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Newsletter Update www.racecourseassociation.co.uk November 2018 November updatenewsletter CONTENTS Welcome 03 Showcase & Awards 2018 05 5 Did You Know ... 09 Racecourse Grounstaff Courses 09 Badges & Pass 2018 10 Racegoers Club 11 Five Minutes of Fame 13 Racing Foundation 14 Racing to School 15 Racing Together 16 Racehorse Owners Assoc. 17 The Thoroughbred Club 18 Thoroughbred Breeders Assoc. 18 Careers in Racing 19 Watt Fences 21 Duralock 22 Careers Overview Seminars 23 Job Board 24 Diary Dates / Contributors / 27 Staff Contact List 11 15 18 2 | RCA Update Newsletter 2018 Back to content page WELCOMEWords by Paul Swain our sincere congratulations to all of our Away from Showcase, it is a tale of two finalists, winners and champions and Matts at the RCA. Whilst we welcomed our thanks to headline partners Moët Matt Jones to the team as Brand & Hennessy, Racing Breaks, Racing Post & Experience Executive, it’s with a heavy Great British Racing. heart we say goodbye to Matt Taylor who has taken up an exciting new The ethos of the event has always career path at Perth Racecourse as been excellence and innovation and Racing Manager/Trainee Clerk of the throughout our seminar these themes Course. Matt has been with us for just were evident in abundance. Each of over two years since joining from the our speakers brought something BHA Graduate Scheme and has rapidly different to the event as we explored become an integral member of the the ‘Racecourse 360’. A highlight team working alongside Holly in the was seeing Beverley Racecourse’s Racecourse Services team and bringing presentation interpreted with live the PASS system to life. He will be sign language by the British Deaf missed by all of us and I’m sure he will Association as our delegates were be a huge success at Perth. given quick wins in how to make racing more accessible—did you know sign The final word must go back to language was the 4th most used Showcase and our Racegoers Club language in Britain? #ChallengeKirby. In very different The champagne was styles, Hamilton Park’s Operations Two champions were crowned on the Manager John Currie and Pontefract’s flowing at Aintree as night—Warwick in the Racecourse Management Assistant George Groundstaff Awards and Hamilton we crowned our new Chaloner took home the prize. To see Park in the Showcase Awards. It a Royal Ascot winning jockey (George, Showcase Champions was a fantastic moment as both not John) in the saddle showing us were confirmed and it was clear to What a whirlwind of a month! Much how it was done was inspirational all in attendance how much these of November has been taken by the and demonstrated serious skill. It’s accolades mean to the teams involved. final preparations for the Showcase & wonderful that we’re able to welcome These reactions, as well as sharing Awards and of course the big day itself. people from across the racing industry best practice, are the reasons why You will read much more about the to the racecourse family and see their Showcase exists and why each year the event later in the edition, but first and careers develop. Thanks George! foremost the RCA would like to extend RCA strives to improve the event. Hamilton Park’s John Currie and Pontefract’s George Chaloner took home the prize of Racegoers Club #ChallengeKirby. 3 | RCA Update Newsletter 2018 Back to content page NEWS FROM THE RCA The latest from the RCA, the Showcase Winners and Finalists and the Racegoers Club. 4 | RCA Update Newsletter 2018 Back to content page NEW ENTRANTS TO THE SHOWCASE HALL OF FAME Following a year of voting by ROA for their wonderful efforts in this space. at the Showcase & Awards. Warwick members, the judges had the final say Racecourse was crowned overall The Digital & Social Media Excellence in the Owners Experience category and Groundstaff Champion, beating Ascot Award was reclaimed by Ascot thanks crowned Wetherby the best in class for (dual purpose) and Great Yarmouth Hamilton Park Racecourse crowned Showcase Champion for 2018 at the ninth to their new mobile-first website which 2018. (flat) whom were already winners in their revolutionised the customer journey annual RCA Showcase & Awards respective categories. In just the second running of the Love and resulted in a greater yield from of the Sport Award, Sandown Park’s online purchases. RCA Chairman Maggie Carver attempt to bring two racedays to their commented "I'm absolutely thrilled for For just the second time in the history racegoers with the Tingle Creek/Becher the team at Hamilton Park on being special event and drive both ticket sales of the Showcase & Awards, the Chase double-header was a hit with the crowned Showcase Champion. This and charity awareness. judges exercised their right to award judging panel who praised the concept accolade is reserved for a very select the Outstanding Initiative Award for Always a popular category, Operational of giving two important races in the number of racecourses who have a submission which transcended Excellence was awarded to Royal jump season their rightful attention. demonstrated brilliance in providing categories and was deserved of Windsor on account of the exceptional a fantastic experience for racegoers Uttoxeter’s powerful submission individual praise. Beverley’s Sign results gained from their re-imagined across the season.” Monday night series. To demonstrate around prostate cancer awareness and Language Raceday was heralded as the depth of quality in this category, prevention claimed the Community & something all racecourses should take "The foundations of our Showcase & Goodwood and Newbury were Corporate Social Responsibility Award, note of for its inclusiveness and ability Awards, excellence and innovation, were presented with Highly Commended with 75 lives being potentially saved with to genuinely change their raceday on show amongst all of our Finalists and awards for the Richmond Enclosure early warnings given after attending the experience for customers hard of the eventual winners. The competition redevelopment and Owners’ Club racecourse clinic. Aintree, looking to win hearing. in 2018 was as fierce as ever, and this award for an unprecedented fourth our winners have shown exceptional respectively. The Racecourse Groundstaff Awards, time in succession, and Ascot were commitment to delivering outstanding sponsored by Pitchare, Watt Fences Cheltenham’s new pan-Asian concept awarded Highly Commended accolades customer experiences.” restaurant Theatre @ The Festival was and Fornells, come to their climax a hit with the judges, who praised its bold direction and fantastic customer feedback as the winner in the Food & Beverage category. Hamilton Park receive their inaugural Showcase Champion Award Held this year at Aintree Racecourse, work and development as an integral the Showcase & Awards, partnered by member of the Fakenham team. Moët Hennessy, Racing Breaks, Racing Cartmel Racecourse collected the Post and Great British Racing (GBR), Racing Post Readers’ Award, the only celebrate excellence and innovation in Award to be nominated by racegoers. racecourse customer experience. Cartmel’s excellent customer service As well as being named overall was recognised with the racecourse Showcase Champion, Hamilton Park receiving over 300 submissions in also claimed the #TopSpot Award for addition to the winning one. their innovative elevators which are Bath’s Kids Takeover Racing raceday designed to replicate starting stalls, suitably impressed the judges in the giving racegoers a truly immersive Events category with its innovative experience as they enter the racecourse approach in handing over the reins grandstand. for the day to junior racegoers. Royal Across a sparkling awards night there Windsor was also rewarded with a Highly were a total of 15 awards handed out. Commended award in this category for their Choc ‘n’ Awe Willy Wonka-inspired Beginning the night, the two awards for firework show. individuals were presented. The Neil Wyatt Lifetime Achievement Award was The 2018 Best Campaign Award was given to Richard Osgood of Newbury won by Goodwood for the supporting Racecourse on account of his 40 years campaign behind the Magnolia Cup at of service to the Berkshire course. Trudi this year’s Qatar Goodwood Festival. Moulton of Fakenham was honoured The judges were delighted by the with the RCA Outstanding Achievement emphasis placed on the competitors Award for her continued excellent and their stories to help narrate this Goodwood claim the Best Campaign Award Jo Hall and the Bath Team receive the Events Award from Sam Quek MBE and Katie Walsh 5 | RCA Update Newsletter 2018 Back to content page 6 | RCA Update Newsletter 2018 Back to content page Owners' Experience Winners - Wetherby The RaceTech Champagne Reception Community & CSR Winners - Uttoxeter The Ponte Ladies Operational Execellence Winners - Royal Windsor Neil Wyatt Lifetime Achievement - Richard Osgood Stephen Atkin receives his lifetime RCA Badges Jockey Club London guests enjoying the evening Outstanding Iniatiative Winners - Beverley Racing Post Readers' Winners - Cartmel Groundstaff Champions - Warwick Vicky Gosling OBE & GBR Chairman Tony Langham 7 | RCA Update Newsletter 2018 Back to content page 8 | RCA Update Newsletter 2018 Back to content page DID YOU KNOW... Did you know that in addition to our at Doncaster Racecourse on Tuesday 5 Group, and will focus on the themes of annual marquee event, The Showcase and Wednesday 6 February 2019. Taking care of your Team; Taking care & Awards, the RCA hosts a wide range of your customers; and
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