Corporate Social Responsibility Report 2016 Speech by the General Manager
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Notes On 28 March 2016, the Company announced the change of name from “Zhuzhou CSR Times Electric Co., Ltd. (株洲南車時代 電氣股份有限公司)” to “Zhuzhou CRRC Times Electric Co., Ltd. (株洲中車時代電氣股份有限公司)”. For better expression and reading, Zhuzhou CRRC Times Electric Co., Ltd. is represented as “CRRC Times Electric”, “the Company” or “we” in this report. The report is prepared with references to Environmental, Social and Governance Reporting Guide issued by The Stock Exchange of Hong Kong Limited, Guideline on Sustainable Development Report of the Global Reporting Initiative (GRI), Guideline on Social Responsibilities of Industries (GSRI-China) and “the Ten Principles” of the UN Global Compact, and based on the actual situation of CRRC Times Electric. Unless otherwise specified, the report covers the time from 1 January 2016 to 31 December 2016. The currency used herein is RMB. The report covers the Company’s headquarter and share-holding subsidiaries but not including joint stock companies, using the same scope, boundary and calculation methods as the previous reports. This report is a faithful reflection of the Company’s active fulfillment of its economic, environmental and social responsibilities and its full implementation of the sustainable development strategy. It is a report of full disclosure of the Company’s management performance related to stakeholders’ concerns and expectations. All the information and data therein are collected from the Company’s official documents, statistical reports and sustainable development practices of functional departments and subordinate units. This report is published in both Chinese and English versions. If there are discrepancies between the two versions, the Chinese version shall prevail. Headquarter Address: Shidai Road, Zhuzhou City, Hunan Province, China. Electronic Version Available at: www.tec.crrczic.cc Content SPEECH BY THE GENERAL MANAGER ............................................................................................................. 6 PART I COMPANY PROFILE AND GOVERNANCE ........................................................................................... 8 I. COMPANY PROFILE ...................................................................................................................................... 8 1. Introduction ........................................................................................................................................... 8 2. The Main Economic Performance of the Company in 2016 ..................................................................... 9 II. CORPORATE GOVERNANCE ......................................................................................................................... 13 1. Corporate Governance Mechanism ........................................................................................................ 13 1.1 Corporate Organizational Structure ......................................................................................................... 13 1.2 Company’s Governance System ............................................................................................................13 2. Risk Management and Internal Control ................................................................................................... 14 2.1 Risk Management and Internal Control Organizational System ................................................................. 15 2.2 Risk Management System ..................................................................................................................... 15 2.3 Supervision and Improvement ................................................................................................................ 16 3. Corruption Combat and Advocacy of Integrity ......................................................................................... 16 3.1 Focus on Building Culture of Integrity, Strengthening the Awareness in Integrity and Creating an atmosphere of Integrity .................................................................................................. 16 3.2 Staying alert all the time and Preventing Crime with Education ................................................................. 17 3.3 Solid and Effective Promotion of Risk Prevention and Control Measures for Integrity and Implementation of Specific Effectiveness Monitoring .........................................................................17 3.4 Taking the opportunities brought by the CRRC Inspection to Strengthen Internal Management Regulation and Conduct Self-Check with Full Force .............................. 17 3.5 Setting Up a Smooth Petition System and Implementing Verification of the Petitions Raised by Whistle Blowing .............................................................................................. 18 3.6 Strengthening the Rotation of Key Positions and Reinforcing Risk Management and Control ..................... 18 III. IMPORTANT HONORS OF THE COMPANY .................................................................................................... 18 IV. CORPORATE VALUE AND STAKEHOLDERS .................................................................................................. 21 1. Corporate Values ................................................................................................................................... 21 2. Concerns of Stakeholders ..................................................................................................................... 21 3. Materiality Analysis ................................................................................................................................. 22 V. OPPORTUNITIES AND CHALLENGES ............................................................................................................ 23 PART II TECHNOLOGICAL INNOVATION AND PRODUCT LIABILITY ............................................................ 25 1. TECHNOLOGICAL INNOVATION .................................................................................................................... 25 1. Introduction to Technical Research and Development ............................................................................. 25 1.1 R&D Management Mechanism............................................................................................................... 25 1.2 Investments in Scientific Research ......................................................................................................... 26 1.3 R&D Team and Advantages of Hardware Resources ............................................................................... 26 Content 2. Technological R&D Results .................................................................................................................... 26 2.1 Reporting .............................................................................................................................................. 26 2.2 Patents ................................................................................................................................................. 27 2.3 Awards ................................................................................................................................................. 27 3 Management of Significant Projects ........................................................................................................ 27 4. Innovation Influence ............................................................................................................................... 28 II. PRODUCT LIABILITY ...................................................................................................................................... 29 1. Product Quality Management ................................................................................................................. 29 1.1 Quality Management System and Certification ........................................................................................ 29 1.2 Quality Monitoring Method ..................................................................................................................... 31 2. After-sales Service ................................................................................................................................. 34 2.1 After-sales Service Network ................................................................................................................... 34 2.2 After-sales Service Implementation System ............................................................................................. 34 2.3 After-Sales Service Team Management .................................................................................................. 35 3. Customer Satisfaction Survey and Customer Complaints ........................................................................ 35 3.1 Customer Satisfaction ........................................................................................................................... 35 3.2 Customer Loyalty .................................................................................................................................. 36 3.3 Customer Complaints ............................................................................................................................ 36 4. Product Safety ...................................................................................................................................... 37 4.1 Guarantee of Product Safety (Reliability)