municipalities

Services for Seniors IN TORONTO 97 THINGS TO DO THINGS TO DO Unless otherwise noted in the following tables, more information Community Centres about all Community Centres and available programs can be found online at toronto.ca/parks North York

Map Community Centre Phone No. Address Age $ Activities Free Activities Membership

Ancaster General 416-395-6057 41 Ancaster Rd 60+ Fitness Community Centre interest Antibes Community Arts, tness, 416-395-0475 140 Antibes Dr 60+ Centre swimming Armour Heights 416-395-7848 2140 Avenue Rd 60+ Fitness Sports Community Centre Banbury Community 416-395-6101 120 Banbury Rd 60+ Fitness Centre Barbara Frum Fitness, general 416-395-6123 20 Covington Rd 60+ Recreation Centre interest Baycrest, Wagman Centre 416-785-2500 3560 Bathurst St 65+ Arts, tness $66/yr baycrest.org Bayview Arena 416-395-7825 3230 Bayview Ave 60+ Fitness Community Centres Bernard Betel Arts, tness, Arts, tness, Centre 416-225-2112 1003 Steeles Ave W 55+ general $45.20/yr general interest betelcentre.org interest Better Living Health and Community Arts, tness, Arts, tness, Services 416-447-7244 1 Overland Dr 40+ general $30/yr general interest betterlivinghealth. interest org Black Creek Fitness, Community Health 2202 Jane St, 416-249-8000 55+ general Centre Unit 5 interest bcchc.com Broadlands Fitness, general 416-395-7966 19 Castlegrove Blvd 60+ Community Centre interest Sheridan Mall, Arts, tness, COSTI 416-244-0480 1700 Wilson Ave 55+ general $25/yr costi.org Suite 114 interest Cummer Park 416-395-7803 6000 Leslie St 60+ Fitness Community Centre Fitness, Dennis R. Timbrell 416-395-7972 29 St. Dennis Dr 60+ general Recreation Centre interest Douglas Snow 415-395-7593 5100 Yonge St 60+ Aqua t, tness Aquatic Centre Downsview Services for Seniors, Arts, tness, Healthier Living 416-633-9519 15 Clubhouse Ct 55+ general Centre interest downsviewservices. com Driftwood 416-395-6019 4401 Jane St 60+ Fitness Community Centre Edithvale Arts, tness, 416-395-6164 131 Finch Ave W 60+ Sports Community Centre general interest Fairlawn Neighbourhood Arts, tness, Arts, tness, Centre 416-488-3446 28 Fairlawn Ave 50+ general general interest fairlawnneighbour interest hoodcentre.com Glen Long 416-395-7961 35 Glen Long Ave 60+ Bocce Community Centre

98 Services for Seniors IN TORONTO THINGS TO DO

North York Community Centres

Former Municipalities

Services for Seniors IN TORONTO 99 THINGS TO DO THINGS TO DO Unless otherwise noted in the following tables, more information Community Centres about all Community Centres and available programs can be found online at toronto.ca/parks North York - continued

Map Community Centre Phone No. Address Age $ Activities Free Activities Membership

Goulding 416-395-0123 45 Goulding Ave 60+ Arts, tness Community Centre Grandravine General 416-395-6171 23 Grandravine Dr 60+ Fitness Community Centre interest Irving W. Chapley 205 Wilmington 416-395-0453 60+ Fitness Community Centre Ave Jenner Jean-Marie 48 Thorncliffe Arts, tness, General 416-396-2874 60+ Community Centre Park Dr general interest interest Kempford 416-395-7828 5430 Yonge St 60+ Arts Apartments Lawrence Heights 416-395-6120 5 Replin Rd 60+ Arts, tness Community Centre Community Centres Leaside Memorial 416-396-2822 1070 Millwood Ave 60+ Fitness Gardens Marjory Carton 416-395-7848 193 Wilson Ave 60+ Arts Apartments Mitchell Field 416-395-0262 89 Church Ave 60+ Fitness Community Centre North Toronto Fitness, Memorial 416-392-6591 200 Eglinton Ave W 60+ Arts general Community Centre interest North York Seniors Centre, Active 416-733-4111 21 Hendon Ave 55+ Arts, tness $40/yr Living Centre nyseniors.org Northwood 416-395-7876 15 Clubhouse Ct 60+ Fitness Community Centre O’Connor 1386 Victoria Park Community 416-395-7957 60+ Fitness Ave Recreation Centre Oakdale Community 416-395-0484 350 Grandravine Dr 60+ Fitness Centre Oriole Community 416-395-7855 2975 Don Mills Rd 60+ Fitness Centre Pleasantview 416-395-6006 545 Van Horne Ave 60+ Fitness Community Centre $45 monthly Prosserman Jewish Arts, tness, tness fee Community Centre 416-638-1881 4588 Bathurst St 60+ general interest $45/yr senior prossermanjcc.com social fee Roding Community 416-395-7964 600 Roding St 60+ Arts and tness Centre Seneca Village 416-395-6011 1700 Finch Ave E 60+ Arts Community Centre Trace Manes 416-396-2853 110 Rumsey Rd 60+ Fitness Centennial Building

Willowdale 416-395-7828 38 Ellerslie S 60+ Arts Presbyterian Church

100 Services for Seniors IN TORONTO THINGS TO DO

North York Community Centres

Former Municipalities

Services for Seniors IN TORONTO 101 THINGS TO DO THINGS TO DO Unless otherwise noted in the following tables, more information Community Centres about all Community Centres and available programs can be found online at toronto.ca/parks Scarborough

Map Community Centre Phone No. Address Age $ Activities Free Activities Membership

Birkdale Arts, general 416-396-4069 1299 Ellesmere Rd 60+ Fitness Community Centre interest Burrows Hall General 416-396-4670 1081 Progress Ave 60+ Fitness Community Centre interest Cedarbrook 416-396-4028 91 Eastpark Blvd 60+ Fitness Community Centre Don Montgomery 2467 Eglinton General Community 416-396-4047 60+ Arts, tness Ave E interest, sports Recreation Centre Ellesmere General 416-396-5536 20 Canadian Rd 60+ Fitness Community Centre interest

Community Centres Heron Park Fitness, general 416-396-4035 292 Manse Rd 60+ Community Centre interest, sports L’Amoreaux General Community 416-396-4510 2000 McNicoll Ave 60+ Arts, tness, sports interest Recreation Centre Malvern Community General 416-396-4054 30 Sewells Rd 60+ Recreation Centre interest McGregor Park 2231 Lawrence General 416-396-4023 60+ Recreation Centre Ave E interest

Oakridge Arts, tness, Community 416-338-1966 63 Pharmacy Ave 60+ general interest Recreation Centre Port Union 5450 Lawrence General 416-396-4034 60+ Arts, tness Recreation Centre Ave E interest Scarborough Centre for Healthy Arts, tness, Communities, Pine 416-847-4135 629 Markham Rd 55+ $20/yr general interest Tree Seniors’ Centre schcontario.ca Scarborough General Village Recreation 416-396-4048 3600 Kingston Rd 60+ Arts, tness interest Centre St. Paul’s $18/yr Arts, tness, L’Amoreaux Centre 416-493-3333 3333 Finch Ave E 55+ or $150 general interest splc.ca lifetime fee Stephen Leacock 2500 Birchmount Fitness, general Community 416-396-4039 60+ Rd interest Recreation Centre Stephen Leacock 2520 Birchmount Arts, tness, Arts, tness, 416-396-4040 60+ Community Centre Rd general interest general interest The Wexford, Active Seniors 1860 Lawrence Arts, tness, 416-752-8877 55+ $20/yr Centre Ave E general interest thewexford.org Warden Hilltop arts, tness, Arts, tness, 416-392-7640 25 Mendelssohn St 60+ Community Centre general interest general interest West Rouge General 416-396-4147 270 Rouge Hills Dr 60+ Fitness Community Centre interest

102 Services for Seniors IN TORONTO THINGS TO DO Map Community Centre Phone No. Address Age $ Activities Free Activities Membership

West Scarborough Neighbourhood Community Centre, Arts, tness, 416-755-9215 313 Pharmacy Ave 55+ $55/yr West Toronto general interest Seniors’ Club wsncc.org Yee Hong Centre for Geriatric Care, 416-321-6333 2311 McNicoll Ave $15/yr for Arts, tness, Active Senior and 55+ McNicoll general interest Outreach Program 416-321-3000 60 Scott eld Dr site yeehong.com

Former MunicipalitiesScarborough Community Centres

Services for Seniors IN TORONTO 103 THINGS TO DO THINGS TO DO Unless otherwise noted in the following tables, more information Community Centres about all Community Centres and available programs can be found online at toronto.ca/parks Toronto/East York

Map Community Centre Phone No. Address Age $ Activities Free Activities Membership

The 519 Church Drop-in for LGBT Street Community 416-392-6874 519 Church St 50+ seniors, Mon 1-5 Centre p.m. the519.org Beaches 416-392-0740 6 Williamson Rd 60+ Fitness Recreational Centre Bob Abate 485 Montrose Community 416-392-0744 60+ Fitness Ave Recreational Centre Brown Community 416-392-6826 454 Avenue Rd 60+ Fitness General interest Centre Cecil Community Fitness, general 416-392-1090 58 Cecil St 55+ $6/yr Centre interest Community Centres Community Centre 55 416-691-1113 97 Main St 60+ Fitness centre55.com East York 416-396-2880 1081½ Pape Ave 60+ Fitness Community Centre Eastview Neighbourhood Fitness, general 416-392-1750 86 Blake St 55+ Community Centre interest eastviewcentre.com Harbourfront 627 Queen’s Fitness, general Fitness, general Community Centre 416-392-1509 60+ $6/yr Quay W interest interest harbourfrontcc.ca

Harrison Pool 416-392-7984 15 Stephanie St 60+ Drop-in swim Harmony Hall for Arts, tness, Seniors 416-752-0101 2 Gower St 55+ Drop-ins $15/yr general interest call-a-service.com Jimmie Simpson 416-392-0751 870 Queen St E 60+ Sports Recreation Centre Korean Senior Citizens Society of 416-532-8257 476 Grace Street 60+ General interest $30/yr Toronto kscst.com Main Square Community 416-392-1070 245 Main St 60+ Fitness General interest Recreation Centre Masaryk-Cowan Fitness, general Community 416-392-6928 220 Cowan Ave 60+ interest Recreation Centre Matty Eckler Community 416-392-0750 953 Gerrard St E 60+ Fitness Sports Recreation Centre Miles Nadal Jewish Arts, tness, $69/ Community Centre 416-924-6211 20 Spadina Ave 55+ general interest month mnjcc.org Neighbourhood Link 2287 Gerrard St Fitness, general 416-691-7407 55+ neighbourhoodlink. East interest org

104 Services for Seniors IN TORONTO THINGS TO DO

Toronto/East York Community Centres

Former Municipalities

Services for Seniors IN TORONTO 105 THINGS TO DO THINGS TO DO Unless otherwise noted in the following tables, more information Community Centres about all Community Centres and available programs can be found online at toronto.ca/parks Toronto/East York - continued

Map Community Centre Phone No. Address Age $ Activities Free Activities Membership

Regent Park South 203 Sackville 416-392-5490 60+ Fitness Community Centre Green Scadding Court Fitness, Community 416-392-0335 707 Dundas St W 60+ swimming Recreation Centre

Second Mile Club 340 College St Fitness, general 416-597-0841 55+ $30/yr secondmileclub.ca Suite 350 interest

$56/13 Senior Adult week Services in the session - Arts, tness, Annex 416-923-8909 341 Bloor St West 60+ includes Community Centres general interest sasannex.blogspot. access ca/ to all programs Fitness, general Secord Community 91 Barrington 416-396-2857 60+ interest and Centre Avenue sports St. Lawrence 230 The Fitness, general Fitness, general Community 416-392-1347 60+ Esplanade interest interest Recreation Centre Stan Wadlow 416-396-2842 373 Cedarvale Ave 60+ Arts and tness General interest Clubhouse

Sunshine Centres for Seniors 1033 Pape Ave, Fitness, general Fitness, general 416-924-3979 55+ sunshinecentres. Suite 10 interest interest com

Trinity Community General interest, 415-392-0743 155 Crawford St 60+ Recreation Centre sports

Wellesley 416-392-0227 495 Sherbourne St 60+ Fitness Community Centre

WoodGreen Senior 1108 Greenwood Arts, tness, Centre 416-467-1166 50+ Ave general interest woodgreen.org

York Fairbank 416-651-8300 2213 Dufferin St 55+ General interest $25/yr Centre for Seniors

106 Services for Seniors IN TORONTO THINGS TO DO

Toronto/East York Community Centres

Former Municipalities

Services for Seniors IN TORONTO 107 THINGS TO DO THINGS TO DO Scarborough Mackenzie House Toronto Historic 416-392-6915 Museums Scarborough Museum 82 Bond St 416-338-8807 [email protected] he City of 1007 Brimley Rd • The 1858 home of Toronto’s TToronto [email protected] famous rebel and rst operates a • Discover rural life from mayor, William Lyon number of historic sites and the 1850s to 1900 in Mackenzie museums where Toronto’s Scarborough’s Thomson • Regular admission $3.54, past comes alive. Tours can Memorial Park holiday admission $4.52 be self-directed or hosted • Admission by donation by knowledgeable museum Spadina Museum: Historic staff. Many of the sites House & Gardens offer seasonal activities and Toronto/East York 416-392-6910 special exhibits. 285 Spadina Rd Colborne Lodge [email protected]

Toronto Historic Museums For more detailed 416-392-6916 information, visit • One of Toronto’s finest 11 Colborne Lodge Dr toronto.ca/museums. Hours mansions and its restored [email protected] vary by location, phone Victorian and Edwardian ahead for details. The senior • A restored 1837 regency gardens admission prices listed do villa located in High Park • Regular admission $4.76, not include taxes. Senior • Regular admission $2.62, holiday admission $5.48 admission prices for 65+. holiday admission $4.42 Todmorden Mills Etobicoke Fort York National Heritage Site Historic Site 416-396-2819 Montgomery’s Inn 416-392-6907 67 Pottery Rd 416-394-8113 250 Fort York Blvd [email protected] 4709 Dundas St W [email protected] • A fascinating collection of [email protected] • Toronto’s birthplace and early industrial buildings in • Enjoy the hospitality of an Canada’s largest collection the Don River Valley 1847 country inn of original War of 1812 • Regular admission $2.42, • Regular admission $2.86 buildings holiday admission $3.81 • Regular admission $3.81

North York

Gibson House Museum 416-395-7432 5172 Yonge St [email protected] • An 1851 family farmhouse shows Toronto’s rural past • Regular admission $3.10

108 Services for Seniors IN TORONTO THINGS TO DO hands-on volunteer City of Toronto THINGS TO DO Volunteering opportunities in the eld of Special Events conservation 416-392-9315 olunteering toronto.ca/special_events Vcan be a Volunteer Toronto [email protected] good way to 416-961-6888 • Volunteers provide learn something new, meet 344 Bloor St W Ste 404 assistance with people and help others. volunteertoronto.ca programming and logistical We’ve included information [email protected] operations for volunteer opportunities Mon-Fri 10 am-4 pm through the City of Toronto • Website has information Live Green Toronto as well as charity sites with about available volunteer Volunteers multiple listings. positions by location, client 416-397-4838 served, activity or type of toronto.ca/livegreen organization [email protected] Altruvest Charitable • Volunteers raise awareness

Services Volunteering City of Toronto of Live Green programs and Board Match Program 3Rs Ambassador Volunteer services. Volunteers also 416-597-2293 ext 259 Program needed for the Children’s 2 Carlton St Ste 600 416-392-0118 Garden and Exploring altruvest.org toronto.ca/garbage/multi/ Toronto Programs [email protected] ambassador Mon-Fri 9 am-5 pm • See the website for [email protected] information and application • This program helps match Mon-Fri 8 am-4 pm volunteers to boards • Help neighbours in your Toronto Seniors’ Forum • Sign up online or by multi-family residential 416-392-8630 telephone building reduce, reuse and toronto.ca/seniors/ recycle seniorsforum.htm Charity Village • Registration is online torontoseniorsforum@ 905-460-9258 toronto.ca Toll free 1-800-610-8134 City of Toronto • The Toronto Seniors’ Forum 295 The West Mall Ste 118 Civic Engagement is a volunteer group that charityvillage.com toronto.ca/civic-engagement works to engage seniors in [email protected] • An opportunity to shape Toronto in the workings of • Search online for volunteer your City, participate local government opportunities by location, in changing your • Phone or email for an type of job, sector neighbourhood or serve application on its agencies, boards or Environmental Volunteer commissions Network • Visit the website to 416-661-6600 ext 5593 nd local and city-wide Toll free 1-888-872-2344 consultations 5 Shoreham Dr trca.on.ca [email protected] Mon-Fri 9 am-5 pm • Connects residents with

Services for Seniors IN TORONTO 109 TRANSPORTATION TRANSPORTATION Ontario Ministry of Accessible Parking & Public Transportation Transportation The Toronto Transit Public Transportation 416-326-123 Service Ontario Commission (TTC) provides Toll Free 1-800-267-8097 public transit in Toronto via his section presents www.mto.gov.on.ca subways, buses, LRT and Tinformation about • Eligibility for an accessible streetcars. It is also responsible how to get permits permit needs to be certi ed for Wheel-Trans, which for accessible parking, by a recognized health provides specialized door-to- public transportation practitioner door services. services, and non- pro t agencies that City of Toronto Toronto Transit Commission provide rides to seniors Transportation Services 416-393-INFO (4636) for and individuals with 311 information on fares, routes, disabilities. Toronto Ride and toronto.ca/transportation/ schedules and service Scarborough Ride offer access parking 416 539-LIFT (5438) to a network of transportation • A permit holder or driver Elevator Service Status Line cesbePrigPublic Transportation Accessible Parking agencies. operating a vehicle for the TTY 416-481-2523 purpose of transporting a ttc.ca Wheel-Trans is the main accessible permit holder • Call or visit the website provider of wheelchair who displays a valid for information about accessible transportation and accessible parking permit accessibility, routes and if you are eligible, you must is exempt from signed service disruptions book 24 hours in advance. prohibited parking areas, We provide details on how to • Reduced fare for seniors 65+ signed on-street permit • Lift- or ramp-equipped access Wheel-Trans services parking areas, signed under “Public Transportation.” buses and low-oor buses parking limits and unsigned currently serve all 170 bus maximum three-hour limit routes. Accessible buses Accessible Parking on all city streets Permits and Parking and bus stops are marked • Exemptions such as parking with the blue international Spaces on signed rush hour routes wheelchair symbol Individuals who have dif culty and parking on private walking can apply for an • The Request Stop program property or Green P parking is available to passengers Accessible Parking Permit lots apply from the Ontario Ministry travelling alone by bus • See the website for more of Transportation. For an 9 pm-5 am information and a full list of application call the Ontario • Request Stop allows any exemptions, or call 311 Ministry of Transportation, customer feeling vulnerable • To have a disabled parking download a copy from www. to get off the bus between space or sign installed near mto.gov.on.ca (see “printable regular TTC stops. Request your home call 311 to forms”) or visit any Service Stop not available on submit a service request Ontario Centre (see page 74). streetcars for safety reasons Parking regulations are • The request will be forward enforced by the City of to the Traf c Operations Toronto. For details on parking Manager in your area who exemptions for holders of will verify your information accessible parking permits visit • The address of your permit toronto.ca/transportation/ must match your place of parking or call 311. residence

110 Services for Seniors IN TORONTO TRANSPORTATION Wheel-Trans links York Region with the Canadian Red Cross Trip Reservations TTC subway system 416-236-3180 416-393-4222 • Wheelchair accessible 21 Randolph Ave RideLine Automated Touch redcross.ca Tone Service 416-397-8000 Non-profit [email protected] Priority Line 416-393-4311 transportation Mon-Fri 8:30 am-4:30 pm TTY 416-393-4555 services • Transportation for 60+ and • Customer Service and Wheel- Non-pro t community adults with disabilities Trans registration is available agencies also provide • Steeles Ave to Lake Ontario, weekdays from 8 am-4 pm transportation services Etobicoke to Scarborough/ • Call 416-393-4111 for seniors. Most can Pickering border or e-mail wheeltrans. accommodate walkers but • $5.56 to $15.34 each way [email protected] not all can take wheelchairs • All Wheel-Trans applicants and scooters. Call the agency CANES Community Care are required to attend directly to con rm information 416-743-3892 an in-person interview to about fees, applications and 135 Queen’s Plate Dr Ste 400 ulcTasotto Non-pro t Transportation Services Public Transportation determine eligibility eligibility. Agencies usually canes.on.ca require advanced notice to [email protected] GO Transit schedule rides, may charge Mon-Fri 7 am-7 pm; extended 416-869-3200 a fee, and may limit service hours for medical appointments Toll free 1-888-438-6646 to medical appointments. • Transportation to and from TTY Toll free 1-800-387-3652 Caregivers may accompany medical appointments; gotransit.com clients in many cases, and limited transportation • Regional public transportation some agencies can arrange for shopping and social service for the Greater for an escort to join riders activities for 55+; adults Toronto and Hamilton Area of who need special assistance. with physical disabilities Southern Ontario The agency transportation • Brampton, Etobicoke, • Wheelchair accessible services are organized rst Malton and Woodbridge for • The price of a trip is based by those serving the Greater destinations within the GTA on the distance travelled Toronto Area and then those • Cost based on kilometres and the passenger category serving speci c geographic and income (adult, student, senior or regions within Toronto. Two child). Frequent riders can community networks, Toronto Hemophilia Ontario buy discounted tickets and Ride and Scarborough Ride 416-924-3446 passes are also listed. Toll free 1-888-838-8846 65 Wellesley St E Ste 501 • 65+ pay half the adult GTA/all of Toronto single-ride fare hemophilia.ca Canadian Cancer Society [email protected] 416-480-7901 Mon-Sun 8 am-5 pm VIVA/York Region Transit 55 St. Clair Ave W Ste 150 905-762-2100 • Parking and transportation cancer.ca Toll free 1-866-668-3978 vouchers for persons [email protected] TTY 905-881-5167 with hemophilia, Von Mon-Fri 8 am-4 pm TTY Toll free 1-866-276-7478 Willebrand’s disorder or • Volunteer drivers provide yrt.ca related bleeding disorders transportation to cancer • Connects Markham, • Call for fee treatment appointments Richmond Hill, Vaughan, • Free Aurora and Newmarket and

Services for Seniors IN TORONTO 111 with their caregivers boundaries of North York, St to Victoria Park Ave Yonge required disabilities to Victoria Bayview Ave Ave, (for East York Park Ave E Eglinton Ave residents); to Lake Ontario, Victoria www.betterlivinghealth.org [email protected] Mon-Fri 7:30 am-8:30 pm Sat 8 am-4 pm • 55+ persons with dementia to southern Ave • Sheppard • Five business days notice Call-A-Service Inc./Harmony for Seniors Hall Centre 416-752-8868 2 Gower St call-a-service.com [email protected] Mon-Fri 7 am-5 pm First pick up is at 7:30 am • 60+ and adults with E to Danforth • Eglinton Ave [email protected] Better Living Health and Community Services 416-447-7244 1 Overland Dr torontoride.ca The fee for a ride is based on based on a ride is fee for The up to a maximum distance Generally, each way. of $17 for needs an escort if a client one escort travels the ride, of charge. Check with free the agency for exceptions. charged are Additional escorts the client. the same rate as Ride (administration) Toronto 416-481-5250 2nd Fl 140 Merton St to medical appointments to medical appointments veterans for eligible war or and their dependants criteria may survivors; other apply Toronto Ride Toronto Ride is a network Toronto of 13 agencies providing transportation services to clients that live within the If an agency area. agency’s ful ll a ride request, can’t it is sent to all the other partners to complete it, when possible. This service assisted door-to-door provides transportation for frail seniors and adults with disabilities unable to use public who are transit, may not qualify for can enter and Wheel-Trans, exit the vehicles with limited assistance and have foldable walkers or wheel-chairs, if needed. The service can be used to go to medical appointments, grocery shopping, visiting friends or attending community See the listings programs. below for some restrictions. Register with your local Ride agency and book Toronto with them. your requests veterans.gc.ca [email protected] pm Mon-Fri 8:30 am-4:30 assistance • Transportation • Free Veterans Affairs, Canada Canada Affairs, Veterans 1-866-522-2122 free Toll (English) 1-866-522-2022 free Toll (French) TTY 1-800-567-5803 free Toll IN TORONTO

appointments for 55+ of Aboriginal ancestry accessible buses for people with disabilities or residing in institutions appointment and emergency community support for those who self-identify as Métis Transportation Transportation Services Non-profit Non-profit TRANSPORTATION Services for Seniors [email protected] Mon-Fri 8:30 am-4:30 pm to medical • Transportation • Free ncct.on.ca Native Canadian Centre of Native Canadian Centre Toronto 416-964-9087 16 Spadina Rd www.marchofdimes.ca [email protected] 10 Overlea Blvd Mon-Fri 9 am-4:30 pm wheelchair using trips Group • • Call for fees MOD Mobility 416-391-2937 metisnation.org [email protected] pm Mon-Fri 8:30 am-4:30 to medical • Transportation • Free Metis Nation of Ontario, of Ontario, Metis Nation Health and Wellness Branch ext 105 416-977-9881 1-888-466-6684 free Toll 75 Sherbourne St Ste 311

TRANSPORTATION Non-pro t Transportation Services 112 TRANSPORTATION Non-pro t Transportation Services 113 IN TORONTO impairment and/or physical disability and caregivers St to Yonge Roncesvalles Ave physically who are caregiver convalescing, have frail, are physical and/or mental health challenges, have disease and/or Alzheimer’s dementia St to Dufferin W, Clair Ave Spadina Rd or chronic disability or chronic to those who require transfer lifting and cannot a independently from wheelchair Bathurst St to Bayview Ave stchrishouse.org [email protected] Mon-Fri 8:30 am-4:30 pm • Frail 55+ with a cognitive • Bloor St to Lake Ontario, Services for St. Clair West Seniors 416-787-2114 W Ste 202 2562 Eglinton Ave servicesforseniors.ca [email protected] Mon-Fri 8 am-5 pm • 55+ and for those with a W to St. Ave • Lawrence • Not wheelchair accessible SPRINT 416-481-6411 St 2nd Fl 140 Merton sprint-homecare.ca [email protected] pm Mon-Fri 8:30 am-4:30 with an acute • 55+ or adults not available • The service is St, • Hwy 401 to Bloor St. Christopher House 416-532-4828 248 Ossington Ave Services for Seniors disabilities who nd it to use public dif cult transportation to Roncesvalles Ave Bathurst St disabilities or dementia and their caregivers appointments, shopping and social activities to Ontario, Coxwell Ave Victoria Park Ave dementia and disabled dementia and disabled Pkwy St to Don Valley Yonge silvercircle.ca [email protected] Mon-Fri 9 am-4:30 pm • 55+ and adults with to Bloor St, • St. Clair Ave neighbourhoodlink.org [email protected] Mon-Fri 8:30 am-4 pm • 55+ and adults with for medical • Transportation to Lake • Danforth Ave Toronto West Silver Circle, Support Services 416-653-3535 St 80 Ward midtoronto.com [email protected] am-4 pm Mon-Thurs 8:30 Fri 8:30 am-3 pm with • 55+ and persons Lake Ontario, • CPR tracks to available • Financial subsidies Neighbourhood Link Community Services 416-691-7407 3036 Danforth Ave Mid-Toronto Community Community Mid-Toronto Inc. Services 416-962-9449 Carlton St 188 & 192 disabilities, persons who are disabilities, persons who are ill or convalescing chronically to Bloor St and Jane St, St and Eglinton Ave Dufferin Rd to Hwy 401 and Weston 8:30 am -4 pm Mill Rd to Scarlett Rd dining and group Program, shopping $7 group disabilities, dementia or who frail or isolated are Toronto Western, North Western, Toronto General, Scarborough York Valley Grace and Rouge Health System Park Ave to Kennedy Rd to Kennedy Ave Park Scarborough (for Southwest areas Other residents). to Hwy 401 covered: Ave Blvd, Spadina Lakeshore to Markham Rd [email protected] Mon-Fri 8 am-6 pm • 55+ and adults with physical and Scarlett• Eglinton Ave Rd • Call Intake Mon-Fri humberseniors.org Humber Community Seniors’ Services 416-249-7946 Rd 1167 Weston • Steeles Ave to Lake Ontario, • Steeles Ave • Roundtrip to Adult Day esssupportservices.ca [email protected] Mon-Fri 6 am-8 pm; based on availability driver’s • 55+ and those with physical ESS Support Services 416-243-0127 W Ave 2245 Lawrence • Will also go to hospitals: with dementia and their and dementia with caregivers eastern to limits Scarborough Rd Markham shopping appointments and excursions dementia and their caregivers to 401, Victoria Park Ave Kennedy Rd appointments, shopping at and Adult Day Program the Centre disabilities, people with dementia accompanied by their caregivers Bathurst St to Markham Rd other transportation fee by kilometre • Hwy 401 to Lake Ontario,• Hwy 401 for medical • Transportation Seniors and Care rst Community Services Association 416-502-2323 Ste 501 3601 Victoria Park Ave splc.ca [email protected] Mon-Fri 9 am-5 pm • 55+ with disability or E to Hwy • Steeles Ave for medical • Transportation care rstseniors.com info@care rstseniors.com Mon-Fri 9 am-5 pm • 55+ and individuals with • Elgin Mills St to Steeles Ave, • Medical appointments free, Centre L’Amoreaux St. Paul’s 416-493-3333 E 3333 Finch Ave Lakeshore Blvd E, Don Valley Valley E, Don Blvd Lakeshore Coxwell Ave Pkwy to with disabilities, people schcontario.ca for Centre Scarborough Health Communities 416-847-4125 (other transportation) 629 Markham Rd Unit 2 schcontario.ca [email protected] Mon-Fri 8 am-5 pm • 55+ and individuals Scarborough Ride Scarborough Ride is a network Scarborough providing of four agencies assisted door-to-door seniors transportation for disabilities and adults with and who live in Scarborough appointments attend medical If an agency in Scarborough. ful ll a ride request, can’t it is sent to all the other partners to complete it, when possible. Fee is $10 round Contact trip in Scarborough. Ride directly Scarborough and to schedule to register transportation to medical appointments. For other transportation needs such as shopping, agency or social outings, programs see the list of member agencies for details and contact information. Ride Scarborough for Centre Scarborough Healthy Communities (lead agency) 416-847-4146 (medical appointments) IN TORONTO

Ave, Bayview Ave to Victoria Bayview Ave Ave, to Danforth Ave Park Ave; disabilities, individuals with dementia and caregivers Ontario, Victoria Park Ave to Ontario, Victoria Park Ave Kennedy Rd disabilities boundaries of North York, York, boundaries of North to Victoria Park Bayview Ave Ave on sliding scale or mental disabilities Transportation Transportation Services Non-profit Non-profit TRANSPORTATION Services for Seniors • Eglinton Ave E to Danforth • Eglinton Ave [email protected] Mon-Fri 9 am-5 pm • 59+ or those with woodgreen.org WoodGreen Community WoodGreen Services 416-645-6000 Ste 100 815 Danforth Ave • Eglinton Ave E to Lake • Eglinton Ave • Not wheelchair accessible wardenwoods.com [email protected] Mon-Fri 9 am-4:30 pm • 55+ and adults with Warden Woods Community Woods Warden Centre 416-694-1138 63 Mack Ave • Sheppard Ave to southern Ave • Sheppard • Escort services costs based storefronthumber.ca [email protected] pm Mon-Fri 8:30 am-4:30 with physical • 65+ and adults Storefront Humber Storefront 416-259-4207 Blvd W 2445 Lakeshore

TRANSPORTATION Non-pro t Transportation Services 114 TRANSPORTATION Non-pro t Transportation Services 115 IN TORONTO Services for Seniors activities, not medical appointments Keele St to W, Eglinton Ave Kipling Ave physical disabilities Victoria Park Ave to Port to Port Victoria Ave Park Union Rd appointments and shopping chronically ill adults and chronically and people with dementia their caregivers • Transportation for social • Transportation • Wilson Rd to Ave/Albion • Fees apply [email protected] Mon-Fri 8:30 am-4 pm • 55+ and adults with minor yorkwestactivelivingcentre.ca York Active Living West York Centre 416-245-4395 Rd 1901 Weston • Steeles Ave to Lake Ontario, to Lake Ontario, • Steeles Ave for medical • Transportation • Not wheelchair accessible tcare.ca [email protected] pm Mon-Fri 8:30am-4:30 disabilities, • 55+, adults with TransCare Community Community TransCare Services Support ext 228 416-750-9885 Ave 1045 McNicoll SERVICES FOR SENIORS INDEX Cooling Centres, see Heat F Index Alerts ...... 20 Family law, Consumer Affairs, see Legal Clinics ...... 68 A see Complaints ...... 64 Financial assistance, Abuse, elder ...... 6-7 Consumer protection, see Bene ts and Income Accessible parking ...... 110 ...... see Fraud 65 Programs ...... 58-60 Activities, Counselling/family services Financial Literacy, see Things to Do .....78-109 ...... 16-17 see Budgeting ...... 61-62 see also Community Centres Crisis and Emergency ...... 4 Fitness, see Community ...... 96-107 See also Crisis under Health Centres ...... 96-107 see also Libraries ...... 85-93 ...... 8 Food, see Meals ...... 31-39 see also Volunteering ...109 See also Mental Health and Food Banks ...... 32-33 Addictions, and mental health Addictions ...... 40-41 Fraud ...... 65 ...... 40-44 See also Hospitals ...... 22-27 Friendly Visiting ...... 94-95 Adult Day Programs .....78-84 Advocacy, D G see Complaints ...... 63-64 Day Programs, Adult ....78-84 Gambling, problem ...... 42 see also Advocacy Centre Dental ...... 18-19 General Information and for the Elderly ...... 70 Dining, group ...... 34-37 Referral ...... 5 Assistive Devices ...... 12-13 Discharge, from hospital ...26 See also General See also Home Supports Information and Referral, B ...... 22-26 Health and Wellness ...... 11 Bed bugs ...... 14 Drivers, over 80 ...... 73 Mental Health and Bene ts and Income Drug and Alcohol Helpline ..5 Addictions ...... 41-42 programs ...... 58-60 Duty Counsel, H Budgeting ...... 61-62 see Legal Clinics ...... 78 Heat Alerts ...... 20 C E Health ...... 8-44 Canada Pension Plan Education and Employment Assistive Devices ...... 12-13 (CPP) ...... 58-59 ...... 76-77 Bed Bugs ...... 14 Complaints ...... 63-64 Emergency, see In Case of Community Hubs ...... 15 Community Care Access Emergency Form ...... 9-10 Counselling ...... 16-17 Centre (CCAC) ...... 5, 11 Emergency Shelter ...... 4 Crisis and Emergency Community Centres ...96-107 Employment Centres ...... 76 information ...... 8-10 Community Hubs ...... 15 Entertainment, Dental Clinics ...... 18-19 Community Kitchens ....31-32 see Things to Do .....78-109 General Information and Community Legal Eviction, see Eviction Referral ...... 11 Clinics ...... 69-71 Prevention and Housing Hoarding ...... 21 Community Navigation Access Help Programs ...... 45-46 Home Supports ...... 22-26 Program (CNAP) ...... 5, 11 Exercise, see Community Hospitals, Cooking, see Community Centres ...... 96-107 hospital discharge .....26-27 Kitchens ...... 31-32 Meals ...... 32-39

116 Services for Seniors IN TORONTO Medication ...... 39 L O INDEX Mental Health and Learning, see Education 76-77 Old Age Security ...... 59 Addictions ...... 40-44 See also Libraries ...... 85 Ombudsman/complaints Hoarding ...... 21 Legal Service and ...... 63-64 Home care, see Home ...... Clinics 67-71 Ontario Disability Support Supports ...... 22-26 Community Legal Clinics Program (ODSP) ...... 59-60 Home Library Service ...... 85 ...... 69-71 Ontario Drug Bene t Program Home Maintenance and Snow Duty Counsel ...... 68 ...... 39 Removal ...... 54-55 Family Law ...... 68 Ontario Guaranteed Annual Home Safety ...... 53 Immigration and Income System (GAINS) ..59 House calls ...... 11 Refugee Law ...... 68 Ontario Works (OW) ....60-61 Housing ...... 45-57 Legal Aid ...... 67 P Co-op and Non-pro t Libraries ...... 85-93 Palliative Care ...... 28-30 Housing ...... 49-52 Long-Term Care Homes .....48 Personal supports, Eviction Prevention see Home Care ...... 22-26 and Housing Help M Programs ...... 45-46 Meals ...... 30-39 Phone checks, see Friendly Visiting ...94-95 Home Renovation Community Gardens ...... 30 Power of Attorney ...... 72 Tax Credit ...... 57 Community Kitchens .31-32 Home Safety ...... 53 Food Banks ...... 32-33 R Housing Access and Meals on Wheels ...... 33-34 Recreation, see Community Applications ...... 47-48 Group Dining ...... 34-38 Centres ...... 96-107 Tenant Complaints and Nutritional Counselling Rent Bank, Concerns ...... 46 ...... 38-39 see Housing Help ...... 45 Utility, Property Tax Mental Health and Addictions Retirement Homes ...... 48 and Home Renovation ...... 40-44 Assistance ...... 56-57 S Crisis Lines and Services Safety, at Home ...... 53 Hospitals, hospital discharge ...... 40-41 ...... 26-27 Scams, see Fraud ...... 65 General Information and Seniors Crisis Access Line Hospice Programs ...... 28-30 Referral ...... 41-42 ...... 4, 6, 21, 40 Problem Gambling ...... 42 I Seniors Safety Line ...... 4, 6 Outreach and Case Income tax ...... 66 Service Canada ...... 73-74 Management ...... 42-44 Income Programs, Service Ontario ...... 74 Counselling ...... 16-17 Bene ts ...... 58-60 School, see Education ..76-77 Medication ...... 39-40 J Snow Removal, Jobs search, see Employment N Home Maintenance ...54-55 Centres 76 Nursing homes, see Long- Subsidized housing, Term Care Homes ...... 48 see Housing Access Nutritional Counselling 38-39 and Applications ...... 47-48 Support groups, see Counselling ...... 16-17

Services for Seniors IN TORONTO 117 SERVICES FOR SENIORS INDEX Index

T Tax, relief for property tax .56 Tax, income tax clinics ...... 66 Tax, savings for seniors ...... 66 Tenant Concerns and Complaints ...... 46 Toronto Historic Museums ...... 108 Toronto Transit Commission (TTC) ...... 110-111 Transportation, Public ...... 110-111 Transportation, ...... Non-pro t 111-115 Trusteeship ...... 62 U Utility Bills, help to pay ...... 56 W Wandering Persons Registry 4 Wheel-Trans ...... 111 V Veterans ...... 17, 22, 75 Volunteering ...... 109 Y Yard Work, Home Maintenance and Snow Removal ...... 54-55

118 Services for Seniors IN TORONTO NOTES

Services for Seniors IN TORONTO 119 NOTES

120 Services for Seniors IN TORONTO elder abuse | home care | benefit programs | friendly visiting

assistive devices | hospital discharge | group dining

fitness and exercise | medication | family counselling

crisis services | eviction prevention | housing help home safety | fraud | power of attorney | adult day programs