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Community Services Agenda - APOLOGIES Community Services Agenda - APOLOGIES NOTICE OF MEETING Notice is hereby given of the Meeting of the Community Services Committee to be held in the Council Chamber, First Floor, Civic Administration Building, 101 Esk Street, Invercargill on Tuesday 24 October at 4.00 pm His Worship the Mayor Mr T R Shadbolt JP Cr R L Abbott (Chair) Cr A J Arnold (Deputy Chair) Cr T M Biddle Cr I L Esler Cr G D Lewis Cr L F Soper Cr Rowly Currie (Environment Southland) (Total Mobility and Passenger Transport) EIRWEN HARRIS MITCHELL MANAGER, SECRETARIAL SERVICES Finance and Corporate Services Directorate Civic Administration Building ∑ 101 Esk Street ∑ Private Bag 90104 Invercargill ∑ 9840 ∑ New Zealand DX No. YA90023 ∑ Telephone 03 211 1777 ∑ Fax 03 211 1433 1 Community Services Agenda - APOLOGIES A G E N D A Page 1. APOLOGIES 2. PUBLIC FORUM 3. MONITORING OF SERVICE PERFORMANCE 3.1 LEVELS OF SERVICE 3.1.1 Community Development 3.1.2 Libraries and Archives 3.1.3 Pools 3.1.4 Housing Care Service 3.1.5 Bus and Transport 4. MONITORING OF FINANCIAL PERFORMANCE 4.1 FINANCIALS 4.1.1 Community Development 4.1.2 Libraries and Archives 4.1.3 Pools 4.1.4 Housing Care Service 4.1.5 Bus and Transport 5. DEVELOPMENT OF POLICES/BYLAW 5.1 REPORT OF THE DIRECTOR OF WORKS AND SERVICES 5.1.1 Activity Management Plans Community Development Libraries and Archives Pools Housing Care Service 5.1.2 Draft Regional Public Transport Plan 2018-2021 5.1.2.1 Appendix 1 2 Community Services Agenda - APOLOGIES 6. OTHER BUSINESS 6.1 REPORT OF THE CHIEF EXECUTIVE 6.1.1 Community Development Projects 6.1.1.1 Appendix 1 7. URGENT BUSINESS 8. PUBLIC EXCLUDED SESSION Moved, seconded that the public be excluded from the following parts of the proceedings of this meeting; namely (a) Report of the Director of Works and Services The general subject of each matter to be considered while the public is excluded, the reason for passing this resolution in relation to each matter, and the specific grounds under Section 48(1)(d) of the Local Government Official Information and Meetings Act 1987 for the passing of this resolution are as follows: General subject of Reason for passing this Ground(s) under each matter to be resolution in relation to Section 48(1) for the considered each matter passing of this resolution (a) Rejuvenating the Enable any local authority Section 7(2)(i) CBD holding the information to carry on, without prejudice or disadvantage, negotiations (including commercial and industrial negotiations). ********** 3 Community Services Agenda - MONITORING OF SERVICE PERFORMANCE TO: COMMUNITY SERVICES COMMITTEE FROM: THE DIRECTOR OF WORKS AND SERVICES MEETING DATE: TUESDAY 24 OCTOBER 2017 MONITORING OF SERVICE PERFORMANCE Report Prepared by: Melissa Short - Manager, Strategy and Policy Commentaries from individual managers SUMMARY Reporting on the Community Services levels of service measures for the period comprising 1 July 2017 to 31 August 2017. RECOMMENDATIONS It is recommended that the report be received. IMPLICATIONS 1. Has this been provided for in the Long Term Plan/Annual Plan? The report monitors performance in relation to levels of service measures identified in the Long Term Plan and the Annual Plan. 2. Is a budget amendment required? No. 3. Is this matter significant in terms of Council’s Policy on Significance? No. 4. Implications in terms of other Council Strategic Documents or Council Policy? No. 5. Have the views of affected or interested persons been obtained and is any further public consultation required? No. 6. Has the Child, Youth and Family Friendly Policy been considered? Yes. FINANCIAL IMPLICATIONS No financial implications arise from this report. 4 Community Services Agenda - MONITORING OF SERVICE PERFORMANCE COMMUNITY DEVELOPMENT 1 July 2017 to 31 August 2017 Neighbourhood Support Number of households involved in Neighbourhood Support 1,558 Number of groups involved in Neighbourhood Support 135 COMMENTARY The Neighbourhood Support programme continues to make progress connecting communities and neighbourhoods. Commentary provided by Mary Napper Manager – Community Development 5 Community Services Agenda - MONITORING OF SERVICE PERFORMANCE LIBRARIES AND ARCHIVES Graph of Library Services Borrowing Levels COMMENTARY Visitor Numbers 2016 2017 July 45,077 46,368 Total 45,077 46,368 Total Year to Date 45,077 46,368 2016 2017 August 41,541 42,345 Total 41,541 42,345 Total Year to Date 86,618 88,713 Visitor numbers show a 2.4% increase. Membership From Added July 2016 Added July 2017 Invercargill 252 250 Bluff 1 5 Other 10 12 Total 263 267 From Added August 2016 Added August 2017 Invercargill 229 203 Bluff 2 1 Other 7 5 Total 238 209 6 Community Services Agenda - MONITORING OF SERVICE PERFORMANCE Total Membership From 2016/17 2017/18 Invercargill/Bluff 484 459 Other 17 17 Total 501 476 Membership has decreased 5% with less joining in August 2017. Total Circulation All Items 2016 2017 July 55,268 55,634 Total 55,268 55,634 Total Year to Date 55,268 55,634 All Items 2016 2017 August 50,054 51,747 Total 50,054 51,747 Total Year to Date 105,322 107,381 Circulation shows a 1.9% increase. E-Book/E-Audio Circulation Statistics July 2016 July 2017 e-Books 1,359 1,323 e-Audio 182 377 Total 1,541 1,700 Total Year to Date 1,541 1,700 August 2016 August 2017 e-Books 1,397 1,437 e-Audio 250 453 Total 1,647 1,890 Total Year to Date 3,188 3,590 Total for Year 2016/17 2017/18 e-Books 2,756 2,760 e-Audio 432 830 Total 3,188 3,590 E-Book and e-Audio circulation shows a 12.6% increase. Events/Programmes/Projects Library Week 14-20 August 2017 “Celebrating You”, the public, was the theme for this year’s library week from 14-20 August. The aim of the week is to raise the profile of the library in our community and this included a number of media stories. This year there was an amnesty with funds raised going to Furever Homes. People were able to get back to using the library, particularly children, and staff also fundraised with more than $3,500 of food and donations going to Furever Homes. That was an amazing response. 7 Community Services Agenda - MONITORING OF SERVICE PERFORMANCE One of the most popular events during the week was being able to meet the animals brought in by Furever Homes volunteers on Saturday morning. The cupcake decoration on Friday afternoon and our annual dress up event, where library vouchers could be won for guessing who we were supposed to be was also popular. This was complemented by a video post compiled by our talented social media team which was enjoyed by many who viewed this on Facebook. A celebration afternoon tea was held for some of our oldest long standing library users. It was a trip down memory lane with former library staff sharing some stories and anecdotes as they remembered days in the Athenaeum and the move to Don Street. New on our list this year was a foray into Snapchat where we explored a day in the life of various staff members using this medium. This led to a 25% increase in snapchat followers and reached a significant number of new people. Other activities enjoyed during the week included a Book Quiz, won by a ‘non-library’ team; a scavenger hunt, won by one of our regulars; amazing lunchtime booktalks and our ‘design a library card’ competition. The winners were: ∑ Emilee Goper – Children’s Section ∑ Kate Johnstone – Teens Section ∑ Esther Libeau – Adults Section ∑ Maryann Darmody – Overall winner The winning design, and our new Library Card is pictured below. 8 Community Services Agenda - MONITORING OF SERVICE PERFORMANCE Māori Language Week 2017 saw Māori Language week held later in the year. The theme was Kia ora and our objective for the week was to encourage people just to give Te Reo a go. Resources were made available for download from the Library website. The social media team also created a video which was released on Facebook and YouTube. The video focused on some simple familiar and everyday phrases which anyone could easily adopt into their everyday vocabulary. Staff were also encouraged to use the phrase ‘kia ora’ when interacting with the customers. Polyfest 2017 Reports from the Murihiku Māori and Pasifika Cultural Trust saw their largest attendance of this event ever. The Invercargill City Libraries and Archives hosted and displayed artwork from a number of schools from all around Southland. The Library’s Community Connections Coordinator, Jay Coote, and Customer Experience Manager, Cynthia Smith, attended a Polyfest workshop hosted at Stadium Southland which focused on how to effectively get funding through the Creative New Zealand Arts scheme. From this workshop some ideas were sparked which could be implemented at the Invercargill Public Library in the future. Chantelle and Friends/Kath Bee Chantelle and Friends visited the Invercargill Public Library on Tuesday 2 August. This was part of her nationwide tour to celebrate the release of ‘The little green turtle and other songs for kids.’ The show included stories, sing-alongs, laughter and dancing. The inspiration for the title track for the album The Little Green Turtle came from an adventure in Hawaii, however the recording was done in Te Awamutu and illustrated by Waikato artist, Kat Merewether. Approximately 30 children attended with their parents/caregivers and a fun time was enjoyed by everyone. On Saturday 23 September author Kath Bee performed at the Invercargill Library. She is currently touring the country promoting her new book ‘Dragons under my bed’ and visiting schools as a Duffy books ambassador.
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