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1 Annual Report 2012/13 Contents OVERVIEW OF AMATOLA WATER Vision, Mission, Values and Legislative Mandate 20 Year Strategy PERFORMANCE REVIEW AT A GLANCE Chairman’s Report Chief Executive’s Report Performance Review REVIEW OF OPERATIONS Financial Sustainability Optimizing Operational Efficiencies Infrastructure Stability and Resilience Water Resources Adequacy Product Quality Leadership and Employee Development Stakeholder Management and Support Customer Satisfaction and Collaboration Community and Environmental Sustainability GOVERNANCE ANNUAL FINANCIAL STATEMENTS ANNEXURES Vision Values To be the dominant Bulk Water Service Provider in We are inspired by an unwavering commitment the Eastern Cape. to serve our stakeholders through the consistent demonstration of: Mission • Excellence Amatola Water provides sustainable bulk, quality, • Integrity and clean water to Water Service Authorities • Accountability enhancing equitable access of water services to all. • Responsibility Legislative Mandate Amatola Water was established as a water board in 1998 in terms of the Water Services Act (Act 108 of 1997). As mandated by Section 29 of the Water Services Act, Amatola Water’'s primary function is the provision of bulk water supply services of both potable and untreated water, as well as that of waste water treatment and other related services for public benefit. In addition, as stipulated under the provisions of Section 30 of the Water Services Act, the organisation also offers services in operation and maintenance of water treatment works and dams. Other key impact services include management services, project implementation, concessions and advisory services. In terms of the Public Finance Management Act (Act 1 of 1999, as ammended by Act 29 of 1999), the organisation is a Schedule 3(B) National Government Business Enterprise, Amatola Water 20 Year Strategy The year under review saw the utility developing a new strategic direction.
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