Classification: Confidential
National Bus Strategy
HATF SIG 7 July 2021 – thoughts so far Classification: Confidential Classification: Confidential
How can Heathrow help?
• Heathrow intends to reintroduce a number of measures in 2022 to encourage a greater shift to sustainable travel (the scale and scope will be dependent upon how the airport recovers). The National Bus Strategy is perfect timing to work together to deliver significant improvements. Heathrow is also an important hub for PT from all directions
• Heathrow’s economic importance to the UK could generate a higher level of interest within Government for supporting BSIPs from neighbouring local authorities
• It might be possible for Heathrow to secure additional funding from DfT to support collaboration between neighbouring local authorities. The airport is a major travel to work area for all the surrounding local authorities
• The Heathrow Local Recovery Forum (chaired by Lord David Blunkett) could be a high- profile supporter of BSIPs, as buses are essential for many people to access jobs
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Key elements of Local Bus Service Improvement Plans
1. Timetables 2. Routes
3. Ticketing
4. Marketing/Branding
5. Bus Priority
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Timetables
Services to Heathrow should feature the following: • First arrival at the airport before 04:15 every day • Last departure from the airport after 23:30 every day • Consistent first/last journeys on all days of the week
Almost 90% of colleagues work non-standard shift patterns outside conventional hours (9-5)
Buses can strategically support colleagues accessing the airport, offering valid PT alternatives to car usage
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Timetables
Currently not early enough: Currently not late enough:
• 4 • 4 • 7 (Britwell – Slough section) • 8 • 8 • 278 • 278 • 442 • 442 • 555 • 555 (Hersham – Sunbury) • 703 • 703 • 724 • 724 • RA2 • A10 • X70 • RA1 • RA2 • U3 • X26 • X70 Classification: Confidential Classification: Confidential
Routes
• How can bus services to Heathrow meet the airport’s requirements, whilst also delivering the Government’s aspirations for frequent turn-up-and-go timetables? • How can routes to Heathrow feel coordinated with local bus networks, when they often travel long distances across several local authority areas? • How can duplicated service numbers be avoided, especially on the long distance services?
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Limited stop network
• Longer distance routes (green lines on the map) could be overlayed on to local bus networks • These could complement local bus networks, whilst providing more appropriate airport-style services (e.g. air- conditioning and more space for luggage) • They could operate at more realistic frequencies, thus saving significant cost compared with turn-up-and-go times. • Ability to number in a separate series, reducing the risk of clashing with route numbers across all local bus networks. • Different fares to support higher costs. Classification: Confidential Classification: Confidential
Local networks
• For the areas closest to Heathrow, the local network could be designed around a high frequency service to the airport • Other services could feed in to this high frequency service at key interchanges • These high frequency services could form the basis of future BRT schemes, operated with electric vehicles and using opportunity charging
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Ticketing
• Multi-operator ticketing – to increase choice • SMART zones? Interlink sectors? Acorn areas? Use a series of zones to keep day/week caps lower for those remaining in just one zone. • Contactless on all buses (with financial incentives to switch) • Easy to understand zonal boundaries, or different fares depending on the type of service (e.g. £4 daily cap on a local bus network, but this rises to £5.50 once a journey on a long distance service is made). • Good value for money season/multi-buy tickets • Significantly discounted ‘season’ ticketing for Heathrow colleagues. We know from experience that this can be self-financing through increased sales.
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Marketing / Branding
Use the Green Line brand for the limited stop network to Heathrow? Green Line routes could be the first ones to receive investment across all local authorities, and therefore show a coordinated start. For example: • Improved waiting facilities including bus shelters, comprehensive information, RTPI displays and cycle storage • Increased frequency • Earlier and later journeys • large luggage racks on board and possibly cycle storage • First to receive zero-emission vehicles
Classification: Confidential Classification: Confidential
Marketing / Branding
• Standardise on e-Paper displays at stops across all local authorities, to enable real time information including disruptions (e.g. “stop closed – please wait at point x) • Heathrow can look at matching this at the airport, by working with TfL (who have also experimented with this technology)
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Bus priority measures
Boris Johnson
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Taplow
• Space for a new westbound bus lane approaching Maidenhead Bridge.
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Ashford Hospital Classification: Confidential Classification: Confidential
Maidenhead
New eastbound bus lane on Bridge Road, approaching the lane merge.
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Slough
Ban right turn in to Lynwood Avenue. Remove chevrons and extend bus lane.
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Staines
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Langley
Eastbound bus priority approaching M4 Junction 5
Classification: Confidential Classification: Internal
July 2021 Heathrow Sustainable Travel Zone – Initial Proposals Classification: Internal What outcomes does Heathrow want to achieve?
1. To reduce the number of colleagues driving to, and around, the airport and encourage colleagues to travel by public transport and active travel (cycling and walking) realising congestion and air quality benefits
2. The STZ also provides an opportunity to provide better travel options to our local communities, many of whom are Team Heathrow colleagues, for journeys to work or for leisure, providing wider sustainability benefits Classification: Internal
Built using five design principles
With input from stakeholders we identified five key design principles which have been considered in the development of these initial proposals:
1 Data Led
2 Effective in delivering mode shift and resulting environmental benefits
3 Scalable
4 Easy to use
5 Equitable
These have informed a set of initial proposals which we will share with relevant stakeholders in July, and ask for feedback. These initial proposals are subject to budget being made available and negotiations with partner organisations. Classification: Internal
Start with “Quick Wins”
With limited investment for 2022 our priority is to focus initially on areas where most colleagues live, providing a range of support to encourage colleagues to use public transport, walking and cycling.
More than one third of colleagues live within 15 postcode areas close to the airport and these will form our initial focus:
% of all TH colleagues
Hounslow Area (TW3, TW4, TW5) 9% Hayes and Harlington (UB3, UB4) 7% Southall Area (UB1, UB2) 5% Slough, Cippenham and Langley (S1, S3) 4% We will also reintroduce the ability for Feltham and Hanworth (TW13, TW14) 4% colleagues to travel free around the airport West Drayton and Uxbridge (UB7, UB8) 3% campus to reduce the number of colleagues travelling by car during the working Ashford, Stanwell and Stanwell Moor (TW15, TW19) 3% day. Classification: Internal
Prioritise based on mode of travel to work
Postcode % of all Public Car Driver Car driver Car Bike Walk colleagues Transport alone Passenger TW15, TW19 3% 20% 56% 45% 10% 3% 2%
SL1, SL3 4% 21% 56% 37% 13% 4% 1%
TW13, TW14 4% 30% 37% 26% 9% 5% 3%
UB7, UB8 3% 37% 37% 25% 10% 5% 4%
UB1, UB2 5% 30% 39% 23% 13% 2% 2% UB3, UB4 7% 33% 38% 24% 12% 4% 3%
TW3, TW4, TW5 9% 36% 33% 20% 14% 3% 2%
Average 30% 42% 29% 11% 4% 2% Sustainable Travel Zone Interventions
We will serve those colleagues using a prioritised list of interventions:
• Priority 1 – ensure existing public transport operates at the times required by all colleagues • Priority 2 – improve active travel solutions for those living close enough to walk or cycle • Priority 3 – campus connectivity (to support travel during the working day and also for first mile / last mile) • Priority 4 – discounted travel • Priority 5 – new or significantly improved services
Note – it is recognised that discounted travel could normally have a greater effect than some other measures, such as very early morning journeys. However, new users will soon identify these shortcomings if they are not delivered. Classification: Internal 1. Colleague Travel from Ashford, Stanwell and Stanwell Moor
Current Travel to work patterns 3% of all colleagues working at Heathrow live in these TW15 and TW19
Public Car Car driver Car Postcode Transport Driver alone Passenger Bike Walk
TW15, TW19 20% 56% 45% 10% 3% 2%
How will the new Sustainable Travel Zone support colleagues from Ashford, Stanwell and Stanwell Moor? • Restore the frequency of route 8 • Reintroduce very early and late journeys on route 442 • Increase the frequency of route 555 between Sunbury and Hatton Cross, with a new later journey as far as Sunbury • Negotiate ticket discounts • Improve walking / cycling around the south of the airport Classification: Internal
Helping Tony travel to work from TW19
• Tony works for British Airways based at Terminal 3. He has worked at Heathrow for 10 years. He starts work at 8am and finishes at 5pm. • He drives because it is convenient, cheaper, it is easy to park and there are no affordable alternatives. • Tony would consider using public transport if there was longer operating hours, more direct and more frequent services and discounted travel available. • Tony would consider cycling to work if there were safer routes, secure parking, showers and lockers available.
How will the STZ support Tony in their journey to work? 1. Restore frequencies on bus routes 8 and 442 to Terminal 5. Free train travel from Terminal 5 to Terminal 3 is already available. 2. Reintroduce discounted bus tickets for colleagues. 3. Work with the local authorities to promote cycling along existing safe routes to Terminal 5 or Terminal 4. 4. Promote existing cycle facilities including secure cycle parking and shower facilities at Terminals 4 and 5. Classification: Internal 2. Colleague Travel from Slough, Cippenham and Langley
Current Travel to work patterns • 4% of all colleagues working at Heathrow live in SL1 and SL3
Public Car Car driver Car Postcode Transport Driver alone Passenger Bike Walk
SL1, SL3 21% 56% 37% 13% 4% 1%
How will the new Sustainable Travel Zone support colleagues from Slough, Cippenham and Langley? • Restore the previous level of service on bus routes 4 and 7. This includes the very early morning journeys • Improved range of discounted tickets (inter-operator) • We will work with Slough Borough Council to provide an extension of their existing cycle hire scheme to Terminal 5 and Cargo area Classification: Internal
Helping Jo travel to work from SL3
• Jo works for American Airlines, based at Terminal 5. She has worked at Heathrow for 15 years. She starts work at 6.30am and finishes at 1pm. • She drives to work because it is cheaper and there are no affordable alternatives. She used to travel by bus but during the pandemic bus costs increased on that route and her work hours reduced. • She would be willing to use public transport if there were discounted tickets/ travel available. • She is not willing to consider cycling, nor car sharing due to Covid.
How will the STZ support Jo in their journey to work? • Restore the previous level of service on bus route 7. • Reintroduce discounted ticketing that can be used on all buses between SL3 and Terminal 5. • Promote cycle assistance, to help colleagues who could cycle but do not have the confidence to make the initial step alone. Classification: Internal 3. Colleague Travel from Feltham and Hanworth Current Travel to work patterns • 4% of all colleagues working at Heathrow live in TW13 and TW14
Public Car Car driver Car Postcode Transport Driver alone Passenger Bike Walk
TW13, TW14 30% 37% 26% 9% 5% 3%
How will the new Sustainable Travel Zone support colleagues from Feltham and Hanworth? • 24hr operation on route 490 (providing public transport to the south side of the airport during the night) • Free travel on the Piccadilly Line between Hatton Cross and all Heathrow terminals. This will help those walking or cycling to Hatton Cross, but also reduce journey times for some bus users Classification: Internal
Helping Nic travel to work from TW13
• Nic works for British Airways, based at Terminal 5. She has worked at Heathrow for 20 years. She starts work at 2pm and finishes at midnight. • She drives to work because it is saves time and for personal safety reasons. • Nic would consider using public transport if there were more direct bus routes and there was discounted travel/ tickets available. • She would be willing to car share if there was more preferential car parking available closer to the workplace. • She would consider cycling if there were more safer routes.
How will the STZ support Nic in their journey to work? • There is already a good bus service between TW13 and Terminal 5. A return journey is just £3.10 per day. • Other parts of TW13 have a direct bus to Hatton Cross Station, where we will introduce free travel on the Piccadilly Line to all terminals. • We will work with the local boroughs to promote cycling along existing safe routes to Terminal 5 or Hatton Cross. Classification: Internal 4. Colleague Travel from West Drayton and Uxbridge
Current Travel to work patterns • 3% of all colleagues working at Heathrow live in UB7 and UB8 Public Car Car driver Car Postcode Transport Driver alone Passenger Bike Walk
UB7, UB8 37% 37% 25% 10% 5% 4%
How will the new Sustainable Travel Zone support colleagues from West Drayton and Uxbridge? • Earlier journeys on the A10 and U3 buses will enable colleagues to reach the airport in time for all shifts • The reintroduction of route 102 between Uxbridge and Heathrow would combine with the 724 to provide a very fast service to the CTA every 30 minutes, with discounted ticketing at the same price (or even less) than the previous Heathrow Travelcard, plus incentives to try Classification: Internal
Helping Sophie travel to work from UB8
• Sophie works for Heathrow Airport Limited based at Campus Security. She has worked at Heathrow for 2 years. She starts work at 2pm and finishes at 10.30pm. • She drives to work because it is cheaper. Her partner was recently made redundant from BA meaning she now has access to the car; she used to travel by bus. • Sophie would consider using public transport if there was a timetable change which enabled an early start. • She is not willing to car share nor cycle to work.
How will the STZ support Sophie in their journey to work? • There are two direct bus routes from UB8 to the CTA that operate late enough for a 10:30 shift finish, with return travel from £3.10 per day. • We plan to introduce earlier journeys on these bus services to enable arrival times between 04:00 and 05:30, for the earliest shifts. • The journey time by car will become longer when terminal parking is no longer permitted. Classification: Internal
5. Colleague Travel from Southall Current Travel to work patterns • 5% of all colleagues working at Heathrow live in UB1 and UB2
Public Car Car driver Car Postcode Transport Driver alone Passenger Bike Walk
UB1, UB2 30% 39% 23% 13% 2% 2%
How will the new Sustainable Travel Zone support colleagues from Southall? • The Elizabeth Line will provide 6 trains per hour to Heathrow instead of the current 2. We need an earlier journey (in the form of a replacement coach), enabling colleagues to reach parts of the airport before 04:00, without the need to use two night bus services • Investigate reduced price tickets on the Elizabeth Line • Raise awareness of the Cycle Hub at Southall Railway Station, where frequent buses and trains operate to Heathrow Classification: Internal
Helping Sagar travel to work from UB1
• Sagar works for Heathrow Airport Limited, based at Terminal 5. He has worked at Heathrow for 12 years. He starts work at 5am and finishes at 3pm. • He drives to work because there are no realistic alternatives given his shift patterns, and it is the safest way. • He would be willing to use public transport if there were more frequent services and cleanliness was improved. • He is not willing to consider cycling but he would consider car sharing if he had help finding a car share partner.
How will the STZ support Sagar in their journey to work? • For many people in UB1, the smart new Elizabeth Line will become the quickest way to reach Heathrow, with 6 trains per hour instead of 2. • Earlier journey on Elizabeth Line (in the form of a coach journey). • Our intention is to negotiate a discount for train tickets. • The 482 bus fills the gap between the coach journey and the first train. • Our car sharing programme and the Way2Go App will encourage / reward car sharing. Classification: Internal 6. Colleague Travel from Hayes and Harlington
Current Travel to work patterns - 7% of all colleagues working at Heathrow live in UB3 and UB4 Public Car Car driver Car Postcode Transport Driver alone Passenger Bike Walk
UB3, UB4 33% 38% 24% 12% 4% 3%
How will the new Sustainable Travel Zone support colleagues from Hayes and Harlington? • The Elizabeth Line will provide 6 trains per hour to Heathrow instead of the current 2. We need an earlier journey (in the form of a replacement coach), enabling colleagues to reach parts of the airport before 04:00, without the need to use two night bus services. • Investigate reduced price tickets on the Elizabeth Line • Earlier morning journey on bus route 278 Classification: Internal
Helping Kristian travel to work from UB3
• Kristian works for dnata at Heathrow, based at Terminal 2. He has worked at Heathrow for 2 years. He starts work at 5am and finishes at 1.30pm. • He drives to work because it is convenient, it saves time and it is easy to park. • He would be willing to use public transport if there was more early morning service and discounted tickets. • He is also willing to consider cycling to work if there was more secure cycle storage and lockers, as well as safer routes
How will the STZ support Kristian in their journey to work? • Earlier journey on the 278 and Elizabeth Line (coach replacement) • The N140/X140 operates every 30 mins during the night and every 12 mins during the day, just £1.55 each way. If an alternative bus comes along, then changing at Harlington Corner is free. • Going home, the Elizabeth Line will be 6tph instead of current 2tph. We hope to negotiate a colleague discount for TfL trains. • Provide a safe cycle route to Terminal 2 and secure parking in early 2023. Classification: Internal
7. Colleague Travel from Hounslow Current Travel to work patterns - 9% of all colleagues working at Heathrow live in TW3, TW4 and TW5
Public Car Car driver Car Postcode Transport Driver alone Passenger Bike Walk TW3, TW4, TW5 36% 33% 20% 14% 3% 2%
How will the new Sustainable Travel Zone support colleagues from Hounslow? • We hope to work in partnership with the London Borough of Hounslow to deliver a cycle hire scheme, with docking stations at Hatton Cross Station and Cargo Centre • We propose introducing free travel on the Piccadilly Line between Hatton Cross and all Heathrow terminals. This will help those walking or cycling to Hatton Cross, but also reduce journey times for some bus users who already change buses at Hatton Cross Classification: Internal Helping Claire travel to work from Lampton (TW3) • Claire works for Cobalt, based at Terminal 2. She has worked at Heathrow for 16 years. Claire starts work at 4am and finishes at 12.30pm. • She drives to work because it saves time, it is cheaper, it is the safest way and it's easy to park. • She would be willing to use public transport if there were more discounted tickets. • She would consider cycling if there were safer routes, and more secure cycle storage and secure lockers.
How will the STZ support Claire in their journey to work? • Promote existing fares: the N9 operates every 20 mins during the night from Hounslow to CTA for £1.55. Going home, the Piccadilly Line is just £1.70. • There are some good sections of cycle path along the A30 and A4. • A safe cycle route will be provided to Terminal 2 along with secure parking in early 2023. Classification: Internal
Providing Free Travel around the airport
• Continue to provide free train travel between terminals (TfL Rail, Heathrow Express and Piccadilly Line). • Extend free train travel to include the Piccadilly Line to / from Hatton Cross Station. • Allow all colleagues to travel on car park shuttle buses. • Contribute an amount to some existing services so all colleagues can use them. This could prevent some from being withdrawn. Classification: Internal
Marketing and promotion is key
We need to ensure our new STZ is known about by all Team Heathrow colleagues. Our plans include: • Re-starting the Way2Go campaign including in terminal roadshows, posters and email • Introducing the Way2Go App to enable direct messaging to colleagues in specific locations, and incentivise them to try travelling another way • Maintaining and improving awareness of Heathrow Commuter news on our website and the Airport Community App Summary of initiatives by postcode area Top 15 postcodes Colleagues PT improvements PT discounts Active travel improvements (grouped) Frequency doubled on the 555 between Sunbury and Hatton Cross. Earlier journeys on TW15 TW19 1626 Range of discounted tickets improved Walking/cycling route improved the 442, later journeys on the 442 and 555. Restore the frequency on the 8. Restore the previous level of daytime service on Slough Cycle Hire docking stations at T5 SL3 SL1 2260 the 4 and 7. Earlier journeys on the 4, 7 and Range of discounted tickets improved and Cargo 703, later journeys on the 4 and 703.
Hounslow cycle hire docking stations at Free travel on the Piccadilly Line from TW14 TW13 2191 24hr service introduced on the 490 Hatton Cross and Cargo. Hatton Cross Walking/cycling route improved
Earlier journeys on the A10 and U3. Discounted tickets on the 102, which can UB7 UB8 1844 Reintroduction of fast 102 service between hopefully be interchangable with 724 Uxbridge and Heathrow
Negotiate a colleague discount for Cycle hub at Southall Station (London UB1 UB2 2695 Earlier Elizabeth Line journey (by coach) Elizabeth Line based on patronage Borough of Ealing initiative) increase (not HAL funded)
TW5 only - Elizabeth Line 6tph instead of Negotiate a colleague discount for UB3 UB4 3904 existing 2tph. Earlier journey (by coach). Earlier Elizabeth Line based on patronage journey on route 278 increase (not HAL funded)
Free travel on the Piccadilly Line from Hounslow cycle hire docking stations at TW5 TW3 TW4 4765 Hatton Cross Hatton Cross and Cargo Classification: Internal
Looking Ahead to 2023
Our priorities will be: • Provision of a direct cycle route into the Central Terminal Area from Q1 2023, and high quality end of trip facilities at Terminal 2 and Terminal 3
• Improvements to the airport perimeter road for cyclists • Earlier journeys on the 8, RA1, RA2, X26 and from stations on the Piccadilly Line not served by the N9. • Later journey on the RA2. • More incentives to try the alternatives to driving. • Provision of mobile Cycle Hub service to colleagues working on the southern side of the airport • Kick-start funding for a new service from Kent and an experimental DRT service (both subject to more work on understanding demand)