Orange Declaration on Modern Slavery and Human Trafficking - 2021
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Innovation in Loyalty and Customer Experience at Orange Belgium
CASE STUDY INNOVATION IN LOYALTY AND CUSTOMER EXPERIENCE AT ORANGE BELGIUM © 2019 Evolving Systems, Inc. Evolving Systems is a registered trademark of Evolving Systems, Inc. E: [email protected] I T: +1 303 802 1000 I F: +1 303 802 1420 Evolving Systems and Orange Belgium - for the continued management, enhancement and expansion of the customer loyalty program, Orange Thank You – has been recognized by the prestigious Total Telecoms World Communications Awards as a step forward in digital engagement. Evolving was initially selected by Orange to create a brand-new loyalty concept, provide the technical foundation, and deliver a shared new vision to enhance customer loyalty. SITUATION In 2013, Orange Belgium acknowledged a need to revitalise its approach to customer loyalty. Its existing programs weren’t delivering the desired outcomes and additionally were providing little, if any, brand differentiation. Plus, the appearance of aggressive new competitors in the market as well as regulatory changes relating to the mobile industry meant that a new approach was urgently needed to protect and improve the company’s market position. Orange’s initial objectives for its new approach included creating a single program for all markets - pre and postpaid. While addressing churn remained a primary goal, the company realised that traditional loyalty approaches had been ineffective at doing this in the past. “We knew we could make industry-standard offers like increasing megabytes” says Benoit Berthelot, Customer Engagement Manager at Orange Belgium, “but we also knew such offers were easily imitated and did little to really build strong relationships with our subscribers”. Instead, Orange wanted to “rewire” the entire customer relationship and in the process create something more emotionally engaging. -
Moldova Mobile ID Case Study, Washington, DC: World Bank License: Creative Commons Attribution 3.0 IGO (CC by 3.0 IGO)
Public Disclosure Authorized Public Disclosure Authorized Moldova Mobile ID Public Disclosure Authorized Case Study id4d.worldbank.org Public Disclosure Authorized 44540_Moldova_CVR.indd 3 5/23/19 10:49 AM © 2018 International Bank for Reconstruction and Development/The World Bank 1818 H Street, NW, Washington, D.C., 20433 Telephone: 202-473-1000; Internet: www.worldbank.org Some Rights Reserved This work is a product of the staff of The World Bank with external contributions. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of The World Bank, its Board of Executive Directors, or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. Nothing herein shall constitute or be considered to be a limitation upon or waiver of the privileges and immunities of The World Bank, or of any participating organization to which such privileges and immunities may apply, all of which are specifically reserved. Rights and Permission This work is available under the Creative Commons Attribution 3.0 IGO license (CC BY 3.0 IGO) http:// creativecommons.org/licenses/by/3.0/igo. Under the Creative Commons Attribution license, you are free to copy, distribute, transmit, and adapt this work, including for commercial purposes, under the following conditions: Attribution—Please cite the work as follows: World Bank. -
Annual Financial Statements 2020
ANNUAL FINANCIAL STATEMENTS 2020 CI FIRST ASSET EXCHANGE-TRADED FUNDS DECEMBER 31, 2020 Table of Contents Independent Auditor’s Report .............................................................................................. 1 CI First Asset 1-5 Year Laddered Government Strip Bond Index ETF .......................................... 4 CI First Asset Active Canadian Dividend ETF............................................................................... 12 CI First Asset Active Credit ETF ................................................................................................... 22 CI First Asset Active Utility & Infrastructure ETF ....................................................................... 36 CI First Asset Canadian Buyback Index ETF ................................................................................. 46 CI First Asset Canadian Convertible Bond ETF ............................................................................ 55 CI First Asset Canadian REIT ETF ................................................................................................. 66 CI First Asset CanBanc Income Class ETF.................................................................................... 76 CI First Asset Core Canadian Equity Income Class ETF ............................................................... 84 CI First Asset Energy Giants Covered Call ETF ............................................................................ 93 CI First Asset Enhanced Government Bond ETF.......................................................................... -
Mobile Data Consumption Continues to Grow – a Majority of Operators Now Rewarded with ARPU
Industry analysis #3 2019 Mobile data – first half 2019 Mobile data consumption continues to grow – a majority of operators now rewarded with ARPU Taiwan: Unlimited is so last year – Korea: 5G boosts usage Tefficient’s 24th public analysis on the development and drivers of mobile data ranks 115 operators based on average data usage per SIM, total data traffic and revenue per gigabyte in the first half of 2019. tefficient AB www.tefficient.com 5 September 2019 1 The data usage per SIM grew for all; everybody climbed our Christmas tree. More than half of the operators could turn that data usage growth into ARPU growth – for the first time a majority is in green. Read on to see who delivered on “more for more” – and who didn’t. Speaking of which, we take a closer look at the development of one of the unlimited powerhouses – Taiwan. Are people getting tired of mobile data? We also provide insight into South Korea – the world’s leading 5G market. Just how much effect did 5G have on the data usage? tefficient AB www.tefficient.com 5 September 2019 2 Fifteen operators now above 10 GB per SIM per month Figure 1 shows the average mobile data usage for 115 reporting or reported1 mobile operators globally with values for the first half of 2019 or for the full year of 2018. DNA, FI 3, AT Zain, KW Elisa, FI LMT, LV Taiwan Mobile, TW 1) FarEasTone, TW 1) Zain, BH Zain, SA Chunghwa, TW 1) *Telia, FI Jio, IN Nova, IS **Maxis, MY Tele2, LV 3, DK Celcom, MY **Digi, MY **LG Uplus, KR 1) Telenor, SE Zain, JO 3, SE Telia, DK China Unicom, CN (handset) Bite, -
Termination Rates at European Level January 2021
BoR (21) 71 Termination rates at European level January 2021 10 June 2021 BoR (21) 71 Table of contents 1. Executive Summary ........................................................................................................ 2 2. Fixed networks – voice interconnection ..................................................................... 6 2.1. Assumptions made for the benchmarking ................................................................ 6 2.2. FTR benchmark .......................................................................................................... 6 2.3. Short term evolution of fixed incumbents’ FTRs (from July 2020 to January 2021) ................................................................................................................................... 9 2.4. FTR regulatory model implemented and symmetry overview ............................... 12 2.5. Number of lines and market shares ........................................................................ 13 3. Mobile networks – voice interconnection ................................................................. 14 3.1. Assumptions made for the benchmarking .............................................................. 14 3.2. Average MTR per country: rates per voice minute (as of January 2021) ............ 15 3.3. Average MTR per operator ...................................................................................... 18 3.4. Average MTR: Time series of simple average and weighted average at European level ................................................................................................................. -
Orange Annual Report 2015
a letter from the Chairman As an immediate translation of our strategy’s key pillars, roughly JD a letter from the CEO providing a new, more personalized shop experience. Moreover, 200 million has already been invested in providing the best network and in alignment with Orange Group support, we also refreshed and in the Kingdom, which has led to the full-scale launch of our 4G relaunched the Orange brand, focusing on our customers through network, covering 82% of the local population. We also renewed commitments to availability, connectivity, adaptation and simplicity. our 2G and 3G networks, offering multiple connectivity options In the same way that we spent 2015 enriching the experience and innovative services for both individual and corporate clients, of our individual customers, we also continued to accompany while providing exceptional speed and quality. Additionally, we the transformation and growth of our enterprise customers. By inaugurated the first phase of the Regional Cable Network (RCN) forging and maintaining long-term strategic partnerships with key project. This is one of the region’s most vital telecommunications organizations across the nation, becoming a trusted partner to projects; we collaborated with a group of regional operators to additional valuable portfolios of public and private entities, such as Jordan’s recent hotels: Rotana and Ramada Dead sea; the Qatar successfully implement this massive undertaking. and United Arab Emirates’ embassies and chemical industry Our commitments were not limited to our customers, but also leaders JAFCCO (Jordan Abyad Fertilizers & Chemical Co.). targeted our internal work environment and our employees, to We look forward to providing these partners with the telecom whom we owe our success. -
Belgian Cable Observatory
Belgian Cable Observatory PRODUCED B Y IDATE O N BEHALF O F O R A N G E BELGIUM UNDER T H E ACADEMIC CONTROL OF PROF A. DE STREEL,DIRECTOR O F C R I D S , NAMUR UNIVERSITY Agenda – What are the impacts of cable opening on Belgian broadband markets so far? Cable opening scores better than copper opening in the past Price trends and competitive environment have not changed much at this stage Investments were upheld Regulatory changes have been decided recently Conclusion: Cable opening is off to an encouraging start, but it is still too early to draw definitive conclusions NGA adoption keeps increasing at a steady pace in Belgium Market shares on the Belgian Residential NGA fixed broadband Net Residential NGA lines additions per player market In number of lines In % of subscriptions Source: BIPT Source: BIPT Cable opening shows better results than copper unbundling COPPER LOCAL LOOP UNBUNDLING HAS FAILED IN BELGIUM, AS ON THE CONTRARY, AFTER ONLY TWO YEARS OF AVAILABILITY, DEMONSTRATED BY STEADILY DECREASING WHOLESALE PRODUCTS SALES BITSTREAM CABLE ADOPTION IS RAPIDLY INCREASING Sales of fully and partially unbundled lines by Proximus, 2010-2017 • Since the opening of the cable market, Orange Belgium as its main Number of lines beneficiary has gained more than 155,000 Cable subscribers in Belgium • This represents an average quarterly increase of +39% in subscribers since Q1 2016 • As a comparison, two years after the beginning of copper local loop unbundling in Belgium, the total of fully and partially unbundled copper lines activated was -
Orange Romania
Seller: .................................................... Orange TV The minimal Condition for granting the benefits of the Orange Family offer is to have at least 2 mobile voice subscriptions plus a Phone no: .................................................... third subscription for any Service (mobile or fixed voice, fixed or mobile internet, TV, Orange Smart Home) which are active and Installation address: Package Fax: .................................................... included in the current commercial offer. Street: ............................................................................ No.: ..... Bl.: ....... Sc.: ...... Ap.: ..... Locality: ...................................... If the Customer has additionally requested a change of tariff plan on his current numbers and thereby meets the minimal Offer code: .................................................... County/Sector: ................... Phone no.: ............................. Fax: .......................... E-mail: ........................................................ Condition for being eligible for the benefits of the Orange Family offer, these will be allocated once all the changes on the Client’s .................................................... subscriber account have been applied. 422 verification no: .................................................... Home TV Subscription: Local HD World HD Universe HD Family HD If at any time the Customer’s subscriber account is suspended, disconnected or there is change of owner, thus no longer fulfilling Local -
WELCOME to the WORLD of ETSI an Overview of the European Telecommunication Standards Institute
WELCOME TO THE WORLD OF ETSI An overview of the European Telecommunication Standards Institute © ETSI 2016. All rights reserved © ETSI 2016. All rights reserved European roots, global outreach ETSI is a world-leading standards developing organization for Information and Communication Technologies (ICT) Founded initially to serve European needs, ETSI has become highly- respected as a producer of technical standards for worldwide use © ETSI 2016. All rights reserved Products & services Technical specifications and standards with global application Support to industry and European regulation Specification & testing methodologies Interoperability testing © ETSI 2016. All rights reserved Membership Over 800 companies, big and small, from 66 countries on 5 continents Manufacturers, network operators, service and content providers, national administrations, ministries, universities, research bodies, consultancies, user organizations A powerful and dynamic mix of skills, resources and ambitions © ETSI 2016. All rights reserved Independence Independent of all other organizations and structures Respected for neutrality and trustworthiness Esteemed for our world-leading Intellectual Property Rights (IPR) Policy © ETSI 2016. All rights reserved Collaboration Strategic collaboration with numerous global and regional standards-making organizations and industry groupings Formally recognized as a European Standards Organization, with a global perspective Contributing technical standards to support regulation Defining radio frequency requirements for -
Internal and External Security Compliance at Adobe
Internal and External Staff CASE STUDY Control at Leading Telecom Operator Safeguard for Privileged Sessions The Challenge Protection of Critical Telecom Assets Like any major telecom provider, Orange Romania also operates sensitive front-end applications, service-delivery platforms and specific network devices. As usual in the telecom sector, such info-communication systems are accessed by privileged employees, consultants and suppliers, as well. Auditing the activities of this internal and external workforce was a key technical challenge for Orange. Therefore, Orange’s IT experts started to search for a device capable to audit remote access over commonly used France Telecom-Orange is one of the protocols, such as SSH, SFTP, SCP, RDP, Telnet and VNC. world’s leading telecommunications operators with annual sales of 43.5 billion euros and has 170,000 employees worldwide. Present in 32 countries, The IT experts specified the following the group has a total customer base of key expectations about the new solution: approximately 231 million customers, including 172 million mobile customers Transparency – users do not have to change their usual client and 15 million broadband internet applications to connect to remote systems (ADSL, fiber) customers worldwide. Orange is one of the main European operators for mobile and broadband Scalability – the product must adapt to increasing enterprise internet services and, under the needs both in user number and working load brand Orange Business Services, is one of the world leaders in providing telecommunication services to OCR-ing and indexing the content of graphical protocols to multinational companies. completely audit RDP-based accesses from security reasons File transfer control and Ease of configurability and use. -
2017 Registration Document
2017 Registration document Annual financial report Table of contents 1. Overview of the Group 5. Corporate, social and and of its business environmental responsibility 1.1 Overview 4 5.1 Social commitments 311 1.2 Market and strategy 7 5.2 Employee information 316 1.3 Operating activities 12 5.3 Environmental information 328 1.4 Networks and real- estate 38 5.4 Duty of care 337 1.5 Innovation at Orange 40 5.5 Report by one of the Statutory Auditors 338 1.6 Regulation of telecom activities 43 6. Shareholder Base 2. Risk factors and activity and Shareholders’ Meeting management framework 6.1 Share capital 342 2.1 Risk factors 64 6.2 Major shareholders 343 2.2 Activity and risk management framework 69 6.3 Draft resolutions to be submitted to the Combined Ordinary and Extraordinary Shareholders’ Meeting of May 4, 2018 345 3. Financial report 6.4 Report of the Board of Directors on the resolutions submitted to the Combined Ordinary and 3.1 Analysis of the Group’s financial position and earnings 78 Extraordinary Shareholders’ Meeting of May 4, 2018 350 3.2 Recent events and Outlook 131 6.5 Statutory Auditors’ report on resolutions 3.3 Consolidated financial statements 133 and related party agreements 357 3.4 Annual financial statements Orange SA 240 3.5 Dividend distribution policy 278 7. Additional information 4. Corporate Governance 7.1 Person responsible 362 7.2 Statutory Auditors 362 4.1 Composition of management and supervisory bodies 280 7.3 Statutory information 363 4.2 Functioning of the management 7.4 Factors that may have an impact in the event and supervisory bodies 290 of a public offer 365 4.3 Reference to a Code of Corporate Governance 298 7.5 Regulated agreements and related party transactions 366 4.4 Compensation and benefits paid to Directors, 7.6 Material contracts 366 Officers and Senior Management 298 8. -
Orange Annual Report 2011
contents 2011 financial highlights 9 best of 2011 17 disclosure schedule report 27 consolidated financial statements 41 His Majesty King Abdullah II “In economic policy, our focus is on jobs-rich growth, innovation, and new enterprise. National investments in infrastructure and education are continuing - and we are seeing results in the success of sectors like ICT”. 3 a letter from the Chairman sectors. We have also worked toward were crowned by the two regional network boosting internet penetration throughout the projects, the Regional Cable Network (RCN) Kingdom, particularly within governorates — a multi-terabit cable system extending beyond the Capital — an endeavor in which from the UAE through Saudi Arabia, Jordan we are trendsetters. We also introduced a and Syria, all the way into Europe — and wide variety of special offers at competitive the JADI Link cable system — a fiber optic prices, making our services more accessible link that will pass through Jeddah, Amman, to various segments of the community. Damascus, and Istanbul, serving as a robust, more reliable alternative route to existing As for customer care and services, what Mediterranean and Red Sea cable systems set 2011 apart was the launch of “Emtiyaz”, for data traffic between Europe, the Middle a program that aims to bolster customer East and Asia. satisfaction across various touch points throughout our operations. This landmark This is in addition to the continued program stems from our unwavering investments by France Telecom in the commitment to our subscribers and to Technocentre Amman — the Group’s first the remarkable customer services that we Technocentre outside Europe, which is based provide — which include an explicit guarantee at our headquarters in Amman and serves as innovation continues: of addressing any technical problem logged an unmatched innovation department that more investments, more achievements on our fixed or ADSL lines within 72 hours develops unique technology solutions bearing — whether through this program or through the Orange brand.