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Community Transport Options Appraisal Task Note: Scoping Report Stoke City Council 10191C

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Community Transport Options Appraisal Task Note: Scoping Report Stoke City Council 10191C Community Transport Options Appraisal Task Note: Scoping Report Stoke City Council 10191C November 2015 FINAL Quality Assurance Document Management Document Title Task Note: Scoping Report Name of File Document1 Last Revision Saved On 30/11/2015 12:05:00 Version 1 Prepared by JA / ND / RT Checked by AG Approved by AG Issue Date 30/11/2015 Copyright The contents of this document are © copyright The TAS Partnership Limited, with the exceptions set out below. Reproduction in any form, in part or in whole, is expressly forbidden without the written consent of a Director of The TAS Partnership Limited. Cartography derived from Ordnance Survey mapping is reproduced by permission of Ordnance Survey on behalf of the Controller of HMSO under licence number WL6576 and is © Crown Copyright – all rights reserved. Other Crown Copyright material, including census data and mapping, policy guidance and official reports, is reproduced with the permission of the Controller of HMSO and the Queen’s Printer for Scotland under licence number C02W0002869. The TAS Partnership Limited retains all right, title and interest, including copyright, in or to any of its trademarks, methodologies, products, analyses, software and know-how including or arising out of this document, or used in connection with the preparation of this document. No licence under any copyright is hereby granted or implied. Freedom of Information Act 2000 The TAS Partnership Limited regards the daily and hourly rates that are charged to clients, and the terms of engagement under which any projects are undertaken, as trade secrets, and therefore exempt from disclosure under the Freedom of Information Act. The TAS Partnership Limited often uses commercially or personally sensitive data provided under confidentiality agreements by third parties to inform projects, and disclosure of this information could constitute an actionable breach of confidence. This detailed content is therefore likely to be exempt from disclosure under the Act. Consequently, The TAS Partnership Limited will expect to be consulted before any content of this document is released under a Freedom of Information request. Guildhall House 59-61 Guildhall Street Preston PR1 3NU Telephone: 01772 204988 Fax: 01772 562070 [email protected] www.tas.uk.net Contents Executive Summary ................................................................................. 5 1 Introduction and Objectives .............................................................. 7 1.1 Introduction ............................................................................................ 7 1.2 Objectives .............................................................................................. 7 1.3 Our Approach .......................................................................................... 8 1.4 Task Note Structure ................................................................................. 9 2 Baseline and Background ................................................................ 11 2.1 What is ‘Community Transport’? .............................................................. 11 2.2 Current Transport in Stoke-on-Trent ........................................................ 12 2.3 Community Transport in North Staffordshire ............................................. 13 3 Online Survey ............................................................................... 15 3.1 Introduction .......................................................................................... 15 3.2 Responses ............................................................................................ 15 3.3 Conclusion ............................................................................................ 18 4 Workshop Event & Stakeholder Engagement ..................................... 19 4.1 Workshop Event .................................................................................... 19 4.2 Stakeholder Feedback ............................................................................ 22 5 Demand for Door-to-Door Accessible Transport Services .................... 27 5.1 Estimating Demand ................................................................................ 27 6 Service Options Appraisal ............................................................... 35 6.1 The Need for CT Services ........................................................................ 35 6.2 Options ................................................................................................ 35 7 General Issues for CT Development ................................................. 53 7.2 Funding Voluntary Sector CT Services ...................................................... 53 7.3 Quality Standards .................................................................................. 55 7.4 Marketing & Branding ............................................................................. 57 7.5 Volunteering ......................................................................................... 58 7.6 Monitoring & Evaluation .......................................................................... 59 ©The TAS Partnership Limited ▪ November 15 Community Transport Options Appraisal ▪ Contents▪ 3 7.7 Digital Media & New Technologies ............................................................ 61 7.8 Total Transport ...................................................................................... 61 7.9 State Aid & Procurement of CT ................................................................ 62 7.10 Social Value Act .................................................................................. 65 7.11 Service Design .................................................................................... 65 7.12 General Comment ............................................................................... 66 8 Conclusions and Recommendations .................................................. 67 8.1 Conclusions ........................................................................................... 67 8.2 The Role of Stoke City Council ................................................................. 67 8.3 Beneficiaries – Young People ................................................................... 68 8.4 Recommendations ................................................................................. 69 th Appendix A: Power Point Presentation from Workshop on 10 November 201571 Appendix B: Stakeholder Feedback .......................................................... 81 Appendix C: Community Transport Development Process ............................ 91 ©The TAS Partnership Limited ▪ November 15 Community Transport Options Appraisal ▪ Contents▪ 4 Executive Summary 1. Introduction 1.1 Stoke-on-Trent City Council has commissioned The TAS Partnership Limited to produce a scoping report on the potential for Community Transport (CT) services for a range of identified beneficiaries (essentially, members of the community at risk of exclusion). The methodology for the scoping report includes stakeholder consultations, an online survey and a workshop event. 2. Baseline & Background 2.1 There are no current CT services in Stoke. Mobility impaired residents who do not have access to private transport use the bus network (which is accessible, but not always suitable for the more severely disabled passenger) and taxis (which are accessible, but have a number of quality issues). There are a number of CT services across North Staffordshire – of most significance to Stoke are the services based in nearby Newcastle-under-Lyme. 3. Online Survey 3.1 Over 100 responses were received from organisations in Stoke who were asked a range of questions around how a CT service might benefit their activities, and the diverse transport needs of individuals. There was a clear majority of groups who were very interested in a CT service of some kind for Stoke. 4. Workshop Event & Stakeholder Engagement th 4.1 A workshop event was held on 10 November and attended by 20 persons, and useful feedback was gained. An additional number of meetings and interviews were held and the various views on the viability and benefits of a CT service are given. 5. Demand Estimates 5.1 Using the TAS Partnership’s Censyble system, this provides a ward by ward prediction of demand for a door-to-door accessible transport system, indicating that around 4,500 residents of Stoke would be eligible to use a Dial- a-Ride type service on the basis of mobility impairment. 6. Service Options Appraisal 6.1 Taking into account the needs of the community as indicated from the consultations, and the practicality of implementation (and especially the funding position), we have outlined a range of service interventions that are ©The TAS Partnership Limited ▪ November 15 Community Transport Options Appraisal ▪ Executive Summary ▪ 5 considered in terms of cost, viability, benefits, drawbacks, sustainability and, where possible, the identification of partners. 7. General Issues for CT Development 7.1 This section considers a wide range of key issues that should be taken into consideration when planning or specifying a CT service including funding, quality standards, marketing, volunteering, monitoring, technology, Total Transport, State Aid, Social Value, service design. 8. Conclusions & Recommendations 8.1 Our conclusions are that demand for a service of some kind in Stoke is significant, that the role of Stoke-on-Trent City Council should be defined and a working group be formed to progress
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